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New York Marriott East Side

4.0 of 5 525 Lexington Avenue, New York City, NY 10017
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New York Marriott East Side
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New York Marriott East Side
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1,262 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Morrisville, North Carolina
Top Contributor
56 reviews 56 reviews
15 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

They could not find our reservation during the check in process. Very frustrating. Set a wake up call at 7:30 and they called at 7:00. The concierge room was nice. The food served was tasty and diverse. At times, there was a long wait for an elevator. The beds are comfortable but the rooms are dated.

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Marriott E, Guest Service Expeditor at New York Marriott East Side, responded to this review

Good morning Thank you for your recent visit to our hotel and also for taking the time to complete our Guest Satisfaction Suyrvey and sharing your experience with us. Unfortunately we did not meet your expectation. Please accept our sincere apology for any inconvenience this may have caused you. Our goal is to address your concerns, improve on them and... More

Ipswich, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 of 5 stars Reviewed 3 days ago NEW

We went to celebrate a few 30th birthdays and this hotel appears to be ideally located to take in all the main attractions NY had to offer. It certainly was ideally placed for this, easy walking distance to Empire State, Rockefeller Center, Times Square and Central Park. Very comfortable rooms, memory foam mattresses! The only thing that let this hotel... More

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Portland, Oregon
Contributor
16 reviews 16 reviews
4 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

I went with my husband to New York. This was a business trip for him and I tagged along. This hotel is centrally located to many of the sites in the city. The hotel rooms are on the small side, but clean and quiet. I stayed next to the ice machine and the elevator and it was still very quiet.... More

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Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

This hotel was packed on the weekend, more of a hotel for tourists. Lobby is like a supermarket. Infrastructure is outdated. I had to take 3 different elevators to get to the gym, and there is no way around it!! Elevators are slow and hard to come by. This place is all about the location. A 3 star for business... More

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Marriott E, Guest Service Expeditor at New York Marriott East Side, responded to this review

Good morning Thank you for your recent visit to the Marriott East Side hotel and also for taking the time to give us your honest feedback regarding your stay. Let me take this opportunity to apologize that our service and the quality of our hotel did not meet your expectations and also for any inconvenience this may have caused you.... More

Hockessin, Delaware
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed 1 week ago NEW

I liked the clean rooms and they were up to the standards Of any 3 star hotel. Liked the ambience of the lobby. Very helpful staff. Now comes the hard part... I would expect $450 room tariff will at least fetch fixtures that are not rusted... The water in the bathroom went down the drain so slowly.... At one point... More

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Rae525, Guest Relations Manager at New York Marriott East Side, responded to this review

Good Afternoon Krishnan, Thank you so much for your feedback regarding your recent stay with us at the Marriott East Side. I understand you were unsatisfied with the condition and lack of amenities we currently provide. In the past year we did decide to retire In Room Dining from our food and beverage options at the hotel. We still offer... More

El Paso, Texas
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago

The update of the Marriott East Side has finally been completed. Though the hotel looks as good as ever, the change apparently isn't that dramatic. The biggest changes are the bar/restaurant and the concierge lounge. The gym on the top floor is a wee bit cramped, but it has a lot of equipment and the view is spectacular. Unfortunately, the... More

Was this review helpful? Yes 1
Atlanta, Georgia
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

My brother and sister in law recently celebrated his 40th bday in the city and stayed at the Marriott East Side. I wanted to do something nice and have dessert sent to the room before they kicked off their night out so I called the hotel's restaurant, 525 Lex. Brian, the restaurant manager could not have been nicer. He took... More

Was this review helpful? Yes 3
Genève
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed 3 days in this hotel. Room was very nice. We were on high floor, so it was quite calm. Well located. I just had one problem with a computer at the business center, but the Manager was very nice and it all work out at the end.

Was this review helpful? Yes 1
Eastbourne, England
Senior Contributor
36 reviews 36 reviews
13 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago

We booked Marriott East Side which is at junction of Lexington and 48th on East Side. It's a great location within easy walking distance of the Rockefeller centre, MOMA, 5th Avenue, Central Park and Broadway. We read reports from other visitors complaining about :- 1. Noisy rooms 2. No room service 3. Shabby furnishings We stayed in a 1 bed... More

Was this review helpful? Yes 1
Chicago
Top Contributor
245 reviews 245 reviews
58 hotel reviews
139 helpful votes 139 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is nice and the staff was very friendly and accommodating. Our well-appointed room looked recently renovated and had the usual comfy pillow-top mattress and duvet covered comforter. It wasn't exactly roomy - just adequate space. Our room was rather long and narrow so felt just a bit claustrophobic. If you are not a concierge member, you will not... More

Was this review helpful? Yes 2
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Hotel Summarization (Beta)

What travelers say

  • Times Square(20)
  • Great location(11)
  • Very nice(10)
  • Concierge lounge(6)
  • Grand Central(5)
  • Front desk staff(3)
  • Grand Central station(3)
  • Rockefeller Center(3)

Additional Information about New York Marriott East Side

Address: 525 Lexington Avenue, New York City, NY 10017
Location: United States > New York > New York City > Manhattan , Midtown
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — New York Marriott East Side 4*
Number of rooms: 646
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Also Known As:
New York Marriott East Side Hotel New York City
Marriott New York City
New York City Marriott
Marriott East Side

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