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All 452 New York City hotels

Sheraton New York Times Square Hotel

4.0 of 5 Hotel   |   811 7th Avenue on 52nd Street, New York City, NY 10019 (Formerly Sheraton New York Hotel)
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Ranked #251 of 452 hotels in New York City
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A recent review
4 of 5 stars Reviewed November 15, 2013
sfkari San Francisco, California
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2,565 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (590)
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There are newer reviews for Sheraton New York Times Square Hotel
See the most recent reviews
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 15, 2013

The room is clean, and the bed is good. Shower is horrible. Apartment is just average overall. Lounge is too small for the number of apartments. Just two people in the front desk, resulting in a long line. Wi-Fi Internet is paid, around $19 per day (expensive!), with no free option, but quality is good. Overall, low-end to medium range... More

Was this review helpful? Yes
Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Hello Murilo J, Thank you for offering us your review and guidance about your recent visit with us. I do want to apologize for the difficulties you had with the service at the Front Desk with your delayed check in, also your experience regarding the mal function of the shower. Our Director of the Front Office and Engineering has been... More

San Francisco, California
Senior Contributor
42 reviews 42 reviews
32 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed November 15, 2013

Stayed here through Hotwire, so I didn't know which hotel I was getting, but was very pleasantly surprised. The Sheraton is not usually a hotel I would choose, but this one is conveniently located, recently renovated and quite comfortable. The location allowed me to walk or take the train anywhere that I needed to go. Rooms aren't huge but roomier... More

Was this review helpful? Yes
Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Hello Sfkari, Thank you for the great feedback regarding our newly renovated rooms. Guest satisfaction is our number one goal and there is nothing better than achieving that! We are happy to provide our guests a space where they can relax and renew. I agree our location is perfect. Being located near Times Square, Central Park and Theaters it is... More

Fairfield, Connecticut, Usa
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 15, 2013

The hotel is located at an excellent location with easy and convenient access to the theaters and restaurants. Good size room and great service. Would recommend to anyone on a visit to New York. The service staff at the reception deserves special mention for their patience and recommendation.

Was this review helpful? Yes
Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Hello Gistle, I am so glad to hear that you had such an excellent stay with us. We try our best to go above and beyond and I am glad to hear that we were able to exceed your expectations. I think our location is the best for sightseeing the great city of New York. It provides such easy accessibility... More

Columbus, Ohio
Senior Contributor
42 reviews 42 reviews
13 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed November 14, 2013 via mobile

I have stayed at this property each of the last 5 years as I have an annual convention here. By now I know what to expect - small rooms and bathrooms, well worn furniture and facilities and service that is uneven at best. So I came with minimal expectations. The first day was as expected but satisfactory given expectations. Then... More

Was this review helpful? Yes 1
Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Hello Sfwolff888 I apologize for all the challenges you had while visiting us recently but thank you for giving us this review so we can address all of your concerns. First and foremost we would like to apologize for any unpleasant experiences you had with our Staff and Management during your stay. I would like to arrange a time to... More

Perth, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 14, 2013

Our first trip to the US to celebrate my husbands 60th birthday and we planned the last week for New York! We stayed 4 nights at the Sheraton then moved to Greenwich. We were feeling a little more weary than we had expected having already had 4 weeks of travel, after visitng Boston, Chicago, Washington and a fabulous 8 day... More

Was this review helpful? Yes
Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Hello Hopejoy13. Thank you for taking the time to give up a review and for acknowledging how enjoyable your Front Desk service was with us we look forward to sharing your comments with our Staff! Guest satisfaction is our number one goal and there is nothing better than achieving that! We are happy our hotel met all your needs during... More

Sao Paulo, SP
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 14, 2013

I've been this week at the Sheraton Hotel Times Square with my wife and it is a great hotel for business or leisure. We were there for a week on vacation and the accommodations, location and service received by the hotel staff were excellent. We recommend this hotel to everyone who wants to stay in the heart of the Big... More

Was this review helpful? Yes
Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Hello Rpgarcia, Your kind words regarding the friendly service of our staff are greatly appreciated and we look forward to sharing them with our team. Guest satisfaction is our number one goal and there is nothing better than achieving that! We are happy our hotel met all your needs during your stay! I think our location is the best for... More

Delaware
Contributor
14 reviews 14 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed November 14, 2013

For a short weekend visit to New York, this hotel worked out perfectly. The rooms were fine (nothing stood out as special, but they were comfortable, clean, and everything worked), but the location was terrific. It's just a few minute walk from sites like Central Park, Moma, and Times Square. I wish I could have stayed longer. The biggest surprise... More

Was this review helpful? Yes
Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Hello Whode, Thank you for the great feedback there is nothing we love to hear more than our guests loving their experience with us! Guest satisfaction is our number one goal and there is nothing better than achieving that! We are happy our hotel and staff were able to meet all your needs during your stay. I agree our location... More

Winter Park, Florida
Top Contributor
57 reviews 57 reviews
41 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed November 14, 2013

This is a very busy Times Square Hotel catering to everyone - business, leisure, family - who needs a high-quality hotel at a reasonable rate. While not a luxury NYC hotel, the Sheraton provides everything you need to enjoy your visit - space, comfort, location, service, amenities. I am most impressed by the attitude and personal attention of the staff... More

Was this review helpful? Yes
Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Hello CFRHallett, Thank you so much for taking the time to write this fantastic review. There is nothing we love to hear more than our guests loving their experience with us! Your kind words regarding the service of our Staff are greatly appreciated. It is so wonderful to hear that Adam was able to make your stay with us more... More

grand haven michigan
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 14, 2013

This Hotel is in a great location, close to everything. The rooms are spacious for NYC compared to others I have stayed at in the city. The staff was friendly but we did have to wait 45 min to check in on a Friday around 4pm. the housekeeping is great and the rooms were very clean.The bathroom could have used... More

Was this review helpful? Yes
Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Hello Caseyathome03, Thank you for the great feedback there is nothing we love to hear more than our guests loving their experience with us! Guest satisfaction is our number one goal and there is nothing better than achieving that! We are happy our hotel and staff were able to meet all your needs during your stay. It is great to... More

New York
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 13, 2013 credit card Amex Card Member Review

$150M renovation is materially felt, if you're lucky to get an updated room. Speedy, friendly, and professional Starwood Platinum/Gold preferred check-in. Club lounge serves great wines (cost not included) by the glass and stunning views uptown and downtown. Overall, clean and centrally located mega-hotel and far better option for Starwood loyalists that need to keep budget under control.

Was this review helpful? Yes
Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Hello Knak, I am very lifted by your review and very glad to hear how you enjoyed the great views and comfort of our Club Lounge. Your kind words regarding the quick check in and friendly service of our staff are greatly appreciated and we look forward to sharing them with our team! I think our location is the best... More

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Additional Information about Sheraton New York Times Square Hotel

Address: 811 7th Avenue on 52nd Street, New York City, NY 10019 (Formerly Sheraton New York Hotel)
Phone Number:
Location: United States > New York > New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sheraton New York Times Square Hotel 4*
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Also Known As:
Sheraton New York Hotel And Towers
Sheraton New York City
Sheraton Hotel New York
Sheraton New York Hotel & Towers
Sheraton New York Towers
New York City Sheraton

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#27 Green Hotel in New York City #140 Luxury Hotel in New York City #190 Family Hotel in New York City #204 Business Hotel in New York City #219 Romantic Hotel in New York City
Hotel Class
Official Description (provided by the hotel)
Sheraton New York Times Square hotel is located between Central Park and Times Square in Manhattan's Midtown business and entertainment district. Our Executive Conference Center has 11,000 sq ft of premium meeting space. ... more   less 
Number of rooms
1750

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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