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The Westin New York Grand Central

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212 East 42nd Street, Between 2nd Ave and 3rd Ave, New York City, NY 10017
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The Westin New York Grand Central
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1,797 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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miami
Level Contributor
33 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed yesterday NEW

I was reluctant to book at this hotel because of the proximity to Grand Central, but the price was excellent and I could use my SPG points. I was expecting run down because of the reviews. We were pleasantly surprised. Registration initially came off as brusque and was asking questions about how many times I visit NYC. However, he gave... More 

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Naples, Florida
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed yesterday NEW

We (me ,my wife and 2 year old) usually stay at the Langham when in NYC and decided to give this a try as it was closer to our appointment scheduled the next day. The service was outstanding, the staff was efficient and friendly ,the concierges were dead on right for restaurant recommendations and they upgraded us upon arrival.

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Saint Louis, Missouri
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

As an SPG member, I used cash and points for my stay and was thoroughly pleased with my stay and room. Excellent front desk service, great location, very comfortable bed with adult-sized pillows, nice room amenities. Fast elevators. Reasonable walk from Grand Central. No complaints.

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1 review
1 of 5 stars Reviewed 4 days ago NEW

On business for 4 days in New York. Very disappointed in the Westin Grand Central. Very nice people to "cover up" rooms that are not clean. Musty and musky smelling bathrooms. With a sold out hotel, they offered to clean it again, which didn't work the first time I complained. They refused to move me until the next night. Unacceptable!... More 

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Utica, New York
Level Contributor
61 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed at the Westin Grand Central for 2 nights while in town on business. The location couldn't be better with plenty of great restaurants and attractions within quick walking distance. The staff at check in were very friendly and efficient. Within a minute we were on our way to our room. Every staff member I met during the stay was... More 

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La Jolla, California
Level Contributor
21 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

Sleek, efficient, ideally situated if you need to be multi-directional with fine restaurant and fitness workout room. Acquired via blind purchase on Hotwire making this stay with two kids even more rewarding.

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1 review
1 of 5 stars Reviewed 5 days ago NEW via mobile

I planned a trip for 5 families and decided that the Westin Grand Central would be the ideal hotel, being a loyal Westin traveler. Upon arrival at 9 pm, one family in our group found their room was only partially cleaned. The bathroom was clean, but the bed was used and there was trash on the bed. So, we went... More 

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Melbourne, Australia
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 5 days ago NEW

Excellent location and easy walking to transport. Guest room on the 38th floor was very comfortable with nice view of the Empire State Bldg.Guest services were adequate & staff very attentive and friendly especially Alex at the front desk. A great way to end our month away and will most definitely re-book this hotel on my return to NYC. As... More 

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Boston, Massachusetts
1 review
4 of 5 stars Reviewed 5 days ago NEW

Once I checked in late Sunday afternoon, I met Pei at the reception. She is so nice and caring. She gave me a very welcome and thorough introduction of the facilities! As she found that I visit SPG properties often, she was keen to know how to further improve my SPG experiences!

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Manchester, United Kingdom
Level Contributor
39 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stayed here for 4 nights pre christmas shopping trip, rooms were really good we were in a corner room on the high floor. Check in was ok, there was a really friendly chap at the door who helped us with our luggage and assisted us free of charge to get a refrigerator in our room as we were travelling with... More 

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This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
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