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The Manhattan at Times Square Hotel

3.5 of 5 790 7th Avenue at 51st Street, New York City, NY 10019
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The Manhattan at Times Square Hotel
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The Manhattan at Times Square Hotel
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1,673 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Mount Pleasant, South Carolina
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed yesterday NEW

Like many other reviewers, we are in the room to sleep and out and about the rest of the day. Therefore, we are not wanting to spend enormous sums of money for a room. We want it clean and comfy, but a bit shabby is ok. Minus: yes, terrible hallways and slow elevators but at least one was being replaced.... More

Was this review helpful? Yes
Senior Reviewer
6 reviews 6 reviews
1 of 5 stars Reviewed 2 days ago NEW

What can i say about this hotel awsome locoation in times square but rest of review terrible looks nothing like there pictures on website its old run down corridors are filthy lifs are old you can wait upto 30 minutes for lift to get to your level then there full u wait another 20 minutes absolute joke. There are marks... More

Was this review helpful? Yes
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

Dear Dave S, Thank you for posting a review. We are concerned about the unfavorable experience you had and I request you to please contact me or any of our Managers on Duty on 212-581-3300 or via e-mail manhattangr@mtshotel.com to give us an opportunity to regain your confidence and trust. Yours in Hospitality, Brendan Moraes-General Manager More

1 review
4 of 5 stars Reviewed 2 days ago NEW

We stayed here just last week with two teenage boys. Our first room was on the 22nd floor, unfortunately our neighbours were extremely noisy and the room wasn't quite to standard. (A nozzle on a Hoover around the edge of the carpet would have made a difference also the chest of drawers had hairs and previous guests rubbish in them)... More

Was this review helpful? Yes 1
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

Dear LisaMun27, Thank you for posting a review. We are happy to know you enjoyed your stay at the hotel and look forward to welcoming you back when you revisit New York. Yours in Hospitality, Brendan Moraes-General Manager More

Westmont, New Jersey
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 days ago NEW

Our sons now work and live in NYC, our family makes a trip once a year to get everyone together for a weekend.This is where you want to stay,they know how to please their clients who stay here. I travel quite a bit for work and know how bad things can be ...but not here.Their reservation manager Kunal Pate was... More

Was this review helpful? Yes 1
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

Dear Irealnd8, Thank you for posting a 5 star review and sharing your experience with future travelers. We are absolutely delighted that you had an enjoyable stay and eagerly look forward to welcoming you on your next trip to New York. Yours in Hospitality, Brendan Moraes-General Manager More

watford
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

A big thank you to the management of the hotel for out new york souvenirs for our anniversary. i was a little worried about staying here after i booked blind without doing any research! i have to say that i did not want a trip to New York to be spoiled by a bad hotel, Please rest assured that i... More

Was this review helpful? Yes 5
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

Dear Tim Z, Thank you for taking the time to post a review. We very much appreciate the feedback, support and the assurance to future travelers as we continue to make enhancements at the Hotel for you to enjoy when you return to New York. Yours in Hospitality, Brendan Moraes-General Manager More

London, United Kingdom
Contributor
16 reviews 16 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

In cities like Manhattan, we find ourselves spending most of our time out and about with very little time in the hotel and like it well located but comfortable/safe at the least. The Manhattan was well located with 10 mins walking to 5th Avenue, Times Square and Central Park. Lots of metro access points around as well if you want... More

Was this review helpful? Yes 3
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

Dear Anant S, Thank you for posting a review. We appreciate your comments and hope to have another opportunity to serve you in the very near future. Yours in Hospitality, Brendan Moraes-General Manager More

Avezzano, Italy
Top Contributor
59 reviews 59 reviews
16 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The main reason to book this hotel is the perfect location from which you can reach easily all the attractions in manhattan. Large enough the room furbished with all yours amenities.. Good service and right prices! Advisable!!!

Was this review helpful? Yes 1
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

Dear ConAnticoGusto, Thank you for posting a review. We appreciate the positive feedback given to future travelers and look forward to welcoming you on your return to the city. Yours in Hospitality, Brendan Moraes-General Manager More

Guecho
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We spent 7 nights at this hotel. Very well located, maybe too big, breakfast was not included, the room was ok (we were four in two double beds), good cleaning, no noise. The location was quite convenient. I would come back again.

Was this review helpful? Yes
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

Dear MBRGuecho, Thank you for posting a review. We are happy to know you had a nice stay at the Hotel and would return when you revisit New York. Yours in Hospitality, Brendan Moraes-General Manager More

Gateshead, United Kingdom
Contributor
13 reviews 13 reviews
8 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Brilliant location next to Times Square especially if your using hop on hop off buses. The hotel could do with being refurbished looks quite run down but at the reception it looks good but rooms certainly need a lick of paint at least, in the morning trying to get a lift down is a nightmare as everyone seems to be... More

Was this review helpful? Yes 1
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

Dear Nevlynn, Thank you for posting a review. We are happy you enjoyed the location as well as the service at the Hotel and look forward to welcoming you back when you return to New York. Yours in Hospitality, Brendan Moraes-General Manager More

Saint Louis, Missouri
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 4 days ago NEW via mobile

We came as for a quick stay in Time's Sqaure. The hotel is nice, and they are really friendly. The only complaint I have is the air conditioner in the room doesn't keep it cool. Location is perfect and for the price, I would definitely come back.

Was this review helpful? Yes
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

Dear Tonyar1998, Thank you for posting a review. Your comments are much appreciated and we look forward to serving you again when you return to the city. Yours in Hospitality, Brendan Moraes-General Manager More

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Additional Information about The Manhattan at Times Square Hotel

Address: 790 7th Avenue at 51st Street, New York City, NY 10019
Phone Number:
Location: United States > New York > New York City > Manhattan , Theater District - Times Square
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Manhattan at Times Square Hotel 3.5*
Number of rooms: 689
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Also Known As:
Sheraton Manhattan Times Square
Sheraton Manhatten
Sheraton Times Square
Sheraton Manhattan Hotel
Sheraton New York City
New York City Sheraton

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