I am very pleased with this hotel - service, restaurant, facility. The check in was on time with an extra effort to accommodate us wiht kids and multiple booked rooms (thanks to Nanita at reception). The location is perfect, close to everything, in a good area uptown. I am not sure how soundproof hotels in NYC are, but one can... More

We stayed at the Westin only for a couple of nights, but found it to be of good value. The rooms were small in comparison to what we are used to at a Westin, but I guess rooms tend to be small everywhere in NYC. We don't really have any other NYC hotels to compare this to. The room looked... More

The Good- Augusto at the front desk went beyond the call of duty helping us out. (See The Bad). Convenience to Grand Central. Fresh new rooms. Chicken pot pies and IPA at LCL. The Bad- My wife became ill the day before our trip, so travelling with a 14 year old was going to be a tough with only one... More

We stayed at the Westin Grand Central for 4 nights at the end of April. The location is great (the thing with NYC is if you are close to some things you’re kind of far from others so you have to pick where is most important for you to be within walking distance). We walked to Times Square, Rockefeller etc... More

Nice clean hotel that can be competitively priced at times. Rooms were new and very clean. Busy lobby with a bar and restaurant. We had a drink at the bar and the service was good. I have stayed here twice and have been very satisfied each time. The location is a little out of the action but it is convenient... More

Nice location although a long walk to Times Square in the rain. The hotel staff was great. they were pleasant at checkin, valet staff was very nice. The rooms very nice, clean and for NY they were spacious. Overall a great stay.

A quick stay, but great front desk supervisor and Dennis at the door was so helpful finding me a cab to the airport. He was friendly and very good at his job!! I felt bad that i had no cash to tip him. Please know that I'll be back and plan to return to the Westin Grand Central.

Superior in every way - lay-out, facilities, equipment, cleanliness Is second to none. Staff, from bottom to top were very focused, extraordinarily professional and very friendly. Efficiency is something that comes naturally and pride on all aspects of their work underlines a superlative service. The rooms are large and luxurious, and every facility one might require was available. A delight... More

A decent experience, and good for NYC, but well below what you might be used to staying at other Westin Hotels. Small things lacking that made it feel like something you would find at a lesser chain. Plus considerably more busy and loud (even by NYC standards) in the common areas. Very good location and decent price made an acceptable... More