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All 446 New York City hotels

Park Lane Hotel

4.0 of 5 Hotel   |   36 Central Park South, New York City, NY 10019-1600 (Formerly The Helmsley Park Lane) (Manhattan)
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1,963 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Top Contributor
80 reviews 80 reviews
27 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

Have been staying at the Park Lane for over 25 years along with other 4* and 5* hotels. This recent stay was a disappointment and realized the hotel has changed hands and it's future not so clear, and looking more like a 3* hotel now. Thus, as much as we enjoy its location and great views over the Central Park,... More

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Lane A, Manager at Park Lane Hotel, responded to this review

Thank you for the time taken to share your recent guest experience. Park Lane Hotel New York holds our guest concerns to the highest regard and appreciates all feedback to utilize towards improving service. Currently, the property is in the process of upgrading the quality of guest rooms and common spaces. Guest rooms will be equipped with new Samsung 46"... More

Connecticut
Senior Contributor
39 reviews 39 reviews
19 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Think of Leona Helmsley when she was about 70 years old. Too much pancake make-up, too much eyeshadow, too much lipstick, odd hair dye... It's fitting that the Park Lane is a former Helmsley property, because her DNA shows. The Park Lane may have a new paint job, but otherwise its old and there's no escaping far past its prime.... More

Was this review helpful? Yes 1
Beverly Hills, Florida
1 review
2 of 5 stars Reviewed 5 days ago NEW

This hotel is way over rated. The room we had was loaded with some sort of bugs that bit. I now realize they allow pets in the same rooms. I can only assume that may have been the cause, since we do not have any pets at all ? The lamp switch was broken and one of the phones did... More

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Dois Irmaos, RS
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 1 week ago NEW

We booked a junior suite with view on the Park. The hotel is old school but clean. The view is wonderfull for the park view rooms. We had a high floor and every morning was a smashing trip to see central park, sunrise and sun down at night. We will keep a wonderfull memory of this stay. We took also... More

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Hertford
Contributor
12 reviews 12 reviews
3 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Very clean hotel in an amazing position. Staff varied from helpful and courteous to downright rude (but that does seem to be the case for the whole of New York!) Don't ask the concierge to get you a cab - they arranged an unlicensed black cab which ripped my friends off ($25 for a $6 journey), just hail a yellow... More

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Lancaster, South Carolina
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 1 week ago

We stayed at Park Lane Hotel this past weekend for our anniversary weekend. The staff was friendly and the rooms were very clean. The rates were pretty decent considering many hotels surrounding were much more. The location was great, you can walk across the road to Central Park, you can walk to FAO, Time Square if you don't mind walking... More

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Lane A, Manager at Park Lane Hotel, responded to this review

Thank you for choosing the Park Lane Hotel New York. We highly value your feedback and utilize to implement improvements in hotel services going forward. Since your review, we have opened a state of the art business center in our lobby. The business center consists of two Mac computers and printers as well as optimal Wi-Fi service throughout the property.... More

Toronto, Canada
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Clean, large room. Comfortable king-size bed. Staff curteous. Rates reasonable compared to other hotels in the area, however, you had to pay extra/day for WiFi/Internet access as well as for safety deposit box. Had a city-view rooms on the 15th floor and had to keep shades down for privacy.

Was this review helpful? Yes 1
Lane A, Manager at Park Lane Hotel, responded to this review

Thank you for choosing the Park Lane Hotel New York. We are ecstatic to hear of your pleasantries experienced throughout your stay. There is a fixed charge per day for Wi-Fi use in guest rooms. Our service is newly installed, state of the art and provides optimal speed for connectivity of multiple devices. All in all we are glad to... More

Fairfield, Connecticut
1 review
1 of 5 stars Reviewed 1 week ago

This hotel had a 4 star rating on hotwire.com. Not only was the room dated but at 9:30pm a strange man knocked on our door claiming to be a "guest from another floor" and he wanted to borrow our bible. I was with a friend and our 2 - 11 year old daughters. We did not open the door and... More

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TimDowd-GM, General Manager at Park Lane Hotel, responded to this review

Dear Marisa W, Please allow me to introduce myself as the General Manager of the Park Lane Hotel New York. I want to apologize for the issue with a stranger knocking on your door Saturday evening and causing you and your friend and daughters concern. Our Security staff responded to your call and then conducted a full inspection of the... More

New York City, New York
Contributor
12 reviews 12 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

My sisters and I decided to have a night out it in the city and stayed 1 Saturday night at the Park Lane Hotel. The price was amazing for the location (right on Central Park South) and - compared to all the other hotels next door - this was well over $100 less per night. I was skeptical but gave... More

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NJ
Contributor
20 reviews 20 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

The room decor is tired and outdated. Having said that, I must say that the room and the bath were both very clean. The bed was of high quality and very comfortable, with impeccably pressed cotton sheets. I did not pay for a Park view, but, instead, enjoyed a fabulous view of the city. I was on the 38th floor,... More

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Additional Information about Park Lane Hotel

Also Known As:
The Helmsley Park Lane Hotel New York City
The Helmsley Park Lane Hotel
Helmsley Park Lane
Helmsley Park Hotel
Helmsley Park
Address: 36 Central Park South, New York City, NY 10019-1600 (Formerly The Helmsley Park Lane)
Phone Number:
Location: United States > New York > New York City > Manhattan , Midtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#64 Romantic Hotel in New York City
#143 Luxury Hotel in New York City
#259 Family Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Park Lane Hotel 4*
Official Description (provided by the hotel):
Elegant, midtown tower hotel overlooking Central Park - Convenient to Fifth Avenue shopping and Broadway theaters. ... more   less 
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