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5.0 of 5 Hotel   |   20 E. 76th Street, New York City, NY 10021
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The Surrey
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92%
Ranked #18 of 449 hotels in New York City
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 5 days ago
Sarah G Charlotte, North Carolina
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977 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (168)
Date | Rating
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English first
Charlotte, North Carolina
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I love this hotel. The front desk, the doormen, the cleaning staff, room service - all terrific. Guy, at the front desk, is charming and very accommodating. He remembered me from my last visit in January and made me feel very welcome. The rooms are stylish and very comfortable.

Was this review helpful? Yes 1
Exeter, United Kingdom
Top Contributor
61 reviews 61 reviews
24 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 1 week ago

Something a bit different from standard hotel ware. Excellent concierge. Café Boulud a must for the food. Pleasant location, handy for good shopping, restaurants and subway. Roof terrace good for drinks and nibbles.

Review collected in partnership with this hotel

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Sydney, Australia
Senior Reviewer
7 reviews 7 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

My wife and I stayed at the Surrey for 1 week for a special occasion - our daughter's wedding in Central Park. It is obvious that this is an upmarket hotel, catering to a certain clientele. The doorman advised that Demi Moore, and the whole Branson family, had been recent guests. Well, if its good enough for them .... Our... More

Was this review helpful? Yes 2
Los Angeles, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I left early in the morning and forgot my passports in the safe, the hotel night manager was still on duty and handled getting them to me in my home across the country by the very next day. thank you surrey!

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Sandys Parish, Bermuda
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

About a week prior to arrival, I was contacted by the concierge who were immediately available for any wants or needs. The pleasantry expressed in the email (which is very hard to do by email) was followed up upon arrival. All of the doormen, bellman and front desk staff first class. They were always smiling and greeted us when ever... More

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New York
1 review
5 of 5 stars Reviewed 2 weeks ago

I would highly recommend this hotel to anyone looking for a spot that checks off all the boxes. Great location, not too busy, full of great shops, right next to the park, great dining both on property and in the surrounding area, and most of all exceptional service! Great for couples, families, pets and business travellers.

Review collected in partnership with this hotel

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Santiago, Chile
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed 4 nights at The Surrey for pleasure. The hotel is wonderfully located one block away from Central Park and 3 blocks from the Met. Half block from Madison and high standard stores. A beautiful neighborhood. The hotel has small lobby, bar, and restaurant facilities. It all looks fine. Something special is the collection of modern art pieces displayed... More

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Was this review helpful? Yes 2
New York
1 review
5 of 5 stars Reviewed 2 weeks ago

All the staff at the Surrey are exceptional. You will feel welcome from the moment you walk in. The bathroom is amazing and the shower was wonderful. The turn down service sets this hotel apart from others in NYC, we have stayed at other hotels in NYC and this is the first hotel we stayed at that offered turn down... More

Review collected in partnership with this hotel

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Rene R, Manager at The Surrey, responded to this review

Dear Ms. Erika O, Thank you for sharing such gracious feedback from your recent experience with us. I am delighted that our spacious guest accommodations, custom Duxiana bedding, bathrooms and oversized glass enclosed showers exceeded your expectations. We pride ourselves on providing our guests with personalized, intuitive and genuine service delivery and I am so pleased to learn that our... More

Mexico City, Mexico
Contributor
18 reviews 18 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Lovely hotel, service very helpful and kind, room was very comfortable, bed delicious,food at restaurant and in room dinning delicious. Enjoyed stay A block away from Whitney Museum, great location, away from mobs and noise.

Review collected in partnership with this hotel

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Rene R, Manager at The Surrey, responded to this review

Dear Sabrina VV, Thank you for taking the time to share your experience on TripAdvisor. I am delighted that you enjoyed our tranquil Upper East Side location with close proximity to Museum Mile and that our spacious guest accommodations featuring custom Duxiana bedding exceeded your expectations. I concur that culinary delights by Michelin starred Café Boulud, both in the restaurant... More

Denham Springs, Louisiana
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Great staff.....waiting to help to make our stay a perfect one. Brian is one of the friendliest doorman in the city. The penthouse garden/bar is the perfect place to end the day. Beautiful view of the city while the sun goes down. The room was much larger than a normal NYC room.

Was this review helpful? Yes
Rene R, Manager at The Surrey, responded to this review

Dear Nsmcdonald, Thank you for taking the time to share such gracious feedback from your stay with us. We pride ourselves in providing our guests with personalized, genuine and intuitive service delivery and I am thrilled that our entire team, most notably Mr. Brian Conboy, our wonderful Doorman, was successful in achieving this with you. I am thrilled that our... More

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Additional Information about The Surrey

Address: 20 E. 76th Street, New York City, NY 10021
Phone Number:
Location: United States > New York > New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Surrey 5*
Reservation Options:
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Also Known As:
The Surrey Hotel New York City
Surrey Hotel New York City
Surrey Suite Hotel
Surrey New York City

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Amenities (82)

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Amenities

Bar / Lounge Business Center with Internet Access Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style
#4 Spa Hotel in New York City #5 Business Hotel in New York City #9 Romantic Hotel in New York City #13 Luxury Hotel in New York City #46 Family Hotel in New York City
Hotel Class
Official Description (provided by the hotel)
Exceptional moments at The Surrey extend well beyond your accommodations. Whether you prefer entertaining in the garden, indulging ­in a relaxing massage at Cornelia Spa or dining at your favorite table at Café Boulud, personality and personal preferences inform our service from the moment you make your reservation. Upon booking a suite at The Surrey, guests will receive the Complimentary Suite Program which includes complimentary wireless Internet, daily international newspaper, shoe shine, and a Surrey welcome amenity. ... more   less 
Number of rooms
190

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