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Sheraton New York Times Square Hotel

4.0 of 5 811 7th Avenue on 52nd Street, New York City, NY 10019 (Formerly Sheraton New York Hotel)
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Sheraton New York Times Square Hotel
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Sheraton New York Times Square Hotel
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3,280 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
1 of 5 stars Reviewed today NEW

Well I am currently staying at this property for 4 days and I must warn you that the rooms are like pigeon hole and I have not come across any hotel where the staff is so rude They have no sense how to deal with their guest. Extremely rude and worst lot I have ever came across. First they overcharge... More 

Was this review helpful? Yes 1
Bath, UK
Senior Contributor
37 reviews 37 reviews
10 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed yesterday NEW

We stayed in this hotel 20th-27th Jan. Everything was spot on, staff were friendly, helpful and rooms were clean and tidy. We had 2 rooms next to each other 1023 + 1025. There was 7 of us, with 3 generations of the same family. When storm Juno hit, we were greeted by Nicole who promised us to come back the... More 

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2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

As a SPG member, we were upgraded to a bigger room with an amazing view over Times Square. We were given water in the main reception and complimentary wifi. The breakfast buffet is fantastic quality and the staff were really chatty! Really pleased with our stay here and would return.

Was this review helpful? Yes 1
Worcester, Massachusetts
Top Contributor
102 reviews 102 reviews
40 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Eight of us (four adults and four children) traveled to New York City for 6 days/5 nights. The primary purpose of our trip was to see the Ball drop in Times Square on New Year's Eve. Our reservations were made 6+ months in advance. We requested two rooms facing Times Square where we could see the Ball drop. We followed... More 

Was this review helpful? Yes 2
SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear LovesToTravel716, Thank you for taking the time to share your experience with us. The miscommunication you describe between reservations and our front desk is unacceptable, and your frustration is quite understandable. If this error was not addressed by our staff while you were here, please feel free to contact us directly at joseph.giordano@sheraton.com. The information you have shared with... More 

Melbourne, Australia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Spent a week at the Sheraton with my husband and 2 adult children in September and we were all very happy with this hotel. The Sheraton is in a good position, close to subway and a couple of blocks from Times Square. After staying at the Marriott Marquis two years prior, I feel that the Sheraton is a much more... More 

Was this review helpful? Yes 1
SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear Debra G, We appreciate your choice of the Sheraton New York Times Square for your extended stay in September. It is wonderful to know that our location was to your liking and you found your stay to be valuable. Thank you for sharing your comments. We look forward to seeing the family for your next stay! Warm Regards, The... More 

Mississauga, Canada
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed: over Christmas 2015 with my husband and two sons (6 & 8) Location: amazing - walking distance to so much, including the transit system Customer service - so so...one of the managers, I forget his name now, was really nice though and made up for the lack of customer service/friendliness with the other staff members Gym - a really... More 

Was this review helpful? Yes 1
SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear RuchiSLP, Thank you for your review and for spending the holidays with us! We hope you enjoyed New York City during that special time of year, and rested well at night. We apologize if any of our staff were not exuding their usual high standard of service. The price of using the fitness center is on our website, but... More 

Travelchick576
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I stayed here 4 nights earlier this month and the entire stay was fantastic! The check in line seemed long upon arrival, which is never fun after driving to the airport, waiting for the flight, flying, then taking a train followed by a cab ride. BUT right away a lady from the hotel brought us a bottle of water. I've... More 

Was this review helpful? Yes 1
SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear Travelchick576, Thank you for sharing your thoughts with us. When check-in reaches its peak time, we try to ensure that our guests are as comfortable as possible until they can get to their rooms. Your feedback regarding lighting in the room is appreciated, and we will keep it in mind as we plan for future improvements. It sounds as... More 

Baguio, Philippines
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

For a tourist, Sheraton Times Square is located right at the middle of most NYC tourist spots. Though sporting an "eighties" like feel in the lobby, the rooms are clean and comfortable; perfect for a very tiring walk in and around the city. Sheraton is really accessible; subway station just around the corner, low budget to high budget restaurants are... More 

Was this review helpful? Yes 1
SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear rrdanas, We appreciate your review and your choice to stay at the Sheraton New York Times Square for your travels from the Phillippines. It is great to hear that you enjoyed your experience at our hotel. While there is not much we can do about noise outside of our hotel, we can certainly try to relocate you in a... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW via mobile

Had a lovely stay at this hotel! Great location, beautiful lobby area.All of the staff members were so nice and very personable! One of the best hotels we have ever stayed in.Special recognition to the front desk, food and service dept and housekeeping staff.

Was this review helpful? Yes 1
SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear dukecna1, Thank you for your delightful review. Nothing inspires us more than hearing that our staff service was the highlight of your stay. We will certainly pass your kind words along to the appropriate people! It was our pleasure to serve you, and we hope to have another chance to do so in the near future. Warm Regards, The... More 

Krakow, Poland
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

it is nice hotel, with a very good location. great atmosfere in lobby, everybody there can use wifi for free. bathroom are very small … when you are going with children take 2 beds in room - they are very huge and comfortable.

Was this review helpful? Yes
SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear joakul, We are so pleased to hear you enjoyed your stay at our hotel. As a convenience, we offer free WiFi access in our lobby, and we hope this helped you during your trip. It is wonderful to hear that the family rested comfortably on our Sheraton Sweet Sleeper beds, which are available for purchase on the Sheraton website.... More 

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Additional Information about Sheraton New York Times Square Hotel

Address: 811 7th Avenue on 52nd Street, New York City, NY 10019 (Formerly Sheraton New York Hotel)
Phone Number:
Location: United States > New York > New York City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton New York Times Square Hotel 4*
Number of rooms: 1750
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Also Known As:
Sheraton New York Hotel And Towers
Sheraton New York City
Sheraton Hotel New York
Sheraton New York Hotel & Towers
Sheraton New York Towers
New York City Sheraton
Hotel Style:
#28 Green Hotel in New York City
#140 Luxury Hotel in New York City
#193 Family Hotel in New York City
#202 Romantic Hotel in New York City
#207 Business Hotel in New York City

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