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5.0 of 5 Hotel   |   20 E. 76th Street, New York City, NY 10021
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Ranked #19 of 447 hotels in New York City
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 3 days ago
partydressy New York City
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892 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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New York City
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Stayed at the Surrey for a long weekend and we had the greatest time. It's truly a beautiful boutique hotel. The rooms are stylish and bright and clean. And the staff treated us like we were celebrities. It's so close to Central Park, all of the museums on the Upper East Side, and fabulous shopping on Madison Avenue. It's hard... More

Was this review helpful? Yes 1
Rene R, Manager at The Surrey, responded to this review

Dear Guest, Thank you for sharing such gracious feedback from your recent long weekend with us. I am delighted that you enjoyed our tranquil Upper East Side location with close proximity to Central Park, famed Madison Avenue shopping and museum mile and that our inspiring Lauren Rottet design exceeded your expectations. We pride ourselves on the warm and gracious service... More

Senior Contributor
21 reviews 21 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

READ THIS BEFORE YOU BOOK THIS HOTEL This hotel bears the sign of Relais and Chateau at this door, but that's probably the only relation it has with a Relais or a Chateau. Indeed the location is excellent ( if you are interested in this part of New York) and the rooms are large enough ( as described) BUT to... More

Was this review helpful? Yes 1
Rene R, General Manager at The Surrey, responded to this review

Dear Guest, Thank you for taking the time to share your candid feedback from your recent stay with us. I am truly disheartened that we failed to exceed your expectations in so many regards. I would like to extend my most heartfelt apologies for the inconvenience you experienced from the exterior noise pollution and having to repeatedly request services to... More

London
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

We wanted to stay in a five star boutique hotel on the UES and that is exactly what we got with the Surrey.our room was light and airy and the bathroom was a very good size with a great shower. All of the staff we encountered were friendly and highly efficient . The bar was a great little place for... More

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Rene R, Manager at The Surrey, responded to this review

Dear Guest, Thank you for sharing your most gracious feedback from your week long stay with us. I am thrilled that we exceeded your expectations from our tranquil Upper East Side location, inspiring Lauren Rottet design and warm and gracious service provided by our team members. We truly appreciate your advocacy of The Surrey and we look forward to welcoming... More

Andover, United Kingdom
2 reviews
4 of 5 stars Reviewed 6 days ago NEW

A comfortable hotel with very helpful staff. Nothing was too much trouble. Cafe expensive, especially the wine but the food was well worth it. The subway was nearby that enabled you to get to the other areas of NY.Buying a subway ticket for the week was well worth it $30 plus tax. Problems getting to the hotel from JFK but... More

Review collected in partnership with this hotel

Was this review helpful? Yes
Rene R, Manager at The Surrey, responded to this review

Dear Guest, Thank you for sharing your feedback from your recent stay at The Surrey. I am delighted that your stay was most comfortable and that we were successful in providing you with caring and intuitive service delivery. I am thrilled that you enjoyed the culinary delights of Michelin starred Café Boulud and that our idyllic Upper East Side location... More

Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

We stayed at the Surrey for over a week. It's a little pricey but exceptionally gorgeous. This hotel is beautiful down to every detail. The staff was always friendly and our room was very clean. I really cannot say enough about the staff and their attention to detail. It is truly exceptional. I would absolutely recommend this hotel to anyone... More

Was this review helpful? Yes
Rene R, Manager at The Surrey, responded to this review

Dear Guest, Thank you for sharing your most gracious feedback from your week long stay with us. I am thrilled that we exceeded your expectations from our tranquil Upper East Side location, inspiring Lauren Rottet design and warm and gracious service provided by our team members. We truly appreciate your advocacy of The Surrey and we look forward to welcoming... More

New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

5 days in The Surrey felt liked we'd lived there for years as the staff were so friendly and accommodating. The room were spacious, wonderfully decorated and very well maintained. The Bar has a great feel and elegance to match. I can say enough about the concierge service, helpful, friendly and exceptionally in tune with their guests. All in all... More

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Rene R, Manager at The Surrey, responded to this review

Dear Guest, Thank you for taking the time to share such positive feedback from your recent stay with us. We are truly honored to be considered one of the best hotels you have stayed in. I am thrilled that you enjoyed our spacious guest accommodations and inspiring Lauren Rottet design and that Coco Chanel inspired Bar Pleiades exceeded your expectations.... More

hampshire
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

Lovely hotel and staff.Room spacious and clean,Well done to the hotels doorman who provide a first class service.Ambiance and drinks in the bar superb, Jazz band Friday night lovely . Only one small negative, charging for WI-Fi ?

Was this review helpful? Yes 1
Rene R, Manager at The Surrey, responded to this review

Dear Guest, Thank you for sharing your feedback from your recent stay at The Surrey. I am delighted that you enjoyed our spacious guest accommodations and inspiring Lauren Rottet design. I concur that Coco Chanel inspired Bar Pleiades is one of our most special attributes and I am thrilled that you enjoyed the innovative libations, ambiance and live Jazz music.... More

New York City, New York
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Discovered this hotel last week,and it is really good. Staff are brilliant,really friendly,and courteous. Rooms are really comfortable, and I would award 11 out of 10 on the points scale. Hope to come back soon,it is a must My Favourite perfume is paco rabon,they put a sample in my room really considerate. I will come back

Was this review helpful? Yes 2
Rene R, Manager at The Surrey, responded to this review

Dear Guest, Thank you for taking the time to share your feedback from your recent experience at The Surrey. I am delighted that you enjoyed our comfortable and spacious guest accommodations and that the caring, personalized and intuitive service provided by our team members exceeded your expectations. I was so proud to learn that your stay was further customized by... More

Bethlehem, Pa
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We chose The Surrey for its convenient location within walking distance of The Metropolitan Museum of Art. We were pleased with the availability of a two queen bed room with ample space, luxurious bedding and beautiful furnishings. Pre-stay contacts from the concierge and guest relations made sure our transition was smooth and our special occasion stay was perfect in every... More

Review collected in partnership with this hotel

Was this review helpful? Yes 2
Rene R, General Manager at The Surrey, responded to this review

Dear Guest, Thank you for sharing such generous feedback from your recent stay at The Surrey. We are truly honored to have been part of your special occasion. I am delighted that you enjoyed our idyllic Upper East Side location with close proximity to Museum Mile and that our spacious guest accommodations featuring custom Duxiana bedding and inspiring Lauren Rottet... More

Los Angeles, California
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

This was my first stay at the Surrey and could not have been happier with my selection. The rooms were beautifully appointed with upgraded decor and technology. The service was superb and the food and beverage outstanding. The location on Madison and 76 was perfect for dining, shopping and walking in the city. I am excited to return and stay... More

Was this review helpful? Yes 2
Rene R, Manager at The Surrey, responded to this review

Dear Guest, Thank you for sharing your most generous feedback from your first stay at The Surrey. I am delighted that you enjoyed our idyllic Upper East Side location with close proximity to Central Park and famed Madison Avenue shopping. We are truly pleased that we exceeded your expectations from our inspiring Lauren Rottet design and spacious guest accommodations to... More

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Additional Information about The Surrey

Also Known As:
The Surrey Hotel
The Surrey Hotel New York City
Surrey Hotel New York City
Surrey Hotel New York
Surrey Suite Hotel
Surrey Hotel
Surrey New York City
Address: 20 E. 76th Street, New York City, NY 10021
Phone Number:
Location: United States > New York > New York City
Amenities:
Business Center with Internet Access Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Business Hotel in New York City
#10 Romantic Hotel in New York City
#13 Luxury Hotel in New York City
#33 Family Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Surrey 5*
Official Description (provided by the hotel):
Exceptional moments at The Surrey extend well beyond your accommodations. Whether you prefer entertaining in the garden, indulging ­in a relaxing massage at Cornelia Spa or dining at your favorite table at Café Boulud, personality and personal preferences inform our service from the moment you make your reservation. Upon booking a suite at The Surrey, guests will receive the Complimentary Suite Program which includes complimentary wireless Internet, daily international newspaper, shoe shine, and a Surrey welcome amenity. ... more   less 
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