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The Franklin

3.5 of 5 164 E 87th St, Off Lexington Avenue, New York City, NY 10128
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The Franklin
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The Franklin
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429 reviews from our community

Traveler rating
    144
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    76
    31
    23
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63
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Longmont
1 review
5 of 5 stars Reviewed 2 days ago NEW

This hotel is tucked away and easy to miss at a brisk walk. It would be a shame to do so, as its really nice. It's well appointed, well run and charming. The rooms are tiny, however, but how much time do you spend in your room, really?

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A TripAdvisor Member
4 of 5 stars Reviewed 3 days ago NEW

Great location if you want to be away from the madness of Times Square area. Staff are very friendly and hotel rooms are comfortable. They store your luggage before check in and after check out. Had a small, but nice continental breakfast option - nothing too fancy. I liked my stay here and would come back. For prices of NY... More

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Atlanta
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

This charming small hotel is beautifully located near Central Park, museums & the subway. Navigating NY City from here was a breeze. We loved being in a residential area instead of the craziness of the touristy Times Square area. The staff was friendly and efficient. Having breakfast and afternoon wine with other guests in the interment dining and living room... More

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Lisa G, General Manager at The Franklin, responded to this review

Dear Jan B, Thank you for such a wonderful review – I am extremely happy to read that The Franklin left you with a positive first impression. We strive to provide all our guests with a luxury liberated experience that exceeds expectations. I am delighted that you were able to find a comfortable stay in our hotel, and to learn... More

Los Angeles
1 review
1 of 5 stars Reviewed 5 days ago NEW

There was no internet, no ice, no assistance with tax services, no selection on the television (no MLB playoff games) and worst of all, no apologies and a bad attitude on the part of whoever was at the front desk.

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Lisa G, General Manager at The Franklin, responded to this review

Dear Sherrill T, Thank you for taking the time to write about your recent stay at TheFranklin. We are sincerely sorry to hear that the visit did not reflect the high standards that we set for our hotel. We value your comments and we will take whatever steps we can to correct the problem. I welcome the opportunity to reach... More

A TripAdvisor Member
3 of 5 stars Reviewed 5 days ago NEW

Rooms tastefully furnished but services don't reflect boutique claim or pricetag. + : friendly staff & good location - : small, poor breakfast, WIFI down,poor maid service nothing special, not value for money

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Was this review helpful? Yes 2
Toronto
Contributor
14 reviews 14 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I was very happy with the time I spent here at The Franklin. It was in an amazing location - a block away from the subway, close to lots of great eating spots. Central Park, the Metropolitan Museum of Art and the Guggenheim are all within walking distance. The staff was very friendly and helpful. The hotel itself is an... More

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Lisa G, General Manager at The Franklin, responded to this review

Dear TorontoBarb, Thank you for your candid and thorough review of The Franklin Hotel. On behalf of my team I would like to thank you for staying. I will be sure to share your positive notes with my team as they will be excited to hear that their service and amenities made your stay unforgettable. Please check out our wonderful... More

Owego
Contributor
13 reviews 13 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I need to go into the city every other week visit with my elderly parents. That's why I was so flipping' happy when I discovered The Franklin. The front desk staff were very friendly. For me, the location on the Upper East Side was the biggest plus! It was just a 5 minute walk from my folks' apartment, so I... More

Was this review helpful? Yes 2
Lisa G, General Manager at The Franklin, responded to this review

Dear Jdeesigns, Thank you for such a wonderful review – I am extremely happy to read that The Mansfield left you with a positive first impression. We strive to provide all our guests with a luxury liberated experience that exceeds expectations. I am delighted that you were able to find a comfortable stay in our hotel, and to learn that... More

florida
Senior Contributor
35 reviews 35 reviews
10 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We actually loved this place. When they advertise as small, believe it, the rooms are small. When they say breakfast...well, that's a stretch BUT this hotel surpasses any others we have stayed in the city and they all cost much more than the Franklin. The staff..every single one goes out their way to be friendly, helpful and make you feel... More

Was this review helpful? Yes 1
Lisa G, General Manager at The Franklin, responded to this review

Dear Jacnit, Thank you for sparing time and posting your review of The Shoreham on Trip Advisor. We do appreciate hearing from our guests, as their comments are vital for us to continue in improving our services. We look forward to welcoming you back the next time you are in New York City. Regards, Lisa Grossberg More

Great Falls
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

This may be among the smallest hotels in New York, but the professionalism, friendliness, and accommodating nature of the staff is unequaled in the city. The staff, from the front desk to the room maids, is always focused on making each guest's stay as comfortable and pleasant as possible. The beds are amazingly comfortable - a good night's sleep is... More

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Lisa G, General Manager at The Franklin, responded to this review

Dear Thomas B Thank you for such a wonderful review – I am extremely happy to read that The Franklin left you with a positive first impression. We strive to provide all our guests with a luxury liberated experience that exceeds expectations. I am delighted that you were able to find a comfortable stay in our hotel, and to learn... More

MA
Contributor
11 reviews 11 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I got a great rate - about 150 - for the price it was well worth it! I liked the antique style rooms. It more my taste than some of the contemporary places. Strange having the sink in the room, but did not matter. A/C was way too loud- kept me up -rattles, had to set it very low for... More

Was this review helpful? Yes
Lisa G, General Manager at The Franklin, responded to this review

Dear Cab821, Thank you for sparing time and posting your review of The Franklin on Trip Advisor. We do appreciate hearing from our guests, as their comments are vital for us to continue in improving our services. Please accept my sincere apologies for our Air conditioning unit, I will make sure that the engineer does a thorough check of all... More

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Additional Information about The Franklin

Address: 164 E 87th St, Off Lexington Avenue, New York City, NY 10128
Phone Number:
Location: United States > New York > New York City > Manhattan , Upper East Side
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — The Franklin 3.5*
Number of rooms: 50
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Also Known As:
The Franklin Hotel New York City
Franklin New York City
Franklin Hotel New York City

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