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The Surrey

5.0 of 5 20 E. 76th Street, New York City, NY 10021
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Certificate of Excellence 2014
The Surrey
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The Surrey
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1,167 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Boston, Massachusetts
Contributor
12 reviews 12 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We have stayed at the surrey for two long weekends. Each time our stay was perfect. The service, especially by the doormen, is outstanding. The staff is terrific. The bar is a wonderful spot to relax and on Friday to enjoy a jazz combo. It is worth the extra to get the slightly larger plus room with the window seat... More 

Was this review helpful? Yes 1
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for taking the time to share such gracious feedback from your stay with us. I am delighted that you enjoyed our idyllic Upper East Side location just steps from Central Park and with convenient access to the Metropolitan Museum of Art. I am thrilled that our team was able to exceed your expectations from the caring... More 

Boston
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Love the location, the bed, the coffee and the staff. This oasis of calm in NYC, will beckon you home after walking in Central Park, perusing the art galleries or shopping along Madison Ave. it is perfect!

Was this review helpful? Yes 2
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Dear Guest, Thank you for taking the time to share such gracious feedback from your stay with us. I am delighted that you enjoyed our idyllic Upper East Side location just steps from Central Park and with convenient access to the Metropolitan Museum of Art. I am thrilled that our team was able to exceed your expectations from... More 

Las Vegas
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago

I have just returned from my two night stay at The Surrey in Upper East Side in NYC. It was ALMOST a perfect stay, until I started to snoop around in our drawers in our room to find someones whole closet in there. I found their shirt, and some jeans in our room, and my significant other was so grossed... More 

Was this review helpful? Yes 5
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for taking the time to post your review on your recent stay with us. While I am happy that the Surrey was the hotel of choice I am disappointed we were not able to have your recent stay as perfect as we promise. Your feedback is critical to us to better understand and pin point the... More 

2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

So impressed by the service provided. Requested for an upgrade upon arrival (just to try my luck) and the staff was really trying hard to upgrade me. Even though I didn't get upgraded eventually but I was really grateful for her sincerity! All other staff were very friendly and helpful too! Room was amazing! Very comfortable bed and my favorite... More 

Was this review helpful? Yes 2
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for taking the time to share such gracious feedback from your stay with us. I am delighted that you enjoyed our idyllic Upper East Side location just steps from Central Park and with convenient access to the Metropolitan Museum of Art. I am thrilled that our team was able to exceed your expectations from the caring... More 

Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

Great hotel overall great location lovely vibes and genuinly good staff members.the room was clean and comfy bes as well loved ny stay. Talk to the concierge great person is always there to help and answer any concern that you might have. Great first visit.

Was this review helpful? Yes 1
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for taking the time to share such gracious feedback from your stay with us. I am delighted that you enjoyed our idyllic Upper East Side location just steps from Central Park and with convenient access to the Metropolitan Museum of Art. I am thrilled that our team was able to exceed your expectations from the caring... More 

Mexico city
Contributor
13 reviews 13 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is fabulous. The one person I really recommend you seek for help is Michael (concierge). He made are trip memorable and enjoyed every recommendation he made. The rooms are lovely the decoration is tasteful and cozy BUT the noise of the streets is loud the bed wasn’t confortable at all so we didn’t get the sleep we were... More 

Was this review helpful? Yes 1
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for taking the time to share such gracious feedback from your stay with us. I am delighted that you enjoyed our idyllic Upper East Side location just steps from Central Park and with convenient access to the Metropolitan Museum of Art. I am thrilled that our team was able to exceed your expectations from the caring... More 

Sydney, Australia
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I had a small family wedding in NYC in May of this year. We all stayed at The Surrey. Our stay was a complete disaster. On check-in we were told that the room category we had booked was booked out and we were being given a different (and lesser) room. We said that wasn't OK (obviously!) so were moved halfway... More 

Was this review helpful? Yes 3
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for taking the time to provide us your feedback. In reviewing your comments I saw that there were many challenges and it truly upsets me when we fail to exceed our guest’s expectations. At The Surrey, we strive to have the finest in guest services, food and beverage and accommodations. Therefore the quality of the guest... More 

Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed at The Surrey the last week in November last year. We had high hopes for the hotel given the other reviews on Trip Adviser and also due to the fact it was a Relais and Chateaux property. We were definitely not disappointed. The location was great for us. It depends what you are looking for, if you want to... More 

Was this review helpful? Yes 2
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for taking the time to share such gracious feedback from your stay with us. I am delighted that you enjoyed our idyllic Upper East Side location just steps from Central Park and with convenient access to the Metropolitan Museum of Art. I am thrilled that our team was able to exceed your expectations from the caring... More 

Torquay, United Kingdom
Contributor
19 reviews 19 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Excellent location which is matched by quality of the service from staff who really know their job. Bar service outstanding both for food and beverage. Thought that restaurant was a little overpriced and it was strange that we were confined to eating in the room on New Years Day as we wanted to eat in the bar.Perhaps this is a... More 

Was this review helpful? Yes 1
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for sharing your gracious feedback from your recent stay at The Surrey. We are thrilled that you enjoyed our idyllic Upper East Side location with close proximity to Central Park and famed Madison Avenue shopping and that our spacious accommodations exceeded your expectations. We pride ourselves on the personalized and intuitive service provided by our team... More 

South Africa
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Excellent boutique hotel on upper east side- so location is fantastic.Rooms are very well appointed-at times a bit noisy- but that's New York!Thank you to manager Mohandras for being so accommodating .Breakfasts in Michelin star Cafe Boulud were a treat with excellent staff.An escape from a busy , noisy New York.would highly recommend this hotel.

Was this review helpful? Yes 1
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for the 5 Star review you posted for our fellow Trip Advisor readers and for the intimate knowledge of your experience while you stayed with us. We are delighted you noticed that our team embodies a thoughtful and intuitive approach to service and strive to make the best stay for our guests. I am equally delighted... More 

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Additional Information about The Surrey

Address: 20 E. 76th Street, New York City, NY 10021
Phone Number:
Location: United States > New York > New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Surrey 5*
Number of rooms: 190
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TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Cheap Tickets, Travelocity, Priceline, Agoda, Despegar.com, Odigeo, Jetsetter and Tingo so you can book your The Surrey reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Surrey Hotel New York City
Surrey Hotel New York City
Surrey Suite Hotel
Surrey New York City
Hotel Style:
#1 Business Hotel in New York City
#3 Spa Hotel in New York City
#11 Romantic Hotel in New York City
#12 Luxury Hotel in New York City
#24 Family Hotel in New York City

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