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New York Marriott East Side

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525 Lexington Avenue, New York City, NY 10017
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New York Marriott East Side
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Lebanon
Level Contributor
44 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I stayed at the New York Marriott East Side in July 2015. The location is good and convenient. The restaurant is fine, and the executive lounge is decent. My room was at the 35th floor, away from the street noise. It was was standard small New York size. The AC was very loud and makes it hard to sleep at... More 

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1 review
1 of 5 stars Reviewed 5 days ago NEW

I love Marriott but this one certainly falls short. No room service?? Really??? And the restaurant was expensive with very limited choices. No bottled waters in my room? No on demand movie selection? What's going on? I'm at at Marriott and I'm in NYC!! And why does every negative review on trip advisor get the exact same response from the... More 

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Marriott E, Guest Service Expeditor at New York Marriott East Side, responded to this review

Good morning Thank you for your recent visit to the Marriott East side hotel and also for taking the time to give us your honest feedback regarding your visit. I am sorry to hear that our service and facility did not meet your expectations. Please accept our sincere apology and also for any inconvenience caused by this. However, our goal... More 

Omaha, Nebraska
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Rooms are decent size for an older hotel, and well updated. The lobby has very little room to sit and relax, however. The hotel staff was great, and very helpful. Carmen at the front desk was very helpful, and the doorman was always very helpful in getting a taxi. Would stay here again if I could get a reasonable rate.

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Hervey Bay, Australia
Level Contributor
68 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

We stayed here as part of a Trafalgar bus tour. As it was our first day on tour we had to check in ourselves. They asked for our credit card for any incidentals while staying there, as part of the Trafalgar tour wifi and breakfast were included. Fortunately we checked our credit card the next day to find 2 charges,... More 

Was this review helpful? Yes 1
Marriott E, Guest Service Expeditor at New York Marriott East Side, responded to this review

Good morning Thank you for your recent visit to our hotel and for taking the time to give us your honest feedback. I am sorry to hear our service did not meet your expectations. Please accept our apology for the inconvenience caused by this. I will certainly share your concerns with our team of Executive to prevent this from happening... More 

Level Contributor
513 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

This hotel charges New York prices (I paid $470 for one night) but provides limited service. There is no room service, which was an inconvenience in light of the fact that I had plenty of work to do both when I arrived and in the morning. The wifi signal was spotty. The restaurant is a pretty mediocre option too. On... More 

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Marriott E, Guest Service Expeditor at New York Marriott East Side, responded to this review

Good morning Thank you for your recent visit to the Marriott East side hotel and also for taking the time to give us your honest feedback.On behalf of the entire staff please accept our sincere apology for the challenges you encountered during your visit with us. We take great pride in ensuring our guest's satisfaction. unfortunately we did not meet... More 

London
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Stayed for one night on a business at the end of July 2015. Very centrally located hotel. Had a one king bed room which was decently sized. Staff was very friendly and helpful. I was on the ninth floor and the traffic noise was very loud all night. The hotel has a gym with many cardio and weight machines on... More 

Was this review helpful? Yes 1
hudson, ohio
Level Contributor
2 reviews
4 of 5 stars Reviewed 1 week ago NEW

Just spent a few nights at the Marriott East Side, our fourth visit in the past couple years. Staff is friendly and helpful, location is central to Manhattan, all offered at a good value. I would recommend the hotel anytime.

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Chicago
Level Contributor
85 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed 1 week ago

I've stayed at this hotel many times, but not sure I will be back. It has become very dated and needs help. From the revolving door that you enter from the street that malfunctioned twice while I was there, to the elevators that took way too long, to my room where you had to move the desk chair to get... More 

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Marriott E, Guest Service expeditor at New York Marriott East Side, responded to this review

Good morning Thank you for your recent visit to the Marriott East side hotel and also for taking the time to give us your feedback regarding the quality and upkeep of our hotel. I have shared your concerns with our team of Executive and the departments involved to ensure we are going above and beyond to resolve these concerns from... More 

Las Vegas, Nevada
Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed 1 week ago

I was in NYC for a work conference and added a few extra days and stayed for the weekend. We stayed at the Mariott East Side. It was a nice hotel, nice lobby, lobby bar, door men etc. Good location, easy 10-15 minute walk to Time Square and the sites around midtown. Minor things in the room made it look... More 

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Taiwan
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago

We had the worst experience at this hotel. We just stayed one night, but one staff opened our door directly around 8 am. When we sent the feedback to the front desk, she replied us it's the room service. We felt so bad and scared of the service. Please be careful to the personal security and their bad service. And... More 

Was this review helpful? Yes 2
Marriott E, Guest service Expeditor at New York Marriott East Side, responded to this review

Good morning Thank you for your recent visit to the Marriott East side hotel and also for taking the time to tell us why our service failed to meet your expectations. First, let me take this opportunity to apologize for any inconvenience caused by our service failures. We value your trust in our company and will do our best to... More 

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Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
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