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Hotel Wales

3.5 of 5 1295 Madison Avenue, New York City, NY 10128
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Hotel Wales
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Hotel Wales
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400 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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New York City, New York
Top Contributor
547 reviews 547 reviews
52 hotel reviews
330 helpful votes 330 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This is not about the hotel, it's about a review I just saw, very strange, the reviewer's name is Susanna M Since TripAdvisor does not give me any other choice, I have to post this here: 1) Why would anybody who claims to live in NYC stay in a hotel? 2) Why would their English sound like second language?...

Was this review helpful? Yes 2
Ottawa, Canada
Contributor
19 reviews 19 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Historic old world upper East side hotel. The rooms well appointed and bathrooms well equipped with all the lotions and potions to feel luxurious. The 2nd floor coffee/sitting area is nice to start the day reading a newspaper enjoying a complimentary coffee or tea. Rooftop patio is beautiful with lovely views but sadly underused. A bar for the evening would... More

Was this review helpful? Yes 1
London, United Kingdom
Top Contributor
78 reviews 78 reviews
6 hotel reviews
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed 1 week ago

Since my last visit the Wales has at last improved the roof terrace and now has new planting which was definitely needed. However, this is spoilt by the ever present smell of cooking that permeates the terrace, presumably it comes from the air ducts from the adjacent restaurant. Whilst the terrace may have improved, attention needs to be given to... More

Was this review helpful? Yes 3
Odenville, Alabama
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

Very nice small hotel. Although the rooms are small they are well appointed. The 2nd floor coffee/sitting area is nice to start the day with coffee or tea. There are several nice and walkable restaurants close to the hotel. A cab ride to Midtown was $16.00 one way.

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Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

My third stay in Hotel Wales. Nice to see the light refurb. I paid in advance to secure 15% room rate discount and they upgraded me into a suite facing the street and which had great views through the UES and into Central Park. Room was spacious but was noisy 18 hours a day, so sleeping was a challenge. Nice... More

Was this review helpful? Yes 1
HotelWales, General Manager at Hotel Wales, responded to this review

Thank you for your review of The Hotel Wales Michael. We are glad to have you as a repeat guest of ours. We thank you very much for your loyalty. We are fortunate to have Sarabeths restaurant for our room service. It truly is a fantastic place to enjoy a meal. I am glad you were able to take advantage... More

Des Moines, Iowa, United States
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The refurbished Hotel Wales was quite a pleasant stay for our week in New York. The location was perfect for visiting our relatives on the upper East side. It was a couple of blocks from the subway, so easy access to all of Manhattan. It was also a couple of blocks from Central Park and a doable walk to the... More

Was this review helpful? Yes 1
HotelWales, General Manager at Hotel Wales, responded to this review

Thank you for your review Karen. We all hope you had a great time while visiting your relatives on the Upper East Side. I am glad you were able to take advantage of all the amenities the hotel has to offer including our complimentary coffee and tea. We hope to be able to welcome you back again soon. In the... More

New York City, New York
Top Contributor
56 reviews 56 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

Sorry to say... Website pictures are great but they don't show the truth. No room service at all. If you want a coffee in the morning you either call a diner few blocks away, or you wait until 8am for Sarabeth's room service or you have to go down to the mezzanine where there is a "complimentary" coffee/tea station same... More

Was this review helpful? Yes 2
HotelWales, General Manager at Hotel Wales, responded to this review

Hello Susanna, Thank you for staying with us. We offer room service. It is served from the hours of 8am until 10pm daily. The famous Sarabeths restaurant handles all our room service needs. Unfortunately we do not offer complimentary check-out at 5pm. This information was clearly communicated to you upon arrival. I completely understand your concern regarding having flexibility depending... More

Minneapolis, Minnesota
Senior Contributor
46 reviews 46 reviews
19 hotel reviews
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I had the luxury of staying in this gorgeous hotel for two fabulous nights. First of all, my room was huge! It had two beds, a sitting area with a fireplace and a nice bathroom. The hotel is gorgeous vintage and has a wonderful rooftop terrace for a glass of wine or coffee when the weather is nice. The staff... More

Was this review helpful? Yes 1
HotelWales, General Manager at Hotel Wales, responded to this review

Thank you for sharing your experience with other like-minded travelers such as yourself. I and every member of our staff is truly delighted that you enjoyed your stay. We look forward to the possibility of welcoming you back again in the near future. In the meantime I would like to wish you many safe and exciting future travels. Sincerely, Nestor... More

New York City, New York
Contributor
13 reviews 13 reviews
4 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Fab glam location--blocks from the Metropolitan Museum of Art, the 'Guge', the Jewish Museum--and of course, the Cental Park Ramble and NYC's best kept secret--the Conservatory Garden. Amazing breakfasts at Sarabeth's on the 1st floor (amazing pancakes and lox Benedict). The Wales' parlor also serves high tea!

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HotelWales, General Manager at Hotel Wales, responded to this review

It was a pleasure having read your review! I am glad that you enjoyed your stay. It brings us allot of pride and joy knowing that you left the Hotel Wales with a smile. I am glad you were able to take advantage of the location we are in. Including the close proximity to many museums including the Metropolitan Museum... More

Madrid, Spain
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed September 10, 2014

We had a medium size room with comfortable bed and very clean and comfortable bathroom fitted with a shower. We missed the minibar. Our room was a little bit too noisy as air conditioning equipment from the adjacent courtyard buzzed through the windows even though we kept them closed. The elevator did not descend to the lobby from the 6th... More

Was this review helpful? Yes 3
HotelWales, General Manager at Hotel Wales, responded to this review

Thank you for visiting Tripadvisor to share your experience with us. I am glad that you enjoyed your stay. Our front office team is delighted to have been given the opportunity to serve you. We look forward to the opportunity of having you stay with us again. As of this writing our elevators are operating as they should. Please accept... More

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Additional Information about Hotel Wales

Address: 1295 Madison Avenue, New York City, NY 10128
Phone Number:
Location: United States > New York > New York City > Manhattan , Upper East Side
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Hotel Wales 3.5*
Number of rooms: 89
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Also Known As:
Wales Hotel New York City
Wales New York City

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