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Carlton Hotel, Autograph Collection

4.0 of 5 88 Madison Avenue, New York City, NY 10016
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Carlton Hotel, Autograph Collection
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Carlton Hotel, Autograph Collection
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1,489 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bristol, United Kingdom
Top Contributor
71 reviews 71 reviews
22 hotel reviews
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed yesterday NEW

Excellently located hotel, with great staff and excellent lobby area. However, I was expecting more from an "autograph" hotel .. Appreciate that hotel rooms in NYC are small, but my room hardly had space for the bathroom which consisted of the shower and toilet behind a makeshift moving panel - there wasn't space to sit on the toilet without hanging... More 

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Fairfield, Connecticut
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

Like most NYC hotels, rooms are small, which is fine. However when we checked in our room had a very strong odor of mustiness, so we asked to be moved. Within minutes a bellhop arrived to move us down the hall to a non-musty smelling room. I both ruins, bed was a double, not a queen which is standard in... More 

Was this review helpful? Yes 1
vfreeman1, General Manager at Carlton Hotel, Autograph Collection, responded to this review

DearTHLM Thank you for taking the time to share your feedback. We are pleased that our central location worked for you and that our team made a positive impression. Please know that the Carlton has multiple room and bed types including doubles,queens and kings.We are also in process of finding replacement chairs for all our rooms. Thank you again. We... More 

Cleveland, Ohio
Senior Contributor
32 reviews 32 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed at the Carlton for 2 nights earlier this month. We were two adults and 2 teens. Lobby is beautifully decorated for the holidays with a Christmas tree, garland and poinsettias. Beautiful restaurant and bustling bar (we walked in to the lobby late Saturday evening to loud music). Front desk staff was friendly and efficient. We were given a very... More 

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Las VEgas
Contributor
17 reviews 17 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This is a great spot - everything was great - the desk staff - but what made it stand out was Merva - the late night room attendant Merva - I have spent hundreds/tousnads of nights on hotels - often arriving late with pillow/towel requests - I met Merva in the hall - she could not have been more friendly... More 

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suburban washington d.c.
Senior Contributor
43 reviews 43 reviews
14 hotel reviews
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed 1 week ago

We are Marriott members, and thought a nice long-weekend getaway would be nice. We live in the Washington, DC area so it isn't too far. I was astonished at what a TINY room this was! There are two of us and only one chair - and it was a broken desk chair. No place to stow suitcases so mine was... More 

Was this review helpful? Yes 1
vfreeman1, General Manager at Carlton Hotel, Autograph Collection, responded to this review

Dear p8umkinseed Thank your for staying with us and sharing your feedback. I apologize that this stay did not meet your expectations. While it is true that a number of our rooms like many in New York are compact. We do have have numerous categories of significantly larger rooms. We have only one Mezzanine level, I am not sure where... More 

New York City, New York
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

Overall, this was my worst stay with a Marriott Hotel, even including the time my bathroom flooded. This place gives the look of a gorgeous, well kept property. The lobby is beautifully decorated and the front guest staff are attentive. However, that is where the pros end. Let's start with the room: nothing unusual for New York City. The rooms... More 

Was this review helpful? Yes 1
vfreeman1, General Manager at Carlton Hotel, Autograph Collection, responded to this review

Dear vin314 I am very sorry you stay has disappointed you so far. It appears from your last comment that you are still at the hotel. I would very much have appreciated an opportunity to learn of your concerns so we could have done something to remedy them. As it is we do not know who you are and would... More 

Monroe, New York, United States
Senior Contributor
24 reviews 24 reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

A very nice Hotel. Conveniently located . Very nice room , small but normal for NYC. Well appointed and very comfortable. Very festive lobby decorated beautifully for the Christmas season. Friendly staff . The door man who I apologize for forgetting his name , flagged us a cab during a busy time in a snow storm. My wife and I... More 

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Florida
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

Everybody knows hotel rooms are small in Manhattan, & this hotel is no exception. Try to get as high a floor as possible & on the least busy street as police sirens, garbage trucks, taxis honking horns, etc., are all part of of the night sounds in Manhattan. Cool retro building & lobby. I was on 10th floor, and while... More 

Was this review helpful? Yes 1
vfreeman1, General Manager at Carlton Hotel, Autograph Collection, responded to this review

Dear UMightAsWell Thank you for sharing your feedback. We are very pleased to read that on the whole you were very satisfied with your stay. I was just curious about your "Internet" comment as the Carlton provides complimentary WiFi service to all our guests. Thanks again, we hope you visit us again soon Sincerely Vic Freeman More 

Kingston, Pennsylvania
Senior Contributor
33 reviews 33 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

We chose the Carlton Hotel because of its standing as an Autograph Collection property. We had stayed in such places while traveling in Europe. NYC has a unique set of challenges when arriving by car. Nevertheless, the Greeter working the entrance guided us throughout our arrival even as traffic whirred about us. He was friendly and reassuring and was radioing... More 

Was this review helpful? Yes 1
Vancouver, Canada
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago

Location is a little out of the way and needs a 15 minute walk to get to the trendy areas north and only a few blocks south to SoHo. Hotel built in the grand old New York style and has a pleasing reception area. Rooms are tiny, but functional and well-appointed with a good bed- shower only. Small and slow... More 

Was this review helpful? Yes 1
vfreeman1, General Manager at Carlton Hotel, Autograph Collection, responded to this review

Dear William T Thank you for taking the time to share your comments.We are happy to see the Carlton and our staff made a good impression on you. It is also good to read that your Manhattan was made to your liking - kudos to our bartender. Thanks again Vic Freeman More 

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Hotel Summarization (Beta)

What travelers say

  • Empire state building(11)
  • Good location(8)
  • Room service(6)
  • Times Square(6)
  • Hotel staff(5)
  • Very comfortable(4)
  • Molton brown(4)

Additional Information about Carlton Hotel, Autograph Collection

Address: 88 Madison Avenue, New York City, NY 10016
Location: United States > New York > New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Carlton Hotel, Autograph Collection 4*
Number of rooms: 317
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Also Known As:
Carlton Hotel, Autograph Collection Hotel New York City
Carlton Madison Avenue
Carlton On Madison Avenue Hotel
New York Carlton
Carlton Hotel New York
Hotel Style:
#45 Green Hotel in New York City
#137 Luxury Hotel in New York City
#187 Family Hotel in New York City
#200 Business Hotel in New York City
#220 Romantic Hotel in New York City

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