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All 452 New York City hotels

The Manhattan at Times Square Hotel

3.5 of 5 Hotel   |   790 7th Avenue at 51st Street, New York City, NY 10019 (Manhattan)
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Ranked #333 of 452 hotels in New York City
A recent review
4 of 5 stars reviewed 3 days ago
PeterE18 Herefordshire, United Kingdom
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1,462 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Herefordshire, United Kingdom
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

After reading previous reviews I had some concerns prior to our arrival. However don't be put off, the hotel is in a fantastic location only a 3 min walk to Times Square, 5 min walk to Central Park.The location allows you to maximize your time and save taking taxis, walk and explore from the hotels front door. The initial impression... More

Was this review helpful? Yes 3
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

Dear PeterE18, Thank you for taking the time to post a review. We are happy that you had an enjoyable stay at the Hotel and our location suited your needs. We appreciate the feedback you have given and look forward to being of service to you again. Yours in Hospitality, Brendan Moraes-General Manager More

Auckland, Auckland, New Zealand
Contributor
11 reviews 11 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The hotel is a few blocks from Times Square and Central Park. We arrived early and the reception was nice enough to have us checked in to our room. Good size of the bedroom and bathroom. There is no free wifi. The bath tub un the bathroom doesn't drain very well though and the elevators are too slow.

Was this review helpful? Yes 6
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

Dear Cyndisarah, Thank you for posting a review. We appreciate your comments and want you to know that corrective action has been initiated based on your feedback. We look forward to being of service again in the near future. Yours in Hospitality, Brendan Moraes-General Manager More

long island
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW via mobile

The Manhattan hotel was a last minute book for my husband and I. The hallway leading to the room was filthy. The bed was sunken in and uncomfortable, had a very poor nights sleep in it. The walls were thin and you could hear every noise as people walked past and doors slammed of people entering and exiting. On the... More

Was this review helpful? Yes 1
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

Dear Acamp, Thank you for posting a review. We apologize for our inability to meet your expectations during your stay and hope to have an opportunity to redeem ourselves when you travel back to the city. Please do let us know if there is anything we can do to make up for your unfavorable experience by contacting me or any... More

Cairo, Egypt
Top Contributor
108 reviews 108 reviews
30 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

Staff --Very pleasant staff from the front desk to the bell staff. Location --Excellent location; everything you need is in walking distance: subway, pharmacy, coffee, cafés, banks, shopping, theatre and of course Times Square. --The location allows you to maximize your time and money because lots of attractions/shopping are nearby, you can walk and save money rather than take taxis.... More

Was this review helpful? Yes 1
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

Dear Kim-ohradiogirl, Thank you for posting a detailed review about your Hotel stay. We are happy that you had a nice experience at the Hotel and look forward to being of service again. Yours in Hospitality, Brendan Moraes-General Manager More

Winston Salem, North Carolina
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We were blown away by the kindness of the staff! In addition to unbeatable convenience and service (we walked everywhere- Broadway shows, Rockefeller Center, Central Park- and every request of the hotel was met with courtesy and efficiency), the management gave us a complimentary upgrade to accommodate our large group, AND showered us with free gifts and balloons to help... More

Was this review helpful? Yes 2
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

Dear Helen N, Thank you posting a 5 star review. We are delighted that you had a wonderful experience at the Hotel and appreciate the kind words about the “over and above” service you received. The team anxiously looks forward to your return to NYC. Yours in Hospitality, Brendan Moraes-General Manager More

Sao Paulo
Top Contributor
103 reviews 103 reviews
39 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I loved this hotel for two reasons: location and price. It was a really good option right in the middle of Times Square. Rooms were quiet and clean, bed was super comfortable, hall was kind of messy, but the hotel served its purpose - no other could beat its price (I booked it with 5 months in advance, though). No... More

Was this review helpful? Yes 1
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

Dear Jcpastore, Thank you for posting a review. We appreciate your feedback and are delighted that you had a 5 star experience at the Hotel. We look forward to hosting you again when your travels bring you back to New York. Yours in Hospitality, Brendan Moraes-General Manager More

Fredericton, Canada
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

We stayed there 4 nights and it was not what we expected. Don't know where they took the pictures from to post on their website, but it certainly was not on our floor. The rooms and hallways need a LOT of renovation. The room we had smelled like a room that had not been used for several months. When we... More

Was this review helpful? Yes 2
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

Dear Marc G, Thank you for your feedback. We are disappointed that you did not have a positive experience at the Hotel and sincerely apologize for any inconvenience you faced during your stay. Please let us know if there is anything we can do to make up for your unfavorable experience by contacting me or any of our Manager’s on... More

Glasgow
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 5 days ago NEW via mobile

Booked a king size standard room 3 months in advance only to find on arrival they had given our room away. Night shift manager was the most ignorant and unhelpful lady I've ever had the misfortune of dealing with. Refused to upgrade us to a better room due to this being completely the hitels fault but were instead forced to... More

Was this review helpful? Yes 2
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

Dear Fiona070682, Thank you for posting a review. We are concerned about the service you received and sincerely apologize for the unfavorable experience you had at the Hotel. Please contact me or any of our Manager’s on Duty on 212-581-3300 or via e-mail manhattangr@mtshotel.com as winning back your loyalty and trust is important to us. Yours in Hospitality, Brendan Moraes-General... More

Plymouth
Senior Contributor
49 reviews 49 reviews
22 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Perfect location for Times Square and Central Park. We found the rooms ok but not special. Staff were professional and helpful but not friendly. A good value hotel for a short break in NYC. We found the hotel was perfected lay located for Central Park, 5th Avenue, Times Square and theatre land, all an easy walk.

Was this review helpful? Yes
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

Dear KevinPlymouth, Thank you for posting a review. We are happy that the location of the Hotel was to your liking and hope to have another opportunity to host you when you return back to the city. Yours in Hospitality, Brendan Moraes-General Manager More

Orlando, Florida
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

This hotel is in a great location. The rooms are spacious and super clean. They are fixing the elevators so they are very slow. I checked in early-so that was great-I was able to get into my room early. Checkout was at 12 but at 9 they were already knocking on my door to see when I was checking out.... More

Was this review helpful? Yes 2
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

Dear Escapeel, Thank you for posting a review. We appreciate the feedback you have given us which will help us in our endeavor to achieve total guest satisfaction. We look forward to being of service again on your return to New York. Yours in Hospitality, Brendan Moraes-General Manager More

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Additional Information about The Manhattan at Times Square Hotel

Address: 790 7th Avenue at 51st Street, New York City, NY 10019
Phone Number:
Location: United States > New York > New York City > Manhattan , Theater District - Times Square
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Manhattan at Times Square Hotel 3.5*
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Also Known As:
Sheraton Manhattan Times Square
Sheraton Manhatten
Sheraton Times Square
Sheraton Manhattan Hotel
Sheraton New York City
New York City Sheraton

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Suites Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Business-oriented hotel in busy West Side location - Near Central Park, Rockefeller Center, Fifth Avenue and theater district. ... more   less 
Number of rooms
689

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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