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The Manhattan at Times Square Hotel

3.5 of 5 790 7th Avenue at 51st Street, New York City, NY 10019
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#332 of 453 Hotels in New York City
1,544 Reviews 3.5 of 5 stars
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The Manhattan at Times Square Hotel
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The Manhattan at Times Square Hotel
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1,544 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Honolulu, Hawaii
2 reviews
4 of 5 stars Reviewed yesterday NEW

From the Big Pineapple to the Big Apple- From Honolulu, Hawaii to Manhattan, New York. Spent several days @ The Manhattan at Times Square Hotel. Had a fantastic time in Manhattan. Bell staff and front staff gave me several fine hints as to how better navigate the area. Subway/bus/taxi info was spot on and efficient. Fine free map of Manhattan... More

Was this review helpful? Yes 1
manchester nh
Contributor
19 reviews 19 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed yesterday NEW

Stayed at the hotel to see AGT shows at Radio City last week. So close to walk to Radio City and Times Square. Parked right at the hotel-not cheap but reasonable. Room is a bit small but very clean, we also got the grab n go breakfast. Everyone was very helpful at the hotel. Will go there to see any... More

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Lake Worth, Florida
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

After a wonderful cruise we stayed at The Manhattan at Times Square Hotel for two nights so we could do some NYC sightseeing. This was our first time to NYC and our first time at The Manhattan. We were very pleased with our experience from the moment we arrived. The staff was extremely friendly and helpful. They secured our luggage... More

Was this review helpful? Yes
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

Dear Greg H, Thank you for taking the time to post a 5 star review. We appreciate the wonderful comments and are very happy that the location, service and the comfort you experienced at the Hotel was to your liking. We look forward to serving you again when you return to New York. Yours in Hospitality, Brendan Moraes-General Manager More

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

The hotel it is in a great location; as many other reviewers stated rooms are very small. We had a two double-bed room and the were size full not queen, the bathroom is very small and need to be remodel and the carpet replace. The hallways need some fresh paint. Parking garage very convenient $50.00 for 24 hours, what is... More

Was this review helpful? Yes
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

Dear Nancy D, Thank you for taking the time to write a review. We appreciate the feedback you have given us and are happy that you had a pleasant stay at the Hotel. We hope to have another opportunity to host you in the near future. Yours in Hospitality, Brendan Moraes-General Manager More

salhouse
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This is a value for money hotel, the staff are great and very helpful. It is positioned at the epicentre of all the top ten visitor attractions most of which you can walk to. It is also well positioned for the various metro lines. Warning- do not use their ticket desk to arrange a minibus transport to the airport, the... More

Was this review helpful? Yes 1
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

Dear Tyllp, Thank you for posting a review. Your feedback is important to us and will assist us in making necessary changes to enhance our guest experience. We look forward to welcoming you back on your return to New York. Yours in Hospitality, Brendan Moraes-General Manager More

Contributor
14 reviews 14 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

We stayed here for 4 nights. The hotel is undergoing a refurbishment . The rooms are a little tired however the linen was clean and the staff very helpful. The location however could not have been better. Straight on to Time Square. After a full day exploring the city you just want a shower and a clean comfortable bed which... More

Was this review helpful? Yes
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

Dear Pat C, Thank you for posting a review. Your feedback is very much appreciated. We are happy that you enjoyed our location and found value during your stay at the Hotel. We hope to have another opportunity to host you on your return to New York. Yours in Hospitality, Brendan Moraes-General Manager More

Edmonton, Canada
1 review
5 of 5 stars Reviewed 4 days ago NEW

Though it is an older building, the location makes it my most favourite. The staff is friendly and helpful especially Mohamed at the reception desk. He guided us as to locations that we wanted to explore and how to get to the airport by public transportation The king bed was comfy. The only suggestion that I can think of is... More

Was this review helpful? Yes
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

Dear Mokarmali, Thank you for posting a review. We are delighted that you had a 5 star experience during your stay and enjoyed the location as well as the service you received at the Hotel. We look forward to welcoming you again should your travels bring you back to New York. Yours in Hospitality, Brendan Moraes-General Manager More

London
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

When we arrive we were greeted by Eddie, front desk, he was truly brilliant! We arrived a little early so he informed us that we can leave our luggages and explore the city. He suggested a few places to visit. He was extremely helpful. The location of the hotel is spot on!!! It's near everything. You can walk to most... More

Was this review helpful? Yes 1
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

Dear Kris, Thank you for posting a review. We appreciate the feedback you have given us which will help us better our services for future guest stays. We hope to have another opportunity to host you should your travels bring you back to New York City. Yours in Hospitality, Brendan Moraes-General Manager More

1 review
1 of 5 stars Reviewed 6 days ago NEW via mobile

The hotel means so much to your stay in a city. The Manhattan has a nearly perfect location, but,,,,,,,, The first room was tiny and the bath has cigarette burns and the bathroom was dirty, then the TV didn't work.. I spoke to the reception, who offered me Free internet!! Then the manager moved us. The 2nd room, stank of... More

Was this review helpful? Yes
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

Dear Westhambouy, Thank you for your feedback. We are concerned about the unfavorable experience you had at the Hotel and request you to contact me or any of our Manager’s on Duty on 212-581-3300 or via e-mail manhattangr@mtshotel.com to give us an opportunity to regain your confidence and trust. Yours in Hospitality, Brendan Moraes-General Manager More

Sao Paulo, SP
Contributor
12 reviews 12 reviews
10 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

The location is amazing, near subway stations and Times Square for those that like to stay there, but the rooms are small and the breakfast is very poor with few choices. The staff is not the most helpful, especially if you buy online and deliver at the hotel!

Was this review helpful? Yes 1
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

Dear Mallevato, Thank you for posting a review. We appreciate the feedback you have given us and apologize for any service deficiencies you experienced. We hope to have another opportunity to better serve you on your return to New York. Yours in Hospitality, Brendan Moraes-General Manager More

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Additional Information about The Manhattan at Times Square Hotel

Address: 790 7th Avenue at 51st Street, New York City, NY 10019
Phone Number:
Location: United States > New York > New York City > Manhattan , Theater District - Times Square
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Manhattan at Times Square Hotel 3.5*
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Also Known As:
Sheraton Manhattan Times Square
Sheraton Manhatten
Sheraton Times Square
Sheraton Manhattan Hotel
Sheraton New York City
New York City Sheraton

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