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All 453 New York City hotels

The Franklin

3.5 of 5 Hotel   |   164 E 87th St, Off Lexington Avenue, New York City, NY 10128 (Manhattan)
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Ranked #279 of 453 Hotels in New York City
A recent review
5 of 5 stars reviewed yesterday
Jdeesigns Owego
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421 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Owego
Contributor
11 reviews 11 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

I need to go into the city every other week visit with my elderly parents. That's why I was so flipping' happy when I discovered The Franklin. The front desk staff were very friendly. For me, the location on the Upper East Side was the biggest plus! It was just a 5 minute walk from my folks' apartment, so I... More

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florida
Senior Contributor
35 reviews 35 reviews
10 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We actually loved this place. When they advertise as small, believe it, the rooms are small. When they say breakfast...well, that's a stretch BUT this hotel surpasses any others we have stayed in the city and they all cost much more than the Franklin. The staff..every single one goes out their way to be friendly, helpful and make you feel... More

Was this review helpful? Yes 1
Lisa G, General Manager at The Franklin, responded to this review

Dear Jacnit, Thank you for sparing time and posting your review of The Shoreham on Trip Advisor. We do appreciate hearing from our guests, as their comments are vital for us to continue in improving our services. We look forward to welcoming you back the next time you are in New York City. Regards, Lisa Grossberg More

Great Falls
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This may be among the smallest hotels in New York, but the professionalism, friendliness, and accommodating nature of the staff is unequaled in the city. The staff, from the front desk to the room maids, is always focused on making each guest's stay as comfortable and pleasant as possible. The beds are amazingly comfortable - a good night's sleep is... More

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Lisa G, General Manager at The Franklin, responded to this review

Dear Thomas B Thank you for such a wonderful review – I am extremely happy to read that The Franklin left you with a positive first impression. We strive to provide all our guests with a luxury liberated experience that exceeds expectations. I am delighted that you were able to find a comfortable stay in our hotel, and to learn... More

MA
Contributor
11 reviews 11 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

I got a great rate - about 150 - for the price it was well worth it! I liked the antique style rooms. It more my taste than some of the contemporary places. Strange having the sink in the room, but did not matter. A/C was way too loud- kept me up -rattles, had to set it very low for... More

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Lisa G, General Manager at The Franklin, responded to this review

Dear Cab821, Thank you for sparing time and posting your review of The Franklin on Trip Advisor. We do appreciate hearing from our guests, as their comments are vital for us to continue in improving our services. Please accept my sincere apologies for our Air conditioning unit, I will make sure that the engineer does a thorough check of all... More

London, United Kingdom
1 review
4 of 5 stars Reviewed 1 week ago

The hotel is in an excellent location for the Metropolitan Museum. Local restaurants were good and we felt comfortable walking around the area into late evening. Easy access to Times Square on the subway or by bus. Hotel was small but very clean and friendly staff who were happy to help with transport, directions etc.

Review collected in partnership with this hotel

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Lisa G, General Manager at The Franklin, responded to this review

Dear SusanB, Thank you for choosing to stay with us here at The Franklin and providing us with feedback following your stay. I'm very pleased that you loved the location. It's definitely one of the major features that make our hotel so special. The tourist attractions, major shops and various subways bring a great finishing touch. It brings me great... More

london
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed for 5 nights for our honeymoon. The staff were all so helpful and friendly. The room was small but very clean. The bathroom was also very small but cleaned everyday. The only negative was the noise of the air con, it worked very well but was very loud at times. We should have brought it to hotel attention... More

Was this review helpful? Yes 1
Lisa G, General Manager at The Franklin, responded to this review

Dear killybegsnurse, Congratulations! and thank you for making us your hotel of choice for your honeymoon. I am glad that you found comfort in our rooms and we were able to make your stay as pleasant as possible. I would like to invite you back the next time you visit New York City. Regards, Lisa Grossberg More

Naples, Florida
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is an old hotel on a residential street on the Upper East Side. There are only 8 floors, and 5 rooms per floor. Rooms are tiny, putting two guests in a room would be a stretch. The positives: attentive, friendly staff. Comfy beds, nice linens. Quaint, shabby chic lobby, with a small sitting room and breakfast area. The negatives:... More

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Lisa G, General Manager at The Franklin, responded to this review

Dear Chicag0AB, We are delighted you enjoyed your stay with us and thank you for the feedback! Overall, we are happy to read that you had a wonderful stay and enjoyed our amenities as well as our central location. Regards, Lisa Grossberg More

Montréal, Québec
Contributor
12 reviews 12 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Having stayed three times at the Franklin since 2005 (most recently in August of 2014), I maintain my opinion: this is a great place to stay if you're planning to visit the museums on the Upper East Side. The Guggenheim is only a 5-minute walk away; so are the Neue Galerie (20th century Austrian & German art) and the huge... More

Was this review helpful? Yes 3
Lisa G, General Manager at The Franklin, responded to this review

Dear Juris2, Thank you for taking the time to share your valuable and candid feedback with us. We are truly delighted that we exceeded your expectations from our location and comfortable beds. We look forward to welcoming you back Regards, Lisa Grossberg More

El Salvador
Contributor
16 reviews 16 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel may be small but it's very nice. The room was comfortable, the staff was really friendly, the continental breakfast was sufficient and well presented, and the location is fabulous. I would definitely recommend this hotel to anyone going to NY.

Was this review helpful? Yes
Lisa G, Front Office Manager at The Franklin, responded to this review

Dear SSHK, Thank you for taking your time and leaving a Trip Advisor review on the Mansfield Hotel. I a m pleased to learn that our hotel was to your comfort and that the staff treated you exceptionally well. I would like to have you back the next time you are in New York City. Regards, Lisa Grossberg More

Harrisburg
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

My friends and I were genuinely impressed by the professional, yet friendly hotel employees; they were delightful. The decor, space, and ambiance are delightful - - cozy and pleasant. A continental breakfast adds to the European-type hotel expectations, but The Franklin is unique unto itself - - urban American charming and quaint.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Lisa G, General Manager at The Franklin, responded to this review

Dear JaniceF, We are delighted you enjoyed your stay with us and thank you for the feedback! Overall, we are happy to read that you had a wonderful stay and enjoyed our amenities as well as our central location. Our staff makes sure to have a great impression on all guest! Please be assured that we continuously review all guest... More

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Additional Information about The Franklin

Address: 164 E 87th St, Off Lexington Avenue, New York City, NY 10128
Phone Number:
Location: United States > New York > New York City > Manhattan , Upper East Side
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — The Franklin 3.5*
Number of rooms: 50
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Also Known As:
The Franklin Hotel New York City
Franklin New York City
Franklin Hotel New York City

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