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Hotel Wales

3.5 of 5 1295 Madison Avenue, New York City, NY 10128
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Hotel Wales
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Hotel Wales
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433 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Perth, Australia
Senior Contributor
34 reviews 34 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed today NEW

Like reviewer GPBucket, we experienced the noisy clanging radiator outside a 3rd floor room at Hotel Wales during a five night stay in December. We loved the location on the Upper East Side close to Central Park. The restaurants on the ground floor – Paola and Sarabeth – were very good. Cheap and easy breakfasts across the road at Yura... More 

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Florham Park, New Jersey
Top Contributor
193 reviews 193 reviews
17 hotel reviews
75 helpful votes 75 helpful votes
2 of 5 stars Reviewed 1 week ago

Based on previous reviews, I picked Hotel Wales for an overnight stay to celebrate my wife's birthday. Upon entering the hotel, we liked the boutique and historic feel. We also encountered a very helpful bellman. We did not mind the smallness of the room. It was quite cozy and we did not intend to spend much time there anyway. We... More 

Was this review helpful? Yes 1
HotelWales, General Manager at Hotel Wales, responded to this review

Thank you for taking the time to share your experience with us. Please accept our most sincere apology for the lack of sleep that you experienced. We are looking into the matter and we will take corrective action where possible so as to ensure that this does not occur to any future guests. We deeply regret that you did not... More 

Athens
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

It is a very nice hotel, very close to the museum mile and Central Park in NYC. It is relatively near to a metro station, but the green line was operating below par at the time of our visit (29/12/14 to 2/1/15). We occupied a superior double bedroom, which was cosy, spacious and clean; there was no mini-fridge though. Very... More 

Was this review helpful? Yes 2
HotelWales, General Manager at Hotel Wales, responded to this review

greetings Georgius_Magnus, Thank you for your honest feedback. We are thrilled that our staff treated you well as well as the fact that you enjoyed the accommodation. Our apologies on behalf of the MTA (the transit system in New York) if their level of service was not up to par. I will definitely agree that when visiting New York riding... More 

Chicago, Illinois
2 reviews
5 of 5 stars Reviewed 3 weeks ago

The Concierge and staff were all very friendly and helpful. The room was nicely situated. The bedding was clean and upscale. The bath was updated and also very clean. The hotel is nicely located 2 blocks from Central Park on the upper East side and anytime I'm in NY I will definitely stay at this hotel - just loved it!

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HotelWales, General Manager at Hotel Wales, responded to this review

Thank you for your "JUST PERFECT" review of the Hotel Wales. It's great that you were able to take advantage of our proximity to Central Park as we are only a block away. Our entire team is delighted that you stayed with us and are very excited to welcome you back in the future! Sincerely, Nestor Teran General Manager More 

Greenville, SC
Contributor
15 reviews 15 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My wife and I recently had a wonderful two night stay at The Wales. The location is great and the staff were very professional. We had booked the Carnegie Suite and were afforded an upgrade on arrival which was a real nice touch. We had breakfast at Sarabeths and it was lovely and I am still trying to work off... More 

Was this review helpful? Yes
HotelWales, General Manager at Hotel Wales, responded to this review

Thank you so much for the feedback. Our staff is delighted to hear that you will be coming back thanks to the level of service that you received. I am glad that you enjoyed the great food and service over at Sarabeths. Please be sure to stop by the front desk the next time you stay with us as we... More 

Mobile, Alabama
Contributor
11 reviews 11 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed at hotel between Christmas and New Year's Eve and found the hotel a nice option for staying on the upper east side. My room was very clean and had a fair amount of room around the queen size bed. There was at least three feet on each side of the queen size bed that allowed adequate space to... More 

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HotelWales, General Manager at Hotel Wales, responded to this review

Thank you for your review. We appreciate your feedback. We are thrilled you enjoyed your stay. It is a delight that we were able to welcome to the Hotel Wales during the final week of 2014. We would like to wish you many safe and exciting travels in the months ahead. Sincerely, Nestor Teran General Manager More 

Larnaka, Cyprus
Reviewer
4 reviews 4 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

From start to finish this was an outstanding experience! My husband and I stayed at this hotel over the holiday season 2014-2015 and we were really satisfied . Friendly, smiling and helpful staff helped us with everything we needed. Though breakfast was not included in our package, there was complimentary 24h coffee and tea (wide range of flavors!), along with... More 

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HotelWales, General Manager at Hotel Wales, responded to this review

Thank you for taking the time to share your experience of The Hotel Wales with other like-minded travelers. Our staff is delighted that you received the level of service that you have come to expect. We are very committed to ensuring that all our guests receive excellent service. We look forward to your next visit when you return to the... More 

Des Moines, Iowa
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We took advantage of a 20% discount for prepaying in full and stayed in a Carnegie King Suite w/Living Area on the 9th floor. I think the rate came to about $270 per night for us to stay during peak season (between Christmas and New Years) in this two-room suite (king bed + sofa bed). We had free wifi also.... More 

Was this review helpful? Yes 1
HotelWales, General Manager at Hotel Wales, responded to this review

Hello Catrissa, Thank you for your review. We truly appreciate your feedback. I am thrilled that you enjoyed your stay. It's great that you were able to take advantage of all the amenities we offer including our complimentary coffee and tea available around the clock. We look forward to welcoming you back during your next trip to New York. I... More 

Virginia Beach
Top Contributor
69 reviews 69 reviews
23 hotel reviews
75 helpful votes 75 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We chose Hotel Wales twice for its balance of quality and reasonable pricing (low 200's). Other travelers' rates posted on tripadvisor seem high for this hotel. On their site the only rate higher than the 200s includes valet service. Yes, the rooms are small, but we don't spend much time in our hotel rooms. The condition of the room is... More 

Was this review helpful? Yes 2
HotelWales, General Manager at Hotel Wales, responded to this review

Happy New year!!! I wish you and all your loved ones a great year ahead! Thank you for taking the time to write your review here on Tripadvisor. We are glad that you enjoyed your stay. The housekeeping discrepancies that you mentioned will most definitely be looked into and addressed. You are correct with regard to the breakfast as there... More 

Southington, Connecticut
Contributor
17 reviews 17 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

When attending a family event in New York City, our grandchildren commendeered all available bedrooms at the home of our son and daughter-in-law who hosted a sleep-over and a kids only breakfast. "Consolation" prize for us "older folks" was a a referral to a charming small hotel on Madison Avenue. If you didn't know about it, you might miss this... More 

Was this review helpful? Yes
HotelWales, General Manager at Hotel Wales, responded to this review

Happy New Year Chris!!! Many thanks for your review! We are glad you enjoyed this "gem". We are very grateful to your grand-children otherwise we might have never been given the opportunity to welcome you to The Wales. We are glad you enjoyed everything that the Hotel Wales has to offer. I would like to wish you many safe and... More 

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Additional Information about Hotel Wales

Address: 1295 Madison Avenue, New York City, NY 10128
Phone Number:
Location: United States > New York > New York City > Manhattan , Upper East Side
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Wales 3.5*
Number of rooms: 89
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Also Known As:
Wales Hotel New York City
Wales New York City
Hotel Style:
#211 Business Hotel in New York City

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