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The Franklin

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164 E 87th St, Off Lexington Avenue, New York City, NY 10128
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502 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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new orleans
Level Contributor
49 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 stars Reviewed yesterday NEW

The Franklin was lovely. Although the lobby and entrance could stand new carpeting the pleasantness and smiles of the staff more than makes up for the ugly carpet. We were greeted by a lovely lady late in the evening after our flight was delayed, canceled and we were rerouted. We were very tired and were pleased with our comfy bed... More 

Was this review helpful? Yes
Corona, California
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

Very friendly staff, and you can't beat the location! The only drawback was that the rooms are very "cozy" to say the least (my husband and I barely fit in the room with our luggage). Other than that, we had a wonderful weekend in NYC.

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Eugene, Oregon
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago

Desirable UES location very near park and Guggenheim. Basic continental breakfast and anytime coffee, espresso, ice water. Basic common area is small and hallways and very old elevator not air conditioned, but room had window unit. Room small (bathroom very small) but nice bed and clean. Price is excellent. This is more like a small older European hotel. DO NOT... More 

Was this review helpful? Yes
Lisa G, General Manager at The Franklin, responded to this review

Dear K W, Thank you for the wonderful review. We are delighted you chose to stay with us at The Franklin and hope you will return on your next trip to New York City! Please be sure to visit our website for our lowest rates and seasonal packages. We also offer recommendations on our favorite places to drink and dine... More 

Sandhurst
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Yes, there are cheaper hotels in Manhattan, but this one was excellent value given the location, and I wanted to be on the Upper East Side. The location was also great for travel; the local 6 and the express 4 and 5 subway trains stop just around the block on the corner of 86th St and Lexington Ave so the... More 

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Lisa G, General Manager at The Franklin, responded to this review

Dear CosmicAvatar, Thank you for the wonderful review. We are delighted you chose to stay with us at The Franklin and hope you will return on your next trip to New York City! Please be sure to visit our website for our lowest rates and seasonal packages. We also offer recommendations on our favorite places to drink and dine throughout... More 

Mono Mills, Canada
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My husband & I spent 2 nights at The Franklin (with our 2 Golden Retrievers). Despite being a small (typical NYC) room, we felt comfortable, relaxed, accommodated & close to the park (Dogs were happy). Wilfredo Reyes, at the front desk, was a true pleasure to deal with from the minute we arrived until we departed. He really stood out... More 

Was this review helpful? Yes 1
Lisa G, General Manager at The Franklin, responded to this review

Dear CJ-The-Explorer, Thank you for the feedback on your recent stay with us at The Franklin. I am delighted you enjoyed your stay. We pride ourselves on making a positive impression on all guests, and I truly appreciate your kind acknowledgement. Please be assured that we continuously review all guest feedback in order to improve our service. On behalf of... More 

Atlanta, Georgia
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

While the 'lobby' and elevator are going to give you a skewed first impression, the hotel overall is a great place to stay in UES. The location is quite convenient for this part of NYC, some restaurants, starbucks, subway all nearby. The rooms are well appointed, comfortable beds, updated design. Bathrooms are tiny -but this is NY and not surprising.... More 

Was this review helpful? Yes
Lisa G, General Manager at The Franklin, responded to this review

Dear asears515, Thank you for sparing the time to post your review. We do appreciate hearing from our guests, as their comments are vital for us to continue in improving our services. We look forward to welcoming you back. Regards, Lisa Grossberg More 

Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 5 weeks ago

This is my first stay at a NYC hotel, but for the price I think this is a fine hotel. Our room was small, but romantic decorated and well kept. I suppose the square-feet prices on Manhattan is rather high, so I think the room size is fine since you do not pay for a Hilton hotel. In our room... More 

Was this review helpful? Yes 1
Lisa G, General Manager at The Franklin, responded to this review

Dear kriedrich, Thank you for your candid and thorough review. I will be sure to share your positive notes with my team; they will be thrilled to hear that their service and the hotel’s amenities made your stay unforgettable. I will also share your constructive feedback in order to help us improve. We look forward to welcoming you back on... More 

durham, nc
Level Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed May 19, 2015

Very friendly and helpful staff, small hotel with free breakfast and wine and cheese in the evening. Rooms are small (it is NYC) but well kept and practical. Free wifi, a tad temperamental though. Close to subway station, central park, museum miles and good restaurants.

Was this review helpful? Yes 1
Lisa G, General Manager at The Franklin, responded to this review

dear herve_8 I would like to extend my sincerest thanks to you for making The Franklin your hotel of choice on your visit to New York. I am pleased you enjoyed our prime location. We look forward to having you back! Regards, Lisa Grossberg More 

Austin
Level Contributor
152 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 stars Reviewed May 19, 2015

I got this place as I needed to be in the area and it was on the low end of prices. The "lobby" isn't really one, it is just a reception desk. There is a very small room with tables for about 8 where the continental breakfast is served. Thankfully, no plastic plates! There is a reading room with one... More 

Was this review helpful? Yes
Lisa G, General Manager at The Franklin, responded to this review

Dear funlonghorn, Thank you for sparing the time to post your review. We do appreciate hearing from our guests, as their comments are vital for us to continue in improving our services. I hope that you will chose to stay with us again, in a room that better suits your needs. Regards, Lisa Grossberg More 

Miami Beach
1 review
1 of 5 stars Reviewed May 18, 2015

I received a phone call at 7pm that I was being walked to another hotel. I explained that I was staying here for convenience of location and the last time I booked here I was walked as well. I was told there was nothing that could be done so I asked for a refund. They told me that wasn't possible... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Lisa G, General Manager at The Franklin, responded to this review

Dear 415austinh, Thank you for your candid feedback. I sincerely apologize on behalf of my team for the service shortfalls throughout your stay. These lapses are certainly not indicative of our hotel. We pride ourselves on kind, proactive and reliable service; and for your stay to fall short of these standards is disappointing, to say the least. Please feel free... More 

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Upper East Side
Combining quiet residential neighborhoods that have easy access to Central Park with world-famous cultural institutions, the Upper East Side is one of the most livable places in the city. Along beautiful Fifth Avenue, you’ll find Museum Mile, which houses many of the nation's most famous attractions in a single stretch, like The Metropolitan Museum of Art and the Guggenheim Museum. Walk a few blocks into the neighborhood, and you’ll come to Park Avenue, the poshest address in the city, lined with grand apartment buildings as far as the eye can see. Even if you can’t afford the luxury goods along Madison Avenue, it’s still a great spot to window shop an afternoon away.
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