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The Westin New York Grand Central

4.0 of 5 212 East 42nd Street, Between 2nd Ave and 3rd Ave, New York City, NY 10017
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#207 of 453 Hotels in New York City
1,353 Reviews 4 of 5 stars
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1,353 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Portland, Oregon
Top Contributor
52 reviews 52 reviews
7 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The Hotel check in person noticed we had a 17 month old baby in tow and offered us a better room, on a higher floor. It is true NYC never sleeps and neither do their police. Sirens all night! We moved from the 9th to the 35th floor. Our view between two buildings, was the glowing Empire State Building. Just... More

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Singapore
Senior Contributor
34 reviews 34 reviews
26 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This hotel is within walking distance to most key sightseeing places in mid town Manhattan. The rooms are of reasonable size, don't forget - this is NYC. Furnishings, WIFI etc. are in good condition and work well. I was not impressed with the restaurant LCL on the main floor. However, for a quick fix you can find coffee, sandwich and... More

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Munich, Germany
Senior Contributor
34 reviews 34 reviews
18 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I stayed in the hotel for business, but would also stay for my vacation when in NY. The location is great, very close to the Central Station (as the name suggests...) and very well-connected to the rest of the city with a closeby subway. Service in the hotel is excellent - I came to the reception because I had lost... More

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Alexandria, Virginia
Top Contributor
92 reviews 92 reviews
12 hotel reviews
47 helpful votes 47 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

The first front desk associate did not greet me but did say that while my room was not ready, she would happily provide an upgrade to a better room that was immediately available. Of course she failed to mention that the upgrade was $75, discovered when she asked me what credit card I'd like to use. When I asked a... More

Was this review helpful? Yes 2
Johannesburg, South Africa
Contributor
19 reviews 19 reviews
15 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Great location, especially for the UN, and well appointed rooms are complemented by efficient if hardly friendly service. Perhaps this is too much to expect of a big city, but one might for the price. And if you get room facing the street, take ear plugs.

Was this review helpful? Yes 1
Los Angeles, California
Top Contributor
86 reviews 86 reviews
6 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 1 week ago

I've stayed at many Westins and I will say that there is nothing special about this one. Overall, it was a typical hotel stay. I'm not even sure if that was a Heavenly Bed in the room... It certainly was not a Heavenly Shower in the bathroom.... I didn't have any specific issues, but it just wasn't the "Westin experience"... More

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Melissa B, Guest Relations Manager at The Westin New York Grand Central, responded to this review

Hi Maya-- Thank you for your continuing loyalty to Westin hotels. We are sorry to hear that your stay with us didn't meet your expectations. All of our guestrooms are furnished with Westin's signature Heavenly Bed. Our bathrooms are currently in the process of being upgraded so that all of them have the Heavenly Shower as well. We hope to... More

Chester, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

Just got back from 4 night stay in New York- booked this hotel through British Airways holidays. Multiple irksome problems; 1) Bag was delayed arriving from Newark- one bag got there the other didn't!. Following day repeatedly asked different concierges on four occasions throughout the first 36 hours and was told had not arrived- had to go out and buy... More

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Melissa B, Guest Relations Manager at The Westin New York Grand Central, responded to this review

Hi Adio10-- Thank you for taking the time to share your feedback. We would like to express our sincere apologies for the service issues that occurred during your time with us. As a hotel, we strive to ensure a rejuvenating stay for all of our guests, and we regret this was not your experience. We would welcome the opportunity to... More

Springfield, VA
Top Contributor
123 reviews 123 reviews
52 hotel reviews
102 helpful votes 102 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed here for two nights for a conference that was held in the hotel. Check-in was good. I was early and expected to be told that a room wasn't available yet (I was prepared to leave my bags with the bellmen while I got lunch and did some sightseeing), but they were able to get me into a room... More

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Melissa B, Guest Relations Manager at The Westin New York Grand Central, responded to this review

Hi Carol-- We are very sorry to hear about your experience of our banquet food. Please know that we are sharing your feedback with our Food & Beverage team, as we are always striving to deliver a memorable, satisfying experience for our guests. All of our bathrooms are currently in the process of being upgraded. Thank you for taking the... More

Los Angeles, CA
Contributor
15 reviews 15 reviews
15 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

I read through a lot of the recent reviews but have to say my stay was quite different from some of the unhappy commenters. I stayed for 6 nights as an SPG Gold member. Check-in was very fast and I was able to get the free wifi as my benefit, plus the agent very generously also gave me a complimentary... More

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London
Senior Contributor
40 reviews 40 reviews
19 hotel reviews
59 helpful votes 59 helpful votes
1 of 5 stars Reviewed 1 week ago

I spent three nights in September. I requested a quiet room which was reserved. However on reaching room I found it was not cleaned properly and when I opened the closet I found clothes hanging and shoes! How could cleaning staff miss this. The front desk moved me to another room and then to a third room! Front staff waived... More

Was this review helpful? Yes 2
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Additional Information about The Westin New York Grand Central

Address: 212 East 42nd Street, Between 2nd Ave and 3rd Ave, New York City, NY 10017
Phone Number:
Location: United States > New York > New York City > Manhattan
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Westin New York Grand Central 4*
Number of rooms: 774
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Also Known As:
The New York Helmsley Hotel New York City
The Hotel New York City
New York Helmsley Hotel
Hemsley New York
Helmsley Hotel New York
The New York City Helmsley
Helmsley New York

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