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All 451 New York City hotels

The Franklin

3.5 of 5 Hotel   |   164 E 87th St, Off Lexington Avenue, New York City, NY 10128 (Manhattan)
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69%
Ranked #290 of 451 hotels in New York City
A recent review
5 of 5 stars reviewed yesterday
Blacksburg_VaHokie blacksburg, va
  • Reviews (401)
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401 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
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blacksburg, va
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed yesterday NEW

Small, friendly little hotel in the Upper East Side. Not too far from Central Park and near a lot of nice little restaurants. The rooms are small, but nice. The fixtures are minimal but functional. The staff is very friendly, nice and helpful. Hot water in the shower, very quickly. Very nice room maintenance, clean sheets and towels. Supposedly, free... More

Was this review helpful? Yes
Raleigh, North Carolina
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

What did I like? I liked the location. The staff were helpful when I needed help. The doorman opened the elevator door for me when he was present. The breakfast saved me some money. The maids cleaned the room well. The room had two nice photographs and a cool chandelier for those of you art lovers out there. Why am... More

Was this review helpful? Yes 1
Tallahassee, Florida
Contributor
16 reviews 16 reviews
14 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This stay was satisfactory and the location (near the Met, near mass transit) was perfect. In choosing to stay on the Upper East Side on a relative budget, I knew we would be making some sacrifices (like room size). The room is on the smaller side and the bathroom is especially small but I was not disappointed. As other reviewers... More

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Dunfermline, Scotland, United Kingdom
Contributor
18 reviews 18 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago

I booked this hotel using the PriceLine 'Express Deals' and ended up with a 'Queen Petit' room for a good price. We wanted the Upper Eastside as it's more of a residential area (so quieter) and closer to Central Park. We had already stayed Mid Town for doing more of the touristy things. The staff were very friendly and helpful,... More

Was this review helpful? Yes 1
Lisa G, General Manager at The Franklin, responded to this review

Dear Andy T, Thank you for your candid and thorough review of The Franklin Hotel. On behalf of my team I would like to thank you for staying. I will be sure to share your positive notes with my team as they will be excited to hear that their service and amenities made your stay unforgettable. I will also address... More

Detroit, Michigan
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

During the past years, I continued to stay at The Franklin: suffering thru lack of heat when it was freezing outside, lack of AC when it was sweltering. AND, the cupboard (aka a closet), falling on my bed in the middle of the night. . . .and, now, another FRANKLIN NIGHTMARE! I CALLED and made a reservation for June 25,... More

Was this review helpful? Yes 2
Lisa G, General Manager at The Franklin, responded to this review

Dear Sandy S, Thank you for sparing time and posting your review of The Franklin on Trip Advisor. We do appreciate hearing from our guests, as their comments are vital for us to continue in improving our services. Please accept my sincere apologies for our lack of communication; we pride ourselves in giving the best customer service possible. I hope... More

Oklahoma City, Oklahoma
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We loved staying at The Franklin. The location and the price were perfect. We wanted the Upper East Side to be close to my daughter at 92Yand to be within walking distance of Museum Mile, Subways, shopping areas and my favorite -Shake Shack – a MUST!!. The staff was fantastic, efficient and accommodating. We had the king size room on... More

Was this review helpful? Yes 1
Lisa G, General Manager at The Franklin, responded to this review

Dear keedee1959. It's music to our ears to hear that you will definitely come back to stay with us at the Franklin! Our team is pleased that their service made your stay memorable. Thank you for taking precious time out of your day to review our hotel and we can’t wait to see you and your dog soon! Regards, LIsa... More

Savannah, Georgia
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We loved staying at The Franklin. The location and the price were perfect for us. We wanted the Upper East Side and to be within walking distance of Museum Mile. The staff is friendly, efficient and accommodating. We enjoyed having breakfast in the mornings and caught wine and cheese in the evening on several occasions. I prefer smaller hotels and... More

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Lisa G, General Manager at The Franklin, responded to this review

Dear Mistletoe07, Thank you staying with us here at The Franklin and for providing us feedback following your stay. We pride ourselves in providing the best customer service experience possible. I’m very pleased that you loved the location of The Franklin and our friendly staff. It’s definitely one of the major features that makes our hotel so special. It brings... More

Maryland
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Fabulous, quaint hotel in perfect upper east side location. Staff friendly and knowledgable. Comfortable bedding. Close to shops and museums and subway. Check out at noon is a plus. Affordable price!!

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Lisa G, General Manager at The Franklin, responded to this review

Dear Janeberg4, Thank you for taking your time and leaving us a Trip Advisor review. I am pleased to learn that our location and hotel amenities were to your liking. I would like the opportunity to welcome you back the next time you are in New York City for another wonderful experience. We look forward to having you again. Regards,... More

Los Angeles
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Our room was so small there was literally no room on the floor to put our suitcases. The bed took up the entire room. We had to put the suitcases on the desk. The "closet" was 6 inches wide, not even a closet but a small appendage to the wall. The bathroom was also tiny, with a miniature sink, no... More

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Lisa G, General Manager at The Franklin, responded to this review

Dear Thelmaandlouise, Thank you for taking the time to share your valuable and candid feedback with us. I understand that the fine balance between price and value is critical and I regret to learn that you had to change hotels. I sincerely hope that you will provide us with the opportunity to restore your faith and regain your confidence in... More

Baltimore Maryland
Top Contributor
82 reviews 82 reviews
25 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed for two nights on a recent weekend. The staff was very friendly. This is an old hotel, so the lobby is very small and the elevator is old. It took a while to figure out how to get out of it. You need to push! They should put a sign on it! There is a complementary continental breakfast... More

Was this review helpful? Yes 1
Lisa G, General Manager at The Franklin, responded to this review

Dear Nreigle, Thank you very much for taking the time out to review the Franklin Hotel. We are super happy that you enjoyed the friendliness of our staff, wine and cheese reception, and the location of the room. We pride ourselves on service and from the sounds of it we were spot on. This is wonderful news as our staff... More

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Additional Information about The Franklin

Address: 164 E 87th St, Off Lexington Avenue, New York City, NY 10128
Phone Number:
Location: United States > New York > New York City > Manhattan , Upper East Side
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — The Franklin 3.5*
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Also Known As:
The Franklin Hotel New York City
Franklin New York City
Franklin Hotel New York City

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Amenities

Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service
Hotel Style
#167 Family Hotel in New York City
Hotel Class
Official Description (provided by the hotel)
Only a short distance from Central Park, the famed Museum Mile and Madison Avenue designer shops, The Franklin Hotel is the perfect Upper East Side getaway. Built in the 1930s, The Franklin Hotel is located at 164 East 87th Street. This romantic boutique hotel features 50 intimate guestrooms, daily complimentary continental breakfast from 7am-10am and daily wine & cheese reception from 5pm-6:30pm. Ideal for single travelers or couples, all guests enjoy complimentary Wi-Fi, complimentary NY Times & USA Today (in our lounge area), Philosophy bath amenities, complimentary shoe shine, 24-hour cappuccino machine and New York Sports club passes upon request. ... more   less 
Number of rooms
50

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