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Waldorf Astoria New York

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301 Park Avenue, New York City, NY 10022
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Waldorf Astoria New York
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7,868 Reviews from our TripAdvisor Community

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Traveler rating
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    2,181
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,447)
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    (1967)
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    (1830)
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Waterbury, Connecticut
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed today NEW

We stayed at the Waldorf Astoria for a birthday celebration. We arrived much earlier than 3 pm check in, but the front desk staff worked to get us placed in a room fast. We checked our bags and went to lunch and hadn't even arrived at the restaurant when we were notified that our room was ready! The room itself... More 

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Monte-Carlo, Monaco
Level Contributor
12 reviews
4 hotel reviews
5 of 5 stars Reviewed yesterday NEW

If you really want to live the dream then stay at this hotel. All aspects of this hotel are impeccable. You will receive a very personal service. Although I stayed in a Suite. I have carefully monitored as is my business all aspects of this hotel. Everything is perfect so if you are looking for a wonderful experience then stay... More 

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Boston, Massachusetts
1 review
5 of 5 stars Reviewed yesterday NEW

Rebecca Villasenor is the most customer friendly, experienced hotel operator I have ever worked with . A true pleasure. The Waldorf is an exceptional hotel and the attendants the most courteous I have found in New York. I also give the bellman George the highest marks!

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David O, Front Office Manager at Waldorf Astoria New York, responded to this review

Dear tara k You have an eye for talent. George was our employee of the year recently and Rebecca shines every day. What a treasure. We know we have a great hotel in regard to location, architecture, soaring lobbies, and the rest. But without great folks providing True Waldorf Service, it would all fall apart. Thank you for recognizing two... More 

Toronto, Canada
1 review
3 of 5 stars Reviewed yesterday NEW

I went with my family. The hotel is beautiful. When you walk in its a WOW factor. However, when reality hits, the rooms are smallish, the beds were not up to grade. Staff were excellent and willing to go the extra mile. Didn't try the food.

Review collected in partnership with Waldorf Astoria

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David O, Front Office Manager at Waldorf Astoria New York, responded to this review

Dear Victor D The sense of arrival when one ascends the Park Avenue steps is a real treat and I am glad you experienced this WOW factor. I am sorry you found your room small. Please know we have an enormous range of offerings and our inventory allows for approachable accommodations for many while also offering impressive configurations for multigenerational... More 

Sydney, Australia
Level Contributor
100 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
4 of 5 stars Reviewed yesterday NEW

The standard rooms are a good size and offer the expected amenities. Some fittings are a little on the old/worn side, but it is nice that the hotel tries to maintain its original fittings. These rooms are not to be confused with the Waldorf Towers in the same hotel, which are that next step up, which we also stayed in.... More 

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David O, Front Office Manager at Waldorf Astoria New York, responded to this review

Dear blueferrari Thank you for the great review…it suggested loads of experience with us. Hope you are back in December! What a great time to visit Manhattan. Best, David O’ Keeffe Front Office Manager More 

Houston, Texas
Level Contributor
134 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We recently stayed at this hotel and were very welcomed at the reception desk. Terry Louise (A trainee) from London was very friendly an accommodating. She took a few more minutes to find us the best room - we got a corner room 1787 facing Lexington street with a view of the Chrysler Building and the room was more spacious.... More 

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Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Came here for a holiday for 1 week for at Patrick's day. What can I say... Amazing place!! Room was dated but gorgeous, all marble bathroom. Staff were very very attentive, had been emailing patisserie chef in order to surprise loved one for birthday, cake arrived as planned and was out of this world and very special. Room service was... More 

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David O, Manager at Waldorf Astoria New York, responded to this review

Dear Missyduff Thank yo for the fantastic review. We look forward to welcoming you back in the near future. David O’ Keeffe Front Office Manager More 

Washington DC, District of Columbia
1 review
5 of 5 stars Reviewed 2 days ago NEW

Thanks to Ms. Charnise at the front desk and her manager, my friend and I stayed in a huge one-bedroom suite on the 23rd floor with a view of the Chrysler Building. There was a hiccup with the on-line reservation which was how I booked a room. When I brought it to Charnise's attention she spoke with her manager and... More 

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David O, Front Office Manager at Waldorf Astoria New York, responded to this review

Dear yilin2015 Thank you for the great review and the acclamation of our quality. If it is black lacquer and glass one desires…..we are not it. If it is magnificent suites with beautiful elegant furniture, we are the place. Best, David O’ Keeffe Front Office Manager More 

Jersey, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

The wife loves it for its old charm but in truth the rooms and bathrooms have always been old and a little shabby, great location though. The lobby is a wonderful place and the steps down to Park Avenue are quite dramatic. I passed (former) Mayor Bloomberg on the steps on my first day so it's got to be the... More 

Was this review helpful? Yes 1
David O, Front Office Manager at Waldorf Astoria New York, responded to this review

Dear Michael R., The reference to Mayor Bloomberg reminded me of a guy I met when I first came to the Waldorf….he told me there is not a “famous” person over the age of 30 who has not been in this hotel. I now have to say he might have been right. If you sit in this lobby long enough,... More 

Petersburg, Virginia
Level Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

We went here to celebrate our 20 wedding anniversary. Hotel is very beautiful & PRICEY throughout. Ask for your complimentary items at check in because staff May not tell you like they did me. Be careful moving items in the mini bar because it's on a sensor and it charges to your credit card immediately so discuss your bill in... More 

Was this review helpful? Yes 2
David O, Front Office Manager at Waldorf Astoria New York, responded to this review

Dear thharrsfam, Thank you so much for the 5 star review. We hope to welcome you back very soon. Best wishes, David O’ Keeffe Front Office Manager More 

Hotel Review Summarization

What travelers say

  • Room service(38)
  • Very nice(14)
  • Times Square(10)
  • Great location(6)
  • Peacock Alley(4)
  • Grand Central(4)
  • Diamond member(3)
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