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Waldorf Astoria New York

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301 Park Avenue, New York City, NY 10022
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Waldorf Astoria New York
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8,026 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed today NEW

I Stayed here for two nights and proposed to my girlfriend here last year. The staff were really helpful in getting our room decorated and setting up my surprise. This was the only service we requested so i can't say too much about the rest of the services. The lobby is quite nice but the rest of the hotel looks... More 

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Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

This hotel stared in the 1890s. It has been at this location on Park Ave. since the 1930s. In this era of hotel chains, brands and consortia, there are now a group of hotels which can be referred to by this name. All are fine luxury hotels but, my friends, there is only one true Waldorf Astoria; 301 Park Ave.,... More 

Was this review helpful? Yes 1
Monson, Massachusetts
Level Contributor
15 reviews
4 hotel reviews
2 of 5 stars Reviewed yesterday NEW

Check in was at 3pm, we didn't receive our room until 5:30. Each time I checked for readiness never was an apology made that our rooms were not ready nor did they call us as they said they would when they were. The décor of this once grand hotel is pretty shabby and needs a major overhaul. We paid a... More 

Was this review helpful? Yes 2
David O, Senior Front Office Manager at Waldorf Astoria New York, responded to this review

Dear Lisa G, Thank you for sharing your comments with us via TripAdvisor. While it is wonderful to note that you were able to enjoy our Sunday Brunch offering, we regret that you were not wholly impressed with our team and property during your stay. Please accept our sincerest apologies for the ways in which you were not "wowed." Our... More 

London, United Kingdom
Level Contributor
45 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stayed at Waldorf for two nights. As pointed out in some other reviews, there is some need for renovation in the rooms and the common areas. Though the lobby does take your breath away, it is a proper grand space in the heart of Manhattan. Our room was certainly old but very charming with a separate dressing area and a... More 

Was this review helpful? Yes 1
David O, Senior Front Office Manager at Waldorf Astoria New York, responded to this review

Dear Jukka K, Thank you for choosing the Waldorf Astoria as your host for your recent visit to New York City. It is wonderful to read that you were impressed with our inspirational setting and your room appointment! These are two features of the Waldorf Astoria that set us apart from our competitors, and it was a treat to see... More 

Level Contributor
30 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed yesterday NEW

Walking in, the guest is treated to grandeur of a bygone era, mosaic tile floors reminiscent of a Greek or roman temple. The walls and ceilings are decorated with amazing detail. Marble counters and dark wood accents. One really got a sense of the splendor of and grandeur. Indeed, this hotel has had quite a storied past. Service was attentive,... More 

Was this review helpful? Yes 2
David O, Senior Front Office Manager at Waldorf Astoria New York, responded to this review

Dear Lacheng, Thank you for taking the time to leave us your review. We are so proud of our inspirational lobbies, and we continue to receive tremendous feedback about the unique sense of majesty you get when you walk into our Park Avenue entrance. You won't find that elsewhere. From your review it appears we did perform at a high... More 

Cornwall, New York
5 of 5 stars Reviewed 2 days ago NEW

Very nice ,people were very very helpful' room was very clean, had trouble with the T.V.and it was taken care of right away.Service at the Peacock Lounge was good and the food was excellent.Will return very soon for the winter in the city

Review collected in partnership with this hotel

Was this review helpful? Yes 1
David O, Rooms Division Manager at Waldorf Astoria New York, responded to this review

Dear gonyma1962, Thank you for your kind words regarding your recent visit to the Waldorf Astoria New York! We take great pride in providing True Waldorf Service to our guests, from check-in to check-out, and it was a treat to see that you were impressed with the service received. We look forward to hosting you later this year, and please... More 

Stockholm, Sweden
4 of 5 stars Reviewed 2 days ago NEW

I booked a suite and didn't like it so i filed a complaint and we got immediately an upgrade to king suite which was much better. Good view over park avenue. But other than that the hotel rooms are old and really needs an renovation.

Was this review helpful? Yes
David O, Senior Front Office Manager at Waldorf Astoria New York, responded to this review

Dear Hami R, Thank you for taking the time to write a review about your recent stay at our hotel. Historic sophistication and modern luxuries are uniquely part of the same compelling experience at the Waldorf Astoria. Those who are looking for a black-lacquer-and-glass aesthetic are likely to be disappointed by our traditional setting, and we apologize that this was... More 

Level Contributor
25 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

WHEN I WENT IN WALDORF ASTORIA,THEY WERE DOING SOME WORKS IN PROGRESS.AND EVERY 8 hours we were hearding the siren.inside very simply rooms.but very clean.i thnik is a very good hotel but not so good as in the padt wich was the best in earth ....

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David O, Senior Front Office Manager at Waldorf Astoria New York, responded to this review

Dear Giannis A, Thank you for choosing the Waldorf Astoria as your host for your recent visit to New York City. It is wonderful to see that you enjoyed your stay with us overall! We promise our guests a singular Waldorf luxury experience, and we will use your comments to ensure that we are continually working to achieve that ideal.... More 

Chicago, Illinois
2 of 5 stars Reviewed 2 days ago NEW

When you say that you're staying at the Waldorf, that should mean something. I was in awe when I walked into the lobby. The marble--the tile. It was all great...until I walked into the room. The room was very clean, but the room clearly had not been renovated since the last time that Herbert Hoover stayed. Certainly not a 4... More 

Was this review helpful? Yes 1
David O, Senior Front Office Manager at Waldorf Astoria New York, responded to this review

Dear Javonpierre, Thank you for taking the time to leave us your candid feedback. We have a variety of methods whereby we receive guest feedback and not all provide that feedback in consistent ways. We are so proud of our inspirational spaces; we continue to receive tremendous feedback. Yet the guest room product, albeit impeccably clean and comprised of rooms... More 

Hong Kong, China
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

One of a grand hotel in New York City .. A long queue for checking in..but what could you expect..it is a big hotel.. It has two entrances, from Park and Lexington Avenue and a grand lobby.. Six working elevators, so you don't have to wait too long to go up or down. Our room was big with two bathrooms.... More 

Was this review helpful? Yes 1
David O, Rooms Division Manager at Waldorf Astoria New York, responded to this review

Dear Lolita Y, Thank you for taking the time to craft your thoughtful review of the Waldorf Astoria New York! As you might imagine, a rating such as yours make the review sessions we conduct daily much more rewarding. Our aim is to impress each and every one of our guests and I am happy to know that we succeeded... More 

Hotel Review Summarization

What travelers say

  • Room service(38)
  • Very nice(14)
  • Times Square(10)
  • Great location(6)
  • Peacock Alley(4)
  • Grand Central(4)
  • Diamond member(3)
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Staying in Midtown

Neighborhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
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