We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 447 New York City hotels

The Manhattan at Times Square Hotel

3.5 of 5 Hotel   |   790 7th Avenue at 51st Street, New York City, NY 10019 (Manhattan)
Hotel website
Hotel deals
Hotel amenities
Special Price
Limited Offer Save 15%
Save Saved
You added The Manhattan at Times Square Hotel to your Saves list
The Manhattan at Times Square Hotel
Best prices for your stay
Enter dates for best prices
mm/dd/yyyy mm/dd/yyyy
Show Prices
You must enter dates to see the best prices.
Write a Review

1,131 people have reviewed this hotel

Traveler rating
    219
    430
    267
    112
    103
See reviews for
301
349
51
108
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (211)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Worcester, Massachusetts
1 review
1 of 5 stars Reviewed today NEW

Thankfully, we only booked this hotel for one night. There is no way we could have stayed there any longer than we did. It was absolutely filthy and run down. There was a foul stench in the lobby, think cesspool. The staff was curt and not friendly at all. The hallway to our room was outdated, dank, and dimly lit,... More

Was this review helpful? Yes 1
Senior Contributor
28 reviews 28 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed yesterday NEW

When I had first looked for rooms, this was $300 a night. I ended up paying half of that. If I hadn't, I would have felt more upset. The location of this hotel is great. I felt three of the four rooms my family stayed in were very big for NYC. The staff was all very pleasant and helpful. We... More

Was this review helpful? Yes 1
Worcester, Massachusetts
2 reviews
2 of 5 stars Reviewed yesterday NEW via mobile

We had a groupon and were super excited to stay in NYC for 120, right in the center of it all. That is the only pleasant thing I can say about this hotel. While waiting to check in the gentleman in front of us asked about parking, and he was answered with I can't tell you were to park, there... More

Was this review helpful? Yes 1
south
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Four night stay in mid April. Be aware that this building can have either all air conditioning or all heating. We were not made aware of this at booking. When we arrived, our room was hot and stuffy. The forecast was in the 70s for our stay. We called for repair and were told that the building would not be... More

Was this review helpful? Yes 1
Calgary, Canada
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

This was our third visit to this hotel, now under new management. Our room was dusty and dirty, sheets were clean but had holes. I could write my name in the dust on the desk. Housekeeper took dirty face cloth after day 1, but never replaced it. Heat in our room was hard to take. I was told by the... More

Was this review helpful? Yes 5
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

Dear Audrey C, Thank you for posting a review. We apologize for the unpleasant stay experience you had and would like to know if there is anything we can do to regain your confidence and trust. Please contact me or any of the Managers on Duty on 212-581-3300 or via e-mail, manhattangr@mtshotel.com as winning back your loyalty is important to... More

Newburgh, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 4 days ago NEW

I booked a room with two double beds, non-smoking for one night on April 13. The hotel itself is coveniently located a couple blocks away from Times Square. Upon entering the hotel, there was a very bad odor in the lobby. It smelled liked bathrooms that have not been cleaned in days. We would not have fussed about it if... More

Was this review helpful? Yes
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

Dear Adi0915, Thank you for posting a review. We appreciate your feedback and would like the opportunity to redeem ourselves should your travels bring you back to the city. Yours in Hospitality, Brendan Moraes-General Manager More

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW via mobile

Location was great, minutes walk into the centre of time square, bars and restaurants and shops just outside..... Comfortable stay!! Was disapponted that the hotel advertised a swimming pool but pool was closed and wasn't informed!!!

Was this review helpful? Yes
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

Dear Kerrytaylor83, Thank you for posting a review. We are happy to learn that you had a comfortable stay at the Hotel. Please know our swimming pool has been closed since Oct, 2012 and we appreciate any information you can provide us to correct misrepresentation of the Hotels services by contacting us at 212-581-3300 or at manhattangr@mtshotel.com. Yours in Hospitality,... More

Ocean Springs, Mississippi
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

We arrived in NYC as part of a tour group. This hotel was our tour hotel. It was well located, but a terrible experience. It was very warm in NYC the second week of April, but the hotel had the heat engaged. There was no air conditioning. Our room (on the 18th floor) hit over 90 degrees during our first... More

Was this review helpful? Yes
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

Dear Becky R, Thank you for sharing your stay experience. We are disappointed that we could not meet your expectations and apologize for any inconvenience you faced during your stay. The service you received at the Hotel is not the type of experience we pride ourselves on delivering to our guest who choose to stay with us. Please let us... More

Tullibody
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

Rooms are in need of a make over but comfortable ,maid service daily changed bed linen and towels . The bathroom has no extractor fan so bathrooms do become very steamy . Front desk staff and all other staff very helpful . This hotel is in a great location great price for the room ideal for what we needed a... More

Was this review helpful? Yes
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

Dear Esther R, Thank you for taking the time to post a positive review. We are pleased to know that the location of the hotel and the service you received met your needs. We look forward to serving you again should you travel back to New York City. Yours in Hospitality, Brendan Moraes-General Manager More

Maui, Hawaii
Senior Contributor
23 reviews 23 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Got in at 7:00 am was very greatful they gave us an early check in time. I however, was not that happy that there were still people in the room the assigned to us. They did quickly change our room moving us to the tenth floor. The room was very small and dirty carpets were exceptionally dirty. The shower head... More

Was this review helpful? Yes 2
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

Dear Colleen A, Thank you for posting a review. We are disappointed to learn that your stay experience was not a memorable one. Your comments were shared with the team in an effort to correct and improve upon our service delivery for all future guest stays. We hope to have another opportunity to better serve you should your travels bring... More

Been to The Manhattan at Times Square Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Manhattan at Times Square Hotel

Also Known As:
Sheraton Manhattan
Sheraton Manhattan Times Square
Sheraton Manhatten
Sheraton Times Square
Sheraton Hotel New York
Sheraton Manhattan Hotel
Sheraton New York City
New York City Sheraton
Address: 790 7th Avenue at 51st Street, New York City, NY 10019
Phone Number:
Location: United States > New York > New York City > Manhattan , Theater District - Times Square
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Suites Wheelchair access
Hotel Style:
Ranked #323 of 447 hotels in New York City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Manhattan at Times Square Hotel 3.5*
Official Description (provided by the hotel):
Business-oriented hotel in busy West Side location - Near Central Park, Rockefeller Center, Fifth Avenue and theater district. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Orbitz, Booking.com, Expedia, Tingo, getaroom.com, Asiatravel.com Holdings, HotelTravel.com, Otel and Venere so you can book your The Manhattan at Times Square Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage The Manhattan at Times Square Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.