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All 452 New York City hotels

Jolly Madison Towers

3.0 of 5 Hotel   |   22 East 38th Street, Midtown, New York City, NY 10016 (Manhattan)
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Ranked #342 of 452 hotels in New York City
A recent review
3 of 5 stars reviewed 3 days ago
Jacquieb23 Edmonton, Canada
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1,368 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (86)
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Edmonton, Canada
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

Booked at this hotel through a hotwire deal and it was just adequate. It is quite worn down and the carpet is dingy. The staff use some very strong smelling cleaning supplies so if you are sensitive to smells, it might really bother you. The biggest issue with the hotel is that the windows and walls are very thin, and... More

Was this review helpful? Yes
Txema R, General Manager at Jolly Madison Towers, responded to this review

Dear Guest, Thank you for choosing the NH Jolly Madison Towers Hotel for your stay in New York and for the comments on TripAdvisor. Regarding the smells of the cleaning chemical, I will immediately address the matter and I thank you for bringing it to my attention. The hotel will undergo a total renovations early next year, therefore the noise... More

New York City, New York
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

After deciding to purchase a Mystery deal for a recent weekend staycation, we were provided the Jolly Madison Towers. After checking out the website we noticed the Superior Room we purchased had a decor that really wasn't our preference. But we decided we would not request to change the hotel and stick it out. Well that was DEFINITELY THE RIGHT... More

Was this review helpful? Yes 2
Txema R, General Manager at Jolly Madison Towers, responded to this review

Dear Guest, Thank you for choosing the NH Jolly Madison Towers Hotel for your stay in New York and for posting your wonderful comments on TripAdvisor. I will share your comments with the staff as Customer Satisfaction is of out-most importance and everyday we work to reach that goal with each of our guests. On behalf of myself and the... More

Dublin, Ohio
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Hotel is perfectly located for New York break. Room was ok but air conditioning was very noisy as unit is within room. Left on while not in room and made room comfortable for sleeping at night with unit switched off. Staff were generally helpful but go for breakfast and it's a completely different story. At $23 if you turn up... More

Was this review helpful? Yes 2
Txema R, General Manager at Jolly Madison Towers, responded to this review

Dear Guest, Thank you for taking the time to write your comments on TripAdvisor and for choosing the NH Jolly Madison Towers Hotel for your stay in New York. I apologize for the inconvenience that you have had, please be assured that this is not the standard of the hotel; normally there is plenty of food available for breakfast I... More

Lebanon, Tennessee
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Just stayed 4 nights at the Jolly Madison Towers.It was a very clean room,had instant hot water in the shower and sink.The location was great and very close to everything.A really nice dinner "Moonstruck"was just a half block away. The front desk was very helpful as was the bell hops. Can't think of any negative thing to say about this... More

Was this review helpful? Yes 2
Txema R, General Manager at Jolly Madison Towers, responded to this review

Dear Guest, Thank you for taking the time to write your comments on TripAdvisor and for choosing the NH Jolly Madison Towers for your stay in New York. I appreciate your comments which I have shared with the staff; our breakfast might seem to be costly but is a full buffet breakfast with an extensive variety of products. Best regards, More

Nice, France
2 reviews
4 of 5 stars Reviewed 4 weeks ago

this was my 2nd trip to NYC and i found the NH Jolly great! Very good location close to Grand Central Station/ Times square and Herald Square !!! The Superior rooms are not renoated but big and clean. Just a little disappoitment on the bathroom which didnt have a refurbishment in a while ... Besides this point ... all was... More

Was this review helpful? Yes
Txema R, General Manager at Jolly Madison Towers, responded to this review

Dear guest, thank you for taking the time to write your comments on TripAdviser and for choosing NH Jolly Madison Towers for you stay in New York. We apologize that you found the rooms outdated, in the near future the property will undergo a total renovation. Best regards, More

Winnipeg, Canada
Contributor
18 reviews 18 reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 4 weeks ago

As a budget traveller, I booked through a "Secret Sale" website and only paid $116 USD per night. Because of this, I was expecting the room to be sketchy, especially after reading reviews. However, I was pleasantly surprised with the Superior room. It was large and had a mini-bar that we used as our fridge. The location was great -... More

Was this review helpful? Yes
Txema R, General Manager at Jolly Madison Towers, responded to this review

Dear Guest, Thank you for posting your comments on TripAdvisor and for choosing the NH Jolly Madison Towers Hotel for your stay. I appreciate receiving you comments and apologize for the inconvenience that you had during the stay. Unfortunately the air conditioning units are dated, in the near future the hotel will undergo major renovations. Best regards, More

Naples, Florida
1 review
4 of 5 stars Reviewed July 24, 2014

Stayed twice so far summer 2014. Rooms clean/spotless & nicely appointed. Housekeeping staff friendly & accommodating. GREAT location; very close to midtown. Great value for the price paid, booked through Quickbook.com. Biggest problem was that 2nd room was not dark enough, even with blinds fully closed. But otherwise, no complaints. Would stay here ANYTIME!!! Five stars!

Review collected in partnership with NH Hotels

Was this review helpful? Yes
Txema R, General Manager at Jolly Madison Towers, responded to this review

Dear Guest, Thank you for choosing NH Jolly Madison Towers as your hotel of preference and for posting your much appreciated comments on TripAdvisor. We look forward having you as a returning guest; it will be my pleasure to meet you and personally thank you. Best Regards, More

London, United Kingdom
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 23, 2014

This location is excellent. It is within easy walking distance of the big macys, top of the rock, the empire state building, the public library, grand central station...the list goes on. We had one of the much maligned 'superior' rooms. These are not refurbished but are perfectly serviceable, especially if you're only there to sleep/shower so aren't looking at details.... More

Was this review helpful? Yes
Txema R, General Manager at Jolly Madison Towers, responded to this review

Dear Guest, Thank you for having chosen the NH Jolly Madison Towers for your stay and for posting your comments on TripAdvisor. We are glad that generally you enjoyed your stay but we do apologize for the incident with the shower hose we will address this with the engineering department. We also apologize if you felt that your room was... More

Stuttgart
Senior Contributor
37 reviews 37 reviews
16 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed July 23, 2014

The location of the hotel is perfect just a few blocks away from the Empire State building and about 10-15min walking distance to Time Square. We booked the premium rooms as the were only slighly more expensive and looked much nicer. Unfortunately only a few of these rooms have a view and the carpet looked dirty. The bathroom on the... More

Was this review helpful? Yes
Txema R, General Manager at Jolly Madison Towers, responded to this review

Dear Guest, Thank you for taking the time to post your review on TripAdvisor and for choosing NH Jolly Madison Towers Hotel for your stay. We apologize if you felt that our staff was not eager to assist you and we thank you for bringing it to our attention. The carpet is not necessarily dirty but just aged, in the... More

Folsom, Pennsylvania
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 7, 2014

I wouldn't recommend this hotel at all. I have stayed at a few hotels in New York and this is by far the worst. The room was horrible and supposively I got a superior room so if that is what that was I hate to see what the standard room looks like. So old and outdated. No blankets in room.... More

Was this review helpful? Yes 1
Txema R, General Manager at Jolly Madison Towers, responded to this review

Dear Guest, Thank you for having chosen the NH Jolly Madison Towers Hotel for your stay in New York. We apologize if the hotel did not meet your satisfaction. Please be aware that all websites show pictures of the different rooms category, the best rooms are the deluxe followed by the superior and standard there is a small price difference... More

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Additional Information about Jolly Madison Towers

Address: 22 East 38th Street, Midtown, New York City, NY 10016
Phone Number:
Location: United States > New York > New York City > Manhattan , Murray Hill
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Jolly Madison Towers 3*
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Also Known As:
Jolly Hotel Nyc
Hotel Jolly Madison New York
Jolly Hotel Madison Towers
Jolly Madison New York
Jolly Hotel New York
Jolly Madison Hotel New York

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Official Description (provided by the hotel)
Situated in the heart of New York City, the Jolly Madison Towers combines Italian-inspired elegance with art deco charm and an array of modern comforts. ... more   less 
Number of rooms
242

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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