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Sheraton New York Times Square Hotel

4.0 of 5 811 7th Avenue on 52nd Street, New York City, NY 10019 (Formerly Sheraton New York Hotel)
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Sheraton New York Times Square Hotel
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Sheraton New York Times Square Hotel
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3,279 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Sheraton New York Times Square Hotel
See the most recent reviews
Ipswich, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 6, 2013

After arriving from a long haul flight the staff on the front desk were very helpful, but as soon as we checked into our room, we had 2 x double beds, these beds are no more than a slightly bigger version of a single bed, I spoke to the manager and he offered to move us to another room +... More 

Was this review helpful? Yes 1
ReputationManager, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for your review. First and foremost we would like to sincerely apologize for the inconvenience you experienced during your stay. That is absolutely not the norm for us and we would love to make things right with you. Please feel free to reach out to me via email at (joseph.giordano@sheraton.com) so that we can look further into your... More 

Wilmington, Delaware
Senior Contributor
43 reviews 43 reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed September 6, 2013

My wife and I took a quick train ride for an overnight in Manhattan in mid-July (Amtrak had a good roundtrip deal going) and selected this hotel based on brand, location and price. Price beat competing Hilton and Marriott properties. Arrived at 10am and were pleasntly surprised to find they had a room ready for us (nice to be able... More 

Was this review helpful? Yes
ReputationManager, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for sharing the very helpful and quick service you experienced during your check in, there is nothing we love to hear more than our guests loving their experience with us! Your kind words regarding our staff are greatly appreciated and we look forward to sharing them with our team. Our location is second to none! We are just... More 

Venice, California
Top Contributor
52 reviews 52 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed September 6, 2013

I spent two nights in this hotel for a business trip. The room (#907) was quite small but very clean, fresh and new and had everything I needed/wanted. I felt very comfortable there. THe location was also pretty fabulous - the E train stops at the corner - walking distance to Central Park, Fifth Ave., Times Square. A good choice... More 

Was this review helpful? Yes
ReputationManager, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for sharing your experience with us. Guest satisfaction is our number one goal and there is nothing better than achieving that! We are happy our hotel and staff met all your needs during your stay! Our location is second to none! We are just close enough to Times Square and many NYC attractions but a few blocks from... More 

los angeles, us
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed September 5, 2013

I am catching up on my review. We stayed at this hotel for a week in June 2012. The room is decent size, typical for American hotels. Some of the new York hotel room's are extremely small. Walking distance to times square and central park approximately 15 minutes each direction. The hotel was remodeled, thus look updated. Service is typical,... More 

Was this review helpful? Yes
ReputationManager, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Our location is second to none! We are just close enough to Times Square and many NYC attractions but a few blocks from the hustle and bustle to give our guests some relaxation. On behalf of our team we sincerely apologize for the room experience during your stay our Director of Housekeeping has been. We hope you will give us... More 

Chicago
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed September 5, 2013

I have stayed at this hotel numrous times for business as it's near my NY office--however, be forwarned SPG members--if you don't get put on a Starwood floor you will be subjected to: tourists banging their doors all night long, tourists letting their screaming children run through the halls at 2 am (not kidding) and a room where air conditioning... More 

Was this review helpful? Yes 1
ReputationManager, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for your review. First and foremost we would like to sincerely apologize for the unacceptable service you experienced. That is absolutely not the norm for us and we would love to make things right with you. Please feel free to reach out to me via email at (joseph.giordano@sheraton.com) so that we can look further into your experience. Sincerely,... More 

Pittsburgh
Top Contributor
74 reviews 74 reviews
74 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed September 5, 2013

I stayed two nights for business at this hotel. I chose it due to the rates being decent and it's location in proximity to my business. It really is a very convenient mid-town location and there are a lot of things to do within the area. A lot of bars and restaurant's in walking distance...close to Times Square, close to... More 

Was this review helpful? Yes
ReputationManager, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for sharing your experience with us. Guest satisfaction is our number one goal and there is nothing better than achieving that! We are happy our hotel met all your needs during your stay! Our location is second to none! We are just close enough to Times Square and many NYC attractions but a few blocks from the hustle... More 

Claremont, California
Top Contributor
56 reviews 56 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed September 5, 2013

Recently I flew to Ireland via NYC with two female friends. We stayed a couple of nights in NYC to help overcome the inevitable jet lag as we were coming from the West Coast. We flew in on the red-eye and came to the Sheraton Times Square exhausted at about 10 am. We knew that we were well in advance... More 

Was this review helpful? Yes
ReputationManager, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking the time to review our hotel. It is so wonderful to hear that Joy was able to make your stay with us more enjoyable! Our staff truly cares for our guests and we love to see that shine through. It is great to hear that our central location added convenience to your stay. There is nothing... More 

Houston, Texas
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 5, 2013

Before i booked the hotel on priceline, I looked up the reviews of the other guests and like any other traveler i was nervous of what to expect. I was able to book 2 rooms for $1,050 ( but was not guarenteed a double bed in both). I was immediately greeted by the doorman, he welcomed us to the hotel.After... More 

Was this review helpful? Yes
ReputationManager, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you so much for taking the time to write this fantastic review. There is nothing we love to hear more than our guests loving their experience with us! It is so wonderful to hear that Molly was able to make your stay with us more enjoyable! Our staff truly cares for our guests and we love to see that... More 

Vancouver, Canada
Senior Reviewer
10 reviews 10 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 5, 2013

I enjoyed staying here for a conference. The conference was within the hotel which made it very accessible and easy. The staff was very helpful. The rooms were clean and spacious and despite being in the loudest cities in the world, the noise was minimal where I stayed. The room service was fairly good. And the location hands down was... More 

Was this review helpful? Yes
ReputationManager, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for sharing your experience with us. Guest satisfaction is our number one goal and there is nothing better than achieving that! We are happy our hotel met all your needs during your stay! Your kind words regarding our staff are greatly appreciated and we look forward to sharing them with our team. Our location is second to none!... More 

Medan indonesia
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 5, 2013 via mobile

The location is in the heart of times square. U can easily shopping and go back to the hotel to bringback all your shopping bags. The breakfast was good, have plenty choice. Overall I love it. (Free wifi only in the lobby)

Was this review helpful? Yes
ReputationManager, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for sharing your experience with us. Guest satisfaction is our number one goal and there is nothing better than achieving that! We are happy our hotel and staff met all your needs during your stay! Our location is second to none! We are just close enough to Times Square and many NYC attractions but a few blocks from... More 

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Additional Information about Sheraton New York Times Square Hotel

Address: 811 7th Avenue on 52nd Street, New York City, NY 10019 (Formerly Sheraton New York Hotel)
Phone Number:
Location: United States > New York > New York City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton New York Times Square Hotel 4*
Number of rooms: 1750
Reservation Options:
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Also Known As:
Sheraton New York Hotel And Towers
Sheraton New York City
Sheraton Hotel New York
Sheraton New York Hotel & Towers
Sheraton New York Towers
New York City Sheraton
Hotel Style:
#28 Green Hotel in New York City
#140 Luxury Hotel in New York City
#193 Family Hotel in New York City
#202 Romantic Hotel in New York City
#207 Business Hotel in New York City

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