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All 456 New York City hotels

The Westin New York Grand Central

4.0 of 5 Hotel   |   212 East 42nd Street, Between 2nd Ave and 3rd Ave, New York City, NY 10017 (Manhattan)
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Ranked #212 of 456 Hotels in New York City
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5 of 5 stars reviewed yesterday
Takarehi Mill Creek, Washington
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1,395 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Mill Creek, Washington
Top Contributor
178 reviews 178 reviews
24 hotel reviews
140 helpful votes 140 helpful votes
5 of 5 stars Reviewed yesterday NEW

We had a two night stay with a group we were traveling with and I can't say enough about the expedited check-in that was arranged in the ballroom. We basically walked in the door and within 2 minutes had our room keys. The front staff were very helpful. The room we had was on the 35th floor with a peek... More

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Lemoyne, Pennsylvania
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Checked in after 4pm on a Saturday, the valets & bellhops are fantastic! However, the front desk was busy & understaffed so we waited for quite some time without even being acknowledged. After check in, our wonderful bellhop, Hector Isaza, helped us to our room with the luggage, showed us around the room, and gave us several helpful tips about... More

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Luxembourg
Top Contributor
109 reviews 109 reviews
51 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

This is my second stay, this time for three nights, and I rate them highly for consistency i.e. same likes (rooms, comfort, location) and dislikes (restaurant service and prices). And once again absurdly expensive at USD 500 plus per night. Probably I picked a busy time, same as previously. I cracked the breakfast problem though - two doors down there... More

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Reviewer
5 reviews 5 reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 5 days ago NEW via mobile

I arrived at the hotel at 10 am in the morning. Of course I was told I could not check in early, that we are "always sold out" and that they would text me when my room was ready. Did anyone text me? Never. When I arrived back at the hotel at around 5, I had to wait in a... More

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Bridge of Weir, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My wife and I had a 5 night stay here to celebrate her 50th birthday. We received an upgrade compliments of the hotel to a spacious room on the 40th floor with amazing views of the city. Our maid Jana looked after us each morning always ensuring the room was spotless while providing extra coffee cups, creamer, towels etc. and... More

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Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Champers64, I am so pleased to hear that you had a wonderful experience with your stay at our property. As we strive for excellence in customer service it is wonderful to hear such great things from our guests. I especially thankful for the special for our associates, Jana, Ghil and Molly; I will be sure to forward you great... More

Essex, United Kingdom
Contributor
11 reviews 11 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

Nice rooms, staff and room service was even to a good standard as well actually. Good location next to Grand Central Station, and short walk from 5th Avenue and other hot spots for the shops. Reasonably priced nice hotel.

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New Albany, Ohio, United States
Contributor
18 reviews 18 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

Top rate hotel. Great location. Staff is wonderful. Rooms are spacious & clean. Nice view from our room. Want to go back, but price has increased since we were there 3 weeks ago. Only problem we had was coffee maker was plugged in to the switched outlet and wouldn't work - until we went to leave the room and flipped... More

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Toronto, Canada
Contributor
12 reviews 12 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is within walking distance to Grand Central Station and close to some shopping. The rooms are a good size and the beds are comfortable. The main challenge we always have when finding a hotel in NYC is to find one that that is close to transit/subway line, close to an interesting neighbourhood/attractions, and not be over $300/night. This... More

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Glendora, California
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We stayed in a corner suite on the 28th floor - with a king bed with a sleeper sofa, which was great for 3 people. We had a nice view! The room was fairly large, but we could hear the wind blowing through our windows and street noise. Wi-fi is not included which is a BIG bummer! Nice big shower,... More

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New York City, New York
Senior Contributor
41 reviews 41 reviews
35 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 1 week ago

This is a beautiful hotel in a prime location and with (for NYC) large rooms. It's a pity that so many of the staff have a bad attitude. The bellmen seem to spend all their time standing together in a group and talking to each other while ignoring the guests. The concierge was rude and obnoxious. Otherwise, the facilities are... More

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Additional Information about The Westin New York Grand Central

Address: 212 East 42nd Street, Between 2nd Ave and 3rd Ave, New York City, NY 10017
Phone Number:
Location: United States > New York > New York City > Manhattan
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Westin New York Grand Central 4*
Number of rooms: 774
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Also Known As:
The New York Helmsley Hotel New York City
The Hotel New York City
New York Helmsley Hotel
Hemsley New York
Helmsley Hotel New York
The New York City Helmsley
Helmsley New York

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