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NYLO New York City

4.0 of 5 2178 Broadway, 222 West 77th Street, New York City, NY 10024 (Formerly On The Ave Hotel)
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NYLO New York City
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NYLO New York City
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1,094 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (280)
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There are newer reviews for NYLO New York City
See the most recent reviews
Top Contributor
57 reviews 57 reviews
26 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here 2 nights for a midweek NYC getaway. Check-in was a breeze and the lobby area was lively with several seating/drinking areas as well as a concierge. All the staff were friendly and helpful. Housekeeping did a wonderful job in our room on the 14th floor. The room had a beautiful terrace with a table and chairs, as well... More 

Was this review helpful? Yes 1
GM-NYLO-NYC01, General Manager at NYLO New York City, responded to this review

Dear AAEN, It was our pleasure to have you stay with us! Thank you for contributing your feedback of your stay. I am happy to know that we were able to meet your expectations and you had a comfortable stay with us. Thank you for your compliments regarding the hotel's services, product and recognition of our staff. Your comments will... More 

Nairobi
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Modern, comfortable rooms, very tastefully furnished, quiet neighbourhood with a number of classy restaurants around. I loved the fluffy pillows and the cosy bar next to the lobby. Though the breakfast is extra like most of New York, it was nice and the service friendly.

Was this review helpful? Yes 1
GM-NYLO-NYC01, General Manager at NYLO New York City, responded to this review

Dear geraldmacharia, It was our pleasure to have you stay with us! Thank you for contributing your feedback of your stay. I am happy to note that you enjoyed your stay and the hotel overall. Thank you for your wonderful note on the hotel's services, the product and recognition of our staff. Your comments will be shared with our entire... More 

Boston, Massachusetts
Top Contributor
55 reviews 55 reviews
8 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

This hotel is steps from the subway, restaurants, and stores. I am a very light sleeper and road noise, common to NYC, typically keeps me awake. While we were awoken at 7 am by construction noise, the nights were very quiet. It's a bit out of the box when compared to a typical hotel room. Tile floors that look like... More 

Was this review helpful? Yes 1
GM-NYLO-NYC01, General Manager at NYLO New York City, responded to this review

Dear Deborah K, It was our pleasure to have you stay with us! Thank you for contributing your feedback of your stay. I am happy to note that you enjoyed your stay and the hotel overall. Thank you for your wonderful note on the services and product. I apologize for the inconvenience you experienced with the construction next door. Your... More 

fairfield county, ct
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Stayed the night with my daughter in the two queen bedroom on the fourth floor facing 77th Street and was kept up most of the night by garbage trucks and possible construction. I know there is nothing the hotel can do about it EXCEPT INVEST IN SOUNDPROOF WINDOWS. The room was nice and comfortable, but if you you can't sleep... More 

Was this review helpful? Yes
GM-NYLO-NYC01, General Manager at NYLO New York City, responded to this review

Dear westport5, It was our pleasure to have you stay with us. Thank you for taking the time to respond to our survey regarding your recent stay at the NYLO. While we failed to meet your expectations rest assured; your feedback will be reviewed with the NYLO team so they may be properly addressed. Hopefully, this will enable us to... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

This was my second stay at NYLO and I plan on coming back as often as possible! Fernando in Security and the rest of his team were great! Jenny in Housekeeping - you are a Saint and an Angel! I can not begin to express to you how the staff at this Hotel is so accomodating! Truly - my home... More 

Was this review helpful? Yes
GM-NYLO-NYC01, General Manager at NYLO New York City, responded to this review

Dear J J, It was our pleasure to have you stay with us! Thank you for contributing your feedback of your stay. I am happy to note that you enjoyed the hotel overall. Thank you for your wonderful note on the services, the product and recognition of our staff especially regarding Fernando and Jenny. Your comments will be shared with... More 

Providence, RI
Senior Contributor
35 reviews 35 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Enjoyed our stay here earlier this year - although the prices seem to have gone up since we were there, it's still a great hotel and very convenient to the upper west side. The rooms are new and clean and the staff very helpful. Check it out if you're looking for a nice place in the Broadway / 70's area.

Was this review helpful? Yes 1
GM-NYLO-NYC01, General Manager at NYLO New York City, responded to this review

Dear nijifrank, It was our pleasure to have you stay with us! Thank you for contributing your feedback of your stay. I am happy to note that you enjoyed the hotel overall. Thank you for your wonderful note on the hotel's services and recognition of our staff. Your comments will be shared with our entire team so they may be... More 

Philadelphia, Pennsylvania
Senior Contributor
41 reviews 41 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

There is a lot of hype about this place being sooooo cool. IDK it seemed like just a normal kinda place to me, however, if you LOVE the color gray you will really dig this place. MY room was a really nice size, it was clean, my bed was very comfortable. I would describe the decor as basic. I arrived... More 

Was this review helpful? Yes
GM-NYLO-NYC01, General Manager at NYLO New York City, responded to this review

Dear sandy m, It was our pleasure to have you stay with us! Thank you for contributing your feedback of your stay. I am happy to note that you enjoyed the hotel overall. Thank you for your wonderful note on the hotel's services, the product and recognition of our staff. Your comments will be shared with our entire team so... More 

Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Really great hotel excellent location with really helpful staff. Rooms are a good size for NYC. The lobby bar is great for a drink and wifi fast and free. 2 blocks from the subway and under 5 mins walk from Central Park and natural history museum!

Was this review helpful? Yes
GM-NYLO-NYC01, General Manager at NYLO New York City, responded to this review

Dear Bentley11010, It was our pleasure to have you stay with us! Thank you for contributing your feedback of your stay. I am happy to note that you enjoyed your stay and the hotel overall. Thank you for your wonderful note on the services, the product and recognition of our staff! Your comments will be shared with our entire team... More 

NY
Senior Reviewer
7 reviews 7 reviews
4 of 5 stars Reviewed 3 weeks ago

While the rooms were a little small they were clean, quiet, and well taken care of. Upper west side of Central Park nice quiet area close to all of the city. Nice open area bar and entertainment area. Would definatly stay here again

Was this review helpful? Yes
GM-NYLO-NYC01, General Manager at NYLO New York City, responded to this review

Dear RFC99, It was our pleasure to have you stay with us! Thank you for contributing your feedback of your stay. I am happy to note that you enjoyed the hotel overall. Thank you for your wonderful note on the hotel's services, the product and recognition of our staff. Your comments will be shared with our entire team so they... More 

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I usually stay downtown in NYC but was looking for a new area to check out and this hotel became the highlight of the trip. The room was great and everyone at the hotel was super nice. We loved it so much we stayed an extra night.

Was this review helpful? Yes
GM-NYLO-NYC01, General Manager at NYLO New York City, responded to this review

Dear sazb223, It was our pleasure to have you stay with us! Thank you for contributing your feedback of your stay. I am happy to note that you enjoyed the hotel overall. Thank you for your wonderful note on the hotel's services and recognition of our staff. Your comments will be shared with our entire team so they may be... More 

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Additional Information about NYLO New York City

Address: 2178 Broadway, 222 West 77th Street, New York City, NY 10024 (Formerly On The Ave Hotel)
Location: United States > New York > New York City > Manhattan , Upper West Side
Price Range (Based on Average Rates): $$
Hotel Class:4 star — NYLO New York City 4*
Number of rooms: 285
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Also Known As:
Hotel On The Ave
On The Ave Hotel
On The Ave Manhattan
Ave Hotel New York
Hotel Style:
#17 Business Hotel in New York City
#51 Family Hotel in New York City
#53 Luxury Hotel in New York City
#89 Romantic Hotel in New York City

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Upper West Side
Nestled between Central Park and the Hudson River, the Upper West Side offers iconic architecture and a quiet, residential respite from the buzzing energy of downtown. Along Central Park West are many of the city’s most iconic apartment buildings, as well as the American Museum of Natural History, which has been welcoming visitors to its historic exhibit halls for over 140 years. Culture fans will love Lincoln Center, home to some of the world’s best opera, dance, film, and theater performances, all centrally located around a beautiful fountain. Spanning the entire length of the Upper West Side, Riverside Park is ideal for a long, leisurely stroll in a quiet green space.
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