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All 433 New York City hotels

Carlton Hotel, Autograph Collection

4.0 of 5
88 Madison Avenue, New York City, NY 10016
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Carlton Hotel, Autograph Collection
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Ranked #194 of 433 hotels in New York City
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1,215 reviews from our community

Traveler rating
    447
    473
    165
    85
    45
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Families
116
 
Couples
387
 
Solo
76
 
Business
203
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
There are newer reviews for Carlton Hotel, Autograph Collection
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Santa Monica
Contributor
13 reviews 13 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 31, 2013

I'm glad I didn't stay for the view from my room on the 2nd floor....there was none. The room was clean and modest, the bathroom kept tidy. The centerpiece of this hotel to me was the main lobby. The bar and staff were great.

Was this review helpful? Yes
vfreeman1, General Manager at Carlton Hotel, Autograph Collection, responded to this review
June 14, 2013

Thank you for this review and for choosing us on this occasion. We are very proud of our lobby and glad that you were pleased by our associates. Kind regards, Vic Freeman More

Washington DC
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed May 30, 2013

I am not following the positive reviews here at all. Yes, the personell is friendly (which you should expect anyways) and yes, the lobby looks nice. Besides that, the hotel is old and the rooms are so ridiculously small that there is no room for a suitcase or anything. The bed was extremely uncomfortable, the heat did not work at... More

Was this review helpful? Yes 1
vfreeman1, General Manager at Carlton Hotel, Autograph Collection, responded to this review
June 14, 2013

Thank you for your review and for your comments about the staff. It is true the Carlton is an older historic building that has several room types and sizes to choose from. Some rooms are cozy in size. This is quite common for many New York City Hotels. Cordially, Vic Freeman More

michigan
Senior Contributor
35 reviews 35 reviews
11 hotel reviews
Reviews in 8 cities Reviews in 8 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed May 30, 2013

This hotel was just okay. We booked for one night via Priceline, so of course we got the smallest room with one double bed. This was the smallest room I've stayed in in NYC. Even with just the double bed, it was super tiny. The bathroom was a decent size though. The hotel loby is really nice. It is an... More

Was this review helpful? Yes
See 15 more reviews by vitaminc28 for New York City
vfreeman1, General Manager at Carlton Hotel, Autograph Collection, responded to this review
June 14, 2013

Thank you for your review and for the opportunity for us to respond. I’m so very sorry that we did not acknowledge your birthday. It is true that we have some compact rooms at the Carlton. We sell standards rooms only on Priceline that are with one full size beds… I’m sorry that you were disappointed. We do have several... More

TN
Senior Contributor
36 reviews 36 reviews
15 hotel reviews
Reviews in 20 cities Reviews in 20 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed May 27, 2013

This was the Hotel Seville, and Marriot has taken over the property. The lobby is a treat to the eye, the rooms so-so. We were upgraded to a corner Executive King, overlooking Madison Ave. The room was large but rather plain. The bell staff continues to be great at all Marriott properties and this group is no exception. I can't... More

Was this review helpful? Yes 1
See 3 more reviews by Paolosmom for New York City
SOUTHAMPTON, NJ
Top Contributor
52 reviews 52 reviews
25 hotel reviews
Reviews in 40 cities Reviews in 40 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed May 23, 2013

This hotel is managed by Marriott so you can expect many things to be done right. Room was small but adequate. Beds were comfortable, temperature control worked properly, was quiet at night, towels were plentiful and of good quality. We had some minor issues at check-in but nothing that wasn't easily solved. Because New York is New York the extra... More

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vfreeman1, General Manager at Carlton Hotel, Autograph Collection, responded to this review
June 14, 2013

Thank you for your kind comments. The Carlton is independently owned and managed by Gemstone Hotels and Resorts. We are a proud member of the Autograph Collection by Marriott. Sincerely, Vic Freeman More

Llanelli, United Kingdom
Contributor
17 reviews 17 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 22, 2013

Quick check in, helpful and polite staff, concierge very helpful. Room small but what we Expected for New York. Restaurant expensive didn't eat there but plenty of other places within 5mins. Good location and Madison Park just down the block.

Was this review helpful? Yes 1
vfreeman1, General Manager at Carlton Hotel, Autograph Collection, responded to this review
June 14, 2013

Thank you for your review. Please come back and visit us again soon. Cheers, Vic Freeman More

Manchester, United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed May 21, 2013 via mobile

We booked a standard room through an agent and felt like that's what we got. Some have mentioned the small space in the standard's and that is very accurate. However we were happy enough to stay for four nights as waffle robes and Molton Brown products were a nice touch and we didn't think we'd be in the room much... More

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vfreeman1, General Manager at Carlton Hotel, Autograph Collection, responded to this review
June 14, 2013

Thank you for this review. I am so pleased to see that Glenn made a favorable impression on your stay. We are very proud of him and are confident that he followed up on the issues that you pointed out. Many thanks again, Vic Freeman More

Toronto, Ontario
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 21, 2013

If you want an OLD hotel with character that is close to the subway then you will be happy with your stay here. This was my first time staying at this hotel and I would not stay again for a few reasons. The room was TINY even for 2 people. The door pretty much touched the bed when we opened... More

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See 2 more reviews by tptoronto for New York City
San Jose, California
Senior Contributor
43 reviews 43 reviews
41 hotel reviews
Reviews in 31 cities Reviews in 31 cities
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed May 21, 2013

THANK you Marriott and the staff of the Carlton - officially my favorite hotel!!! We only stayed one night due to the fact that the wedding we were attending and the Gramercy wouldn't extend our wedding rate for an extra night. I wish we could have spent our entire trip with the Carlton! On arrival the front desk was pleased... More

Was this review helpful? Yes
See 3 more reviews by torav for New York City
vfreeman1, General Manager at Carlton Hotel, Autograph Collection, responded to this review
June 14, 2013

Were so very pleased to read this! Thank you for your comments about our staff and glad that you enjoyed the wonderful “Diva” suite. Cheers, Vic Freeman More

Richmond, Virginia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 20, 2013

I had the pleasure of staying at the Carlton the weekend of my daughter's wedding (5/28/13). Fortunately, we got a special rate. OK - obviously a joyous occasion - truly! But the stay at the Carlton just made it all even more enjoyable. The location was convenient for all festivities. When Bill and I arrived - after a 6 1/2... More

Was this review helpful? Yes
vfreeman1, General Manager at Carlton Hotel, Autograph Collection, responded to this review
June 14, 2013

We are so pleased to read this review. Many congratulations on the occasion of yours daughter’s wedding. Thanks you for choosing our hotel for this celebration. Best, Vic Freeman More

 
 
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Hotel Summarization (Beta)

What travelers say

  • Empire state building(22)
  • Room service(12)
  • Good location(11)
  • Very nice(9)
  • Molton brown(9)
  • Front desk staff(6)
  • Times Square(6)
  • Friendly and helpful(6)
  • Hotel staff(5)
  • Extremely comfortable(4)

Additional Information about Carlton Hotel, Autograph Collection

Address: 88 Madison Avenue, New York City, NY 10016
Phone Number:
Region: United States > New York > New York City
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Pets Allowed Restaurant Room Service Suites Wheelchair access
Hotel Style:
#40 Romantic Hotels in New York City
#101 Family Hotels in New York City
#107 Luxury Hotels in New York City
#195 Business Hotels in New York City
Price Range: $$$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
A midtown Manhattan luxury boutique hotel located near the Empire State Building, Union Square and other New York City attractions. Offers vacation packages and special offers, as well as meeting and event space. ... more   less 
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Also Known As:
Carlton Hotel, Autograph Collection Hotel
Carlton Hotel, Autograph Collection Hotel New York City
Carlton Madison
Carlton Madison Avenue
Carlton On Madison Avenue Hotel
Carlton On Madison Avenue
New York Carlton
Carlton Hotel New York

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