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All 446 New York City hotels

The Manhattan at Times Square Hotel

3.5 of 5 Hotel   |   790 7th Avenue at 51st Street, New York City, NY 10019 (Manhattan)
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The Manhattan at Times Square Hotel

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Ranked #323 of 446 hotels in New York City
A recent review
3 of 5 stars reviewed 2 days ago
Loni L Clark, Pampanga, Philippines
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1,113 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Clark, Pampanga, Philippines
Senior Reviewer
7 reviews 7 reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

Rooms are a bit outdated (no exhaust fan in the bathroom), but price and location were excellent so we gave it a try. A cab from the airport (LGA) was $44, w/o tip, and approximately 30 mins. Or you can take the subway/bus (stops at all airport gates) for $5. If you plan on spending your time enjoying the city... More

Was this review helpful? Yes 1
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

Dear Loni L, Thank you for posting a review. We appreciate your comments and hope to have an opportunity to welcome you again should your travels being you to New York. Yours in Hospitality, Brendan Moraes-General Manager More

Trenton, New Jersey
1 review
2 of 5 stars Reviewed 3 days ago NEW

My wife and I stayed this past weekend, April 11th-13th. We arrived and Rose Jean checked us in. She was very polite but formal. Warm/happy...not so much. We went to our room. Room temp 79. I lowered the thermostat, went out,came back two hours later the temp was 78. Next day, down to the front desk. Met Iriana the Manager... More

Was this review helpful? Yes 4
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

Dear 1Raymond16, Thank you for posting a review. We are disappointed that your stay at the Hotel was not favorable and apologize for any inconvenience you were put through at the Hotel. Please know that we take all our guest comments seriously in an effort to correct and improve our services for all future guest stays. We hope to have... More

Montrose, United Kingdom
Senior Contributor
42 reviews 42 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Myself and a few pals recently stayed at "The Manhattan" as part of a recent trip to New York. We found the hotel to be the most ideal location for the places we wanted to visit (Central Park, Times Square, 5th Avenue). Check-in was very easy and well catered for by the staff who were very friendly and helpful. We... More

Was this review helpful? Yes
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

Dear Simon D, Thank you for taking the time to post a review. We are happy to know that your first trip to New York was an enjoyable experience and the location of the Hotel suited your needs. We are also pleased to know that you would return to the Hotel should you visit New York again. Yours in Hospitality,... More

Toronto, Canada
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I stayed here Thurs April 10-12th in room 2045. Check in was smooth, warm and welcoming thanks to Senka! A big thank you goes to the hskp ladies who cleaned my room! I couldn't see a speck of dust anywhere! Nice and clean!! Thank you to the nice lady at the coffee lounge and thank you to the theatre desk... More

Was this review helpful? Yes 3
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

Dear Kevin B, Thank you for posting a positive review. We are delighted to know that you had a wonderful stay at the Hotel and look forward to your return. Yours in Hospitality, Brendan Moraes-General Manager More

Charlotte, North Carolina
1 review
3 of 5 stars Reviewed 4 days ago NEW via mobile

Overall, the hotel was clean and well kept, however it is easily cancelled out by the room temperature and rude customer service. It was so hot in our room that the chocolate we had purchased was melting. Our refrigerator was broken and when we called to see if that could be fixed, all we were told is "That is not... More

Was this review helpful? Yes 3
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

Dear Ccdavis7, Thank you for posting a review. We appreciate your comments and want you to know that the service you received during your stay is not the type of service we pride on delivering to our guest who choose to stay with us. Please accept my sincere apologies for the unfavorable experience you had during your stay and know... More

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW

Booked the hotel online, partly because of the nice pool available...but when we showed up we discovered that the pool had been removed 2 years ago!! We also booked the hotel with free room WIFI, which worked the first day...then suddenly they changed provider and all WIFI, even including the "free" lobby WIFI was now 15 dollars per day, only... More

Was this review helpful? Yes 1
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

Dear Mads T, Thank you for posting a review. We are disappointed that we could not meet your expectations during your stay and apologize for any inconvenience you had at the Hotel. We hope to have another opportunity to be of service to you in the near future. Yours in Hospitality, Brendan Moraes-General Manager More

Minneapolis, Minnesota
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago NEW

could they use an update to their rooms? YES...however, that is probably why they charge a reasonable amount for the location. We walked EVERYWHERE...We chose this hotel for their location and the rooms were clean, just outdated. They worked with us when we needed 1 extra night, they usually have a 2 night minimum on the weekends, they waived this.... More

Was this review helpful? Yes 1
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

Dear Travis N, Thank you for posting a review. We are happy that you had a favorable experience at the Hotel and look forward to your return when you revisit New York. Yours in Hospitality, Brendan Moraes-General Manager More

Montreal, Canada
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

When in New York City as a tourist, I feel Midtown Manhattan is probably the best part of the city to be in. This hotel is located on 7th and 52nd, only four blocks from Central Park (to the north) and 3 blocks from Times Square (south). Fifth Ave. is 2 blocks away, hence making it a terrific location as... More

Was this review helpful? Yes 3
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

Dear Carlos828, Thank you for posting a review. We are happy that you had a positive experience at the Hotel and look forward to your return. Yours in Hospitality, Brendan Moraes-General Manager More

Chester, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This was my 3rd trip to New York, I went with my parents so i wanted the best location for them, It was there anniversary while we where in New York and i emailed the hotel to ask for a good view from our room. On arrival to my surprise my parents were presented with a box of chocolates and... More

Was this review helpful? Yes 2
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

Dear Benneka, Thank you for taking the time to post a review. We are delighted that we were able to make your stay memorable and look forward to many more visits when you travel to New York. Yours in Hospitality, Brendan Moraes-General Manager More

Tel Aviv, Israel
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

I arrived to new york with a very strong back pains and I could not even stand on 2 legs. After the first night I have called to the front desk to ask for any doctor that can come to the hotel. After few min. a security man name John Muller has come to my room and from that moment... More

Was this review helpful? Yes 1
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

Dear Uri777, Thank you for posting a review. The positive comments about the service you received and your recommendation of our Hotel to other travels is very much appreciated. We hope you have fully recovered and look forward to serving you again should your travels bring you back to the city. Yours in Hospitality, Brendan Moraes-General Manager More

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Additional Information about The Manhattan at Times Square Hotel

Also Known As:
Sheraton Manhattan
Sheraton Manhattan Times Square
Sheraton Manhatten
Sheraton Times Square
Sheraton Hotel New York
Sheraton Manhattan Hotel
Sheraton New York City
New York City Sheraton
Address: 790 7th Avenue at 51st Street, New York City, NY 10019
Phone Number:
Location: United States > New York > New York City > Manhattan , Theater District - Times Square
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Suites Wheelchair access
Hotel Style:
#276 Family Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Manhattan at Times Square Hotel 3.5*
Official Description (provided by the hotel):
Business-oriented hotel in busy West Side location - Near Central Park, Rockefeller Center, Fifth Avenue and theater district. ... more   less 
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