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New York Marriott East Side

4.0 of 5 525 Lexington Avenue, New York City, NY 10017
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New York Marriott East Side
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New York Marriott East Side
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1,285 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Deerfield Beach, Florida
Top Contributor
62 reviews 62 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This hotel is superb in terms of location, service and amenities, however some updating would not be a bad idea. Located very near Rockefeller Center and Grand Central Station so the location could not be better. The bar prices, even for NYC are a bit too high, we paid $60 for a bottle of wine that I just purchased locally... More 

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Senior Contributor
25 reviews 25 reviews
15 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We needed to stay here for business reasons, it was closest to our meetings. That being said, I wish we'd opted for something a bit different. The hotel was clean, but very old, and the lobby is miniscule, even by New York standards. The elevators were small and weren't always working well. The room was clean, but small, which is... More 

Was this review helpful? Yes 1
Daniel W, Manager at New York Marriott East Side, responded to this review

Greetings, We want to sincerely thank you for taking the time to share your experience with the New York Marriott East Side. You stated that during your most recent stay, your preferred room attribute requests were not met as you would prefer a brighter and quieter room. The next time you return to the New York Marriott East Side, please... More 

Louisville, Kentucky
Contributor
14 reviews 14 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Nice stay at Marriott. Within walking distance of Times Square, Central Park, etc. If you have trouble walking I would recommend staying at the Marriott in Times Square. Take in a broadway play if you can and don't forget about the off-broadway shows... We have seen some fabulous ones! As far as Marriotts go it was nice but not superior.... More 

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Daniel W, Manager at New York Marriott East Side, responded to this review

Greetings, We want to sincerely thank you for taking the time to share your experience with the New York Marriott East Side. You indicated in your response the benefits of the uniqueness of our location; within walking distance to many of New York City’s most valued attractions. We take great pride in our proximity to Times Square, Central Park, Rockefeller... More 

Atlanta, Georgia
Top Contributor
50 reviews 50 reviews
32 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I will shop for another option when returning to Manhattan. The room felt old but comfortable. In NYC and Boston you can expect a lot of downtown hotel rooms to be somewhat small and feel like what they are...pretty old hotels that have been remodeled multiple times. This Marriott is no exception. It had a low, popcorn ceiling and 2... More 

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Marriott E, Guest Service Expeditor at New York Marriott East Side, responded to this review

Good afternoon Thank you for choosing to stay with us at the Marriott East Side hotel during your recent visit and also for taking the time to give us your honest feedback. Thank you for sharing your concerns regarding the service and the quality of the hotel. Your feedback is a very important part of our continued effort to ensure... More 

maine
Senior Contributor
42 reviews 42 reviews
11 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed 1 week ago

The location of the hotel was good but the ambiance left a lot to be desired. The lobby area was always crowded with either people from the streets or from large groups checking in and out. The elevators were extremely slow and also always crowded. I am a faithful, Gold Elite Member, and was very disappointed in the hotel overall... More 

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Marriott E, Guest Service Expeditor at New York Marriott East Side, responded to this review

We are pleased you choose the Marriott East Side for your recent stay and also appreciate you taking the time to give us your honest feedback regarding our service and the quality of the hotel. From your comments, you mentioned the location was great but the quality did not meet your expectation. Please accept our sincere apology. I will certainly... More 

Johnson City, Tennessee
Top Contributor
82 reviews 82 reviews
18 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 1 week ago

This was my first trip to NYC on business and I booked this location through my corporate travel site. I have to say that the rate I paid was significantly lower than the advertised rate on Marriott's website. For that reason, I felt I got a decent deal. The accommodations were sufficient, nothing to really write home about. However, if... More 

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Tampa, Florida
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago

This is the my second stay at this Hotel. Came primarily to enjoy NYC and all that it offered during the holiday season. If you are looking for a modern trendy hotel, this is not it. However, the rooms are clean, comfortable and basic and for my purposes fit the bill. Also, the staff was extremely friendly and helpful. The... More 

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Marriott E, Guest Service Expeditor at New York Marriott East Side, responded to this review

Good morning Thank you for your recent visit to the Marriott East Side hotel and also for taking the time to complete our Guest Satisfaction Survey. We are always eager to hear what you liked about our service and the quality of our hotel and how we can improve. You mentioned being happy with the location of the hotel but... More 

Denver, Colorado, United States
Top Contributor
64 reviews 64 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed 2 weeks ago

This will be the first really negative review I have written for any of the hundreds of Marriott properties in which I have staid as a Platinum Elite member of their frequent stayers program. And, I have staid at this property probably eight times in the past! What has changed??? Firstly, the property is just tired compared to other up... More 

Was this review helpful? Yes 2
Marriott E, Guest Service Expeditor at New York Marriott East Side, responded to this review

Good morning Thank you for your recent visit to the Marriott East side hotel and for being a loyal Marriott customer. Also, thank you for taking the to give us your honest feedback regarding your visit and why we failed to meet your expectations. We have implemented some new changes which poses some challenges during your last visit and I... More 

Asker, Norway
Contributor
12 reviews 12 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

If you are expecting Marriott standard you will be disapointed. The hotel has a 80's feel and defenitely needs a make-over. The location however is great, within walking distance of everything you need for your NYC visit.

Was this review helpful? Yes 1
Daniel W, Manager at New York Marriott East Side, responded to this review

Good Evening, We want to sincerely thank you for taking the time to share your experience with the New York Marriott East Side. You indicated in your response that despite the great location, we unfortunately failed to provide the level of service you normally receive within the Marriott Brand. We truly appreciate your valuable feedback which will be shared directly... More 

Istanbul, Istanbul, Turkey
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I stayed at the Marriott East Side for the first time and it was a total mistake. Apart from its central location, there is nothing good about this hotel. No minibar, no amenities, even not providing an umbrella when it rains. It supposed to be an upscale hotel but was a total failure and I hope I will not be... More 

Was this review helpful? Yes 1
Daniel W, Manager at New York Marriott East Side, responded to this review

Good Afternoon, I want to sincerely thank you for taking the time to share your experience with the New York Marriott East Side. We truly appreciate your valuable feedback which will be shared directly with the individuals and departments involved as a training opportunity. We pride ourselves on delivering a memorable hotel experience during your travels, and unfortunately we have... More 

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Hotel Summarization (Beta)

What travelers say

  • Times Square(20)
  • Great location(11)
  • Very nice(10)
  • Concierge lounge(6)
  • Grand Central(5)
  • Front desk staff(3)
  • Grand Central station(3)
  • Rockefeller Center(3)

Additional Information about New York Marriott East Side

Address: 525 Lexington Avenue, New York City, NY 10017
Location: United States > New York > New York City > Manhattan , Midtown
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — New York Marriott East Side 4*
Number of rooms: 646
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Also Known As:
New York Marriott East Side Hotel New York City
Marriott New York City
New York City Marriott
Marriott East Side
Hotel Style:
#158 Luxury Hotel in New York City

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This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.