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New York Marriott East Side

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525 Lexington Avenue, New York City, NY 10017
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New York Marriott East Side
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New York Marriott East Side
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1,375 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (280)
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Al Khor, Qatar
Senior Reviewer
10 reviews 10 reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed here for the first time last week. Very quick and easy check-in. I was on the 28th floor, so the room was very quiet. The room was also very clean and everything was provided. The hotel is in easy walking distance to everything you need in NY. Also, the Concierge was very helpful. The only issue I had (and... More 

Was this review helpful? Yes 1
Austin, Texas
Senior Contributor
29 reviews 29 reviews
26 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

As a very frequent business traveler to NYC, I am constantly searching for the hotel that provides the perfect combination of midtown convenience, a decent size room, one that is well appointed and updated, and has minimal noise...which I understand is hard in the city so I cut all hotels a lot of slack for sirens. Cost needs to be... More 

Was this review helpful? Yes 3
Marriott_East_Side, Manager at New York Marriott East Side, responded to this review

Dear Mlane8416, Thank you for choosing to stay at the Marriott East side hotel and for taking the time to share your feedback with us. From your comments, it seems some aspects of our service and the quality of our hotel did not meet your expectations and for that we do apologize. Our goal is to deliver the best guest... More 

Bartlett, New Hampshire
Top Contributor
114 reviews 114 reviews
6 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The Marriott East Side is located Lex & 49th/48th. This Marriott is a fine choice for a mid-town visit & business. It is a stone's throw from 2 other Marriott group hotels, so be sure to book into the correct one. The service was friendly and the room was spacious and thoroughly clean. The elevators are slow, as another review... More 

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Marriott E, Guest Service Exepditor at New York Marriott East Side, responded to this review

Good morning Thank you for your choosing the Marriott East Side hotel for your recent visit. We are pleased to know you were exceptionally satisfied with your stay with us and also that most of the places you visited were easy access from our hotel. It is our goal to provide complete satisfaction to you and all our other guest... More 

Indianapolis, Indiana
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

We stayed for four nights and we were exceptionally well satisfied. The lobby is elegant in a classic way. The room was small, as expected in the city. We enjoyed the complimentary breakfast and evening refreshments in the concierge lounge. For NYC tourist activities it is well located, within walking distance of Rockefeller Center and with easy access to public... More 

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louisville
Senior Reviewer
8 reviews 8 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The room and hotel staff was very nice. The bellhop JIM was exceptionally nice. Worked there for 19 years. We loved staying in MIDTOWN....(2nd stay in this area) Liked this hotel better than the Marriott Courtyard in Midtown (3rd avenue??). ONLY complaint about this hotel was elevators were extremely slow ~ but it is an older hotel...doubt that it can... More 

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Marriott E, Guest Service Expeditor at New York Marriott East Side, responded to this review

Good morning Thank you for choosing the Marriott East Side hotel for your recent stay. We are happy you enjoyed your stay with us and that the facilities and service met your expectations. We look forward to hosting you brilliantly in the near future. Thank you. More 

1 review
4 of 5 stars Reviewed 1 week ago via mobile

The room was great and ready early - a little disappointed on the charge for an extra day of parking for a few hours after we checked out - otherwise a great stay - great location - courteous staff and on site food

Was this review helpful? Yes
Marriott E, Guest Service Expeditor at New York Marriott East Side, responded to this review

Good morning. Thank you for your recent visit to the Marriott East side hotel and also for taking the time to give us your honest feedback. We are happy to receive your warm comments about the accommodation and that our service and our facility met your expectations. Please do not hesitate to contact us if you need additional information. We... More 

Albany, New York
Top Contributor
90 reviews 90 reviews
11 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My Sunday night room was on the 35th floor of this Business District hotel - at such a high angle, that I couldn't even see the road from my window - just a building top and a brick wall. You don't hear the traffic from that high up, either! Check-in was fast and friendly, though I wish they provided the... More 

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Marriott525, Manager at New York Marriott East Side, responded to this review

First and foremost, thank you for staying with us this past weekend and we appreciate your feedback. I am glad that you enjoyed our hotel and that you had a pelasant stay with us. I apologize that you were not able to sleep due to the noisy neighbors. Our priority is to make your stay problem free and defintely for... More 

Oslo
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed for 1 week this hotel, in three different rooms. The rooms are ok, clean but not above average, but the beds were comfortable. Houskeeping was good. The hotel seems a bit old and run down in places. The Ai-conditioning was old and very noisy, making it impossible to keep on during the night. The machine was also full... More 

Was this review helpful? Yes 2
Marriott E, Guest Service Expeditor at New York Marriott East Side, responded to this review

Good morning Thank you for choosing our hotel for your recent visit and also for taking the time to give us your honest feedback. Your feedback is highly appreciated. You indicated that you were disappointed with the service and the quality of the hotel and for that I do apologize. You are a valued customer, everything we do is aimed... More 

usa
Senior Contributor
31 reviews 31 reviews
29 hotel reviews
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed 2 weeks ago

It's 8:30p on a Tuesday night. I just got settled at the hotel and am sitting at the bar right now - furious that I have to do so. This is the FIRST full-service Marriott that I've stayed at (10+ year platinum MR member) that doesn't have room service. Yes - a midtown NYC full-service Marriott that doesn't offer room... More 

Was this review helpful? Yes 3
Allan995, Manager at New York Marriott East Side, responded to this review

Good Evening, We thank you for taking time to write a review and give us a feedback in regards to not having a room service in full-service Marriott Hotel. We personally apologize for any inconvenience that may have caused to you. Since last year we have changed the way we offer our food and beverage services after getting the feedback... More 

London, United Kingdom
Top Contributor
186 reviews 186 reviews
18 hotel reviews
231 helpful votes 231 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had the good fortune to stay in a suite in this lovely hotel. First impression was helped by the beautiful inlaid marble in the foyer and the lovely carpets. (Would love to learn the secret of keeping so pristine both of them.) Decor is in keeping with the age of the building and even the lifts are decorated in... More 

Was this review helpful? Yes
Marriott E, Guest Service Expeditor at New York Marriott East Side, responded to this review

Good morning Thank you for your recent visit to the Marriott East side hotel and also for taking the time to give us your honest feedback. It was great to receive your warm comment regarding our service and the quality of our hotel. We look forward to hosting you brilliantly in the near future. More 

Hotel Review Summarization

What travelers say

  • Times Square(20)
  • Great location(10)
  • Very nice(9)
  • Concierge lounge(6)
  • Grand Central(5)
  • Rockefeller Center(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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