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All 452 New York City hotels

Park Lane Hotel

4.0 of 5 Hotel   |   36 Central Park South, 59th Street Between 5th Ave & 6th Ave, New York City, NY 10019-1600 (Formerly The Helmsley Park Lane) (Manhattan)
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Ranked #302 of 452 hotels in New York City
A recent review
3 of 5 stars reviewed today
Eileen M Babylon, New York
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2,172 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (440)
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English first
Babylon, New York
1 review
3 of 5 stars Reviewed today NEW

The hotel is in a beautiful location but at times traffic congested. Although there was a series of unfortunate events the one shining star is Ewelina Karpowicz, the guest relations front office manager. She renewed my faith in human nature and went out of her way to help me. I felt that the almighty dollar wasn't her first concern and... More

Was this review helpful? Yes 1
Senior Contributor
48 reviews 48 reviews
23 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed yesterday NEW

Check in was swift and friendly and the room was ready for our arrival at noon. As requested, we had a view on Central Park, which really made our stay! The room size is excellent, with two queen size beds that were extremely comfortable and inviting! The bathroom was outdated and amenities poor! It was pleasant to have a fluffy... More

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New York City, New York
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 days ago NEW

Checked in this afternoon. Good news, it IS actually next to Central Park . Bad news so far, TV reception resembles circa 1972 black and white (yes, they've been up to fix once but that took an hour or so: I can make out peoples faces now but iPad is a better picture)Air conditioning on for 3+ hours - outside... More

Was this review helpful? Yes 2
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Lets start with the good. This hotel is in a great part of the city, across from Central Park, near shopping areas and time square. The location is about all I can say that is positive about this hotel. For starters, the accommodations are ok, but there are far fewer in room amenities that you would expect. No in-room refrigerator,... More

Was this review helpful? Yes 2
Atlanta, Georgia
Top Contributor
98 reviews 98 reviews
28 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

It is the little things that holds this place back. Otherwise, it is an excellent hotel. First the negative. Our taxi brought us in from the airport and pulled up to the front entrance. A bellman was standing about five feet from us as we struggled to get our luggage out and into the hotel. The entire time the bellman... More

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Lane A, Manager at Park Lane Hotel, responded to this review

Dear sfinestone, The Park Lane Hotel New York values business and return intent. The negatives outlined in your review have been communicated to Hotel Management with the means to improve service. A positive first impression is imperative and a positive guest experience begins immediately upon arrival. Hotel bellmen are our ambassadors and first interaction for guests. It is the first... More

Fort Lauderdale, Florida
3 reviews 3 reviews
3 of 5 stars Reviewed 3 days ago NEW via mobile

Stayed August 21 to 24, 2014. Location amazing South end of Central Park and located next to iconic Plaza Hotel and The Ritz. Also next to Sarabeths great spot for breakfast or lunch. The hotel room was just ok bed is comfortable and towels very big. Bathroom is small, hair dryer did not work and carpet in room was worn... More

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Doha, Qatar
20 reviews 20 reviews
13 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

checked into the hotel in the night. excellent location. pretty puped up about our first visit to NYC. however the hotel was a disappointment. there was no mini bar whatsoever. the toilets are really small and there was a strange smell in the room. The carpets were very very dirty and there were no complimentary water bottles in the room.... More

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Lane A, Manager at Park Lane Hotel, responded to this review

Dear Jaimalik, Thank you valued customer for sharing feedback from your recent visit to the Park Lane Hotel New York. It is unfortunate that you chose to shorten the length of your stay due to disappointment in the hotel facilities and service. It is possible that the hotel was sold out on your arrival date, however the team is trained... More

2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

Great views good housekeeping bell stuff no class or manners just money greedy bellman named Elwin talked back to me and walk away without help after asking him for my lagguage we spend 5 days and 2 rooms

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Lane A, Manager at Park Lane Hotel, responded to this review

Dear Aggismith, Thank you for choosing the Park Lane Hotel New York. It is upsetting to learn of your negative experience with the Housekeeping and Bellman staff. It is our objective to exhibit five star quality service and empowered staff members that take pride in exceeding guest expectations. You most certainly deserve a higher level of customer service and a... More

19 reviews 19 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

25 floor , amazing View , no restaurant inside for lunch, only breakfast. The hotel is full. Too many traffic inside. The Doorman are very useful. The room is classic, not beautiful but clean. It's a very noisy but we are directly on Central Park and the price was good.

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Lane A, Manager at Park Lane Hotel, responded to this review

Dear heureux-epicurien, The Park Lane Hotel New York team thanks you for your valued business and shared guest feedback. We are pleased to hear that your stay was an overall success and positive experience. The iconic Harry's Bar is a food & beverage outlet on site with extended hours, throughout the day for lunch and dinner. Please join us for... More

Geneva, Switzerland
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

Management is obviously not interested in giving guests a decent experience! I have stayed here on a business trip for 7 days. My average night cost $ 290.-. Twice, my room wasn't made up. The shower leaks, bathtub is dirty, staff at the front desk couldn't care less. Instead of intervening right away, they actually tried to blame me, for... More

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Additional Information about Park Lane Hotel

Address: 36 Central Park South, 59th Street Between 5th Ave & 6th Ave, New York City, NY 10019-1600 (Formerly The Helmsley Park Lane)
Phone Number:
Location: United States > New York > New York City > Manhattan , Midtown
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Park Lane Hotel 4*
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Also Known As:
The Helmsley Park Lane Hotel New York City
Helmsley Park Hotel

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Hotel Style
#155 Luxury Hotel in New York City
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Official Description (provided by the hotel)
Park Lane Hotel - A Central Park Hotel, is a luxury 46-story hotel with panoramic views of legendary Central Park and the iconic New York City skyline. Spacious, elegant Guest Rooms and Guest Suites offer picture windows and superb views along with exquisite bath products, fine linens and other amenities. This iconic Hotel sits directly on the edge of beautiful Central Park, offering gracious services to ensure a fulfilling stay. From on-site dining at the renowned Park Room Restaurant to cocktails at Harry's New York Bar & Lounge, the Park Lane Hotel wants to make your visit to New York an enjoyable one. We offer a Fitness Center, Mail Service, Internet Access, and more. Located directly on Central Park, in the Midtown Manhattan Business District, Park Lane Hotel is just steps from Fifth Avenue Shopping, Broadway Theaters, Museum Mile, Carnegie Hall, Radio City Music Hall, Lincoln Center and many other NYC Activities and New York Attractions. ... more   less 
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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