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All 447 New York City hotels

The Manhattan at Times Square Hotel

3.5 of 5 Hotel   |   790 7th Avenue at 51st Street, New York City, NY 10019 (Manhattan)
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The Manhattan at Times Square Hotel

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Ranked #323 of 447 hotels in New York City
A recent review
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1,139 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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English first
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

This is the second time that I stayed here. Yes, this property is aging and there is some construction going on. However you can't beat price and location. This is not a resort where you will spend your time. You are in NYC so chances are this just a place to sleep for 6-8 hours and get out again. For... More

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Boston, Massachusetts
2 reviews
2 of 5 stars Reviewed 2 days ago NEW

Driving into a city like New York always gives me quite a bit of anxiety, but the Manhattan in Times Square was thankfully very easy to access and park near. The location is extremely convenient to everything the area has to offer and their rates are very affordable, but that's unfortunately all the positive things I really have to say... More

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Chicago
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

After reading some of the reviews here I was reticent to stay at the hotel but had gotten a good deal on the price so I took the chance for an Easter Weekend. We were very pleased with this hotel. Service was pleasant and helpful, location is fantastic. You can walk to any theater and an easy walk to Hell's... More

Was this review helpful? Yes 2
Worcester, Massachusetts
1 review
1 of 5 stars Reviewed 2 days ago NEW

Thankfully, we only booked this hotel for one night. There is no way we could have stayed there any longer than we did. It was absolutely filthy and run down. There was a foul stench in the lobby, think cesspool. The staff was curt and not friendly at all. The hallway to our room was outdated, dank, and dimly lit,... More

Was this review helpful? Yes 3
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

Dear A Lil bit, Thank you for posting a review. We are concerned about your stay experience and would like the opportunity to communicate with you directly. Please contact me or any of the Managers on Duty on 212-581-3300 or via e-mail manhattangr@mtshotel.com Yours in Hospitality, Brendan Moraes-General Manager More

Senior Contributor
28 reviews 28 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

When I had first looked for rooms, this was $300 a night. I ended up paying half of that. If I hadn't, I would have felt more upset. The location of this hotel is great. I felt three of the four rooms my family stayed in were very big for NYC. The staff was all very pleasant and helpful. We... More

Was this review helpful? Yes 2
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

Dear Uoprincess, Thank you for posting a review. We appreciate the feedback provided and apologize that your stay experience was average. We hope to have another opportunity to redeem ourselves should your travels bring you back to New York. Yours in Hospitality, Brendan Moraes-General Manager More

Worcester, Massachusetts
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 days ago NEW via mobile

We had a groupon and were super excited to stay in NYC for 120, right in the center of it all. That is the only pleasant thing I can say about this hotel. While waiting to check in the gentleman in front of us asked about parking, and he was answered with I can't tell you were to park, there... More

Was this review helpful? Yes 2
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

Dear NellieG2002, Thank you for taking the time to post a review. We appreciate your comments and want you to know that our guest feedback is used to help us improve our processes and services to afford a better stay experience for future guests. Please let us know if there anything we can do to make up for your unfavorable... More

south
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Four night stay in mid April. Be aware that this building can have either all air conditioning or all heating. We were not made aware of this at booking. When we arrived, our room was hot and stuffy. The forecast was in the 70s for our stay. We called for repair and were told that the building would not be... More

Was this review helpful? Yes 1
Brendan M, Front Office Manager at The Manhattan at Times Square Hotel, responded to this review

Dear Southernskiier, Thank you for taking the time to post a review. We are disappointed to know that you did not enjoy your stay at the Hotel and apologize for our inability to meet your expectations. Please know your comments were shared with the team in an effort to correct and improve our service delivery for future guest stays. We... More

Calgary, Canada
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

This was our third visit to this hotel, now under new management. Our room was dusty and dirty, sheets were clean but had holes. I could write my name in the dust on the desk. Housekeeper took dirty face cloth after day 1, but never replaced it. Heat in our room was hard to take. I was told by the... More

Was this review helpful? Yes 5
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

Dear Audrey C, Thank you for posting a review. We apologize for the unpleasant stay experience you had and would like to know if there is anything we can do to regain your confidence and trust. Please contact me or any of the Managers on Duty on 212-581-3300 or via e-mail, manhattangr@mtshotel.com as winning back your loyalty is important to... More

Newburgh, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 6 days ago NEW

I booked a room with two double beds, non-smoking for one night on April 13. The hotel itself is coveniently located a couple blocks away from Times Square. Upon entering the hotel, there was a very bad odor in the lobby. It smelled liked bathrooms that have not been cleaned in days. We would not have fussed about it if... More

Was this review helpful? Yes
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

Dear Adi0915, Thank you for posting a review. We appreciate your feedback and would like the opportunity to redeem ourselves should your travels bring you back to the city. Yours in Hospitality, Brendan Moraes-General Manager More

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW via mobile

Location was great, minutes walk into the centre of time square, bars and restaurants and shops just outside..... Comfortable stay!! Was disapponted that the hotel advertised a swimming pool but pool was closed and wasn't informed!!!

Was this review helpful? Yes
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

Dear Kerrytaylor83, Thank you for posting a review. We are happy to learn that you had a comfortable stay at the Hotel. Please know our swimming pool has been closed since Oct, 2012 and we appreciate any information you can provide us to correct misrepresentation of the Hotels services by contacting us at 212-581-3300 or at manhattangr@mtshotel.com. Yours in Hospitality,... More

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Additional Information about The Manhattan at Times Square Hotel

Also Known As:
Sheraton Manhattan
Sheraton Manhattan Times Square
Sheraton Manhatten
Sheraton Times Square
Sheraton Hotel New York
Sheraton Manhattan Hotel
Sheraton New York City
New York City Sheraton
Address: 790 7th Avenue at 51st Street, New York City, NY 10019
Phone Number:
Location: United States > New York > New York City > Manhattan , Theater District - Times Square
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Suites Wheelchair access
Hotel Style:
Ranked #323 of 447 hotels in New York City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Manhattan at Times Square Hotel 3.5*
Official Description (provided by the hotel):
Business-oriented hotel in busy West Side location - Near Central Park, Rockefeller Center, Fifth Avenue and theater district. ... more   less 
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