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The Westin New York Grand Central

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212 East 42nd Street, Between 2nd Ave and 3rd Ave, New York City, NY 10017
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The Westin New York Grand Central
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1,803 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Orlando, Florida
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I stay here every September for 2 or 3 days for work. The rooms are clean but small and sometimes you have to wait a long time for the elevator. With that said it is a quick walk to Bryant Park The staff are helpful at reception Food downstairs in good Maids service is great, always really friendly Would recommend... More 

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New York City, New York
1 review
4 of 5 stars Reviewed 2 days ago NEW

I stayed at Westin Grand Central for a week and it was a nice stay. Location is super good and the staffs are very friendly too. Especially, I have met Pei who I believe is the best hotel front desk staff I have ever seen in the city. She is very helpful and patient, trying her best to solve our... More 

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Melbourne, Australia
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

This hotel was very serviceable whilst nothing to write hoem about. We had a deluxe king room which was small. Despite there being two of us in the room - only one robe? Westin - great bed and great 24hour gym. Centrally located. No amenities for girls

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Baltimore, Maryland
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

This stay was not what I expect from Westin. My son, who is platinum, treated myself and his daughter for the night, and arranged for early check-in. We arrived at 12, and they told us we had been upgraded to a suite, but couldn't get in for hours. I said we would be happy with a regular room because we... More 

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Zhejiang, China
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

I stayed 9night in this cozy hotel which with the best location in the town.In my room could see the empire state building. So amazing! And the receptionist of front desk "Pei" is the best stuff I've ever met.She is so friendly and helpful, answer me a lot of questions with patient. The service was outstanding.Best choice in NYC!

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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW via mobile

Business trip in May 2015. Rooms were very nice, hotel staff friendly, food and service was very good. Location was also very convenient and with good facilities close by. Would certainly recommend staying here

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miami
Level Contributor
33 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I was reluctant to book at this hotel because of the proximity to Grand Central, but the price was excellent and I could use my SPG points. I was expecting run down because of the reviews. We were pleasantly surprised. Registration initially came off as brusque and was asking questions about how many times I visit NYC. However, he gave... More 

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Naples, Florida
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We (me ,my wife and 2 year old) usually stay at the Langham when in NYC and decided to give this a try as it was closer to our appointment scheduled the next day. The service was outstanding, the staff was efficient and friendly ,the concierges were dead on right for restaurant recommendations and they upgraded us upon arrival.

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Saint Louis, Missouri
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

As an SPG member, I used cash and points for my stay and was thoroughly pleased with my stay and room. Excellent front desk service, great location, very comfortable bed with adult-sized pillows, nice room amenities. Fast elevators. Reasonable walk from Grand Central. No complaints.

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

On business for 4 days in New York. Very disappointed in the Westin Grand Central. Very nice people to "cover up" rooms that are not clean. Musty and musky smelling bathrooms. With a sold out hotel, they offered to clean it again, which didn't work the first time I complained. They refused to move me until the next night. Unacceptable!... More 

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