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Hotel class 3.5 of 5
2178 Broadway, 222 West 77th Street, New York City, NY 10024
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Reviews you can trust

84% Recommend
4.0 of 5 stars 667 reviews
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[ Date ] [ Rating ]
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3 of 5 stars
SPieVancouver   1 contribution
Vancouver
Nov 4, 2009 | Trip type: Solo travel New

This hotel has good rooms - modern, clean, stylish - and a great location in the Upper West side. My complaint is about the bizarre TV reception and lack of local channels, the total absence of any Internet, and indifferent staff. I can live with these amenities but at $400 a day after taxes, I would like to be able... more

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5 of 5 stars
FrancisVoncentZappa   4 contributions
London
Nov 4, 2009 | Trip type: Couples New

We stayed for a long weekend Oct 09 and found On The Ave to be extremely nice. Friendly & very helpful staff, very clean & comfy rooms. I couldn't really fault it to be honest. Maybe the noise from the street outside could've been reduced more as the glazing didn't seem that effective but that's about it. Don't hesitate to... more

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5 of 5 stars
TuulaFinland   2 contributions
Finland
Nov 1, 2009 | Trip type: Friends getaway

My third time during 9 yrs in On The Ave - and I don't think I'll ever go anywhere else in NYC again. (Tried once but went to On The Ave after the first night...). Location is wonderful. staff friendly and helpful and rooms nicely decorated. Good beds, a very functional shower (showerhead not mounted on the wall). All is... more

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5 of 5 stars
macka31   2 contributions
Gloucester
Oct 30, 2009 | Trip type: Solo travel

Brilliant location exceptionally convienent being so clos to a nuber of subway lines, central park and a number of museums. The hotel staff were extremely fiendly and helpful. The room was a great size with a unbeleivably big tv very clean and well equiped. Would gladdly recomend a stay here. more

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5 of 5 stars
ZBTUsa   4 contributions
USA
Oct 29, 2009 | Trip type: Friends getaway

Beautiful room... Lovely balcony with wicker chairs where you can take your own wine/beer and enjoy the view... Helpful staff... Relatively quiet for Manhattan... Close to Central Park... Nice restaurants nearby... more

Management response from
On The Ave , Management representative

Dear Guest, It’s wonderful to hear that you found our service helpful and accommodating and that you enjoyed our beautiful balcony suite. It's our goal to meet all of your needs and make your every stay with us unforgettable. Thank you for taking the time to provide us with feedback. Have a great day and see you again soon.

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2 of 5 stars
neilbudde   1 contribution
Florida
Oct 25, 2009 | Trip type: Business
0/1 found this review helpful

Imagine being in NYC when the Yankees are playing in Game 6 of the ALCS and the local Fox channel carrying the game isn't available. The front desk didn't even apologize. Said something like it hasn't had local channels for some time but might by the next time I stay. Right, and hell might freeze over in the same time.... more

Management response from
On The Ave , Management representative

Dear Guest, Making our guests comfortable, meeting all of your needs and expectations is our top priority. We looked into above issues and we have addressed it with our engineering dept. We apologize for the inconvenience you experienced during your stay. We value you as our customers and we will make sure to make your next visit unforgettable. Thank you

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2 of 5 stars
SpendthriftPensacola   2 contributions
Pensacola
Oct 16, 2009 | Trip type: Couples

We chose this hotel for its location and descriptions on its glossy website. Never having been to NYC, we expected accomodations and service to be on a par with other hotels of similar acclaim and cost in which we have stayed. We were disappointed. Our "Standard" room was 9'x12', not including hall and bath. No chair(no room for it). Shower... more

Management response from
On The Ave , Management representative

Dear Guest, Please allow me to begin by thanking you for taking the time to post your comments, feedback such as yours assist us to strive and better our product and services. Please accept my sincere apologies that you felt the overall accommodations did not meet your standards. I can assure you that we maintain the highest standards of cleanliness...

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3 of 5 stars
afuab   3 contributions
New York City, New York
Oct 13, 2009 | Trip type: Family

Very convenient location for Central Park and the nearby museums. The rooms are not as nice as the lobby suggests. The staff was nice and friendly. Good option if you can get a good rate. more

Management response from
On The Ave , Management representative

Dear Guest, It's wonderful to hear that you found our service helpful and accommodating. We're glad that you enjoyed the area. Making our guests comfortable, meeting all of their needs and expectations is our top priority. On your next visit to NYC, please take advantage of some of the larger rooms we have to offer. We're positive that you will...

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4 of 5 stars
Johannes56   10 contributions
Ottawa, Canada
Oct 12, 2009 | Trip type: Solo travel
5/6 found this review helpful

I was a guest at On The Ave Hotel from September 30 to October 6, 2009. This was my second trip to New York and for this trip I wanted to stay in a different neighbourhood from where I had stayed the first time. I explored a number of options. I thought at first that I might like to find... more

Management response from
On The Ave , Management representative

Dear Johannes56, Thank you so much for taking time to provide us with feedback. We take it very seriously and we appreciate every comment that may help us improve our service. I'm very glad to hear that you enjoyed your stay and that you found our staff helpful and accommodating. Here, at OTA, we are all about exceptional customer service...

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4 of 5 stars
ykanti   1 contribution
Cambria, CA
Oct 10, 2009 | Trip type: Couples

OTA was a great place to stay in NY City. I was nervous from reading other reviews that suggested bad TV reception, unhelpful staff, etc. The staff was terrific from the moment we arrived (there were some maintenance trucks parked in front of the hotel so no where to leave the car immediately and the bellman was VERY helpful) through... more

Management response from
On The Ave , Management representative

Dear Guest, Thank you for taking the time to provide us with feedback! I'm delighted to hear that you enjoyed your stay, from the location to the service you recieved. It's important to us to know that we met your expectations and it's our goal to satisfy all of our guest. We appreciate your positive feedback and we're looking forward...

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On The Ave Hotel Also Known As

  • Hotel On The Ave
  • Ave Hotel
  • Ave
  • On The Ave Manhattan
  • Ave Hotel New York
Address: 2178 Broadway, 222 West 77th Street, New York City, NY 10024