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Hotel Plaza Athenee New York

5.0 of 5 37 E 64th St at Madison Ave, New York City, NY 10065
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Certificate of Excellence 2014
Hotel Plaza Athenee New York
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Hotel Plaza Athenee New York
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326 reviews from our community

Traveler rating
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    9
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57
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hotel Plaza Athenee New York
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Pennsylvania
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 2, 2014

Excellent location in NYC. Hotel staff could not do enough for us to make our stay comfortable. Beautiful, clean rooms. Bathroom was superior with a modern shower and bathtub. And a great deal with the third night free.

Was this review helpful? Yes 1
miami
2 reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed September 1, 2014

We reserved 2 rooms for four nights and paid in advance. Just prior to our trip, I read a particularly scathing review on Trip Advisor and was very very concerned that our family celebration would be a bust! My concerns were completely unfounded. This is a lovely, elegant, small hotel. All of the staff, from the porters and housekeepers to... More

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Sanibel Island, Florida
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 1, 2014

Hotel Plaza Athenee, E. 64th St., Manhattan, NYC. August 23-27, 2014, celebrated 45th Anniversary. Large, quiet, well appointed room on the 16th floor overlooking Park Ave and E.46th St. Well trained staff: We received excellent and attentive services from bellmen, front desk, housekeeping, concierge and manager. On arrival at our room, there were chocolate covered strawberries as a gift from... More

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São Paulo
Top Contributor
55 reviews 55 reviews
27 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed August 31, 2014

The hotel is not sumptuous or magnificent as other 5 stars in New York. But the service is very polite and friendly and rooms and lounges are nicely decorated. A thing I really didn't like about this hotel was the check-out time was absolutely rigid. One pm doesn't mean one ten. Actually I booked this hotel from an internet service... More

Was this review helpful? Yes 1
Hartford, Connecticut
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed August 29, 2014

This is a review based on the utter despicable customer service of this hotel. The hotel itself is very grand. The rooms were comfortable, and large. In fact, after my first night I thought this hotel was a hidden gem in the city. I have stayed at the Ritz, Surrey, Four Seasons, The hudson and Dream hotels while visiting NYC... More

Was this review helpful? Yes 1
Athenee, General Manager at Hotel Plaza Athenee New York, responded to this review

Dear Guest, I wanted to properly reply to your feedback regarding your recent stay with us, by looking into the specific comments which you noted. I was greatly concerned by several of the references made regarding our team, which led to a thorough follow up. The Front Office team members advised that a special, discounted rate had been extended to... More

Melbour
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 21, 2014

We have been to Manhattan many times and stayed in different neighbourhoods and hotels. This one tops the list. Why? I believe the philosophy of the place makes the difference.Rick Cook, chief concierge epitomises this; knowledgeable, helpful, efficient and friendly. There is a genuine attitude reflected in most staff that guests are to be treated with friendliness and respect. It's... More

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Berwyn, Pennsylvania
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed August 19, 2014

I made reservations for a one-night stay at the Plaza Athenee and was excited to stay at such a nice hotel as part of our weekend in NYC to celebrate my husband's birthday. I even called them in advance to tell them about the occasion & find out how they could surprise my husband. After discussing a few options, the... More

Was this review helpful? Yes 3
Athenee, General Manager at Hotel Plaza Athenee New York, responded to this review

Dear Guest, Please accept our sincere apologies for not being able to provide you with the service expected. The Team and I have reviewed the processes and we truly regret that we failed to honor your request. This situation is a rare one as we pride ourselves in providing the ultimate guest experience to all of our guests. While we... More

Boston, Massachusetts
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed August 15, 2014

You THINK you love New York - but I really DO love New York. This is how very much I love New York: I love New York so much that I intentionally leave my lush, cool, serene green space here in upstate and also intentionally spend my birthday week in the city most years - which means I spend a... More

Was this review helpful? Yes 8
Athenee, General Manager at Hotel Plaza Athenee New York, responded to this review

Dear Guest, I truly regret to read that you were not fully satisfied with your recent stay with us. I have read your comments thoroughly and have reviewed them with all departments involved. We sincerely apologize for the inconveniences caused to you - some of which, unfortunately, are not in our control. While we understand you enjoy your visits to... More

Rome, Italy
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 7, 2014 via mobile

Excellent hotel! And Rick Cook, Chef Concierge, makes the difference. Once you try Plaza Athenee, you'll never go somewhere else. The perfect position, the kindness of the team, the beauty of the rooms, the quality of all the services... Simply fantastic!

Was this review helpful? Yes 2
Athenee, General Manager at Hotel Plaza Athenee New York, responded to this review

Dear Guest, Thank you very much for sharing your recent experience at the Plaza Athenee, New York. We greatly appreciate your feedback regarding Rick, our Concierge whom we agree, can work wonders. We look forward to welcoming you back soon, Kind regards, Anne-Juliette Maurice More

Los Gatos, California, United States
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 6, 2014

Quiet location but near by most of the places we want to go by walking . Services is great The room is nice , bed excellent ..bath room is disappointed I don't mind expensive food but don't think their hotel breakfast is reasonable For breakfast I don't think I like to pay over 50 bucks . Small hotel , not... More

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Additional Information about Hotel Plaza Athenee New York

Address: 37 E 64th St at Madison Ave, New York City, NY 10065
Phone Number:
Location: United States > New York > New York City > Manhattan , Upper East Side
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Hotel Plaza Athenee New York 5*
Number of rooms: 142
Reservation Options:
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Also Known As:
Hotel Plaza Athenee
Plaza Athenee New York City

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