This hotel is situated a few blocks from Times Square and overall is a great location and nice hotel. The hotel restaurants are pricey even for NY but there are alot of dining options for family or business nearby. Even a Tim's close-by for the Canadian travellers. My trip was both personal and business and the hotel accommodated both well.... more

Was there on business two nights. The room was hot as an oven, the air didn't work at all, in fact the knob to control the temp just spun around. I called multiple times. An "engineer" simply opened the window. Thus, it was not only hot, but loud. The toilet broke. There was drilling in the room next to me... more

Plus points of this hotel great location, However that is it, its expensive £150 plus a night for a 4 star hotel is ok I guess for New York, but this is not a 4 star hotel, more like 2 or 3 star. The service and rooms are not up to 4 star standards. Our Room was noisy, the aircon... more

I recently arranged for my niece to stay at The Sheraton New York Hotel and Towers using my Starwood Preferred Guest Points. I was a little worried about my niece and her girlfriend staying in New York. So, after reading the reviews of the hotel on Tripadvisor, I thought it would be a good idea to Email the hotel, before... more

My husband and I booked the hotel through priceline and let me tell you, how disappointing it was. This "4 star" (as suggested by priceline) is nowhere near that level. Firstly, front desk was not very pleasant upon arrival. When we walked into our room, you could see right away that this was not going to be enjoyable. The room... more

Stayed here for the NYC Marathon (great race!) at the Marathon discount rate. Other reviews of this hotel made it seem OK. The beds were comfortable and the room pretty quiet for a city. But we were in a back hall with all the service doors and the hall carpet was filthy the whole 3 nights we were there. We... more

My husband and I stayed here for 5 nights, while I was traveling on business. At first we were a bit hesitant to bring our two small dogs to NYC, but the Sheraton made it easy. They arranged for doggie beds, food and water dishes, and made us all feel very welcome. The room was small (it's NYC!) but the... more

I find this to be a very conveniently located facility with good customer service. more

Great location, and beautiful Room looking down towards Times Square. Every need was met and friendly service. more