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All 449 New York City hotels

Sheraton New York Times Square Hotel

4.0 of 5 Hotel   |   811 7th Avenue on 52nd Street, New York City, NY 10019 (Formerly Sheraton New York Hotel)
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73%
Ranked #239 of 449 hotels in New York City
A recent review
4 of 5 stars reviewed yesterday
MMAGIX San Francisco, California
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2,407 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (541)
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San Francisco, California
Senior Reviewer
9 reviews 9 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

You can't find a better place to stay for a NYC trip. Its conveniently located in Times square and the subway connections are great. I also want to thank Adam from the service desk who went an extra mile to give us a corner room with an unbeatable views.I would highly recommend this hotel.

Was this review helpful? Yes
Ithaca, New York
2 reviews
1 of 5 stars Reviewed 2 days ago NEW

Look at how disgusting the bed looks! As a VIP guest, I am very disapointed that they would think that this bed looks acceptable! I would never sleep in something that looks like this. Aside from the cleanliness of the room, my stay was very nice. However, I will not be returning.

Was this review helpful? Yes 1
2 reviews
4 of 5 stars Reviewed 2 days ago NEW

I know you will read on here that there is a problem with lots of teenagers here. That was not my experience. There were lots of kids staying here due to a dance contest in the city and I had no other issues with them. The staff here were very helpful and first rate. When I had any questions or... More

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Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Hello Mike D, Thank you so much for taking the time to write this review. There is nothing we love to hear more than our guests loving their service and experience with us! Guest satisfaction is our number one goal and there is nothing better than achieving that! Our staff truly cares for our guests and we love to see... More

2 reviews
4 of 5 stars Reviewed 3 days ago NEW

We checked in with Joy, she was very nice and accommodating. Our room wasnt ready so Joy gave us a business card and told us to call the number so we can find out if or room was ready instead of having to stand in line. .. we called and they had us on hold for more than 30 mins... More

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Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Hello Leticia, Thank you so much for taking the time to write this review. Your kind words regarding the service of our Staff are greatly appreciated. It is so wonderful to hear that Joy was able to make your stay with us more enjoyable! Our staff truly cares for our guests and we love to see that shine through. I... More

Palm Beach Gardens, Florida
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

I love Sheraton hotels and I expect a certain standard when I stay at one of them. I know New York is hectic; I go there all the time. Somehow this hotel has become THE place to stay for hundreds (if not thousands) of teenage and pre-teen kids in the summer. HUGE uncontrolled groups sit everywhere in the lobby. You... More

Was this review helpful? Yes 4
Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Hello Kerry J, I apologize for all the challenges you had while visiting us recently but thank you for giving us this review so we may have the opportunity to address all of your concerns. In regards to addressing your concerns I would like to arrange a time to speak with you directly to discuss all of your concerns and... More

London, United Kingdom
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 days ago NEW

I stayed here in June 2014 for four nights on a business trip. This is a very large hotel and the service was pretty in-personal. Costs were astronomical too ($30 for a pretty poor buffet breakfast - we ended up going across the road to an independent deli each day). Room was small and bathroom even smaller. I've stayed in... More

Was this review helpful? Yes 1
Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Hello Lazyade, Thank you for offering us your review and guidance about your recent visit with us. I do want to apologize for the difficulties you had with the poor service response that you experienced during your stay. Our Director of Rooms has been notified. We are always trying to improve our service and I want to thank you for... More

Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The Sheraton Times Square has a great location with walking distance to Times Square, Central Park and a wide number of other attractions. We recently traveled there (June 2014) and I would suggest the only issue we really has was the size of the rooms was so small that moving suitcases in was difficult due to the closeness of the... More

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Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Hello Chris H, Thank you for sharing your thoughts and experience with us. Guest satisfaction is our number one goal and there is nothing better than achieving that! I think our location is the best for sightseeing located near Times Square, Central Park and Theaters also access to great shopping. It provides such easy accessibility you are able to see... More

Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The hotel's location is about the only upside to it. Granted, its location is ridiculously close to the Times Square life of NYC. Lots of cafes, restaurants, transportation, and events within walking distance it is definitely a great location. However there are downsides and ones that made me realize that the incredible selection of alternative lodging available will definitely be... More

Was this review helpful? Yes 2
Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Hello Riahsihere, Thank you so much for taking the time to write this review. I think our location is the best for sightseeing located near Times Square, Central Park and Rockefeller Center and access to great shopping. It provides such easy accessibility you are able to see the entire city in short travel time it’s a quick subway ride to... More

Shanghai, China
Top Contributor
64 reviews 64 reviews
57 hotel reviews
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I stayed at the Sheraton Times Square for 4 nights in July 2014. We got a great rate through Priceline (dot) com -- my first time using the service. The location of the hotel was excellent for convenient access to the subways and Central Park -- the Times Square location meant that the surroundings was very touristy, from stores, restaurants,... More

Was this review helpful? Yes 2
Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Hello Bentobox007, Thank you for sharing your thoughts and experience with us. I think our location is the best for sightseeing located near Times Square, Central Park and Theaters also access to great shopping. It provides such easy accessibility you are able to see the entire city in short travel time it’s a quick subway ride to everywhere. We apologize... More

Frankfurt, Germany
Senior Contributor
36 reviews 36 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Gutes Hotel in NYC, man kann wenig negatives sagen. Insgesamt, Zimmer gut, mit kleinen Abstrichen beim Bad. Nähe Times Square und Central Park. Good Hotel in NYC. Nicely situated close to Times Square and not far from Central Park. Our room was alright, however, the bathroom was not up to the standard we expected.

Was this review helpful? Yes 1
Joe G, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for sharing your thoughts and experience with us. Guest satisfaction is our number one goal and there is nothing better than achieving that! I think our location is the best for sightseeing located near Times Square, Central Park and Theaters also access to great shopping. It provides such easy accessibility you are able to see the entire city... More

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Additional Information about Sheraton New York Times Square Hotel

Address: 811 7th Avenue on 52nd Street, New York City, NY 10019 (Formerly Sheraton New York Hotel)
Phone Number:
Location: United States > New York > New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sheraton New York Times Square Hotel 4*
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Also Known As:
Sheraton New York Hotel And Towers
Sheraton New York City
Sheraton Hotel New York
Sheraton New York Hotel & Towers
Sheraton New York Towers
New York City Sheraton

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#130 Luxury Hotel in New York City #165 Family Hotel in New York City #198 Business Hotel in New York City #208 Romantic Hotel in New York City
Hotel Class
Official Description (provided by the hotel)
Sheraton New York Times Square hotel is located between Central Park and Times Square in Manhattan's Midtown business and entertainment district. Our Executive Conference Center has 11,000 sq ft of premium meeting space. ... more   less 
Number of rooms
1750

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