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Carlton Hotel, Autograph Collection

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88 Madison Avenue, New York City, NY 10016
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Carlton Hotel, Autograph Collection
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1,661 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York City, New York
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed yesterday NEW

This is a Marriott property, but leave those expectations at the revolving door and embrace the jazz-age inspired charm of this boutique-style hotel. It is located near Madison Square Park in the Flatiron district so you are centrally located and surrounded by great restaurants. This hotel is a great deal. The staff as a whole is friendly and helpful and... More 

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LA, CA
Level Contributor
89 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

I am usually a fan of Marriott hotels, but this was so disappointing. This is a New York City hotel with a large and well-lit lobby but with tiny and dark interior halls and rooms. The room that I got for about $390/night was barely big enough for a bed, tiny desk and dresser, with a small closet and bathroom.... More 

Was this review helpful? Yes 1
vfreeman1, General Manager at Carlton Hotel, Autograph Collection, responded to this review

Dear LRGE We would like to apologize for having disappointed you on your visit. Please know we do offer larger room types to accommodate all needs. I sincerely apologize for the folio issue you mention. Our nightly procedue is to place it folded under the door for departing guests. I will be sharing your additional commentents with our team so... More 

New Jersey
Level Contributor
41 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

I am platinum Marriott and didn't feel hotel went out of there way to give me the best room possible. First room smelled like mildew and had a view of a brick wall????. Got moved to another room which was just ok. Warn out furniture. Bathroom had issues. Location good, breakfast was nice. This is category 8 property? That's a... More 

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vfreeman1, General Manager at Carlton Hotel, Autograph Collection, responded to this review

Dear worldtraveler21nj We truly appreciate your loyalty to Marriott. Congratulations on your Platinum status. Please know we always endevor to upgrade our vaued Elite members. whenever possible. When you stayed with us, due to the hotel being sold out this severly limited our options.I am sorry. We are pleased you enjoyed our central location as well as the breakfast. Cordially... More 

Pittsburgh, Pennsylvania
Level Contributor
125 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

This is a boutique hotel on Madison Avenue in the Flatiron District. Beautiful rooms. Molton Brown products. Flat screen tv. Full size hair drier. With all that, I'm giving it an average rating for the following reasons. I dislike hotel rooms with food and drink to purchase (minibars). This one had a refrigerator and large tray. I just think it's... More 

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vfreeman1, General Manager at Carlton Hotel, Autograph Collection, responded to this review

Dear Travellingmom15108 Thank you for sharing your feedback we are pleased our location and rooms worked out well for you. I am sorry you did not like the minibar amenitity in the room. The majority of our guests appreciate the convenience of being able to purchase a snack or drink at any time of day or night. I apologize for... More 

Huntington, New York
Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed recently for a mother/daughter trip and truly, I was beyond satisfied. There was a tiny hiccup in our room not being ready BUT the front desk quickly gave complimentary wine while we waited (only 15 minutes or so). When we arrived in our room, I was honestly shocked at the size of it. We had a corner room... More 

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Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

stayed at this hotel for 4 nights a the beginning of May 15. On arrival I was impressed by the foyer and welcome given by the reception desk, and was given a room upgrade. Made our way to our room but found the elevators small just about holding my wife and I and our two suitcases. On making our way... More 

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Scotland, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

Me my partner and her son flew to New York on the 8th July But when we arrived at our destination the apartment complex was nowhere to be found on Easy 28th street The Carlton hotel was on the corner and they gave my partner and her son water while allowing them to relax in their lobby while I turned... More 

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London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed here for a 3 night visit 8-11 July. For my most recent three trips to NYC I have stayed at the Andaz, Roger Williams and Grand Hyatt, so that's my starting point for comparison of the Carlton.. First impressions were of the very friendly and helpful staff,both at the door and at reception. The room was small even... More 

Was this review helpful? Yes 1
San Jose, California
2 reviews
5 of 5 stars Reviewed 1 week ago

I loved this hotel, especially because rooms in NYC can be very small. I was upgraded to the over-sized king room, but having seen it I would gladly pay the extra in the future as it was spacious by NYC standards. I see that prices vary quite a bit for that room, from the $220 range to $500. Lobby was... More 

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Orlando, Florida
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed in King room which was huge by NYC standards. Clean, very comfortable bed, great wifi, and surprisingly quite even on the third floor. Other trips to New York have stayed just off the Times Square area. This was first time staying in this part of the city. The location was not my favorite. While we spent time in SoHo,... More 

Was this review helpful? Yes 1
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