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The Surrey

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20 E. 76th Street, New York City, NY 10021
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The Surrey
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The Surrey
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1,245 reviews from our community

Traveler rating
    957
    190
    58
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    17
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (205)
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New York
1 review
5 of 5 stars Reviewed 3 days ago NEW

Very comfortable and classy..beautiful bathroom great beds and plenty of storage..lovely atmosphere..staff cannot do enough for you..near Central Park..spring and summer must be delightful..many small shops, museums and restaurants in walking distance

Was this review helpful? Yes 1
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for the superb review, and I am delighted to hear you had such a wonderful experience at the Surrey. I am equally happy to hear that you would stay no where else other than the Surrey. I agree that our location offers a more composed alternative to Central Park East, with all the grandeur of Manhattan’s... More 

Chicago
Senior Contributor
25 reviews 25 reviews
16 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Recently stayed here. Very elegant and outstanding service. Rooftop offers great views and only a short block from Central Park. Had bikes available for use free!! Stayed in a suite. Only comment is that they should provide some form of spa seat ( difficult for the ladies to shave). Great water pressure. Need to invest in some new mattresses. Spa... More 

Was this review helpful? Yes 2
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for the superb review, and I am delighted to hear you had such a wonderful experience at the Surrey. I am equally happy to hear that our staff made you feel welcome and that Susan had such a great touch with your Spa services. I agree that our location offers a more composed alternative to Central... More 

Annapolis, Maryland
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

We drove in from Maryland -- 4 1/2 hour drive -- pulled up to the Surrey on 76th and Madison and voila the minivan is parked, we -- all five of us -- go up to our beautiful rooms. Couldn't have been easier. Rooftop garden was perfect -- had it to ourselves. The neighborhood is quiet and peaceful. We spent... More 

Was this review helpful? Yes 1
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for the superb review, and I am delighted to hear you had such a wonderful experience at the Surrey and especially for a 90th birthday which is a celebration in itself. I am equally happy to hear that our staff has always made you feel welcomed and remembers your name as we pride ourselves in our... More 

Toronto, Canada
Contributor
14 reviews 14 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

Bad start. Arrived at noon, room not ready, normal check-in 3:00, promised a priority on availability. Returned to hotel at 3:40, room not ready, waited in (small) lobby, then got tea (very slow) in bar/lounge off lobby, room finally ready at 4:15! Old fashioned small lobby, intimate until about six or more people in it, when it starts to have... More 

Was this review helpful? Yes 1
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for taking the time to post your review on your recent stay with us. While I am happy that the Surrey was the hotel of choice I am disappointed we were not able to meet your expectations. Your feedback is critical to us in order for us to better understand and pin point the opportunities our... More 

Lymm, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago

We stayed in the surrey In February for five days. We chose the hotel because of its location and reputation as a luxury hotel. we were not disappointed , the location was ideal for visiting museums, especially the metropolitan art museum and also for shopping. The hotel itself surpassed out expectations, the room was well decorated and large. The staff... More 

Was this review helpful? Yes
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for the superb review, and I am delighted to hear you had such a wonderful experience at the Surrey. I am equally happy to hear that our staff has always made you feel welcomed and remembers your name as we pride ourselves in our guest initiatives. I agree that our location offers a more composed alternative... More 

New York
Contributor
19 reviews 19 reviews
5 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 1 week ago

We love The Surrey Hotel very very much. We have stayed for about 4 years now and we are treated beautifully. They remember our names and smile and make you feel good. The concierge service is wonderful and so are the doormen and bellmen. Just a wonderful NYC experience. Smaller Quaint Elegant Cheerful Quieter Neighborhood on tree lined street. Cannot... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for the superb review, and I am delighted to hear you had such a wonderful experience at the Surrey. I am equally happy to hear that our staff has always made you feel welcomed and remembers your name as we pride ourselves in our guest initiatives. I agree that our location offers a more composed alternative... More 

Manhattan Beach, California, USA
Top Contributor
139 reviews 139 reviews
26 hotel reviews
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed 1 week ago

This is just a great NY hotel. Great staff ( have Coco line up a car for you!) and better rooms this hotel is a real treat for travelers. Fantastic upper east side location close to great shopping and MTA lines, it has it all. But, no matter how wonderful the bathroom, sheets in the bed (Frette btw) or view...... More 

Was this review helpful? Yes 1
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for the superb review, and I am delighted to hear you had such a wonderful experience at the Surrey. I am equally happy to that Koko has made such an impact on your experience. I agree that our location offers a more composed alternative to Central Park East, with all the grandeur of Manhattan’s premier museums,... More 

London
Senior Contributor
36 reviews 36 reviews
26 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 1 week ago

This is a well appointed, well located uptown hotel. The bar and cafe restaurant are always busy and the lobby which bisects them is small so it is not exactly a peaceful retreat. The hotel has a very good small contemporary art collection but unfortunately had on show some terrible paintings of celebrities. On arrival it took several hours to... More 

Was this review helpful? Yes 2
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for your feedback on your most recent stay at The Surrey. I was disappointed to learn that your experience was not a pleasant one as described in your review. Based on the feedback it appears your stay was during Frieze Art Fair New York. Frieze New York is one of the few fairs around the world... More 

New Orleans, Louisiana
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This was my first trip to New York where I didn't stay in a private home. The staff at The Surrey made you feel like you were in their home not just their place of work. I love how the furnishings match the age of the building but in a modern fresh way. The carpets are Damask, but an updated... More 

Was this review helpful? Yes 1
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for the superb review, and I am delighted to hear you had such a wonderful experience at the Surrey. I am equally happy to hear that you would stay no where else other than the Surrey. I agree that our location offers a more composed alternative to Central Park East, with all the grandeur of Manhattan’s... More 

Berwyn, Pennsylvania, Usa
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Surrey is expensive but delivers on service and amenities. We thought the room was beautiful and well taken care of. All of the staff were friendly and eager to serve. The bar and restaurant were great. Be prepared to pay top dollar for parking ($75) and drinks ($20 per drink).

Review collected in partnership with this hotel

Was this review helpful? Yes 2
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for the superb review, and I am delighted to hear you had such a wonderful experience at the Surrey. I am equally happy to hear that you would stay no where else other than the Surrey. I agree that our location offers a more composed alternative to Central Park East, with all the grandeur of Manhattan’s... More 

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