We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sheraton New York Times Square Hotel

4.0 of 5 811 7th Avenue on 52nd Street, New York City, NY 10019 (Formerly Sheraton New York Hotel)
Hotel website
Hotel deals
Special Offer
Cyber Monday Exclusive
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 10 more sites!
GreenLeadersSilver level
Sheraton New York Times Square Hotel
Professional photos View all
Browse nearby
Sheraton New York Times Square Hotel
Write a Review

3,001 reviews from our community

Traveler rating
    954
    1,217
    562
    176
    92
See reviews for
848
784
103
580
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (710)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
  • All months
    (3001)
  • Mar-May only
    (651)
  • Jun-Aug only
    (824)
  • Sep-Nov only
    (964)
  • Dec-Feb only
    (562)
All months
Leeds, United Kingdom
1 review
4 of 5 stars Reviewed yesterday NEW

We stayed at this hotel which is in-between Times Square and Central Park. The location was perfect and within walking distance of many of the sights of this city. Rooms were spacious and very comfortable. A really enjoyable stay and is highly recommended.

Was this review helpful? Yes
Orangeburg, South Carolina
Top Contributor
161 reviews 161 reviews
21 hotel reviews
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Great location for theaters, restaurants, shopping. We never had to wait longer than 20 seconds for an elevator. Wifi in the lobby only. We waited for the reserved queen bed room when the room with two doubles was immediately available; that was probably the wrong decision. I suspect that the " doubles" and the "queen " we're essentially the same... More

Was this review helpful? Yes 3
El Paso, Tx
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The renovated Sheraton Times Square Hotel is a great location. The subway is right on the corner and is non-stop to the 9-11 Museum and new World Trade Center. Cost is $2.50 round trip and no waiting in traffic! Also, the "On Board Tours" leaves from across the street. There is a great deli around the corner and is a... More

Was this review helpful? Yes 1
Long Island, new york
Contributor
12 reviews 12 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

Spent the night and was very happy with the service and the room and location. The bed and pillows were clean and comfy. The bathroom was small but clean. Check in and check out went smoothly. I will stay there again.

Was this review helpful? Yes
SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear cmcgg, Thank you for your kind review. We are very pleased to hear you enjoyed your stay. We hope to see you again soon so we can provide another great experience at the Sheraton New York Times Square. Warm Regards, The Sheraton New York Times Square Hotel, Guest Relations More

Atlanta, GA
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Love the Sheraton. While it is indeed a BIG hotel, the size of the rooms are very good for NYC and the service is strong. They will make sure you are taken care of. Within walking distance to everything you need in Times Square. Great way to stay slightly 'off' of Times but 'in' at the same time!

Was this review helpful? Yes
SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear LouLou630, We are delighted to hear you enjoyed your stay, room size, and excellent service. We also like to think that we are in the middle the action but can also offer peace and quiet. Thank you for your review, and please keep us in mind for your next trip to New York City! Warm Regards, The Sheraton New... More

Fanwood, New Jersey
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We had high expectations for this hotel esp. In New York. The room is clean and nice sized. We were disappointed on the checkin service people, who were not as helpful and abrupt. We went to the club lounge for hors'dourves but disappointed on the meager offering. Considering we've been to other club lounges I expected more for a New... More

Was this review helpful? Yes 1
SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear Layn33, Thank you for your review. It is wonderful to hear you enjoyed your room. It sounds as though we did not meet your expectations, and we regret not having done so. As an SPG member, you know what kind of service to expect, and we would like to make things right. Please feel free to contact us at... More

American in Sweden
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 days ago NEW

This hotel is in a great location. As a SPG platinum member, I am quite disappointed with the perks. After several stays are this hotel, I have never been upgraded to a suite. The usual answer is that they are fully occupied. It seems like everyone staying at the hotel is a platinum member. The lounge is quite nice with... More

Was this review helpful? Yes
SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear Island Connoisseur, We appreciate hearing your thoughts after staying at our hotel. Thank you for your compliments on the Club Lounge and its offerings. It is unfortunate that we have been unable to offer a suite in acknowledgement of your SPG status. Before your next visit, we encourage you to reach out to us at joseph.giordano@sheraton.com. We hope to... More

Chicago, Illinois
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

The personality of a hotel revolves around its leadership, when you have a manager or group of managers that love what they do, treat the staff as family and all work together to create a warm, friendly and personable experience as if you were in there home. I'd like to mention Alex Fish, known to his co workers just as... More

Was this review helpful? Yes 1
SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear Poli V, Thank you for your extremely kind and thoughtful review. Nothing makes us prouder than hearing how our staff made your stay memorable. We will inform Alex of your review, and he is certain to be quite pleased. It was a pleasure to read your comments, and we look forward to accommodating you again. Warm Regards, The Sheraton... More

New York City, New York
Contributor
16 reviews 16 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This is a great family hotel in Times Square. The rooms are large enough so that we could get a King room and have a pull out cot for our son. The service at the hotel is wonderful in terms of timeliness but beware of ALL the hidden charges.....$4/bag just to leave them for the day? We had EIGHT bags... More

Was this review helpful? Yes
SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear Poli V, Thank you for reviewing your stay at the Sheraton New York Times Square. We are happy to have accommodated your family trip, including a room large enough for your needs and a prime location. However, we are concerned to hear that we did not provide a thoroughly satisfying stay. We want to ensure you find your experience... More

Buenos Aires, Argentina
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I get it, this is New York, and this hotel is pretty big... however, this does not justify the completely impersonal attention that I was given. Staff treats you pretty much like a number, just another one of the thousand guests they receive every day. Rooms are tiny, NY-style. Pluses are a very good location, a very good gym and... More

Was this review helpful? Yes 1
SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear Poli V, Thank you for your review. Please know that we value our guests, and wish for everyone to enjoy a personalized experience. While this does not make up for the lapse in service, we appreciate you informing us that you enjoyed the gym, Starbucks, and location. We hope your visit to New York City was enjoyable, and that... More

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Sheraton New York Times Square Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton New York Times Square Hotel

Address: 811 7th Avenue on 52nd Street, New York City, NY 10019 (Formerly Sheraton New York Hotel)
Phone Number:
Location: United States > New York > New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sheraton New York Times Square Hotel 4*
Number of rooms: 1750
Reservation Options:
TripAdvisor is proud to partner with Starwood, Orbitz, Booking.com, Priceline, HotelTravel.com, Travelocity, Expedia, TripOnline SA, Despegar.com, Otel, Hotels.com, Odigeo and Tingo so you can book your Sheraton New York Times Square Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton New York Hotel And Towers
Sheraton New York City
Sheraton Hotel New York
Sheraton New York Hotel & Towers
Sheraton New York Towers
New York City Sheraton

759 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (521)
Viewed
Room/suite (147)
Viewed
Hotel & grounds (75)
Viewed
Dining (8)
Viewed
Bathroom (50)
Viewed
View from room (53)
Viewed
Family/play areas (4)
Viewed
Business center/function rooms (3)
Viewed
Other (181)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (203)
Viewed
Amenities (51)
Viewed
Executive Suite (56)
Viewed
Restaurants and Bars (4)
Viewed
Superior King Room (30)
Viewed
The Hotel (32)
Viewed
Traditional Double Room (30)

Management photos: Courtesy of the property manager

Viewed
All management photos (36)
Viewed
Business center/function rooms (9)
Viewed
Dining (5)
Viewed
Room/suite (8)
Viewed
Hotel & grounds (5)
Viewed
Other (9)
Hotels you might also like...
Check In Check Out
Price Your Stay