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The Franklin

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164 E 87th St, Off Lexington Avenue, New York City, NY 10128
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The Franklin
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The Franklin
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478 reviews from our community

Traveler rating
    161
    173
    82
    33
    29
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Liverpool, New York
1 review
1 of 5 stars Reviewed 4 days ago NEW

We stayed at The Franklin two times, once in 2014 and then this April. Both times we were double charged. Thought is was an honest mistake the first time. On the second trip when double charged the hotel manager Jose would not return my calls. I had to research the CEO of this hotel and wrote her a letter and... More 

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Coventry, Connecticut
Senior Contributor
25 reviews 25 reviews
20 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

There are several things that I got The Franklin it's "excellent". 1. It is very convenient to the Subway and within walking distance to Central Park, Guggenheim, The Met, etc. Really awesome. 2. Quiet and very clean. 3. Very friendly staff. They let me check in way earlier than the regular check in time. I was grateful for this as... More 

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New England
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

Before booking I read a number of reviews, mostly positive and had a good feeling about the hotel. It was in the perfect location and just what I needed to a quick stay. However, there were some things that need improvement. The staff were all very nice, cordial and wanted to help. Regardless, upon arriving, I learned that the key... More 

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Bluefield, West Virginia
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

The hotel is very European and although the rooms are small, they are charming. Staff was very nice also. Wifi is a problem and don't try to hang more than 4 things in the closet. What ruined the experience for me was the extra $12/day fee we were charged on check-in even though we paid for the complete reservation including... More 

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Lisa G, General Manager at The Franklin, responded to this review

Dear KitM, Thank you for sparing the time to post your review. We do appreciate hearing from our guests, as their comments are vital for us to continue in improving our services. Please accept my sincere apologies for our lack of communication; we pride ourselves in offering the best customer service possible. All taxes and fees are shown on our... More 

Buffalo, NY
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

There were good points and bad about this hotel. The least attractive thing is that the property may have been nice at one time...but, today, it is somewhat threadbare. Upon entering the "lobby" (if you can call it that) you immediately see that it is worn out. The carpet is dirty and torn, the walls are very banged up and... More 

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Lisa G, General Manager at The Franklin, responded to this review

Dear Jamakin15 Thank you for sparing the time to post your review. We do appreciate hearing from our guests, as their comments are vital for us to continue in improving our services.We are sincerely sorry to hear that your visit did not reflect the high standards that we set for our hotel. We value your comments and will take whatever... More 

Boca Raton, Florida
1 review
4 of 5 stars Reviewed 2 weeks ago

The Franklin on the upper west side ( a little out of the way) was a Gem. The Staff is unique... in that they care. We spent 11 days and when we returned from a long day of exploring there was always someone at the desk, the room, though small was immaculate with fresh linens and towels, daily breakfast served... More 

Was this review helpful? Yes
Lisa G, General Manager at The Franklin, responded to this review

Dear lovliladi, Thank you for such a wonderful review. I am extremely pleased to read that The Franklin left you with a positive first impression. We strive to provide all our guests with a memorable experience, and I am delighted that your stay exceeded expectation. We look forward to welcoming you back and truly appreciate your feedback. Regards, Lisa Grossberg More 

San Francisco, California
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

This is literally the first time I am writing a review for anything, and that's only because the hotel is absolutely terrible!!! We had reserved the hotel for a 3-nights stay, in New York, and it was quite pricy! Based on the hotel's rating (3 stars), and the price, we expected a good hotel in Manhattan, but we got completely... More 

Was this review helpful? Yes 3
Lisa G, General Manager at The Franklin, responded to this review

Dear samuel_2015_2016, Thank you for sparing the time to post your review. We do appreciate hearing from our guests, as their comments are vital for us to continue in improving our services. Please accept my sincere apologies for our lack of communication; we pride ourselves in offering the best customer service possible. I hope that you will provide us with... More 

Tucson, Arizona
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed 4 weeks ago

With all the choices for hotels in NYC, choose a different one. This may look like a value, but is ultimately a slightly dressed up budget hotel, definitely not boutique. I really wanted to like this hotel, but was ultimately very disappointed with my entire stay. The service was abysmal. This is the only hotel I've ever stayed at where... More 

Was this review helpful? Yes 1
Lisa G, General Manager at The Franklin, responded to this review

Dear msoenke, Thank you for taking the time to write about your recent stay. We are sincerely sorry to hear that your visit did not reflect the high standards that we set for our hotel. We value your comments and will take whatever steps necessary to remedy the problem. I welcome the opportunity for you to reach out to me... More 

La Costa, CA
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed March 13, 2015

This is another case of a hotel ripping off their unsuspecting guests when you check out with an undisclosed garbage fee of $12 a day. I paid in full before arriving and it clearly stated that all fees are paid in full. NEVER USE PRICELINE ANYMORE - USE HOTWIRE WHERE FEES ARE DISCLOSED. The hotel itself is clean but rooms... More 

Was this review helpful? Yes 1
Lisa G, General Manager at The Franklin, responded to this review

Dear Stonesteps Thank you for sparing the time to post your review. We do appreciate hearing from our guests, as their comments are vital for us to continue in improving our services. Please accept my sincere apologies for our lack of communication; we pride ourselves in offering the best customer service possible. I hope that you will provide us with... More 

Reading, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 13, 2015

Arrived about 7.30pm and were welcomed by a very friendly guy. Showed us to our room and gave us some complimentary wine which was lovely. Room was, as expected, compact but this is NYC! Everything that was needed was in the room though and the room was well decorated with a comfortable bed. Room was a little fusty smelling but... More 

Was this review helpful? Yes
Lisa G, General Manager at The Franklin, responded to this review

Dear Harriet S, Thank you for such a wonderful review. I am extremely pleased to read that The Franklin left you with a positive first impression. We strive to provide all our guests with a memorable experience, and I am delighted that your stay exceeded expectation. We look forward to welcoming you back and truly appreciate your feedback. Regards, Lisa... More 

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