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All 451 New York City hotels

Sheraton New York Times Square Hotel

4.0 of 5 Hotel   |   811 7th Avenue on 52nd Street, New York City, NY 10019 (Formerly Sheraton New York Hotel)
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72%
Ranked #249 of 451 hotels in New York City
GreenLeadersSilver level
A recent review
4 of 5 stars Reviewed October 23, 2013
Deborah M Killeen, Texas
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2,472 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Sheraton New York Times Square Hotel
See the most recent reviews
Killeen, Texas
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed October 23, 2013

The location was great! From JFK took Subway to 53rd & 7th and the hotel was right there! Our room was not ready at 6pm when we checked in, so we got a free pass to the club lounge while we waited an hour. Club lounge was okay. Cash bar and a few munchies. We got to our room and... More

Was this review helpful? Yes
Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you so much for taking the time to write this review. I am happy you were able to experience our Club Lounge during your visit. The Sheraton Sweet Sleeper is a wonderful product we are so proud to offer. With our plush comforter and super comfortable mattress guests are sure to get a well-rested night waking up feeling refreshed... More

Boston, Massachusetts
Contributor
11 reviews 11 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed October 23, 2013

I'm a Starwood Gold member -- and have stayed at a huge variety of hotels on my travels (Starwood and others) and this is by far the worst. The bathroom reeks of mildew, I've found random things scattered throughout the room upon check-in (paperclips etc) and the tiny bathroom is tinted yellow in mildew (massive, unexplained yellow stain on the... More

Was this review helpful? Yes 2
Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Hello Teasim, I apologize for all the challenges you had while visiting us recently but thank you for giving us this review so we can immediately address all of your concerns. Your kind words regarding our Front Office Staff are greatly appreciated. In regards to addressing your concerns I would like to arrange a time to speak with you directly... More

london
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 23, 2013

The Sheraton is in a great position - close to Times Square,restaurants (we tried Ted's Montana Grill, just around the corner and food was great), and the subway. Service very friendly and helpful and the staff helped us truly celebrate our special birthdays and anniversary. The club lounge has great views and bar service in the evening is friendly, although... More

Was this review helpful? Yes
Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for sharing your thoughts and experience with us. I am happy you enjoyed the great experiences of our Club Lounge. Your kind words regarding the friendly service of our staff are greatly appreciated and we look forward to sharing them with our team. Guest satisfaction is our number one goal and there is nothing better than achieving that!... More

Denver
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 23, 2013

All went well. Nice room and location. Recommended. Located in the heart of Time Square. Convenient to shows and attractions. Sheraton is a great brand. We used this hotel as the starting point to see all of Manhattan!

Was this review helpful? Yes
Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for the great feedback regarding our newly renovated rooms. Guest satisfaction is our number one goal and there is nothing better than achieving that! We are happy to provide our guests a space where they can relax and renew. I agree our location is perfect. Being located near Times Square, Central Park and Theaters it is so easy... More

Los Altos, California
Top Contributor
90 reviews 90 reviews
20 hotel reviews
72 helpful votes 72 helpful votes
3 of 5 stars Reviewed October 23, 2013

I spent 3 nights in the Sheraton Times Square for a work event. When I checked in I was assigned a very basic room (read: small) with 2 beds. Unfortunately the bathroom smelled so bad of mildew or something that we had to be asked to change rooms after the first night. I'm pretty sure that it was the shower... More

Was this review helpful? Yes
Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

I am so glad to hear that you enjoyed your view from your room. It is great our location provides views of the Central Park, Times Square and also great access to shopping it is so easy to get around and see all parts of the city in an economical way. I do want to apologize for the difficulties you... More

San Francisco, California
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed October 22, 2013

I come to NY 5-6 times a year and stay at the Sheraton NY Times Square 1-2 times per year. I am not one to do reviews, but the service and staff were exceptional on this stay, in particular the Front Desk staff. Edwin, Nicole and Cynthia went above and beyond to be helpful. The Club Lounge staff was also... More

Was this review helpful? Yes
Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

I am so glad to hear that you had such an excellent stay with us. We try our best to go above and beyond and I am glad to hear that we were able to exceed your expectations. . Your kind words regarding our staff are greatly appreciated and we look forward to sharing them with our team. It is... More

Austin, Texas
Top Contributor
86 reviews 86 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed October 22, 2013

After the hotel booked us for four rooms including a suite, we received an inquiry as to whether our stay was a special occasion. Indeed it was, as three generations converged in NYC to attend a football game at Columbia. The suite was terrific, with room to comfortably accommodate nine grownups. All of the rooms were close. Thanks to Sheraton... More

Was this review helpful? Yes
Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for the great feedback regarding our newly renovated rooms and being a part of your families special three generation occasion. Guest satisfaction is our number one goal and there is nothing better than achieving that! We are happy our suites were comfortable with space to gather relax and enjoy family. It is great to hear that our central... More

Washington DC
Top Contributor
241 reviews 241 reviews
130 hotel reviews
367 helpful votes 367 helpful votes
3 of 5 stars Reviewed October 22, 2013

I don't know how to rate this hotel at which I have had every type of stay and experience over my five stays over last couple of years. I guess the service you get and room you get is really related to how busy they are, or how overbooked. In this hotel you need a little bit of luck to... More

Was this review helpful? Yes
Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

I apologize for all the challenges you had while visiting us recently but thank you for giving us this review so we can address all of your concerns. First and foremost we would like to apologize for any unpleasant experiences you had with our Staff and Management during your stay. I would like to arrange a time to speak with... More

New York City, New York
1 review
4 of 5 stars Reviewed October 21, 2013

MY wife had requested a reservation for a king size bed I had the reservation over two weeks before we arrived I am 75 and my wife is 73 we really need the king size bed When we arrived the king size bedrooms were gone.. But Beca came to the rescue and fixed the problem to our satisfaction we felt... More

Was this review helpful? Yes
Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you so much for taking the time to write this fantastic review. There is nothing we love to hear more than our guests loving their experience with us! It is so wonderful to hear that Beca was able to make your stay with us more enjoyable! Our staff truly cares for our guests and we love to see that... More

Chicago, Illinois
Reviewer
5 reviews 5 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed October 21, 2013

The hotel location was fine, although the times square crowd made it a bit hectic and noisy for business travel. The room was clean and everything was in good working order. The rooms were a little loud, both from street noise and the noise of other occupants in their rooms and the hallway, but definitely tolerable. The amenities were standard... More

Was this review helpful? Yes
Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for offering us your review and guidance about your recent visit with us. On behalf of our team we sincerely apologize for the hallway noise and room service experience during your stay our Directors of Food and Beverage and Security has been notified. We would love the chance to change your mind about our hotel we would love... More

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Additional Information about Sheraton New York Times Square Hotel

Address: 811 7th Avenue on 52nd Street, New York City, NY 10019 (Formerly Sheraton New York Hotel)
Phone Number:
Location: United States > New York > New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sheraton New York Times Square Hotel 4*
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Also Known As:
Sheraton New York Hotel And Towers
Sheraton New York City
Sheraton Hotel New York
Sheraton New York Hotel & Towers
Sheraton New York Towers
New York City Sheraton

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#22 Green Hotel in New York City #135 Luxury Hotel in New York City #178 Family Hotel in New York City #204 Business Hotel in New York City #217 Romantic Hotel in New York City
Hotel Class
Official Description (provided by the hotel)
Sheraton New York Times Square hotel is located between Central Park and Times Square in Manhattan's Midtown business and entertainment district. Our Executive Conference Center has 11,000 sq ft of premium meeting space. ... more   less 
Number of rooms
1750

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