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All 452 New York City hotels

Park Lane Hotel

4.0 of 5 Hotel   |   36 Central Park South, 59th Street Between 5th Ave & 6th Ave, New York City, NY 10019-1600 (Formerly The Helmsley Park Lane) (Manhattan)
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Ranked #299 of 452 hotels in New York City
A recent review
4 of 5 stars reviewed 2 days ago
Ginny16_12 Ely, England, United Kingdom
  • Reviews (2,180)
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2,180 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (440)
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English first
Ely, England, United Kingdom
3 reviews 3 reviews
4 of 5 stars Reviewed 2 days ago NEW

My daughter and I were very impressed by the location and reassuring efficiency of the hotel - great views over Central Park from our comfortable room, and the city all around us to explore. We came over from the UK for her 21st birthday, as a specially requested treat, and this choice of hotel certainly did not disappoint. I would... More

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Chicago, Illinois
1 review
4 of 5 stars Reviewed 2 days ago NEW

Beautiful location, helpful bellman, very courteous attendant at reception, however our room was not ready at 9:15PM! This was very disappointing and frustrating as we have a young child. We were told the previous guest had 6PM checkout, even though our check in time was for 3PM. I have never in my life heard of this happening before. We were... More

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Washington DC, District of Columbia
Senior Contributor
33 reviews 33 reviews
16 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The Park Lane's location just cannot be beat for families visiting the city. We celebrated our son's 10th birthday in the city and had a memorable weekend. With it's proximity to everything we wanted to visit and the subway, staying elsewhere would have been a different experience. We were able to return to the hotel for short periods to refresh... More

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Babylon, New York
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The hotel is in a beautiful location but at times traffic congested. Although there was a series of unfortunate events the one shining star is Ewelina Karpowicz, the guest relations front office manager. She renewed my faith in human nature and went out of her way to help me. I felt that the almighty dollar wasn't her first concern and... More

Was this review helpful? Yes 2
Lane A, Manager at Park Lane Hotel, responded to this review

Dear Eileen M, The Park Lane Hotel New York greatly appreciates the time reserved to voice your experience and opinions with the T.A community. Ewelina is a strong Front Office Manager, with great passion and skills in the Hospitality Industry. She is renowned as a leader and team member within the Park Lane family. We will be sure to share... More

Senior Contributor
48 reviews 48 reviews
23 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Check in was swift and friendly and the room was ready for our arrival at noon. As requested, we had a view on Central Park, which really made our stay! The room size is excellent, with two queen size beds that were extremely comfortable and inviting! The bathroom was outdated and amenities poor! It was pleasant to have a fluffy... More

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Lane A, Manager at Park Lane Hotel, responded to this review

Dear jacquelinem449, We are ecstatic to learn of your overall positive stay at the Park Lane Hotel New York. We were able to deliver on providing early arrival accommodations and Park view upgrade. A fantastic job to turn the room around early by our Housekeeping team! The Park Room Restaurant does not currently serve gluten free bread, but it is... More

4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Lets start with the good. This hotel is in a great part of the city, across from Central Park, near shopping areas and time square. The location is about all I can say that is positive about this hotel. For starters, the accommodations are ok, but there are far fewer in room amenities that you would expect. No in-room refrigerator,... More

Was this review helpful? Yes 2
Lane A, Manager at Park Lane Hotel, responded to this review

Dear ItstheNaz, Thank you for choosing the Park Lane Hotel New York. In response to the areas outlined in your review, we sincerely apologize for the service inconveniences that hindered a positive experience. The amenities you list of refrigerator, water and ice are available upon request. Our Housekeeping team gladly provides these items via delivery to guest rooms and the... More

Atlanta, Georgia
Top Contributor
98 reviews 98 reviews
28 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

It is the little things that holds this place back. Otherwise, it is an excellent hotel. First the negative. Our taxi brought us in from the airport and pulled up to the front entrance. A bellman was standing about five feet from us as we struggled to get our luggage out and into the hotel. The entire time the bellman... More

Was this review helpful? Yes 1
Lane A, Manager at Park Lane Hotel, responded to this review

Dear sfinestone, The Park Lane Hotel New York values business and return intent. The negatives outlined in your review have been communicated to Hotel Management with the means to improve service. A positive first impression is imperative and a positive guest experience begins immediately upon arrival. Hotel bellmen are our ambassadors and first interaction for guests. It is the first... More

Fort Lauderdale, Florida
3 reviews 3 reviews
3 of 5 stars Reviewed 1 week ago NEW via mobile

Stayed August 21 to 24, 2014. Location amazing South end of Central Park and located next to iconic Plaza Hotel and The Ritz. Also next to Sarabeths great spot for breakfast or lunch. The hotel room was just ok bed is comfortable and towels very big. Bathroom is small, hair dryer did not work and carpet in room was worn... More

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Lane A, Manager at Park Lane Hotel, responded to this review

Dear Tj0821, Thank you for choosing the Park Lane Hotel New York and sharing your experience with us. We appreciate all feedback and certainly utilize areas of concern to implement service improvements. We will be sure to address the hair dryer and carpet in your occupied guest room for repairs. Our hotel location is a great selling point, however it... More

Doha, Qatar
20 reviews 20 reviews
13 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

checked into the hotel in the night. excellent location. pretty puped up about our first visit to NYC. however the hotel was a disappointment. there was no mini bar whatsoever. the toilets are really small and there was a strange smell in the room. The carpets were very very dirty and there were no complimentary water bottles in the room.... More

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Lane A, Manager at Park Lane Hotel, responded to this review

Dear Jaimalik, Thank you valued customer for sharing feedback from your recent visit to the Park Lane Hotel New York. It is unfortunate that you chose to shorten the length of your stay due to disappointment in the hotel facilities and service. It is possible that the hotel was sold out on your arrival date, however the team is trained... More

2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Great views good housekeeping bell stuff no class or manners just money greedy bellman named Elwin talked back to me and walk away without help after asking him for my lagguage we spend 5 days and 2 rooms

Was this review helpful? Yes
Lane A, Manager at Park Lane Hotel, responded to this review

Dear Aggismith, Thank you for choosing the Park Lane Hotel New York. It is upsetting to learn of your negative experience with the Housekeeping and Bellman staff. It is our objective to exhibit five star quality service and empowered staff members that take pride in exceeding guest expectations. You most certainly deserve a higher level of customer service and a... More

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Additional Information about Park Lane Hotel

Address: 36 Central Park South, 59th Street Between 5th Ave & 6th Ave, New York City, NY 10019-1600 (Formerly The Helmsley Park Lane)
Phone Number:
Location: United States > New York > New York City > Manhattan , Midtown
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Park Lane Hotel 4*
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Also Known As:
The Helmsley Park Lane Hotel New York City
Helmsley Park Hotel

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Room/suite (225)
Hotel & grounds (130)
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Amenities (68)
Executive City View Room - Queen Bed (110)
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Hotel & grounds (2)
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Hotel Style
#153 Luxury Hotel in New York City
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Official Description (provided by the hotel)
Park Lane Hotel - A Central Park Hotel, is a luxury 46-story hotel with panoramic views of legendary Central Park and the iconic New York City skyline. Spacious, elegant Guest Rooms and Guest Suites offer picture windows and superb views along with exquisite bath products, fine linens and other amenities. This iconic Hotel sits directly on the edge of beautiful Central Park, offering gracious services to ensure a fulfilling stay. From on-site dining at the renowned Park Room Restaurant to cocktails at Harry's New York Bar & Lounge, the Park Lane Hotel wants to make your visit to New York an enjoyable one. We offer a Fitness Center, Mail Service, Internet Access, and more. Located directly on Central Park, in the Midtown Manhattan Business District, Park Lane Hotel is just steps from Fifth Avenue Shopping, Broadway Theaters, Museum Mile, Carnegie Hall, Radio City Music Hall, Lincoln Center and many other NYC Activities and New York Attractions. ... more   less 
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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