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All 453 New York City hotels

Sheraton New York Times Square Hotel

4.0 of 5 Hotel   |   811 7th Avenue on 52nd Street, New York City, NY 10019 (Formerly Sheraton New York Hotel)
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Ranked #244 of 453 Hotels in New York City
GreenLeadersSilver level
A recent review
4 of 5 stars Reviewed March 30, 2014
Karen S Mississauga, Canada
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2,721 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Sheraton New York Times Square Hotel
See the most recent reviews
Mississauga, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 30, 2014

The hotel is in an awesome location can't ask for anything better!!! The room was a good size for the three of us however the beds were a bit small (double). The front desk clerks were very friendly and helpful they had our room ready when we arrived and gave us food/tour site recommendations. The only down side about the... More

Was this review helpful? Yes 1
Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Hello Karen S, Thank you for taking the time to give up a review and for acknowledging how enjoyable your Front Desk service was with us we look forward to sharing your comments with our Staff! Guest satisfaction is our number one goal and there is nothing better than achieving that! We are happy our hotel and staff were able... More

Boston, MA
Top Contributor
84 reviews 84 reviews
34 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed March 30, 2014

The Sheraton Times Square has an incredible location - very close to Times Square but just removed enough to not be close to the seedier, grimier aspects of the square. The rooms are spacious for New York City, with fair sized bedrooms and a small, but serviceable bathroom. The room was clean and the beds very comfortable. Still, the room... More

Was this review helpful? Yes
Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Hello Pace-Ripley, Thank you for sharing your experience. There is nothing we love to hear more than our guests loving their service and experience with us! Guest satisfaction is our number one goal and there is nothing better than achieving that! I think our location is the best for sightseeing located near Times Square, Central Park and Rockefeller Center and... More

Munich, Germany
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 30, 2014

First things first: The location is great, the hotel is OK, but value for money is poor. Why is that? I will give you the long story: We have SPG Platinum Ambassador status. We booked five nights approximately three months in advanced on our points and used suite upgrades. Arrival and front desk Upon arrival, we lined up in the... More

Was this review helpful? Yes 2
Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Hello Micromoney, I apologize for all the challenges you had while visiting us recently but thank you for giving us this review so we can immediately address all of your concerns. Your kind words regarding our staff are greatly appreciated. It is great to hear that our central location added convenience to your stay. In regards to addressing your concerns... More

Sydney, Australia
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 30, 2014 via mobile

Fantastic position with amazing views across New York. Room was a little on the small side. Very clean and comfortable. Good service from friendly staff. Right in the middle of all a first time visitor to New York could want.

Was this review helpful? Yes 1
Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Hello 123Brett, I am so glad to hear that you had such an excellent stay with us experiencing your first visit to New York City. We try our best to go above and beyond and I am glad to hear that we were able to exceed your expectations. I think our location is the best for sightseeing the great city... More

Oak Park, Illinois
Senior Contributor
39 reviews 39 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 29, 2014

Great location, very clean, and very accommodating staff. The location is ideal for 5th avenue shoppers, theatre lovers, Central Park and extremely easy access to subway system on a variety of lines. I found the staff to be extremely accommodating. I travel frequently for work but this was for personal use and it definitely stacks up as a good value,... More

Was this review helpful? Yes
Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Hello Rance C, Thank you for the great feedback regarding our newly renovated rooms and the comfort of our Sheraton Sweet Sleeper. We are happy to provide our guests a space where they can relax and renew. We are happy our hotel met all your needs during your stay Your kind words regarding the friendly service of our staff are... More

Newark, California
Contributor
12 reviews 12 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 29, 2014

From the warm greeting at check-in to the final good-bye at a very early morning check-out, everyone on the staff was most accommodating. A very helpful concierge - knowledgeable bell captain - easy access to computers in the lobby for those of us without laptops - and relatively large and comfortable rooms - all made our stay most pleasant.

Was this review helpful? Yes
Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Hello Marian B, Thank you so much for taking the time to write this fantastic review. There is nothing we love to hear more than our guests loving their experience with us! Your kind words regarding the check in service of our Staff are greatly appreciated. It is so wonderful to hear that Concierge and Bell Staff were able to... More

SARASOTA
Top Contributor
96 reviews 96 reviews
68 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed March 29, 2014

This is a nice hotel and what one should expect for this level and New York. The real reason to stay here is the location. A few minutes walk from Carnegie Hall, High end shopping, Times Square, Broadway, central park... Having looked on a map, I do not believe that the hotel could be any better positioned for easy walking... More

Was this review helpful? Yes
Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Hello Kahoru W, Thank you for the great feedback regarding our newly renovated rooms and the comfort of our Sheraton Sweet Sleeper. We are happy to provide our guests a space where they can relax and renew. We are happy our hotel met all your needs during your stay Your kind words regarding the friendly service of our staff are... More

Plainfield, Illinois
Senior Contributor
49 reviews 49 reviews
7 hotel reviews
37 helpful votes 37 helpful votes
1 of 5 stars Reviewed March 29, 2014 via mobile

While in town I visited the Sheraton to go to a pep rally for my favorite NCAA team. Minutes before the team was to come through the lobby they told us to leave. The hotel was unprepared and unprofessional. Other hotels were accommodating. They knew we were going to leave right after the team left.

Was this review helpful? Yes 1
Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Hello Amy2773, Thank you for offering us your review and guidance about your recent visit with us. I do want to apologize for the difficulties you had with the poor service response from our staff during a busy time in our Lobby. Our Director of the Front Office has been notified. We are always trying to improve our service and... More

dacula
Contributor
17 reviews 17 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 27, 2014

This is the third time I have stayed at this hotel and everything was just right. If you are going to see some plays while you are in New York this is the perfect location. They are located just two blocks from Times Square and right across the street from a train stop. The room is always very clean and... More

Was this review helpful? Yes
Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Dear Eyesdacula, Thank you for the great feedback regarding our newly renovated rooms. Guest satisfaction is our number one goal and there is nothing better than achieving that! We are happy to provide our guests a space where they can relax and renew. I agree our location is perfect. Being located near Times Square, Central Park and Theaters it is... More

Boynton Beach, Florida
Contributor
13 reviews 13 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 27, 2014

As a New Yorker, this was my first time staying in a hotel in NY. I was very pleased with the ease of check-in, and the service despite this being a very busy hotel. We had breakfast in the restaurant which was great. My only suggestion is that the hotel should invest in another waffle maker since this is a... More

Was this review helpful? Yes
Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Hello Sweett27, Thank you for taking the time to give up a review and for acknowledging how enjoyable your Front Desk service was with us we look forward to sharing your comments with our Staff! Guest satisfaction is our number one goal and there is nothing better than achieving that! We are happy our hotel and staff were able to... More

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Additional Information about Sheraton New York Times Square Hotel

Address: 811 7th Avenue on 52nd Street, New York City, NY 10019 (Formerly Sheraton New York Hotel)
Phone Number:
Location: United States > New York > New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sheraton New York Times Square Hotel 4*
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Also Known As:
Sheraton New York Hotel And Towers
Sheraton New York City
Sheraton Hotel New York
Sheraton New York Hotel & Towers
Sheraton New York Towers
New York City Sheraton

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