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Lowell Hotel

Certificate of Excellence
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28 East 63rd Street, Between Madison and Park Avenues, New York City, NY 10065
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163 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Washington DC, District of Columbia
Level Contributor
49 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed 1 week ago

The Lowell experience begins on the sidewalk where friendly and professional doormen greet you and welcome you inside to the front desk. The lobby is small and well appointed with plenty of seating, refreshments. The staff here will take the time to get to know your name, so if you are moving at the pace of a New Yorker, prepare... More 

Was this review helpful? Yes
Heiko K, General Manager at Lowell Hotel, responded to this review

Dear FourDay Traveler, Thank you for your very kind feedback. We are delighted that you enjoyed so many various aspects of The Lowell Hotel during your stay. We aim to be an oasis of calm in the hustle and bustle which is New York. Like the rest of the team, the employees in the Pembroke room also do everything they... More 

Boston, Massachusetts
Level Contributor
75 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed 2 weeks ago

If you are looking for a boutique hotel in NYC try the Lowell. This hotel is well located on the posh Upper East Side. It is a member of the Leading Hotels of the World, which is not an easy thing to get! Location, Location, Location! If you aren’t necessarily in love the hustle and bustle of city life, but... More 

Was this review helpful? Yes
Heiko K, General Manager at Lowell Hotel, responded to this review

Dear Richard, It was great meeting you when you were at The Lowell. I am delighted that you enjoyed your stay and thank you so much for taking the time to share your impressions of our hotel with other travelers in such detail. I have heard that that even the owner of the original Cheers in Boston knows your name!... More 

Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This was my second stay at the hotel and I got to experience a different season in the neighborhood but also a different room type! I stayed in a Junior Suite designed by Michael Smith. I cannot emphasise enough how amazing the staff, service and quality of my stay was. The Lowell along with it's stunning location knows how to... More 

Was this review helpful? Yes
Heiko K, General Manager at Lowell Hotel, responded to this review

Dear Saira Rashid, Thank you so very much for your glowing review about your recent stay. My team and I thoroughly enjoyed reading it, as it confirms us in our daily efforts striving to make any and all of our guests feel truly appreciated and do anything possible to make their stay special and tailor it specific to their needs.... More 

New York City, New York
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed May 29, 2015

I checked into this hotel when my apartment was not available. My short stay was absolutely enchanting. The friendly staff, the delightful room service and cleanliness of my room was exquisite. I have stayed in many hotels on the upper east side,and highly recommend this boutique hotel for you're stay. Wonderful and fantastic location.

Was this review helpful? Yes
Heiko K, General Manager at Lowell Hotel, responded to this review

Dear Alexa S., We are so happy to hear that you enjoyed your stay with us and the facilities and services of the hotel. Many thanks for sharing your experience and we look forward to having you back with us again soon. Kind regards, Heiko Kuenstle General Manager More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed May 14, 2015

The Lowell is the hotel of choice for the in the know traveler. I have stayed at this hotel many times and it never fails to disappoint. You are always welcomed as a family member returning home. The rooms and suites are an oasis after a long business day in NY. A true NY gem.

Was this review helpful? Yes
Heiko K, General Manager at Lowell Hotel, responded to this review

Dear tvltheworld 28, Thank-you for your lovely words. It makes us very happy to know we have lived up to your expectations on your visits with us. The way you feel about being "welcomed as a family member" is exactly how we strive to make all of our guests feel. We are proud to be your "oasis" after a day... More 

Dalton, Massachusetts
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 3, 2015

this was my second time visiting The Lowell hotel , The staff is very welcoming from the moment you walk in the door your greeted by name , front desk staff is always so welcoming and interested to ensure that you are well versed in the area , Jesus the bell man knew me by name everytime i saw him... More 

Was this review helpful? Yes
Heiko K, General Manager at Lowell Hotel, responded to this review

Dear Mark B., Thank-you very much for your kind review. We are very happy that you enjoyed your two stays here at the Lowell. The staff strives to give all of our guests the level of service and attention which you experienced. I look forward to welcoming you back soon. Kind regards, Heiko K. General Manager More 

Barcelona, Spain
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed March 31, 2015

I have stayed for my 3rd time and I think they deserve a very positive feedback. From the arrival, (doorman), to the departure, all the staff is absolutely amazing. Rooms are very comfortable, bathroom spacious, nice amenities from a very nice GM who I had the pleasure of meeting to say Than You!

Was this review helpful? Yes 1
Heiko K, General Manager at Lowell Hotel, responded to this review

Dear Igdyom, Thank you very much for taking the time to review The Lowell and for sharing with others your positive impressions of our hotel. I also very much appreciate and enjoyed meeting you. We look forward to welcoming you back hopefully very soon. Kind regards, Heiko Kuenstle General Manager More 

Toronto, ON
Level Contributor
74 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed March 31, 2015

It's expensive (but hey, this is Manhattan) but still offers good value for anyone looking for luxury combined with charm and personal service in the heart of the upper east side. It feels smaller than it is - and in this case that's a very good thing. The feel is intimate, and that makes you feel at home from the... More 

Was this review helpful? Yes
Heiko K, General Manager at Lowell Hotel, responded to this review

Dear StilltheOldie, We are delighted to hear about how pleased you were with having discovered The Lowell and our unique characteristics, including our location, etc. We hope to welcome you back to The Lowell very soon. Kind regards, Heiko Kuenstle General Manager More 

Mexico City, Mexico
Level Contributor
94 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
5 of 5 stars Reviewed March 27, 2015

This amazing hotel never disappoints me. If staying on the upper east side, this is the only place I will stay. From the moment you are greeted exiting the taxi, you are treated warmly and graciously. I highly recommend staying no where else in this part of NYC.

Was this review helpful? Yes
Heiko K, General Manager at Lowell Hotel, responded to this review

Dear Ashton B., We strive to make all of our guests feel as you do about your stays here. Thank you for returning to The Lowell and we look forward to your next visit. Kind regards, Heiko Kuenstle General Manager More 

Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed March 21, 2015

Stayed here for a week while on business in NY and really enjoyed it. Lovely small, intimate boutique hotel in a great location and very convenient for all the main stores. The staff were very attentive and the team serving breakfast were lovely. All in all a very comfortable stay. Would recommend to anyone looking for a quiet, cosy hotel.

Was this review helpful? Yes 1
Heiko K, General Manager at Lowell Hotel, responded to this review

Dear Bettydarling1, Thank you for taking the time to share your positive impressions about your stay at The Lowell. Our employees are proud to do everything possible for our guests to make their stay a pleasant one, including remembering personal preferences, etc. We hope you will come back and join us again soon! Kind regards, Heiko Kuenstle, General Manager More 

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Staying in Upper East Side

Neighborhood Profile
Upper East Side
Combining quiet residential neighborhoods that have easy access to Central Park with world-famous cultural institutions, the Upper East Side is one of the most livable places in the city. Along beautiful Fifth Avenue, you’ll find Museum Mile, which houses many of the nation's most famous attractions in a single stretch, like The Metropolitan Museum of Art and the Guggenheim Museum. Walk a few blocks into the neighborhood, and you’ll come to Park Avenue, the poshest address in the city, lined with grand apartment buildings as far as the eye can see. Even if you can’t afford the luxury goods along Madison Avenue, it’s still a great spot to window shop an afternoon away.
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