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Sheraton New York Times Square Hotel

4.0 of 5 811 7th Avenue on 52nd Street, New York City, NY 10019 (Formerly Sheraton New York Hotel)
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Sheraton New York Times Square Hotel
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Sheraton New York Times Square Hotel
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2,882 reviews from our community

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    528
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Sheraton New York Times Square Hotel
See the most recent reviews
Chicago, IL
Senior Contributor
34 reviews 34 reviews
28 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed May 22, 2013

Stayed here 2 weeknights for a conference and was pleasantly surprised at the quality of my renovated guest room, which was very nice and especially at this price point in Manhattan. Had stayed here maybe 3 years ago and the rooms were very tired and sort of grimy. Had heard they were renovated recently so decided to give it a... More

Was this review helpful? Yes 1
Devon C, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

I am very lifted by your review and very glad to hear that you enjoyed your stay and the great experienced of our renovated rooms! Our location is second to none! We are just close enough to Times Square and many NYC attractions but a few blocks from the hustle and bustle to give our guests some relaxation. Thank you... More

NYC and CT
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 22, 2013

My wife and I booked a last-minute overnight stay at the the Sheraton New York through Hotwire - love hotwire! - so that we wouldn't have to travel back home after a wedding. We had never stayed at a Sheraton hotel before, and we really surprised at how nice it is. The rooms were spacious for NYC, nicely decorated, comfortable... More

Was this review helpful? Yes 1
Devon C, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for the great feedback. There is nothing we love to hear more than our guests loving their experience with us! Come back soon! Regards, Joseph Giordano More

Orlando, Florida
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 of 5 stars Reviewed May 22, 2013 via mobile

We had a fantastic time at start didnt have enough towels but if you take care of your maid, example we made sure to leave a $10.00 tip each day. They made sire we has more than enough of everything uou could imagine. Had a wonderful time here. Friendly and helpful from all the staff members. :) Will have to... More

Was this review helpful? Yes 1
Devon C, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for sharing your experience with us. Guest satisfaction is our number one goal and there is nothing better than achieving that! Your kind words regarding our staff are greatly appreciated and we look forward to sharing them with our team. We look forward to your next visit! Warm regards, Joseph Giordano More

Massillon, Ohio
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 21, 2013

Just returned from spending the weekend at this property. The location was great. Close to Times Square and 5th Ave shopping and subway. Received great service from Michael at the concierge desk and had a very smooth checkout with Ahmed. We were able to store our bags before check-in and after check-out. The workout facility was also really nice. I... More

Was this review helpful? Yes 2
Devon C, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you so much for taking the time to write this fantastic review. There is nothing we love to hear more than our guests loving their experience with us! It is so wonderful to hear that Michael our Concierge and Ahmed at our Front Desk were able to make your stay with us more enjoyable! Our staff truly cares for... More

Saunderton, United Kingdom
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed May 21, 2013

The visit to New York for 5 days was to attend a wedding with my wife. I booked a package flight from Heathrow plus Sheraton basic room hotel plus airport transfer deal through expedia. I was pleasantly surprised and pleased by the hotel after reading the average to good reviews. Check-in was fast and functional if not exactly the warmest... More

Was this review helpful? Yes 1
Devon C, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for sharing the very helpful and quick service you experienced during your check in, there is nothing we love to hear more than our guests loving their experience with us! Your kind words regarding our staff are greatly appreciated and we look forward to sharing them with our team. Our location is second to none! We are just... More

Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 21, 2013 via mobile

I stayed while attending a conference at radio city music hall, about a 10 minute walk. It is about a 10 minute walk to times square and felt really handy to everything! Perfectly functional. Rooms relatively small but to be expected in NY. Room service was good and all staff were very helpful. The only complaint was a very long... More

Was this review helpful? Yes
Devon C, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for sharing your experience with us. Guest satisfaction is our number one goal and there is nothing better than achieving that! We are happy our hotel and staff met all your needs during your stay! Our location is second to none! We are just close enough to Times Square and many NYC attractions but a few blocks from... More

Oxfordshire
Top Contributor
64 reviews 64 reviews
25 hotel reviews
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed May 21, 2013

I stayed at this hotel on a recent business trip to New York. Whilst the lobby area is quite impressive - lots of space and beautiful marble floor - the bedroom was very pokey and the carpet looked like it had been chosen so if it was stained you wouldn't know it. Although the bed was comfortable, there was no... More

Was this review helpful? Yes
Devon C, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for your feedback. On behalf of our team we apologize for your unpleasant experience and would love another chance to show you the experience you deserve. What you experienced is not the norm for us and we hope you will return. Sincerely, Joseph Giordano More

California
Top Contributor
71 reviews 71 reviews
53 hotel reviews
86 helpful votes 86 helpful votes
3 of 5 stars Reviewed May 21, 2013

I stayed in this hotel for 6 nights in April with my colleague for business. I usually stayed at the Marriott or Westin at Times Square and this is the first time I stayed here. The location was good and convenience to most of the places, the rooms were OK and clean. But the service was terrible especially for hotel... More

Was this review helpful? Yes
Devon C, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for your review. First and foremost we would like to apologize for any unpleasant experiences you had with us. Here we strive for helpful and friendly service and apologize for any inconveniences this may have caused. We are sorry to hear that you would not come back but would love another chance to show you the service you... More

1 review
5 of 5 stars Reviewed May 21, 2013

Well where can I start I arrived at the hotel at 1 in the morning it was late and i was tired, I had my booking ready and already paid for a king bed for me and my wife, unfortunately the hotel was full and the only room left was 2 double beds, lisset was really helpful she tried to... More

Was this review helpful? Yes
Devon C, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you so much for taking the time to write this fantastic review. There is nothing we love to hear more than our guests loving their experience with us! It is so wonderful to hear that Lisset was able to make your stay with us more enjoyable! Our staff truly cares for our guests and we love to see that... More

Boston, Massachusetts
1 review
5 of 5 stars Reviewed May 20, 2013

I'm an SPG platinum member and have been staying here weekly for several years. I was in a bind and needed to check in one day earlier very late at night; I tried calling to check in earlier but was unable to reach anyone. After the hotel completed their night audit and noticed that there were several no shows, the... More

Was this review helpful? Yes
Devon C, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you so much for taking the time to write this fantastic review. There is nothing we love to hear more than our guests loving their experience with us! It is so wonderful to hear that Lisset was able to make your stay with us more enjoyable! Our staff truly cares for our guests and we love to see that... More

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Additional Information about Sheraton New York Times Square Hotel

Address: 811 7th Avenue on 52nd Street, New York City, NY 10019 (Formerly Sheraton New York Hotel)
Phone Number:
Location: United States > New York > New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sheraton New York Times Square Hotel 4*
Number of rooms: 1750
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Also Known As:
Sheraton New York Hotel And Towers
Sheraton New York City
Sheraton Hotel New York
Sheraton New York Hotel & Towers
Sheraton New York Towers
New York City Sheraton

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