What can you say about this beautiful hotel. Great service. Great location. Prettiest view in winter. Haven't stayed in summer so can't say anything about the summer view! The people were just so lovely and accommodating. I couldn't say enough good things about this place. Also, hands down the best hot chocolate through room service that I have ever had.... more

Our location couldn't have been better--it was our first tourist trip to New York--we normally go to eat and drink and visit friends but this time took my 11 year old nephew and saw every tourist attraction there was and this was a convenient safe location amidst much finer more expensive hotels- we had connecting rooms- one room was great... more

After reading some of the reviews on here before my trip I was nervous, but I was wrong to be. The Helmsley is old style glamour! I can see why some people would descibe the rooms as dated but I saw them as authentic and thought they were fantastic. We paid extra for the park view and it was well... more

We booked the king size park view room. Much larger than I'd expected and although the decor was a little "twee" for English tastes, there was everything in the room to make things comfortable - mini-fridge, lots of wardrobe space, robes and slippers etc. I am so glad we booked the park view room because the views were AMAZING. Large... more

Short and Sweet: How do I rate the people who work there? A+++ The staff was absolutely kind and engaging. From check-in to security to room service to maid service, to the phone operator. The people who work there made it very evident they cared very much that we enjoyed our stay. How do I rate the physical plant? "D"... more

I´m a travel agent and unfortunately the impression that I had during my stay (apartment 3416 from March 25th to 31th) did not correspond to the standards we are used to, in what concerns to the high pattern of the service found in the hotels we usually use. I was not able to get to know the superior cathegories of... more

My wife and I stayed at the Helmsley Park Lane the nights of March 17 & 18, 2009. We paid $189 per night + $15 IT fee per night. So the real rate was $204 per night, plus taxes of $30.43 per night. This was for a "city view" room on the 23rd floor. This is an older hotel with... more

Although this may have been a nice hotel at one time, it's in desperate need of a face lift. The rooms (we had two) were old and dirty with pealing wallpaper and stains on the carpet. There was mold in both bathrooms and the tubs didn't drain. When we complained, the staff was indifferent and told us there were no... more

Was in New York for the first time last week with my sister and 13-year-old niece. I thoroughly enjoyed our stay at the Helmsley. The location absolutely cannot be beat for the price. We were central to everything we wanted to do, and felt very safe in this area. Our room was clean and well-maintained. We had a park view... more