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The Westin New York Grand Central

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212 East 42nd Street, Between 2nd Ave and 3rd Ave, New York City, NY 10017
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The Westin New York Grand Central
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The Westin New York Grand Central
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1,635 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hamden, Connecticut, United States
Contributor
15 reviews 15 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

The service was great, they let us check in 3 hours early and upgraded us when we joined there free rewards program. Unbelievable view from the 30th floor of the Chrysler building and a very beautiful and spacious room for a couple. Plus price was under 200 because we got it on priceline.com and this was for a Friday night.... More 

Was this review helpful? Yes 1
San Antonio, Texas
Top Contributor
73 reviews 73 reviews
47 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Although I was on the 27th floor there was tremendous noise overnight. Whether from the street below or alternatively from the elevators it seemed that this hotel has some limitations for a quiet night. Front desk polite but not friendly. Bar is best described as sterile and over priced for food. A pot of coffee in the morning was slow... More 

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Victor, Idaho
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I stayed here first for business and then for pleasure as I brought my two oldest kids out for a NYC visit. Staff: Friendly and helpful. They were happy to take two reservations and make sure I stayed in the same room. Doormen were polite and happy to help you catch a cab. Location: Probably the best part of this... More 

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Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Micheal P, Thank you for taking the time to review our hotel. I am delighted to hear that you had a wonderful time at our property. As we strive to excel in the areas of customer service, it great to hear such comments from our valued guests. I will be sure to share your comments with our staff. Thank... More 

Venice Beach, CA
Senior Contributor
38 reviews 38 reviews
24 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The Westin Grand Central was great. Perfect location to anywhere you needed to get. Easy to get to Grand Central (obviously), the FDR by car and had all you needed in the surrounding areas. The staff was great, room was clean (with a view of ESB) and they had a perfect cafe in the lobby to grab a coffee and... More 

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Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Matt E, Thank you for taking the time out to review our hotel. I am delighted to hear that you had a wonderful stay at our property and that our hotel’s location works perfect for your needs. As we strive to excel in the areas of customer service, it great to hear such comments from our valued guests. I... More 

Arlington, VA
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

My partner and I had a nice time at this Westin. This is the former Helmsley hotel. We stayed on the 36th floor which had a better than average view of the Chrysler building. I think 32 and above are the club floors for Gold and Platinum members. Check in was very easy they have moved to the near field... More 

Was this review helpful? Yes 2
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello HappyDude12345, Thank you for taking the time out to review our hotel. I am pleased to hear that you had a wonderful stay at our property. As we strive to achieve excellence in customer service, it is wonderful to receive such encouraging comments from our valued guests, and I will be sure to share your comments with our staff.... More 

Edgware, Middx
Contributor
15 reviews 15 reviews
7 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Friendly and helpful staff. Nothing was too much trouble. Great room with a fantastic view. Walking distance to all locations. Extremely close to Grand Central Station, Would recommend, The little restaurant just off the reception area - serves great coffee. Empire State Building is a short distance, as are all the attractions - no need for a cab! Two doors... More 

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Bhumika B, Executive Assitant at The Westin New York Grand Central, responded to this review

Hello Anne F, Thank you for taking the time out to review our hotel. I am delighted to hear that you had a wonderful stay at our property and that our hotel’s location works perfect for your needs. As we strive to excel in the areas of customer service, it great to hear such comments from our valued guests. Thank... More 

Glasgow, United Kingdom
Contributor
13 reviews 13 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

From the moment of the warm welcome to the excellent service we had throughout and even the help when checking out, this hotel was fantastic. The rooms are spacious and very clean - the one tip would be to ask for a room as high up as you can in the hotel as 42nd Street is pretty noisy ALL THE... More 

Was this review helpful? Yes 1
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Dougie1976, Thank you for taking the time out to review our hotel. I am pleased to hear that had a wonderful stay at our hotel and were able to enjoy the hotels location. It is wonderful to hearing such encouraging comments from our valued guests. Thank you for your loyalty. We look forward to welcoming soon for refreshing stay... More 

Perth, Australia
Senior Contributor
22 reviews 22 reviews
21 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

This hotel is in a great location for mid town. It is a big, busy hotel, but the rooms are comfortable and big, restaurant was good. Staff were very helpful and friendly.. The corner rooms with views toward the Chrysler building are well worth it!

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Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Hunter S, I am very pleased to hear that you had a wonderful stay at our hotel. It is wonderful to hear such great comment about our staff and hotel from our valued guests. I will be sure to share your comments with our staff. Thank you for your loyalty. We look forward to welcoming soon for refreshing stay... More 

Sandwich, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Lovely hotel, expensive but suspect on a par with other similar hotels. No breakfast or wifi included but feels very upmarket. Just down the road from grand Central which is worth a look as it's beautiful and next to subway. Rooms at the front have a view of the Chrysler building.

Was this review helpful? Yes
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Hilary B, Thank you for taking the time out to review our hotel. I am delighted to hear that you have a wonderful stay at our hotel and our hotel’s location worked perfect of you stay in NYC. Thank you for your loyalty. We look forward to welcoming soon for refreshing stay and providing you with the consistent service... More 

Delafield, Wisconsin
Top Contributor
54 reviews 54 reviews
31 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 1 week ago

First stay at the Westin Grand Central. Usually I'm cramming my things into the W Midtown so the size of the rooms as the Westin was a very nice surprise! Great location just a block and a half from Grand Central. I especially love the Starwood / Uber points program for SPG members. It surprised me that this Westin doesn't... More 

Was this review helpful? Yes
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello SeaLoves, Thank you for taking the time out to review out hotel. I am delighted to hear that you had a wonderful say with us. I am sorry to hear that you missed out the green choice points. In response to your comments about Green Choice, please know that even though it is a Starwood Program, individual properties have... More 

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This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
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