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All 451 New York City hotels

The Manhattan at Times Square Hotel

3.5 of 5 Hotel   |   790 7th Avenue at 51st Street, New York City, NY 10019 (Manhattan)
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Ranked #333 of 451 hotels in New York City
A recent review
5 of 5 stars reviewed yesterday
CelticLass67 Cape Breton, NS
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1,360 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (258)
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English first
Cape Breton, NS
Contributor
13 reviews 13 reviews
4 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed yesterday NEW

my boyfriend (now fiance, since NYC!) stayed at the Manhattan Times Square Hotel from July 8 to 15/14.....this location is absolutely wonderful. Blocks away from the centre of Times Square/theatre district. The hotel itself is a little bit dated, its true but the rooms are clean and the staff just can't do enough for you to ensure your stay is... More

Was this review helpful? Yes
Manchester, United Kingdom
1 review
5 of 5 stars Reviewed 3 days ago NEW

My wife and I stayed at this hotel from 30th June - 5th July this year to celebrate our 25th wedding anniversary. There was some refurbishments being carried out but this didn't cause any problem what so ever. Our room was a corner room on the 20th floor which had be refurbished, it was large with great views down 7th... More

Was this review helpful? Yes
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

Dear Jamoi2108, Thank you for posting a review and congratulations on your 25th anniversary. We are delighted to know from your comments that you had an enjoyable stay experience and you would return for a future stay when in New York.We look forward to hosting you again. Yours in Hospitality, Brendan Moraes-General Manager More

1 review
3 of 5 stars Reviewed 3 days ago NEW via mobile

Not fancy, but served it's purpose as a safe place to sleep in a great location. Elevators a little sluggish. This was my 2nd week-long stay there, & I'd stay again if I needed to travel to NYC again. Very pleasant staff. Final note...my reservation was confirmed as having 2 double beds, via phone and email. When we arrived however... More

Was this review helpful? Yes
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

Dear Nedthewino, Thank you for posting a review. Your feedback is very much appreciated and we are happy to learn that you would come back for a future stay. We look forward to welcoming you again on your return. Yours in Hospitality, Brendan Moraes-General Manager More

Atlanta, Georgia
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

We had a fairly large dance group that stayed 9 days on average…some longer. We got off to a "rocky" start because some members expected more updates to the hotel and its rooms for the rate they were paying. Management did an excellent job of explaining what was going on and did everything they could to ensure our group was... More

Was this review helpful? Yes 1
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

Dear Sheniseshelly, Thank you for posting a 5 star review. We appreciate the lovely feedback you have given us as well as the wonderful comments about the team. We look forward to welcoming you again should your travels bring you back to New York. Yours in Hospitality, Brendan Moraes-General Manager More

Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 5 days ago NEW

Great location near all the sights but a long wait to check in, had to pay for wifi and given a dirty room to begin with. Then things improved and had a very comfortable, quiet room and night's sleep.

Was this review helpful? Yes
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

Dear Jeremy S, Thank you for posting a review. We are happy to know that you found the Hotel convenient and look to the opportunity of serving you again. Yours in Hospitality, Brendan Moraes-General Manager More

West Memphis
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This hotel has a fabulous location and reasonable price for New York City. The room was clean, but small. The air conditioner did not work well at all. The staff was quick to bring us a fan. The bathroom smelled like cigarettes and the towels had a hole in them. This is the first time I have ever stayed in... More

Was this review helpful? Yes 1
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

Dear KGarey, Thank you for posting a review. We appreciate the feedback you have given us and want you to know that your comments were shared with the team in an effort to correct and better our service delivery for future guest stays. We hope to have an opportunity to host you again should you travel back to the city.... More

Atlanta, Georgia
1 review
2 of 5 stars Reviewed 5 days ago NEW

I was disappointed from the very beginning! When I checked in on the 8th of July, I was told that my request to upgrade to a suite could not be honored. Instead, I was given a room on the 5th floor. Although I was informed beforehand that the rooms had been renovated, I hardly saw any evidence of renovation. •... More

Was this review helpful? Yes
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

Dear Lolita W, Thank you for taking the time to detail your experience at the Hotel. We appreciate your comments and are disappointed to learn that we were unable to meet your expectations during your stay. Please accept my sincere apologies for the inconveniences you faced. We value our guests who stay at the Hotel and hope that you will... More

Odessa, Florida
1 review
5 of 5 stars Reviewed 5 days ago NEW

It is hard to find people at the front desk at a hotel in NYC that care about your stay. Most just want to check you in and out without even talking to you. This hotel is different. They care. At the front desk I met an employee named Mohammad that made sure I was able to make my meeting... More

Was this review helpful? Yes
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

Dear FrankPrince, Thank you for taking the time to post a 5 star review. We value the feedback you have given to future travelers and will share your appreciation with Mohammed, Eddie and the team. We look forward to welcoming you again when your travels bring you back to New York. Yours in Hospitality, Brendan Moraes-General Manager More

Brisbane, Australia
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I stayed at the Manhattan at Times Square Hotel recently whilst visiting New York. This hotel is in a great location in close proximity to loads of bars, shops and dining options. The Hotel is not 5 star by any means but clean and the room was comfortable enough and the staff were friendly. Overall I would recommend this hotel... More

Was this review helpful? Yes
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

Dear Steve H, Thank you for taking the time to post a positive review about your stay experience and for recommending our Hotel to future travelers. We are happy that you enjoyed our location and found value during your stay at the Hotel. We hope to have another opportunity to serve you should your travels bring you back to New... More

Toronto
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

I booked through booking.com firm for 3 nights but the room was disgusting! Our room smelled like vomit and mold in bathroom, and no other rooms to go too. I moved to Hilton. Pay a little extra and DO NOT STAY HERE!!! I had 2 friends that also booked rooms but not firm. They both, high tailed it out of... More

Was this review helpful? Yes
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

Dear Cathyj1007, Thank you for posting a review. Your comments are very concerning and we would like to have the opportunity to communicate with you directly. Please contact me or any of our Managers on Duty on 212-581-3300 or via e-mail manhattangr@mtshotel.com Yours in Hospitality, Brendan Moraes-General Manager More

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Additional Information about The Manhattan at Times Square Hotel

Address: 790 7th Avenue at 51st Street, New York City, NY 10019
Phone Number:
Location: United States > New York > New York City > Manhattan , Theater District - Times Square
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Manhattan at Times Square Hotel 3.5*
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Also Known As:
Sheraton Manhattan Times Square
Sheraton Manhatten
Sheraton Times Square
Sheraton Manhattan Hotel
Sheraton New York City
New York City Sheraton

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Suites Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Business-oriented hotel in busy West Side location - Near Central Park, Rockefeller Center, Fifth Avenue and theater district. ... more   less 
Number of rooms
689

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