We stayed at this hotel over this past Mothers Day weekend. Before staying there, I had read some of the reviews on this website and was VERY concerned. We reached the hotel on a rainy Friday around Noon. The lobby was busy with exiting business guests. However, our wait in line was minimal. Of course, being we were early our... more

I really enjoyed my stay at this hotel last month. The location can't be beat and I found the staff to be very nice and accommodating. The only exception to an otherwise perfect stay was the restaurant/bar Hudson's. It could use a little updating and needs to offer some heathier menu options. We stayed in the Tower section and it... more

this is one of the worst hotels i have ever seen. Beds were like a board. Lobby looks nice until you see a RAT. it was the first thing i saw when i was waiting for the elavator. check in was easy except that the room keys only worked one day then you had to get a new one. also... more

We arrived in the hotel WELL before check-in and even though I have never had another hotel charge me to check my bags... in such a tourist area where anyone could be using the service, I can understand. When it was time to check in they had granted our request of the highest room possible and we went to our... more

We arrived late on a Sunday night & had no problem with check-in at all - walked right up to the desk, no wait. Room was a bit small, but not unmanageable. Room was clean, well-appointed. I like that they leave 3 packages of coffee for the machine - very thoughtful. The duvet & pillows were so comfy that I... more

We had 2 rooms at Sheraton Hotel and Toweres - NYC this month. We paid $388 a night for each room. Found the hotel a poor value for the price. Rooms very small and dreary, several things broken, lights didn't work, no way to control Air Conditioner.. We had requested adjoining rooms or at least rooms close to each other.We... more

After travelling over 6000 miles for our first trip to New York & to celebrate my 50th birthday, we did not expect to stay in the tattiest, dirty hotel we have ever stayed in. Receptionist on arrival was sullen & moody. This hotel looks great from the outside & very impressive in the huge lobby, but believe us, what lies... more

Good location ... but there are a lot of hotels in the area. Its functional at best. Check in can be a nightmare if you hit the crowds. Also, baggage check can take forever. Rooms are ok ... lots of things were broken, but they were promptly taken care of. Don't expect a warm and helpful staff . more

I went with my teenage son for a 1 night stay to see a college in the area. We arrived Saturday and left Sunday. This was a perfect hotel for us. We saw Spamalot at the Shubert and easily walked back to the hotel. The room was clean, check in was very fast, no elevator lines for the very fast... more