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The Surrey

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20 E. 76th Street, New York City, NY 10021
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The Surrey
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1,313 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (212)
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  • All months
    (1313)
  • Mar-May only
    (338)
  • Jun-Aug only
    (400)
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    (281)
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All months
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

Good location, beds were very comfy, towels were awesome. Rooms were pretty clean. Felt like home. Service was good. Ordered in-room breakfast from Cafe Boulud and it was delicious. Great location near museums and central park.

Was this review helpful? Yes 1
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for the superb review, and I am delighted to hear you had such a wonderful experience at the Surrey. I agree that our location offers a more composed alternative to Central Park East, with all the grandeur of Manhattan’s premier museums, galleries and designer boutiques. Our hotel offers residential luxury with sophisticated and thoughtful service to... More 

Cambridge, MA
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The Surrey gets things right: an atmosphere of easy-going luxury, excellent, friendly service, beautifully appointed rooms (beds wonderfully comfortable), excellent food. A first-class house in every way.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for the excellent review. We could not have asked for a better description of our hotel and associates. Our goal is to provide everyone with the best options, services and quality guest experience, so it makes us really happy when our guests say we are the best at what we do. We look forward to your... More 

North Palm Beach, Florida
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 1 week ago

Had to change rooms three times. Filthy. One of the beds had bedbugs. Not 5 star anymore, at all. Bartenders have zero personality. Stained old furniture, carpet and pillows. Needs paint. Beds uncomfortable. Ripped lampshades and duvet covers. Vents look like felt they are so dirty. Great location. Filthy hotel.

Was this review helpful? Yes 6
pridguard60763, Manager at The Surrey, responded to this review

Dear Wendy, Thank you for sharing such candid feedback from your recent experience at The Surrey. Please accept my most sincere apologies for the inconvenience caused by what you described to be poorly a poorly maintained guestroom and upkeep. We pride ourselves on not just the caring and personalized service provided by our team members but also on our ability... More 

Sydney
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 1 week ago

I love staying at the Surrey. The rooms have a very Hollywood feel - luxurious and bright. The beds and bedding is extremely comfortable and I look forward to collapsing after a long flight from Sydney. We had a two bedroom suite for the five of us with a king in one and 2 queens in the other with a... More 

Was this review helpful? Yes 1
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for taking the time to share your generous feedback from your recent stay with us. We were truly delighted that we exceeded your expectations from our unique design, tastefully appointed details in your accommodation, to the private enclave of our private roof garden, to our central location to the best of New York and most importantly,... More 

Haddon Heights, New Jersey
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I stayed here for a last minute anniversary trip to New York. We preferred to stay in midtown but had trouble finding availability with the short notice. The Surrey is a very nice hotel. The rooms are a decent size for New York and laid out nicely. The bed was very comfortable and we slept wonderfully! The... More 

Was this review helpful? Yes 1
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for taking the time to share your feedback on your most recent stay with us. I am delighted to hear you had such a wonderful experience at the Surrey. I am equally happy to hear that our staff made you feel welcome. I agree that our location offers a more composed alternative to Central Park East,... More 

Toronto
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 1 week ago

From the moment we arrived by taxi to the front door the service was excellent. The doorman graciously helped us with our luggage with a smile and warm welcome. The front desk staff were all very friendly all the time. I mean all the time. Whenever we went out and came back the doorman opened the door and said "welcome... More 

Was this review helpful? Yes 2
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for the superb review, and I am delighted to hear you had such a wonderful experience at the Surrey. I am equally happy to hear that our staff made you feel welcome. I agree that our location offers a more composed alternative to Central Park East, with all the grandeur of Manhattan’s premier museums, galleries and... More 

North Kingstown, Rhode Island
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The Surrey Hotel is a fabulous property. The staff could not have been more gracious and accommodating. I highly recommend this hotel if you love to be pampered and appreciate all the luxurious bedding, I will absolutely be back!

Review collected in partnership with this hotel

Was this review helpful? Yes 1
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for the superb review, and I am delighted to hear you had such a wonderful experience at the Surrey. I agree that our location offers a more composed alternative to Central Park East, with all the grandeur of Manhattan’s premier museums, galleries and designer boutiques. Our hotel offers residential luxury with sophisticated and thoughtful service to... More 

New York
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The Surrey has a Great location! It is a Great hotel! We really enjoyed our stay! The Surrey is a wonderful place to stay. Very clean, beautiful and the location cannot be beat! Thanks for a great vacation!

Review collected in partnership with this hotel

Was this review helpful? Yes 1
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for taking the time to share your generous feedback from your recent stay with us. We were truly delighted that we exceeded your expectations from our unique design, tastefully appointed details in your accommodation, to the private enclave of our private roof garden, to our central location to the best of New York and most importantly,... More 

Melbourne, Australia
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a very elegant hotel in a great location. The staff are all friendly and the service is impeccable. They were happy to provide a kettle and a Nespresso machine and replenished the coffee, etc on a daily basis - something you don't get in New York hotels, Almost nothing to fault here. However the wifi was a problem... More 

Was this review helpful? Yes 1
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for taking the time to share your generous feedback from your recent stay with us. We were truly delighted that we exceeded your expectations from our unique design, tastefully appointed details in your accommodation, to the private enclave of our private roof garden, to our central location to the best of New York and most importantly,... More 

Belfast, United Kingdom
Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed 8 nights, arriving on 4th July and we were greeted with champagne. First night we watched the fireworks from the rooftop garden which had amazing views with terrific cocktails and food. The hotel is superbly, and so tastefully, appointed. Everywhere is impeccably clean. We stayed in a Grand Deluxe Salon which was huge by NYC standards. The bathroom... More 

Was this review helpful? Yes 2
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for taking the time to share your generous feedback from your recent stay with us. We were truly delighted that we exceeded your expectations from our unique design, tastefully appointed details in your accommodation, to the private enclave of our private roof garden, to our central location to the best of New York and most importantly,... More 

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Staying in Upper East Side

Neighborhood Profile
Upper East Side
Combining quiet residential neighborhoods that have easy access to Central Park with world-famous cultural institutions, the Upper East Side is one of the most livable places in the city. Along beautiful Fifth Avenue, you’ll find Museum Mile, which houses many of the nation's most famous attractions in a single stretch, like The Metropolitan Museum of Art and the Guggenheim Museum. Walk a few blocks into the neighborhood, and you’ll come to Park Avenue, the poshest address in the city, lined with grand apartment buildings as far as the eye can see. Even if you can’t afford the luxury goods along Madison Avenue, it’s still a great spot to window shop an afternoon away.
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