I've stayed at the Wales twice in the last two years as well as for a few days last week. The place seems to be in decline - there's a pervasive seediness to the public areas (except for what is still an attractive lobby) and the staff was unresponsive to problems and/or requests. Housekeeping neglected my room (a suite) for... more

Me and my wife stayed here for 5 nights on our honeymoon from England, after spending 4 nights at the Luxor in Vegas. Wish we had stayed the whole time in Vegas. The staff demanded a credit card off of us before letting us check in even though it was all booked. When we told them we didnt have a... more

We are a theatre company from London, who were desperately in need of an affordable, comfortable and practical hotel. We were more than pleasantly surprised upon our arrival at Wales Hotel! Not only were we welcomed by the most polite and friendly staff but we discovered we were about to spend our next 10 days in one of the most... more

Stayed here for four days with my sixteen year old daughter who is a huge 'Gossip Girl' fan. First trip to NY. Loved it all. Hotel was lovely. Staff couldn't have been more helpful. Bedrooms were small, but the beds were so comfy and we didn't spend much time in the room with so much to see and do. Complimentary... more

We booked a classic queen room. The bed was very comfortable. The room was so tiny, it was difficult to walk to the bathroom when someone sat in the desk chair. It was very noisy due to the window unit AC which was located not even two feet from the bed. Had to sleep with it off at night. Nice... more

Stayed at hotel for weekend in May for 3 nights on Upper East Side - $200 a night, way uptown on 92nd street & not worth it! Beautiful neighbourhood with Sarabeth's right next door which was favourite of mine for breakfast when I lived in NY a few years ago but has deteriorated since. Small 'boutique' lobby which is typical... more

We had a very nice stay at the Hotel Wales. They upgraded us to a 2 room suite which was lovely. Very Clean and spacious. I looked into one of the regular rooms and it was nice but a bit small. The breakfast was quite good. Very fresh pastries and bagels and fruit in a lovely room. The gym is... more

Was taken by my wife for my 50th birthday. Hotel was top class we had a suite on the sixth floor which was very clean and the staff were excellent. The buffett breakfast was just what we needed to start the day and it was also handy to have coffee available all day in a very relaxing room on the... more

I stayed in this hotel last May for 3 days. We booked a suite since I was traveling with a toddler. We requested a crib with our reservation. Once we were there (after a long trip) I needed to remind them about the crib because they forgot. I was not amazed by the receptionist's attitude. Finally we received the cheapest,... more