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Park Lane Hotel

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36 Central Park South, 59th Street Between 5th Ave & 6th Ave, New York City, NY 10019-1600 (Formerly The Helmsley Park Lane)
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1 room 1 guest
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Park Lane Hotel
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3,736 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Melbourne, Australia
Level Contributor
2 reviews
4 of 5 stars Reviewed yesterday NEW

Me and my husband stayed here for 4 nights during our visit to New York. The hotel is amazing, rooms are comfortable. We had booked a room with city view(thinking that we would see all the skyscrapers), unfortunately the views were not great. We were unhappy and we reported it to the manager. (Can't remember his name). We requested a... More 

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Overland Park, Kansas
1 review
5 of 5 stars Reviewed 2 days ago NEW

We stayed at The Park Lane Hotel 8/25-8/29This was our first trip to New York and my wifes bucket list trip. At check in we were offered a upgrade in room accomaditions if we wanted an upper floor room. We readily accepted and were blown away by the scenery. It was a City view but awe inspiring. The hotel staff... More 

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Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW via mobile

My husband took me to New York for my birthday and we stayed at park lane we reserved a Queen City veiw upon arrival they had upgraded me to a king park veiw well worth the money the veiw was breath taking and very spacious. The staff was very pleasant and customer service was top notch. We frequent New York... More 

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Kent, UK
Level Contributor
42 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We booked this for 2 nights for 4 of us so had 2 rooms. Decided not to pay extra for the park view as we wouldn't be in the room much, so had a view of the back of the buildings next door and were only on 10th floor so best to keep the blinds closed for privacy. That is... More 

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Maine
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

If you can find a better view in NYC for a better price for a place to stay, I couldn't find it. When we walked into the room and the valet opened the curtain, the view took my breath away. For us, it was a one time treat after dropping our daughter off at college 7 hours from home. I... More 

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PLGuestServices, Guest Relations Manager at Park Lane Hotel, responded to this review

petoola, It is a pleasure to read such a great review. Knowing that we were able to accommodate you during a rough day truly is a representation of what we are all about. Best, Jenelle Almanzar More 

Level Contributor
38 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I travel to NY frequently for work, and elected to stay here for a recent work trip because my normal hotel was sold out. I wish I could give this hotel a 3.5 rating. The staff, the location, and the clean room wet fantastic- but the outdated hallways and bathrooms, as well as the general musty smell was a bit... More 

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PLGuestServices, Guest Relations Manager at Park Lane Hotel, responded to this review

Calijcab23, We are happy to hear that you will reconsider us despite the few issues you experienced. When you are ready to return to NYC, please feel free to contact me directly, jalmanzar@parklanenewyork.com, as I will personally ensure this 3 star rating becomes a 5! Best, Jenelle Almanzar More 

Leavenworth
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I just returned from 4 nights in NYC. We had a room facing Central Park, which was gorgeous. The bed/pillows/bedding was extremely comfortable. The room was very spacious and had a small fridge. The hotel had a 'free' reception every evening with wine, beer, and finger food. I say 'free' because each room pays a required extra fee that covers... More 

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PLGuestServices, Guest Relations Manager at Park Lane Hotel, responded to this review

Angie_R, Thank you for sharing your feedback with us. We are happy to hear you had an enjoyable stay at the Park Lane and look forward to welcoming you back in the future! Best, Jenelle Almanzar More 

Baabda
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This is my 6th stay at the ParkLane and as usual it was terrific, the Room is great with two queen beds, amazing location at Central Park. However since my last stay the hotel has changed owners and while this has positively impacted the room's quality ( new tv, improvement made in the bathrooms and AC) you could feel the... More 

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Gina A, Guest Relations Manager at Park Lane Hotel, responded to this review

Dear Souhail K, Thank you for being a legacy guest of the Park Lane! We're happy that you have enjoyed the hotel under its new ownership and management. We are working, every day, to improve our services and use feedback from our valued guests, such as yourself, to train our team in the way of excellent service. We hope that... More 

Olomouc, Czech Republic
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 5 days ago NEW

2nd visit. Love this hotel, not just the location over looking Central Park, but also the high standard of service and accommodation. This year, you pay a facility fee for a hospitality reception from 5pm to 7pm, the reception is informal and provides guests with nice start to the evening or a welcome break after a busy day in NY.... More 

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Gina A, Guest Relations Manager at Park Lane Hotel, responded to this review

Dear PringleGD, Thank you for your positive review. We are elated that you have enjoyed your stay with us so far and look forward to your return in a few days. Best, Gina Antoine More 

New York City, New York
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

The Park Lane Hotel is a jewel of a hotel, located directly opposite the famed Central Park. Staying there several times , the hotel offers spacious rooms, some with magnificent views of Central Park and skyline city views. My wife and I both just celebrated a very special birthday there. We had an amazing Park Room View . The room... More 

Was this review helpful? Yes
Gina A, Guest Relations Manager at Park Lane Hotel, responded to this review

Dear Edward K, Thank you for choosing the Park Lane hotel. We are so happy to have been a part of your Birthday celebrations. Avi and Jenelle are great assets to the hotel and they are wonderful at going above and beyond for our guests, it was their pleasure to be a part of your experience. Thank you for recommending... More 

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Staying in Midtown

Neighborhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
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