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Sheraton New York Times Square Hotel

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811 7th Avenue on 52nd Street, New York City, NY 10019 (Formerly Sheraton New York Hotel)
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4,016 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Sheraton New York Times Square Hotel
See the most recent reviews
Edmonton, Canada
Level Contributor
100 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 315 helpful votes
4 of 5 stars Reviewed March 10, 2015

I would have to say that this Sheraton has a great location which is why I gave it a "very good" rating. Other than that it was nothing special. The rooms are small which is normal for NYC so no complaints there and everything in the room worked well and was very clean. Again this is expected for a Starwood... More 

Was this review helpful? Yes
SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear Montreal_native, Thank you for your review. We appreciate the chance to hear a bit more about your experience. It sounds as though we met your expectations in terms of comfort and service; however, we are disappointed that our facility policies did not. Our fitness center is available to guests as well as members, which means that along with square... More 

Singapore, Singapore
Level Contributor
33 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed March 9, 2015

This Sheraton is about 20min walk from Time square. It is convenient with a subway station entry just next to the Hotel. The hotel is also within walking distance to MoMA. The famous Hala guy store is just opposite, remember to give it a try. The room is of good size and clean. I like the bed which is comfy.... More 

Was this review helpful? Yes
SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear NewNOng, We are so pleased to hear you enjoyed your stay, especially some quiet time in the Club Lounge every morning. The skyline views can be quite the motivating start to your day! We hope you were able to travel to the places you wanted to see with ease, and rest comfortably at night to ease some of the... More 

Limpsfield
Level Contributor
47 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed March 8, 2015

Good place to stay within easy walking distance of Times Square and Central Park. Rooms are small like all New York Hotels but have everything you need and are clean. The lobby was very busy with lots of groups using it as a meeting point, but all the staff always had time to help you if you looked lost. It's... More 

Was this review helpful? Yes
SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear Sally F, We appreciate the chance to hear about your stay at Sheraton New York Times Square. We are especially pleased to know that you found your Club room to be of good value, given the breakfast, food service, WiFi access, and other perks. These can certainly help to make a stay here more enjoyable. Thank you for your... More 

Level Contributor
79 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 stars Reviewed March 8, 2015

My family and I stayed here for the weekend before Christmas. We got an incredible rate (under $300 per night) which included breakfast. The hotel was clean, beautiful and the staff was friendly. Check in was easy and quick. Our room was comparable in size to any other NYC hotel that we have stayed in. It was clean, updated and... More 

Was this review helpful? Yes 1
SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear PoshPrincessTravel, Thank you for choosing the Sheraton New York Times Square for your stay around the holidays. Anything we can do to make our guests’ experience more special is something we strive to do, and it is wonderful to hear that the waiter could find the recipe for you. We are also pleased to know you found your stay... More 

Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed March 8, 2015

The Hotel is excellent as you'd expect from this Hotel group! the staff were so very helpful indeed. Check in & out went smooth with no problems, very helpful actually. The concierge service was rather slow though, only one person serving, I think they should have had more staff here with the size of this Hotel and where it's situated.... More 

Was this review helpful? Yes 1
SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear Alzey, We appreciate hearing about your recent experience at our hotel. Our suites are an excellent choice to ensure spaciousness and comfort during your stay. For your next visit, we kindly suggest considering a room on the Club level. These are equally comfortable, but also include breakfast in the morning, as well as additional food service and perks throughout... More 

Greensboro, North Carolina
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed March 7, 2015

I read many negative reviews about the small and out-dated guest rooms prior to my stay, and I must say I was a bit apprehensive about this leg of my trip. I was pleasantly surprised, however, at just how kind the front desk staff was, even with the hundreds of guests they must come across each and every day. Our... More 

Was this review helpful? Yes
SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear Landon C, We appreciate the time you have taken to review your recent stay. It is wonderful to know your recent stay exceeded your expectations. We are especially pleased to know our staff made such a positive impression during your stay. What a great recommendation to enjoy a drink at the Link@Sheraton café – this will certainly be a... More 

Brampton, Ontario, Canada
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed March 7, 2015 via mobile

The Sheraton Times Square is close to all the major tourist points of interest. With a good pair of walking shoes you can easily cover many attractions each day. Best advice is get a room on the club floor. This includes buffet breakfast and afternoon appetizers and drinks all day. Even a free computer area located on the club floor... More 

Was this review helpful? Yes
SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relation at Sheraton New York Times Square Hotel, responded to this review

Dear AuntieSheShe, Thank you for your kind words and your recommendation of the Club level. The personalized service, breakfast and periodic food service, as well as the stunning views, can make for an exceptional experience. It is wonderful to know you enjoyed the added value in booking a room on this floor. We hope you will join us again soon... More 

Istanbul, Turkey
Level Contributor
175 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 stars Reviewed March 7, 2015

Stayed near the Times Square on different hotels, and this one seem to be better in accessing to other parts of the city. Location is great. The lobby and rooms are clean. The staff were very helpful. The lobby was a bit to big and sometime you get lost but there was always someone there to help you. Great location... More 

Was this review helpful? Yes
SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear atesakinci, Thank you for taking the time to share some thoughts on your experience at Sheraton New York Times Square. Our location near many of the subway lines makes it easy to access Manhattan and the other boroughs with ease. We are pleased you enjoyed your overall stay. Should your travels bring you to the Times Square area again... More 

Houston, Texas
Level Contributor
279 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
4 of 5 stars Reviewed March 6, 2015

Have stayed in hotels on the both the West and East Side. Have stayed in two other hotels in Times Square, but the Sheraton really has the prime location. From Ralph the doorman to the concierge and room service staff, hotel employees are well trained and assist visitors with pure professional skill. Although crowded, we never had a long wait... More 

Was this review helpful? Yes 1
SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear Alexa8776, Thank you for your review. It is wonderful to hear that our location, just off Times Square, is the most convenient to your needs. Even more so, we are pleased our staff made a positive impression on you. We will pass your compliments along to Ralph and our concierge and room service teams! Our signature Sheraton Sweet Sleeper... More 

Sheffield, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed March 5, 2015

Stayed here for five nights with my daughter. Check in was smooth and efficient by Alex, very professional and courteous,upgraded us to a lovely room high up so we had a fabulous view,free wifi, this guy deserves a mention as he went that exta mile. Superb room, clean, spacious everything we needed, lovely comfy beds! Fabulous location for everything and... More 

Was this review helpful? Yes 4
SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear Sue W, We appreciate the time you have taken to review your stay and recognize Alex’s hard work in particular. It is important to us that our guests can make special memories at the Sheraton New York Times Square, and we hope the views and extra space made for a pleasant time. You are most welcome for accommodating you.... More 

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