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Sheraton New York Times Square Hotel

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811 7th Avenue on 52nd Street, New York City, NY 10019 (Formerly Sheraton New York Hotel)
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1 room 1 adult
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Sheraton New York Times Square Hotel
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4,850 Reviews from our TripAdvisor Community

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Auckland, New Zealand
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

Travelled here with my family for the purpose of attending the New Year's Eve celebrations in Times Square. The hotel was great for heading into Times Square for a bite to eat or some evening shopping in the days leading up to NYE. Super helpful attendants at the concierge desk. The day we checked in was hectic- the line was... More 

Helpful?
Thank manishap7
Brisbane, Australia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed yesterday NEW via mobile

Come on Sheraton, a brand you can trust but not in New York. Very small rooms with double beds and nowhere to put your luggage. To sit on the toilet you have sit sideways to close the door. Oh by the way don't open the mini bar and God forbid remove anything as you will be charged for it. Mini... More 

Helpful?
Thank Dalezac
Dublin, Ireland
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

Great location, fantastic views of the city. Really busy time of year so expect to wait for check in. Express check out available so i strongly recommend you avail so no more standing in line to checkout. Staff very friendly and extremly helpful. A great experience. kindest regards Martin

Helpful?
Thank Martin G
Singapore, Singapore
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

I stayed at this hotel for 7 nights in Jan 2016 while on a business trip to New York. I am an SPG Gold member and have stayed at many SPG properties worldwide including Sheraton properties. This was without question the worst SPG property I've ever stayed in. On checkin, I was not offered any welcome SPG points nor the... More 

Helpful?
2 Thank ShaunN_SG
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

Brilliant hotel in an excellent location. Friendly and helpful staff. Nice clean room on the 48th floor. Comfy beds and the v iews were amazing. Although it was extremely busy when we were there we never heard any noise when we were in our rooms. Nothing was too much trouble and on 2 occasions we had to call guest services... More 

Helpful?
2 Thank Alyson G
SheratonNYTS, Manager at Sheraton New York Times Square Hotel, responded to this review

Dear Alyson G, Of all the hospitality options in New York City, we are so glad that you chose our property to provide your accommodations. It is lovely to know that you found your room impressive along with our city views and enjoyed the comforts of our signature Sheraton Sweet Sleeper bed. The level of service you describe is standard... More 

New City, New York
Level Contributor
75 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed here for a couple of nights and it is in a great location. In Times Square, but not noisy at all. The rooms were on the smaller side, but that's standard for NYC. The beds were comfortable and the service was good too.

Helpful?
1 Thank Joanne73
SheratonNYTS, Manager at Sheraton New York Times Square Hotel, responded to this review

Dear Joanne73, Thank you for your recent stay and for taking the time to leave a review. We are glad to learn that your visit was satisfactory as well as our location and your accommodations. We appreciate all of your kind words and hope that you will return to our hotel in the not-so-distant future. Warm Regards, The Sheraton New... More 

Lansdowne, Pa
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

What a memorable weekend! With a spectacular view of the city from my beautiful room I gave witness to the blizzard of 2016. What a fabulous hotel stay during this crazy weekend. I have stayed in this hotel before and have been impressed by it's staff, but this weekend, I was even more impressed...this hotel ran so smoothly that you... More 

Helpful?
Thank travelingmary005
SheratonNYTS, Manager at Sheraton New York Times Square Hotel, responded to this review

Dear travelingmary005, Thank you for your recent visit and review. We are glad that your accommodations were not only comfortable but allowed you to witness the blizzard from somewhere warm and cozy. We appreciate your compliments toward our staff, especially during a challenging time. Furthermore, your recognition of our concierge was very kind as well. We cannot wait to welcome... More 

Chester, Connecticut
1 review
5 of 5 stars Reviewed 3 days ago NEW

I have been staying at the Sheraton Mon-Thurs pretty much every week for the last 4 months. Due to my status I am lucky enough to get club access and just love it. Every night I am greeted like the prodigal son on his return. Tommy Rodriquez makes it his mission to welcome every person like an old friend, assist... More 

Helpful?
Thank Lynette B
SheratonNYTS, Manager at Sheraton New York Times Square Hotel, responded to this review

Dear Lynette B, We are honored to have accommodated you for such an extended stay. It is delightful to hear that our Club Lounge, with featured amenities such as complimentary breakfast, beverages, snacks, and personalized service was a welcome aspect of your stay. Tommy represented the Sheraton brand and the type of service we like to deliver to all of... More 

Abu Dhabi, United Arab Emirates
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Spending the blizzard weekend of 2016 in the city was quite an experience, but the Sheraton staff had it all together and the service was uninterrupted. The staff was professional, friendly, and helpful when offering advice. The rooms were clean, comfortable, and offered amazing views. The Business Lounge had breakfast selections daily. I especially loved the proximity to Times Square,... More 

Helpful?
Thank ACBrown717
SheratonNYTS, Manager at Sheraton New York Times Square Hotel, responded to this review

Dear ACBrown717, Thank you for your review. It is great to know you found Sheraton New York Times Square to be ideally situated off Times Square. It was our pleasure to offer clean, warm accommodations in the heart of Manhattan. Should you plan a return visit to the area someday, we hope you will keep our hotel in mind. Warm... More 

San Juan, Puerto Rico
1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

From the moment my reservation was made, and the help I received from Jonathan Lomitola, I knew I would enjoy the hotel. Everything was great, the room and facilities were really comfortable and the Hotel was perfectly located close to everything I wanted to see in the short time I had. I only had the chance to have breakfast once... More 

Helpful?
Thank solhsol
SheratonNYTS, Manager at Sheraton New York Times Square Hotel, responded to this review

Dear solhsol, We appreciate the chance to learn about your stay. We are thrilled to know our hotel has suited your needs in terms of accommodation and location. It is even better to know Jonathon was able to assist with your reservation. You are most welcome for his service! Thank you for your review, and we look forward to our... More 

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This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
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