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Park Lane Hotel

4.0 of 5 36 Central Park South, 59th Street Between 5th Ave & 6th Ave, New York City, NY 10019-1600 (Formerly The Helmsley Park Lane)
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2,983 reviews from our community

Traveler rating
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695
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Fairfax County, Virginia
1 review
5 of 5 stars NEW

I stayed at Park Lane from Sunday to Monday, and this is the first time and the most enjoyable experince. Too many good thing to say, but the most good thing is everyone works there are always very friendly and have big smile........

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Centerville, Massachusetts
Top Contributor
195 reviews 195 reviews
14 hotel reviews
79 helpful votes 79 helpful votes
2 of 5 stars Reviewed yesterday NEW via mobile

The location was good for a business meeting and the price was too good, which should have been the first clue. The bathroom was filthy. And the omelet ordered for breakfast (room service) was wrong. Too many options in NYC to make this mistake twice.

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Bay Area, CA
Senior Contributor
26 reviews 26 reviews
16 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Decided to stay here based on TripAdvisor reviews, and the terrible quality and service collapse of the NY Hilton nearby, which was where I usually went. What a perfect property! Spotless rooms and public areas, friendly staff, killer Park views from the higher floors. Rooms large, fresh, and well furnished, Food is crazy expensive but completely in line with other... More 

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Amsterdam, The Netherlands
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This hotel is situated next to Central Park, a few metres from Fifth Avenue / Museum mile, and is very close to Broadway, Carnegie Hall, and major shopping. The metro brings you easily elsewhere on Manhattan and surrounding places. The rooms are spacious, and the views on Central Park are just stunning. I hope to come here again!

Was this review helpful? Yes 1
Philadelphia, Pennsylvania
1 review
3 of 5 stars Reviewed 3 days ago NEW

This is a nice hotel, across the street from the park and just steps from a secret subway entrance -- great in winter. Staff is great. But. No coffee makers in rooms. Staff has heard the complaints so many times they don't even have the energy to defend it. Get room service, they say, tentaively -- a total of $18... More 

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Lawrenceville, Georgia
Reviewer
4 reviews 4 reviews
3 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Spent 4 nights at the Park Lane while in NY in February. They upgraded me to a CityView room which was about the size of a suburban hotel room, which is to say larger than most midpriced NYC rooms. Well appointed, comfy bed and pillows. Had some trouble with the WiFi. Hotel staff was very helpful locating items delivered to... More 

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Atlanta, Georgia
Contributor
15 reviews 15 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Just spent a few days on business in NYC at the Park Lane on Central Park South. Great location for midtown business and the view overlooking south Central Park is really nice. Lots of good restaurants within a few blocks. Hotel staff were nice [a foreign dignitary was there, also, and secret service covered the hotel and the entire block]... More 

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Stockholm, Sweden
Contributor
15 reviews 15 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Thank you all crew on Park Lane hotel for making our stay the best. We were here in a small group from Sweden because of the NHL hockey games. We wanted to stay in a nice hotel in a nice area. It couldn´t be better ! From the moment we stepped into the door until the day we left in... More 

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Lancaster, Pennsylvania
2 reviews
2 of 5 stars Reviewed 4 days ago NEW

This hotel has a lovely location and rooms are large. I was quite unhappy with the front desk however. We checked in early at 11 AM, only one of our three rooms was ready. No mention was made of extra "facility fees". We went out and returned around 5 PM, one room was still not ready. We were told to... More 

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PLGuestServices, Guest Relations Manager at Park Lane Hotel, responded to this review

Dear whitebl00m, Thank you for choosing the Park Lane Hotel for your recent stay in New York City. We are disappointed to learn that we did not have the third of your rooms ready until after 5pm and sincerely apologize for any incovenience this may have caused you and your family. We make every effort to notify our guests of... More 

California
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Spent 4 nights at Park Lane Hotel celebrating my granddaughter's 13th birthday in NY. The location was perfect--right across from Central Park, very close to subway, theaters, museum and shopping. Beautiful room overlooking park. The staff went out of their way to make our visit special. Tim (the doorman) took very good care of us. The front desk gets very... More 

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Additional Information about Park Lane Hotel

Address: 36 Central Park South, 59th Street Between 5th Ave & 6th Ave, New York City, NY 10019-1600 (Formerly The Helmsley Park Lane)
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Park Lane Hotel 4*
Number of rooms: 628
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Also Known As:
The Helmsley Park Lane Hotel New York City
Helmsley Park Hotel
Hotel Style:
#138 Luxury Hotel in New York City
#209 Romantic Hotel in New York City
#212 Family Hotel in New York City
#213 Business Hotel in New York City

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