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All 452 New York City hotels

Sheraton New York Times Square Hotel

4.0 of 5 Hotel   |   811 7th Avenue on 52nd Street, New York City, NY 10019 (Formerly Sheraton New York Hotel)
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Ranked #243 of 452 Hotels in New York City
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A recent review
4 of 5 stars Reviewed May 11, 2014
BryanJhb Joburg
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2,715 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Sheraton New York Times Square Hotel
See the most recent reviews
Joburg
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed May 11, 2014

It was our first visit to New York so we not sure what to expect in regard to hotels but had been warned that space is at a premium and hotel accommodation is expensive. The Sheraton suited our needs from a location point of view as it is mid way between Central Park and Times Square. However for a family... More

Was this review helpful? Yes
Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Hello BryanJHB, Thank you so much for choosing the Sheraton New York Times Square for your first visit to New York City! I think our location is the best for sightseeing located near Times Square Central Park and Rockefeller Center and access to great shopping. It provides such easy accessibility you are able to see the entire city in short... More

Consett, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 11, 2014

stayed here a little while back and I thought it was great rooms are very spacious and very clean also located in the perfect spot would definitely stay again. great value for money and staff were very friendly. views are incredible.

Was this review helpful? Yes
Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Hello Luke B, Thank you for the great feedback regarding our newly renovated rooms and the great views of the City. We are happy to provide our guests a space where they can relax and renew. Your kind words regarding the friendly service of our staff are greatly appreciated and we look forward to sharing them with our team. Guest... More

New York City, New York
Top Contributor
119 reviews 119 reviews
34 hotel reviews
1,576 helpful votes 1,576 helpful votes
5 of 5 stars Reviewed May 11, 2014

Excellent Hotel, Outsatanding Location, Outsatanding Views ! ! ! This hotel is great,the staff is great,the rooms are great,the location is great, and the views from here are Outstanding ! we stay here a lot and we loveit ! Sheraton New York Times Square Hotel, give it a try you will love it !

Was this review helpful? Yes 20
Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Hello TheHitManMine, I am so glad to hear that you had such an excellent stay with us. We try our best to go above and beyond and I am glad to hear that we were able to exceed your expectations. I think our location is the best for sightseeing the great city of New York. It provides such easy accessibility... More

Upminster, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed May 11, 2014

My son and I stayed at the Sheraton Plaza Times Square for 10 days including the Easter break. We found the staff very helpful. We had never been to NYC before and the location was fantastic - within 10 mins of Times Square We had booked a twin bedded room but when we got there were told there were none... More

Was this review helpful? Yes 6
Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Hello StellaB830, Thank you so much for choosing the Sheraton New York Times Square for your first visit to New York City! It's terrific to hear how you enjoyed our Breakfast Buffet there is nothing we love to hear more than our guests loving their service and experience with us! Guest satisfaction is our number one goal and there is... More

Sao Paulo, SP
Top Contributor
135 reviews 135 reviews
40 hotel reviews
60 helpful votes 60 helpful votes
2 of 5 stars Reviewed May 10, 2014

I was really disappointed with Sheraton Times Square. The hotel was extremely crowded at all times, the lobby was always full of people: some eating lunch seating around the pillars, some opening bags, business people walking around in suits. It looked like there were big conferences there during the 8 nights that I´ve stayed. The doors are really thin, so... More

Was this review helpful? Yes
Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Hello Leo1608, I apologize for all the challenges you had while visiting us recently but thank you for giving us this review so we may have the opportunity to address all of your concerns. In regards to addressing your concerns I apologize for not being able to connect with you while visiting our Property. I would like to arrange a... More

Contributor
13 reviews 13 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 10, 2014

We stayed here in February as part of a BA package deal. We found the location great, the staff fine for a large, city hotel and the rooms perfectly adequate: clean, in working order and quiet enough to sleep. I wouldn't recommend it for a special trip or if you gave unrelenting high standards as it is a very busy... More

Was this review helpful? Yes
Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Hello Shellmish, Thank you so much for choosing the Sheraton New York Times Square for your first visit to New York City! I am happy you enjoyed the comfort of our newly renovated rooms and the comfort of our Sheraton Sweet Sleeper. We are happy to provide our guests a space where they can relax and renew. Your kind words... More

Simi Valley, California
1 review
5 of 5 stars Reviewed May 10, 2014

great hotel...great service.....the Club Service is worth everything. Tommy Rodriguez and Muhammad Ramzan were awesome as I worked from the club much of the week. Very helpful The shops.....the staff......the location to everything I cannot say enough about how great this hotel is

Was this review helpful? Yes
Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Hello Alan S, Thank you for offering us your review and guidance about your recent visit with us. I am very happy to hear how you enjoyed the great service and comfort of our Club Lounge. Your kind words regarding the service of our Staff are greatly appreciated. It is so wonderful to hear that Muhammad and Tommy were able... More

Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed May 7, 2014

I got a great deal at the Sheraton, and I felt like I got more than I paid for. The space of the room is gracious for New York City (it is pretty much a standard size hotel room). The lobby staff was very friendly. There was a line to check in, but it was a weekend in New York... More

Was this review helpful? Yes
Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Hello Phite, Thank you so much for taking the time to write this review. Guest satisfaction is our number one goal and there is nothing better than achieving that! Your kind words regarding the early check in service of our staff are greatly appreciated and we look forward to sharing them with our team. I agree our location is perfect.... More

Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 7, 2014

Location is just perfect for shopping or business. Hotel is ok and clean but lobby and hotel bar is quite boring and dull. Staff is helpful and rooms are ok standard and comfortable beds. Big minus is expensive minibar and we had to pay for each bag/jkt in the luggage room, not much but I think they could handle that... More

Was this review helpful? Yes
Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Hello EliasNarvelo, Thank you for offering us your review and guidance about your recent visit with us. Your kind words regarding the friendly service of our staff are greatly appreciated and we look forward to sharing them with our team. I am happy you enjoyed our newly renovated rooms and the great comfort of the Sheraton Sweet Sleeper. It is... More

Baltimore, Maryland
Contributor
15 reviews 15 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 6, 2014

I stayed here in august and November 2013. It is a good location, close to Times Square and the theater district and easy access to the subway. The elevators are fast and the rooms are a very nice size for an NYC hotel. The lobby is always bustling with people and has a good cosmopolitan vibe.

Was this review helpful? Yes
Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Hello Cpatravels, Thank you for the great feedback regarding our newly renovated rooms. Guest satisfaction is our number one goal and there is nothing better than achieving that! We are happy to provide our guests a space where they can relax and renew. I agree our location is perfect. Being located near Times Square, Central Park and Theaters it is... More

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Additional Information about Sheraton New York Times Square Hotel

Address: 811 7th Avenue on 52nd Street, New York City, NY 10019 (Formerly Sheraton New York Hotel)
Phone Number:
Location: United States > New York > New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sheraton New York Times Square Hotel 4*
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Also Known As:
Sheraton New York Hotel And Towers
Sheraton New York City
Sheraton Hotel New York
Sheraton New York Hotel & Towers
Sheraton New York Towers
New York City Sheraton

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