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Sheraton New York Times Square Hotel

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811 7th Avenue on 52nd Street, New York City, NY 10019 (Formerly Sheraton New York Hotel)
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1 room 1 guest
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4,170 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Sheraton New York Times Square Hotel
See the most recent reviews
Perth, Australia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed January 27, 2015

Great hotel if you want to be very close (but not TOO close) to the action. This hotel is located between Times Sq and Central Pk on 7th Ave and with easy access to the Subway which is perfect. The rooms are not large, but the facilities of our Club Room were also perfect for our family. Highly recommended

Was this review helpful? Yes 1
SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear Ross H, We appreciate you taking the time to review your stay at the Sheraton New York Times Square. It is wonderful to hear your family made full use of the Club Lounge. It can be a great way to fuel up or wind down when your days are full of sightseeing! We are grateful for your recommendation and... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed January 27, 2015

I stayed here in early December, and I couldnt find a single fault with this hotel. It was spotless clean, and the location was excellent. We had a suite on the 23rd floor with amazing views over times square. I would recommend paying the extra to stay here as it will save you on taxi's and travel.

Was this review helpful? Yes 1
SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear Kira K, Thank you for sharing your thoughts. We are so pleased you enjoyed your suite overlooking Times Square. We try to ensure that our prices are competitive with our neighbors and make our central location even more valuable for our guests. We hope you agree, and will consider another stay with us in the future. Warm Regards, The... More 

Gold Coast, Australia
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed January 27, 2015

We stayed there in June 2014, it was very central and walking distance to Times Square and Central Park. The place was clean and tidy and the staff were friendly. I would recommend the place to stay if you would like to be close to Times Square and Broadway.

Was this review helpful? Yes 2
SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear Trudi C, Thank you for reviewing your stay at the Sheraton New York Times Square last summer. It is great to hear that you enjoyed our central location, clean accommodations, and friendly service. We would be happy to welcome you back for another stay sometime! Warm Regards, The Sheraton New York Times Square Hotel, Guest Relations More 

London, United Kingdom
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed January 26, 2015

as we were travelling as a family we decided to stay out of soho, chose the Sheraton due to location. considering it has some 1800 rooms - we were very impressed. check-in was relatively smooth - we were assisted by the very efficient and friendly Jonathan Lomitola who gave us a room with a high floor with amazing views. the... More 

Was this review helpful? Yes 2
SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear L4H, Thank you for your kind review. It is wonderful to hear that though our hotel is on a larger scale in terms of rooms, your check-in was efficient and our staff assistance was top notch. We love knowing that you enjoyed your room and our concierge and Jonathon made an impression on you. We will let them know... More 

Stoke-on-Trent, United Kingdom
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed January 26, 2015

Great location, lovely lobby area, but it went down bank from there. Had purposely booked a room with 2 beds only to get there and find my friend and I had been booked into a room with 1 queen sized bed. Very curt and sharp receptionist didn't apologise for the error but did amend the booking. Before you think "what... More 

Was this review helpful? Yes
SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear Anne S, We appreciate you taking the time to share your experience with us. We are disappointed you were subject to several room and communication issues during your stay. We aim to be helpful, courteous and anticipatory of our guest needs at all times, and the situation you describe failed to meet our own expectations. At your convenience, please... More 

New York City, New York
Level Contributor
86 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed January 25, 2015

A good tourist hotel located in a central area, accessible to so many attractions. Rooms are very small, hotel is crowded and service is very average. The bathrooms have been renovated which was a pleasant surprise, too bad the rooms do not match the updates.

Was this review helpful? Yes 1
SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear Shemple, We appreciate your review. While our location is to your liking, it sounds as though there are measures we could have taken to offer you a thoroughly satisfying experience. Our rooms and bathrooms were renovated at the same time. We hope that if the décor was not quite your taste, you still rested comfortably. If you have any... More 

Atlanta, Georgia
Level Contributor
35 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
1 of 5 stars Reviewed January 25, 2015

I stayed at this hotel in November 2014 and had a terrible experience mainly with house keeping. Numerous complaints to the front desk and M.O.D got some action. Needless to say I will never stay at this hotel again.

Was this review helpful? Yes 1
Edinburgh, United Kingdom
1 review
5 of 5 stars Reviewed January 25, 2015

As a first time to NY I thought that the rooms would be cramped but our superior room was on 46th floor with great view of Central Park. Large room with 2 double beds very comfortable. The staff were great and helped us with everything. Joy on reception and Michael were especially helpful. The location right in Times Square was... More 

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Wisconsin
Level Contributor
38 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed January 22, 2015

Location, location, location. It doesn't get better than this for New York City. So much in just a couple blocks. Even being there for business was able to get out and enjoy Time Square, Bryant Park, Central Park, shopping on 5th Avenue. Even squeezed in an off Broadway show recommended by a street vendor. Love staying here.

Was this review helpful? Yes 2
SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear SCN96, Thank you for choosing the Sheraton New York Times Square when you are in the area for business! It is great to hear our location made it easier for you to accomplish some sightseeing on top of your work. It’s been a pleasure and we are looking forward to next time! Warm Regards, The Sheraton New York Times... More 

Sao Paulo, SP
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed January 21, 2015

As always, the hotel receives you very well. The services is awesome and food is very good. The rooms are not big but comfortable. The restaurante is good too. People is very solicitous and helpful. Is very close to everything.

Was this review helpful? Yes
SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear Ricardo M, Thank you for your kind review. We are so pleased to hear that, as a frequent visitor of the Sheraton New York Times Square, you have enjoyed our staff service, dining at our restaurant, and comfortable rooms. We appreciate your continued loyalty, and look forward to our next chance to serve you. Warm Regards, The Sheraton New... More 

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This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
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