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The Surrey

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20 E. 76th Street, New York City, NY 10021
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The Surrey
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1,287 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (209)
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New York
1 review
5 of 5 stars Reviewed yesterday NEW

Great Stuff, the hotel is great, very good located, but above all, the people who work there make you feel that you are at home. I asked some tickets for a Concert to the Consergerie and he got me great ticket. It was the birthday of my wife and they surprise us with a bottle of champagne. Thank again to... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Boston, Massachusetts
Level Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Just got back from a July 4th holiday getaway in NYC at The Surrey. The hotel is top notch. Quiet area of town 1/2 block from Central Park and about 4-5 blocks from some nice restaurants/shopping. The hotel itself is beautiful, very elegant. Felt more like a luxury residence building than a hotel. Room (we had Grand Deluxe Salon) is... More 

Was this review helpful? Yes 1
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for taking the time to share your generous feedback from your recent stay with us. We were truly delighted that we exceeded your expectations from our unique design, tastefully appointed details in your accommodation, to the private enclave of our private roof garden, to our central location to the best of New York and most importantly,... More 

Melbourne, Australia
1 review
5 of 5 stars Reviewed 2 days ago NEW

The Surrey was superb in every way. Our room was spacious and beautifully decorated, comfortable, quiet and just a pleasure to stay in. Our 8 night stay didn't disappoint and we were reluctant to leave.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for the superb review, and I am delighted to hear you had such a wonderful experience at the Surrey. I agree that our location offers a more composed alternative to Central Park East, with all the grandeur of Manhattan’s premier museums, galleries and designer boutiques. Our hotel offers residential luxury with sophisticated and thoughtful service to... More 

Paris, France
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

23 minutes was the time it took the front desk assistant to check us out. I will spare you the details. I am a business traveler who used to stay at The Mark and decided to try The Surrey. The room are nice for the price (I had a junior suite) but the gym, the service and the lobby are... More 

Was this review helpful? Yes 5
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for taking the time to share your candid feedback from your recent stay with us. Please allow me to personally extend my sincere and heartfelt apologies for the frustration and annoyance you experienced in respect to your delayed checkout and our failed service encounter. As you did not provide much details on your experience we will... More 

Level Contributor
134 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This hotel is really fabulous Rooms are nice and big , service excellent and everything you would expect from a hotel in this class! Ideally situated if you like Central Park, we love walking around it and so it was fabulous for us. 5th Avenue also close by so ideal for shopping. The roof top bar is fabulous but must... More 

Was this review helpful? Yes 1
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for taking the time to share your generous feedback from your recent stay with us. We were truly delighted that we exceeded your expectations from our unique design, tastefully appointed details in your accommodation, to the private enclave of our private roof garden, to our central location to the best of New York and most importantly,... More 

west palm beach, fl.
Level Contributor
72 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Had the pleasure last weekend of staying at The Surrey. I had a jr. suite that had a fireplace and large balcony! Only 2 of these at the hotel. The room was spacious and nicely furnished. The marbel bathroom was large and well fitted for 2 people. Plenty of storage and light and bright with large windows. They also had... More 

Was this review helpful? Yes 1
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for the superb review, and I am delighted to hear you had such a wonderful experience at the Surrey. I agree that our location offers a more composed alternative to Central Park East, with all the grandeur of Manhattan’s premier museums, galleries and designer boutiques. Our hotel offers residential luxury with sophisticated and thoughtful service to... More 

Ireland
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 1 week ago

Recently stayed here for 8 nights. I have now stayed in approximately 15 hotels in NYC, and The Surrey is unquestionably the pick of the bunch. Some of the other hotels I have stayed at at this level include the Ritz Carlton and The Peninsula - The Surrey is better than these. I interacted with quite a lot of the... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 2
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for the superb review, and I am delighted to hear you had such a wonderful experience at the Surrey. I agree that our location offers a more composed alternative to Central Park East, with all the grandeur of Manhattan’s premier museums, galleries and designer boutiques. Our hotel offers residential luxury with sophisticated and thoughtful service to... More 

Houston
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We traveled to NYC to bring our daughter to board the bus to camp. We stayed at the Surrey and chose this property based solely on location. The only disappointment is that we only stayed one night. The room is beautifully decorated and very clean and comfortable. We ate breakfast at the hotel restaurant and the food and service was... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for the superb review, and I am delighted to hear you had such a wonderful experience at the Surrey. I agree that our location offers a more composed alternative to Central Park East, with all the grandeur of Manhattan’s premier museums, galleries and designer boutiques. Our hotel offers residential luxury with sophisticated and thoughtful service to... More 

County Galway, Ireland
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here with friends. The hotel rooms were very good, comfortable beds, good showers, no noise but we did have difficulty with wifi. The staff at reception left us waiting around for a long time because our rooms were booked under the trip organisers name & they would not give us access to the rooms until the organiser arrived. This... More 

Was this review helpful? Yes 2
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for sharing your candid feedback from your recent stay with us. I am truly disheartened to learn of your experience and would like to extend my most sincere apologies for your takeaway from our services at the hotel. I make no excuses for our shortcomings and hope that you will give us the opportunity to restore... More 

Chelmsford, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We spent six nights at The Surrey & I haven't got a single negative thing to say about it. The hotel is styled beautifully, the staff are absolutely incredible & the location is amazing. The concierge Michael must be one of the best in NYC & gave us fantastic restaurant recommendations. The Surrey is somewhere I will definitely return!

Was this review helpful? Yes 1
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for taking the time to share your generous feedback from your recent stay with us. We were truly delighted that we exceeded your expectations from our unique design, tastefully appointed details in your accommodation, to the private enclave of our private roof garden, to our central location to the best of New York and most importantly,... More 

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