We decided on this hotel for its great location and affordable price. The room was big and comfortable, yes the decoration is a bit dated but it is fine really. Our had a great tv and a kitchen. We were very pleased with the room, the staff is very nice and the location is superb. I would totally recommend it... More

Very nice hotel ;Helpful staff day and night , parking facility ,excellent room service . All this in a very good location

I was looking forward to this place; so close to Central Park. But the room was very old feeling, very spartan. Air conditioning did not work well. Paid over $400 and they forgot shampoo. The linen wasn't good. There are no bathrobes. Permanent residents are also in this hotel; which is weird - seeing them in their robes etc. Won't... More

Be Careful. The rooms are very tired. We had a one bedroom apartment. Air conditioning loud and essentially useless. Bath amenities were scarce and not ever replenished without request. The only staff that seemed to try were the elevator operators, but frequently there was only one. We were told we could not leave the dishes unwashed, yet when we checked... More

The service and hotel is first-class. Excellent all around. Personally, I was not used to having so much attention, the elevator operator is a bit overkill. The location is perfect, close to shopping and restaurants but still a short cab ride to Times Square and Museum Mile. The rooms are bigger than some apartments in New York, plus the one... More

This hotel is great - have stayed in NYC a number of times and this far exceeds anything we have stayed in before in a similar price bracket. The rooms are really spacious with sitting areas and kitchenettes - ours had been newly refurbished and was clean, bright and airy. Would recommend a room to the rear of the Hotel... More

This is a lovely hotel in a lovely location. We had 2 junior suites that were really spacious, 1 had a balcony overlooking central park which was a bonus, although the door didn't open fully so it was rather a squeeze to get on to it. Rooms were really clean and the bed sheets changed daily. Just a couple of... More

We had seven rooms at the Carlton House the weekend before Christmas. Our family consisted of 18 people. This was the finest hotel experience I have ever had in New York City, and I have stayed in many hotels in New York over the years. The staff was super -- everyone was friendly and helpful at all times -- we... More

My wife and I just recently spent our Valentine's weekend in NYC and stayed at the Helmsley Carlton House Hotel. The hotel is in a nice, quiet location on the upper east side of Manhatten one block from Central Park. The hotel itself makes you feel like you are living in a penthouse in this exclusive enclave. The hotel lobby... More