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Lowell Hotel

Certificate of Excellence
28 East 63rd Street, Between Madison and Park Avenues, New York City, NY 10065
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167 Reviews from our TripAdvisor Community

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Traveler rating
    130
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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San Francisco, CA
Level Contributor
81 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

I had heard great things about the Lowell and we were seeking a charming boutique hotel on the Upper East Side. Unfortunately our experience was extremely disappointing and we will not be back. It is a small hotel with a charming lobby. My room, however, was old, tired and desperately in need of an upgrade. The light colored rug was... More 

Was this review helpful? Yes 1
Los Angeles, California
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I usually prefer more modern hotels, but I wound up LOVING the Lowell. I stayed here for 4 days on business, and it's now one of my favorite places to stay in Manhattan. THE ROOMS: Very classic - wooden beds and end tables with furnishings that almost have an upscale country vibe ... but it's tasteful, beautiful, and the gives... More 

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Heiko K, General Manager at Lowell Hotel, responded to this review

Dear Kyla B., Thank you for your lovely review of The Lowell. I am delighted to know that we ended up becoming one of your favorite hotels in New York, considering how many you have to choose from here! It was so kind of you to describe some of the highlights you found here, so that other visitors may see... More 

Sydney, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

The Lowell is a home away from home boutique hotel.Well situated between Park and Madison between Upper East and Midtown,yet in a quiet residential tree lined street. The staff are warm and friendly and clearly enjoy excelling at their job. The concierge John is knowledgeable,professional and an excellent source of information. Breakfast is excellent,although somewhat expensive but the service and... More 

Was this review helpful? Yes 1
Heiko K, General Manager at Lowell Hotel, responded to this review

Dear Gman18. Thank you for staying with us when you were in New York and for recommending us to fellow travelers. My team loves what they do and strive to provide all of our guests with whatever they need to make their stay with us as comfortable and relaxing as possible. And it is very rewarding when we hear feedback... More 

Italy
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago

Afternoon tea in the Pembrooke Room at the Lowell Hotel is absolutely wonderful. The Pembrooke is tucked away on the 2nd floor and if you do not know about it, you would not find this lovely place. The room is beautifully set up for quiet conversation. Tea is served between 3 and 6pm and reservations are needed. You will not... More 

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Heiko K, General Manager at Lowell Hotel, responded to this review

Dear 3Uniti, Thank you very much for sharing your experience of afternoon tea in our historic Pembroke Room. This room has the flavors and ambiance of New York traditions. Afternoon tea at The Lowell has been a favorite "ritual" not only for guests but for many local New Yorkers over the last decades, and I delighted to hear that you... More 

Houston, Texas
Level Contributor
38 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The Lowell is a fabulous intimate hotel. Our king room faced the interior but did not mind as we did not spend a lot of time in the room. The king bedded room was furnished comfortably. Coffee bar, large closet and large bath in NYC standards. The bath had separate tub and shower and a double sink. The concierge was... More 

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Heiko K, General Manager at Lowell Hotel, responded to this review

Dear Emmy6_12, I am very happy to hear that you enjoyed the intimacy of The Lowell as well as its proximity to the museums and shopping which are located close by. Many thanks for sharing your experience with other travelers and for mentioning our concierge's ability to secure reservations in the finest restaurants around the city. We are also looking... More 

Washington DC, District of Columbia
Level Contributor
49 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed 5 weeks ago

The Lowell experience begins on the sidewalk where friendly and professional doormen greet you and welcome you inside to the front desk. The lobby is small and well appointed with plenty of seating, refreshments. The staff here will take the time to get to know your name, so if you are moving at the pace of a New Yorker, prepare... More 

Was this review helpful? Yes 1
Heiko K, General Manager at Lowell Hotel, responded to this review

Dear FourDay Traveler, Thank you for your very kind feedback. We are delighted that you enjoyed so many various aspects of The Lowell Hotel during your stay. We aim to be an oasis of calm in the hustle and bustle which is New York. Like the rest of the team, the employees in the Pembroke room also do everything they... More 

Boston, Massachusetts
Level Contributor
82 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed June 19, 2015

If you are looking for a boutique hotel in NYC try the Lowell. This hotel is well located on the posh Upper East Side. It is a member of the Leading Hotels of the World, which is not an easy thing to get! Location, Location, Location! If you aren’t necessarily in love the hustle and bustle of city life, but... More 

Was this review helpful? Yes 1
Heiko K, General Manager at Lowell Hotel, responded to this review

Dear Richard, It was great meeting you when you were at The Lowell. I am delighted that you enjoyed your stay and thank you so much for taking the time to share your impressions of our hotel with other travelers in such detail. I have heard that that even the owner of the original Cheers in Boston knows your name!... More 

Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed June 6, 2015

This was my second stay at the hotel and I got to experience a different season in the neighborhood but also a different room type! I stayed in a Junior Suite designed by Michael Smith. I cannot emphasise enough how amazing the staff, service and quality of my stay was. The Lowell along with it's stunning location knows how to... More 

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Heiko K, General Manager at Lowell Hotel, responded to this review

Dear Saira Rashid, Thank you so very much for your glowing review about your recent stay. My team and I thoroughly enjoyed reading it, as it confirms us in our daily efforts striving to make any and all of our guests feel truly appreciated and do anything possible to make their stay special and tailor it specific to their needs.... More 

New York City, New York
Level Contributor
38 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed May 29, 2015

I checked into this hotel when my apartment was not available. My short stay was absolutely enchanting. The friendly staff, the delightful room service and cleanliness of my room was exquisite. I have stayed in many hotels on the upper east side,and highly recommend this boutique hotel for you're stay. Wonderful and fantastic location.

Was this review helpful? Yes
Heiko K, General Manager at Lowell Hotel, responded to this review

Dear Alexa S., We are so happy to hear that you enjoyed your stay with us and the facilities and services of the hotel. Many thanks for sharing your experience and we look forward to having you back with us again soon. Kind regards, Heiko Kuenstle General Manager More 

Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed May 14, 2015

The Lowell is the hotel of choice for the in the know traveler. I have stayed at this hotel many times and it never fails to disappoint. You are always welcomed as a family member returning home. The rooms and suites are an oasis after a long business day in NY. A true NY gem.

Was this review helpful? Yes
Heiko K, General Manager at Lowell Hotel, responded to this review

Dear tvltheworld 28, Thank-you for your lovely words. It makes us very happy to know we have lived up to your expectations on your visits with us. The way you feel about being "welcomed as a family member" is exactly how we strive to make all of our guests feel. We are proud to be your "oasis" after a day... More 

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Staying in Upper East Side

Neighborhood Profile
Upper East Side
Combining quiet residential neighborhoods that have easy access to Central Park with world-famous cultural institutions, the Upper East Side is one of the most livable places in the city. Along beautiful Fifth Avenue, you’ll find Museum Mile, which houses many of the nation's most famous attractions in a single stretch, like The Metropolitan Museum of Art and the Guggenheim Museum. Walk a few blocks into the neighborhood, and you’ll come to Park Avenue, the poshest address in the city, lined with grand apartment buildings as far as the eye can see. Even if you can’t afford the luxury goods along Madison Avenue, it’s still a great spot to window shop an afternoon away.
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