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All 447 New York City hotels

Sheraton New York Times Square Hotel

4.0 of 5 Hotel   |   811 7th Avenue on 52nd Street, New York City, NY 10019 (Formerly Sheraton New York Hotel)
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Sheraton New York Times Square Hotel

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73%
Ranked #236 of 447 hotels in New York City
Certificate of Excellence 2013
A recent review
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2,149 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Senior Reviewer
8 reviews 8 reviews
5 of 5 stars Reviewed yesterday NEW

Took my family into the Big City for a few days during Spring Break and from Check in to Check out the experience was AMAZING... Anne Marie and the VIP team made this a very special trip for my daughters and my wife and I... They surprised the girls with a sweet treat in our room and provided an above... More

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Baltimore, Maryland
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

We stay in New York 5-6 times a year. Always at the Sheraton on the club level. As soon as you walk in to the hotel everyone makes you feel special. Since Terry has become the GM the hotel is the tops in New York. Her little touches has made the hotel even better. The front desk staff remembers you... More

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Royal Tunbridge Wells, United Kingdom
2 reviews
3 of 5 stars Reviewed 2 days ago NEW

Large soulless Hotel well located in Times Square. Surprisingly Our room was not ready upon arrival at 8pm..!! We were offered a free meal while we waited then had to queue again at Reception for 45 minutes to collect our key! Great start to our holiday after 14 hours travelling! Reception was busy during our entire stay, we actually gave... More

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Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Hello Andreajc1976, Thank you for your review. Our location is second to none we are just close enough to Times Square and many NYC attractions but a few blocks from the hustle and bustle to give our guests some relaxation. Here we take guest feedback very seriously and we apologize for any inconveniences caused by the delayed check in and... More

Victoria, BC
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Although I booked on another discounted website, was pleasantly surprised to be given a room on a higher floor. Room was very spacious (for New York) and was even given two beds even though there were only two of us upon request. Nice area in lobby with computers and free wi-fi. Very close to Jersey Boys theatre and Carnegie Hall.... More

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Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Hello Likestotravel11, Thank you for submitting this glowing review. Guest satisfaction is our number one goal and there is nothing better than achieving that! Your kind words regarding the friendly check in service of our staff are greatly appreciated and we look forward to sharing them with our team. I agree our location is perfect. Being located near Times Square,... More

Baltimore, Maryland
Top Contributor
62 reviews 62 reviews
33 hotel reviews
73 helpful votes 73 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The big positive of the Sheraton is that it's located in midtown near much of what any tourist would want to see. A subway station sits basically below the hotel that will take you where you want to go. The room was relatively clean and decently appointed, although our standard double room was very small and cramped- as you expect... More

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Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Hello Baltimooron Thank you so much for taking the time to write this review. I think our location is the best for sightseeing located near Times Square, Central Park and Rockefeller Center and access to great shopping. It provides such easy accessibility you are able to see the entire city in short travel time it’s a quick subway ride to... More

Toronto, Canada
Top Contributor
68 reviews 68 reviews
61 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed only one night at this property. Our group had two rooms: 4840 and 4806, a King and a double room on the SPG floor. These rooms were spacious for NYC, no need to walk sideways around the bed as is the usual for NYC hotels. They were clean and very comfortable. The bedside tables had multiple power ports... More

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Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Hello G4480, Thank you for the great feedback regarding our newly renovated rooms and the comfort of our Sheraton Sweet Sleeper. We are happy to provide our guests a space where they can relax and renew. We are happy our hotel met all your needs during your stay Your kind words regarding the friendly service of our staff are greatly... More

Los Angeles, California
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

Didn't know this hotel was known for booking high school/college conferences, which obviously means there were a lot of them. Apparently, they book all of them on floors 4-20, and I was here for a business and they put me on the 9th floor. This meant that I had to wait in a long line just to get into my... More

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Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Dear FBST, I apologize for all the challenges you had while visiting us recently but thank you for giving us this review so we can address all of your concerns. First and foremost we would like to apologize for any unpleasant experiences you had with our Staff and Management during your stay. I would like to arrange a time to... More

Tysons Corner, Virginia
Top Contributor
74 reviews 74 reviews
10 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

A very convenient spot to all actions in NYC. It's too crowded and over priced unless you pick a non-Convention week in downtown and make the reservation well in advance! The lobby is not somewhere you will meet your friends, it's noisy and over crowded. Rooms are small and not always thoroughly clean. I stayed there many times but the... More

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Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Dear Birturk, I agree our location is perfect. Being located near Times Square, Central Park, Rockefeller and also great shopping it is so easy to get around and see all parts of the great city of New York. I do want to apologize for the difficulties you had with the busy time in our Lobby also your experience with the... More

York, United Kingdom
Top Contributor
54 reviews 54 reviews
41 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

Recently stayed at this very busy and vibrant hotel whilst on a 4 day trip to NY with my daughter and 2 friends of ours. We did not spend too much time in the hotel but we were very happy with the facilities when we needed them. We stayed in two rooms and each had two double beds so compared... More

Was this review helpful? Yes
Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Dear Juls63, Thanks so much for your kind review. I'm so pleased that you enjoyed our location and its proximity to all that New York has to offer and that you had wonderful interactions with our team. It is so wonderful to hear that Christian was able to make your stay with us more enjoyable! We at the Sheraton New... More

Vienna, Austria
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

They overbooked our room, even if we had already paid for it weeks ahead, they could only offer us a noisy tiny dark room and no compensation, no money back. I would have expected Sheraton to treat me as if a youth hostel, Sheraton is over to me. Spoilt our holidays.

Was this review helpful? Yes
Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Hello Javier-19731202, I apologize for all the challenges you had while visiting us recently but thank you for giving us this review so we can address all of your concerns. First and foremost we would like to apologize for any unpleasant experiences you had with our Staff and Management during your stay. I would like to arrange a time to... More

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Additional Information about Sheraton New York Times Square Hotel

Also Known As:
Sheraton New York Hotel And Towers
Sheraton New York
Sheraton New York City
Sheraton New York Hotel Towers
Sheraton Hotel New York
Sheraton New York Hotel & Towers
Sheraton New York Towers
New York City Sheraton
Sheraton New York Hotel
Address: 811 7th Avenue on 52nd Street, New York City, NY 10019 (Formerly Sheraton New York Hotel)
Phone Number:
Location: United States > New York > New York City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#129 Luxury Hotel in New York City
#185 Business Hotel in New York City
#188 Family Hotel in New York City
#194 Romantic Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sheraton New York Times Square Hotel 4*
Official Description (provided by the hotel):
Sheraton New York Times Square hotel is located between Central Park and Times Square in Manhattan's Midtown business and entertainment district. Our Executive Conference Center has 11,000 sq ft of premium meeting space. ... more   less 
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