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Doubletree Hotel Metropolitan - New York City

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569 Lexington Avenue, at East 51st Street, New York City, NY 10022
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Doubletree Hotel Metropolitan - New York City
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3,130 Reviews from our TripAdvisor Community

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There are newer reviews for Doubletree Hotel Metropolitan - New York City
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Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

We made a reservation for a King and received a double. They did that to a few people ( that we noticed ) that evening. Quick check-in and check-out. Speedy valet parking. Courteous staff. Nice room and comfy pillows.

Helpful?
Thank Adina H
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Thank you for sharing, Adina. We're disappointed to hear of the mix-up that occurred with the room you received. We're going to take a second look at this right away, as we expect there to be no surprises for our guests while they visit us. With that said, we're happy to hear you were still able to enjoy your room.... More 

Charlottesville, Virginia
Level Contributor
48 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

Rather than stay in one of our usual hotels in Chelsea, my partner and I decided to try something new and spend two nights here. The location is fantastic. There are plenty of places to eat (notably, several excellent Japanese restaurants), several bakeries and cafes within steps of the front entrance, and multiple subway lines to choose from. The physical... More 

Helpful?
2 Thank plt981
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Guest, thank you for taking the time to share with us. First, we are glad our location suited your needs in the area so well. We know how important this can be, especially in New York City, and we're proud to offer this convenience for our guests. With that said, your concerns with the upkeep of out hotel will... More 

1 review
1 of 5 stars Reviewed 6 days ago NEW via mobile

Really unpleasant experience staying here. Lots of very loud overnight construction. Could hear every door on the floor slam. Got brown water from the tap and one night, the whole floor smelled like marijuana. The worst thing was how unresponsive the staff was. They didn't care about our complaints or experience.

Helpful?
Thank Brendan J
Calvin P, On behalf of the hotel staff at Doubletree Hotel Metropolitan - New York City, responded to this review

Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable level of service due to the outside sound, the dirty water and the odor emanating from the hallways. We do our best to make sure all of our guests have a rewarding stay. We’ve addressed these issues with our staff... More 

Washington, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I was visiting NYC after having moved away and wanted to stay in my old neighborhood for nostalgia, convenience to friends but mostly convenience to the city as a whole. I was very impressed with the accommodations all the way around and it was an EXCELLENT value for Midtown Manhattan, especially being it is right by the subway.

Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Lesley L
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Thank you for your kind words, Lesley. We're pleased to hear you were so impressed by our ability to accommodate you during your stay! We love knowing you found your time with us to be an excellent value, as we know how important this can be while visiting our busy, and sometimes expensive, city. We'll be looking forward to your... More 

Glasgow, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here January and the hotel is decent in my opinion, the room we had was very small and the view outside was an air conditioning unit but the room was clean and comfortable. Two things that probably could be approved on is the door had a gap around it so light and noise entered the room witch was annoying,... More 

Helpful?
2 Thank ConGlasgow
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Guest, thank you for sharing your feedback with us. We're disappointed to hear you aren't completely satisfied with your recent experience. It's unfortunate to hear that our accommodations and amenities didn't meet your expectations. We never want our guests to feel as if they've received anything less than an excellent experience. These concerns will be forwarded to the management... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Great hotel. Free wifi in rooms and lobby (remember to join Hilton Honors before you arrive). Good location for both shopping and the business district, and away from the hustle of Times Square. Hotel staff were very helpful and even bought my colleague a new suit as theirs was lost by the dry cleaning. Would recommend.

Helpful?
1 Thank Adam P
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Adam, thank you for sharing your kindness. We're delighted to hear our location and staff combined to provide an ideal experience for you! We love knowing we were able to accommodate you in every way, and will be looking forward to our next opportunity to host you. Don't wait too long to visit us again! Thank you again for your... More 

1 review
5 of 5 stars Reviewed 1 week ago

Having high-stress meetings in a fast-paced city, compounded by foul weather delays, it's nice to come home at the end of the day to an accommodating staff. Vicki at the front desk observed I was wiped from the day and offered me a bottle of water. My corporate travel people booked two reservations-one for two nights; the second for one.... More 

Helpful?
Thank Walt P
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Walt, thank you for the glowing review! We're delighted to hear about the service you encountered during your recent stay! It's wonderful to hear that Vicki took such great care of you and went over and above to make sure everything ran smoothly. Your praise for her will be passed on. We love knowing that our convenient location and wonderful... More 

Raleigh, North Carolina
Level Contributor
42 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
3 of 5 stars Reviewed 1 week ago

My friend and I stayed here for a last minute "girl's weekend" at the end of January. The hotel location was the best thing about it. We were close to many great restaurants and a subway stop is right on the corner next to the hotel. My friend checked-in and said the lines were long - even the Hilton Honors... More 

Helpful?
Thank tkg04d
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Guest, we appreciate you taking the time to share with us. It's unfortunate to hear you ran into a few unideal situations during your stay. We'd be so grateful if you could provide additional details for us in a direct message. The room you stayed in so that we can look into the concerns you had regarding the AC... More 

Saskatoon
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

I travel lots for work and have never encountered such an issue at any other hotel in the world. The doors in this hotel slam shut with such force that you are jolted out of bed every time someone enters or exits their room. It's absolutely ridiculous. Do not stay here. I'm a Hilton diamond member and will never stay... More 

Helpful?
Thank Dino_toon
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Guest, thank you for sharing your feedback with us. We're disappointed to hear about the trouble you encountered during your recent stay. It's unfortunate to hear that you kept being woken up by the doors throughout the night. We never want our guests to be left feeling restless. This concern will be forwarded to the management team and looked... More 

Santa Fe, New Mexico
Level Contributor
76 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
5 of 5 stars Reviewed 1 week ago

Arrived early on a Thursday and was allowed to check in prior to check in time, it may be because I am part of honors program, but either way it allowed us to freshen up before we hit the city. Ideal location, subway is steps away from front door, 3-4 blocks to Rockefeller Center (easy walking distance). Room was large,... More 

Helpful?
Thank RT88394
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Guest, thank you for the excellent review! It's fantastic to hear how much you enjoyed your recent stay! We're delighted to hear our staff provided you with great customer service and demonstrated such excellent professionalism. We're glad to hear our accommodations were just what you needed to be comfortable during your stay. We love knowing that our location was... More 

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Staying in Midtown

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Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
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