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Jolly Madison Towers

3.0 of 5 22 East 38th Street, Midtown, New York City, NY 10016
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#346 of 453 Hotels in New York City
1,406 Reviews 3.5 of 5 stars
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1,406 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Basingstoke, United Kingdom
Contributor
12 reviews 12 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed today NEW

I stayed with a friend for a girlie couple of days in New York. I choose this hotel based on location and ease of access to all of NY. While the room was clean it was extremely dated. The curtains were moth eaten with holes all over. The furniture was old and in need of replacement. The two single beds... More

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Chicago
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

A company put me up here. I've stayed in Midtown several times, and for the price they paid ($239) I expected a lot more than worn carpet, a hole in the bedspread, a thin cheap mattress, 2 meager pillows on a king-sized bed, and a 1980s TV set (very nice new bathroom though). They even charge $4 to use the... More

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Txema R, General Manager at Jolly Madison Towers, responded to this review

Dear Guest, Thank you for your comments posted on TripAdvisor and for staying at the NH Jolly Madison Towers. Please accept my apologies if the room did not meet your expectations; early next year we will start a total renovation of the property. For the incident in the breakfast room of not seating you at your table of preference, I... More

2 reviews
3 of 5 stars Reviewed 4 days ago NEW

A company put me up here. I've stayed in Midtown several times, and for the price they paid ($239) I expected a lot more than worn carpet, a hole in the bedspread, a thin cheap mattress, 2 meager pillows on a king-sized bed, and a 1980s TV set (very nice new bathroom though). They even charge $4 to use the... More

Was this review helpful? Yes
Txema R, General Manager at Jolly Madison Towers, responded to this review

Dear Guest, Thank you for staying at the NH Jolly Madison Towers Hotels and for posting your comments on TripAdvisor. I apologize if the room did not meet your expectation; I am happy to share with you that early next year the hotel will close for a total renovation. Regarding the inconvenience in the breakfast room of not seating you... More

Bath, United Kingdom
Contributor
18 reviews 18 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

I arrived late to this hotel, getting in around Midnight. I was quickly and warmly checked in, but then I got to the room. The room was very warm, and on the 4th floor there was some noise from the street, but can't knock that in New York can you? But there was only a thin sheet and a throw... More

Was this review helpful? Yes
Txema R, General Manager at Jolly Madison Towers, responded to this review

Dear Guest, Thank you for choosing the NH Jolly Madison Towers Hotel for your stay in New York and for your comments posted on TripAdvisor. Feedback from our guest is very important for us for our daily operations. Please accept my apologies for the inconvenience that you have experienced during the stay and for not having met your expectation; I... More

Ayr
1 review
3 of 5 stars Reviewed 1 week ago

After reading other reviews on Trip Advisor I was pleasantly surprised. Perfect location. The staff were friendly and sufficient. The room was a little bit dated but clean and enough room for the both of us.

Review collected in partnership with NH Hotels

Was this review helpful? Yes
Txema R, General Manager at Jolly Madison Towers, responded to this review

Dear Guest, Thank you for choosing NH Jolly Madison Tower Hotel for you stay in New York and for you comments posted on TripAdvisor. Best regards, More

Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Like many on here, the hotel is in a great location for everything you need in NYC but apart from there nothing else is good about it. We booked the hotel for a weekend away back in January (Superbowl weekend) and wanted to make it special so emailed well in advance about a possible room upgrade, this was agreed but... More

Was this review helpful? Yes
Txema R, General Manager at Jolly Madison Towers, responded to this review

Dear Guest, Thank you for choosing the NH Jolly Madison Towers for your stay in New York and for your comments posted on TripAdvisor. Please note that upgrades can be requested but are never guaranteed. Upgrades might be granted at check-in upon availability and an additional $50.00 + tax per night; complimentary upgrades are at the discretion of Management. Please... More

Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 1 week ago

Booked in september 2014 for 4 days for my daughter 16th birthday room was small and noisy with lift noise or air con at all hours of day and night and had marks all over the ceiling, bath was small and view wasnt great see photos but at end of the day was only somewhere to sleep one of the... More

Was this review helpful? Yes
Txema R, General Manager at Jolly Madison Towers, responded to this review

Dear Guest, We thank you for choosing the NH Jolly Madison Towers Hotel for your stay in New York and for posting your comments on TripAdvisor. I apologize if the room did not meet your expectations. We will continue with the ongoing staff training, guest satisfaction is very important to us. Please wish you daughter a Happy Sweet Sixteen from... More

Mansfield, United Kingdom
Contributor
13 reviews 13 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here for 4 nights earlier this month. I have absolutely zero complaints to be honest - room was comfortable, small but adequate, shower looked a bit ropey but was actually a pretty good shower, room was a corner one so had two lots of windows. Didn't really interact with staff except at check-in & check-out but it was... More

Was this review helpful? Yes
Txema R, General Manager at Jolly Madison Towers, responded to this review

Dear Guest, Thank you for choosing the NH Jolly Madison Towers Hotel for your stay in New York and for your comments posted on TripAdvisor. I wish to inform you that the hotel will undergo a full renovations starting early next year, for your future stay you will have the opportunity to experience a wonderful new hotel. Best regards, More

London
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

We went at the beginning of September 2014. We were originally booked into a basic room - but decided to upgrade as it was extremely noisy - there's a generator or something going full blast outside one side of the hotel (I think the back of the hotel) - possibly it's for air con so it might not be a... More

Was this review helpful? Yes
Txema R, General Manager at Jolly Madison Towers, responded to this review

Dear Guest, Thank you for choosing the NH Jolly Madison Towers Hotel for your stay in New York and for taking the time for posting your comments on TripAdvisor. Feedback from our guests is always appreciated. Best regards, More

Cambridge, United Kingdom
Contributor
15 reviews 15 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago

We were booked in a basic room for 4 days but our basic room was definitely below par and within 24 hours we had a long list of complaints of things not working ie shower, bath, tv etc we were moved into a suite which was definitely far superior with the exception of being extremely noisy due to ill fitting... More

Was this review helpful? Yes
Txema R, General Manager at Jolly Madison Towers, responded to this review

Dear Guest, Thank you for choosing the NH Jolly Madison Towers Hotel for your stay in New York and for your comments posted on TripAdvisor. Please accept my apologies for the inconvenience that you have experienced during your stay, we will do our best to correct all the situations as they arise. The hotel is scheduled to close at the... More

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Additional Information about Jolly Madison Towers

Address: 22 East 38th Street, Midtown, New York City, NY 10016
Phone Number:
Location: United States > New York > New York City > Manhattan , Murray Hill
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Jolly Madison Towers 3*
Number of rooms: 242
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Also Known As:
Jolly Hotel Nyc
Hotel Jolly Madison New York
Jolly Hotel Madison Towers
Jolly Madison New York
Jolly Hotel New York
Jolly Madison Hotel New York

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