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All 449 New York City hotels

Sanctuary Hotel New York

4.0 of 5 Hotel   |   132 West 47th Street, New York City, NY 10036 (Manhattan)
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92%
Ranked #27 of 449 hotels in New York City
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed March 26, 2012
2aspen hertfordshire
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2,034 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (396)
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There are newer reviews for Sanctuary Hotel New York
See the most recent reviews
Reviewer
4 reviews 4 reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed March 26, 2012 via mobile

While the front desk staff were quite nice (esp Brandon and James), nothing else about this hotel felt special. We usually stay at Distrikt around the corner for about $50 less, but wanted to try something new. Sanctuary was not nearly as nice a hotel. Small, dark, one of the two elevators wasn't working, lots of plastic sheeting up to... More

Was this review helpful? Yes 6
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review

Thank you for taking the time to write about your recent stay at the Sanctuary Hotel New York. I am sincerely sorry that your visit did not reflect the high standards that we set for our hotel. Our goal is to not only exceed our guests’ expectations, but also create a memorable experience. I regret that your encounter with our... More

hertfordshire
Top Contributor
56 reviews 56 reviews
31 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed March 26, 2012

Located right on Times Square. Hotel is clean, rooms are spacious and well decorated. The shower is in the room. Has a mini bar available.Reception staff are very friendly and helpful. Breakfast is more than ample. We went with friends who had an item stolen/thrown out of their room. However this was dealt with very considerately by Kimberley the manager... More

Was this review helpful? Yes
London, United Kingdom
1 review
4 of 5 stars Reviewed March 26, 2012

This hotel was well-furnished and situated a stones' throw from Times Square. Despite that, the hotel itself suffered very little traffic noise, just the chimes of the church clock (which are switched off at night!). But for non US residents, the air condition might have been a bit disturbing (since we Europeans are not used to it). We switched ours... More

Was this review helpful? Yes
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review

Thank you for posting a review about your experience. I'm glad that you enjoyed your stay with us overall. Rest assured that we will look into the AC noise that you encountered immediately and make the necessary adjustments. We hope that the next time you stay with us, everything will be perfect. Best Regards, Jeremy Poon General Manager More

Hamburg, Germany
1 review
4 of 5 stars Reviewed March 26, 2012

Good rooms, lovely staff, great location... the only small but is the breakfast... Here some improvment can be done.

Was this review helpful? Yes
Swords, Dublin, Ireland
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 25, 2012

sorry for late review guys but we would like to say that we loved this hotel , wow fantastic great location right on top of times square but tucked away so you dont get the noise. the staff were amazing couldnt have been more helpfull. The room was was beautiful very nice decor and a massive shower that you would... More

Was this review helpful? Yes 2
St. Louis, MO
Top Contributor
87 reviews 87 reviews
8 hotel reviews
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed March 25, 2012 via mobile

The Sanctuary is right off of Times Square. The location affords one visiting New York the ability to get to and from anywhere in Manhatten very easily. Beware however that everything in the vicinity is touristy and grossly overpriced. The Sanctuary is a small and intimate hotel. The decirating has been done in such a way as to make the... More

Was this review helpful? Yes 1
Boston, Massachusetts
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 25, 2012

My wife and I went to NYC on part business and pleasure and stayed at Sanctuary 3/22 - 3/24 2012. Sanctuary is a relatively new hotel (about 1 year old) and is beautifully decorated and designed (very funky and modern) and very clean. Located in Times Square on W47th between 6th and 7th, you are literally steps from Times Square.... More

Was this review helpful? Yes 1
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review

Thank you for taking the time to share your experience with us on tripadvisor.com. Many would agree that our rooms are well appointed and we make every effort to maximize use of space in our design. I would also like to suggest that you try our deluxe rooms the next time that you stay with us. I trust that with... More

Bay Head, New Jersey
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 24, 2012

Stayed at The Sanctuary and was so impressed, we got home and booked it for another stay. Great location for a weekend theater getaway. Hotel within walking distance of all theaters. Took the train into Penn Station and hitched a subway up to hotel area. Very convenient as there is a subway stop within one block of hotel. Staff was... More

Was this review helpful? Yes 3
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review

Knowing that you booked a return stay with us immediately after you returned home, is that biggest compliment that we could receive. We can't wait to have you back again with us. We look forward to seeing you soon. Best Regards, Jeremy Poon General Manager More

Santiago, Chile
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 24, 2012

For a short stay this hotel is an excellent choice, really close to the heart of Times Square. Liked their staff, their service and friendly environment. Excellent bedding, clean and comfortable room, needed for travelers like me that do a lot of walking and need a pleasant rest in your hotel. Only suggestion, but understand is kind of a unique... More

Was this review helpful? Yes 2
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review

Thank you for your feedback. We are glad that you enjoyed the comfort of our bed and linens. Thank you for the suggestions in regards to the lighting. Our design is constantly evolving, so suggestions are always appreciated. We hope to see you again soon. Best Regards, Jeremy Poon General Manager More

Bridgetown, Barbados
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 24, 2012

Just stayed one night, but wish I had more time... will definitely stay with Sanctuary again. Great customer service at check in, and the concierge had really good advice for getting last minute broadway tickets for my one night there. My room was small, but I expected that, and it was so well deisgned and with such high quality finish... More

Was this review helpful? Yes 3
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review

I am glad that our S.T.A.R. service team was able to assist you with last minute bookings with Broadway tickets. Knowing that we were able to surpass your expectations, brings smiles to all our faces. We hope that you will have more time during your next stay with us, so that you can experience even more of what the Sanctuary... More

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Additional Information about Sanctuary Hotel New York

Address: 132 West 47th Street, New York City, NY 10036
Phone Number:
Location: United States > New York > New York City > Manhattan
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sanctuary Hotel New York 4*
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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style
#18 Family Hotel in New York City #18 Luxury Hotel in New York City #25 Romantic Hotel in New York City #70 Business Hotel in New York City
Hotel Class
Official Description (provided by the hotel)
The Sanctuary Hotel New York is located in the heart of midtown and steps away Times Square. This discrete boutique hotel offers highly personalized service with Sanctuary’s very own S.T.A.R.™ Program (Service Tailored to Any Request). Luxurious rooms are decorated with a rich warm palette that includes deep orange, chocolate brown and cognac. Leather headboards and crystal chandeliers add a touch of glamour, with pillow-top mattresses that compliment imported European sheets, duvets and terry. Each room includes iHome stereo systems that supports iPod, iPhone and iPad, HDTVs complete with premium movies, and Eco-friendly organic bath amenities. Sanctuary Hotel features a fireplace-adorned lobby with an energetic bar lounge offering signature cocktails. The hotel provides • Free Continental-style breakfast buffet• Free Wi-Fi• Free access to Equinox gym. S.T.A.R.™ Experience Managers are available to assist you with transportation services, restaurant reservations, theater and event tickets, to spa appointments or anything else that your heart may desire. ... more   less 
Number of rooms
111

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