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All 451 New York City hotels

The Manhattan at Times Square Hotel

3.5 of 5 Hotel   |   790 7th Avenue at 51st Street, New York City, NY 10019 (Manhattan)
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Ranked #333 of 451 hotels in New York City
A recent review
3 of 5 stars reviewed 2 days ago
MegJet New Delhi, India
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1,367 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (260)
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English first
New Delhi, India
Reviewer
4 reviews 4 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The hotel location is the biggest best part. You can easily walk to sub ways, there are plenty of shops near by & the street this hotel is located on - is apt for cheap oriental cuisine - many many restaurants. The other good thing is the travel desk - the representatives are helpful & kind. The hotel is nothing... More

Was this review helpful? Yes 1
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

Dear MegJet, Thank you for posting a review. We appreciate the feedback you have given us and are disappointed that we were unable to ‘wow’ you during your stay. We hope to have another opportunity to host you should your travels bring you back to New York. Yours in Hospitality, Brendan Moraes-General Manager More

New York City, New York
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 days ago NEW

This hotel was rated as a 3 star hotel by Priceline on their express deal option - the photos looked good and the price at 269.00 per night seemed good. Upon arrival, we found the hall ways very worn and dirty with stains on the carpets. In the room, the restroom was filthy - mold in the shower and tub... More

Was this review helpful? Yes 1
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

Dear Elias F, Thank you for taking the time write a review. We are very sorry to hear of your disappointment in our inability to meet your expectations and sincerely apologize for your unfavorable stay experience. Please know this is not the type of experience we want our guest to have at the Hotel and corrective measures have been taken... More

Missoula, Montana
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 days ago NEW

I chose this hotel because it looked amazing on the website. I was traveling with my 12 year old daughter, and it was not what the website said. Dirty and disgusting. Excellent location - not worth $.

Was this review helpful? Yes 1
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

Dear MontanaMom630, Thank you for taking the time to post a review. We are disappointed that your stay experience was not favorable and apologize for any inconveniences you faced during your stay. We hope you give us an opportunity to redeem ourselves should you travel back to New York. Yours in Hospitality, Brendan Moraes-General Manager More

Cape Breton, NS
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

my boyfriend (now fiance, since NYC!) stayed at the Manhattan Times Square Hotel from July 8 to 15/14.....this location is absolutely wonderful. Blocks away from the centre of Times Square/theatre district. The hotel itself is a little bit dated, its true but the rooms are clean and the staff just can't do enough for you to ensure your stay is... More

Was this review helpful? Yes
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

Dear CelticLass67, Congratulations on your engagement and thank you for taking the time to post a 5 star Review! We are grateful for the wonderful comments about the service you received as well as your recommendation of our Hotel to future travelers. We anxiously look forward to welcoming you back on your next trip to the city. Yours in Hospitality,... More

Manchester, United Kingdom
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 5 days ago NEW

My wife and I stayed at this hotel from 30th June - 5th July this year to celebrate our 25th wedding anniversary. There was some refurbishments being carried out but this didn't cause any problem what so ever. Our room was a corner room on the 20th floor which had be refurbished, it was large with great views down 7th... More

Was this review helpful? Yes
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

Dear Jamoi2108, Thank you for posting a review and congratulations on your 25th anniversary. We are delighted to know from your comments that you had an enjoyable stay experience and you would return for a future stay when in New York.We look forward to hosting you again. Yours in Hospitality, Brendan Moraes-General Manager More

1 review
3 of 5 stars Reviewed 5 days ago NEW via mobile

Not fancy, but served it's purpose as a safe place to sleep in a great location. Elevators a little sluggish. This was my 2nd week-long stay there, & I'd stay again if I needed to travel to NYC again. Very pleasant staff. Final note...my reservation was confirmed as having 2 double beds, via phone and email. When we arrived however... More

Was this review helpful? Yes
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

Dear Nedthewino, Thank you for posting a review. Your feedback is very much appreciated and we are happy to learn that you would come back for a future stay. We look forward to welcoming you again on your return. Yours in Hospitality, Brendan Moraes-General Manager More

Atlanta, Georgia
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We had a fairly large dance group that stayed 9 days on average…some longer. We got off to a "rocky" start because some members expected more updates to the hotel and its rooms for the rate they were paying. Management did an excellent job of explaining what was going on and did everything they could to ensure our group was... More

Was this review helpful? Yes 1
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

Dear Sheniseshelly, Thank you for posting a 5 star review. We appreciate the lovely feedback you have given us as well as the wonderful comments about the team. We look forward to welcoming you again should your travels bring you back to New York. Yours in Hospitality, Brendan Moraes-General Manager More

Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 1 week ago NEW

Great location near all the sights but a long wait to check in, had to pay for wifi and given a dirty room to begin with. Then things improved and had a very comfortable, quiet room and night's sleep.

Was this review helpful? Yes
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

Dear Jeremy S, Thank you for posting a review. We are happy to know that you found the Hotel convenient and look to the opportunity of serving you again. Yours in Hospitality, Brendan Moraes-General Manager More

West Memphis
Contributor
16 reviews 16 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel has a fabulous location and reasonable price for New York City. The room was clean, but small. The air conditioner did not work well at all. The staff was quick to bring us a fan. The bathroom smelled like cigarettes and the towels had a hole in them. This is the first time I have ever stayed in... More

Was this review helpful? Yes 1
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

Dear KGarey, Thank you for posting a review. We appreciate the feedback you have given us and want you to know that your comments were shared with the team in an effort to correct and better our service delivery for future guest stays. We hope to have an opportunity to host you again should you travel back to the city.... More

Atlanta, Georgia
1 review
2 of 5 stars Reviewed 1 week ago

I was disappointed from the very beginning! When I checked in on the 8th of July, I was told that my request to upgrade to a suite could not be honored. Instead, I was given a room on the 5th floor. Although I was informed beforehand that the rooms had been renovated, I hardly saw any evidence of renovation. •... More

Was this review helpful? Yes
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

Dear Lolita W, Thank you for taking the time to detail your experience at the Hotel. We appreciate your comments and are disappointed to learn that we were unable to meet your expectations during your stay. Please accept my sincere apologies for the inconveniences you faced. We value our guests who stay at the Hotel and hope that you will... More

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Additional Information about The Manhattan at Times Square Hotel

Address: 790 7th Avenue at 51st Street, New York City, NY 10019
Phone Number:
Location: United States > New York > New York City > Manhattan , Theater District - Times Square
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Manhattan at Times Square Hotel 3.5*
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Also Known As:
Sheraton Manhattan Times Square
Sheraton Manhatten
Sheraton Times Square
Sheraton Manhattan Hotel
Sheraton New York City
New York City Sheraton

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Suites Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Business-oriented hotel in busy West Side location - Near Central Park, Rockefeller Center, Fifth Avenue and theater district. ... more   less 
Number of rooms
689

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