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All 446 New York City hotels

Sheraton New York Times Square Hotel

4.0 of 5 Hotel   |   811 7th Avenue on 52nd Street, New York City, NY 10019 (Formerly Sheraton New York Hotel)
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Sheraton New York Times Square Hotel

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Ranked #233 of 446 hotels in New York City
Certificate of Excellence 2013
A recent review
3 of 5 stars reviewed yesterday
g10betr0tter New York
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2,135 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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New York
Senior Contributor
49 reviews 49 reviews
26 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed yesterday NEW

Stayed for one night at the Sheraton Times Square in March 2014 with some family in a traditional room with 2 double beds. The location of the hotel is great; it's close to times square and the theater district, as well as lots of great restaurants. Unfortunately, there was a long line for check in, and tons of people in... More

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Sarasota, Florida
Contributor
17 reviews 17 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed yesterday NEW

...we found the queen size bed to be uncomfortable and the pillows very, very soft. Clean room, on the smallish side and quiet. The heat did not seem to work and that was pretty annoying. I did not call to have it looked at as we didn't spend much time in the room. Small lobby and to me it felt... More

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Tel Aviv, Israel
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

Hotel in an excellent location, huge! In fact if you want to be in the center is the place, I stayed in the hotel part of my work for 2 nights, the hotel is very expensive and in my opinion not worth the price demanded it. Good service including replacement request I asked for a room filled full and smiling.

Was this review helpful? Yes 1
New York City, New York
Top Contributor
310 reviews 310 reviews
15 hotel reviews
758 helpful votes 758 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This Sheraton has meeting areas in the mezzanine floors that can accommodate large groups. On the Street Level on the left side of the lobby area They have an open area with a coffee shop that has comfortable seating and I have mat business associates there. A Good central location.

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Alnwick, England
1 review
4 of 5 stars Reviewed 2 days ago NEW

Stayed for 6 nights with 15 & 12 year olds Busy check in didnt affect us as we checked in at 2am and checked out at 6am! Found our room very clean with good facilities, slightly on small side for 4 almost full size adults but centre of nyc! Great inexpensive 24hr deli next door on 53rd St Lounge area... More

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San Diego, California
Senior Reviewer
9 reviews 9 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

It is 11:11 pm in NY and 5:11 am our time in Brussels and our room is still not ready. We are spg gold and have stayed at numerous spg hotels and most have been excellent. But this is absolutely ridiculous. To top it all off, the desk agent can not help is find another spg hotel and can not... More

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Chicago, Illinois
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The hotel was fine. It had what one would expect. The check in experience was a zoo. We had checked our bags earlier in the day awaiting check in. The lines to check in later were long and slow. The line to get our bags even worse. It was difficult to understand why this was so complicated. My husband finally... More

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1 review
5 of 5 stars Reviewed 4 days ago NEW

I stayed with Sheraton New York for 2 days for business. Good hotel with great service and kind staff. UnfortunatelIy did not have time to use hotel's facilities, but my colleagues told that everything was OK. Thanks for reception desk for their kindness.

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Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Hello AmyBr, Thank you so much for taking the time to write this fantastic review. There is nothing we love to hear more than our guests loving their service and experience with us! Guest satisfaction is our number one goal and there is nothing better than achieving that! Our staff truly cares for our guests and we love to see... More

Istanbul, Turkey
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

I have stayed at the Sheraton New York Times Square Hotel on more than a few occasions now, and would like to say "thank you" to all the staff there, as they are all very welcoming, kind and helpful. I would like to express my thanks to Miss Seher Funk, she is wonderful, very professional, dedicated and very helpful, she... More

Was this review helpful? Yes 1
Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Hello Serapsi, Thank you so much for taking the time to write this fantastic review and for making us your home away from home. Your kind words regarding the service of our Staff are greatly appreciated. It is so wonderful to hear that Seher and John were able to make your stay with us more enjoyable! Our staff truly cares... More

San Francisco, CA
Reviewer
4 reviews 4 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

This place has been in a perpetual state of reconstruction for more than four years now... With very little to actually show for it. Pros: Great location - 4 blocks from Times Square, 4 blocks from Central Park. The center of a lot of fun things. Cons: Everything else. Staff - Nice, but very poorly trained, and who really don't... More

Was this review helpful? Yes 1
Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Hello Jliles707, I apologize for all the challenges you had while visiting us recently but thank you for giving us this review so we can address all of your concerns. First and foremost we would like to apologize for any unpleasant experiences you had with our Staff and Management during your stay. I would like to arrange a time to... More

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Additional Information about Sheraton New York Times Square Hotel

Also Known As:
Sheraton New York Hotel And Towers
Sheraton New York
Sheraton New York City
Sheraton New York Hotel Towers
Sheraton Hotel New York
Sheraton New York Hotel & Towers
Sheraton New York Towers
New York City Sheraton
Sheraton New York Hotel
Address: 811 7th Avenue on 52nd Street, New York City, NY 10019 (Formerly Sheraton New York Hotel)
Phone Number:
Location: United States > New York > New York City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#126 Luxury Hotel in New York City
#188 Family Hotel in New York City
#190 Business Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sheraton New York Times Square Hotel 4*
Official Description (provided by the hotel):
Sheraton New York Times Square hotel is located between Central Park and Times Square in Manhattan's Midtown business and entertainment district. Our Executive Conference Center has 11,000 sq ft of premium meeting space. ... more   less 
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