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The Westin New York Grand Central

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212 East 42nd Street, Between 2nd Ave and 3rd Ave, New York City, NY 10017
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The Westin New York Grand Central
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The Westin New York Grand Central
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1,665 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for The Westin New York Grand Central
See the most recent reviews
Elk Grove, California
Contributor
13 reviews 13 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 11, 2014 via mobile

We were only in New York City for 2 days and wanted to see as much as possible. This hotel was clean and nice, great central location, good view, safe to walk to Times Square, quick service. Getting the New York pass (not associated with Westin) also helped in getting transportation and admission to lots of sites.

Was this review helpful? Yes 1
Bhumika B, Executive Assitant at The Westin New York Grand Central, responded to this review

Hello AutriaLover2Sure, I am very pleased to hear that you had a wonderful at our property and our location worked perfectly for you stay needed during your visit to NYC. Thank you again for taking the time to give us your feedback and loyalty. We look forward to welcoming soon for refreshing stay and providing you with the consistent service... More 

Orlando, Florida
Top Contributor
61 reviews 61 reviews
26 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed November 10, 2014

Had no idea about this hotel but found it to be absolutely wonderful. Very friendly staff. Extremely comfortable room. Fantastic location. Lily and Alex at the front desk deserve special kudos. My husband loved breakfast at the restaurant off the lobby. Would definitely stay here again.

Was this review helpful? Yes
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Deborah B, Thank you for taking the time out to review our hotel. As we strive to achieve excellence in customer service, it is wonderful to receive such encouraging comments from our valued guests, and I will be sure to share your comments with our staff. I am also delighted to hear that our hotels location worked perfect during... More 

Atlanta
Top Contributor
109 reviews 109 reviews
48 hotel reviews
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed November 9, 2014 via mobile

Great view from our room on the 38th floor. Received upgrade from manager to next level room . Same size but I think it has better views that the average room. The room was westin comfortable, bathtub itself was pretty worn out , needs some refurbishment. All else was great. Had a few drinks in the bar downstairs a few... More 

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Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Kenuga, Thank you for taking the time out to review our hotel. I am delighted to hear that you enjoyed your stay at our hotel and were given upgrade by our Front Office Manager, allowing you to enjoy the views. I am also grateful to hear that our hotel’s location worked to your benefit during your stay. I will... More 

Manhattan, New York, United States
Senior Contributor
23 reviews 23 reviews
22 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 8, 2014

Great hotel, walking distance from Grand Central, restaurant and Starbucks coffee downstairs. Spacious and super clean rooms, courteous service and very nice fitness center. Definitely recommend this place.

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Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello EURESES, I am delighted to hear that you were able to enjoy our hotel’s location and very pleased to hear that it was perfect for your needs during this visit. I am also very happy to hear that you were able to enjoy all the amenities of our hotels. Thank you for your loyalty. We look forward to welcoming... More 

USA
Top Contributor
833 reviews 833 reviews
78 hotel reviews
226 helpful votes 226 helpful votes
4 of 5 stars Reviewed November 8, 2014

The hotel is nicely located. The rooms are average since and average decor. The beds were not the heavenly westin beds which was shocking. There was construction the whole time we were there even at 12am it was loud even on 39th floor I realize not the hotels fault but Windows must not be double pane.

Was this review helpful? Yes 1
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Autumn M, Thank you for taking the time out to review our hotel. I am pleased to hear that you were able to enjoy our hotel’s location. I am sorry to hear that our bed was not comfortable, please feel free to email be at bhumika.bharuha@westin.com and I’ll be delighted to have our housekeeping managers take a look at... More 

Bangkok, Thailand
Senior Contributor
41 reviews 41 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed November 8, 2014

It was my first hotel in U.S. It was very expressive of friendly staff, nice furniture, beautiful view. The location is great, near by grand central. There are not many choices for breakfast but it is good. The Chile president was here during my stay so that there are crowed with people, police and they blocked the door sometimes. The... More 

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Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello BaoVi, Thank you for taking the time out to review our hotel. I am pleased to hear that you had a wonderful stay at our property. As we strive to achieve excellence in customer service, it is wonderful to receive such encouraging comments from our valued guests, and I will be sure to share your comments with our staff.... More 

Munich, Germany
Contributor
15 reviews 15 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 7, 2014

The room was big and we had plenty of space to sleep. It was clean and was perfect for our purpose. We did not book with breakfast, because there are enough places around, where you can have a good breakfast. The location of the hotel is perfect, as the Grand Central station is in 5 minutes walking distance. From there... More 

Was this review helpful? Yes 1
Seattle
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 7, 2014

I've stayed at this hotel several times recently. Cons: 1. If neighboring rooms are loud, you will hear them. Security is VERY quick to act and will come talk to them. Pros: 1. Friendly and helpful staff 2. Beautiful rooms with amazing views 3. On site food is good quality, selection and there are healthy options available 4. Location is... More 

Was this review helpful? Yes 1
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello katrenathompson, Thank you for taking the time out to review our hotel. I am pleased to hear that you had a wonderful stay at our property. As we strive to achieve excellence in customer service, it is wonderful to receive such encouraging comments from our valued guests. I’m delighted to hear wonderful things about security team, food and rooms.... More 

Adelaide South Australia
Top Contributor
51 reviews 51 reviews
9 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed November 6, 2014

The checkin staff wee friendly, efficient and helpful when we arrived at 9.00am for our one night stay. We received a pleasant surprise when told our room was ready. This was great as we were able to drop our bags in it and do a full day's sightseeing. The hotel in centrally located and is close to the United Nations,... More 

Was this review helpful? Yes 1
Scotland
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 4, 2014

Stayed at this hotel to visit Times Square and it was perfect. Just a bit less expensive than staying at Times Square (and quieter!) but the walk was short and went by icons like Grand Central and the main NY Library (with the lions) and the small pretty park adjacent. Service was excellent, concierge service (free) was superb. Their car... More 

Was this review helpful? Yes
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello GaelicGirl7, Thank you for taking the time to review our hotel. I am delighted to hear that you had a wonderful time staying at our property and were able to utilize all the amenities, including the Westin Heavenly Bed. I am also pleased to hear that our location was perfect for all things on your agenda in NYC. Thank... More 

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