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Sheraton New York Times Square Hotel

4.0 of 5 811 7th Avenue on 52nd Street, New York City, NY 10019 (Formerly Sheraton New York Hotel)
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#241 of 453 Hotels in New York City
2,739 Reviews 4 of 5 stars
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Sheraton New York Times Square Hotel
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Sheraton New York Times Square Hotel
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2,739 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Leeds, United Kingdom
Contributor
12 reviews 12 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

I have stayed here many times over the years and have always found it to be excellent. On the last occasion we were there we had a problem with the room, and even though it was New Years Eve and the hotel was packed to the rafters, the staff did everything they could to help, which was amazing. I told... More

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NY
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed yesterday NEW

I chose this hotel because my daughter was attending an event in NYC with a pick up time at 5pm nearby. SPG offers Gold Members a 4:00PM checkout and free room upgrade. All sounded great but the actual experience was stressful and difficult: 1) Requested sheets and a blanket to make up the sofa sleeper for our daughter. It was... More

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Chicago, Illinois
1 review
5 of 5 stars Reviewed 2 days ago NEW

I stayed at this property during a 2014 Labor Day get-away weekend in NYC and was very pleased with this Sheraton. Most helpful was the staff (front desk, concierge, cleaning team) and location. Staff was very accommodating and friendly. I check-in a bit early on a Saturday and my room was not quiet ready. The hotel was busy as a... More

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Tracy, California
1 review
4 of 5 stars Reviewed 2 days ago NEW

This is a large Sheraton hotel but it has a great location, the staff is generally very helpful and pleasant. The hotel is clean and rooms are nice. The rooms have been updated and are very clean. I have been to this hotel off and on for over 20 years and recommend it.

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Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Stayed at the Sheraton for four nights in September 14. We had a Club room on the 40th floor. Found the hotel to be clean, efficient and well located. We didn't eat in the hotel but had a couple of drinks. Club lounge had an excellent breakfast which set us up for the day. From a UK perspective I found... More

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2 reviews
5 of 5 stars Reviewed 3 days ago NEW

What a great hotel! Very clean and near. Concierge and reception staff are very helpful! Melissa at the front desk was awesome when we checked in, she had a lot of good suggestions and made our midnight check in a breeze! Even got upgraded to a nicer room :) great stay, would definitely recommend. Fantastic locations, go to fluffys for... More

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UK
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Spent a couple of nights here this week. Feels like a train station. As an SPG Gold member I was upgraded to a superior room which was tiny - heaven knows what size the standard rooms are. When I complained that I was given a doublr room rather than the king I had booked this was met with a shrug... More

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Fairfax, Virginia
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

One day off went so I decided to drive up to NY got LUCKY one night stay Time Square this place is always sold out... Had a good time small room but I was only inside for 5 hours to sleep when in NY you cant sleep

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Baltimore, Maryland
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Hello. I am a Starwood Platinum Ambassador who spend 175 nights on the road. Last night I had a top notch stay here. It started with me e-mailing the General Manager Terry Lewis with a request. Within 7 minutes he e-mail me back and put me in touch with Brittany Markwis, the VIP Manager. Within the next 10 minutes Brittany... More

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Powell, Ohio
Top Contributor
54 reviews 54 reviews
22 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This is a huge hotel in a nearly perfect tourist location, three blocks south of the Park, and short walks to MOMA, Rockefeller Center, St. Patrick's, Carnegie Hall and the Broadway theaters. Our room had a large living room, bedroom and bathroom with shower and tub. It appeared to have been recently renovated. We were treated well by every hotel... More

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Additional Information about Sheraton New York Times Square Hotel

Address: 811 7th Avenue on 52nd Street, New York City, NY 10019 (Formerly Sheraton New York Hotel)
Phone Number:
Location: United States > New York > New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Sheraton New York Times Square Hotel 4*
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Also Known As:
Sheraton New York Hotel And Towers
Sheraton New York City
Sheraton Hotel New York
Sheraton New York Hotel & Towers
Sheraton New York Towers
New York City Sheraton

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#27 Green Hotel in #135 Luxury Hotel in #181 Family Hotel in #200 Romantic Hotel in #202 Business Hotel in
Hotel Class
Official Description (provided by the hotel)
Sheraton New York Times Square hotel is located between Central Park and Times Square in Manhattan's Midtown business and entertainment district. Our Executive Conference Center has 11,000 sq ft of premium meeting space. ... more   less 
Number of rooms
1750

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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