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Hotel Wales

1295 Madison Avenue New York City, NY 10128
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Turn of the century Victorian hotel with original oak wood trimmings - Suites with park views - Upper East Side.
Business Center Fitness Center Free High-Speed Internet No Free Parking Pets Allowed Restaurant Room Service No Swimming Pool
Check Rates and Availability: $519 Avg. Price
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TripAdvisor Traveler Reviews

TripAdvisor Traveler Rating: 3.5 of 5 stars Based on 77 traveler reviews
  • What to Expect:
    • 3.5 based on 51 reviews Rooms
    • 3.5 based on 51 reviews Service
    • 3 based on 51 reviews Value
    • 3.5 based on 51 reviews Cleanliness
    • 3.5 based on 10 reviews Dining

Reviews of Hotel Wales

( 1-10 of 77 )
Sep 24, 2008

We stayed for 4 nights at the start of Sept. We had to change rooms as the air con was so noisy- even after asking for a quiet room as I am 6 months pregnant. we did get a quieter room (but the air con was still an audible sound in the room) Many of the floors are being renovated,... more

Management response from
masthope, General Manager

Thank you for taking the time to inform us of your recent stay at the Hotel Wales. I would like the opportunity to discuss your stay with you further so please contact me at rholmes@waleshotel.com. Thank you

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2 of 5 stars
New York, New York
Sep 16, 2008

I've stayed at the Wales twice in the last two years as well as for a few days last week. The place seems to be in decline - there's a pervasive seediness to the public areas (except for what is still an attractive lobby) and the staff was unresponsive to problems and/or requests. Housekeeping neglected my room (a suite) for... more

Management response from
masthope, General Manager

Thank you for taking the time to write about your recent stay. Please allow us the opportunity to discuss your recent stay by contacting me at rholmes@waleshotel.com. I certainly apologize for the lack of customer service and we are taking every measure to correct this issue. Sincerely, Robert Holmes

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1 of 5 stars
Reading, England
Sep 6, 2008

Me and my wife stayed here for 5 nights on our honeymoon from England, after spending 4 nights at the Luxor in Vegas. Wish we had stayed the whole time in Vegas. The staff demanded a credit card off of us before letting us check in even though it was all booked. When we told them we didnt have a... more

Management response from
masthope, General Manager

Thank you for taking the time to write us. We are looking into enhancements of our complimentary continental breakfast for the future. I am dissapointed to hear of your perception of our terrace and the plantings. This is the first time that we have received any negative feedback on our floral arrangements. We spend an extensive amount of money annually...

Aug 31, 2008

We are a theatre company from London, who were desperately in need of an affordable, comfortable and practical hotel. We were more than pleasantly surprised upon our arrival at Wales Hotel! Not only were we welcomed by the most polite and friendly staff but we discovered we were about to spend our next 10 days in one of the most... more

Management response from
masthope, General Manager

thank you for your kind words. Please email me at rholmes@waleshotel.com for your future reservation requests. Thank you

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4 of 5 stars
Bucks, UK
Jun 23, 2008

Stayed here for four days with my sixteen year old daughter who is a huge 'Gossip Girl' fan. First trip to NY. Loved it all. Hotel was lovely. Staff couldn't have been more helpful. Bedrooms were small, but the beds were so comfy and we didn't spend much time in the room with so much to see and do. Complimentary... more

Management response from
masthope, General Manager

thank you for your kind words. Please email me at rholmes@waleshotel.com for your future reservation requests. Thank you

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2 of 5 stars
st. louis
Jun 16, 2008

We booked a classic queen room. The bed was very comfortable. The room was so tiny, it was difficult to walk to the bathroom when someone sat in the desk chair. It was very noisy due to the window unit AC which was located not even two feet from the bed. Had to sleep with it off at night. Nice... more

Management response from
masthope, General Manager

Thank you for taking the time to inform us of your most recent stay at The Wales. I am sorry to hear of your overall impression of the hotel. I am however pleased to announce that all of our standard rooms are being rennovated within the next 4 months and they will be fantastic. We are also looking into more...

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2 of 5 stars
Ireland
May 26, 2008

Stayed at hotel for weekend in May for 3 nights on Upper East Side - $200 a night, way uptown on 92nd street & not worth it! Beautiful neighbourhood with Sarabeth's right next door which was favourite of mine for breakfast when I lived in NY a few years ago but has deteriorated since. Small 'boutique' lobby which is typical... more

Management response from
masthope, General Manager

Thank you for taking the time to iform us of your recent stay at the Wales. I am dissapointed to hear of your impression of the hotel. I am pleased to accounce that we are in the process of rennovating all of our standard guestrooms along with our public areas. I can assure you that the new guestrooms will certainly...

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4 of 5 stars
Los Angeles
Apr 22, 2008

We had a very nice stay at the Hotel Wales. They upgraded us to a 2 room suite which was lovely. Very Clean and spacious. I looked into one of the regular rooms and it was nice but a bit small. The breakfast was quite good. Very fresh pastries and bagels and fruit in a lovely room. The gym is... more

Management response from
masthope, General Manager

We are truly glad to hear how much you enjoyed your stay with us. We look forward to seeing you again soon. Sincerely, The Hotel Wales

Mar 31, 2008

Was taken by my wife for my 50th birthday. Hotel was top class we had a suite on the sixth floor which was very clean and the staff were excellent. The buffett breakfast was just what we needed to start the day and it was also handy to have coffee available all day in a very relaxing room on the... more

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3 of 5 stars
San Francisco
Mar 30, 2008
0/1 found this review helpful

I stayed in this hotel last May for 3 days. We booked a suite since I was traveling with a toddler. We requested a crib with our reservation. Once we were there (after a long trip) I needed to remind them about the crib because they forgot. I was not amazed by the receptionist's attitude. Finally we received the cheapest,... more

Management response from
masthope, General Manager

Thank you for taking an opportunity to tell us about your recent stay. I have addressed the issues that occurred during your stay with regards to the crib. We do have a variety of different rooms available and I am sorry to hear that you found the space small. Please contact us at info@waleshotel.com for your future reservation requests and...

Reviews of Hotel Wales

( 1-10 of 77 )
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Hotel Wales Address

1295 Madison Avenue, New York City, NY 10128