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Carlton Hotel, Autograph Collection

4.0 of 5 88 Madison Avenue, New York City, NY 10016
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Carlton Hotel, Autograph Collection
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Carlton Hotel, Autograph Collection
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1,463 reviews from our community

Traveler rating
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    557
    219
    97
    56
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (225)
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Richmond, Virginia
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

I stay in NYC about once a month on business. I don't typically stay this far downtown due to work, but my husband came with me this trip. I absolutely adore it. Staff is GREAT and many mid-town hotels no longer offer room service which is HORRIBLE. Carlton does and the restaurant is very good. Madison Park is close and... More

Was this review helpful? Yes
Toronto, Canada
Contributor
11 reviews 11 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The room was small but somewhat in line with an average standard one-bed hotel room in New York. For what it's worth, the bathroom was a pleasant surprise as it was itself one-third the size of the hotel room itself and featured a deep-soak tub and Molton Brown toiletries - which my gf seemed to like. I realize that I... More

Was this review helpful? Yes
vfreeman1, General Manager at Carlton Hotel, Autograph Collection, responded to this review

Dear legrandfume We appreciate you sharing your experience of your visit with us. We are happy to read that our location, style, and charm were noteworthy. We do hope we will have the opportunity to see you again. Cordially Vic Freeman More

Carlisle, United Kingdom
2 reviews
5 of 5 stars Reviewed 1 week ago NEW

We stayed with The Carlton for 3. Nights at the start of November. I can't xommend the customer service enough, the standard of rooms is exceptional and the food in the restaurant is fantastic. The reception and concierge staff are a credit to this hotel. Thank you for a marvellous stay.

Was this review helpful? Yes
vfreeman1, General Manager at Carlton Hotel, Autograph Collection, responded to this review

Dear VA82_12 We cannot thank you enough for your stallar review of the Carlton. We are delighted that your stay with us was such a success. We hope you will come back and visit us and New York again soon. All the best Vic Freeman More

Blackburn, United Kingdom
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

Rooms were small but adequate. Bathrooms were same. However very clean and includes free wifi. The only down side which isn't that important is that it didn't have tea or coffee making facilities in the rooms. The hold $50 per room on your credit card per nights stay which after nearly 2 weeks I am waiting to be unreleased. The... More

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vfreeman1, General Manager at Carlton Hotel, Autograph Collection, responded to this review

Dear Angela C Thank you for visiting the Carlton. We are very happy to read that your stay with us was a good one. While it is true we do not have coffee makers in the room, they are available on request. Additionally we do offer conplimentary tea and coffee 24 hours/day in our business center. Thank you again Vic... More

New York City, New York
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago

We were staying here for a wedding nearby & overall had a great experience. The room was ready on time for check-in, & the check-in/out process was very fast & friendly. We were on the 10th floor & it was lovely & quiet. No sounds from the streets below at all. The room was an Executive King & it was... More

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vfreeman1, General Manager at Carlton Hotel, Autograph Collection, responded to this review

Dear IslandDragon We thank you for your comments and are so happy to see your stay at the Carlton was a success. I apologize for the multiple emails you mention. We had a technical issue which was resolved the following day. We rarely get comments about the DJ on Sunday but will pay closer attention due to your feedback Thanks... More

NJ
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Thoroughly enjoyed our stay. Classic NYC hotel feel in a good central location. As a Marriott gold member we appreciated the complimentary continental breakfast in the salon. Our room requests were met, and the small heating problem (humming noise) was immediately addressed and fixed. There was a knock on our door almost immediately! Charming, lovely and classic.

Was this review helpful? Yes 1
vfreeman1, General Manager at Carlton Hotel, Autograph Collection, responded to this review

Dear NJSS Thank you for your most warm compliments regarding your stay at the Carlton. We are thrilled our hotel and team meat your expectation. We hope to see you again soon Cordially Vic Freeman More

Millstone, New Jersey
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We loved the foyer, our room was ready for an early check-in luckily and the staff was extremely friendly. Holding our luggage after check out for extra time in the city without dragging the bags with us was a big bonus. Location is convenient, it's great having coffee available at all hours, and the breakfast was yummy too. We will... More

Was this review helpful? Yes
vfreeman1, General Manager at Carlton Hotel, Autograph Collection, responded to this review

Dear Maria S What a great review of the Carlton. We are delighted that your stay with us was a success and appreciate the positive feedback regarding our staff and our restaurant Millesime We look forward to welcoming you back Cheers Vic Freeman More

Boston, MA
Contributor
16 reviews 16 reviews
12 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 1 week ago

When staying in NYC I have come to realize that a small and dark room is to be expected whether the hotel is a 2-star or 5-star; in that respect The Carlton was relatively spacious although still quite dark. Our main complaint about our room was that it had a damp smell when we arrived which the bellman suggested we... More

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vfreeman1, General Manager at Carlton Hotel, Autograph Collection, responded to this review

Dear LuggageGuy Thank you for the kind words regarding the Carlton and in particular our central location. We hope to welcome you back in the not to distant future Cheers Vic Freeman More

Brisbane, Australia
Contributor
13 reviews 13 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The Carlton room was so small towels were very worn really think the hotel a 3 not a 4. The decor of the foyer is lovely though the bar was dark and in need of a refurbishment. The reception staff were friendly however we arrived back at the hotel after a long long day exploring the wonderful NYC to find... More

Was this review helpful? Yes 1
vfreeman1, General Manager at Carlton Hotel, Autograph Collection, responded to this review

Dear Suzie E Thank you for your feedback. We truly apologize that we disappointed you. While like most New York City hotels we do have some smaller rooms, please also know that we have many room types available to our guests with a range of sizes and bed types. Room prices do vary based on the season and the demand.... More

St. Thomas
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 of 5 stars Reviewed 2 weeks ago

Did the doorman get the rip in his pants fixed? We were in New York City for a night. I had a lot of points so decide to stay someplace nice to have a bit of luxury. How wrong was I! We had two rooms and we were granted an early check-in for one room, which was great. However, it... More

Was this review helpful? Yes
vfreeman1, General Manager at Carlton Hotel, Autograph Collection, responded to this review

Dear kcinvi1 Thank you for sharing your review about your one night stay 3 months ago.We truly apologize for your your experience and will share it with our team. As you can see from the numerous excellent reviews of the Carlton this is not our norm. Our apologies again Vic Freeman More

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Hotel Summarization (Beta)

What travelers say

  • Empire state building(11)
  • Good location(8)
  • Times Square(6)
  • Room service(6)
  • Hotel staff(5)
  • Very comfortable(4)
  • Molton brown(4)

Additional Information about Carlton Hotel, Autograph Collection

Address: 88 Madison Avenue, New York City, NY 10016
Location: United States > New York > New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Carlton Hotel, Autograph Collection 4*
Number of rooms: 317
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Also Known As:
Carlton Hotel, Autograph Collection Hotel New York City
Carlton Madison Avenue
Carlton On Madison Avenue Hotel
New York Carlton
Carlton Hotel New York

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