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Carlton Hotel, Autograph Collection

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88 Madison Avenue, New York City, NY 10016
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Carlton Hotel, Autograph Collection
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Carlton Hotel, Autograph Collection
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1,611 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Carlton Hotel, Autograph Collection
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Carmel, New York
Top Contributor
54 reviews 54 reviews
42 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here for a night out in the city with my wife. We paid a rate of $190 which is great for a midtown hotel. Charming hotel and rooms are a good size for NYC standards. Updated rooms and clean as well. Location is great! Centrally located to shopping, restaurants, etc. The hallways are a bit dark but very nice.... More 

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Salt Lake City, Utah
1 review
5 of 5 stars Reviewed 2 weeks ago

I was coming to town with my wife and son to celebrate my sons high school graduation. I called and asked if there was a possible upgrade I could get and was fully upgraded to an executive suite at no extra charge, Thank You!

Was this review helpful? Yes
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had a great stay at this Autograph Hotel. Although we were only staying one night, we were upgraded due to our gold card status. Everyone was incredibly helpful, from the valet service to the check-in staff, to house-keeping. The rooms are lovely, obviously some larger than others. Ours was a standard king with a very nice bath/shower. Only suggestion... More 

Was this review helpful? Yes
vfreeman1, General Manager at Carlton Hotel, Autograph Collection, responded to this review

Dear Christine5355 We are most appreciative of the warm compliments you express regarding your stay at the Carlton.We are very pleased everything worked out so well. We look forward to seeing you again soon Cheers Vic Freeman More 

Billericay
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

On arrival the lobby and common areas were impressive, and whilst I had been advised that rooms in NY we're small, I was shocked when we got to our room. It was tiny, tired, we had no view and there was nowhere to put suitcases or anything. We were constantly moving things around to get ready, go to bed etc.... More 

Was this review helpful? Yes 1
vfreeman1, General Manager at Carlton Hotel, Autograph Collection, responded to this review

Dear Amanda P I am sorry that you found your room smaller than expected. Like most New York hotels we do have some more compact rooms but please know that we also have multiple room types including some very spacious rooms. I was perplexed to read your comments about restaurant options. We are located in the Nomad area of Manhattan... More 

Hamilton, Bermuda
Top Contributor
134 reviews 134 reviews
23 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is not my first time in New York and I have stayed in better hotels but can't complain about their service and amenities. But for the rooms (the bed was very luxuriously comfortable!) and location, I give this hotel a 4 star review! 1. Near 2 subway stops 2. Near almost everything in our itinerary (we like to walk... More 

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vfreeman1, General Manager at Carlton Hotel, Autograph Collection, responded to this review

Dear Yarril Thank you for sharing your feedback. We are delighted that the Carlton and our central location worked so well for you. We hope we will have opportunity to welcome you back in the future Yours Vic Freeman More 

California
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

Our seventh stay at The Carlton and it just keeps getting better and better. Great location, magnificent amenities, superlative staff; we can't imagine that it can get any better than this. A truly fine experience from arrival to departure.

Was this review helpful? Yes
vfreeman1, General Manager at Carlton Hotel, Autograph Collection, responded to this review

Dear DBeuche We are thrilled that we continue to be your hotel of choice when in New York. Thank you for your most gracious comments, we will share them with our team We are so pleased to be able to impress you with each visit. We of course look forward to welcoming you back Cheers Vic Freeman More 

Atlanta, GA
Top Contributor
392 reviews 392 reviews
67 hotel reviews
158 helpful votes 158 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I am not sure what is going on with this property but it is falling apart inside. I stayed here a year or so back and it needed some attention and it is clear in the year or so since, nothing has been done. My room was at the end of a VERY LONG hallway, super noisy from both outside... More 

Was this review helpful? Yes
vfreeman1, General Manager at Carlton Hotel, Autograph Collection, responded to this review

Dear DaistDot24 It is most concerning to read your comments and I truly apologize for your experience. I am not sure which room you were in but we will certainly find out and remediate immediately. This is not our norm as can be seen from other very positive reviews. Again our sincerest apologies Vic Freeman More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The lobby is amazing, great restaurant with a view to the indoor. The rooms are European 19th century style that gives the hotel a classic look. It was really cheap for New York and what you are getting. The hotel is not in the busy center so you do need to walk just a little bit, but it's more quite... More 

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vfreeman1, General Manager at Carlton Hotel, Autograph Collection, responded to this review

Dear cajapan We truly appreciate your kind words regarding the Carlton. We are very pleased your stay was a success. Sincerely Vic Freeman More 

Roswell, Georgia
Top Contributor
283 reviews 283 reviews
60 hotel reviews
184 helpful votes 184 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is not a great hotel but for the price it is fine. My room was small, but this is New York. Everything worked in my room and it was comfortable. The rooms can be noisy but again, this is New York.

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vfreeman1, General Manager at Carlton Hotel, Autograph Collection, responded to this review

Dear Frederico We are pleased to read that the Carlton met your needs. Please know that while some of our rooms are more compact - as you say this is new York, we also offer multiple room types with much more space. We do hope we get to welcome you back in the future Cheers Vic Freeman More 

Senior Contributor
22 reviews 22 reviews
7 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here for 7 nights recently and enjoyed our stay. The staff were very helpful at all times and we couldn't fault them. The location was great with subway nearby direct to time sq, Central Park and ground zero. The room was nice but lacked natural light due to only one small window. No central lighting in the room... More 

Was this review helpful? Yes
vfreeman1, General Manager at Carlton Hotel, Autograph Collection, responded to this review

Dear Seamus30977 We most appreciate your very gracious comments regarding our staff and the hotel during your 1 week stay. We certainly look forward to welcoming you back. All the best Vic Freeman More 

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