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Lowell Hotel

5.0 of 5 28 East 63rd Street, Between Madison and Park Avenues, New York City, NY 10065
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Certificate of Excellence 2014
Lowell Hotel
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Lowell Hotel
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139 reviews from our community

Traveler rating
    108
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    7
    6
    3
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21
49
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33
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Barrington, Illinois
Senior Contributor
45 reviews 45 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

We enjoyed ourselves despite having to wait 45 minutes for our 4pm confirmed reservation. The staff was most apologetic and noted that "certain guests were dawdling." The service was very good and we enjoyed the array of finger sandwiches, cookies and caviar. The room is quite small and cozy but there is no view. We will return again. Note, as... More 

Was this review helpful? Yes
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We recently held our wedding reception at The Lowell and what a pleasure it was to do so. Eric Dupaix and the team were simply marvellous both in helping to prepare for our special day and on the day itself, we really couldn't have asked for more. We booked the Lowell suite with terrace for 2 nights where we also... More 

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West Vancouver, Canada
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed November 13, 2014

We were travelling with my husbands parents and had both reserved a deluxe 1 bedroom suite and for the weekend we reserved a Lowell twin room for our girls who attend NYU to join us. The travel agent spoke with the hotel and for this room they guaranteed that it would be connecting to our room in effect making it... More 

Was this review helpful? Yes 4
Sarah B, Guest Relations Manager at Lowell Hotel, responded to this review

Dear Linda M, We would like to take this opportunity to express our sincerest apologies for the experience you encountered upon your arrival to The Lowell. We fully understand your frustration for not having your desired accommodations. At the time we felt the Two Bedroom Suite would be most comfortable for you as you were travelling with family and the... More 

London, United Kingdom
Top Contributor
53 reviews 53 reviews
21 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed November 4, 2014

Booked the Deluxe Junior Suite through Leading Hotels of the World site. It has photos of a four poster bed and a 2 seater sofa and a small balcony window. (did not get that). Although the seating area was only 1 arm chair, and I did not get the balcony window that I thought I would get for $1400+ per... More 

Was this review helpful? Yes 1
Sarah B, Guest Relations Manager at Lowell Hotel, responded to this review

Dear rocket4rocket, Thank you very much for sharing your positive impressions of The Lowell in wonderful detail. We strive to ensure each guest has a truly exceptional and unique stay with us from the moment of arrival to their departure. We are pleased to learn your enjoyed our well-appointed suites, our select mini bar items, and our delicious breakfast items.... More 

Vancouver, Canada
Top Contributor
94 reviews 94 reviews
34 hotel reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed November 3, 2014

We recently spent three nights at the Lowell. Great location between Madison and Park in mid-town Manhattan with easy access to Central Park. Service was outstanding, from the moment we arrived to the moment we checked out. A cosy and intimate feeling exudes the hotel. The room we had was quiet and well appointed. The toilet area was quite small... More 

Was this review helpful? Yes
Sarah B, Guest Relations Manager at Lowell Hotel, responded to this review

Dear A_regular_traveler57, Thank you so very much for sharing your outstanding review with the Trip advisor community. We are thrilled that you enjoyed your stay with us and experienced our lovely afternoon tea service (one of my favourite things!) and breakfast in our Pembroke Room. Your comments have been shared with our entire Lowell family who are so pleased to... More 

Memphis, Tennessee
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed October 28, 2014

The Lowell feels like home...if your home means luxurious bedding, spotless and courteous housekeeping, beautiful accommodations, and a knowledgeable and gracious staff to assist you with any and all issues. The lobby is beautiful and cozy, a welcome retreat from a busy day in New York City. The hotel is quiet and peaceful, and rooms are perfectly decorated with understated... More 

Was this review helpful? Yes
Sarah B, General Manager at Lowell Hotel, responded to this review

Dear katemallory, We are so grateful for your fabulous review of The Lowell and for recognizing us on the world stage as a part of Leading Hotels. We are so pleased that you enjoyed all elements of your stay with us. All of our team members consistently provide exceptional service so our guests experience that home-away-from home feeling. Your review... More 

Cayman Islands
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 25, 2014

This is a very understated hotel which will make you feel like you live in an upmarket apartment block in the city. VBCJJ's review is spot on. I always enjoy my stays here when in NYC but it is not for you if you enjoy lively hotels or the glitz and glam of the NYC grand dame hotels. This is... More 

Was this review helpful? Yes
Sarah B, Guest Relations Manager at Lowell Hotel, responded to this review

Dear lovesafari222, Thank you so very much for your invaluable feedback from your most recent stay with us. Our goal is to provide the highest quality of service for our guests and your remarks help us reach that goal. We have firmly addressed this isolated incident regarding the service provided in the Restaurant with our Director of Operations and Chef... More 

Beverly Hills, California
Senior Contributor
21 reviews 21 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 14, 2014

The Lowell is an Elegant Hotel that is discreet and private. It is a Classic Hotel that is for those that prefer not being exposed to any Fashionable Trends in its design and clientele... It is like coming home to your NY Pied a Terre. Nothing at the Lowell is complicated but just straightforward. The welcoming is personal and expedient,... More 

Was this review helpful? Yes
Sarah B, Guest Relations Manager at Lowell Hotel, responded to this review

Dear VBCJJ, Thank you so very much for sharing your wonderful comments with team at The Lowell and the Trip Advisor community. We couldn’t be more pleased that you enjoyed your stay with us and found your NY Pied a Terra. Our entire team is so grateful that their warm, friendly service was recognized by you and shared. Please do... More 

Scottsdale
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 14, 2014

Recently stayed and was pleasantly surprised. Love the boutique nature of the hotel, staff was helpful/friendly, rooms nicely appointmented/spacious and location is perfect. Will definitely return when I come back to NYC. This will be my first choice.

Was this review helpful? Yes
Sarah B, Guest Relations Manager at Lowell Hotel, responded to this review

Dear EJJScottsdale, We are so pleased to learn of your recent stay with us and that you enjoyed the comforts of your room and our friendly staff in the Upper East Side. The entire Lowell team continuously strives to provide exceptional service and we grateful for your recognition. We look forward to welcoming you back again soon. Warmest regards, Sarah More 

Abu Dhabi, United Arab Emirates
Senior Contributor
29 reviews 29 reviews
26 hotel reviews
76 helpful votes 76 helpful votes
3 of 5 stars Reviewed October 6, 2014 via mobile

I had a very nice first impression of this hotel, the ambience felt classy and intimate and the staff were very friendly and welcoming. My room seemed fine but I always carefully check the cleanliness of the bed in any hotel I stay and here my bed failed that test miserably, when I swiped my finger next to the mattress... More 

Was this review helpful? Yes 1
Sarah B, Guest Relations Manager at Lowell Hotel, responded to this review

Dear romejune2005, Thank you so very much for your invaluable feedback from your most recent stay with us. Our goal is to provide the highest quality of service for our guests and your remarks help us reach that goal. Please accept our sincerest apologies for the unfortunate service failures you experienced during your recent stay with us. We deeply regret... More 

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Additional Information about Lowell Hotel

Address: 28 East 63rd Street, Between Madison and Park Avenues, New York City, NY 10065
Phone Number:
Location: United States > New York > New York City > Manhattan , Upper East Side
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Lowell Hotel 5*
Number of rooms: 65
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Also Known As:
Lowell Hotel New York City
Lowell New York City
Hotel Style:
#53 Business Hotel in New York City
#70 Luxury Hotel in New York City
#107 Romantic Hotel in New York City

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