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The Franklin

3.5 of 5 164 E 87th St, Off Lexington Avenue, New York City, NY 10128
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The Franklin
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The Franklin
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461 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Plattsburgh, New York
Reviewer
4 reviews 4 reviews
5 of 5 stars NEW

Just got home from NYC after spending 5 nights at this hotel. WOW!! This is really a NICE place! Our daughter attended school in the city and now lives and works in Manhattan. My wife and I relocated to Plattsburgh, NY in 2011. So now the most hassle-free way to the city is by Amtrak [Penn Station]. We have stayed... More 

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London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I've just stayed at this hotel for 3 nights, I thought it was great. For me, the priority is always getting a good night sleep. The rooms are very comfortable, I had a big bed with very nice bedding. There was no noise in the room from a heater, fridge or from noise outside. The bathroom was tiny, but it... More 

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Toronto
Senior Contributor
24 reviews 24 reviews
19 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 1 week ago

My friends stayed in the Franklin and I was staying nearby. The staff were very nice to me, and knew who I was and if my friends were in each time I came in. Their room was clean and had nice décor. They even invited me to sit in the lounge and have a drink. Each day they give complementary... More 

Was this review helpful? Yes 1
Lisa G, General Manager at The Franklin, responded to this review

Dear bikeridergirl, Thank you for leaving a review on the Franklin Hotel, I am very happy to learn that our staff treated you exceptionally well and that you will be turning as a guest! we look forward to having you. Best Regards, Lisa Grossberg More 

Austin
1 review
4 of 5 stars Reviewed 1 week ago

The Franklin Hotel became my home away from home while travelling frequently to NYC for business over several months. The staff go out of their way to be friendly and attentive. The rooms and common area feel charming and cozy.Very convenient to the subway. My biggest issue is the lack of fitness options...NYSC is very close, but expensive for travelers.... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Lisa G, General Manager at The Franklin, responded to this review

Dear Kathleen W, We are so happy to be your home away home. I am very pleased that you love the franklin, and would like to continue to have you stay wit us. We look forward to having you again. Best Regards, Lisa Grossberg More 

Stonington, Maine
Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I love quaint hotels - and this is a good one. It has that Olde World ambiance - a combination of polite energetic staff, crystal chandeliers in coffered ceilings, and just the slightest hint of shabbiness. Perfection! It's a block from the subway, a short march to the Met, around the corner from lots of eateries - everything from hot-doggeries... More 

Was this review helpful? Yes 1
Lisa G, General Manager at The Franklin, responded to this review

Dear DinaKap, Thank you for your wonderful review of The Franklin. I will be sure to share your positive feedback with my team; they will be excited to hear that their service and the hotel’s amenities made your stay unforgettable. We look forward to welcoming you again when your travels bring you back to New York City. Best Regards, Lisa... More 

Toronto
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

My husband and I stayed here during the US Open. Location is close to Central Park and the subway. Decent prices for NYC. Staff was friendly too. Rooms and washrooms are a bit small but what do you expect in NY! Overall it was a good experience and we would stay there again.

Was this review helpful? Yes 2
Lisa G, General Manager at The Franklin, responded to this review

Dear Lcaps, Thank you for taking the time to share your valuable and candid feedback with us. We are truly delighted that we exceeded your expectations from our location and comfortable beds. We look forward to welcoming you back. Regards, Lisa Grossberg More 

Leesburg, Georgia
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I recently stayed at the Franklin for a work-related trip to NYC. I couldn't have asked for a better experience. Lovely, quaint hotel. Perfect room, clean and comfortable. But best of all was the staff. They were all so very helpful and friendly. I will definitely plan to stay here again!

Was this review helpful? Yes 3
Lisa G, General Manager at The Franklin, responded to this review

Dear shylamae, Thank you for such a wonderful review I am very pleased to learn that you found comfort in our hotel. Please look out for special email promotions as we would love to have you back again. Best Regards, Lisa Grossberg More 

1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stayed here nearly four years ago in the winter of 2010 and still talk about this hotel and that particular stay frequently. I've stayed in several hotels within the city, and The Franklin is by far my favorite. Cozy, chic rooms; and you couldn't ask for a better location than that of the Upper East Side. This hidden gem... More 

Was this review helpful? Yes 3
Lisa G, General Manager at The Franklin, responded to this review

Dear Betsy D, Thank you for such a wonderful review and thank you for returning to the Franklin Hotel. We are more than happy to be make you feel like a million bucks, and provide the room and location that exceeds your standards. We are happy that you returned, and would love to have you back again. Regards, Lisa Grossberg More 

Brasilia, DF
Contributor
12 reviews 12 reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The Franklin is a nice small hotel, well located in Manhattan. From there you have close access to museums as The Metropolitan or the Guggenheim, very good shops and restaurants at both Madison or Lexington Avenues, The Central Park just to mention a few of places you can go by walking. The hotel staff is friendly and you have wine... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Lisa G, General Manager at The Franklin, responded to this review

Dear JulietaPedrosa, Thank you for the wonderful review. We’re delighted you chose to stay with us We always want to make sure all of our guests have a pleasant stay. If you chose to visit us again, check out our special packages for great deals. We’ll also point you towards our favorite places to drink and dine throughout Manhattan. We... More 

Philadelphia PA
Contributor
16 reviews 16 reviews
11 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I was planning on meeting my daughter in NYC for a visit to the Met. With the impending snow storm I decided to go the evening before. Research revealed this hotel an easy walk from the 6 train and so close to the Met. In the hotel lobby I was greeted by the friendly staff who showed me to the... More 

Was this review helpful? Yes 2
Lisa G, General Manager at The Franklin, responded to this review

Dear hbeckpa, Thank you for such a wonderful review – I am extremely happy to read that The Shoreham left you with a positive first impression. We strive to provide all our guests with kind and proactive service which exceeds expectations. I am delighted that you were able to find a comfortable stay in our hotel, and to learn that... More 

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Additional Information about The Franklin

Address: 164 E 87th St, Off Lexington Avenue, New York City, NY 10128
Phone Number:
Location: United States > New York > New York City > Upper East Side , Manhattan
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Franklin 3.5*
Number of rooms: 50
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Also Known As:
The Franklin Hotel New York City
Franklin New York City
Franklin Hotel New York City
Hotel Style:
#155 Family Hotel in New York City

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