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All 452 New York City hotels

The Franklin

3.5 of 5 Hotel   |   164 E 87th St, Off Lexington Avenue, New York City, NY 10128 (Manhattan)
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Ranked #287 of 452 hotels in New York City
A recent review
4 of 5 stars reviewed yesterday
SSHK El Salvador
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  • Reviews (413)
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413 people have reviewed this hotel

Traveler rating
    139
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    75
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61
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
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El Salvador
Contributor
14 reviews 14 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed yesterday NEW

This hotel may be small but it's very nice. The room was comfortable, the staff was really friendly, the continental breakfast was sufficient and well presented, and the location is fabulous. I would definitely recommend this hotel to anyone going to NY.

Was this review helpful? Yes
Harrisburg
1 review
5 of 5 stars Reviewed 5 days ago NEW

My friends and I were genuinely impressed by the professional, yet friendly hotel employees; they were delightful. The decor, space, and ambiance are delightful - - cozy and pleasant. A continental breakfast adds to the European-type hotel expectations, but The Franklin is unique unto itself - - urban American charming and quaint.

Review collected in partnership with this hotel

Was this review helpful? Yes
Lisa G, General Manager at The Franklin, responded to this review

Dear JaniceF, We are delighted you enjoyed your stay with us and thank you for the feedback! Overall, we are happy to read that you had a wonderful stay and enjoyed our amenities as well as our central location. Our staff makes sure to have a great impression on all guest! Please be assured that we continuously review all guest... More

Niagara Falls, Canada
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed 5 days ago NEW

We stayed at the Franklin for four days in August. The room was tiny but clean and comfortable. The staff was friendly and the location is great! The hotel is just a block away from the 86th and Lexington subway stop (4/5/6 trains).

Was this review helpful? Yes
Lisa G, General Manager at The Franklin, responded to this review

Dear Perryub, Thank you for choosing the Franklin hotel and leaving a trip advisor review. I am pleased to learn that you enjoyed your stay and that our staff treated you well. I am also pleased to learn that you loved our location, the tourist attractions and subways have a great finishing touch to the hotel. I would like to... More

Guelph
1 review
5 of 5 stars Reviewed 1 week ago

This hotel was in a good location for the museums and central park. The breakfast is adequate and the happy hour is a nice touch. I would certainly stay here again should I visit New York, the room was small but comfortable.

Review collected in partnership with this hotel

Was this review helpful? Yes
Lisa G, General Manager at The Franklin, responded to this review

Dear Linda M, Thank you for taking the time to share your valuable and candid feedback with us. We are truly delighted that we exceeded your expectations from our location and our amenities. We look forward to welcoming you back. Regards, Lisa Grossberg More

Massachusetts, USA
Contributor
12 reviews 12 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

I booked the Franklin because I was visiting a friend at a nearby hospital. The first hotel I called promised (twice) to call me back to make a reservation but never did (twice). By contrast, from the reservation to the guest services to my in-person check in, The Franklin really excelled. The staff are super kind and nice. The room... More

Was this review helpful? Yes
Lisa G, General Manager at The Franklin, responded to this review

Dear AineG, Thank you so much for such a wonderful review! I am pleased to learn that you were very happy with the Franklin hotel and that our staff treated you exceptionally well. I will be sure to pass this review to our managers and commend the staff for making your stay amazing. I am also pleased to learn that... More

St. John's, Canada
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here for 4 days, 3 nights, and loved our stay here...This hotel built in 1929 has retained the character, while updating amenities. We stayed in the suite -room 52. Beautiful comfortable king size bed. The service was amazing. From the welcome at the hotel check in to the doors held for us to get on and off the elevator... More

Was this review helpful? Yes
Lisa G, General Manager at The Franklin, responded to this review

Dear KLM101, Thank you for choosing to stay with us here at The Franklin and providing us with feedback following your stay. I'm very pleased that you loved the location. It's definitely one of the major features that make our hotel so special. The tourist attractions, major shops and various subways bring a great finishing touch. It brings me great... More

Yorkshire
Top Contributor
75 reviews 75 reviews
25 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Just got back after staying here for a week. Wanted a hotel near to Daughter who lives in Upper East Side and came across this hotel searching the internet. What a little gem, set in an unassuming street between 3rd Avenue and Lexington, only a block away from the Subway and three blocks from Central Park. We had a "Studio"... More

Was this review helpful? Yes 1
Lisa G, General Manager at The Franklin, responded to this review

Dear Evargsum. Thank you for such a wonderful review – I am extremely happy to read that The Franklin left you with a positive first impression. We strive to provide all our guests with a luxury liberated experience that exceeds expectations. I am delighted that you were able to find a comfortable stay in our hotel, and to learn that... More

Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

We chose this hotel because it was convenient to our daughter's new apartment on the upper west side. We came to town to help her move in. When arriving to check in for the room, we were informed that they were sold out and that we were being sent to another hotel 50 blocks away. No discussion no money back... More

Was this review helpful? Yes 3
Lisa G, General Manager at The Franklin, responded to this review

Dear Newtownpa, Thank you for taking the time to write about your recent stay at The Franklin Hotel. We are sincerely sorry to hear that the visit did not reflect the high standards that we set for our hotel. We value your comments and we will take whatever steps we can to correct the problem. I welcome the opportunity to... More

Bogota, Colombia
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 3 weeks ago

It was a good stay at this small hotel. It is well located in a quiet and safe area with a Subway station a few meters. Room was very clean and comfortable. There are several points that require attention: the breakfast service was not very good, cappuccino machine was broken throughout all the week, the elevator was broken several times... More

Was this review helpful? Yes 2
Lisa G, General Manager at The Franklin, responded to this review

Dear Jairo_lopez Thank you for taking the time to give us feedback on your recent stay. I'm so glad to hear you enjoyed your stay and our rooms were to your liking! We pride ourselves in making every guest stay as memorable as possible. We hope that you will choose to stay with us in your future stays in NYC.... More

Chicago, Illinois, United States
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

A very nice clear Euro-style hotel. Loved the continental breakfast and the wine bar in the evening. Nice staff, clean rooms, close to subway and art museums and Central Park.The staff was also knowledgeable on locate stops, shops and attractions.

Was this review helpful? Yes 3
Lisa G, General Manager at The Franklin, responded to this review

Dear Tom H, Thank you for choosing to stay at the Franklin Hotel. I am pleased to learn that our location and amenities were to your liking. I would like the opportunity to invite you back the next time you are in NYC. We look forward to seeing you. Regards, Lisa Grossberg More

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Additional Information about The Franklin

Address: 164 E 87th St, Off Lexington Avenue, New York City, NY 10128
Phone Number:
Location: United States > New York > New York City > Manhattan , Upper East Side
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — The Franklin 3.5*
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Also Known As:
The Franklin Hotel New York City
Franklin New York City
Franklin Hotel New York City

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Amenities

Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service
Hotel Style
#193 Family Hotel in New York City
Hotel Class
Official Description (provided by the hotel)
Only a short distance from Central Park, the famed Museum Mile and Madison Avenue designer shops, The Franklin Hotel is the perfect Upper East Side getaway. Built in the 1930s, The Franklin Hotel is located at 164 East 87th Street. This romantic boutique hotel features 50 intimate guestrooms, daily complimentary continental breakfast from 7am-10am and daily wine & cheese reception from 5pm-6:30pm. Ideal for single travelers or couples, all guests enjoy complimentary Wi-Fi, complimentary NY Times & USA Today (in our lounge area), Philosophy bath amenities, complimentary shoe shine, 24-hour cappuccino machine and New York Sports club passes upon request. ... more   less 
Number of rooms
50

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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