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All 449 New York City hotels

The Franklin

3.5 of 5 Hotel   |   164 E 87th St, Off Lexington Avenue, New York City, NY 10128 (Manhattan)
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69%
Ranked #288 of 449 hotels in New York City
A recent review
5 of 5 stars reviewed 1 week ago
mistletoe07 Savannah, Georgia
  • Reviews (408)
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408 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
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English first
Savannah, Georgia
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 1 week ago

We loved staying at The Franklin. The location and the price were perfect for us. We wanted the Upper East Side and to be within walking distance of Museum Mile. The staff is friendly, efficient and accommodating. We enjoyed having breakfast in the mornings and caught wine and cheese in the evening on several occasions. I prefer smaller hotels and... More

Review collected in partnership with this hotel

Was this review helpful? Yes
Maryland
2 reviews
5 of 5 stars Reviewed 1 week ago

Fabulous, quaint hotel in perfect upper east side location. Staff friendly and knowledgable. Comfortable bedding. Close to shops and museums and subway. Check out at noon is a plus. Affordable price!!

Review collected in partnership with this hotel

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Lisa G, General Manager at The Franklin, responded to this review

Dear Janeberg4, Thank you for taking your time and leaving us a Trip Advisor review. I am pleased to learn that our location and hotel amenities were to your liking. I would like the opportunity to welcome you back the next time you are in New York City for another wonderful experience. We look forward to having you again. Regards,... More

Los Angeles
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 1 week ago

Our room was so small there was literally no room on the floor to put our suitcases. The bed took up the entire room. We had to put the suitcases on the desk. The "closet" was 6 inches wide, not even a closet but a small appendage to the wall. The bathroom was also tiny, with a miniature sink, no... More

Review collected in partnership with this hotel

Was this review helpful? Yes
Lisa G, General Manager at The Franklin, responded to this review

Dear Thelmaandlouise, Thank you for taking the time to share your valuable and candid feedback with us. I understand that the fine balance between price and value is critical and I regret to learn that you had to change hotels. I sincerely hope that you will provide us with the opportunity to restore your faith and regain your confidence in... More

Baltimore Maryland
Top Contributor
78 reviews 78 reviews
24 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed for two nights on a recent weekend. The staff was very friendly. This is an old hotel, so the lobby is very small and the elevator is old. It took a while to figure out how to get out of it. You need to push! They should put a sign on it! There is a complementary continental breakfast... More

Was this review helpful? Yes 1
Lisa G, General Manager at The Franklin, responded to this review

Dear Nreigle, Thank you very much for taking the time out to review the Franklin Hotel. We are super happy that you enjoyed the friendliness of our staff, wine and cheese reception, and the location of the room. We pride ourselves on service and from the sounds of it we were spot on. This is wonderful news as our staff... More

Oakland
1 review
1 of 5 stars Reviewed 2 weeks ago

While I'd love to review the Franklin, I can't. I received a call a few hours before checking in informing me that "due to reasons beyond their control" there was no room available for me and that they were moving me to a different hotel. This other hotel was very inconveniently located for the meeting I was attending and I... More

Review collected in partnership with this hotel

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Lisa G, General Manager at The Franklin, responded to this review

Dear Sana C, Thank you for taking the time to write about the Franklin Hotel. We are sincerely sorry to hear that the visit did not reflect the high standards that we set for our hotel. We value your comments and we will take whatever steps we can to correct the problem. I welcome the opportunity to reach out to... More

Ennis, Ireland
Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here for a week in November 2013 and it was brill great location close to everything. The room was very romantic with fab lighting and all the usual amenities it was a little cramped but all new york hotels seem to be cramped haha, Very friendly staff and complimentry tea/coffee through out the day which was a nice touch.

Was this review helpful? Yes 1
Lisa G, General Manager at The Franklin, responded to this review

Dear Marie D, Thank you for taking the time to give us feedback on your recent stay. I'm so glad to hear you enjoyed your stay and our rooms were to your liking! We pride ourselves in making every guest stay as memorable as possible. We hope that you will choose to stay with us in your future stays in... More

Glen Ellyn, Illinois
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

My friend and I just returned from a trip to NYC to visit my daughter. My daugher lives on E 92nd street so this location was perfect for us. But it was also perfect to catch the Metro as well as to walk to Central Park. The staff could not have been friendlier and more helpful. Yes, the rooms are... More

Was this review helpful? Yes 2
Lisa G, General Manager at The Franklin, responded to this review

Dear Linda F, Thank you for staying with us at the Franklin Hotel. The team prides themselves on customer service and from the sounds of it they did a great job. We were so pleased to hear you thought the team was friendly and helpful. I know they will be really happy to hear they made your stay enjoyable. Thank... More

Connecticut
Top Contributor
68 reviews 68 reviews
3 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We had a king room, 3rd fl, overlooking 87th st. Small room, as expected, but nicely done and clean. Robe and philosophy amenities, iPod dock. Slept ok considering it's NY with truck deliveries at midnight. The hotel staff were so friendly and helpful. 5:00 wine/cheese was nice (cheese cubes, carr's crackers, dried fruit and red or white). Bfast was a... More

Was this review helpful? Yes 1
Lisa G, General Manager at The Franklin, responded to this review

Dear Cnpotluck, Thank you very much for taking the time out to review the Franklin Hotel. We are super happy that you enjoyed the friendliness of our staff, wine and cheese reception, and the location of the room. We pride ourselves on service and from the sounds of it we were spot on. This is wonderful news as our staff... More

Melville, New York
Contributor
11 reviews 11 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Hotel & rooms are the smallest I've ever stayed in. The hallways were HOT - even though it was not hot outside. There is no central air. Small LOUD air conditioner in each room. The old fashioned elevator was scary - a number of times it took several minutes to move - we started taking the stairs. The lobby is... More

Was this review helpful? Yes 2
Lisa G, General Manager at The Franklin, responded to this review

Dear GiovanniMinaldo, Thank you for taking the time to write about your recent stay at The Shoreham. We are sincerely sorry to hear that the visit did not reflect the high standards that we set for our hotel. We value your comments and we will take whatever steps we can to correct the problem. I welcome the opportunity to reach... More

Top Contributor
119 reviews 119 reviews
8 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 5 weeks ago

We will be leaving this hotel in the morning and I wanted to review our stay while it is still fresh in my mind. The purpose of our trip was to visit the Metroplolitan Museum of Art and we were very successful in our quest. This hotel is very conveniently located for our purpose and a short walk to our... More

Was this review helpful? Yes 1
Lisa G, General Manager at The Franklin, responded to this review

DearRohrshack, Thank you for taking the time to give us feedback on your recent stay. I'm so glad to hear you enjoyed your stay and our rooms were to your liking! We pride ourselves in making every guest stay as memorable as possible. We hope that you will choose to stay with us in your future stays in NYC. Please... More

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Additional Information about The Franklin

Address: 164 E 87th St, Off Lexington Avenue, New York City, NY 10128
Phone Number:
Location: United States > New York > New York City > Manhattan , Upper East Side
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — The Franklin 3.5*
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Also Known As:
The Franklin Hotel New York City
Franklin New York City
Franklin Hotel New York City

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Amenities

Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service
Hotel Style
#160 Family Hotel in New York City
Hotel Class
Official Description (provided by the hotel)
Only a short distance from Central Park, the famed Museum Mile and Madison Avenue designer shops, The Franklin Hotel is the perfect Upper East Side getaway. Built in the 1930s, The Franklin Hotel is located at 164 East 87th Street. This romantic boutique hotel features 50 intimate guestrooms, daily complimentary continental breakfast from 7am-10am and daily wine & cheese reception from 5pm-6:30pm. Ideal for single travelers or couples, all guests enjoy complimentary Wi-Fi, complimentary NY Times & USA Today (in our lounge area), Bvlgari bath amenities, complimentary shoe shine, 24-hour cappuccino machine and New York Sports club passes upon request. ... more   less 
Number of rooms
50

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