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The Franklin

3.5 of 5 164 E 87th St, Off Lexington Avenue, New York City, NY 10128
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#285 of 453 Hotels in New York City
419 Reviews 4 of 5 stars
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419 reviews from our community

Traveler rating
    140
    151
    75
    31
    22
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62
167
59
64
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
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English first
Great Falls
1 review
5 of 5 stars Reviewed 5 days ago NEW

This may be among the smallest hotels in New York, but the professionalism, friendliness, and accommodating nature of the staff is unequaled in the city. The staff, from the front desk to the room maids, is always focused on making each guest's stay as comfortable and pleasant as possible. The beds are amazingly comfortable - a good night's sleep is... More

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MA
Contributor
11 reviews 11 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I got a great rate - about 150 - for the price it was well worth it! I liked the antique style rooms. It more my taste than some of the contemporary places. Strange having the sink in the room, but did not matter. A/C was way too loud- kept me up -rattles, had to set it very low for... More

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London, United Kingdom
1 review
4 of 5 stars Reviewed 5 days ago NEW

The hotel is in an excellent location for the Metropolitan Museum. Local restaurants were good and we felt comfortable walking around the area into late evening. Easy access to Times Square on the subway or by bus. Hotel was small but very clean and friendly staff who were happy to help with transport, directions etc.

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london
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We stayed for 5 nights for our honeymoon. The staff were all so helpful and friendly. The room was small but very clean. The bathroom was also very small but cleaned everyday. The only negative was the noise of the air con, it worked very well but was very loud at times. We should have brought it to hotel attention... More

Was this review helpful? Yes 1
Naples, Florida
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 1 week ago

This is an old hotel on a residential street on the Upper East Side. There are only 8 floors, and 5 rooms per floor. Rooms are tiny, putting two guests in a room would be a stretch. The positives: attentive, friendly staff. Comfy beds, nice linens. Quaint, shabby chic lobby, with a small sitting room and breakfast area. The negatives:... More

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Montréal, Québec
Contributor
12 reviews 12 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Having stayed three times at the Franklin since 2005 (most recently in August of 2014), I maintain my opinion: this is a great place to stay if you're planning to visit the museums on the Upper East Side. The Guggenheim is only a 5-minute walk away; so are the Neue Galerie (20th century Austrian & German art) and the huge... More

Was this review helpful? Yes 3
El Salvador
Contributor
16 reviews 16 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel may be small but it's very nice. The room was comfortable, the staff was really friendly, the continental breakfast was sufficient and well presented, and the location is fabulous. I would definitely recommend this hotel to anyone going to NY.

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Harrisburg
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

My friends and I were genuinely impressed by the professional, yet friendly hotel employees; they were delightful. The decor, space, and ambiance are delightful - - cozy and pleasant. A continental breakfast adds to the European-type hotel expectations, but The Franklin is unique unto itself - - urban American charming and quaint.

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Lisa G, General Manager at The Franklin, responded to this review

Dear JaniceF, We are delighted you enjoyed your stay with us and thank you for the feedback! Overall, we are happy to read that you had a wonderful stay and enjoyed our amenities as well as our central location. Our staff makes sure to have a great impression on all guest! Please be assured that we continuously review all guest... More

Niagara Falls, Canada
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed at the Franklin for four days in August. The room was tiny but clean and comfortable. The staff was friendly and the location is great! The hotel is just a block away from the 86th and Lexington subway stop (4/5/6 trains).

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Lisa G, General Manager at The Franklin, responded to this review

Dear Perryub, Thank you for choosing the Franklin hotel and leaving a trip advisor review. I am pleased to learn that you enjoyed your stay and that our staff treated you well. I am also pleased to learn that you loved our location, the tourist attractions and subways have a great finishing touch to the hotel. I would like to... More

Guelph
1 review
5 of 5 stars Reviewed 3 weeks ago

This hotel was in a good location for the museums and central park. The breakfast is adequate and the happy hour is a nice touch. I would certainly stay here again should I visit New York, the room was small but comfortable.

Review collected in partnership with this hotel

Was this review helpful? Yes
Lisa G, General Manager at The Franklin, responded to this review

Dear Linda M, Thank you for taking the time to share your valuable and candid feedback with us. We are truly delighted that we exceeded your expectations from our location and our amenities. We look forward to welcoming you back. Regards, Lisa Grossberg More

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Additional Information about The Franklin

Address: 164 E 87th St, Off Lexington Avenue, New York City, NY 10128
Phone Number:
Location: United States > New York > New York City > Manhattan , Upper East Side
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — The Franklin 3.5*
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Also Known As:
The Franklin Hotel New York City
Franklin New York City
Franklin Hotel New York City

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