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All 452 New York City hotels

The Franklin

3.5 of 5 Hotel   |   164 E 87th St, Off Lexington Avenue, New York City, NY 10128 (Manhattan)
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Ranked #290 of 452 hotels in New York City
A recent review
4 of 5 stars Reviewed May 31, 2012
Annette M Melbourne
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410 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
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There are newer reviews for The Franklin
See the most recent reviews
1 review
4 of 5 stars Reviewed May 31, 2012

on our last 8 days we moved uptown nearer to the museum mile. Less interesting restaurants here but great transport (bus and subway) to downtown east and west. Staff at hotel fabulous, nothing too much trouble. Small boutique with about 40 + rooms, small breakfast area with excellent array of food for all cultures. Extreme logistic management enabled all to... More

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Was this review helpful? Yes
Lisa G, General Manager at The Franklin, responded to this review

Thank you so much for your kind review of our hotel. The staff at the hotel is definitely what makes it such a special place to stay. I appreciate you taking the time to share your experience. More

Tuscumbia, Alabama
Top Contributor
139 reviews 139 reviews
15 hotel reviews
48 helpful votes 48 helpful votes
2 of 5 stars Reviewed May 27, 2012

Room smaller than my bathroom at home. Bathroom unbelievably tiny, you had to hold your hand over your head to turn around in the shower stall. Never again.

Was this review helpful? Yes
Lisa G, General Manager at The Franklin, responded to this review

Thank you for your direct feedback. You are correct, we acknowledge that some of our guest rooms are on the smaller side, but unfortunately I can't change that. I can promise you that the service you will receive is top notch, but thank you for pointing out some areas where we can improve. More

Redondo Beach, California
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 23, 2012

It's not a hotel where you would stay long term, but a weekend is just right. Room barely holds a bed, "closet" holds about 3 hangers and is behind the full length mirror in the bedroom. Bathroom is too small for the sink, so that's in the bedroom as well. Our master bath at home is actually bigger than the... More

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Rumford, Rhode Island
Senior Contributor
34 reviews 34 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 12, 2012 via mobile

We stayed here in March 2012 when visiting the city for a wedding. I learned the hotel was under new management which didnt instill a lot of confidence and I wasn't expecting much. I was wrong. We were absolutely blown away by the location, quality of the rooms, service, friendly staff and delicious free continental breakfast. Rooms are not huge... More

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Baltimore, Maryland
Top Contributor
72 reviews 72 reviews
72 hotel reviews
303 helpful votes 303 helpful votes
3 of 5 stars Reviewed May 3, 2012 via mobile

(Explore Upper East Side & Central Park) Convenient/ comfortable walk to east side museums: Metropolitan, Guggenheim... If you're up for a bit more strolling, cross Central Park to west side museums:  Natural History, Hayden Planetarium... (Plenty to explore in park as well.) That's "The Franklin's" advantage -- *location*.  The hotel is merely a place to lay one's head (& attempt to bathe). (Pack... More

Was this review helpful? Yes 6
New york
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 21, 2012

Stay here whenever we come to NYC because we have friends living on the upper east side. If you're going to stay in a hotel on the UES, stay here. Small rooms? It's a boutique NYC hotel! The rooms are NO smaller than any NYC hotel room I have been in that would be considered "small." Also, having stayed here... More

Was this review helpful? Yes 5
5 reviews 5 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 6, 2012

The staff were polite, attentive and friendly and let us join in their lively discussions!.The ambience of the place is old fashioned (in a good way) and comfortable. Many of the other guests had stayed before. Wine and cheese early evening in the little sitting room was much appreciated. Breakfast was adequate, Hotel perfectly located for us, near museums with... More

Was this review helpful? Yes 1
Senior Reviewer
10 reviews 10 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 29, 2012

Loved how quaint and luxorious this hotel was. Free esspresso machine access, and wine happy hour each evening was a great amenity. Most comfortable bed I have ever slept in at a hotel. Great customer service.

Was this review helpful? Yes 2
New York
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 20, 2012

This place has gone down hill. I'm wondering if management has changed. Namely, the quality of the continental breakfast went from excellent to poor. A few years ago they offered a gourmet cheese tray, fresh plain yogurt, homemade granola; think European and healthy. This time I was shocked and disappointed to find a chain-hotel-grade pastry tray, processed cereals and cheeses,... More

Was this review helpful? Yes 1
Fairfax, Virginia
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed February 18, 2012

We knew the rooms at the Franklin were small so we opted for the exec king, but the bed took up 2/3 of the room so it was STILL cramped. It wasn't even possible to open the closest door all the way because the nightstand was in the way. There's not a drawer to be found. You have to live... More

Was this review helpful? Yes 2
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Additional Information about The Franklin

Address: 164 E 87th St, Off Lexington Avenue, New York City, NY 10128
Phone Number:
Location: United States > New York > New York City > Manhattan , Upper East Side
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — The Franklin 3.5*
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Also Known As:
The Franklin Hotel New York City
Franklin New York City
Franklin Hotel New York City

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Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service
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#165 Family Hotel in New York City
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Official Description (provided by the hotel)
Only a short distance from Central Park, the famed Museum Mile and Madison Avenue designer shops, The Franklin Hotel is the perfect Upper East Side getaway. Built in the 1930s, The Franklin Hotel is located at 164 East 87th Street. This romantic boutique hotel features 50 intimate guestrooms, daily complimentary continental breakfast from 7am-10am and daily wine & cheese reception from 5pm-6:30pm. Ideal for single travelers or couples, all guests enjoy complimentary Wi-Fi, complimentary NY Times & USA Today (in our lounge area), Philosophy bath amenities, complimentary shoe shine, 24-hour cappuccino machine and New York Sports club passes upon request. ... more   less 
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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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