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Sheraton New York Times Square Hotel

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Sheraton New York Times Square Hotel

4.0 of 5
811 7th Avenue on 52nd Street, New York City, NY 10019 (Formerly Sheraton New York Hotel)
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Sheraton New York Times Square Hotel
222 traveler photos
Ranked #199 of 432 hotels in New York City
4.0 of 5 stars 974 Reviews
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974 reviews from our community

Traveler rating
    292
    418
    177
    59
    28
See reviews for
Families
248
 
Couples
275
 
Solo
38
 
Business
185
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Charleston, West Virginia
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
“Excellent Location!!”
4 of 5 stars Reviewed December 4, 2012

The Sheraton New York Hotel is overall a nice hotel with a large lobby area right on 7th Avenue basically halfway between Times Square and Central Park. The double bed room was a little on the cramped side, but that was expected for New York City. Bathroom was also extremely small. Make plenty of time for checkout. The line was... More

Was this review helpful? Yes 1
Devon C, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this review
December 7, 2012

Denro2, Thank you for sharing your feedback with us. We are glad to hear that our central location added enjoyment and convenience to your stay. We are glad you were able to utilize our Link Cafe and free WiFi. More

Atlanta
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
“Great hotel”
5 of 5 stars Reviewed December 4, 2012

I stayed at this property Nov.30-Dec.3 and was very pleased with everything. The room was typical size for New York which is adequate, not large, but very nice. It seems as if it had been remodeled recenty. There were just two of us and we had plenty of room and it was clean and comfortable. Check in went smoothly for... More

Was this review helpful? Yes 1
Devon C, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this review
December 7, 2012

SunfunAtlanta, It is so nice to hear that you were pleased with everything during your stay with us! Our goal is always happy guests, and it looks like we have succeeded. We are glad you were treated with friendly and helpful service and we are glad you will be back! More

Mumbai (Bombay), India
Contributor
20 reviews 20 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
19 helpful votes 19 helpful votes
“Great hotel - satisfied on all counts”
4 of 5 stars Reviewed December 4, 2012

My husband and I spent 2 months searching for a place to stay in NYC for a week-long trip in Oct 2012. We finally settled on Sheraton because 1. it was close to central park which was a priority for us and 2. it was a Sheraton property which gave us some reassurance in the quality of the hotel. We... More

Was this review helpful? Yes 1
Devon C, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this review
December 7, 2012

jasreenmayal, It is great to hear that you were totally satisfied with your stay! As you said, we are so close to Central Park along with several other popular sites and attractions. Thank you for your kind words regarding our staff and renovation, we love our new look and feel! Please come back soon! More

Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
“Big Like!”
4 of 5 stars Reviewed December 3, 2012

I stayed at the Sheraton while attending a conference nearby. I got there very early in the morning and they were unable to get me a room, but promised to do their best to find a room for me as soon as possible. Indeed, after leaving my luggage and getting something to eat, on my return I got the keys... More

Was this review helpful? Yes 1
Devon C, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this review
December 7, 2012

yaniv_72, Thank you for reviewing our property. We love to hear that our staff was as attentive and helpful as possible. Our number one goal is guest satisfaction and we loving knowing we succeeded. Come back and visit us again soon! More

Saint Louis, Missouri
1 review
“Five Star Customer Service!”
5 of 5 stars Reviewed December 3, 2012

I recently stayed at the Sheraton New York in a trip that was half business/half family. Everyone knows how hard it is to find a hotel that accomodates both! Bradley Cocklin and Jeff Green went above and beyond to make sure my stay was perfect. Joy at the front desk even took the time to get coloring books when my... More

Was this review helpful? Yes
Devon C, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this review
December 7, 2012

kmalkra, Thank you for sharing your experience with us. We love hearing about great experiences like yours, our team members are a true example of what we strive for everyday, friendly and genuine service. It is wonderful that you were able to incorporate your family into your business trip, that is what we are all about! More

Philadelphia, Pennsylvania
1 review
“I Hate New York...”
5 of 5 stars Reviewed December 3, 2012

I have stayed at hotels who made me feel like it was my honor and priviledge to be there. As a fresh turnaround, the associates at the Sheraton could not have been more accomadating and friendly. The room had all of the ammenities I needed to make my stay more than enjoyable. In the words of Arnold Schwarzenegger, "I'll be... More

Was this review helpful? Yes
Devon C, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this review
December 7, 2012

Daniel S, Thank you for the wonderful feedback! It is great to hear how our staff made you feel appreciated and welcome at our hotel. Our staff really cares for our guests and we love to see it show. We hope you will stay again soon. More

Contributor
11 reviews 11 reviews
Reviews in 3 cities Reviews in 3 cities
“Nice clean updated room close to so many places”
5 of 5 stars Reviewed December 3, 2012 via mobile

We had a room with a queen bed. It was clean, updated an comfortable. We were on the 16th floor. We had a desk and flat screen tv. Some of the tv reception was terrible. The hd channels came in great and analog looked like old antenna signal. Check in and check out went smoothly. We loved how close it... More

Was this review helpful? Yes
See 5 more reviews by Kindergal96 for New York City
Devon C, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this review
December 7, 2012

Kindergal96, Our team is always glad to hear that you enjoyed our newly renovated guest rooms. We know that the arrival and departure experience can make or break a hotel experience and we are happy that yours was pleasant and quick. Thank you for your recommendation and we look forward to your next stay! More

Alberta
Senior Contributor
44 reviews 44 reviews
34 hotel reviews
Reviews in 29 cities Reviews in 29 cities
63 helpful votes 63 helpful votes
“Excellent choice in midtown”
4 of 5 stars Reviewed December 3, 2012

I quite enjoyed my stay here. The location is very convenient. Close to Time Square and the theater district. Subway right next door. Big lobby with free wifi. Rooms are clean and comfortable. I would stay here again.

Was this review helpful? Yes
See 4 more reviews by eosinophil for New York City
Devon C, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this review
December 7, 2012

eosinophil, We are glad to hear you will stay with us again! It is always great to hear that you were satisfied with all aspects of your stay and were able to take advantage of our free WiFi in the lobby. We look forward to your return. More

Brisbane, Australia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“great location; friendly service”
4 of 5 stars Reviewed December 3, 2012

We stayed here for five days in late September, thoroughly enjoyed the great location. Rooms were small and even on the 10th floor we did get traffic noise, now know why it is called "city that never sleeps". Bed was very comfortable, a sofa was provided but we had to use that for our suitcases. Staff were very helpful, particularly... More

Was this review helpful? Yes
Devon C, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this review
December 7, 2012

theodore_10, Thank you for sharing your feedback with us. Our location is one of the best and we are glad to hear it added convenience to your stay. We appreciate your kind words regarding our ticket desk staff and we look forward to sharing it with them. More

Arizona
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“Great location!!”
4 of 5 stars Reviewed December 2, 2012

I was a little nervous after reading mixed reviews. The location can't be beat. It is a close walking distance to everything! The hotel rooms are a bit small, but we were in NY and what can you expect. Beds were very comfy. The bathrooms were pretty tiny, but they were clean. The rooms were always very clean. Be very... More

Was this review helpful? Yes
See 4 more reviews by casiemesser for New York City
Devon C, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this review
December 7, 2012

casiemesser, We are glad our guest rooms and facilities met your needs and expectations during your stay with us. Glad to hear that your family was able to get their adjoining rooms but we do apologize for the wait, with such a full hotel at times there is a slight delay in the room turn. There is nothing better than... More

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Hotel Summarization (Beta)

What travelers say

  • “Times Square” (66)
  • “Central park” (44)
  • “Great location” (20)
  • “Very nice” (17)
  • “Club lounge” (3)

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Additional Information about Sheraton New York Times Square Hotel

Address: 811 7th Avenue on 52nd Street, New York City, NY 10019 (Formerly Sheraton New York Hotel)
Phone Number:
Region: United States > New York > New York City
Amenities:
Bar/Lounge Business Center Fitness Center Pets Allowed Restaurant Room Service Suites Wheelchair access
Hotel Style:
#107 Luxury Hotels in New York City
#167 Family Hotels in New York City
#202 Business Hotels in New York City
Price Range: $$$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Sheraton New York Times Square hotel is located between Central Park and Times Square in Manhattan's Midtown business and entertainment district. Our Executive Conference Center has 11,000 sq ft of premium meeting space. ... more   less 
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Also Known As:
Sheraton New York Hotel And Towers
Sheraton New York
Sheraton New York City
Sheraton New York Hotel Towers
Sheraton Hotel New York
Sheraton New York Hotel & Towers
Sheraton New York Towers
New York City Sheraton
Sheraton New York Hotel

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Sheraton New York Times Square Hotel
811 7th Avenue on 52nd Street
New York City, NY 10019
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