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The Surrey

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20 E. 76th Street, New York City, NY 10021
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The Surrey
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The Surrey
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1,196 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Cincinnati, Ohio
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed yesterday NEW

The hotel was lovely, the staff was very gracious and helpful, the rooms were spacious, clean, tastefully furnished, the baths and showers were large and very nice, the closet space was ample and the beds were very comfortable. Upon arrival, per our request, we were upgraded to a slightly larger standard deluxe room. A junior suite became available for our... More 

Was this review helpful? Yes 1
Laguna Hills, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

My wife and I travel extensively, with NYC a popular destination. Over the years we have tried many hotels there, with varying results. For the upper east side, The Surrey is ideal. We have found our new Manhattan home. The location is superb, steps from Madison Avenue or Central Park. Our room was large, comfortable and quiet with all the... More 

Was this review helpful? Yes 2
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for the superb review, and I am delighted to hear you had such a wonderful experience at the Surrey. I agree that our location offers a more composed alternative to Central Park East, with all the grandeur of Manhattan’s premier museums, galleries and designer boutiques. Our hotel offers residential luxury with sophisticated and thoughtful service to... More 

New York
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We stayed at The Surrey in March of this year. It is conveniently located to the facilities we needed to access while on this trip. We were very close walking distance to Central Park and many other tourist attractions. The staff is very friendly here and they will help accommodate your needs whether it is late night dining or internet... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for the superb review, and I am delighted to hear you had such a wonderful experience at the Surrey. I agree that our location offers a more composed alternative to Central Park East, with all the grandeur of Manhattan’s premier museums, galleries and designer boutiques. Our hotel offers residential luxury with sophisticated and thoughtful service to... More 

Prague, Czech Republic
Contributor
18 reviews 18 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 1 week ago

The Surrey is situated in a nice district close to great shopping and museums. Our welcome upon arrival was excellent. The interior is a little tired but comfortable. Our biggest problem was the noise as the building has no double glazing and therefore it sounds like ever car is entering your room and we were on the 6th floor. We... More 

Was this review helpful? Yes 1
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for taking the time to post your review on your recent stay with us. While I am happy that the Surrey was the hotel of choice I am disappointed we were not able to have your recent stay as perfect as it could have been. Your feedback is critical to us to better understand and pin... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

We stayed at the hotel for 5nights in March 2015 to take in the sights and attend the city's St Patrick's day parade. The front desk staff and doormen were very helpful during our stay, offering several recommendations of things go do and see on the city. Pablo from front of house looked after us very well and when we... More 

Was this review helpful? Yes 1
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for the superb review, and I am delighted to hear you had such a wonderful experience at the Surrey. I agree that our location offers a more composed alternative to Central Park East, with all the grandeur of Manhattan’s premier museums, galleries and designer boutiques. Our hotel offers residential luxury with sophisticated and thoughtful service to... More 

Beirut, Lebanon
Contributor
11 reviews 11 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife & I stayed at The Surrey for 3 nights on 12 March, we would most definitely come back. From the minute your taxi arrives to the minute you check-out, you feel like a star. I can only praise all the staff at The Surrey, if by chance you seem puzzled, you would find someone asking: "Sir, can I... More 

Was this review helpful? Yes 1
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for the superb review, and I am delighted to hear you had such a wonderful experience at the Surrey. I agree that our location offers a more composed alternative to Central Park East, with all the grandeur of Manhattan’s premier museums, galleries and designer boutiques. Our hotel offers residential luxury with sophisticated and thoughtful service to... More 

maryland
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We celebrated my 40th birthday at the Surrey and it was fantastic! The room was gorgeous and clean and spacious! Very comfortable beds and entire hotel was very elegant ! The staff was helpful and kind-especially the doormen.

Was this review helpful? Yes 2
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for the superb review, and I am delighted to hear you had such a wonderful experience at the Surrey. I agree that our location offers a more composed alternative to Central Park East, with all the grandeur of Manhattan’s premier museums, galleries and designer boutiques. Our hotel offers residential luxury with sophisticated and thoughtful service to... More 

London, United Kingdom
Contributor
12 reviews 12 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Surrey is a really nice hotel in a great location. The management is great, but sadly they are not the people facing clients every day. The receptionists are rude, and forget who is paying their salaries. The cleaners try to get away from cleaning every day, if they can, and you find yourself calling and asking your room to be... More 

Was this review helpful? Yes 2
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for taking the time to post your review on your recent stay with us. While I am happy that the Surrey was the hotel of choice I am disappointed we were not able to have your recent stay as perfect as it could have been. Your feedback is critical to us to better understand and pin... More 

New York City, New York
Top Contributor
75 reviews 75 reviews
16 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is a great hotel! Rooms and bathroom are very large and well appointed. Our room had real fire place, which was wonderful. Amenities were nice. We received complimentary wine and cheese in the room upon our arrival and kids got a sweet treat as well. Some rooms offer views of the central park. I enjoyed the quiet and tranquility... More 

Was this review helpful? Yes 1
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for the superb review, and I am delighted to hear you had such a wonderful experience at the Surrey. I agree that our location offers a more composed alternative to Central Park East, with all the grandeur of Manhattan’s premier museums, galleries and designer boutiques. Our hotel offers residential luxury with sophisticated and thoughtful service to... More 

Montreal, Canada
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

we stay 3 nights at the Surrey beginning of March. Our room was large, very clean, smelled nice, bed confortable. We had room 1110, it was located on the quiet side. Hotel is very well located. Staff was friendly and helpfull.

Was this review helpful? Yes 1
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for the superb review, and I am delighted to hear you had such a wonderful experience at the Surrey. I agree that our location offers a more composed alternative to Central Park East, with all the grandeur of Manhattan’s premier museums, galleries and designer boutiques. Our hotel offers residential luxury with sophisticated and thoughtful service to... More 

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Upper East Side
Combining quiet residential neighborhoods that have easy access to Central Park with world-famous cultural institutions, the Upper East Side is one of the most livable places in the city. Along beautiful Fifth Avenue, you’ll find Museum Mile, which houses many of the nation's most famous attractions in a single stretch, like The Metropolitan Museum of Art and the Guggenheim Museum. Walk a few blocks into the neighborhood, and you’ll come to Park Avenue, the poshest address in the city, lined with grand apartment buildings as far as the eye can see. Even if you can’t afford the luxury goods along Madison Avenue, it’s still a great spot to window shop an afternoon away.
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