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Sheraton New York Times Square Hotel

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811 7th Avenue on 52nd Street, New York City, NY 10019 (Formerly Sheraton New York Hotel)
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Sheraton New York Times Square Hotel
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Sheraton New York Times Square Hotel
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3,573 reviews from our community

Traveler rating
    1,110
    1,442
    679
    217
    125
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Redding, Connecticut
Top Contributor
124 reviews 124 reviews
12 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed yesterday NEW

Clean, comfortable, and recently renovated, this classic hotel is in walking distance to both Times Square and Central Park. Great concierge -- gives an intimate feel, even though it's a huge hotel in a giant city.

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Bangkok, Thailand
Top Contributor
128 reviews 128 reviews
52 hotel reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed yesterday NEW

i think the only reason i would go back to stay here is for the location. apart from that the hotel really has no charm. it's such a huge hotel with so many things going on at the same time. as such the staffs really are quite overstretched to help u in any meaningful ways. they are always rushing u... More 

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Philadelphia, Pennsylvania
Senior Contributor
35 reviews 35 reviews
4 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The Sheraton is a great location central to Times Square and Rockefeller Center, with easy access to the subway and broadway shows. We were accommodated at early arrival and granted late check out. The staff was very helpful. Two recommendations. Join Starwood Preferred Guest. As a member, we received a discount on top of the lowest non refundable rate on... More 

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Great Neck, New York
1 review
3 of 5 stars Reviewed 3 days ago NEW

Unfortunately our stay at the Sheraton New York Times Square Hotel was not as good as we expected. We made res for 2 rooms for one night as we celebrate our daughter 17th birthday. We arrived to the hotel at 6:00pm (check in 3:00pm) and was told one room is not ready yet, needed to showers & change for a... More 

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Tel Aviv, Israel
1 review
4 of 5 stars Reviewed 3 days ago NEW

I booked the hotel through Priceline only to find out that the room booked had a single king bed. since I traveled with my wife and a child I asked if it was possible to change to a double room. the receptionist, Joy, went out of her way to help us find an appropriate room and even though the hotel... More 

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San Francisco, California
Contributor
17 reviews 17 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I stayed at the Sheraton for 2 nights. First, this is a massive hotel. And busy. It is difficult to find a time (except when I checked out at 3:30 am) when there aren't throngs of people in the hotel, and if you happen to be behind a huge group, you may be waiting a while to get in an... More 

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SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear Michael Y, Thank you for your review. It is great to know Melissa was able to recognize your situation and assign you to a room that would work out best for your needs. We will be sure to pass your compliments along! We value all of our guest feedback and we have shared your comments with management. Every guest... More 

Toronto, Canada
Top Contributor
106 reviews 106 reviews
60 hotel reviews
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This hotel served my travel needs, here are the top three reasons I liked it and will return: 1. Location - perfect midtown hotel, steps away from the subway, business meetings and Central Park 2. Budget - competitively priced rooms that met my business budget, while still offering the business amenities I needed (fast elevators, fast wifi, comfortable large rooms... More 

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SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear kattrins, Thank you for reviewing your stay at Sheraton New York Times Square. We are pleased to know you enjoyed fine service in our central Midtown location. We understand the importance of attending to your business needs while traveling, and we are happy to have met your expectations in that regard. Moreover, we appreciate and have made note of... More 

Largs, United Kingdom
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We had less than 24hrs to visit in New York. On arrival at the hotel there was a check-in queue of approx. 2 hours wait! We decided to leave our cases and get out and about and check in later. We came back about 4hrs later and the queue was as bad as ever. Left again and went for dinner... More 

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SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear Largs2, We appreciate the chance to hear your thoughts on your recent stay. As at any hotel, reception wait times ebb and flow given the time of day and needs of our guests. We are aware of the delays at reception experienced during the recent spring break surge and are internally reviewing ways to increase efficiency in this area.... More 

Albany, NY
Top Contributor
95 reviews 95 reviews
8 hotel reviews
41 helpful votes 41 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

We chose for our family (4 of us) this hotel based on its location. It's right in the heart of midtown, close to Central Park, MoMa, 5th Avenue, rockefeller Plaza, Times Square, St. Patrick's, Radio City and plenty of other sights. We got our room, which at first sight, seemed okay for a mid-range NYC hotel. However, when I sat... More 

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SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear eluper, Thank you for sharing your experience. We can certainly understand your disappointment in being assigned to two unacceptable rooms. Please accept our apologies for your experience. We would like to communicate with you directly and ask that you reach out to us at joseph.giordano@sheraton.com. Hopefully, we can hear more about your stay and begin to restore your trust... More 

Buenos Aires, Argentina
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

You think Sheraton and think luxury? Well, if you are staying at this particular location, think again!!! The room was clean and spacious, but the bathroom lacked ventilation and it smelled like wet old towel 24/7. Why? Because the shower curtain would naturally get wet as we showered, and as it dryed, made the bathroom smell like someone forgot their... More 

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SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear AngeK84, Thank you for your review. We are concerned that our Sheraton standard of service was not made more evident. If any request should arise, our staff is merely a phone call away. In addition, we would like to kindly point out that Internet access is also available at no cost in the Link@Sheraton center. Your feedback is much... More 

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