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The Manhattan at Times Square Hotel

3.5 of 5 790 7th Avenue at 51st Street, New York City, NY 10019
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The Manhattan at Times Square Hotel
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The Manhattan at Times Square Hotel
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1,696 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Miami, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed yesterday NEW

The hotel's lobby is actually very nice, the rooms yes, they are outdated but if everything was clean, I would stay here again. From the floor, to the walls on the corridors, the carpet, just nasty. Yes, we go there to sleep but I cannot relax in a place like this. The door to the room although it was closed... More

Was this review helpful? Yes
Aberdeenshire
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Hotel is in desperate need of updating.... Tatty and old in lobbies and rooms, lifts are generally very slow..... But in a great location, staff friendly and approachable. I can imagine this hotel being very busy for New Year when they release the ball in Times Square.

Was this review helpful? Yes
Swansea, United Kingdom
Senior Contributor
25 reviews 25 reviews
23 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Stayed here for 5 nights recently and the location is fantastic but the hotel is outdated and really needs a facelift. Had a room on floor 20 so no noise from outside and great view but as the elevators are being worked on there was a long long wait for elevators. My longest wait was 25 minutes which was when... More

Was this review helpful? Yes
Jennifer C, Manager at The Manhattan at Times Square Hotel, responded to this review

Dear Melyn27042, Thank you for posting a review. We appreciate the feedback you have given us and want to assure you that corrective action has been initiated to avoid any such re-occurrence. We hope to have an opportunity to redeem ourselves when you travel back to the city. Yours in Hospitality, Jennifer C. – Executive Assistant to the General Manager More

Buffalo, New York
Top Contributor
57 reviews 57 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Great hotel!!! Location is perfect ! Close to literally everything but in a spot were you don't have millions of people around your hotel! Staff was so nice, when the elevator was taking forever the cleaning staff let us use their elevator. People at the front desk very pleasant. An excellent value, you can't go wrong with this hotel !!

Was this review helpful? Yes
Jennifer C, Manager at The Manhattan at Times Square Hotel, responded to this review

Dear Michelle R, Thank you for taking the time to post a 5 star review. We are delighted to know that you had a great experience and appreciate the wonderful comments about the service you received. We look forward to welcoming you back when you return to New York. Yours in Hospitality, Jennifer C. – Executive Assistant to the General... More

Pittsburgh, Pennsylvania, United States
2 reviews
3 of 5 stars Reviewed 4 days ago NEW

I agree with most of the reviews.. Location perfect for all walkers, decor dated, bathrooms very old and elevators SLOW. Not a glamorous hotel but meet our needs for a day before and day after a cruise.

Was this review helpful? Yes
Jennifer C, Manager at The Manhattan at Times Square Hotel, responded to this review

Dear Tina H, Thank you for posting a review of your stay with us. We are happy to hear that you enjoyed the location of the hotel during your transit stay from your cruise. We look forward to welcoming you again should you travel back to New York. Yours in Hospitality, Jennifer C. – Executive Assistant to the General Manager More

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

An unforgettable experience. Excellent location. friendly, efficient staff.We felt comfortable, pampered and at ease, with a good quality service, clean fresh rooms and a warm atmosphere all around. The location is superb and the staff friendly , ready to assist you in anything you need. From Mr Douglas at reception , showing us into our rooms on arrival, to Zin... More

Was this review helpful? Yes 2
Jennifer C, Manager at The Manhattan at Times Square Hotel, responded to this review

Dear Marta V, Thank you for posting a 5 star review. We appreciate the wonderful comments about the service you received from Douglas, Zin Mar, Hector and our Front Office Staff. We hope to have another opportunity to be of service on your return to New York. Yours in Hospitality, Jennifer C. – Executive Assistant to the General Manager More

Nairne
Contributor
17 reviews 17 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Let's get a few things out of the way... If you want state of the art furnishings with all the 5 star trimmings, this hotel isn't for you. If you want a 'hotel' experience as part of your holiday where you can spend many hours indulging in your 5 star surroundings, this hotel isn't for you. But, if you want... More

Was this review helpful? Yes 2
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

Dear Kellie1974, Thank you for posting a review. We are happy to know you had a pleasant stay with us and appreciate the feedback given to future travelers. We hope to have another opportunity to serve you should you travel back to New York. Yours in Hospitality, Brendan Moraes-General Manager More

Meriden, United Kingdom
Contributor
17 reviews 17 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed for 3 nights in this hotel. The rooms were clean and comfortable with fresh towels every day. The decor was a little dated and the lifts were abit slow but there were plenty to choose from. Time square and Central park were in easy walking distance. Staff on reception were very polite and helpful.

Was this review helpful? Yes 3
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

Dear Weny62wem, Thank you for posting a 5 star review. We are delighted to know you had an enjoyable stay experience and look forward to your return to New York. Yours in Hospitality, Brendan Moraes-General Manager More

Godalming, United Kingdom
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

Positive is that this is a very good location at a reasonable rate, however be under no illusions about the quality of this hotel. It is run down, shabby and in places quite dirty. You'll wait 10 minutes to check in, 15 minutes for the elevator, it's very noisy, and morning, noon and night you have to fight through the... More

Was this review helpful? Yes 1
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

Dear Carl H, Thank you for posting a review. We apologize for our inability to meet your expectations during your stay and hope to have another opportunity to redeem ourselves should your travels bring you back to New York. Yours in Hospitality, Brendan Moraes-General Manager More

London, United Kingdom
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed here in early Oct, managed to get a 50% deal which was worth it as the location is great. Room was average would not pay full price to stay. Had problems with our toilet, kept getting blocked.

Was this review helpful? Yes 2
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

Dear NelamS, Thank you for posting a review. Your feedback is very much appreciated as it helps us improve our service delivery for future guest stays. We hope to have another opportunity to better serve you on your return to New York. Yours in Hospitality, Brendan Moraes-General Manager More

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Additional Information about The Manhattan at Times Square Hotel

Address: 790 7th Avenue at 51st Street, New York City, NY 10019
Phone Number:
Location: United States > New York > New York City > Manhattan , Theater District - Times Square
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Manhattan at Times Square Hotel 3.5*
Number of rooms: 689
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Also Known As:
Sheraton Manhattan Times Square
Sheraton Manhatten
Sheraton Times Square
Sheraton Manhattan Hotel
Sheraton New York City
New York City Sheraton

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