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Sheraton New York Times Square Hotel

4.0 of 5 811 7th Avenue on 52nd Street, New York City, NY 10019 (Formerly Sheraton New York Hotel)
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Sheraton New York Times Square Hotel
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Sheraton New York Times Square Hotel
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3,006 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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North East England
Contributor
13 reviews 13 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

Good location. Next to subway station. E line for airtrain to JFK airport is just round the corner. Free wifi in lobby. Comfortable room - clean and well maintained. Good cooked breakfast selection but pricey. Gym at lower level.

Was this review helpful? Yes
Perth
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 of 5 stars Reviewed 2 days ago NEW

We stayed as a family 2a 2c in November. The room is small and the 2 'Double' beds were in fact king singles. 2 adults do not fit very well and out feet hung out the end, so this is how we slept for an entire week. The house keeping staff were lovely however the rest of the customer service... More

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Valrico, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

The staff was friendly, the hotel lobby is beautiful, the hotel room was clean and larger than we assumed it would be. The staff went above and beyond when it came to checking us in and greeting us. this will be our go-to hotel when we visit New York again next year.

Was this review helpful? Yes
Leeds, United Kingdom
1 review
4 of 5 stars Reviewed 3 days ago NEW

We stayed at this hotel which is in-between Times Square and Central Park. The location was perfect and within walking distance of many of the sights of this city. Rooms were spacious and very comfortable. A really enjoyable stay and is highly recommended.

Was this review helpful? Yes
SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear Linda_Blears, Thank you for your review. It is wonderful to hear our location made it convenient for you to walk to the sights you wanted to see. We hope we served as an excellent place to reenergize for the next day. Please keep us in mind if you plan on returning to New York City in the future. Warm... More

Orangeburg, South Carolina
Top Contributor
161 reviews 161 reviews
21 hotel reviews
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Great location for theaters, restaurants, shopping. We never had to wait longer than 20 seconds for an elevator. Wifi in the lobby only. We waited for the reserved queen bed room when the room with two doubles was immediately available; that was probably the wrong decision. I suspect that the " doubles" and the "queen " we're essentially the same... More

Was this review helpful? Yes 3
SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear mmcgannon, We appreciate reading your comments on your stay. We are pleased you could quickly get to the places you wanted, and to hear that you enjoyed our proximity to Broadway shows. Please be assured that our bed sizes meet standard requirements, and your queen bed was larger than the double beds in those rooms. We hope it was... More

El Paso, Tx
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The renovated Sheraton Times Square Hotel is a great location. The subway is right on the corner and is non-stop to the 9-11 Museum and new World Trade Center. Cost is $2.50 round trip and no waiting in traffic! Also, the "On Board Tours" leaves from across the street. There is a great deli around the corner and is a... More

Was this review helpful? Yes 1
SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear Bargman, Thank you for sharing some thoughts on your recent stay. It sounds as though the Sheraton New York Times Square was in a prime location for you to explore the city. We hope you had a wonderful trip that was full of sightseeing. We are happy to welcome you back for your next visit. Warm Regards, The Sheraton... More

Long Island, new york
Contributor
12 reviews 12 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

Spent the night and was very happy with the service and the room and location. The bed and pillows were clean and comfy. The bathroom was small but clean. Check in and check out went smoothly. I will stay there again.

Was this review helpful? Yes
SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear cmcgg, Thank you for your kind review. We are very pleased to hear you enjoyed your stay. We hope to see you again soon so we can provide another great experience at the Sheraton New York Times Square. Warm Regards, The Sheraton New York Times Square Hotel, Guest Relations More

Atlanta, GA
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Love the Sheraton. While it is indeed a BIG hotel, the size of the rooms are very good for NYC and the service is strong. They will make sure you are taken care of. Within walking distance to everything you need in Times Square. Great way to stay slightly 'off' of Times but 'in' at the same time!

Was this review helpful? Yes
SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear LouLou630, We are delighted to hear you enjoyed your stay, room size, and excellent service. We also like to think that we are in the middle the action but can also offer peace and quiet. Thank you for your review, and please keep us in mind for your next trip to New York City! Warm Regards, The Sheraton New... More

Fanwood, New Jersey
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We had high expectations for this hotel esp. In New York. The room is clean and nice sized. We were disappointed on the checkin service people, who were not as helpful and abrupt. We went to the club lounge for hors'dourves but disappointed on the meager offering. Considering we've been to other club lounges I expected more for a New... More

Was this review helpful? Yes 2
SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear Layn33, Thank you for your review. It is wonderful to hear you enjoyed your room. It sounds as though we did not meet your expectations, and we regret not having done so. As an SPG member, you know what kind of service to expect, and we would like to make things right. Please feel free to contact us at... More

Baltimore, Maryland
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 5 days ago NEW

This hotel is in a great location. As a SPG platinum member, I am quite disappointed with the perks. After several stays are this hotel, I have never been upgraded to a suite. The usual answer is that they are fully occupied. It seems like everyone staying at the hotel is a platinum member. The lounge is quite nice with... More

Was this review helpful? Yes
SheratonNYTS, The Sheraton New York Times Square Hotel, Guest Relations at Sheraton New York Times Square Hotel, responded to this review

Dear Island Connoisseur, We appreciate hearing your thoughts after staying at our hotel. Thank you for your compliments on the Club Lounge and its offerings. It is unfortunate that we have been unable to offer a suite in acknowledgement of your SPG status. Before your next visit, we encourage you to reach out to us at joseph.giordano@sheraton.com. We hope to... More

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Additional Information about Sheraton New York Times Square Hotel

Address: 811 7th Avenue on 52nd Street, New York City, NY 10019 (Formerly Sheraton New York Hotel)
Phone Number:
Location: United States > New York > New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sheraton New York Times Square Hotel 4*
Number of rooms: 1750
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Also Known As:
Sheraton New York Hotel And Towers
Sheraton New York City
Sheraton Hotel New York
Sheraton New York Hotel & Towers
Sheraton New York Towers
New York City Sheraton

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