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Sheraton New York Times Square Hotel

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811 7th Avenue on 52nd Street, New York City, NY 10019 (Formerly Sheraton New York Hotel)
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Sheraton New York Times Square Hotel
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Sheraton New York Times Square Hotel
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3,571 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Sheraton New York Times Square Hotel
See the most recent reviews
Spring Hill, Kansas
Top Contributor
92 reviews 92 reviews
25 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed November 9, 2014

It was a busy weekend when I stayed but the front desk was wonderful and quick with my check in. I was on the Club floor which was a little noisier than I preferred in the morning. But the view was spectacular! Would definitely recommend this hotel for anyone who wants the convenience of midtown / Times Square / Central... More 

Was this review helpful? Yes
SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear Stacy M, Thank you for your kind review. We are glad to hear that our staff could quickly accommodate you despite our high-traffic weekend. This may have also contributed to the noise level in the Club Lounge, but we appreciate your feedback and will certainly look in to how we can address it. Thank you for your recommendation, and... More 

Portland
Top Contributor
136 reviews 136 reviews
118 hotel reviews
446 helpful votes 446 helpful votes
2 of 5 stars Reviewed November 9, 2014

As a SPG Platinum, I would like to offer my profound thanks to the front desk dunce whose idea of a Platinum upgraded room was to put me across the hall from the ice machine in room 1407. For anyone being offered a 07 or 09 room number be prepared for noise because you're the lucky guests watching over the... More 

Was this review helpful? Yes 4
SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear PDXStocks, Thank you for submitting a few thoughts on your stay. An SPG Platinum member such as yourself should expect a thoroughly relaxing and enjoyable experience, and we are sorry to hear that this was not delivered. At your convenience, feel free to reach out to joseph.giordano@sheraton.com to further discuss your experience. Your feedback is highly valued, and we... More 

Lymington, United Kingdom
Top Contributor
145 reviews 145 reviews
42 hotel reviews
113 helpful votes 113 helpful votes
3 of 5 stars Reviewed November 9, 2014 via mobile

Firstly, this hotel isn't actually in Times Sq but approx 10 minute stroll away. The location is very good and many points of interest are within walking distance - Central Park, Times Sq, Broadway, 5th Avenue etc. This is a large hotel with no real atmosphere or redeeming features. The bar is dull, restaurant the same. The reception, check in... More 

Was this review helpful? Yes 2
SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear Morag H, Thank you for your review. While we are pleased our location is to your liking, we regret to hear that our hotel did not otherwise meet your expectations. We want to ensure that every guest leaves our hotel not only satisfied, but happily surprised at their positive experience. If there is anything we can do to further... More 

London, United Kingdom
Senior Contributor
45 reviews 45 reviews
45 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed November 8, 2014

I've stayed in this hotel on several occasions and realized I've never written a review. First, I'd say this is better than an average but not quite a very good hotel (lets call it 3 1/2 rating). The rooms hit and miss depending on whether your room was part of the recent refurbish. The new rooms are very nice, well... More 

Was this review helpful? Yes 1
SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear The_Traveler_011, Thank you for your continued loyalty. It is wonderful that you find our hotel to be valuable and centrally located. We have been working to improve efficiency at check-in, and we appreciate feedback such as yours. We hope that the other aspects of our property enhanced your stay, and we look forward to welcoming you back soon. Warm... More 

Arizona
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 8, 2014

This venue is great for a visit to New York City. It is close to Times Square, Central Park, Rockefeller Center, shopping, and entertainment. I only had a few days in the City and I walked to the sites in the area. I did not have time to go the Wall Street district, but if I wanted to, the subway... More 

Was this review helpful? Yes
SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear Mpa F, Thank you for submitting a review of your stay. We are pleased to hear that your conference went well and our staff was attentive to your needs. However, we regret to hear that your rest was disturbed. Please know that if possible, our staff would try and rearrange your accommodations or supply hearing aids. We are looking... More 

Miami, Florida
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 8, 2014

We went for the Christmas Tree Lighting, the hotel is just two blocks from RC, Radio City Music, Top of the Rock, a short walk to Times Square. The room was a little noise early in the morning due to a construction on the street. We didn't like the hotel restaurant, very few choices and food not that impressive good.... More 

Was this review helpful? Yes 1
SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear OlgaV38, We hope you had a wonderful evening at Rockefeller Center, and we appreciate that you chose the Sheraton New York Times Square for the occasion. Your feedback regarding the dining options has been noted. If the restaurant menus do not have an option that appeals to you, we also offer 24/7 room service to cater to any craving... More 

Middlesex
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed November 7, 2014

Stayed here as my son was running the New York marathon. Excellent location for Central Park and fifth avenue. Use of club lounge..... Breakfast excellent, evening snacks limited and first club lounge where had to pay for drinks?? Not huge problem to us. Room adequate... 2 double beds for 3 adults sharing Bathroom very small Storage good

Was this review helpful? Yes 1
SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear MatronMiddlesex, Thank you for choosing the Sheraton New York Times Square, and congratulations to your son on his accomplishment! It is wonderful to hear that you enjoyed the Club Lounge and had several opportunities to visit it throughout the day. We hope you will consider staying with us again if you return to New York City. Warm Regards, The... More 

Media, Pennsylvania
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 7, 2014

Our family of three stayed here for a quick overnight trip and, overall, were pleased. The room was standard NYC-size; it was updated, comfortable, and typical of most Sheratons I've visited. The bathroom was in need of better cleaning and some repairs; the grout was full of mildew and the walls had not been cleaned from the previous guest which,... More 

Was this review helpful? Yes 2
SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear kara h, Thank you for reviewing your stay. The cleanliness issues you describe are concerning, and we apologize that your room was not adequately prepared for your arrival. This is uncharacteristic of how we typically operate, and we intend to address this issue with our housekeeping staff. Furthermore, we appreciate your feedback regarding the noise level of the television.... More 

Swansea, United Kingdom
1 review
5 of 5 stars Reviewed November 6, 2014

My wife and myself stayed here for 3 nights during late October. Having previously stayed at Hilton Times Square when visiting NYC we are of the opinion that this hotel is an improvement over the Hilton. The 3 night rate was also slightly cheaper than the equivalent in the Hilton that we paid one year earlier. Our package was room... More 

Was this review helpful? Yes
SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear Andrew C, Thank you submitting a few thoughts on your stay at the Sheraton New York Times Square Hotel. We are glad to hear that our location made your travels around the city and to the airport that much easier. Your compliments regarding our staff and value are wonderful to hear, and we will let our front desk members... More 

Contributor
14 reviews 14 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 5, 2014

This is what I expect from a hotel. Normal sized rooms. Comfortable and clean. Moderate decor. Helpful and friendly staff. Free water. I've stayed at about a dozen NYC hotels and this is in my top two. It's close to Times Square but far enough to be quiet and not too bright and noisy all night. Centrally located makes it... More 

Was this review helpful? Yes
SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear Jack S, Thank you for submitting a review of your stay. We appreciate your business, and are happy to hear that you are consistently satisfied with your experience. As a repeat guest, we truly take your feedback to heart, as you have a helpful perspective on how our service holds up over time. Thank you again for your kind... More 

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