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Sanctuary Hotel New York

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132 West 47th Street, New York City, NY 10036
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20% off room rate
Best prices for: 1 room 1 guest
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Sanctuary Hotel New York
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Sanctuary Hotel New York
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2,693 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Sanctuary Hotel New York
See the most recent reviews
1 review
5 of 5 stars Reviewed May 27, 2012

I stayed at the Sanctuary hotel for 4 days...wish I could have stayed longer. I travel often for work so I'm used to staying at hotels and don't think much of them, but this hotel impressed me beyond belief and I can't wait for my next NYC trip, just so I can stay here again. The decor is beautiful, the... More 

Was this review helpful? Yes
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review

We are delighted to hear that you thoroughly enjoyed your experience with us at the Sanctuary Hotel. Jimmy, Jose and Jacob will be so happy to read about your comments. It's comments like these, that motivate the staff to continuously strive for service excellence. We too, can't wait until you come back here for another visit. See you soon! Best... More 

Amsterdam, The Netherlands
Contributor
15 reviews 15 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 27, 2012

friendly staff, quite large room for New York, good location although the design is a bit too much and the hotel is a bit dark. Apart from that very good value. They overcharged me with 400 $ on checkout so be aware of the bill!!!!

Was this review helpful? Yes
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review

Thank you for posting a review about your stay at the Sanctuary Hotel. I'd like to apologize for any miscommunication in regards to charges. Please contact me directly at Jeremy@sanctuaryhotelnyc.com so that I may personally assist you in resolving the matter. Best Regards, Jeremy Poon General Manager More 

Greensboro, North Carolina
1 review
5 of 5 stars Reviewed May 25, 2012

We recently spent five pleasant nights at the Sanctuary Hotel, and recommend it to New York visitors. It is located a half block from Times Square, and has interesting designs with a roof top bar. The best part of our stay there, in addition to the pleasant decorations of the hotel, was our experience with the staff, including the counter... More 

Was this review helpful? Yes
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review

It was a pleasure to have you here as our guest. I'm happy to know that your experience with us was such a great one. I'm glad that I had the opportunity to personally meet you and your wife, and we appreciate the positive feedback. The staff will be excited to read about your review and we hope to have... More 

Fremont, California
1 review
5 of 5 stars Reviewed May 25, 2012

From the moment we checked in to our beautiful room to the moment we left, we were treated AMAZING! The staff is incredible....professional, friendly, courteous, and accommodating. They go out of their way to really give top service. The rooms are beautifully decorated. The new Haven rooftop bar was the perfect end to a busy day in the city. We... More 

Was this review helpful? Yes
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review

We are happy to know that you felt that the treatment you received at the Sanctuary Hotel was "amazing". It's feedback like this that motivates the staff to do even better. I hope that your next visit with us will be even better. Warm Regards, Jeremy Poon General Manager More 

Geneva, Switzerland
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 25, 2012

This was a very good experience. The staff are excellent. The room is actually spacious considering the location. The design and maintenance are excellent, and the bed is amazingly comfortable. Will no doubt return providing the price remains reasonable. Like a few other reviewers, not sure why I had to eat breakfast in a canteen environment using plastic cutlery. But... More 

Was this review helpful? Yes
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review

Thank you for taking the time to post a review about us. As we continuously look for ways of providing more for our guests, we will always appreciate feedback. Our staff will be happy to read about your comments. Best Regards, Jeremy Poon General Manager More 

dc
2 reviews
5 of 5 stars Reviewed May 24, 2012

Great location, right off of Times Square. New rooftop bar was lovely and relaxing. My room was wonderful, though some might consider small, I have stayed in much smaller in NYC. I stayed for almost two and a half weeks and found the accommodations very comfortable. The best part of my stay was undoubtedly the staff. They were all very... More 

Was this review helpful? Yes
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review

Thank you for sharing your experience with us. The staff will be so delighted to read about your comments in regards to the service they provided. Here at the Sanctuary Hotel, we really strive to provide all our guests with a unique and memorable experience. In addition, our staff focuses on interactions that are both warm and genuine. We look... More 

Herts
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed May 24, 2012

Great hotel, very modern and rooftop bar impressive. The staff were fantastic and nothing was too much trouble. Room, although small was lovely, the beds were comfortable and the shower was fantastic. Breakfast was good and we thought the breakfast room was fine. Location is good and although right on top of Times Square the room was quiet. I was... More 

Was this review helpful? Yes 1
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review

I am glad to hear that you and your daughters enjoyed your experience with us at the Sanctuary Hotel. Most reviewers would agree that they too enjoy the comfort of our plush pillow-top mattresses and the rainfall showers. We hope to see you again in the near future. Best Regards, Jeremy Poon General Manager More 

Geneva, Switzerland
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 23, 2012

perfect location, 2 mn from Time Square. The rooms are just excellent, clean and more important people at the reception desk just make you feel like being at home. One remark about breakfast : the food is very good but the room where it's served is not corresponding to the hotel standard. (tables, plastic spoons and knives).

Was this review helpful? Yes 1
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review

Thank you for posting a review about your time with us. We appreciate your suggestion in regards to the use of plastic utensils, and will be looking into other options. We hope that your next visit will be even better. Best Regards, Jeremy Poon General Manager More 

Libertyville, Illinois, United States
2 reviews
5 of 5 stars Reviewed May 22, 2012

Hotel was great, no food but not a big deal. Staff was terrific especially Richard at the door!! Beds suoer comfortable and qaterfall showers, yes small roons but its NYC. Subway right there can walk tO Central Park, Radio City, GMA, Rock Center etc. Highly recommend because just far enough from madness of times square!!!

Was this review helpful? Yes
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review

Thank you for your comments. I will be sure to let Richard know about your feedback. We hope to have you back with us soon. Best Regards, Jeremy Poon General Manager Sanctuary Hotel More 

Logan, Utah
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 21, 2012

This was probably 2X what I would normally spend on a hotel so my expectations were high. I was shocked how tiny the room was, but I'm from out West so I assume all hotels in NYC are tiny. The bedding was very nice, and comfortable, as long as you didn't try to walk around the room. The location was... More 

Was this review helpful? Yes 1
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review

Thank you for taking the time to post a review about your visit. I am disappointed that the size of your room did not meet your expectations. We do have deluxe room types that may better suit your needs. With the upgraded amenities and additional space, I trust that it would make your stay more enjoyable. My only wish is... More 

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