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New York Marriott East Side

4.0 of 5 525 Lexington Avenue, New York City, NY 10017
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#302 of 453 Hotels in New York City
1,199 Reviews 4 of 5 stars
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New York Marriott East Side
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1,199 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Bangalore, India
Top Contributor
61 reviews 61 reviews
35 hotel reviews
89 helpful votes 89 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stayed there on two occasions in the past week and had a very good experience. Right from check in to check out, I had no complains. Decent sized rooms with all necessary amenities. One of the biggest advantage is it's convenient location - just a block away from the business hubs of Park Avenue. On a Thursday, I strolled in... More

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San Jose, California
Senior Contributor
33 reviews 33 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This Place this Place. I feel so at home here everyone is so extremely friendly. This review is so overdue. The service here is so amazing. everyone from the doorman to the bartender to the front desk went above and beyond to make our stay a amazing one. THANK YOU. they recommended great things everyday and we tried it all.... More

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San Diego, California
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 3 days ago NEW

Well located, impeccable service, attention to all guest needs,good room size, very comfortable beds, all staff is very well trained and courteous. This Marriott from now on will be my place in New York.

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Philadelphia, Pennsylvania
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

This place is way overpriced - there is no value. I'm 5'8" and the shower heads are too low for me. Not much in the way of public spaces. The room layout was awkward including a full length mirror that you could only stand two feet in front of. The hotel generally could use some sprucing up. They offer a... More

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Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

Overall a very bad experience. I checked in after a very long flight. Although I ordered a king size bed got a double bed room with a brick wall for a view. After complaining got a room with a better view. The concierge services were terrible. It's probably the only hotel in the city that does not provide an umbrella... More

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Marriott E, Guest Service Expeditor at New York Marriott East Side, responded to this review

Good morning Thank you for your recent visit to the Marriott East Side hotel and also for taking the time to give us your honest feedback. From your comments, it seems you were dissatisfied with the service and the overall quality of the hotel. Please accept our sincere apology for any inconvenience this may have caused you. We are very... More

USA
Top Contributor
61 reviews 61 reviews
38 hotel reviews
81 helpful votes 81 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Had to run up to NYC on the spur of the moment to visit my son who wound up in the hospital for a night. My wife and I stay at Marriotts because they have been consistently good and as Elite members we have been very satisfied with the service. We made reservations for one night so we could check... More

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Bar Harbor, Maine
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

This Marriott lacks just about everything, except exorbitant high rates. The elevator made a scary noise for 3 days now, no action by maintenance. The sink stopper does not work, I wonder why room service does not initiate action. Left room at 1030 AM, returned at 3 PM. Room not made. I got a room on the 10th floor, facing... More

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Marriott E, Guest Service Expeditor at New York Marriott East Side, responded to this review

Good afternoon We would like to take this opportunity to thank you for staying with us at the New York Marriott East side hotel and also for taking the time to give us your honest feedback regarding your visit. It is very important for us to receive feedback regarding our service and the overall qualilty ot the hotel, as this... More

Corning, New York
Senior Contributor
49 reviews 49 reviews
4 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 1 week ago

We spent one night here in Sept. The location is outstanding, close to everything. Our room was very large for NYC. Our bathroom was sparkling, looked to have been remodeled recently. We found the staff to be friendly and helpful. The doormen were the best we have seen anywhere. They were quick to offer directions etc as soon as we... More

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Valencia
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 1 week ago

I stay at Marriott hotels a lot and the service at this property is not as good as the other Marriott's in the area. We requested towels which never materialized and also had problems with the shower drain. I would recommend staying at the Marquis or the Renaissance in Times Square as the service, attention to details and location is... More

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Rae525, Manager at New York Marriott East Side, responded to this review

Dear Sir, Thank you for your feedback regarding your experience at the Marriott East Side. I understand and apologize that you had multiple service failures during your stay with us. I'm also sorry that you had a distastful experience with your car service as well. I will follow up with them to make sure they are charging our guests correctly... More

Senior Contributor
22 reviews 22 reviews
16 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We stayed at this hotel for the second time during the US Open. The location is perfect as Grand Central Station is a quick walk away and you can take the 7 straight to Arthur Ashe Stadium. You're also just blocks away from midtown if you're interested. The rooms themselves are generous in size and clean. Great value for a... More

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Hotel Summarization (Beta)

What travelers say

  • Times Square(20)
  • Great location(11)
  • Very nice(10)
  • Concierge lounge(6)
  • Grand Central(5)
  • Front desk staff(3)
  • Grand Central station(3)
  • Rockefeller Center(3)

Additional Information about New York Marriott East Side

Address: 525 Lexington Avenue, New York City, NY 10017
Location: United States > New York > New York City > Manhattan , Midtown
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — New York Marriott East Side 4*
Number of rooms: 646
Reservation Options:
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Also Known As:
New York Marriott East Side Hotel New York City
Marriott New York City
New York City Marriott
Marriott East Side

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#152 Luxury Hotel in New York City #255 Family Hotel in New York City
Official Description (provided by the hotel)
Ideally located in Midtown Manhattan, the New York Marriott East Side features spacious guestrooms and suites, a state-of-the-art health club, a stylish concierge lounge and flexible event space. ... more   less 

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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