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All 451 New York City hotels

NH Jolly Madison Towers Hotel

3.0 of 5 Hotel   |   22 East 38th street (corner of Madison Avenue), New York City, NY 10016 (Manhattan)
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52%
Ranked #347 of 451 hotels in New York City
A recent review
4 of 5 stars reviewed yesterday
Doug W Naples, Florida
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1,364 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (83)
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English first
Naples, Florida
1 review
4 of 5 stars Reviewed yesterday NEW

Stayed twice so far summer 2014. Rooms clean/spotless & nicely appointed. Housekeeping staff friendly & accommodating. GREAT location; very close to midtown. Great value for the price paid, booked through Quickbook.com. Biggest problem was that 2nd room was not dark enough, even with blinds fully closed. But otherwise, no complaints. Would stay here ANYTIME!!! Five stars!

Review collected in partnership with NH Hotels

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London, United Kingdom
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 2 days ago NEW

This location is excellent. It is within easy walking distance of the big macys, top of the rock, the empire state building, the public library, grand central station...the list goes on. We had one of the much maligned 'superior' rooms. These are not refurbished but are perfectly serviceable, especially if you're only there to sleep/shower so aren't looking at details.... More

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Stuttgart
Senior Contributor
37 reviews 37 reviews
16 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The location of the hotel is perfect just a few blocks away from the Empire State building and about 10-15min walking distance to Time Square. We booked the premium rooms as the were only slighly more expensive and looked much nicer. Unfortunately only a few of these rooms have a view and the carpet looked dirty. The bathroom on the... More

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Folsom, Pennsylvania
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

I wouldn't recommend this hotel at all. I have stayed at a few hotels in New York and this is by far the worst. The room was horrible and supposively I got a superior room so if that is what that was I hate to see what the standard room looks like. So old and outdated. No blankets in room.... More

Was this review helpful? Yes 1
Txema R, General Manager at NH Jolly Madison Towers Hotel, responded to this review

Dear Guest, Thank you for having chosen the NH Jolly Madison Towers Hotel for your stay in New York. We apologize if the hotel did not meet your satisfaction. Please be aware that all websites show pictures of the different rooms category, the best rooms are the deluxe followed by the superior and standard there is a small price difference... More

San Antonio, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

The best part of this stay was the location: Close to the Empire State Building, NYC public library, Madison Ave and Macy's and an easy walk to Times Square and Grand Central Station. The lobby is nice and clean. The bar is well decorated and cool - when its open. Staff was never welcoming or friendly and I stayed there... More

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Txema R, General Manager at NH Jolly Madison Towers Hotel, responded to this review

Dear Guest, Thank you for having chosen NH Jolly Hotel Madison Towers for your stay in New York. We thank you for the comments posted on TripAdvisor. Regarding the staff being unfriendly we will immediately address it as it is not within the standards, a welcoming staff is essential in making the guest feel at home. The hotel is scheduled... More

Liverpool, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

If you select a standard room then be warned you could definitely get a lot more for your money elsewhere the rooms was dated and dirty and very little care had been take in that the toiletries provided had been half used and left the linens were cheap and the air conditioning was old and noisy. The whole floor smelled... More

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Txema R, General Manager at NH Jolly Madison Towers Hotel, responded to this review

Dear Guest, Thank you for having chosen the NH Jolly Madison Towers for your stay and for posting your comments on TripAdvisor. We apologize for the problems that you have experienced during the stay. The amenities are always changed used once are discarded after each guest leaves. All the websites have pictures of the different rooms category it is up... More

1 review
1 of 5 stars Reviewed 3 weeks ago

From the instant we checked in to the minute we checked out the staff were so incredibly rude. They attempted to down grade us from a room type that what we paid for, and when confronted they had nothing to say for themselves but begrudingly corrected their error. The rooms were okay, but small and shabby in appearance. The bathroom... More

Was this review helpful? Yes
Txema R, General Manager at NH Jolly Madison Towers Hotel, responded to this review

Dear Guest, Thank you for taking the time to post your review on TripAdvisor and for choosing NH Jolly Madison Towers Hotel for your stay. We apologize if the hotel was not of your satisfaction and for the various problems that you have stated we will certainly look into it the comfort of our guest is very important for us.... More

Esch-sur-Alzette
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

The NH Jolly Madison Towers on one hand, is a rather old hotel that urgentally needs renovation. The furniture in the rooms is old, the building itself could participate without any problems in a remake of an old Al Capone Style film. On the other hand, it is very good situated, only a few minutes walk away from the Empire... More

Was this review helpful? Yes 1
Txema R, General Manager at NH Jolly Madison Towers Hotel, responded to this review

Dear guest, Thank you for taking the time to post your review on TripAdvisor and for choosing NH Jolly Madison Towers Hotel for your stay. We appreciate your comments and look forward having you as a return guest once the renovations have been completed. Best regards, More

Senior Contributor
25 reviews 25 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Entrance is quite fooling looks nice and tidy but rooms are in a serious need of refurbishment. When I complained that it was nothing like the pictures I was told that it is only the deluxe rooms that were pictures and I could upgrade for and extra $100 per night. Bearing in mind I had already paid £700 to stay... More

Was this review helpful? Yes 1
Txema R, General Manager at NH Jolly Madison Towers Hotel, responded to this review

Dear Guest, We thank you for having chosen the NH Jolly Hotel Madison Towers for your stay and for posting your comments on TripAdvisor. On all the various websites we have pictures of all the different room categories, standard, superior and deluxe and are all differently priced. The hotel is scheduled to undergo renovations in the near future. We apologize... More

Cambridge, United Kingdom
Contributor
12 reviews 12 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

The positive point first: the room was huge, and the bathroom was good, too. The location of this hotel is not bad, close to Central station, bus stop directly around the corner. And to 5th Avenue, Central park, it was only a 20 min walk. It was quite quiet. The main negative point was that the room was not really... More

Was this review helpful? Yes
Txema R, General Manager at NH Jolly Madison Towers Hotel, responded to this review

Dear Annette B., Thank you for taking the time to post your review on TripAdvisor and for choosing NH Jolly Madison Towers Hotel for your stay. I appreciate receiving your comments and apologize if we have not met your expectations with the cleanliness of the room that was assigned to you. There is no excuse for a room not to... More

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Additional Information about NH Jolly Madison Towers Hotel

Address: 22 East 38th street (corner of Madison Avenue), New York City, NY 10016
Phone Number:
Location: United States > New York > New York City > Manhattan , Murray Hill
Price Range (Based on Average Rates): $$
Hotel Class:3 star — NH Jolly Madison Towers Hotel 3*
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Also Known As:
Jolly Hotel Nyc
Hotel Jolly Madison New York
Jolly Hotel Madison Towers
Jolly Madison New York
Jolly Hotel New York
Jolly Madison Hotel New York

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Amenities

Bar / Lounge Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The NH Jolly Madison Towers is a charming European style Hotel located in the heart of Manhattan on Madison Avenue at 38th Street. The NH Jolly Madison Towers offer its guests a combination of the warmth and elegance of Italian style, the charm of 1920's American architecture and modern facilities to meet today’s business traveler needs. ... more   less 
Number of rooms
242

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