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All 446 New York City hotels

The Franklin

3.5 of 5 Hotel   |   164 E 87th St, Off Lexington Avenue, New York City, NY 10128 (Manhattan)
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The Franklin
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70%
Ranked #275 of 446 hotels in New York City
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 3 days ago
Terry C New York
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383 people have reviewed this hotel

Traveler rating
    131
    134
    70
    29
    19
See reviews for
53
147
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57
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Minneapolis, Minnesota
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 6 days ago NEW

Buyer beware! We reserved a studio room at this hotel through a third-party website and prepayed as usual. When we arrived, we were told that they had overbooked the room and put us in a smaller room. They would only refund the difference between the rooms. Classic bait-and-switch. Do not book at this hotel if you are counting on receiving... More

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david_sandler, General Manager at The Franklin, responded to this review

Thank you for taking the time to write about your recent stay at The Franklin. We are sincerely sorry to hear that the visit did not reflect the high standards that we set for our hotel. We value your comments and we will take whatever steps we can to correct the problem. Regarding the overbooking of your room, we really... More

Porto Alegre, RS
2 reviews
5 of 5 stars Reviewed 1 week ago

My son and I stayed in this hotel and we loved it. Especially the staff, very attentive, the room clean, excellent location. European style hotel. Thank you for the great reception. I will return and recommend. Katia and Gabriel.

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david_sandler, General Manager at The Franklin, responded to this review

Thank you for sparing time and posting your review of The Franklin on Trip Advisor. We do appreciate hearing from our guests, as their comments are vital for us to continue in improving our services. I am happy to note that the services rendered by the hotel were to your satisfaction. My team and I look forward to your continued... More

Alicante, Spain
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

I've booked a room from spain, a few days ago, I'll be in the Franklin from 6th May until 13th May. I've writen to the reservation department in order to know if everything it's ok with my booking, but I had no answer. It's funny, because I chose the hotel because of the kind answers of the manager, here, on... More

Was this review helpful? Yes 1
david_sandler, General Manager at The Franklin, responded to this review

Thank you for taking your time and posting a review for The Franklin on Trip Advisor. Please accept my sincere apologies for our lack of communication, we pride ourselves in giving the best customer service possible. If you would like to confirm your reservation please feel free to contact the Franklin hotel directly at (212)369-1000 or by emailing your confirmation... More

Sterling
1 review
5 of 5 stars Reviewed 2 weeks ago

The hotel staff was wonderful and very nice. Hotel was very clean and nicely decorated. They changed our room to one more suitable to fit a pack and play before we even asked. My only con was with the central reservations. They were nice but did not have accurate information about the rooms.

Review collected in partnership with this hotel

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david_sandler, General Manager at The Franklin, responded to this review

Dear Rachael S, Thank you for taking the time to write about your recent stay at The Franklin. I’m glad you found our rooms were cleaned to your satisfaction and our amenities were up to your standards. We value your comments and we will take your feed back in order to continue to provide quality service. My team and I... More

Laguna Niguel, California
Contributor
15 reviews 15 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The Franklin hotel is charming because it only has 50 rooms giving you a personal relationship with the staff. As a warning the rooms are TINY or at least mine was. I would suggest that if your looking for a cozy intimate place this is for you. I don't recommend bring children to this hotel. The rooms are nicely updated... More

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david_sandler, General Manager at The Franklin, responded to this review

Dear HilaryG, Thank you for taking the time to give us feedback on your recent stay. I'm so glad to hear you enjoyed your stay and our rooms and that our staff was helpful! We pride ourselves in making every guest stay as memorable as possible. We hope that you will choose to stay with us in your future stays... More

Portland, Oregon
1 review
4 of 5 stars Reviewed 3 weeks ago

The mattress is too soft, and there isn't a real closet in room. The desk in the room should be replaced for a real closet, furthermore, that desk hide the safety box, which the existence I just realized the room had the day I was leaving. I was in a petit bedroom, it should be pet friendly, but is too... More

Review collected in partnership with this hotel

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david_sandler, General Manager at The Franklin, responded to this review

Dear Leandro C, Thank you for taking the time to share your most recent experience with us. I'm happy to hear you found our hotel cute and nice. I'm disappointed to hear that you didn't enjoy your room Please let us know next time you're in New York if you'd like to come visit us again, and we’ll accommodate you... More

Cooperstown
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed 3 weeks ago

Picked this hotel for it's location and what appeared to be charm as displayed on website and commented on in reviews. It was ok and could have been way better if the staff had addressed the fact that the party in the room next to ours smoked during their entire stay. We mentioned this several times to the front desk... More

Review collected in partnership with this hotel

Was this review helpful? Yes
david_sandler, General Manager at The Franklin, responded to this review

Dear IAC Owner, I would like to thank you for taking the time to provide our hotel with your feedback. I apologize on behalf of the hotel, for not providing you with the experience you had hoped for; please know our team has been notified of your experience and they hope for your return, so that we may make it... More

Fairfield
1 review
5 of 5 stars Reviewed 3 weeks ago

I selected this little hotel because the location was near my daughter's apartment. I was so happy with my choice because the staff proved to be so exceptional. The facility itself is a bit tired, but it is very clean and well cared for. There is a 24 hour CVS nearby and all kinds of restaurants. Very near subway entrance.... More

Review collected in partnership with this hotel

Was this review helpful? Yes
david_sandler, General Manager at The Franklin, responded to this review

Dear 384Susan, Thank you for taking the time to share your most recent experience with us. I'm happy to hear our location was convenient for you and that you found our rooms cleaned to your satisfaction. Please let us know next time you're in New York if you'd like to come visit us again, and we’ll accommodate you with a... More

Winter Springs, Florida, United States
Contributor
12 reviews 12 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Overall, we had a WONDERFUL stay at The Franklin and would definitely stay there again. The 2 problems sited (room temp and key deactivating) were minor and they were resolved. The hotel staff was EXCEPTIONAL and really made us feel welcome every time we walked in. The breakfast was better than we expected and the afternoon happy hour was a... More

Review collected in partnership with this hotel

Was this review helpful? Yes
david_sandler, General Manager at The Franklin, responded to this review

Dear Janet E, Thank you for taking the time to give us feedback on your recent stay. I'm so glad to hear you enjoyed your stay and our rooms were to your liking! We pride ourselves in making every guest stay as memorable as possible. We hope that you will choose to stay with us in your future stays in... More

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Additional Information about The Franklin

Also Known As:
The Franklin Hotel New York City
The Franklin Hotel
Franklin New York City
Franklin Hotel New York City
Franklin Hotel New York
Address: 164 E 87th St, Off Lexington Avenue, New York City, NY 10128
Phone Number:
Location: United States > New York > New York City > Manhattan , Upper East Side
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service
Hotel Style:
#55 Romantic Hotel in New York City
#184 Family Hotel in New York City
#213 Business Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Franklin 3.5*
Official Description (provided by the hotel):
Only a short distance from Central Park, the famed Museum Mile and Madison Avenue designer shops, The Franklin Hotel is the perfect Upper East Side getaway. Built in the 1930s, The Franklin Hotel is located at 164 East 87th Street. This romantic boutique hotel features 50 intimate guestrooms, daily complimentary continental breakfast from 7am-10am and daily wine & cheese reception from 5pm-6:30pm. Ideal for single travelers or couples, all guests enjoy complimentary Wi-Fi, complimentary NY Times & USA Today (in our lounge area), Bvlgari bath amenities, complimentary shoe shine, 24-hour cappuccino machine and New York Sports club passes upon request. ... more   less 
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