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All 453 New York City hotels

Hotel Wales

3.5 of 5 Hotel   |   1295 Madison Avenue, New York City, NY 10128 (Manhattan)
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Ranked #274 of 453 Hotels in New York City
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392 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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New York City, New York
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

Fab glam location--blocks from the Metropolitan Museum of Art, the 'Guge', the Jewish Museum--and of course, the Cental Park Ramble and NYC's best kept secret--the Conservatory Garden. Amazing breakfasts at Sarabeth's on the 1st floor (amazing pancakes and lox Benedict). The Wales' parlor also serves high tea!

Was this review helpful? Yes
HotelWales, General Manager at Hotel Wales, responded to this review

It was a pleasure having read your review! I am glad that you enjoyed your stay. It brings us allot of pride and joy knowing that you left the Hotel Wales with a smile. I am glad you were able to take advantage of the location we are in. Including the close proximity to many museums including the Metropolitan Museum... More

Madrid, Spain
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We had a medium size room with comfortable bed and very clean and comfortable bathroom fitted with a shower. We missed the minibar. Our room was a little bit too noisy as air conditioning equipment from the adjacent courtyard buzzed through the windows even though we kept them closed. The elevator did not descend to the lobby from the 6th... More

Was this review helpful? Yes 3
HotelWales, General Manager at Hotel Wales, responded to this review

Thank you for visiting Tripadvisor to share your experience with us. I am glad that you enjoyed your stay. Our front office team is delighted to have been given the opportunity to serve you. We look forward to the opportunity of having you stay with us again. As of this writing our elevators are operating as they should. Please accept... More

Oregon
Top Contributor
88 reviews 88 reviews
12 hotel reviews
87 helpful votes 87 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed for a week at this 130 year old hotel. Was immediately struck by the age of the building itself and everything that comes with old structures like the small lobby, very small elevators and the tired look of the hallways. We reserved one of the more expensive 2-room suites and our room was very large and nicely decorated. The... More

Was this review helpful? Yes 1
HotelWales, General Manager at Hotel Wales, responded to this review

Thank you so much for taking the time to share your experience with us and other likeminded travelers. I am glad that we were able to provide you with great service. It is also great that you were able to take advantage of the many amenities that the hotel has to offer including our rooftop deck. I truly regret that... More

NJ
Senior Reviewer
7 reviews 7 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This review is long overdue, but I was determined to let everyone know about this wonderful gem of a hotel. I found this place by using a Google search and reading many reviews. Every one I read was 3-4 stars, excellent. My weekend involved Central Park (CP) tours and a Broadway show. I never visited CP nor the Upper East... More

Was this review helpful? Yes 4
HotelWales, General Manager at Hotel Wales, responded to this review

Thank you for taking the time to leave us such a fantastic review of The Hotel Wales. I hope you had a fantastic weekend touring Central Park and also enjoying some great Broadway shows. I am glad that you received great service from our staff as well. I look forward to welcoming you back in the near future. Sincerely, Nestor... More

Toronto, Canada
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

We were not sure what to expect from the hotel when we booked our trip, as we booked through a discount website. However, we were pleasantly surprised. The room was a little smaller than expected, but the staff was very friendly and answered any questions we had. The hotel is located in the Upper East Side, which is good for... More

Was this review helpful? Yes 1
HotelWales, General Manager at Hotel Wales, responded to this review

Thank you so much for leaving us your review on Tripadvisor. During your future visit to New York we recommend making your reservations directly through our website as we offer many promotions that you would otherwise not come across. I am glad that our staff was able to provide you the level of service that you have come to expect.... More

Philadelphia
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The Hotel Wales is a great choice when wanting to stay on the upper east side. The hotel is a a boutique hotel. The room (we stayed in a standard queen on the 3rd floor) was small but adequate for two people for a short stay. The room had a comfy bed, desk, chair, bottled water, closet and small bathroom.... More

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HotelWales, General Manager at Hotel Wales, responded to this review

Hello Julie, Thank you for your review! I am glad that you enjoyed your stay. If you are driving to New York the package that you chose is very reasonable as utilizing valet service eliminates the hassle of trying to find parking in New York City. Please contact me directly during your future stay and we will do our best... More

Hartford, Connecticut
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The Hotel Wales is a great boutique style hotel on the UpperEastSide. Situated right on Madison Ave next to the famous Sarabeth's restaurant it is a true gem. Having traveled all over the world, Hotel Wales has the feel of a small European hotel in a small European town, but you step outside and you are right in the hustle... More

Was this review helpful? Yes 4
HotelWales, General Manager at Hotel Wales, responded to this review

Thank you so much for your kind review. Your feedback is highly appreciated. It especially means a lot to us coming from someone that travels as often as you have. I am glad that you enjoyed the accommodation as well as the level of service that was provided to you. We hope that your father is doing much better!!! We... More

Brooklyn, New York, United States
1 review
1 of 5 stars Reviewed August 26, 2014

Came in to my room on Friday and there was a smell housekeeper started spraying the housekeeper was very kind and tells me if smells comes back here take an fresh spray service is ok property from outside doesn't represent the inside of the rooms

Was this review helpful? Yes
HotelWales, General Manager at Hotel Wales, responded to this review

Hello Jack, I regret that our level of service was not up to your expectations. I would highly appreciate it if you could contact me personally so that I may gather more information regarding your stay. 212-876-6000 Nteran@waleshotel.com Sincerely, Nestor Teran General Manager More

Mendham, New Jersey
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 25, 2014

Just stayed at the Hotel Wales for a weekend getaway with my son before school starts. I knew it was going to be a terrific stay when we were warmly greeted by the front-desk staff the second we walked through the doors. We stayed in a suite with a King bed and pullout sleeper couch. The two rooms were large,... More

Was this review helpful? Yes 1
HotelWales, General Manager at Hotel Wales, responded to this review

Good morning Molly, Thank you for taking the time to leave us your review. I am thrilled that our front office team made you feel welcomed when you first walked through our doors. We take a great deal of pride and joy in ensuring that all our guests enjoy their stay. I am glad that you also enjoyed the accommodation.... More

Lake Oswego, Oregon
Contributor
12 reviews 12 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 19, 2014

Perfect location and ambiance for four night stay in Manhattan with my 17 and 19 year old granddaughters. We walked to Central Park, the Metropolitan Museum. A few blocks to a subway station and in general a great safe location. We had a small suite and two double beds which was perfect. Great housekeeping service. Front desk staff friendly and... More

Was this review helpful? Yes
HotelWales, General Manager at Hotel Wales, responded to this review

Hi Nancy, I am glad you enjoyed your stay. It's great that you were able to take advantage of everything that the neighborhood has to offer. The fact that you are able to walk to Central Park and also to the Metropolitan Museum of Art really make the location of The Hotel Wales very convenient. Our staff is delighted that... More

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Additional Information about Hotel Wales

Address: 1295 Madison Avenue, New York City, NY 10128
Phone Number:
Location: United States > New York > New York City > Manhattan , Upper East Side
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Hotel Wales 3.5*
Number of rooms: 89
Reservation Options:
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Also Known As:
Wales Hotel New York City
Wales New York City

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