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All 449 New York City hotels

Sheraton New York Times Square Hotel

4.0 of 5 Hotel   |   811 7th Avenue on 52nd Street, New York City, NY 10019 (Formerly Sheraton New York Hotel)
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Ranked #239 of 449 hotels in New York City
A recent review
3 of 5 stars reviewed 1 week ago
MyEnzo1 New York
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2,406 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Sheraton New York Times Square Hotel
See the most recent reviews
New York
Senior Contributor
33 reviews 33 reviews
14 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 1 week ago

Three stars are based on the check in and re-check in process that takes forever with lines out the door. Not really a place I would stay again. Rooms are clean and well lit. Location was ideal. $8 for a bottle of water is a bit excessive too.

Was this review helpful? Yes 1
Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Hello MyEnzo1, Thank you so much for taking the time to write this review. I think our location is the best for sightseeing located near Times Square, Central Park and Rockefeller Center and access to great shopping. It provides such easy accessibility you are able to see the entire city in short travel time it’s a quick subway ride to... More

Hartland, Wisconsin
Contributor
18 reviews 18 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Great hotel with a great location. Just blocks away from broadway shows and many restaurants close by. Enjoyed the bar. Would stay again but we were on the 42nd floor it would have been nicer to have been on 20th or lower so you would not have had to take the bullet of a elevator that made your ears pop... More

Was this review helpful? Yes
Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Hello Jillwark116, Thanks so much for your kind review. I'm so pleased that you enjoyed our location and its proximity to all that New York has to offer but a few blocks from the hustle and bustle to provide our guests a space where they can relax and renew. We are so happy to hear you will be back for... More

Telford, United Kingdom
Contributor
13 reviews 13 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

From the minute we. Arrived to when we left couldn't complain about anything , location was super 5 minutes walk if that to Central Park and right in Times Square. Hotel was spotless the rooms big and the beds we the best we have ever slept in . The Staff we so polite and friendly . Would certainly stay there... More

Was this review helpful? Yes
Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

, Hello LizVic, There is nothing we love to hear more than our guests loving their experience with us! I am happy you enjoyed the comfort of our Sheraton Sweet Sleeper and our newly renovated rooms. We are happy to provide our guests a space where they can relax and renew. Your kind words regarding the service of our staff... More

Atlanta, Georgia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
4 of 5 stars Reviewed 1 week ago

Stayed here for a couple of nights on a business trip. The room was a nice size for the middle of Manhattan and very clean. Quiet as well. The lobby is bustling and the staff does a great job with the constant line of guests requesting something or another. It's great to walk to broadway shows and dinner - I'd... More

Was this review helpful? Yes
Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Hello Susiega, Thank you for sharing your experience. There is nothing we love to hear more than our guests loving their service and experience with us! Guest satisfaction is our number one goal and there is nothing better than achieving that! Your kind words regarding the friendly service of our staff are greatly appreciated and we look forward to sharing... More

Charlotte, North Carolina
Contributor
19 reviews 19 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

The room was very nice and clean. It was a little small but that is typical NYC. The bed was very comfortable. The subway station was just outside the hotel which made it easy to get around town. We had a nice view from our room.

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Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Hello Michelle C, There is nothing we love to hear more than our guests loving their experience with us! I am happy you enjoyed the comfort of our Sheraton Sweet Sleeper and our newly renovated rooms. We are happy to provide our guests a space where they can relax and renew. I agree our location is perfect. Being located near... More

Thetford, United Kingdom
Senior Contributor
33 reviews 33 reviews
15 hotel reviews
38 helpful votes 38 helpful votes
1 of 5 stars Reviewed 1 week ago

The Sheraton in Times Square New York is one of the most depressing hotels I have ever been to. The dull, overcast weather with light rain didn't help. Arriving at about 1pm the covered area outside was congested with a most unlikely mix of humanity, perhaps some sheltering from the rain. Fighting our way through the throng we entered a... More

Was this review helpful? Yes 2
Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Hello Flombergasp, Thank you for offering us your review and guidance about your recent visit with us. I do want to apologize for the difficulties you had with poor service response to your concerns during your check in, also your experience regarding the mal function for the coffee machine in your room. Our Directors of Engineering and the Front Office... More

Frisco, Texas
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This hotel is in a great location and is very nice! The bar is really nice, although it is a little pricey but you are in NYC so you know to expect that. The rooms are clean, the staff is very helpful and our stay was perfect. The bell captains will get you a cab if you stand in the... More

Was this review helpful? Yes 1
Joe G, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Hello Hailey2016, Thank you for the great feedback there is nothing we love to hear more than our guests loving their experience with us! Guest satisfaction is our number one goal and there is nothing better than achieving that! We are happy our hotel and staff were able to meet all your needs during your stay. I agree our location... More

new hampshire
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

Very clean, good size room, comfy bed and pillows. Staff at desk extremely helpful- checked us in very quickly as we were late for a game @ Yankee Stadium. The garage attached to the hotel is extremely convenient, and is a very good value ($103.00 for two days/nights). The bathroom was clean but a bit on the small size compared... More

Was this review helpful? Yes
Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Hello DiveTravel, Thank you for sharing the very helpful and quick service you experienced during your check in, there is nothing we love to hear more than our guests loving their experience with us! Your kind words regarding our staff are greatly appreciated and we look forward to sharing them with our team. I am happy you enjoyed our Sheraton... More

Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Arrived at hotel lobby was not impressive. Staff very friendly. We had requested upper floor I guess they think ninth floor was upper in a fifty floor hotel.our room was right beside elevator .View out window was of office buildings.the room was fine but small.Cleaning staff must know what a vacuum cleaner is carpet dirty after they cleaned room we... More

Was this review helpful? Yes
Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Hello Peter J, Thank you so much for choosing the Sheraton New York Times Square for your first visit to New York City! Your kind words regarding the friendly service of our staff are greatly appreciated and we look forward to sharing them with our team. I do want to apologize for the difficulties you had with the poor condition... More

Philadelphia, Pennsylvania
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Again, the Sheraton Times Square never disappoints! Amazing club lounge with phenomenal views of all directions. Helpful/caring staff! Special appreciation to Seher, always looking out for guests and remembers return guests needs! A true professional !

Was this review helpful? Yes
Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Hello DocDarr, Thank you for offering us your review and guidance about your recent visit with us. I am very happy to hear how you enjoyed the great views, service and comfort of our Club Lounge. Your kind words regarding the service of our Staff are greatly appreciated. It is so wonderful to hear that Seher was able to make... More

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Additional Information about Sheraton New York Times Square Hotel

Address: 811 7th Avenue on 52nd Street, New York City, NY 10019 (Formerly Sheraton New York Hotel)
Phone Number:
Location: United States > New York > New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sheraton New York Times Square Hotel 4*
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Also Known As:
Sheraton New York Hotel And Towers
Sheraton New York City
Sheraton Hotel New York
Sheraton New York Hotel & Towers
Sheraton New York Towers
New York City Sheraton

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#130 Luxury Hotel in New York City #165 Family Hotel in New York City #198 Business Hotel in New York City #208 Romantic Hotel in New York City
Hotel Class
Official Description (provided by the hotel)
Sheraton New York Times Square hotel is located between Central Park and Times Square in Manhattan's Midtown business and entertainment district. Our Executive Conference Center has 11,000 sq ft of premium meeting space. ... more   less 
Number of rooms
1750

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