Immediately upon arrival at the Sanctuary my wife and I knew we were in safe hands. The staff here have a gift with people. Our room was beautifully decorated, and spacious by New York standards. We needed several recommendations on places to buy dresses for a gala dinner, cool places to eat and cosy places to drink. And the knowledge... More

Room filthy, leather trim on bedframe scuffed and shabby, wallpaper peeling throughout the hotel, we had to tell staff that the lift had not been cleaned since goodness knows when, receptionists too busy chatting with each other to greet new arrivals, best to go out for breakfast. Don't imagine you can sit out on the roof terrace: it is closed... More

As a grown-up couple in our 70-ies, travelling to celebrate an aniversary, we really enjoyed our four day stay at this hotel in NYC. The short distances to theatres, shows, concerts and sight-seeing was important for our choice of hotel, and our pre-information through the S.T.A.R.-service made us even more sure that we had chosen the right location. E-mail exchanges... More

Me and my close friend stayed in NY for the first time (4 nights). The Sanctuary Hotel was absolutely fantastic...superb location (around the corner of Times Square, but not the noise!), very friendly personell, big room for NY standards (we had a double double at the 6th floor, room 611), everything very clean and hygienic, very comfy rainshower, nice rooftop... More

The front desk team is great; Karen, DeDie,Jacob. The lobby is Disco type which I do not prefer. Above value is referred to; the small room size, no sun, windows cannot see thru. For such room rate the breakfast should be more descent.I rate the breakfast at 2.

It was our first time in NYC and we stayed at the hotel for a week. It was an amazing experience and we would definitely stay at this hotel again. The atmosphere is really impressive. Everything was just perfect - the greeting by the door, the lobby, the receptionists, the room, the shower, the breakfast and the rooftop bar and... More

I traveled with my boyfriend and we had such an amazing experience with this hotel. The rooms are a bit small, but it really doesn't matter because they are still absolutely perfect. We chose a queen size room, so we had the bed, a desk, mini fridge, safe, tv, iPod clock, etc. The bathroom is wonderful -- the shower is... More

We were extremely impressed with this hotel. The customer service was excellent! No task was too big or too small for the staff and they were extremely polite. Our room was clean, tidy and luxurious - as we were on our honeymoon, the staff upgraded our room from a Queen to a King size for free! Lovely modern interior. If... More

We just came back from a 4 nights trip to NYC. The hotel has aperfect location, right on 47th street so you're practically on Time Squre, with out any noise. On the first nigh we were given romm 904: avoid at any cost!!!! This room is across from the elevator and on the way to the rooftop. All night long... More