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All 451 New York City hotels

Sheraton New York Times Square Hotel

4.0 of 5 Hotel   |   811 7th Avenue on 52nd Street, New York City, NY 10019 (Formerly Sheraton New York Hotel)
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72%
Ranked #249 of 451 hotels in New York City
GreenLeadersSilver level
A recent review
3 of 5 stars Reviewed February 13, 2013
Mustaali Toronto, Canada
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2,473 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (561)
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There are newer reviews for Sheraton New York Times Square Hotel
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Toronto, Canada
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed February 13, 2013

This hotel well located from both Time Square and Central Park. There are a lot of options to eat and do in the area. The rooms are small, but i guess a small price for Manhattan. We got a high floor, which reduced the early morning sounds. We didn't take the breakfast package but might consider it next time as... More

Was this review helpful? Yes
Devon C, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Mustaali, Thank you for taking the time to review our hotel. It is always great to hear that you found our staff helpful and our accommodations comfortable! More

Buenos Aires, Argentina
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed February 13, 2013

I have stayed for four nihts this January 2013. The room was confortable and clean. Room service was excellent and the concierte were very helpful. I recomend this hotel as its location is also fabulous!

Was this review helpful? Yes
Devon C, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Anushita, What a great review! We love to hear that you found our hotel a fabulous pick and we hope you will be back again soon! More

Alpharetta, Georgia
Top Contributor
145 reviews 145 reviews
25 hotel reviews
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed February 10, 2013

Bang for the buck, this is the best hotel in the Times Square area. We stayed during Christmas week 2012. The hotel was still under renovation ONLY on the exterior. All interior work has been completed according to the staff. The lobby and rooms are beautiful and clean. It was very quiet in our room as well. The staff was... More

Was this review helpful? Yes 4
Devon C, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this review

DrewLuck, We are pleased you spent your holidays with us and had a great experience at our hotel! Our goal is 100% customer satisfaction and we are glad that we succeeded! It’s great to hear you will be staying with us next time you are in NYC. More

mlp2404
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 10, 2013

Stayed almost a week in early to mid January 2013. Rooms were clean on the club floor (44th) where I stayed. Quiet on that floor. It was renovated. Not sure about the other floors, but was told they were also. Room was kinda small, not super small but certainly not spacious. But that's pretty much NY for you unless you're... More

Was this review helpful? Yes
Devon C, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Mlp2404, Thank you for your review. On behalf our culinary team, we apologize that you were not satisfied with your room service order. We can assure it’s not the norm for us and will address your comments with our staff. More

New York
Contributor
16 reviews 16 reviews
11 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed February 9, 2013

This was a good place to hide from the storm, but I wouldn't stay for another reason. The lobby is beautiful, check-in was fine, but then you get up to to the room and it's dollhouse size which is very disappointing. I liked the flat screen TV and the coffee machine with Starbucks, and they have lots fluffy towels, a... More

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Devon C, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Lyrce, Thank you for your feedback. We appreciate you sharing your experience with us and will address these issues with our staff. On behalf of our team we are sorry your experience was less than stellar and hope you will give us another chance. More

Rossbox
Top Contributor
60 reviews 60 reviews
16 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed February 9, 2013 via mobile

Can't beat the location, half way between Times Square and Central Park and only 2 blocks from each!! The hotel is busy. Nothing spectacular about it but a perfect weekend location for a rushed visit to the ever vibrant NYC! Didn't use any of the eateries here so can't comment on them. They have a daytime Starbucks coffee shop by... More

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Devon C, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Rossbox, Thank you for your review. We are glad you chose us for your weekend getaway and found our central location convenient for your needs. Our team hopes you do come back for your next visit! More

london
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 8, 2013

Great location - couple of blocks from times square - Rooms clean and modern. Free starbucks coffee in room. Used computers in lobby everyday with no issues - Staff were efficient and friendly. Had a room on floor 20. Very quiet. Only one issue - doors from other rooms slam quite loudly.

Was this review helpful? Yes
Devon C, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Jacksor Thank you for your favorable review. We are delighted you had a good experience and enjoyed our amenities and prime location. On behalf of our team we look forward to your return. More

Fayetteville, AR
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed February 8, 2013

My wife and I stayed here on our first trip to Manhattan. This hotel is a great location right inbetween Central Park and Times Square. We were not in the hotel much but it was perfect location to stop in and change after walking through central park to head to Broadway or 5th Ave to shop. It was very elegant... More

Was this review helpful? Yes
Devon C, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Jacob S, Thank you for the great feedback, we are glad you and your wife enjoyed your stay with us! Come back and visit us again soon! More

Winnersh, null, United Kingdom
Senior Contributor
31 reviews 31 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed February 8, 2013

I stayed here with my girlfriend last weekend and thought it was not a bad place at all. The room we had was on the small side, but perfectly adequate although I was disappointed to see the usual glofrified shower tray described as a bath (I lke a deep tub) - but this was not unexpected. We only ate breakfast... More

Was this review helpful? Yes
Devon C, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Christopher E, Thank you for your review. We will pass along your comments to our staff. We strive to be much more than adequate and hope you will come back so we can give you an exceptional experience! More

Buenos Aires, Argentina
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 8, 2013

location is perfect. rooms are nice with all you need to stay comfortable, The plus is the the reception manager Mres SEHER FUNK, so polite and devoted to guests, she did everything and her best to make our staying at Sheraton New York @ Times Square unforggetable. we are returning soon!!!!!!!!! marta w.

Was this review helpful? Yes 1
Devon C, Public Relations Manager at Sheraton New York Times Square Hotel, responded to this review

mjw499, Thank you for your kind words for our reception manager. Seher is a valued member of our staff as we are delighted that she was able to make your stay memorable. We look forward to your next visit! More

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Additional Information about Sheraton New York Times Square Hotel

Address: 811 7th Avenue on 52nd Street, New York City, NY 10019 (Formerly Sheraton New York Hotel)
Phone Number:
Location: United States > New York > New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sheraton New York Times Square Hotel 4*
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Also Known As:
Sheraton New York Hotel And Towers
Sheraton New York City
Sheraton Hotel New York
Sheraton New York Hotel & Towers
Sheraton New York Towers
New York City Sheraton

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#22 Green Hotel in New York City #134 Luxury Hotel in New York City #178 Family Hotel in New York City #204 Business Hotel in New York City #217 Romantic Hotel in New York City
Hotel Class
Official Description (provided by the hotel)
Sheraton New York Times Square hotel is located between Central Park and Times Square in Manhattan's Midtown business and entertainment district. Our Executive Conference Center has 11,000 sq ft of premium meeting space. ... more   less 
Number of rooms
1750

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