I stayed 4 nights at this hotel and had a enjoyable experience. Reception was grand, no queues. Frank served us and was very friendly and helpful. Our room wasn't ready at first but one came available as we spoke which was great. It was my husbands birthday and he gave us free drink passes which was very nice. Our room... more

Spent 4 nights, 5 days in New York and stayed at Novotel. Booked Standard twin bedded room which turned out to be twin double bedded room with ensuite. Very clean, comfortable beds, bathroom with bath and shower great. The Hotel staff were very friendly and were happy to help with anything, nothing too much trouble. Very courteous and polite. The... more

We visited this hotel for two nights during a four night trip to NYC. They had a room ready for us when we arrived at 2 pm, though the front desk staff were not overly welcoming or friendly until we made the first move to 'cheer them up'. We had a room overlooking Broadway and could see Times Square off... more

I booked this hotel after procuring a great price for a night. We needed to be near Rockefeller and this hotel was as close as I could get within my budget. Best decision I made! The place is is a PERFECT location! Times Square is up the street a block or two, Broadway is right outside the hotel doors and... more

Visited New York city for first time in October 2008 and fell in love ! Beautiful city, everything so close. We walked everywhere. We stayed at the Novotel New York Times Square hotel and it was in a great location. Right on the corner of Broadway (the theatres) and about a block from Times Square. A couple block only to... more

Stopped at this hotel for our honeymoon found it good value for money. perfect location in times square. Rooms are clean but need updating. more

A very average hotel in a good location. Clean enough, but the staff were not very friendly, just did their job and no more. No offer of porters to help with luggage for example. Room was OK, clean enough, but needed a refurb. Poor TV channel selection. Only 4 elevators for 33 floors meant there was sometimes a frustrating wait. more

Just back from a 3-day trip to New York with my mum. Both of us enjoyed the city and we liked the central location of our hotel. When we arrived, the guy at the door shouted at fellow group members because they did not bring their luggage along quickly enough. Then, the whole grope had to squeeze into two tiny... more

Hard to beat location, we had a room on the 22nd floor directly overlooking Times Square looking down Broadway - I find it hard to believe there would have been a better view anywhere. The room was quite tired and had obviously been a smoking room in the past as it smelt quite unpleasant. The closet doors were broken and... more