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The Franklin

3.5 of 5 164 E 87th St, Off Lexington Avenue, New York City, NY 10128
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The Franklin
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The Franklin
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453 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Brasilia, DF
Contributor
12 reviews 12 reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The Franklin is a nice small hotel, well located in Manhattan. From there you have close access to museums as The Metropolitan or the Guggenheim, very good shops and restaurants at both Madison or Lexington Avenues, The Central Park just to mention a few of places you can go by walking. The hotel staff is friendly and you have wine... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Lisa G, General Manager at The Franklin, responded to this review

Dear JulietaPedrosa, Thank you for the wonderful review. We’re delighted you chose to stay with us We always want to make sure all of our guests have a pleasant stay. If you chose to visit us again, check out our special packages for great deals. We’ll also point you towards our favorite places to drink and dine throughout Manhattan. We... More 

Philadelphia PA
Contributor
16 reviews 16 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I was planning on meeting my daughter in NYC for a visit to the Met. With the impending snow storm I decided to go the evening before. Research revealed this hotel an easy walk from the 6 train and so close to the Met. In the hotel lobby I was greeted by the friendly staff who showed me to the... More 

Was this review helpful? Yes
Lisa G, General Manager at The Franklin, responded to this review

Dear hbeckpa, Thank you for such a wonderful review – I am extremely happy to read that The Shoreham left you with a positive first impression. We strive to provide all our guests with kind and proactive service which exceeds expectations. I am delighted that you were able to find a comfortable stay in our hotel, and to learn that... More 

2 reviews
5 of 5 stars Reviewed 1 week ago via mobile

I was unsure at first when my boyfriend booked this hotel but I am SO thankful he did! The staff are so friendly and very helpful. The breakfast area is very small but so beautiful and unique! There is Starbucks on both corners of the block and lots of shopping nearby. You can park your car right across the street... More 

Was this review helpful? Yes
Lisa G, General Manager at The Franklin, responded to this review

Dear Heathern016, Thank you for such an amazing review! I am very pleased to learn that the Franklin left you with a wonderful first impression, from our location to our hotel rooms and amenities. We would love to have you back the next time you are in New York City. Regards, Lisa Grossberg More 

Saskatoon, Canada
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 1 week ago

Review is a little late. We stayed in July 2014 for 7 days. This boutique hotel is a gem. The staff are extremely helpful and friendly, the location can't be beat for those who want to be close to the subway to go sightseeing and then enjoy their evenings dining at the nearby restaurants in the UES. The hotel provides... More 

Was this review helpful? Yes 1
Lisa G, General Manager at The Franklin, responded to this review

Dear Euf123, First and foremost, I would like to extend my sincerest thanks to you for making The Shoreham your hotel of choice on your visit to New York. I am pleased you enjoyed our prime location. We look forward to having you back! Regards, Lisa Grossberg More 

2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

It was such a pleasure to stay in The Franklin on our first visit to NYC. The staff was so helpful, giving advice from subway directions, to great places to eat in the area. They were always ready to hold the door open, and make sure we had all amenities they could have provided. The breakfast was delicious fresh pastries... More 

Was this review helpful? Yes 2
Lisa G, General Manager at The Franklin, responded to this review

Dear Southernmom9596, Thank you for such a wonderful review. I am extremely pleased to read that The Franklin left you with a positive first impression. We strive to provide all our guests with a memorable experience, and I am delighted that your stay exceeded expectation. We look forward to welcoming you back and truly appreciate your feedback. Regards, Lisa Grossberg More 

Contributor
11 reviews 11 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The rooms were clean and updated, and the staff was great. I had a room right next to the elevator (which they said was original to the building), but it didn't bother me at all once I got inside of the room. I was pleasantly surprised at this boutique hotel.

Was this review helpful? Yes 1
Lisa G, General Manager at The Franklin, responded to this review

Dear DanaNotestine, Thank you for the feedback on your recent stay with us at The Franklin. I am delighted you enjoyed your stay. We pride ourselves on making a positive impression on all guests, and I truly appreciate your kind acknowledgement. Please be assured that we continuously review all guest feedback in order to improve our service. On behalf of... More 

Long Island, New York
Top Contributor
77 reviews 77 reviews
9 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed December 21, 2014

For many of us, the extraordinary hotel experience is usually in context with a special occasion in our lives. Whether it is the long planned vacation or that significant date to celebrate, those are the moments that we all hope are as special as we can possibly make them. In reality, many hotel stays occur because, in the act of... More 

Was this review helpful? Yes 1
Lisa G, General Manager at The Franklin, responded to this review

Dear trvlfun, Thank you for your candid feedback. I sincerely apologize on behalf of my team for the service shortfalls throughout your stay. These lapses are certainly not indicative of our hotel. We pride ourselves on kind, proactive and reliable service; and for your stay to fall short of these standards is disappointing, to say the least. Please feel free... More 

Pomezia, Italy
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 18, 2014

Strategically located, clean and silent for the NY standard. Incredibly small rooms and bathroom but very cozy. Good breakfast in a tiny place. Staff very kind and efficient. Bed very comfortable. I would use it again.

Was this review helpful? Yes 1
Lisa G, General Manager at The Franklin, responded to this review

Dear Rita D, Thank you for taking the time to share your valuable and candid feedback with us. We are truly delighted that we exceeded your expectations from our location and comfortable beds. We look forward to welcoming you back. Regards, Lisa Grossberg More 

2 reviews
1 of 5 stars Reviewed December 18, 2014

I'm not sure how people can think of this hotel as charming or boutique. The lobby and elevator were dingy. The attendant non professional. The room was extremely tiny - I've seen better sized ones in China and Europe, even hostels. There was no charm to it. The bathroom was tiny, the sink was outside near the bed, the carpet... More 

Was this review helpful? Yes
Lisa G, General Manager at The Franklin, responded to this review

Dear StanStanStanStan, Thank you for taking the time to write about your recent stay. We are sincerely sorry to hear that your visit did not reflect the high standards that we set for our hotel. We value your comments and will take whatever steps necessary to remedy the problem. I welcome the opportunity for you to reach out to me... More 

Ponte Vedra Beach, Florida
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 17, 2014

The Franklin is a small hotel with small rooms in a good location. We selected it because it was close to people we were visiting. It was also within walking distance to the Metropolitan Museum of Art, the Guggenheim Museum and the Cooper Hewitt Museum of Design. We will return.While the room was small, it was clean and well maintained.... More 

Was this review helpful? Yes
Lisa G, General Manager at The Franklin, responded to this review

Dear Kevin B, We are delighted you enjoyed your stay with us and thank you for the feedback! Overall, we are happy to read that you had a wonderful stay and enjoyed our amenities as well as our central location. Our staff makes sure to have a great impression on all guest! Regards, Lisa Grossberg More 

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Additional Information about The Franklin

Address: 164 E 87th St, Off Lexington Avenue, New York City, NY 10128
Phone Number:
Location: United States > New York > New York City > Manhattan , Upper East Side
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Franklin 3.5*
Number of rooms: 50
Reservation Options:
TripAdvisor is proud to partner with Sabre Hospitality Solutions, Expedia, Booking.com, Priceline, Hotels.com, Despegar.com, Agoda, Otel, TripOnline SA, Odigeo and Tingo so you can book your The Franklin reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Franklin Hotel New York City
Franklin New York City
Franklin Hotel New York City
Hotel Style:
#156 Family Hotel in New York City

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