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All 451 New York City hotels

The Westin New York Grand Central

4.0 of 5 Hotel   |   212 East 42nd Street, Between 2nd Ave and 3rd Ave, New York City, NY 10017 (Manhattan)
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78%
Ranked #192 of 451 hotels in New York City
A recent review
5 of 5 stars reviewed yesterday
allan s Thousand Oaks, California
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1,226 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (283)
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English first
Thousand Oaks, California
Contributor
16 reviews 16 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

i am a lifetime spg gold card holder so i carefully review the negative comments because i know what Westin should be, i proactively reached out to Stephanie Hepner who is in the guest services department. the room was great as i would normally expect. i will definitely stay at this property again. and i will always reach out to... More

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Flanders
Senior Contributor
30 reviews 30 reviews
16 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed yesterday NEW

I stay regularly at this hotel for professional reasons. The hotel is well situated, also for discovering the city. The rooms are OK: clean, comfortable bed and well equiped bath room. During my last visit there was an annoying dog at the room next to me. Complaining didn't do much: staff was unable to solve the situation.

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dublin
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed here for a week with the family in June. The room was well equipped, scrupulously clean although a tad on the small side. The hotel staff were excellent and the facilities good for a city break in this price range. I just loved the high speed lifts which meant you were never waiting long to get up or out.... More

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Houston, Texas, United States
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Although we only stayed one night here this hotel was great I would recommend to if you want easy access to most everything in downtown and it doesn't hurt that the room was awesome. The staff was very friendly and helpful with anything we needed, I would definitely stay there again.

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Seattle, Washington
1 review
5 of 5 stars Reviewed 3 days ago NEW

First, shame on me for waiting months to finish my review. I stayed here the last week of Jan and it was BITTER COLD in NYC. I'll give you a quick run down: Location: GREAT Check-in: Smooth, and plenty of staff to assist Overall Staff Experience: Very friendly and pleasant throughout stay Rooms: Really nice and surprisingly roomy, (they were... More

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

For two weeks I peeled through reviews in NYC to find the most affordable hotel in the best area. On a hunch I threw the grumpy reviews out and booked at the Westin Grand Central. Glad I did! Reception line was seem less at 5pm on a Friday. 37th floor for a Gold member! Great view of the city! Amazing... More

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Virginia Beach
Contributor
15 reviews 15 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

It is hard to find a room that sleeps 4 comfortably & affordably in NYC. That said, when we attempted to check in to our reserved room this past Friday with our young children, we were told there were none available. 45 minutes later, after speaking with the manager, who wasn't helpful, we checked into a smelly room with 2... More

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Calgary
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

First stay here. Good location close to UN and Grand Central. Beds were firm and we had good sleeps. Quality of front desk staff ranged from poor to first class. Line-ups to check-in and out were long. Room was clean. Cost of Sunday breakfast in the restaurant was much too high!! The road noise was too much. Yes I know... More

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New York City, New York
Top Contributor
56 reviews 56 reviews
50 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 1 week ago

Nice staff and rooms were renovated and a good size. Gym had a nice amount of treadmills. Elevators were a bit slow but overall good option for the area. No real lobby and sort of boring area. Would definitely go back.

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Dubai, United Arab Emirates
Senior Contributor
28 reviews 28 reviews
20 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 1 week ago

I was quite dissapointed by this hotel and i do 70-80 nights/year with Starwood. The location is good and close to shopping etc but once you do check-in you will understand why this Westin rates low. Long queue at check-in, one staff available. For the 3 days i was there i kept on seeing long queues for check-in. My platinum... More

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Additional Information about The Westin New York Grand Central

Address: 212 East 42nd Street, Between 2nd Ave and 3rd Ave, New York City, NY 10017
Phone Number:
Location: United States > New York > New York City > Manhattan
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Westin New York Grand Central 4*
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Also Known As:
The New York Helmsley Hotel New York City
The Hotel New York City
New York Helmsley Hotel
Hemsley New York
Helmsley Hotel New York
The New York City Helmsley
Helmsley New York

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#111 Luxury Hotel in New York City #143 Romantic Hotel in New York City #149 Business Hotel in New York City #190 Family Hotel in New York City
Hotel Class
Official Description (provided by the hotel)
The Westin New York Grand Central hotel is located in the heart of midtown Manhattan. Our hotel is ideal for both leisure and business travelers as it is ideally located near Grand Central Terminal. ... more   less 
Number of rooms
774

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