We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 452 New York City hotels

Hotel Wales

3.5 of 5 Hotel   |   1295 Madison Avenue, New York City, NY 10128 (Manhattan)
Hotel website
Hotel deals
Hotel amenities
Offers & Announcements
Stay and Save this Summer
Save Saved
You added Hotel Wales to your Saves list
Hotel Wales
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 9 more sites!
69%
Ranked #270 of 452 hotels in New York City
A recent review
4 of 5 stars reviewed 2 days ago
Nancy F Lake Oswego, Oregon
  • Overview
  • Reviews (384)
  • Photos (111)
  • Similar Hotels
  • Amenities
  • Q&A
  • Room tips (66)
  • Location
  • More
Write a Review

384 people have reviewed this hotel

Traveler rating
    117
    138
    73
    29
    27
See reviews for
77
116
42
80
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Lake Oswego, Oregon
Contributor
12 reviews 12 reviews
4 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

Perfect location and ambiance for four night stay in Manhattan with my 17 and 19 year old granddaughters. We walked to Central Park, the Metropolitan Museum. A few blocks to a subway station and in general a great safe location. We had a small suite and two double beds which was perfect. Great housekeeping service. Front desk staff friendly and... More

Was this review helpful? Yes
HotelWales, General Manager at Hotel Wales, responded to this review

Hi Nancy, I am glad you enjoyed your stay. It's great that you were able to take advantage of everything that the neighborhood has to offer. The fact that you are able to walk to Central Park and also to the Metropolitan Museum of Art really make the location of The Hotel Wales very convenient. Our staff is delighted that... More

Chicago, Illinois
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I've stayed here for years while visiting friends that live on the Upper East Side. Room was small but adequate. Quick walk to Central Park and the surrounding museums. Bus is convenient and subway is 8 block away. Nice, small restaurants in the area. It's not a luxury hotel, but always clean and aiming to please.

Was this review helpful? Yes
HotelWales, General Manager at Hotel Wales, responded to this review

Hello Jacqueline, Thank you for taking the time to leave us your comments and thank you for being such a loyal guest over the years. The many benefits that the neighborhood offers including our close proximity to many museums including the Metropolitan Museum of Art make the Upper East Side a great location to be a part of. We look... More

Brighton, Colorado
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

As with many buildings in the area, it was built long ago, meaning the rooms are not as large as more modern hotels. If you are coming to New York are you really planning on spending so much time in your room that the size is really going to be that big of a deal? Other than that, the staff... More

Was this review helpful? Yes
HotelWales, General Manager at Hotel Wales, responded to this review

Thank you for taking the time to share your experience with other like-minded travelers such as yourself. I am thrilled that you enjoyed your stay. Our entire staff is delighted that you received the level of service that you have come to expect. The next time you stay with us I recommend you try staying in one of our suites... More

Houston, Texas
Top Contributor
75 reviews 75 reviews
28 hotel reviews
65 helpful votes 65 helpful votes
1 of 5 stars Reviewed 1 week ago

I stayed here last week and I didn't think the hotel was that nice… I was in a standard room, which was just slightly larger than the bed that was in it. I know space is at a premium in NYC but I've stayed in many other NYC hotels and never had such a small room. Not a huge deal…... More

Was this review helpful? Yes
HotelWales, General Manager at Hotel Wales, responded to this review

Hello Jenny, Thank you for staying with us at the Wales Hotel. We greatly appreciate your feedback as it allows us to better improve the level of service we offer. I am truly disappointed that we missed the mark and did not fulfill your expectations. I always recommend our suites in terms of space. They include a large bedroom as... More

Oceanside, Ny
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We had the opportunity to stay here while our son was undergoing open-heart-surgery at Mt. Sinai hospital, which is a short walk from the hotel. The staff could not have been nicer or more understanding of our situation. The neighborhood is a nice blend of boutiques, restaurants, and close proximity to Central Park which we would have enjoyed had our... More

Was this review helpful? Yes
HotelWales, General Manager at Hotel Wales, responded to this review

Thank you for your review. All of us at the Hotel Wales wish your son a fast and healthy recovery. I am glad that we were able to accommodate all your needs. The Penthouse in which you stayed is one of my personal favorites as it gives easy access onto the rooftop deck. The rooftop deck makes for a pleasant... More

East Lansing, Michigan
1 review
5 of 5 stars Reviewed 1 week ago

The hotel was very accommodating and comfortable. While my room was a little small, it was perfect for me and fantastic to come home to after a long day of site seeing. They are affiliated with a fantastic restaurant and there are many things to do close by. They also have a fantastic rooftop lounging area that gives you a... More

Was this review helpful? Yes
HotelWales, General Manager at Hotel Wales, responded to this review

Good afternoon Taylor, Thank you for staying with us at the Wales during your New York City trip. I am delighted that you enjoyed your stay. It is great that you were able to take advantage of Sarabeths restaurant right next door to us. They truly have an amazing selection of dishes to choose from. Our rooftop terrace is a... More

Ormond Beach, Florida
Senior Reviewer
8 reviews 8 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I thoughtHotline was a legitimate company until I found out that my Mystery Deal was a horror. It was final and I couldn't complain according to their terms. The room was the size of a match box and was pretty threadbare. The front desk personnel and the staff were excellent and there was nothing they could do because it was... More

Was this review helpful? Yes
HotelWales, General Manager at Hotel Wales, responded to this review

Thank you for taking the time to share your experience with other like-minded travelers such as yourself. Please accept our apologies on behalf of the third party booking agency that was utilized to reserve your room. We always recommend going directly to our website where you will find excellent rates as well as many promotions. We also have a great... More

Front Royal, Virginia
Senior Contributor
27 reviews 27 reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I have never had such a good night sleep as I did in this hotel. My room was smaller than expected but since I happened to be alone this time it was sufficient. The bed and pillows were so cozy and my room was quiet. I felt very safe in this hotel while staying alone. It is an older building... More

Was this review helpful? Yes
HotelWales, General Manager at Hotel Wales, responded to this review

Thank you for leaving us your kind review. I am glad that you were able to get a good night's sleep. During your future visits please consider staying in one of our suites. They offer very nice views facing Madison Avenue and are much larger than our classic standard rooms. The neighborhood is very convenient like you mentioned. We are... More

Oxford, UK
Contributor
19 reviews 19 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed in one of the suites, having seen a standard double which was rather poky. There were a few things like cracked tiles or patches of wear on the carpet, but it was clean and friendly. The staff were excellent without exception. There's a really nice roof garden to hang out on, and the free tea and coffee lounge... More

Was this review helpful? Yes
HotelWales, General Manager at Hotel Wales, responded to this review

I hope you are having a terrific day as you read this reply. I would like to start by thanking you for taking the time to share your experience regarding your recent stay with us at the Hotel Wales. I am thrilled that our staff delivered the kind of service that you expect when traveling. I am also glad you... More

New York City, New York
Senior Contributor
33 reviews 33 reviews
17 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I hear they have great rooms that have been upgraded, but I did not get one! Instead I stayed in a penthouse suite. It desperately needed some repairs! something was spitting out of the air conditioner all over the room and the shower need caulking immediately! other than that Sarabeth's kitchen is right there so that was a plus, It's... More

Was this review helpful? Yes
HotelWales, General Manager at Hotel Wales, responded to this review

Good afternoon Farley, Thank you for taking the time to give us feedback regarding your stay with us. It sounds like we missed the mark on offering you the level of service that you have come to expect. I would very much appreciate it if you could personally contact me so that we can gather more information as this would... More

Owners: What's your side of the story?
If you own or manage Hotel Wales, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Hotel Wales? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Wales

Address: 1295 Madison Avenue, New York City, NY 10128
Phone Number:
Location: United States > New York > New York City > Manhattan , Upper East Side
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Hotel Wales 3.5*
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, Loews Hotels, Agoda, Travelocity, Tingo, Hotels.com, TripOnline SA, BookingOdigeoWL, Venere and Otel so you can book your Hotel Wales reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Wales Hotel New York City
Wales New York City

111 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (62)
Viewed
Hotel & grounds (25)
Viewed
Room/suite (17)
Viewed
View from room (5)
Viewed
Bathroom (1)
Viewed
Dining (4)
Viewed
Other (10)

Management photos: Courtesy of the property manager

Viewed
All management photos (50)
Viewed
Room/suite (22)
Viewed
Hotel & grounds (10)
Viewed
Business center/function rooms (7)
Viewed
View from room (1)
Viewed
Bathroom (1)
Viewed
Dining (2)
Viewed
Other (7)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in
any neighborhood
in New York City with
any amenities

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#222 Business Hotel in New York City #237 Family Hotel in New York City
Hotel Class
Official Description (provided by the hotel)
Let Hotel Wales be your home away from home when visiting New York City. This sophisticated Manhattan boutique hotel, located in a historic building on the Upper East Side, is the perfect combination of old world charm and new world comfort. With its 46 stylish guestrooms and 43 expansive suites, Hotel Wales provides comfortable accommodations for business and leisure travelers as well as complimentary Wi-Fi. In addition to well-appointed accommodations, Hotel Wales offers a scenic rooftop garden terrace, fitness studio, elegant meeting space, and more. This historic hotel is minutes from the subway and also conveniently located within walking distance of some of New York’s best attractions, quaint neighborhood shops, local eateries, Central Park, the Museum Mile and Madison Avenue’s famous stores to name a few. And don’t worry about going hungry - Hotel Wales is connected to Sarabeth’s East, a New York institution serving up comfort food favorites and Paola’s, an authentic Italian bistro. ... more   less 
Number of rooms
89

Questions & Answers

Questions? Get answers from Hotel Wales staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer