We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 447 New York City hotels

Park Lane Hotel

4.0 of 5 Hotel   |   36 Central Park South, New York City, NY 10019-1600 (Formerly The Helmsley Park Lane) (Manhattan)
Hotel website
Hotel packages
Hotel amenities
Special Price
10% off room rate
Save Saved
You added Park Lane Hotel to your Saves list
Park Lane Hotel
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
Expedia.com Hotels.com Booking.com
and 11 more sites!
70%
Ranked #278 of 447 hotels in New York City
A recent review
3 of 5 stars reviewed 2 days ago
Karen253 London, United Kingdom
Write a Review

1,969 people have reviewed this hotel

Traveler rating
    514
    859
    338
    153
    105
See reviews for
405
810
77
184
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (363)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

This was my second stay at the Park Lane. My previous visit was in 2010 when it was known as The Helmsley. Unfortunately, this return visit has made me think again about returning. Such a shame, as the Park lane has the potential to be a really great hotel. it has the most amazing location and incredibly comfortable beds, pillows... More

Was this review helpful? Yes
London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

Prior to booking this hotel we did a fair amount of research, had I read any honest reviews stating how awful this hotel is, we would never have booked & would have stayed elsewhere. The customer service is simply dreadful, very often our key cards would stop working & we would have to go down to reception to have them... More

Was this review helpful? Yes 1
Lane A, Manager at Park Lane Hotel, responded to this review

Thank you TJ for sharing your review and input on customer service throughout your stay. The Park Lane Hotel New York strives to provide the highest level of service and ultimate guest experience. The hotel prides itself in providing superior customer service, which the property has built a reputation on for many years. It is alarming to learn of the... More

Spokane, Washington
1 review
4 of 5 stars Reviewed 6 days ago NEW

Loved our stay at the Park Lane! The location was ideal!! Across the street from Central Park and next to the Famous Plaza Hotel. We enjoyed amazing park views from our room, definitely worth the extra expense over the nonview room. The hotel was very central for walking as well as subway access right across the street. Also have stayed... More

Was this review helpful? Yes
London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We had an amazing stay at the Park Lane Hotel. I can't speak for other guests but there wasn't anything I would change. We paid to be upgraded to a Queen room which was perfect as we were on the 37th floor which meant our views of central Park and the skyline were incredible. The decor inside the rooms were... More

Was this review helpful? Yes 1
Lane A, Manager at Park Lane Hotel, responded to this review

Thank you for sharing your feedback throughout your recent stay at Park Lane Hotel New York. We are delighted to hear of your pleasant experience and satisfaction of the hotels accommodations. We hope the service and room view made your stay a memorable one. We hope to welcome you back to the Park Lane Hotel New York soon! Warm regards,... More

Top Contributor
80 reviews 80 reviews
27 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Have been staying at the Park Lane for over 25 years along with other 4* and 5* hotels. This recent stay was a disappointment and realized the hotel has changed hands and it's future not so clear, and looking more like a 3* hotel now. Thus, as much as we enjoy its location and great views over the Central Park,... More

Was this review helpful? Yes
Lane A, Manager at Park Lane Hotel, responded to this review

Thank you for the time taken to share your recent guest experience. Park Lane Hotel New York holds our guest concerns to the highest regard and appreciates all feedback to utilize towards improving service. Currently, the property is in the process of upgrading the quality of guest rooms and common spaces. Guest rooms will be equipped with new Samsung 46"... More

Connecticut
Senior Contributor
39 reviews 39 reviews
19 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 1 week ago

Think of Leona Helmsley when she was about 70 years old. Too much pancake make-up, too much eyeshadow, too much lipstick, odd hair dye... It's fitting that the Park Lane is a former Helmsley property, because her DNA shows. The Park Lane may have a new paint job, but otherwise its old and there's no escaping far past its prime.... More

Was this review helpful? Yes 1
Lane A, Manager at Park Lane Hotel, responded to this review

Thank you for choosing the Park Lane Hotel New York. We greatly value your opinion and review from your most recent stay. The Park Lane Hotel New York is a staple NYC hotel, with unmatched views of Central Park and the iconic New York City skyline. As hotel management we strive to preserve the aura and essence of the original... More

Dois Irmaos, RS
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 2 weeks ago

We booked a junior suite with view on the Park. The hotel is old school but clean. The view is wonderfull for the park view rooms. We had a high floor and every morning was a smashing trip to see central park, sunrise and sun down at night. We will keep a wonderfull memory of this stay. We took also... More

Was this review helpful? Yes
Hertford
Contributor
12 reviews 12 reviews
3 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very clean hotel in an amazing position. Staff varied from helpful and courteous to downright rude (but that does seem to be the case for the whole of New York!) Don't ask the concierge to get you a cab - they arranged an unlicensed black cab which ripped my friends off ($25 for a $6 journey), just hail a yellow... More

Was this review helpful? Yes 1
Lancaster, South Carolina
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 2 weeks ago

We stayed at Park Lane Hotel this past weekend for our anniversary weekend. The staff was friendly and the rooms were very clean. The rates were pretty decent considering many hotels surrounding were much more. The location was great, you can walk across the road to Central Park, you can walk to FAO, Time Square if you don't mind walking... More

Was this review helpful? Yes
Lane A, Manager at Park Lane Hotel, responded to this review

Thank you for choosing the Park Lane Hotel New York. We highly value your feedback and utilize to implement improvements in hotel services going forward. Since your review, we have opened a state of the art business center in our lobby. The business center consists of two Mac computers and printers as well as optimal Wi-Fi service throughout the property.... More

Toronto, Canada
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Clean, large room. Comfortable king-size bed. Staff curteous. Rates reasonable compared to other hotels in the area, however, you had to pay extra/day for WiFi/Internet access as well as for safety deposit box. Had a city-view rooms on the 15th floor and had to keep shades down for privacy.

Was this review helpful? Yes 2
Lane A, Manager at Park Lane Hotel, responded to this review

Thank you for choosing the Park Lane Hotel New York. We are ecstatic to hear of your pleasantries experienced throughout your stay. There is a fixed charge per day for Wi-Fi use in guest rooms. Our service is newly installed, state of the art and provides optimal speed for connectivity of multiple devices. All in all we are glad to... More

Been to Park Lane Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Park Lane Hotel

Also Known As:
The Helmsley Park Lane Hotel New York City
The Helmsley Park Lane Hotel
Helmsley Park Lane
Helmsley Park Hotel
Helmsley Park
Address: 36 Central Park South, New York City, NY 10019-1600 (Formerly The Helmsley Park Lane)
Phone Number:
Location: United States > New York > New York City > Manhattan , Midtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#142 Luxury Hotel in New York City
#241 Romantic Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Park Lane Hotel 4*
Official Description (provided by the hotel):
Elegant, midtown tower hotel overlooking Central Park - Convenient to Fifth Avenue shopping and Broadway theaters. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Orbitz, BookIt.com, Cheap Tickets, Priceline, Tingo, TripOnline SA, Otel, Asiatravel.com Holdings, Venere, Agoda and Jetsetter so you can book your Park Lane Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Park Lane Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.