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The Westin New York Grand Central

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212 East 42nd Street, Between 2nd Ave and 3rd Ave, New York City, NY 10017
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The Westin New York Grand Central
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The Westin New York Grand Central
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1,721 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (402)
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1 review
4 of 5 stars Reviewed yesterday NEW

I absolutely loved the location of this hotel because of its close proximity to key areas that we wanted to visit--Times Square, the New York Public Library, Grand Central Terminal, among others. I would also like to commend the front desk employee who entertained me, Lenita. She was very amiable, accommodating, and definitely pleasing to the customer! Friendly staff often... More 

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austin
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

No complaints at all about the room, quality, cleanliness, service, etc. And of course the location is the big draw . Pet peeve about gouging: I don't like when they put a variety of junk snacks and drinks "just open the container and we'll bill you a gazillion dollars for the peanuts and two gazillion for the drink". Also the... More 

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Stuttgart
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 days ago NEW

I wanted something central to the city where I can bring a stroller or carry my 8-month old, and this was perfect. The lobby opens right to the curb. Hey, one less staircase! There was street noise from outside, even if I was on the 38th floor. The AC unit right next to her crib helped, though. The hotel's crib... More 

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Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello missclaud, Thank you for taking the time out to review our hotel. I am delighted to hear that you had a wonderful stay at our property. I am pleased to hear that you were happy with the service provided. As we strive to achieve excellence in customer service, it is wonderful to receive such encouraging comments from our valued... More 

NJ
Senior Contributor
35 reviews 35 reviews
19 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My husband and I stayed here for his birthday and we couldn't have been happier. Kenneth at front end didn't disappoint. He is courteous and professional and made sure we were happy. Thanks Kenneth-you were so gracious! Great location and service, clean and super convenient. Will return for MY birthday!

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Bhumika B, Executive Assistnt at The Westin New York Grand Central, responded to this review

Hello travellingpoodle, I am so pleased to hear that you had a wonderful experience with your stay at our property. As we strive for excellence in customer service it is wonderful to hear such great things from our guests. I especially want to thank you for the special mention to our associate Kenneth; I will be sure to forward your... More 

Berkeley, California
Senior Contributor
49 reviews 49 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

My wife & I spent a week at the Westin New York Grand Central. I don't know what it is with Starwood properties lately, but they've been on a roll, and NOT in a good direction. Although we made the reservation more than two months in advance (and asked for a "quiet" room), upon checking in, we were placed in... More 

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

The service at the Westin Grand Central is excellent. The staff is friendly and efficient. I would like to single out Pei at the front desk who went out of her way to help me with a problem dealing with tickets that needed to be printed. She came up with the solution and we were on our way. We had... More 

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Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Howard S, Thank you for taking the time out to review our hotel. As we strive for excellence in customer service it is wonderful to hear such great things from our guests. I especially want to thank you for the special mention to our associate Pei; I will be sure to forward your great comments to our management staff... More 

Paxton, Massachusetts
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 days ago NEW

We had pistachio nut shells on the floor from previous guests & an inhaler of some sort left under the desk. There were pieces of wood/ twigs all over the floor (kept stepping on them) There were also 3 $50 charges on our bill that were unexplained. We were later told they were holds on the mini bar & phone... More 

Was this review helpful? Yes 1
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Jo-Ann G, Thank you for taking the time out to review our hotel. I am sorry to hear that your stay with us was not to your satisfaction. Please feel free to email me at Bhumika.bharucha@westin.com and I would be delighted to look further in your stay with us. I look forward to hearing from you. Sincerely, Bhumika Bharucha... More 

DC
Top Contributor
104 reviews 104 reviews
27 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

First the tips: Be very, very clear with your taxi driver that it’s the Westin Grand Central Station Hotel you want. They often hear Grand Central, but not the Westin or Hotel. It matters where they let you out (you’re about two blocks away at best). Also, if you’re there this summer and want to see a great Frida Kahlo... More 

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Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello SWN, Thank you for taking the time out to review out hotel. It is very pleasing to hear that you had such a wonderful stay at our property and our hotel’s location was convenient for you as well. As we strive to achieve excellence in customer service, it is wonderful to receive such encouraging comments from our valued guests.... More 

1 review
1 of 5 stars Reviewed 3 days ago NEW

Very nice hotel with awesome bed. I requested a quiet floor and I got put on the 35th floor which was very quiet on the South side. No view but didn't care. I just wanted a quiet room. I didn't see anyone else on my floor the whole visit. Heard a few once or twice.

Was this review helpful? Yes
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Kenneth B, Thank you for taking the time out to review our hotel. I am sorry to hear that your stay with us was not to your satisfaction. Please feel free to email me at Bhumika.bharucha@westin.com and I would be delighted to look further in your stay as well as update your Starwood profile to ensure you’re in a... More 

Yerevan, Armenia
1 review
4 of 5 stars Reviewed 3 days ago NEW

Nice hotel located in Manhattan just a 5 minutes away from UN building and 15 minutes away from Time Square. Lot of restaurants are nearby. The service is above average. Nice place to stay both for business trips as well as for family vacations.

Was this review helpful? Yes
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello BeniaminPoghosyan, Thank you for taking the time out to review our hotel. I am delighted to hear that you had a wonderful stay with us and that our location was perfect during you stay. Thank you for your feedback and your loyalty. We look forward to welcoming you soon for another refreshing stay. Sincerely, Bhumika Bharucha Executive Assistant to... More 

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This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
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