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NH New York Jolly Madison Towers

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22 East 38th Street, Midtown, New York City, NY 10016
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NH New York Jolly Madison Towers
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1,821 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Philadelphia
Level Contributor
32 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

When I first booked this hotel I checked out the reviews on TripAdvisor and did not expect much. This hotel has a reputation for small rooms that are dirty and rude staff...but I didn't experience any of that. The check-in process was slow as we had to wait in a line of about 2 people for 15 minutes. After checking... More 

Was this review helpful? Yes 1
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

For a central NY hotel for the very low price we paid (via Priceline) we didn't expect much. But to our delight we were given a nice, but not massive, double room on the 11th floor. A comfortable bed and a fairly new bathroom with a nice bath/shower. We chose to eat breakfast out so can't comment on their breakfast.... More 

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Swansea, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

My partner and I stayed at Jolly Madison for five nights and we had a great time. As mentioned in previous reviews, the staff at the hotel has a surprisingly low level of manners, so if you are after a great customer service experience, this hotel might not be for you. We were initially given a room on the fourth... More 

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Dallas, United States
2 reviews
1 of 5 stars Reviewed 4 days ago NEW

Sooo I couldn't wait until I leave I had to write this review while I'm still here at this place called a hotel. Honestly I should have listened to you guys advice from the reviews and take my business else were because this is BEYOND RIDICULOUS!!! First off this trip is half business half pleasure do to my boyfriend was... More 

Was this review helpful? Yes 1

Travelers are raving about these New York City hotels

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

We had 7 nights at this hotel recently.. I agree with some of the previous reviews as to the outdated condition of the rooms.. TV from the '90's ripped wallpaper etc.. But when our bathtub started to fill up from the waste water pipe in the bottom of the bath we had a plumber at the door in minutes to... More 

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JollyMadison, Manager at NH New York Jolly Madison Towers, responded to this review

Thank you for taking the time to share your opinion and for your kind comments. We are sincerely sorry for the inconvenience experienced, but I'm also pleased to know that the issue was handled promptly and efficiently. In regards of our opportunities for improvement, I want to let you know that we are actively working on a renovation project most... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago

We arrived late on a Tuesday night (around midnight) and were greated warmly and hospitable. The gentleman at the front desk checked us in and warned us "it's not the best of rooms" and boy he wasn't kidding! Tiny room and it wasn't even clean! Avoid room 966 if possible. I complained the following day and they moved us to... More 

Was this review helpful? Yes 1
JollyMadison, Manager at NH New York Jolly Madison Towers, responded to this review

First and foremost please accept our apologies for the issues experienced during your stay. I want to let you know that we are actively working on a renovation project most likely for 2016. We have not defined a start date yet, however we look forward to having the opportunity to welcome you once more to New York City after the... More 

Evesham, United Kingdom
Level Contributor
42 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 1 week ago

I was really impressed with the quality of the hotel and it's staff. The room was very comfortable, the staff were really friendly and helpful. The price was great. Highly recommended. I would not hesitate in returning to the hotel.

Review collected in partnership with NH Hotels

Was this review helpful? Yes
JollyMadison, Manager at NH New York Jolly Madison Towers, responded to this review

Thank you for choosing the NH New York Jolly Madison Towers Hotel for your stay in New York City and for your kind comments. We are pleased to know that you found our staff to be serviceable and attentive and that you enjoyed your stay! Kind regards, Patricia Belmont / Revenue Manager More 

Tel Aviv, Israel
1 review
5 of 5 stars Reviewed 2 weeks ago

location is excellent, walking distance to centerall things as well as to metro. hotel is clean, free wifi, with friendly servises. I liked the variety and qualaty of the restaurants around: fun breakfast and lunch at Brian Park, great Indian, French and Sushi just one or two blocks around.

Review collected in partnership with NH Hotels

Was this review helpful? Yes
JollyMadison, Manager at NH New York Jolly Madison Towers, responded to this review

Thank you for choosing the NH New York Jolly Madison Towers Hotel for your stay in New York City and for your kind comments. We are happy to know you had a pleasant stay! Kind regards, Patricia Belmont / Revenue Manager More 

Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

me and my friend had booked to stay here for two nights while in new york as it seemed to have good reviews and was well priced. However due to our flight being delayed then re routed (which added time onto the flight) due to bad weather, we missed our check in time and were told that our reservation had... More 

Was this review helpful? Yes 1
JollyMadison, Manager at NH New York Jolly Madison Towers, responded to this review

Dear customer, First and foremost please accept our apologies for the issues experienced during your check-in. Canceling or keeping a reservation after check-in time depends on different factors, such as your arrival time, the hotel's occupancy for the day, etc.We would appreciate if you could please contact us directly with further information such as your arrival date and name in... More 

London, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel is a bit lacking in amenities, especially free Wifi access when many airlines these days demand online check-in and international roaming charges are never worth it. At our time of stay there was also no restaurant or bar for us to make use of. The room was a moderate size and we were grateful for the air conditioning... More 

Was this review helpful? Yes
JollyMadison, Manager at NH New York Jolly Madison Towers, responded to this review

Thank you for choosing the NH New York Jolly Madison Towers Hotel for your stay in New York City and for your kind comments. We are pleased to know that you found our staff to be serviceable and attentive and that you enjoyed your stay. In regards of our opportunities for improvement, I want to let you know that we... More 

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Staying in Midtown

Neighborhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
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