We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Carlton Hotel, Autograph Collection

GreenLeadersBronze level
Hotel website
Hotel deals
Hotel packages
88 Madison Avenue, New York City, NY 10016
Special Offer
FREE Wi-Fi
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 guest
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Professional photos
Carlton Hotel, Autograph Collection
View Map
Add Photo Write a Review

1,684 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    607
    648
    258
    109
    62
See reviews for
220
609
111
365
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (278)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (1684)
  • Mar-May only
    (466)
  • Jun-Aug only
    (495)
  • Sep-Nov only
    (391)
  • Dec-Feb only
    (332)
All months
Philadelphia, Pennsylvania
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

This a nice hotel, especially given the price. But if I had been spending my own money, I probably would have chosen to stay somewhere else. The hotel is nicely and elaborately decorated. The style is modern Art Deco. You can still see some original features of the hotel here and there, like the marble staircase. My room was nice--very... More 

Was this review helpful? Yes 1
vfreeman1, General Manager at Carlton Hotel, Autograph Collection, responded to this review

Dear sbm921 We greatly appreciate you staying with us and sharing your feedback. We are pleased to read that there a great many positives in your stay but regret some of the issues you mention. We will be addressing them collectively so we may learn and improve for the future. I hope you will choose to visit us again. Sincerely... More 

Charlotte, North Carolina
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

In desperate need of renovations. The Carlton Hotel has lost all credibility and is not worthy of the Marriott brand. The rooms are run down, dirty and small. The carpets are gross, hallways dark and ominous, no security. The staff seems bored and uninterested. The hotel is a hot mess and not worth the price or any price. Will not... More 

Was this review helpful? Yes
vfreeman1, General Manager at Carlton Hotel, Autograph Collection, responded to this review

Dear Bonnie W We are very saddened and disappointed to read your comments. We apologize that you felt this way about our hotel. We fortunately rarely see feedback such as this and again apologize that this was your perception. Sincerely Vic Freeman More 

Santa Cruz de Tenerife, Spain
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

It was my first visit to NYC, and i have to admit that i was a little bit scared about the hotel selection, as you always read about the lack of quality in many NYC hotels. After a long search i found the Carlton as a very good option, as it is perfectly located and the comments and pics were... More 

Was this review helpful? Yes
vfreeman1, General Manager at Carlton Hotel, Autograph Collection, responded to this review

Dear Loloperri Thank you for such a glowing review of the Carlton. We are delighted our team, location and hotel in general made such a positive impression on you. We hope you a had a wonderful visit to New York Come back again soon Cordially Vic Freeman More 

New Hampshire
Level Contributor
116 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Stayed here for a long weekend. Chose the hotel because of proximity to where we needed to be and excellent rate for NYC. Check-in was easy using Marriott app, and they were nice enough to upgrade us without asking, so the room was spacious. The room had no view to speak of, but was quiet and clean. We didn't have... More 

Was this review helpful? Yes
vfreeman1, General Manager at Carlton Hotel, Autograph Collection, responded to this review

Dear Boodelheimer We most appreciate the positive comments you have shared regarding your weekend at the Carlton.. We are pleased everything worked out well. We look forward to welcoming you back Cheers Vic Freeman More 

Richmond, Vermont
Level Contributor
36 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I booked this hotel for the weekend to bring our daughter to college. We were very happy with the rooms and the location in proximity to her school. The valet parking was standard for NYC and was worth it. The beds were comfortable and the room was spacious enough for what we needed it for. Very nicely... More 

Was this review helpful? Yes
vfreeman1, General Manager at Carlton Hotel, Autograph Collection, responded to this review

Dear KjCross Thank you for sharing your kind words regarding your stay at the Carlton. Please know the only reason we deliver ice to the rooms is there is simply no place to put ice machines on the floors. Our bellman do not expect to be tipped for this service. We hope you daughter has a great year in school.... More 

Level Contributor
25 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

This hotel is perfectly located in Midtown Manhattan, just few walks away from Empire State Building, 5th Avenue and Columbus Circle. The lobby and rooms are elegant and warm, as an old-style NY hotel. Personnel is very kind. Highly recommended!!!!!

Was this review helpful? Yes
vfreeman1, General Manager at Carlton Hotel, Autograph Collection, responded to this review

Dear GiulioAt We are delighted to read that your visit with us was such a success. We are very happy that our central location and wonderful team served you well. All the best Vic Freeman More 

1 review
5 of 5 stars Reviewed 1 week ago

I've stayed here a few times now and I just love it. First, the staff is extremely friendly. Second, it's located in a great part of the city, in close proximity to attractions, shopping, and amazing restaurants, and finally, the rooms are very nice. Highly recommend.

Was this review helpful? Yes
vfreeman1, General Manager at Carlton Hotel, Autograph Collection, responded to this review

Dear Morgan S Thank you for staying with us and sharing these great compliments. We could not be more pleased that our staff, rooms and location meant so much to you. Come back soon Vic Freeman More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Convenient midtown location, walking distance to a large variety of restaurants. * Service: Front desk staff was uninviting and cold, flippant and dismissive in her communication that my room was not ready yet. Very non-intuitive in her ability to anticipate obvious follow up questions and needs. The news was a bit surprise because she was checking me in as if... More 

Was this review helpful? Yes
vfreeman1, General Manager at Carlton Hotel, Autograph Collection, responded to this review

Dear JFerly We apreciate you staying with us and sharing your feedback. I truly apologize for the front desk interaction you mention. It is certainly out of character and we will ensure this is corrected immediately.As you can read from other reviews we usually excel in this area. With apologies again Vic Freeman More 

Fayetteville, Arkansas
1 review
5 of 5 stars Reviewed 2 weeks ago

The staff go above and beyond whether it is as simple as hailing a taxi or escorting to an ATM late night for safety. I was pleasantly surprised to get upgraded upon my arrival. Very efficient check-in and out through mobile app.

Was this review helpful? Yes
vfreeman1, General Manager at Carlton Hotel, Autograph Collection, responded to this review

Dear Ann B We sincerely appreciate this 5 star review. We are very proud that our staff made all the difference. We hope to welcome you back Sincerely Vic Freeman More 

Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

As far as a place to stay is concerned, I enjoyed the rooms. The beds were very comfortable, the staff helpful and attentive. The bathroom shower would flood if you ran the water at max pressure, but learning to conserve a little water did the trick. Close to some great eats, bars and attractions. I'd stay again without hesitation.

Was this review helpful? Yes
vfreeman1, General Manager at Carlton Hotel, Autograph Collection, responded to this review

Dear Sean H We could not ask for any greater commendation than the fact that you would return to the Carlton. Thank You Vic Freeman More 

Questions? Get answers from hotel staff and past guests. Ask a question

671 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (362)
Viewed
Hotel & grounds (64)
Viewed
Room/suite (116)
Viewed
Dining (11)
Viewed
View from room (17)
Viewed
Bathroom (44)
Viewed
Other (110)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (127)
Viewed
Amenities (2)
Viewed
Executive Double Double Room (62)
Viewed
Restaurants and Bars (30)
Viewed
The Hotel (33)

Management photos: Courtesy of the property manager

Viewed
All management photos (182)
Viewed
Hotel & grounds (34)
Viewed
Room/suite (120)
Viewed
Business center/function rooms (4)
Viewed
Dining (7)
Viewed
Other (17)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these New York City hotels
Manhattan
Martha Washington Hotel
Martha Washington Hotel
#234 of 468 in New York City
4.0 of 5 stars 479 reviews
Midtown
The Lexington New York City - an Autograph Collection Hotel
The Lexington New York City - an...
#311 of 468 in New York City
4.0 of 5 stars 1,649 reviews
Midtown
The Roger
The Roger
#216 of 468 in New York City
4.0 of 5 stars 863 reviews
Show Prices
Show Prices
Show Prices
Midtown
Hotel Chandler
Hotel Chandler
#79 of 468 in New York City
4.5 of 5 stars 2,235 reviews
Manhattan
The Marcel at Gramercy
The Marcel at Gramercy
#184 of 468 in New York City
4.0 of 5 stars 1,873 reviews
Midtown
Renaissance New York Hotel 57
Renaissance New York Hotel 57
#274 of 468 in New York City
4.0 of 5 stars 906 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay