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All 452 New York City hotels

The Helmsley Carlton House

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680 Madison Ave., New York City, NY 10021 (Manhattan)
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Ranked #351 of 452 hotels in New York City
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19 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • Italian first
  • Any
English first
Top Contributor
77 reviews 77 reviews
17 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed February 26, 2014

This hotel is very well managed and attention is paid to details. Starting with the well trained employees, well kept room and public areas, and highly responsive employees. Extremely comfortable stay.

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Downingtown, Pennsylvania
Top Contributor
63 reviews 63 reviews
11 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed September 30, 2013

I stayed at The Carlton a few years back and it was much nicer. There was a great restaurant named Country there which is no longer. The rooms are small with much need of refurbishment. We had an executive king which was much smaller than any other hotel rooms which we have stayed in New York. I would hate to... More

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Phoenix, Arizona
Top Contributor
62 reviews 62 reviews
16 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed April 30, 2013

Great hotel, excellent, friendly staff. I agree the rooms are a bit small. Great location in NYC. Pricey - yes but again it's NYC. Rooms were clean, attractive and well appointed. The staff worked with us to help us work around a parade that was going down Madison Ave on Sunday am. Even gave a great recommendation for a quick... More

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Washington DC, District of Columbia
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 21, 2012

We had a delightful overnight stay at the Carlton. Everything was clean, and the service was superb. The only reason I did not give it 5 stars was because the room was small (but, hey, it's NYC!) and dark, facing an air shaft. But they try to make up for it with the lovely decor. The lobby is gorgeous, too.... More

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Manila, Philippines
Top Contributor
55 reviews 55 reviews
5 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed October 31, 2011

If my stay in New York, is longer than overnight, my family and I always book at the Helmsley Carlton. It is like a Home Away from Home. The concierge and staff make it a point to get to know you. So when you return to the hotel you feel welcome. The rooms are very spacious with a living room... More

Was this review helpful? Yes 3
Buenos Aires
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 12, 2010

We decided on this hotel for its great location and affordable price. The room was big and comfortable, yes the decoration is a bit dated but it is fine really. Our had a great tv and a kitchen. We were very pleased with the room, the staff is very nice and the location is superb. I would totally recommend it... More

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Top Contributor
66 reviews 66 reviews
32 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed April 21, 2010

Very nice hotel ;Helpful staff day and night , parking facility ,excellent room service . All this in a very good location

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2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed June 26, 2008

I was looking forward to this place; so close to Central Park. But the room was very old feeling, very spartan. Air conditioning did not work well. Paid over $400 and they forgot shampoo. The linen wasn't good. There are no bathrobes. Permanent residents are also in this hotel; which is weird - seeing them in their robes etc. Won't... More

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1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 5, 2008

Be Careful. The rooms are very tired. We had a one bedroom apartment. Air conditioning loud and essentially useless. Bath amenities were scarce and not ever replenished without request. The only staff that seemed to try were the elevator operators, but frequently there was only one. We were told we could not leave the dishes unwashed, yet when we checked... More

Was this review helpful? Yes 1
San Antonio, TX
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 29, 2007

The service and hotel is first-class. Excellent all around. Personally, I was not used to having so much attention, the elevator operator is a bit overkill. The location is perfect, close to shopping and restaurants but still a short cab ride to Times Square and Museum Mile. The rooms are bigger than some apartments in New York, plus the one... More

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Additional Information about The Helmsley Carlton House

Address: 680 Madison Ave., New York City, NY 10021
Location: United States > New York > New York City > Manhattan , Midtown , Upper East Side
Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #351 of 452 hotels in New York City
Price Range (Based on Average Rates): $$$
Official Description (provided by the hotel):
Elegant, residential style all suite high-rise hotel on the Upper East Side, 1 block from Central Park. ... more   less 
Also Known As:
The Helmsley Carlton House Hotel New York City
Helmsley Carlton Hotel
The Helmsley Carlton Hotel

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