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All 452 New York City hotels

The Manhattan at Times Square Hotel

3.5 of 5 Hotel   |   790 7th Avenue at 51st Street, New York City, NY 10019 (Manhattan)
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Ranked #332 of 452 hotels in New York City
A recent review
5 of 5 stars reviewed 2 days ago
Lisa Z Glen Cove, New York, United States
  • Overview
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1,434 people have reviewed this hotel

Traveler rating
    260
    549
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    128
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403
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (277)
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English first
Glen Cove, New York, United States
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Spent Saturday night with my sister and niece for a bachelorette party. The location could not have been better right in the heart of Times Square. The room was big, very clean and welcoming. We had one king sized bed and we had room to spare! The bed and pillows were extremely comfy! The staff was very accomodating and friendly.... More

Was this review helpful? Yes 1
Toronto, Canada
2 reviews
3 of 5 stars Reviewed 3 days ago NEW

My son and myself stayed for five nights,found it to be comfortable good location. Clean room friendly staff. Just walk outside your hotel and the amazing scene of all of Times Square.Love booking with hotels .com They always find the best for you.Shopping was all around everything you can thing off.

Was this review helpful? Yes
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

Dear Sasha3131, Thank you for taking the time to post a review. We are delighted that you enjoyed your stay at the Hotel and look forward to welcoming you back when you return to New York. Yours in Hospitality, Brendan Moraes-General Manager More

London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I stayed at the hotel for 2 nights and couldn't complain about anything at all. Staff of the hotel, amenities, quality of the room and standards of 4 star hotel were all there. Times Square, Central Park, Grand Central are all within walking distance. Worth staying

Was this review helpful? Yes 1
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

Dear Vikrant7299, Thank you for posting a positive review. We are very happy to learn that you had a pleasant stay at the Hotel and look forward to welcoming you on your return to New York. Yours in Hospitality, Brendan Moraes-General Manager More

Toronto
Contributor
11 reviews 11 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

My family stayed here for a two day mini vacation. Pros - fantastic location close to everything - with very friendly and professional staff. Room was clean, beds were comfortable. Cons - considering the price of this hotel, I feel like charging for wifi is ridiculous. The place is in need of some updating - bathroom was very dated and... More

Was this review helpful? Yes
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

Dear Laksagirl, Thank you for posting a review. We appreciate the feedback you have given us and want to assure you that corrective action has been initiated to avoid any such reoccurrence. We hope to have an opportunity to redeem ourselves when you travel back to the city. Yours in Hospitality, Brendan Moraes-General Manager More

West Palm Beach, Florida
1 review
4 of 5 stars Reviewed 6 days ago NEW via mobile

I stayed at this hotel with my three daughters and found it a great place to stay. The hotel is an older hotel so it's not state of the art. My room was very clean. The first night the water pressure in the shower was low but it was fixed right away. The staff was phenomenal. They were very friendly... More

Was this review helpful? Yes
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

Dear Caliroses, Thank you for posting a positive review. We are very happy to learn from your comments that you and your daughters had an enjoyable stay and appreciate you recommending the Hotel to future travelers. We look forward to serving you again should your travels bring you back to New York. Yours in Hospitality, Brendan Moraes-General Manager More

Philadelphia, Pennsylvania
Contributor
12 reviews 12 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I booked a standard king room at this hotel the morning of my visit. The price seemed reasonable for New York. The location is good for tourists and theatre goers. I was in the later group and appreciated the location considering that rain was predicted for my entire visit. The room was definitely no-frills and lacked amenities. However, it served... More

Was this review helpful? Yes
Jennifer C, Manager at The Manhattan at Times Square Hotel, responded to this review

Dear Gayle B, Thank you for posting a positive review about your recent stay. We are happy to hear that the Hotel suited your needs and appreciate your comments about our Team Members. We anxiously look forward to being of service again in the near future. Yours in Hospitality, Jennifer C. – Executive Assistant to the General Manager More

Chattanooga
1 review
4 of 5 stars Reviewed 6 days ago NEW

Me, my fiance and his parents have had a great time over there during our short visit to NYC. It is very well located, and the price is decent. It is an old hotel, but the rooms are clean and neat. The bathrooms are a bit small, at least at the rooms where we stayed at, so it's better to... More

Was this review helpful? Yes
Jennifer C, Manager at The Manhattan at Times Square Hotel, responded to this review

Dear Bihwan, Thank you for taking the time to post a positive review. We are very happy to know that your stay at the Hotel met your expectations and look forward to hosting you again on your return to the city. Yours in Hospitality, Jennifer C. - Executive Assistant to the General Manager More

2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 6 days ago NEW

Hotel needs a SERIOUS update. Bathroom facet knobs leaked onto the floor, had to use towels to help hold the water back. The tub feels like the floor is in need of repair, moves when you get in. Room staff picked up my dirty wash clothes and towels and put them back for use. Lots of noise during the night... More

Was this review helpful? Yes 1
Jennifer C, Manager at The Manhattan at Times Square Hotel, responded to this review

Dear dthron2001, Thank you for posting a review about your Hotel stay. We appreciate the feedback you have given us and will use the same to improve the services we offer at the Hotel. We hope that you reconsider and return to our hotel should your travels bring you back to New York. Yours in Hospitality, Jennifer C. – Executive... More

Guatemala City, Guatemala
1 review
4 of 5 stars Reviewed 1 week ago NEW

The hotel is small and has almost no services, but is very well located, a few blocks from Times Square, 5th Avenue and subway stations. Very good for a short visit to New York City. Some hallways are smelly though.

Was this review helpful? Yes
Jennifer C, Manager at The Manhattan at Times Square Hotel, responded to this review

Dear santiagogaleros, Thank you for posting a positive review. We are happy that you had a favorable experience with us and look forward to serving you again. Yours in Hospitality, Jennifer C. – Executive Assistant to the General Manager More

Chicago, IL
Reviewer
5 reviews 5 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 1 week ago

Decent is the nice way to describe this hotel. Yes the location is ideal for those wanting something close to Times Square. I would not book this hotel again. The room was organized but not really as clean as it should for the star rating this claims to have. No micro or fridge in room just bed, tv, bathroom. It... More

Was this review helpful? Yes
Jennifer C, Manager at The Manhattan at Times Square Hotel, responded to this review

Dear Lissete_1227, Thank you for posting a review. We appreciate your feedback and would like the opportunity to redeem ourselves should your travels bring you back to the city. Yours in Hospitality, Jennifer C. – Executive Assistant to the General Manager More

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Additional Information about The Manhattan at Times Square Hotel

Address: 790 7th Avenue at 51st Street, New York City, NY 10019
Phone Number:
Location: United States > New York > New York City > Manhattan , Theater District - Times Square
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — The Manhattan at Times Square Hotel 3.5*
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Also Known As:
Sheraton Manhattan Times Square
Sheraton Manhatten
Sheraton Times Square
Sheraton Manhattan Hotel
Sheraton New York City
New York City Sheraton

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Suites Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Business-oriented hotel in busy West Side location - Near Central Park, Rockefeller Center, Fifth Avenue and theater district. ... more   less 
Number of rooms
689

Questions & Answers

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1 question

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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