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The Westin New York Grand Central

4.0 of 5 212 East 42nd Street, Between 2nd Ave and 3rd Ave, New York City, NY 10017
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The Westin New York Grand Central
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The Westin New York Grand Central
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1,429 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Pittsburgh, Pennsylvania
Senior Contributor
36 reviews 36 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

it took 1/2 hr to check in. Why ? System needs revamped. Hotel had 75M remodel. Too modern . Nothing works. TV did not work. Telephone did not work. Exposed wires in the mini bar. Pc was sitting on dresser. Sink would not go down. Shower was luke warm. Pc of glass found on floor. Towels were dirty. Key fab... More

Was this review helpful? Yes
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Pittsburgh_PaJohn, Thank you for taking the time to review our hotel. Please accept my sincerest apologies for the issues you experienced during your stay at our hotel. I would be happy to investigate further into the lost and found items. Please feel free to reach out to me at bhumika.bharucha@westin.com. I look forward to hearing from you. Sincerely, Bhumika... More

Bangalore, India
Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

After reading many reviews I was a little apprehensive about staying here. But my gut kept saying book here and no where else. Glad I listened to my gut. The place is fabulous Service is great. Check in was smooth and pleasant. And Mr Smalls at the check in was a warm large hearted person. I am currently staying here... More

Was this review helpful? Yes 1
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Manoj J, Thank you for taking the time out to review our hotel. As we strive to achieve excellence in customer service, it is wonderful to receive such encouraging comments from our valued guests, and I will be sure to share your comments with our staff. I also very delighted to hear that Mr. Smalls was able to provide... More

Los Angeles, California
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Everyone knows that New York City is the city that never sleeps but where do you go when YOU want to have a comfortable sleep but also be in the center of it all? I booked this hotel on a short notice 2 years ago and have been back 5 times since. To me, this is the ONLY hotel in... More

Was this review helpful? Yes 2
Bhumika B, Executive Assitant at The Westin New York Grand Central, responded to this review

Hello Eli A, Thank you for taking the time out to review our hotel. I am very pleased to hear that this hotel meets your travel needs from location to the attention from our associates. It is always great to hear that this hotel with you the sense of being home. Thank you again for your feedback and your loyalty.... More

Oslo
Top Contributor
98 reviews 98 reviews
38 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed 1 week ago

Visited the Westin in New York twice last month. Good location close to Grand Central and the Metlife building. The rooms are rather average with traditional New York style both in bathroom and bed comfort. Good sound isolation and accessories in the room. The reception staff was unfortunately not very impressive either of the visits (as for most New York... More

Was this review helpful? Yes 1
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed here in December 2013 for my birthday. Where can I start! Arriving at the hotel, it looked breathtaking and very expensive from the outside. Walked in and was greeted by a very friendly hotel member. She gave us the key and off we were. We stayed in a room on the 33rd floor. The room itself was fantastic.... More

Was this review helpful? Yes 2
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Rebbeca B, Thank you for taking the time out to review out hotel. I am delighted to hear that you had a wonderful time at our property and were able to enjoy all the amenities our hotel has to offer. As we strive to achieve excellence in customer service, it is wonderful to receive such encouraging comments from our... More

Boca Raton, Florida
Top Contributor
144 reviews 144 reviews
59 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

moved here after 2 nights at the Sheraton Times Square and liked this hotel more. The rooms are definitely larger and more modern decor. No club floor here and there was one at the Sheraton but since a glass of wine at the club was over $18 I didn't miss it. As a platinum you get continental breakfast included which... More

Was this review helpful? Yes 1
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Hisfriend, Thank you for taking the time to review our hotel. I am very pleased to hear that you had a wonderful stay at this property. It is always wonderful to hear such great things about our property and guest enjoying the amenities that are offered. Thank you again for taking the time to give us your feedback and... More

2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Good location and nice and clean rooms! We requested early check in and we understand it's based in availability. We got to the hotel very early at 8 am and we didn't expect to get a room at that time as that's quite early. Doris, the receptionist at the spg desk, said the hotel is completely sold out and she'll... More

Was this review helpful? Yes 3
London, ON
Contributor
15 reviews 15 reviews
5 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Good location. Off the beaten trail somewhat, but still in a good area. Close to Grand Central Station and Bryant Park, the United Nations etc. The bathroom was modern and clean. The bed was good. The only issue is the noise from 42nd street. I would stay here again.

Was this review helpful? Yes
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello rileyLondon_ON, Thank you for taking the time out to review our hotel. I am pleased to hear that you had a wonderful time at our property and our location worked well for your needs during your visit to NYC. Please accept my sincerest apologies for the noise from 42nst. Unfortunately, we cannot do much with city mandated construction. Thank... More

1 review
5 of 5 stars Reviewed 2 weeks ago

Excellent hotel and excellent service. I wanted to say thank you to Franz Hartl, who works at the Concierge for his absolutely client oriented service. it is great to travel and find people that helps you to feel at home.

Was this review helpful? Yes
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Lucia M, Thank you for taking the time out to review our hotel. I am pleased to hear that we were able to provide excellent service. I am delighted to hear that Franz was able to assist you with all your concierge needs. Thank you again for taking the time to give us your feedback and loyalty. We look... More

Derry, United Kingdom
Contributor
13 reviews 13 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I had a great stay in this hotel for 5 nights earlier this month. Friendly staff that was always willing to help and it had a lethal location just beside the Grand Central train station. The room service was good, the woman always left my room looking clean no matter how much mess I left. We had a room at... More

Was this review helpful? Yes 1
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Ryan M, Thank you for taking the time out to review our hotel. I am delighted to hear that you have a wonderful time at our property. I am very happy to hear that you were able to enjoy our heavenly bed and the amenities of the hotel. It is also great to hear that our hotel’s location works... More

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Additional Information about The Westin New York Grand Central

Address: 212 East 42nd Street, Between 2nd Ave and 3rd Ave, New York City, NY 10017
Phone Number:
Location: United States > New York > New York City > Manhattan
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Westin New York Grand Central 4*
Number of rooms: 774
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Also Known As:
The New York Helmsley Hotel New York City
The Hotel New York City
New York Helmsley Hotel
Hemsley New York
Helmsley Hotel New York
The New York City Helmsley
Helmsley New York

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