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The Franklin

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164 E 87th St, Off Lexington Avenue, New York City, NY 10128
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The Franklin
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The Franklin
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495 reviews from our community

Traveler rating
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    85
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

This is my first stay at a NYC hotel, but for the price I think this is a fine hotel. Our room was small, but romantic decorated and well kept. I suppose the square-feet prices on Manhattan is rather high, so I think the room size is fine since you do not pay for a Hilton hotel. In our room... More 

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1 review
1 of 5 stars Reviewed 2 days ago NEW

Avoid this place at all costs. It is a dump. First they could not find our reservation made thru Priceline. Then they showed me the only room they had left, a "petite" room. It was no larger than 10x10, very dirty, very old. The lobby carpet had to be at least 30 years old. It was so bad that Priceline... More 

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durham, nc
Contributor
17 reviews 17 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Very friendly and helpful staff, small hotel with free breakfast and wine and cheese in the evening. Rooms are small (it is NYC) but well kept and practical. Free wifi, a tad temperamental though. Close to subway station, central park, museum miles and good restaurants.

Was this review helpful? Yes
Lisa G, General Manager at The Franklin, responded to this review

dear herve_8 I would like to extend my sincerest thanks to you for making The Franklin your hotel of choice on your visit to New York. I am pleased you enjoyed our prime location. We look forward to having you back! Regards, Lisa Grossberg More 

Austin
Top Contributor
150 reviews 150 reviews
37 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

I got this place as I needed to be in the area and it was on the low end of prices. The "lobby" isn't really one, it is just a reception desk. There is a very small room with tables for about 8 where the continental breakfast is served. Thankfully, no plastic plates! There is a reading room with one... More 

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Lisa G, General Manager at The Franklin, responded to this review

Dear funlonghorn, Thank you for sparing the time to post your review. We do appreciate hearing from our guests, as their comments are vital for us to continue in improving our services. I hope that you will chose to stay with us again, in a room that better suits your needs. Regards, Lisa Grossberg More 

Miami Beach
1 review
1 of 5 stars Reviewed 1 week ago

I received a phone call at 7pm that I was being walked to another hotel. I explained that I was staying here for convenience of location and the last time I booked here I was walked as well. I was told there was nothing that could be done so I asked for a refund. They told me that wasn't possible... More 

Review collected in partnership with this hotel

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Lisa G, General Manager at The Franklin, responded to this review

Dear 415austinh, Thank you for your candid feedback. I sincerely apologize on behalf of my team for the service shortfalls throughout your stay. These lapses are certainly not indicative of our hotel. We pride ourselves on kind, proactive and reliable service; and for your stay to fall short of these standards is disappointing, to say the least. Please feel free... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

I travel to New York many times a year and have stayed at many different hotels over the years. However the ones that usually stick out are the boutique hotels. This one was even more special because the customer service was OUTSTANDING! It is small and quaint and the bed was delicious! I look forward to coming back soon!

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Lisa G, General Manager at The Franklin, responded to this review

Dear Daniel G, Thank you for such a wonderful review. I am extremely pleased to read that The Franklin left you with a positive first impression. We strive to provide all our guests with a memorable experience, and I am delighted that your stay exceeded expectation. We look forward to welcoming you back and truly appreciate your feedback. Regards, Lisa... More 

rydal
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

The man at front desk was not very professional. I get the rooms are so so so small but the front desk was wonderful when the manager which was a woman was thete. Make matters worse I need an extra night and the guy lied and said there was no availability. So I stayed at the Pierre. Come to find... More 

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Lisa G, General Manager at The Franklin, responded to this review

Dear twomenwithtrumpets, Thank you for taking the time to write about your recent stay. We are sincerely sorry to hear that your visit did not reflect the high standards that we set for our hotel. We value your comments and will take whatever steps necessary to remedy the problem. I welcome the opportunity for you to reach out to me... More 

Seattle
Contributor
14 reviews 14 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Franklin proved to be a great choice for our visit to the city. Great location next to the Lexington Line, Central Park, Museum Mile. Quiet neighborhood, several bars and restaurants nearby. Our room was small, but comfortable and updated. Good shower and nice linens. Very quiet, which is a plus. If you come to NYC to spend time in... More 

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Lisa G, General Manager at The Franklin, responded to this review

Dear WineDivaSeattle, Thank you for the wonderful review. We are delighted you chose to stay with us at The Franklin and hope you will return on your next trip to New York City! Please be sure to visit our website for our lowest rates and seasonal packages. We also offer recommendations on our favorite places to drink and dine throughout... More 

seattle
Top Contributor
162 reviews 162 reviews
43 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My room was small but not by NYC standards in this price range. Nicely decorated and modern, also quiet. Location is convenient to subway, Central Park, museums. The lobby/lounge area is small and not an inviting place to hang out. Breakfast room is quite small, tight, but croissants were fresh and good. There is a $12/night "hotel fee" added to... More 

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Lisa G, General Manager at The Franklin, responded to this review

Dear Dickanddoug, Thank you for sparing the time to post your review. We do appreciate hearing from our guests, as their comments are vital for us to continue in improving our services. Please accept my sincere apologies for our lack of communication; we pride ourselves in offering the best customer service possible. I hope that you will provide us with... More 

Winter Park, Florida
Senior Reviewer
10 reviews 10 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Great proximity to the Lexington Ave subway line and Museum Mile make this a cozy fave for me. Room was teensy- tiny, but quiet and clean. Staff very friendly and attentive. Continental breakfast was nice, made the place feel homey. If you like 1929 charm vs cookie-cutter, you'll like this. I did not know there was a wine hour, so... More 

Was this review helpful? Yes
Lisa G, General Manager at The Franklin, responded to this review

Dear DanaThomas, Thank you for leaving a review on the Franklin Hotel. I am very happy that you enjoyed our prime location and close proximity to New York City Subways. I hope that we will be seeing you again soon ! Regards, Lisa Grossberg More 

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