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Sheraton New York Times Square Hotel

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811 7th Avenue on 52nd Street, New York City, NY 10019 (Formerly Sheraton New York Hotel)
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1 room 1 guest
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4,205 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Sheraton New York Times Square Hotel
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Toronto, Canada
Level Contributor
110 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 stars Reviewed April 22, 2015

This hotel served my travel needs, here are the top three reasons I liked it and will return: 1. Location - perfect midtown hotel, steps away from the subway, business meetings and Central Park 2. Budget - competitively priced rooms that met my business budget, while still offering the business amenities I needed (fast elevators, fast wifi, comfortable large rooms... More 

Was this review helpful? Yes 1
SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear kattrins, Thank you for reviewing your stay at Sheraton New York Times Square. We are pleased to know you enjoyed fine service in our central Midtown location. We understand the importance of attending to your business needs while traveling, and we are happy to have met your expectations in that regard. Moreover, we appreciate and have made note of... More 

Largs, United Kingdom
Level Contributor
32 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed April 22, 2015

We had less than 24hrs to visit in New York. On arrival at the hotel there was a check-in queue of approx. 2 hours wait! We decided to leave our cases and get out and about and check in later. We came back about 4hrs later and the queue was as bad as ever. Left again and went for dinner... More 

Was this review helpful? Yes
SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear Largs2, We appreciate the chance to hear your thoughts on your recent stay. As at any hotel, reception wait times ebb and flow given the time of day and needs of our guests. We are aware of the delays at reception experienced during the recent spring break surge and are internally reviewing ways to increase efficiency in this area.... More 

Albany, NY
Level Contributor
166 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
2 of 5 stars Reviewed April 22, 2015

We chose for our family (4 of us) this hotel based on its location. It's right in the heart of midtown, close to Central Park, MoMa, 5th Avenue, rockefeller Plaza, Times Square, St. Patrick's, Radio City and plenty of other sights. We got our room, which at first sight, seemed okay for a mid-range NYC hotel. However, when I sat... More 

Was this review helpful? Yes 3
SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear eluper, Thank you for sharing your experience. We can certainly understand your disappointment in being assigned to two unacceptable rooms. Please accept our apologies for your experience. We would like to communicate with you directly and ask that you reach out to us at joseph.giordano@sheraton.com. Hopefully, we can hear more about your stay and begin to restore your trust... More 

Buenos Aires, Argentina
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed April 22, 2015

You think Sheraton and think luxury? Well, if you are staying at this particular location, think again!!! The room was clean and spacious, but the bathroom lacked ventilation and it smelled like wet old towel 24/7. Why? Because the shower curtain would naturally get wet as we showered, and as it dryed, made the bathroom smell like someone forgot their... More 

Was this review helpful? Yes
SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear AngeK84, Thank you for your review. We are concerned that our Sheraton standard of service was not made more evident. If any request should arise, our staff is merely a phone call away. In addition, we would like to kindly point out that Internet access is also available at no cost in the Link@Sheraton center. Your feedback is much... More 

Brighouse, United Kingdom
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed April 22, 2015

Had a quick transfer from JFK to the Sheraton which was good, got to the hotel at 2.10pm waited in a long line to check in, finally got to desk give them my details and staff told me cannot book in until 3.00pm. So had to wait with luggage because I wasn't going to pay $4 for luggage hold. Room... More 

Was this review helpful? Yes
SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear Balloon88, We appreciate the insights you have shared regarding your recent stay. As check-in is at 3:00 PM, we cannot guarantee entry into guest rooms prior to that time. In addition, we have included the square footage of our rooms on our website in order to present an accurate picture of our accommodations. Please know that if there are... More 

East Anglai
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed April 22, 2015

We`ve just returned from a 4 night stay at the Sheraton. It was my first visit to New York. Having read a number of reviews we were a tad worried about what to expect at the hotel. But, we had a great stay and can only conclude we must be easy to please!! I looked at a number of visits/tours... More 

Was this review helpful? Yes
SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear paulthewilk, Thank you for choosing Sheraton New York Times Square for your first visit to New York City. It is so wonderful to hear from a satisfied guest. We are happy to point those new to the area in the direction of fantastic tours, restaurants, and entertainment. It has been a busy time at our hotel, and we have... More 

London
Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed April 22, 2015

I've stayed here at the Sheraton several times before purely due to location but this will definitely be the last time. Good bits: - central location and easy walking distance to times square and explore the city that never sleeps Bad stuff: 1. DIRTY. Rooms are unhygienic, dusty and its obvious that the cleaners do not really do any cleaning.... More 

Was this review helpful? Yes
SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear twinkletoes13, We are concerned to hear that this most recent stay did not meet your expectations. Though Alex, Lazaro, and Frank were able to step in and represent our standard in hospitality, we regret the inconveniences you encountered. These are not characteristic of a typical stay at our hotel and we regret these lapses in service. At your earliest... More 

Level Contributor
76 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed April 21, 2015

I'm not going to dwell to the room size a lot because I understand that in where I come from -Dubai- rooms gigantic but the location is really amazing, plus the lounge for SPG gold & platinum which is open 24/7 is beyond great! Highly recommended!

Was this review helpful? Yes 1
SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear Omer A, We appreciate your kind words and recommendation. To know that you enjoyed the Club Lounge and its associated perks is wonderful and we are happy to hear your thoughts. We hope you will keep Sheraton New York Times Square in mind for your next visit to New York City. Warm Regards, The Sheraton New York Times Square... More 

Vancouver
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed April 21, 2015

This is the perfect location for a visit to NY. Right in the heart of everything between Times Square and Central Park. We easily walked everywhere or took the subway literally right around the corner. The hotel experience though leaves a lot to be desired. Come on Sheraton - you can do better than that. Starting with a dirty room... More 

Was this review helpful? Yes
SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear dis-spirited, Thank you for reviewing your stay. Though our location was to your liking, we regret that your room was not prepared for your arrival. We are glad to know you were relocated to a more acceptable room. Please know that we will forward your comments to housekeeping to ensure that our cleanliness standards are being met on a... More 

Istanbul, Turkey
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed April 21, 2015

Terrible!!!! rude staff , dirty rooms, incredible lobby !!!! Noisy,as crowded as a street in Beijing ,bathrooms dating of the beginning of the century, stained sheets and towels that they did not change for a week ,( I have pictures in case they object) , 1 shampoo bottle for 2 , no shower gel at all, no slippers, dust all... More 

Was this review helpful? Yes
SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear Tamar60, We appreciate the opportunity to learn more about your experience at our hotel. We are disappointed that you encountered numerous issues during your stay. In the future, please do not hesitate to bring these issues to the attention of our staff so we can assist in real time. We are happy to provide the amenities you need and... More 

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Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
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