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All 447 New York City hotels

Lowell Hotel

5.0 of 5 Hotel   |   28 East 63rd Street, Between Madison and Park Avenues, New York City, NY 10065 (Manhattan)
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Lowell Hotel
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Ranked #124 of 447 hotels in New York City
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 1 week ago
laurensd1111 Los Angeles, California
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116 people have reviewed this hotel

Traveler rating
    88
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
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English first
Los Angeles, California
Contributor
14 reviews 14 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed at the lovely Lowell hotel last year and meant to write this review: as I was hurriedly packing my bags to run to the airport one of my bags split open (never learned how to pack properly) - I went to the front desk the the 2 reception women were so sweet and accommodating - they kept the... More

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Amelia Island, FL
Senior Contributor
34 reviews 34 reviews
11 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great location in the city, but felt peaceful and quiet after hours of walking in the hubbub of NYC. Upon our arrival, we were delighted to find a delicious afternoon tea available (we ate all of it!). It felt like we were in London. Rooms were a good size and very well maintained. The management was helpful. We would stay... More

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Houston, Texas
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 15, 2014

This small hotel is tucked into a neighborhood just around the corner from nearly everything in NYC ~ fabulous location. The rooms are spacious, clean and well appointed. Staff is courteous and helpful. Can't wait to visit again.

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Saint Louis, Missouri
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 12, 2014

Just stayed for a long week-end. The décor and service were beyond belief. The bathroom was about the size of my 1st apartment. The location was in one of the best (maybe the best) neighborhoods in the world-the whole world. Words cannot express how remarkable this place is. One pays a hefty price for all this, but it is worth... More

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Miami Beach, Florida
Contributor
12 reviews 12 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed March 3, 2014

I booked two nights for my girlfriend's 30th birthday, as I was looking for something very special and exceptional. The hotel staff have an arrogant attitude which makes you feel anything but. I do need to add that the head of concierge and front door man were the exceptions. We had a junior deluxe suite in an empty hotel, which... More

Was this review helpful? Yes 3
Sarah B, Guest Relations Manager at Lowell Hotel, responded to this review

Dear ukinmiami, Thank you for taking the time to share your impressions of your recent stay with us at The Lowell. We understand that your weekend was a special one and we are so disappointed to read that we failed your expectations. At the Lowell we take pride in providing personalized service and having the opportunity to recognize one’s special... More

Boston, Massachusetts
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed February 6, 2014

I was really excited for this place when my fiance and I went. Sadly it was very disappointing. Although the tea set up was pretty, the champagne was not good, the sandwich bread was a bit stale, almost all of the petit fours you can tell were not fresh. The best part of the place were the macaroons and they... More

Was this review helpful? Yes 4
Sarah B, Guest Relations Manager at Lowell Hotel, responded to this review

Dear Cynthia G, Thank you so very much for your invaluable feedback from your most recent Afternoon Tea experience in our Pembroke Room. We appreciate your comments so we may address the areas that need improvement. I am writing on behalf of our Chef de Cuisine who is aware of your comments along with our entire Food and Beverage Team.... More

Kuala Lumpur, Malaysia
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed December 6, 2013

This hotel is good if you are above 50 years old . it feels a bit old. The location is great though. It's located near the designer stores on Madison Ave. Hermes and Chopard are just around the corner. It's near enough to walk to the famous tourist spots but far enough to be isolated and private, which is a... More

Was this review helpful? Yes 4
Sarah B, Guest Relations Manager at Lowell Hotel, responded to this review

Dear Pseo84, We have had the opportunity to personally contact you to sincerely apologize for the service failures you experienced during your stay. Our goal is to provide the highest quality of service for our guests and your remarks help us reach that goal. Both our General Manager and Guest Relations Manager have had the opportunity to personally contact you... More

San Mateo
Top Contributor
76 reviews 76 reviews
73 hotel reviews
290 helpful votes 290 helpful votes
5 of 5 stars Reviewed November 30, 2013

I stayed 4 nights in a newly remodeled room at the Lowell in November, 2013. I have stayed regularly at this hotel for years, but this was my first stay since renovations have been completed, bringing the hotel into the 21st century. The room resulted from a major effort. Walls had been moved and the corner room was fresh, clean... More

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Alexandra F, Guest Relations Manager at Lowell Hotel, responded to this review

Dear Tipster2000, We are delighted to hear of your experience. Thank you for sharing. We are very pleased that you enjoy our new white bathrooms as much as we do. On your next visit you will have to request one of those suites again. We are very excited to unveil our new restaurant concept in the year 2014. We look... More

Mexico City, Mexico
Top Contributor
81 reviews 81 reviews
71 hotel reviews
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed November 28, 2013

I am a repeat guest, as the overall experience is the best. I enjoy the location, as it is a true retreat from the chaos that you experience in the city. You are able to walk in, stop, relax, take a calm breath. The service could be a little better, as I've seen it decrease from the past. The TV... More

Was this review helpful? Yes 1
Alexandra F, Guest Relations Manager at Lowell Hotel, responded to this review

Dear Ashton B, Thank you very much for your feedback from your recent stay. We are very lucky to enjoy such a prime location in the Upper East Side neighborhood. We strive to provide a calm, serene oasis feeling and are pleased you enjoy that atmosphere. We are currently addressing the bathroom TV and service with our Service Provider so... More

Wilmington, Delaware
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 28, 2013

We are frequent visitors to NYC and know the city well, but were unfamiliar with the Lowell. The hotel has a tiny lobby. Their main restaurant was closed due to renovation, so we can not comment on it. The views from our room were not great; there was a courtyard surrounded by apartment buildings. You could see into the apartments.... More

Was this review helpful? Yes
Alexandra F, Guest Relations Manager at Lowell Hotel, responded to this review

Dear George C Thank you for sharing your experience with us. We are delighted you discovered The Lowell and the beautiful suites with gorgeous bathrooms hidden inside. Yes, our Post House restaurant is closed for refurbishment. We will be unveiling this exciting new restaurant concept and lounge in the year 2014. We have shared your positive comments with our Food... More

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Additional Information about Lowell Hotel

Also Known As:
Lowell Hotel New York City
Lowell New York City
Address: 28 East 63rd Street, Between Madison and Park Avenues, New York City, NY 10065
Location: United States > New York > New York City > Manhattan , Upper East Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#80 Luxury Hotel in New York City
#172 Romantic Hotel in New York City
#189 Business Hotel in New York City
#229 Family Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Lowell Hotel 5*
Official Description (provided by the hotel):
Located on a quiet, tree-lined street off Madison Avenue, The Lowell is in the heart of New York's most exclusive and fashionable Upper East Side. With only 49 individually decorated suites and 23 deluxe rooms, the hotel lavishes its guests with truly personalized service and great attention to detail. Among the many thoughtful touches are complimentary beverages upon arrival, Voss water at turndown and a selection of Bulgari amenities. Most suites have wood-burning fireplace, some have a terrace, and almost all have a fully equipped kitchen.The Pembroke Rooms serves afternoon tea and Sunday brunch. Along this Upper East Side location is a delight for our guests,with elegant boutiques, Fine bistros and restaurants, Central Park and Museum Mile's richness for the eye and spirit. ... more   less 
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