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The Surrey

5.0 of 5 20 E. 76th Street, New York City, NY 10021
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Certificate of Excellence 2014
The Surrey
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The Surrey
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1,134 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (186)
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Just stayed the weekend at The Surrey and was very pleased! Beautiful hotel. Our room was lovely, clean and quite large by NYC standards. The bed was very comfortable and the bathroom was super clean. The cleaning service did a wonderful job tidying up our room each morning. There was little-to-no noise. Very friendly and accommodating staff! Also, we loved... More 

Was this review helpful? Yes 1
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for taking the time to share such gracious feedback from your stay with us. I am delighted that you enjoyed our idyllic Upper East Side location just steps from Central Park and with convenient access to the Metropolitan Museum of Art. I am thrilled that our team was able to exceed your expectations from the caring... More 

Bristol, United Kingdom
Senior Contributor
35 reviews 35 reviews
13 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 1 week ago

Have just returned from 4 nights at The Surrey and it is one of the best hotels I have stayed at anywhere in the world. We checked in on Monday and were offered a (paid) upgrade to a junior suite which we took and it was worth every dollar, top quality furniture and furnishings, big lounge space, bedroom and bathroom.... More 

Was this review helpful? Yes 1
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for sharing your gracious feedback from your recent stay at The Surrey. We are thrilled that you enjoyed our idyllic Upper East Side location with close proximity to Central Park and famed Madison Avenue shopping and that our spacious accommodations exceeded your expectations. We pride ourselves on the personalized and intuitive service provided by our team... More 

New York
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We just returned from a 40th birthday getaway with my family which included my wife and 3 young girls. (11,9 and5) Not only was the hotel clean, the food was exceptional and the rooms (2bedroom suite) was the largest weve ever seen in the city. I must point out that the concierge crew (Triple M we called them) Michael, Michael... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 2
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for taking the time to post and excellent review and sharing your intimate details with our fellow Trip Advisor readers. We pride ourselves on providing our guests personalized, gracious and warm service delivery and I am so pleased that our entire team, most notably the 3 M's Michael, Michael and Morgan at the concierge were able... More 

Princeton Junction, New Jersey
Top Contributor
71 reviews 71 reviews
12 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Wanted to have a true NY experience so , my friend and I went to The Surrey to celebrate her birthday. Location of the hotel is super: near Central Park, and the best museums in city. Ask the staff to a restaurant to suggest in the area (location of many of the city's fine dining) The rooms are quite unique... More 

Was this review helpful? Yes 3
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, It is fantastic to hear that The Surrey was your hotel of choice for your special trip. You have a keen eye for design and décor, and it is delightful to know that you appreciated the sophisticated style for which our hotel is known. As you noted, the staff makes it an essential part of any stay and... More 

New York City, New York
Senior Reviewer
10 reviews 10 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This 5 star hotel lived up to its reputation. We stayed there for three nights with two English bulldogs and all of us enjoyed every moment and aspect of this place, including the best breakfasts one can hope for in the morning. This is the hotel we will come back to on our next big apple holiday.

Was this review helpful? Yes 1
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for taking the time to share your review of your recent stay. It sounds as though you truly enjoyed the accommodations and décor, which we are delighted to hear. Our partnership with Café Boulud embodies the spirit of the Surrey and our "Privately New York" theme and I am so happy that it made a tremendous... More 

Stamford, Connecticut
Senior Reviewer
10 reviews 10 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel has a personality that is not to be missed. It is to make the guests' stays as enjoyable and seamless as possible. Every problem that you may have becomes the hotel's staffs' problem so the guests' needn't worry about them.

Review collected in partnership with this hotel

Was this review helpful? Yes
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for the 5 Star review you posted for our fellow Trip Advisor readers and for the intimate knowledge of your experience while you stayed with us. We are delighted you noticed that our team embodies a thoughtful and intuitive approach to service and strive to make the best stay for our guests. We appreciate the feedback... More 

A TripAdvisor Member
5 of 5 stars Reviewed 2 weeks ago

My daughter and I stayed at the Surrey the week of Thanksgiving. We were in NYC to look at condos on the Upper East Side because we want to move there. We enjoyed our stay at the Surrey very much. Everyone was very helpful and welcoming. We will definitely come back to the Surrey.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, It is fantastic to hear that The Surrey was your hotel of choice for your special holiday trip while you looked for a new place to reside. You have a keen eye for design and décor, and it is delightful to know that you appreciated the sophisticated style for which our hotel is known. As you noted, the... More 

Chautauqua, New York
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed for an evening, 2 different occasions. Both were above my expectation. The rooms are amazing, and each room has a well-stocked bar and an expresso machine for your pleasure. The hotel Bar and restaurant are wonderful, the bar tenders are experts at their craft and will mix you a perfect and proper cocktail. It's all here, almost anything you... More 

Was this review helpful? Yes 1
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for the superb review, and I am delighted to hear you had such a wonderful experience at The Surrey. I agree that our location offers a more composed alternative to Central Park East, with all the grandeur of Manhattan’s premier museums, galleries and designer boutiques. Our hotel offers residential luxury with sophisticated and thoughtful service to... More 

Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Great location, warm and friendly welcome, beautiful and clean rooms and chic and elegant decor. Between Madison and 5th where some of the best museums in the world are, the most beautiful Central Park and upscale shopping, the hotel is outstanding. Can't wait to return.

Was this review helpful? Yes 1
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for taking the time to share such gracious feedback from your stay with us. I am delighted that you enjoyed our idyllic Upper East Side location just steps from Central Park and with convenient access to the Museums. We truly appreciate your advocacy for The Surrey and look forward to welcoming you back soon. In the... More 

Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Have just returned from a 5 day break & missing the hotel & City already. Beds were huge & so comfortable, staff extremely friendly & helpful, hotel very clean & in a wonderful location. Felt very safe walking around the area close to hotel & had a fab time shopping in all the designers shops. Highly recommend The Surrey &... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 2
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for the superb review, and I am delighted to hear you had such a wonderful experience at The Surrey. I agree that our location offers a more composed alternative to Central Park East, with all the grandeur of Manhattan’s premier museums, galleries and designer boutiques. Our hotel offers residential luxury with sophisticated and thoughtful service to... More 

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Additional Information about The Surrey

Address: 20 E. 76th Street, New York City, NY 10021
Phone Number:
Location: United States > New York > New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Surrey 5*
Number of rooms: 190
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Also Known As:
The Surrey Hotel New York City
Surrey Hotel New York City
Surrey Suite Hotel
Surrey New York City
Hotel Style:
#1 Business Hotel in New York City
#3 Spa Hotel in New York City
#8 Romantic Hotel in New York City
#10 Luxury Hotel in New York City
#29 Family Hotel in New York City

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Staying in Upper East Side

Neighborhood Profile
Upper East Side
Combining quiet residential neighborhoods that have easy access to Central Park with world-famous cultural institutions, the Upper East Side is one of the most livable places in the city. Along beautiful Fifth Avenue, you’ll find Museum Mile, which houses many of the nation's most famous attractions in a single stretch, like The Metropolitan Museum of Art and the Guggenheim Museum. Walk a few blocks into the neighborhood, and you’ll come to Park Avenue, the poshest address in the city, lined with grand apartment buildings as far as the eye can see. Even if you can’t afford the luxury goods along Madison Avenue, it’s still a great spot to window shop an afternoon away.