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The Surrey

5.0 of 5 20 E. 76th Street, New York City, NY 10021
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Certificate of Excellence 2014
The Surrey
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The Surrey
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1,124 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed yesterday NEW

Have just returned from a 5 day break & missing the hotel & City already. Beds were huge & so comfortable, staff extremely friendly & helpful, hotel very clean & in a wonderful location. Felt very safe walking around the area close to hotel & had a fab time shopping in all the designers shops. Highly recommend The Surrey &... More

Review collected in partnership with this hotel

Was this review helpful? Yes 2
Birmingham, Alabama
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The Surrey is literally like an island of calm in the middle of hectic of New York City. It is classy and stylish in décor, yet feels cozy and inviting the minute you walk through the front door. The rooms are large and the bed as comfortable as our Tempurpedic at home. There is turn-down service at night and all... More

Was this review helpful? Yes 1
Austin, Texas
Contributor
14 reviews 14 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Small things make the biggest difference when you travel as much as I do. And a friendly welcome, complimentary water and morning coffee in the lobby are all small things that made for a stress free business trip to New York. The room was extremely large, and the furnishings were exquisite. The bed - beyond words - and there's even... More

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Los Angeles, California
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Of all the hotels I have stayed at in NYC, this is hands down my favorite. The rooms are warm and well appointed, the staff is polite and knowledgeable concerning all things NY, and the location makes you feel at home vs. the impersonal larger luxury chain hotels.

Was this review helpful? Yes 1
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for taking the time to share your feedback on your most recent trip to the Surrey with us. We pride ourselves on providing our guests with personalized, intuitive and genuine service delivery and I am so pleased to learn that our entire team was successful in achieving this with you and that our hotel remains a... More

Newbury, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Stayed in November 2014. Excellent stay in this very pleasant stylish hotel. The staff were excellent - nothing too much trouble without being pushy. Great location next to Central Park, plenty of opportunity for dawn running in the park.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for taking the time to share your intimate details of your stay with us and our fellow Trip Advisor followers. We are thrilled that we were able to create our "Privately NY" getaway for your stay and it seems we may have made a loyalist out of you. We look forward to welcoming you on your... More

Bruxelles
Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is well located near central park and the muséums . The restaurant "boullu" is a great moment. Among the disappointments : the AC and the wifi in the rooms are defective . It's not accpetable for a Relais & Château The staff at the reception is also disappointing

Was this review helpful? Yes 3
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Please allow me to express my sincerest apologies for the inconveniences and disappointments you experienced during your stay, from the condition of your accommodation where you highlighted the WIFI and AC to the service you received from our front desk staff. It is simply inexcusable, and I know my apologies cannot even begin to make amends for the... More

Plymouth, United Kingdom
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed at The Surrey for 4 nights on my first trip to NYC. The hotel is simply amazing. The rooms are lovely, have everything you need and the beds are beyond comfortable. I also loved the bathroom. The location is great, quiet for the city but not far from the action. Great subway stop on 77th street close by!... More

Was this review helpful? Yes 3
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, We pride ourselves on providing our guests personalized, gracious and warm service delivery and I am so pleased that our entire team went out of their way to contribute to a perfect experience. I am happy you discovered Bar Pleiades and enjoyed our cocktails and maybe the next time you will be able to try Café Boulud and... More

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My wife and I visited The Surrey in late October, our first trip to New York, we live in London After a delayed flight and no luggage courtesy of BA, we waited at JFK for The Hotel's limousine, booked in advance and paid for in full. We called the hotel to ask where our car was and to our horror... More

Was this review helpful? Yes 4
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Please allow me to express my sincerest apologies for the inconveniences and disappointments you experienced during your stay, from the condition the transportation to arrival and our failures to exceed your expectations. Our team works really hard at creating a fantastic stay for our guests and it truly disappoints me when we fail our customers. I have gone... More

yukon, ok
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I will start with my two complaints. We stayed in a 2-room suite and purchased a "package" family deal as well as added a chilled bottle of champagne upon arrival. The champagne was not in the room when we arrived, neither were the other "package" amenities. It was hours later, after calling the front desk, that the champagne arrived -... More

Was this review helpful? Yes
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Please allow me to express my sincerest apologies for the inconveniences and disappointments you experienced during your stay, from the Champagne not being in the room before arrival and not having a full length mirror in the connecting salon of the suite. I will be sharing your feedback with the team to ensure we make the correction noted... More

Rio De Janeiro, Brazil
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The hotel is great and the location is wonderfull - quite site at NYC. The concierge help us a lot during all of our nine nights stay! I recomend this great Relais & Chateau hotel with charm and ellegancy.

Review collected in partnership with this hotel

Was this review helpful? Yes 3
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for the superb review, and I am delighted to hear you had such a wonderful experience at The Surrey. I agree that our location offers a more composed alternative to Central Park East, with all the grandeur of Manhattan’s premier museums, galleries and designer boutiques. Our hotel offers residential luxury with sophisticated and thoughtful service to... More

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Additional Information about The Surrey

Address: 20 E. 76th Street, New York City, NY 10021
Phone Number:
Location: United States > New York > New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Surrey 5*
Number of rooms: 190
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Also Known As:
The Surrey Hotel New York City
Surrey Hotel New York City
Surrey Suite Hotel
Surrey New York City

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