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All 452 New York City hotels

The Westin New York Grand Central

4.0 of 5 Hotel   |   212 East 42nd Street, Between 2nd Ave and 3rd Ave, New York City, NY 10017 (Manhattan)
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Ranked #195 of 452 hotels in New York City
A recent review
4 of 5 stars reviewed 2 days ago
elliotj london
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1,288 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (296)
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london
Contributor
13 reviews 13 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Very good location, central, within walking distance of, but away from the crowds of Times Square. Rooms good size and if you have a high floor would be quieter than ours. Bar and restaurant were modern and service very good but take a sweater for the bar area as air-conditioning very cold! Concierge team especially Franz very helpful when BA... More

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Bergen, Norway
Contributor
15 reviews 15 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

My Family stayed at this hotel for a week on Our vacation in New York. Very spacious, neat and well tended rooms! I love the bar and the very friendly and skillful bartender! Very Central and Close to most of the attractions in Manhatten!

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Russell Ontario
Senior Contributor
40 reviews 40 reviews
32 hotel reviews
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We just spent the weekend in New York and stayed at the Westin for 2 nights. We enjoyed the location convenient to Times Square and easy to commute all over Manhattan. The service was great, the heavenly beds super comfortable, the climate control was great, the amenities were fine, the water pressure was perfect. The concierge was helpful in recommending... More

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Los Angeles
Senior Contributor
45 reviews 45 reviews
29 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I have now stayed at the Westin Grand Central twice in 2014, once alone for business, and once with my family for pleasure. The hotel is brand spanking new, and everything is pretty much immaculate. I love the location as it's close enough to anything you want in Midtown, but it's away from the tourist trap craziness of Times Square... More

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Atlanta, GA
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago NEW

We stayed at this hotel at the end of our Caribbean Family Vacation on our way back home to Amsterdam. The hotel website mentions brand-new rooms and suites. Although this maybe the case, the rooms still look old-fashioned and especially the bathroom wasn't what I expected from a brand-new room. In this day and age you would expect a nice... More

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Ottawa, Canada
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

This is the second time I've stayed at this hotel (the first time as a Westin) and it didn't disappoint. When I checked in I requested a room on a higher floor, but the hotel was too booked to accommodate that request. Instead the person checking me in gave me and my 2 friends free WiFi in our room for... More

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Vancouver
Top Contributor
79 reviews 79 reviews
69 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed at the Westin Grand Central last Easter and was impressed that, despite how busy it was, service was great. Well, fast forward one year and my second stay was anything but. Even though I travelled with a Starwood Gold member this year, the hotel did not recognize our status and didn’t give us the requisite upgrade. We requested... More

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London
1 review
3 of 5 stars Reviewed 1 week ago

I first like to thank Dial a flight they were fantanstic for recommending me this hotel after the massive failure on Expedia I encountered I never use again, at the hotel the staff were very helpful and friendly the rooms clean, please change your coffee machine not the easiest to use LOL

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toronto
Senior Contributor
35 reviews 35 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

Purchased by Westin and redone only a few years ago. great location for access to transit system, and centrally located if you want east side of manhattan. Rooms are large compared to many other hotels.

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Ibelice E, Guest Relations Manager at The Westin New York Grand Central, responded to this review

Welcome, Thank you for your feedback; we appreciate you taking the time to share your experience. We look forward to welcoming you back on your next trip to NYC. Be Well, Ibelice Estevez Executive Assistant More

Senior Contributor
22 reviews 22 reviews
9 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 1 week ago

Having visited the Westin Madrid and Kuala Lumpur, I expected better services and facilities at the Westin grand central. The staff at the reception doesn't smile. The cleaning at the room is just superficial. The maintenance of the building is not at the level that allows a fantastic costumer experience. We were 3 in the room but the amenities left... More

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Ibelice E, Guest Relations Manager at The Westin New York Grand Central, responded to this review

Thank you for choosing Westin. I apologize for the challenges you encountered during your visit with us. This will be brought to the attention of the Front Office Director and ensure everything is addressed. Please feel free to contact me directly for your next stay us. We appreciate your business and would like to continue being your home away from... More

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Additional Information about The Westin New York Grand Central

Address: 212 East 42nd Street, Between 2nd Ave and 3rd Ave, New York City, NY 10017
Phone Number:
Location: United States > New York > New York City > Manhattan
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Westin New York Grand Central 4*
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Also Known As:
The New York Helmsley Hotel New York City
The Hotel New York City
New York Helmsley Hotel
Hemsley New York
Helmsley Hotel New York
The New York City Helmsley
Helmsley New York

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#116 Luxury Hotel in New York City #146 Romantic Hotel in New York City #146 Business Hotel in New York City #200 Family Hotel in New York City
Hotel Class
Official Description (provided by the hotel)
The Westin New York Grand Central hotel is located in the heart of midtown Manhattan. Our hotel is ideal for both leisure and business travelers as it is ideally located near Grand Central Terminal. ... more   less 
Number of rooms
774

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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