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Sheraton New York Times Square Hotel

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811 7th Avenue on 52nd Street, New York City, NY 10019 (Formerly Sheraton New York Hotel)
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Sheraton New York Times Square Hotel
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3,919 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Sheraton New York Times Square Hotel
See the most recent reviews
Maple Ridge, Canada
Level Contributor
78 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed December 2, 2014

I stayed at this hotel for five nights last September. The location was fantastic. Just a couple of blocks from Times Square, in the centre of everything. The hotel is very big and has a bit of age on it but the location makes up for it. Our room was fine with a nice view of Central Park through the... More 

Was this review helpful? Yes 1
SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear wolo123, We appreciate reading your kind and thorough review. First, we hope that you have recovered and are doing well. Secondly, we are pleased to hear that the location, Link@Sheraton center, and the Sweet Sleeper beds were all to your liking. Though you do not necessarily plan on returning, we look forward to accommodating your potential return. Warm Regards,... More 

Pittsburgh, Pennsylvania
Level Contributor
46 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed December 2, 2014

I have no complains! The room was a shoe box. We had a view of Times Square but not the greatest. Room was essential. Tiniest room ever. Our bed was like a sofa bed looking thing pulling out of the wall it seems like. It was clean. The guy who checked us in was amazing!!!!!!! I don't remeber the name... More 

Was this review helpful? Yes
SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear Superb007, We appreciate the thoughts you have shared here. It is great to know you encountered friendly, helpful service from check-in throughout your stay. That, paired with clean rooms and a prime location, seems to have contributed to your positive experience. Thank you for sharing your feedback, and please come see us again soon! Warm Regards, The Sheraton New... More 

Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed December 2, 2014

Visited NYC during Thanksgiving week and booked this hotel trough Hotwire. We got a great price for a good location hotel. Would highly recommend it!! It has a great Deli right in front of the hotel. The subway will leave you right besides the hotel and that is a plus for NYC.

Was this review helpful? Yes
SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear yaa11, We are delighted you spent your Thanksgiving holiday at the Sheraton New York Times Square. We are pleased you found value in your stay, and were able to explore everything New York City has to offer. We hope you will consider staying with us again if you return to the area in the future. Warm Regards, The Sheraton... More 

Vancouver
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed December 2, 2014

Can't say enough good things about this hotel. Recently renovated from top to bottom. Great location for easy access to Times Square, grand central station, Bryant Park and all those places you need to get to when visiting NYC.

Was this review helpful? Yes 1
SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear tim65, Thank you for taking the time to review your stay. We are pleased to hear you like the décor, as well as the easy access our hotel gives to popular attractions. If you plan on returning to New York City again, we hope to be your hotel of choice! Warm Regards, The Sheraton New York Times Square Hotel,... More 

Philadelphia, Pennsylvania
Level Contributor
89 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed December 2, 2014

We got this hotel in one of those last minute surprise deals - which was indeed a great surprise, since I never thought good hotels were into this thing! Anyway,we stayed for 3 nights and it was just fine: renovated room, comfortable (specially for Manhattan standards), close to everything (subway across the street), silent even though close to Times Square.... More 

Was this review helpful? Yes
SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear Poli2209, Thank you for choosing the Sheraton New York Times Square for your trip to New York City. It sounds as though you had a fine stay, and we are happy to have provided comfortable accommodations for your visit. We would be pleased to welcome you back in the future. Warm Regards, The Sheraton New York Times Square Hotel,... More 

Upper Marlboro, Maryland
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed December 2, 2014

I stayed at the Sheraton over the Thanksgiving weekend. I've stayed at a number of different hotels in NYC, but this was my first time at the Sheraton. Pros: -Great location. I could walk to the theater, Times Square, and a number of other great locations in just a few minutes. -Comfortable beds. -Nice bar area with comfortable couches and... More 

Was this review helpful? Yes
SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear meb3qq, Thank you for taking the time to submit a few thoughts on your stay. For a first time guest, we are glad that you enjoyed some aspects of our hotel, such as the location and fine customer service. However, we are sorry to hear that you did not enjoy the room. If you are unable to rest comfortably,... More 

Orlando, Florida
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed December 2, 2014

Great hotel and great location in NY. Very close to everything Times squares, Broadway, Central park. Subway right next to the hotel could not find better place to visit NY especially for 1st timers in NY. Super Hotel super location. si vous voulez visiter NY pres de Central park, Broadway, Central park et le Metro est presque dans l hotel.

Was this review helpful? Yes
SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear Sebastien S, Thank you for your review. If this was indeed your first time in New York, we hope you were able to see everything you came to see! In any case, we are humbled by your kind words, and hope that you will keep us in mind if you make a return visit. Warm Regards, The Sheraton New... More 

Cape Town, Western Cape, South Africa
Level Contributor
3 reviews
3 of 5 stars Reviewed December 2, 2014

We are visiting NYC every year in November since 2003. I am attending Veith Vascular Symposium and my wife is shopping. We were in this hotel a few times before. This time it was rather disappointing experience. We were charged for breakfast who somebody consumed using our room number. Management has no adequate control over breakfast arrangements. The room cleaning... More 

Was this review helpful? Yes
SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear krzysztofm57, Your review is much appreciated. We are concerned that your most recent visit did not meet the expectations you have rightly set. At your convenience, please reach out to us at joseph.giordano@sheraton.com. We would like to review your invoice and ensure your account is settled correctly. We apologize for the delay thus far, and hope to find a... More 

New York City, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed December 2, 2014

There is not much to say except the staff are exceptionally rude From the Manager to the bell boy, I have never experienced anything like it. The water also ran brown in our shower for about 30 seconds before going clear. Not what you expect in a 4 star hotel. If you want to feel like just another unwelcome stupid... More 

Was this review helpful? Yes 1
SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear NicolePet, We are very troubled to hear of your experience. Our goal is to provide friendly, helpful assistance in a luxurious atmosphere. When you have a moment, please email us directly at joseph.giordano@sheraton.com so we can learn more about your stay. Hopefully, we can speak further and learn how to repair your trust in our hotel. Warm Regards, The... More 

Arlington, Virginia
Level Contributor
67 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed December 2, 2014

I have stayed here for business a few times in the past with good success, so we choose this hotel for our weekend family vacation. It is so centrally located and easy to walk almost everywhere we wanted to go, you can't lose. This is a large hotel, probably more accustomed to business travelers, but it worked well for our... More 

Was this review helpful? Yes
SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear Benthompson72, Thank you for giving the Sheraton New York Times Square an opportunity to host your family vacation. While we do attract a good number of business travelers, our location is optimal for New York City sightseeing. We appreciate your repeat business, and hope to see you again soon. Warm Regards, The Sheraton New York Times Square Hotel, Guest... More 

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