We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sheraton New York Times Square Hotel

GreenLeadersSilver level
Hotel website
Hotel deals
811 7th Avenue on 52nd Street, New York City, NY 10019 (Formerly Sheraton New York Hotel)
Special Offer
Breakfast for 2 Included
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Sheraton New York Times Square Hotel
Professional photos View all
Browse nearby
Sheraton New York Times Square Hotel
Add Photo Write a Review

4,045 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    1,244
    1,622
    775
    250
    154
See reviews for
1,143
1,049
133
785
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (951)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
  • All months
    (4045)
  • Mar-May only
    (1036)
  • Jun-Aug only
    (1113)
  • Sep-Nov only
    (980)
  • Dec-Feb only
    (916)
All months
There are newer reviews for Sheraton New York Times Square Hotel
See the most recent reviews
Bay Area, CA
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Location, location, location. Walking distance to everything and to everywhere. This hotel is busy all the time. The staff tried hard to accommodate everyone. The rooms are standard in size and in decor. The breakfast buffet at the hotel was pretty good. We enjoyed our stay here. This hotel made our first trip to Times Square a memorable one.

Was this review helpful? Yes
SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear ebok, We appreciate your review. From the location of the Sheraton New York Times Square, to the accommodations and amenities, it sounds as though you enjoyed many aspects of our hotel, and we appreciate your positive comments. Thank you again, and please keep us in mind for your next visit to the city. Warm Regards, The Sheraton New York... More 

Atlanta, Georgia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 6 days ago NEW

I haven't check in to the hotel yet but i already started to feel a bad vibe about it, thinking twice now wether to still cont. my stay over there. Front desk is so rude! Just trying to confirm my reservation since i book at hotels.com and she just rudely say she can't help me on that and hanged up.... More 

Was this review helpful? Yes 2
SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear TravelIsMyPassion15, We appreciate you informing us of your experience thus far. When you book a reservation through a third-party website, there is unfortunately little we can do to assist with altering the reservation. We encourage you to book directly through our website or Reservations Department so we have full control over changing your room type or noting a request.... More 

Arnhem, The Netherlands
Level Contributor
44 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Perfect location, spacy room for New York standards, large lobby which lacks atmosphere, well trained staff, very friendly, breakfast coffee is franchised by Starbuck's, Central Park and Times Square at walking distance, metro just outside bringing you directly to either Yankee Stadium or One World Trade Centre. There are certainly worse places to stay in New York!

Was this review helpful? Yes 2
SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear EppoSt, We are delighted to hear you enjoyed your stay, room size, and excellent service. We also like to think that we are in the middle the and can get you near the best attractions our city has to offer within minutes. Thank you for your review, and please keep us in mind for your next trip to New... More 

Viersen, Deutschland
Level Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Stayed 5 nights on business. Staff in buz center very friendly & helpful, same for rest of the staff, no matter who or when. Close to TSq & central park. Good selection of local beers at lobby bar. Breakfast was expensive but the bar is a coffee and bagel place in the morning so for $7 or 8 you get... More 

Was this review helpful? Yes 1
SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear PRW67, Thank you for taking the time to share some thoughts on your recent stay. It is wonderful to know our staff service and location are to your liking. We are also happy to know that you found the perfect breakfast option for you at our hotel. We are looking forward to accommodating you for your next visit! Warm... More 

United States
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Location, location, location. The hotel is located in walking distance of Time Square and Central Park. There is also a subway station right at the corner. The check in was a breeze. Staff was courteous and friendly, from the doorman to the maids. The room was clean and quiet. I would stay there again

Was this review helpful? Yes 1
SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear amda85, Thank you for sharing some thoughts on your recent stay. It sounds as though the Sheraton New York Times Square was in a prime location for you to explore the city. We hope you had a wonderful trip that was full of sightseeing. We are happy to welcome you back for your next visit. Warm Regards, The Sheraton... More 

Ayr, United Kingdom
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is just 4 blocks from the main part of times square. Clean and well positioned for all the main attractions. Try to stay away from the main streets to eat. Bar /food bills can soar if you don't pay as you go and keeping track of what you've had can get confusing.

Was this review helpful? Yes 2
SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear maggie0500, Thank you for your kind review. We are very pleased to hear you enjoyed your stay. We hope to see you again soon so we can provide another great experience at the Sheraton New York Times Square. Warm Regards, The Sheraton New York Times Square Hotel, Guest Relations More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

We spent four nights at this hotel. First off, we had great help from the bell staff. Gary made multiple suggestions which really enhanced our stay. I also have to compliment all the men who handle the baggage. This hotel is a Zoo. I have never seen/heard so many different languages and countries represented. They handled our baggage and made... More 

Was this review helpful? Yes 1
SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear Amy K, We apologize for the issues you encountered during your stay. Though errors were made, they should have been handled with courtesy and grace, and we are sorry this was not conveyed to you. At your convenience, please do not hesitate to contact us at joseph.giordano@sheraton.com. We hope to have a chance to speak with you further. Hopefully,... More 

Farmington, Missouri
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago

Before the complaints I have to complement the bell men. They were very courteous and helpful, especially Gary. Our experience at this hotel from the time we checked in was awful! The checkin staff was rude. We had reserved a room with 2 beds for 3 people and they had us in a room with 1 king bed. After arguing... More 

Was this review helpful? Yes
SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear castamm07, Thank you for submitting a few thoughts on your stay. You should be able to expect athoroughly relaxing and enjoyable experience, and we are sorry to hear that this was not delivered. At your convenience, feel free to reach out to joseph.giordano@sheraton.com to further discuss your experience. Your feedback is highly valued, and we hope to have a... More 

Winchester, United Kingdom
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 1 week ago

Family room with 2 queen (double) beds. Clean and modern with en suite facilities. This Sheraton is situated mid way between Times Squre and Central Park and easy walking distance to either Broadway or the 5th Ave exclusive shops. Located adjacent to the subway. Staff were pleasant, efficient professional and courteous. The Concierge and front desk staff were helpful and... More 

Was this review helpful? Yes 1
SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear Fred B, Thank you for your review. We are delighted to know you enjoyed our hotel. We love knowing our staff could direct you to a local experience that you might not otherwise have tried. All of us at the Sheraton New York Times Square are looking forward to serving you again if you plan on returning to Manhattan... More 

Saint Louis, Missouri
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel is a zoo. Check in is slow--think airport security sized lines-- and rooms are average at best. The lobby is filled with people speaking different languages and lots of bustling. It feels like you are in Grand Central Station in the lobby. The rooms are basic. The king comes with a day bed, so you can fit an... More 

Was this review helpful? Yes 1
SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear Laura S, Thank you for your review. While we are pleased our location is to your liking, we regret to hear that our hotel did not otherwise meet your expectations. We want to ensure that every guest leaves our hotel not only satisfied, but happily surprised at their positive experience. If there is anything we can do to further... More 

Questions? Get answers from hotel staff and past guests. Ask a question

974 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (728)
Viewed
Room/suite (213)
Viewed
Bathroom (89)
Viewed
Hotel & grounds (138)
Viewed
View from room (85)
Viewed
Dining (15)
Viewed
Business center/function rooms (5)
Viewed
Family/play areas (4)
Viewed
0:48
Videos (2)
Viewed
Other (177)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (203)
Viewed
Amenities (51)
Viewed
Executive Suite (56)
Viewed
Restaurants and Bars (4)
Viewed
Superior King Room (30)
Viewed
The Hotel (32)
Viewed
Traditional Double Room (30)

Management photos: Courtesy of the property manager

Viewed
All management photos (43)
Viewed
Dining (6)
Viewed
Room/suite (19)
Viewed
View from room (2)
Viewed
Business center/function rooms (3)
Viewed
Hotel & grounds (4)
Viewed
Other (9)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these New York City hotels
Midtown
New York Hilton Midtown
New York Hilton Midtown
#339 of 464 in New York City
3.5 of 5 stars 6,782 reviews
Midtown
The Westin New York at Times Square
The Westin New York at Times Squ...
#166 of 464 in New York City
4.0 of 5 stars 5,059 reviews
Midtown
Novotel New York Times Square
Novotel New York Times Square
#118 of 464 in New York City
4.5 of 5 stars 2,447 reviews
Show Prices
Show Prices
Show Prices
Midtown
Hilton Times Square
Hilton Times Square
#56 of 464 in New York City
4.5 of 5 stars 4,382 reviews
Midtown
Hyatt Times Square New York
Hyatt Times Square New York
#48 of 464 in New York City
4.5 of 5 stars 1,212 reviews
Midtown
Crowne Plaza Times Square Manhattan
Crowne Plaza Times Square Manhat...
#169 of 464 in New York City
4.0 of 5 stars 6,186 reviews
Show Prices
Show Prices
Show Prices

Staying in Midtown

Neighborhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay