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All 451 New York City hotels

Carlton Hotel, Autograph Collection

4.0 of 5 Hotel   |   88 Madison Avenue, New York City, NY 10016
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Ranked #230 of 451 hotels in New York City
GreenLeadersBronze level
A recent review
3 of 5 stars reviewed yesterday
Tim G Los Angeles, California
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1,353 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (189)
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English first
Los Angeles, California
18 reviews 18 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed yesterday NEW

I stayed at the Carlton a couple of years back and can say they have made some nice improvements to the rooms. Mostly recently, I booked an Executive King and it was pleasant enough for the most part - although the air-conditioning never really got cold enough for me. There were a couple of design choices which seemed strange. I... More

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Chicago, Illinois
Senior Contributor
35 reviews 35 reviews
19 hotel reviews
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I selected this hotel mainly because it was only two blocks away from where I was going on my business trip. The location is fine, though a bit out of the way from most attractions. Overall, the two night stay here was average -- nothing really wrong, but also nothing at all special. On the positive side, the service at... More

Was this review helpful? Yes 1
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Not to be overlooked. The efforts made to greet you warmly start at curbside if you valet your car and continues from front desk to the bell captain who will store luggage following check out if you decide to remain the day in NYC. Due to thunderstorms we chose to cancel going out for dinner and were thrilled with the... More

Was this review helpful? Yes 1
Sandy Springs, Georgia, United States
Senior Contributor
30 reviews 30 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I have stayed at the Carlton Hotel twice recently. I usually stay at other hotels in mid-town, but chose this because it was recommended by a colleague. The hotel has been remodeled, and the common areas are very nice and modern. The lobby is spacious and the hotel bar is roomy and comfortable. They generally have live music, which is... More

Was this review helpful? Yes 1
Columbus, Ohio
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

Overall I am pleased with this hotel. An upgraded room was worth the 10 minute wait upon arrival. Room was spacious for NYC standards. Staff was helpful, nothing memorable but they did their job and were friendly. I've stayed at many Autograph hotels and this is on the lower end of the spectrum regarding service. Location is a great feature... More

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vfreeman1, General Manager at Carlton Hotel, Autograph Collection, responded to this review

Dear Nps1589 Thank you for staying with us. We are so glad to see that you were pleased with the hotel and that our staff, room and location all hit their mark. We very much hope you will visit us again. Thank you once more Cheers Vic Freeman More

1 review
3 of 5 stars Reviewed 4 days ago NEW

Nice Hotel--- Room are clean and decent. The best part is location of the hotel. The other facilities are below average like Breakfast and services.Sometime the reception's staff are rude,slow and unfriendly.

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vfreeman1, General Manager at Carlton Hotel, Autograph Collection, responded to this review

Dear Rakesh K Thank you for sharing your comments, we are very pleased that we met your expectations. We apologize for the service experience you mention. Please know this is not our norm we are used to reading very positive comments about our team. Thank you again. We look forward to welcoming you back Cordially Vic Freeman More

San Antonio, Texas
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I'm torn about this hotel. There is so much to like but it leaves a lot to be desired. As a loyal Platinum guest, I frequently stay at Marriott properties and typically don't have any issues. I started the week off at another property (not a Marriott) but once work was over, I moved here for vacation as my husband... More

Was this review helpful? Yes 1
vfreeman1, General Manager at Carlton Hotel, Autograph Collection, responded to this review

Dear SunshineGirl302 Thank you for staying with us and using you valuable Marriott Rewards points. We are very happy to read that there were many complimentary experiences during your stay but truly regret the ones that dissapointed you.We apologize for the mysterious a/c issues you mention as well as the toilet problem. These certtainly are not our norm and again... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I was warmly welcomed by the staff, and was given superb service. The hotel is beautifully renovated and very clean. It has easy metro access, and has free wifi. The bar downstairs has excellent prices, and the noise level outside was very minimal.

Was this review helpful? Yes 1
west hartford, CT
15 reviews 15 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 1 week ago

Hotel is over 100 years old, on the smaller side, and beautifully refinished.Location is very good -- particularly because you can walk toward Third Ave to a number of nice restaurants of a wide variety that are quite good and not overpriced. Also can walk to the "Little Korea" area that has a number of fun restaurants, etc. Up the... More

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Cambridge, MA
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My colleague and I were traveling to NYC for business. We checked in late after a hard day of travel. The front desk staff and general manager went out of their way to make us feel comfortable offering directions to good restaurants in the area. The hotel is a short walk to Union Square. The room was large and very... More

Was this review helpful? Yes 1
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Hotel Summarization (Beta)

What travelers say

  • Empire state building(11)
  • Good location(8)
  • Times Square(6)
  • Room service(6)
  • Hotel staff(5)
  • Molton brown(4)
  • Very comfortable(4)

Additional Information about Carlton Hotel, Autograph Collection

Address: 88 Madison Avenue, New York City, NY 10016
Phone Number:
Location: United States > New York > New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Carlton Hotel, Autograph Collection 4*
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Also Known As:
Carlton Hotel, Autograph Collection Hotel New York City
Carlton Madison Avenue
Carlton On Madison Avenue Hotel
New York Carlton
Carlton Hotel New York

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Executive Double Double Room (62)
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The Hotel (33)

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Room/suite (39)
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Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#34 Green Hotel in New York City #129 Luxury Hotel in New York City #152 Family Hotel in New York City #194 Romantic Hotel in New York City #223 Business Hotel in New York City
Hotel Class
Official Description (provided by the hotel)
A midtown Manhattan luxury boutique hotel located near the Empire State Building, Union Square and other New York City attractions. Offers vacation packages and special offers, as well as meeting and event space. ... more   less 
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