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All 451 New York City hotels

Soho Grand Hotel

4.5 of 5 Hotel   |   310 West Broadway, New York City, NY 10013 (Manhattan)
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72%
Ranked #204 of 451 hotels in New York City
A recent review
4 of 5 stars reviewed today
Jo-Oso London, United Kingdom
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1,225 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (182)
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English first
London, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed today NEW

Loved the location and bar at this place. The staff were at times a bit inconsistent in service, some were there to be seen and didnt really appear to be helpful, but the bar staff were fantastic. The gym is a good size and wasnt always busy. Otherwise its a great place to stay, nice and central.

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Los Angeles, California
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed yesterday NEW

Just stayed 4 days last week. Really wanted to love this hotel, the staff was really great. First high end hotel in NY that I have stayed at that didnt have pretentious staff. But the hotel is in desperate need of repair , specially considering how much the rates for our suite was. When we checked into our room, there... More

Was this review helpful? Yes 1
London, United Kingdom
Top Contributor
76 reviews 76 reviews
24 hotel reviews
110 helpful votes 110 helpful votes
2 of 5 stars Reviewed yesterday NEW

I gave this hotel another chance primarily because the client i do business with uses this hotel. I would never choose to stay here again as it simply doesn't deliver. The rooms are dark and tired and the staff are mainly there to be seen rather than to serve. The best 3 things about it are the location, the grilled... More

Was this review helpful? Yes 1
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The location is great, convenient and in the heart of Soho. I have been to this hotel a number of times since it opened. The staff are still friendly and hip but the rooms could really use some work. The lamp beside my bed had an electrical issue and kept flickering on and off. The wall outlets were delicate and... More

Was this review helpful? Yes 3
Atlanta, Georgia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

My husband and I stayed at SG this weekend. I would say that it is seeing some wear. The level of attention to detail is just not there. Our room was just ok. I hate when people harp on the size of rooms in NYC. Most hotel rooms are small in NYC. It's just the way it is, period. That... More

Was this review helpful? Yes 3
GrandAmbassador, Guest Relations Manager at Soho Grand Hotel, responded to this review

Dear vinmelissa, I am very disappointed to read this review. We take great pride in our service and our guests feedback. When we fall short of your expectations; we have fallen short of our own. Please contact me so I may find a way to rebuild your faith in our brand. I can be reached via phone 212-965-3555 or email... More

London, United Kingdom
Contributor
13 reviews 13 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The Soho Grand has the potential to be the best hotel in Lower Manhattan, but sadly lack of investment in the rooms means it falls considerably short of that. This is a trendy hotel that takes itself pretty seriously, and the grand lobby area is indeed a cool place to hang out for drinks. The food is also uniformly excellent.... More

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GrandAmbassador, Guest Relations Manager at Soho Grand Hotel, responded to this review

Dear ernestoteles, I am very sorry ot hear that your room fell short of your expectations. I would like to personally apologize. I would like to go over some of the areas of yorur room that need attention and see if I may find a way to rebuild your faith in our brand. We value your feedback and hope we... More

delhi
Senior Contributor
30 reviews 30 reviews
16 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I can't begin this article without the disclaimer that if they hadn't had a room I may not have stayed in Soho. I could not stay at the hotel I was booked in for personal reasons and therefore had to shop around the neighborhood and fell into the Soho Grand. The front office staff was wonderful and showed me 3... More

Was this review helpful? Yes 1
GrandAmbassador, Guest Relations Manager at Soho Grand Hotel, responded to this review

Dear baj, We appreciate your taking time to post your review. Thank you so much for your detailed descriptions. The more information our guests share the better it is for future travelers to make us their hotel choice. We do offer a variety of room types and they range in size. I can also mark your preferences for a proper... More

Chesterfield, Missouri
Contributor
15 reviews 15 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

The service at this hotel is excellent. Everyone is friendly and accommodating. The restaurants on the property are also excellent. The food is delicious and the service is stellar. The rooms are very small but quite comfortable. Everything is stylish and clean. The bar in the lobby is a popular spot in the evenings and it can get quite crowded... More

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GrandAmbassador, Guest Relations Manager at Soho Grand Hotel, responded to this review

Dear iReign, We are so happy to hear that you enjoyed your time with us; from our service to our food. We thank you for pointing out the areas you felt strongest about.. and we love to welcome families, it would be my pleasure to assist in finding something suitable for you and your family on your next trip to... More

Senior Contributor
43 reviews 43 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

I got a discounted rate of about $380 on hotels.com a few weeks in advance, which seemed very reasonable and a no-brainer choice when matching against a courtyard marriott at the same price. The building is just off some main streets, but somehow feels tucked away in a quiet spot. Service was great from the doorman to the front desk.... More

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GrandAmbassador, Guest Relations Manager at Soho Grand Hotel, responded to this review

Dear kingpowder76, Thank you for taking time to share your review. We are thrilled to you hear you enjoyed your stay with us. Our bicycles are a great way of exploring the city. We look forward to having you back. Feel free to contact me directly so that I may personally assist you with your next visit. kfahey@sohogrand.com Looking forward... More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We travelled to NY from Australia and when we checked in to SoHo Grand - we automatically fell in love with it. We arrived at 2am so all we wanted was a comfy bed to rest ready to hit NY. The rooms ( albeit, not the biggest rooms in the world but what we expected in NY ) were extremely... More

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GrandAmbassador, Guest Relations Manager at Soho Grand Hotel, responded to this review

Dear Phil23041981, Wow! Thank you so much for this fantastic review. We aim for all of our guests to enjoy this kind of experience. Exploring the city yet still enjoying your return to the hotel; is the best of both words. Please contact me when you are next planning your next stay so that I can personally assist you with... More

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Additional Information about Soho Grand Hotel

Address: 310 West Broadway, New York City, NY 10013
Phone Number:
Location: United States > New York > New York City > Manhattan , SoHo
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Soho Grand Hotel 4.5*
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Also Known As:
Hotel Soho Grand
Hotel New Soho York
Soho Grand Hotel New York
Soho Grand New York City

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Amenities

Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#116 Luxury Hotel in New York City #154 Romantic Hotel in New York City #189 Business Hotel in New York City #245 Family Hotel in New York City
Hotel Class
Official Description (provided by the hotel)
New York City’s celebrated luxury lifestyle hotel located in the heart of downtown, Soho Grand features impeccably decorated guest rooms, chic bar and lounge and is steps from NYC’s best attractions. ... more   less 
Number of rooms
353

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