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Lowell Hotel

5.0 of 5 28 East 63rd Street, Between Madison and Park Avenues, New York City, NY 10065
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Certificate of Excellence 2014
Lowell Hotel
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Lowell Hotel
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144 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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New York City, New York
Contributor
12 reviews 12 reviews
10 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 2 weeks ago

After staying at the St. Regis and Peninsula on our visits to NYC, we tried The Lowell several years ago and never looked back. This was our fourth stay and it was flawless. The hotel is elegant, quiet and understated, situated on a lovely street about a block from Central Park. We reserved two rooms, one for my husband and... More 

Was this review helpful? Yes
Sarah B, Guest Relations Manager at Lowell Hotel, responded to this review

Dear g0t0ne, Thank you so much for sharing, once again, your wonderful experience with us here at The Lowell! We are thrilled that you enjoyed your stay with us and had a fabulous time in NYC. Our Lowell family members were eager to assist in recording the game and are delighted that you enjoyed your accommodations, breakfast service, and location... More 

Miami Lakes, Florida
Top Contributor
67 reviews 67 reviews
9 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 2 weeks ago

If you're a lover of high tea this is the place to go. The "tea room" is small and cozy, with approximately twelve well spaced tables. The tables are well appointed with crisp white linen, crystal stemware and silver flatware., and of course flowers. Lovely Chinese vases are placed around the room, the draperies are silk and the seating is... More 

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Sarah B, Guest Relations Manager at Lowell Hotel, responded to this review

Dear Virginia1997, Thank you so much for sharing your wonderful family experience with us in the Pembroke Room at The Lowell. Our Food and Beverage team is so pleased that you all enjoyed an individualized service but were equally delighted. The Pembroke Room is an Upper East Side jewel for tea and is enjoyed by guests and New Yorkers alike.... More 

Contributor
13 reviews 13 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I had a wonderful stay at the Lowell Hotel. An experience I won't forget. Starting from reception and leading up to the room, the service was impeccable and the hotel also offers a welcome drink in which case I ordered a coffee. The rooms are spacious, extremely comfortable andyou also get a coffee making facility which not all hotels offer... More 

Was this review helpful? Yes
Sarah B, Guest Relations Manager at Lowell Hotel, responded to this review

Dear SairaRasheed, We are elated to read your review of your most recent experience with us here at The Lowell. We always want to ensure that our guests have the most pleasant and comfortable experience and our Lowell family members were delighted to learn that from arrival to departure, their service did not go unnoticed. Our in room amenities, including... More 

Barrington, Illinois
Senior Contributor
48 reviews 48 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed December 18, 2014

We enjoyed ourselves despite having to wait 45 minutes for our 4pm confirmed reservation. The staff was most apologetic and noted that "certain guests were dawdling." The service was very good and we enjoyed the array of finger sandwiches, cookies and caviar. The room is quite small and cozy but there is no view. We will return again. Note, as... More 

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Sarah B, Guest Relations Manager at Lowell Hotel, responded to this review

Dear Michael M, Thank you very much for sharing your recent experience in our Pembroke Room. We are pleased to learn that you enjoyed the tea service along with our offerings. We do hope we have the pleasure of welcoming you back again in the near future. Best wishes for the New Year, Sarah Bolton More 

Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 17, 2014

We recently held our wedding reception at The Lowell and what a pleasure it was to do so. Eric Dupaix and the team were simply marvellous both in helping to prepare for our special day and on the day itself, we really couldn't have asked for more. We booked the Lowell suite with terrace for 2 nights where we also... More 

Was this review helpful? Yes 1
Sarah B, Guest Relations Manager at Lowell Hotel, responded to this review

Dear codsallgirl73, We can’t be delighted enough by your wonderful review. Thank you so much for taking the time to share you experience from the beginning planning to the carrying out of your special day. Your remarks have been shared with our entire team and they are thrilled they could be a part of it! Eric and Alexandra are so... More 

West Vancouver, Canada
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed November 13, 2014

We were travelling with my husbands parents and had both reserved a deluxe 1 bedroom suite and for the weekend we reserved a Lowell twin room for our girls who attend NYU to join us. The travel agent spoke with the hotel and for this room they guaranteed that it would be connecting to our room in effect making it... More 

Was this review helpful? Yes 6
Sarah B, Guest Relations Manager at Lowell Hotel, responded to this review

Dear Linda M, We would like to take this opportunity to express our sincerest apologies for the experience you encountered upon your arrival to The Lowell. We fully understand your frustration for not having your desired accommodations. At the time we felt the Two Bedroom Suite would be most comfortable for you as you were travelling with family and the... More 

London, United Kingdom
Top Contributor
53 reviews 53 reviews
21 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed November 4, 2014

Booked the Deluxe Junior Suite through Leading Hotels of the World site. It has photos of a four poster bed and a 2 seater sofa and a small balcony window. (did not get that). Although the seating area was only 1 arm chair, and I did not get the balcony window that I thought I would get for $1400+ per... More 

Was this review helpful? Yes 2
Sarah B, Guest Relations Manager at Lowell Hotel, responded to this review

Dear rocket4rocket, Thank you very much for sharing your positive impressions of The Lowell in wonderful detail. We strive to ensure each guest has a truly exceptional and unique stay with us from the moment of arrival to their departure. We are pleased to learn your enjoyed our well-appointed suites, our select mini bar items, and our delicious breakfast items.... More 

Vancouver, Canada
Top Contributor
110 reviews 110 reviews
37 hotel reviews
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed November 3, 2014

We recently spent three nights at the Lowell. Great location between Madison and Park in mid-town Manhattan with easy access to Central Park. Service was outstanding, from the moment we arrived to the moment we checked out. A cosy and intimate feeling exudes the hotel. The room we had was quiet and well appointed. The toilet area was quite small... More 

Was this review helpful? Yes
Sarah B, Guest Relations Manager at Lowell Hotel, responded to this review

Dear A_regular_traveler57, Thank you so very much for sharing your outstanding review with the Trip advisor community. We are thrilled that you enjoyed your stay with us and experienced our lovely afternoon tea service (one of my favourite things!) and breakfast in our Pembroke Room. Your comments have been shared with our entire Lowell family who are so pleased to... More 

Memphis, Tennessee
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed October 28, 2014

The Lowell feels like home...if your home means luxurious bedding, spotless and courteous housekeeping, beautiful accommodations, and a knowledgeable and gracious staff to assist you with any and all issues. The lobby is beautiful and cozy, a welcome retreat from a busy day in New York City. The hotel is quiet and peaceful, and rooms are perfectly decorated with understated... More 

Was this review helpful? Yes
Sarah B, General Manager at Lowell Hotel, responded to this review

Dear katemallory, We are so grateful for your fabulous review of The Lowell and for recognizing us on the world stage as a part of Leading Hotels. We are so pleased that you enjoyed all elements of your stay with us. All of our team members consistently provide exceptional service so our guests experience that home-away-from home feeling. Your review... More 

Cayman Islands
Contributor
17 reviews 17 reviews
16 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 25, 2014

This is a very understated hotel which will make you feel like you live in an upmarket apartment block in the city. VBCJJ's review is spot on. I always enjoy my stays here when in NYC but it is not for you if you enjoy lively hotels or the glitz and glam of the NYC grand dame hotels. This is... More 

Was this review helpful? Yes
Sarah B, Guest Relations Manager at Lowell Hotel, responded to this review

Dear lovesafari222, Thank you so very much for your invaluable feedback from your most recent stay with us. Our goal is to provide the highest quality of service for our guests and your remarks help us reach that goal. We have firmly addressed this isolated incident regarding the service provided in the Restaurant with our Director of Operations and Chef... More 

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Additional Information about Lowell Hotel

Address: 28 East 63rd Street, Between Madison and Park Avenues, New York City, NY 10065
Phone Number:
Location: United States > New York > New York City > Manhattan , Upper East Side
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Lowell Hotel 5*
Number of rooms: 65
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Also Known As:
Lowell Hotel New York City
Lowell New York City
Hotel Style:
#59 Business Hotel in New York City
#64 Luxury Hotel in New York City
#109 Romantic Hotel in New York City
#236 Family Hotel in New York City

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