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Sheraton New York Times Square Hotel

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811 7th Avenue on 52nd Street, New York City, NY 10019 (Formerly Sheraton New York Hotel)
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4,050 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Sheraton New York Times Square Hotel
See the most recent reviews
Charleston, South Carolina
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed December 30, 2014 via mobile

I took my daughter for our first mother-daughter trip to NYC the weekend before Christmas and had a fabulous stay at this hotel. The location is ideal. We had no wait checking in and only a 5 minute wait checking out even though it was obvious the hotel was very booked that weekend. We splurged on room service and we're... More 

Was this review helpful? Yes
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed December 30, 2014

In short, I do not recommend this hotel for any period of stay. For a one star review, you would think I had at least one truly unacceptable experience but even so, that was not the case. Rather, it was a series of events which gave me a poor experience at the hotel. Things to note: Check in line took... More 

Was this review helpful? Yes 3
SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear TMDoherty92, Thank you for sharing your thoughts. The delay at check-in you describe is regrettable. We are reviewing our processes to ensure our staff can easily accommodate guests who are arriving. Moreover, we apologize for any cleanliness issues with your room. This is unacceptable and will be looked into immediately. If any of our fees or room sizes were... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed December 29, 2014

I'm in my hotel room as I type (miserable). Certainly not what you would expect of Sheraton. Our experience started with a crazy long wait to check bags, granted we arrived earlier than check-in time; it felt more like a cheap hotel, understaffed and ill-prepared. Waited in line for an hour just to check bags (to be fair they waived... More 

Was this review helpful? Yes 3
SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear R S, Your feedback is much appreciated. You have experienced multiple issues, and we are concerned. We want your stay to be comfortable and problem-free from check-in to checkout. If you have not already done so on site, please feel free to reach out to us at joseph.giordano@sheraton.com. We would like to follow up personally, and assure you of... More 

NY
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
2 of 5 stars Reviewed December 29, 2014

Been a number of years since a stayed hear, I revisited on a friends recommendation after recent visit. A friend with apparently a different standard. My wife made the reservation with our Starwood Preferred points. I was checking in a couple of hours ahead of time. The front desk gave me a hard time about checking in because the reservation... More 

Was this review helpful? Yes 3
SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear RockTorre, Thank you for writing in regarding your stay. It is understandably frustrating to have issues at check-in, and we apologize for the inconvenience. You are correct in stating that staff should alert arriving guests in the event of a check-in system error. To discuss more about your stay, please email us at joseph.giordano@sheraton.com when convenient for you. Your... More 

Midlothian, Texas
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed December 29, 2014

We took a family trip to NYC this Christmas and stayed at the Sheraton. The visit started with a hiccup that was quickly resolved to our satisfaction and benefit. The room was great, typical NYC size for a double double; housekeeping was prompt and extremely courteous. The elevators were timely even with the Christmas crowd and the Boston College football... More 

Was this review helpful? Yes
SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear midlothiantexas, Thank you for your kind words. We are so pleased to have accommodated your Christmas travels. Even more so, it is great to hear that the business of the season did not have a negative impact on your stay. We appreciate your compliments toward our staff, and will pass them along shortly. We are excited for our next... More 

London, United Kingdom
Level Contributor
27 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
2 of 5 stars Reviewed December 28, 2014

I stayed here for my 5th trip to New York at Christmas and chose this hotel as I'm a Gold SPG member. However, I wish I had stayed where I did before at either the Hilton Times Square, Intercontinental Times Square, or Royalton. When I checked in, there were either a lot of SPG members who have Gold or Platinum... More 

Was this review helpful? Yes 4
SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear Lee_147 We are very concerned that your stay did not meet your expectations. We value your SPG Gold member status, but we failed to properly acknowledge it while staying with us. Though we were operating at maximum occupancy these past few days, we in no way want this to affect your ability to enjoy a comfortable stay and access... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 28, 2014

We arrived on December 26th at 7PM we were checked in in less than 5 Minutes after we arrived. The room was nice had an great day view. It was nice that radio city music hall was 3 blocks west and Times Square was 3 blocks south. The staff was awesome and friendly. In conclusion if you need a Times... More 

Was this review helpful? Yes 1
SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear Ralph Q, Thank you for reviewing your stay. From a quick check-in, to a great view from your room and the ability to easily visit famous attractions, it sounds as though we helped to deliver a fine stay. We appreciate you sharing your thoughts, and hope to have another chance to serve you in the future. Warm Regards, The... More 

Saint Augustine, Florida
Level Contributor
126 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
2 of 5 stars Reviewed December 28, 2014

Service slow, elevator slow, crowded, it appeared only two out of four were working. I rang the phone at front desk for over ten minutes before they picked up. Just not what I expected from sheraton. It may be great for kids, they were everywhere. Headed to the hyatt and see if they do better. I know it's busy season... More 

Was this review helpful? Yes 1
SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear juliette1953, We appreciate your feedback. It is disappointing to hear that the business of the season negatively affected your stay. We want to ensure you thoroughly enjoy your experience. At your convenience, please feel free to reach out to us at joseph.giordano@sheraton.com. We would like to discuss your stay further and welcome you back for an improved stay in... More 

Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed December 27, 2014 via mobile

The Times Square Sheraton is ideally located for getting around NYC. I especially liked being close to Rockerfellar Center, the theater, Central Park, & FAO Schwartz which were my destinations for this trip. We even walked down to Times Square & took quick train rides to 34th & Canal streets. The hotel itself is nice & most of the staff... More 

Was this review helpful? Yes 2
SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear Baglady66, Thank you for your review. Our central location can make sightseeing easy, and we are glad you took advantage. It is also great to know you enjoyed the accommodations, breakfast buffet, staff service, and a quick resolution to your housekeeping issue. We appreciate your feedback, and hope to have another chance to serve you someday. Warm Regards, The... More 

Adelaide, Australia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed December 27, 2014

Great Location but one night we listened to a Jack Hammer all night. Complained 5 times to staff and were not moved. Waisted a full day of our holiday sleeping. Wanted our bags held for an hour between 11-12 am. It cost us 6 dollars a bag. A total of $24.

Was this review helpful? Yes 1
SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear Melissa C, Thank you for sharing your thoughts. If we were unable to relocate you due to our occupancy, we apologize for the inconvenience. We can provide noise-cancelling devices, and hope this was offered to you. In addition, the cost to hold bags is $4 per, as a means of ensuring they are secure. If there are any additional... More 

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This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
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