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The Surrey

5.0 of 5 20 E. 76th Street, New York City, NY 10021
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Certificate of Excellence 2014
The Surrey
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The Surrey
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1,185 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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New York
Senior Contributor
39 reviews 39 reviews
12 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars NEW

The hotel is lovely, well maintained and welcoming. The rooms are also beautiful and comfortable, which you'd expect at this price point. However, the special thing about The Surrey is the wonderful service. I booked through an online booking site, received a confirmation, but when we arrived at the hotel they had no knowledge of it. On Valentine's Day. Needless... More 

Was this review helpful? Yes
Pompton Plains, New Jersey
1 review
5 of 5 stars Reviewed yesterday NEW

My husband surprised me with a night away at The Surrey in New York City for my birthday and the experience was nothing short of amazing! The hotel is beautiful and the staff is extremely accommodating and friendly. When we entered our room, a card was waiting along with a complimentary bottle of champagne to help us celebrate the occasion.... More 

Was this review helpful? Yes 1
New Jersey
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 4 days ago NEW

Glorious weekend at the Surrey. Upgraded suite with fireplace, fine views, and over the top 7 star service make this the place to be on the upper east side. Cafe Boulud dinner extradorinary, and a nightcap at Bar Pleides was perfetto to close the evening. Museums a step away with the best shopping in town surrounding your journey. Madison Ave... More 

Was this review helpful? Yes
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for the superb review, and I am delighted to hear you had such a wonderful experience at The Surrey andyour mention of "all the right moves". I agree that our location offers a more composed alternative to Central Park East, with all the grandeur of Manhattan’s premier museums, galleries and designer boutiques. Our hotel offers residential... More 

New York
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The Surrey is an exceptional hotel with incredible staff and service, a truly lovely atmosphere and beautiful, large rooms. It is my absolute favorite hotel when in NYC. It's a 5 star hotel with a more reasonable price and it is evident why they deserve every single one of their 5 stars!

Review collected in partnership with this hotel

Was this review helpful? Yes 1
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for the superb review, and I am delighted to hear you had such a wonderful experience at The Surrey and that we are one of your favorite hotels. I agree that our location offers a more composed alternative to Central Park East, with all the grandeur of Manhattan’s premier museums, galleries and designer boutiques. Our hotel... More 

Belfast, United Kingdom
Senior Reviewer
8 reviews 8 reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

What can I stay! This hotel is beyond 5 star i'd even give it the new 'five star plus'!! The staff are so pleasent and helpful. The rooms are very spacious which I was surprised at, I was expecting a smaller room giving it is NYC. It was a special occasion for myself and we had mentioned that on check... More 

Was this review helpful? Yes 2
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for the superb review, and I am delighted to hear you had such a wonderful experience at The Surrey. I agree that our location offers a more composed alternative to Central Park East, with all the grandeur of Manhattan’s premier museums, galleries and designer boutiques. Our hotel offers residential luxury with sophisticated and thoughtful service to... More 

Los Angeles, California
Contributor
15 reviews 15 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband I travel to New York often and have found a "home away from home" at the Surrey Hotel. We've stayed at this hotel at least five times in the past few of years and are always made to feel like we are VIP guests. The location is fantastic, discreetly tucked around the corner from Madison Avenue. The rooms... More 

Was this review helpful? Yes 1
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for the superb review, and I am delighted to hear you had such a wonderful experience at The Surrey. I agree that our location offers a more composed alternative to Central Park East, with all the grandeur of Manhattan’s premier museums, galleries and designer boutiques. Our hotel offers residential luxury with sophisticated and thoughtful service to... More 

Winnipeg, Canada
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 1 week ago

This was our second visit to The Surrey, and it feels like a home away from home. The location, rooms, amenities, and service are exceptional. Virtually all of the staff members were helpful and accommodating. There were two small incidents that stood out in an otherwise flawless stay. 1. The Surrey's website clearly indicates that there is free wifi when... More 

Was this review helpful? Yes 1
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Please allow me to express my sincerest apologies for the inconveniences and disappointments you experienced during your stay, from the condition of your accommodation to the service you received from our front desk and staff. It is simply inexcusable, and I know my apologies cannot even begin to make amends for the frustrations you felt while visiting New... More 

Labuan Town, Malaysia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Stayed at the Surrey for 2 nights on a business trip in January 2015. First impression wasn't too great. Driver dropped me off in front of the hotel but there was no one outside to help me with my bags. hmmmmmm...... Might be too cold perhaps to stay outside. Anyway, once the staff noticed me, they were more than helpful.... More 

Was this review helpful? Yes 1
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for taking the time to post your review on your recent stay with us. While I am happy that the Surrey was the hotel of choice I am disappointed we were not able to have your recent stay as perfect as it could have been. Your feedback is critical to us to better understand and pin... More 

Boston, Massachusetts
Top Contributor
50 reviews 50 reviews
35 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Quick getaway in the city for a pre valentine dinner in Daniel's, for this purpose the hotel is in a good location on the upper east side. It also houses cafe Daniel where we also had lunch and breakfast. A little bit mixed feeling about the hotel though, the reception space is very small with limited seating, maybe as expected... More 

Was this review helpful? Yes 1
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for taking the time to post your review on your recent stay with us. While I am happy that the Surrey was the hotel of choice I am disappointed we were not able to have your recent stay as perfect as it could have been. Your feedback is critical to us to better understand and pin... More 

New York City, New York
Top Contributor
115 reviews 115 reviews
18 hotel reviews
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I think the hotel is much more organized and they've wirked out the kinks but this room needs refurbishing. End table drawers didn't close,desk needed to be touched up, shower sprays on bathroom floor.room just looks tired. Note that this rooms view is a huge air handler. I'll request different room next time.

Was this review helpful? Yes 3
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Please allow me to express my sincerest apologies for the inconveniences and disappointments you experienced during your stay especially on arrival as described. I know my apologies cannot even begin to make amends for the frustrations you felt while visiting New York and I would like to speak with you further on the matter to better understand your... More 

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Additional Information about The Surrey

Address: 20 E. 76th Street, New York City, NY 10021
Phone Number:
Location: United States > New York > New York City > Upper East Side
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Surrey 5*
Number of rooms: 190
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Also Known As:
The Surrey Hotel New York City
Surrey Hotel New York City
Surrey Suite Hotel
Surrey New York City
Hotel Style:
#2 Business Hotel in New York City
#3 Spa Hotel in New York City
#12 Luxury Hotel in New York City
#14 Romantic Hotel in New York City
#24 Family Hotel in New York City

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