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The Franklin

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164 E 87th St, Off Lexington Avenue, New York City, NY 10128
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The Franklin
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510 Reviews from our TripAdvisor Community

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Traveler rating
    171
    189
    85
    34
    31
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77
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (96)
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  • All months
    (510)
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    (149)
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Woodmere, New York
2 reviews
2 of 5 stars Reviewed 2 days ago NEW

I had two problems which I reported every morning. My complaints were met with disbelief and a bad attitude. The air conditioning was inadequate and everyday I was told that I had the ac was on energy saver which was untrue. It was my fault not the hotel's fault. The tiny bathroom was bad enough but in addition the toilet... More 

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4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We stayed at the hotel three nights after visiting our grandkids in NJ. The hotel location is great; the staff is friendly, efficient and helpful. The property is well maintained and well appointed. The content breakfast is typical; but, the 24/7 coffee and cappuccino and evening wine/cheese are a bonus. The rooms are a bit small; but adequate for two... More 

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Level Contributor
3 reviews
4 of 5 stars Reviewed 1 week ago

My husband and I loved visiting New York, and this was a PERFECT boutique hotel. We navigated our way through the nearby subways, ate at some of the surrounding restaurants - Maison Kayser was our favorite! Although our bedroom was small, and the bathroom was even smaller, it was not a problem for us being a petite couple, but I... More 

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Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago

We were in NYC ten days ago visiting our UES resident daughter. For the price and location The Franklin is a great hotel. Be forewarned rooms are different prices for a reason. We chose a deluxe queen, and for NYC the room size was very adequate. The only downfall was that the sink and wall in our bathroom were extremely... More 

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Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago

Great location and nice place to stay. I spent night there but it was enough to see that hotel is very nice and welcoming. It is clean, quiet and cozy. Staff was very helpful with my baggage and taxi.

Was this review helpful? Yes 1
Deptford, New Jersey
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a lovely boutique hotel. Its at 86th and lexington on the UES. It is around the block from subway( you can catch 6 train there and its 2 minute walk from hotel and go to other parts of city. There are some thrift shops nearby.. and a whole foods nearby. The staff is very nice. They have a... More 

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Edinburgh
Level Contributor
73 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We very much enjoyed our stay at the Franklin: - good location very close to 86th Street subway, Guggenheim, Met - good local restaurants (Cafe D'Alsace, for example) and bars - quiet street with little traffic noise (although building work going on during our stay that woke us early a couple of times) - very friendly and helpful staff -... More 

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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My husband and I stayed at the Franklin for 8 nights. The hotel is in an excellent location, three blocks from Central Park and museum mile and two short blocks from the subway station. The room was very small but comfortable, the linens were nice and the newly remodeled bathroom was clean. There was very little room for clothes or... More 

Was this review helpful? Yes 2
Lisa G, General Manager at The Franklin, responded to this review

Dear Fio G, Thank you for the wonderful review. We are delighted you chose to stay with us at The Franklin and hope you will return on your next trip to New York City! Please be sure to visit our website for our lowest rates and seasonal packages. We also offer recommendations on our favorite places to drink and dine... More 

new orleans
Level Contributor
49 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The Franklin was lovely. Although the lobby and entrance could stand new carpeting the pleasantness and smiles of the staff more than makes up for the ugly carpet. We were greeted by a lovely lady late in the evening after our flight was delayed, canceled and we were rerouted. We were very tired and were pleased with our comfy bed... More 

Was this review helpful? Yes 1
Lisa G, General Manager at The Franklin, responded to this review

Dear zoesmom2, Thank you for your candid and thorough review. I will be sure to share your positive notes with my team; they will be thrilled to hear that their service and the hotel’s amenities made your stay unforgettable. I will also share your constructive feedback in order to help us improve. We look forward to welcoming you back on... More 

Corona, California
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Very friendly staff, and you can't beat the location! The only drawback was that the rooms are very "cozy" to say the least (my husband and I barely fit in the room with our luggage). Other than that, we had a wonderful weekend in NYC.

Was this review helpful? Yes
Lisa G, General Manager at The Franklin, responded to this review

Dear Rebecca P Thank you for taking the time to share your valuable and candid feedback with us. We are truly delighted that we exceeded your expectations from our location and comfortable beds. We look forward to welcoming you back Best, Lisa Grossberg More 

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