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Doubletree Hotel Metropolitan - New York City

4.0 of 5 569 Lexington Avenue, at East 51st Street, New York City, NY 10022
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Doubletree Hotel Metropolitan - New York City
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Doubletree Hotel Metropolitan - New York City
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2,199 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Livingston, United States
1 review
4 of 5 stars Reviewed 2 days ago NEW

With terrible weather conditions outside, the hotel did a very good job of making the stay as comfortable as possible.. The hotel did a very good job of keeping the communal areas clean and the food service did a great job keeping up with high demand..

Review collected in partnership with DoubleTree by Hilton

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nycdtdt, Guest Relations Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Howard G: We are very happy to hear you had a good time with us! We always seek to provide you with a comfortable and hassle free stay. Your comments and feedback are greatly appreciated. Thank you for being our guest. We look forward to seeing you again! Best Regards, Kim Ng, Guest Experience Manager More 

Lindenhurst
1 review
2 of 5 stars Reviewed 2 days ago NEW

I needed to stay in the city in the middle of a snow storm for job related emergencies. My wife made the reservations on line and used her credit card to book the room. When I went to check in I was told that's against policy and they needed her to be there with her card and they walked away.... More 

Review collected in partnership with DoubleTree by Hilton

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nycdtdt, Guest Relations Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Theresa T: Our sincere apologies for your troubles with the security deposit at check-in. For a non-prepaid reservation, an identification of the registered guest and physical credit card are required at check-in for authentication. Otherwise, a credit card authorization form is required to legally allow the hotel to use another form of payment. We are truly sorry we did... More 

Los Angeles, California
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I have stayed at the Metropolitan Doubletree several times. It is a great midtown location and the price is usually very good. The rooms are clean and comfortable and the staff is very professional. Most recently I had to leave a day early because of a blizzard that was coming. The hotel was very helpful and did not charge for... More 

Review collected in partnership with DoubleTree by Hilton

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nycdtdt, Guest Relations Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear kathy c: Thank you for being a loyal guest of ours. We are trilled to know you are a fan of our hotel accommodations, service and central location. It is also a plus when you catch a great deal at our property. We look forward to your next stay! Best Regards, Kim Ng, Guest Experience Manager More 

Beckenham
Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

A lovely hotel in an excellent location. Spacious well-equipped rooms and comfortable beds. Staff were helpful and allowed us to keep our room until 3pm as we had a flight delay. Only downside was that I was charged 15 USD for 2 phone calls which i didn't make and when I tried to explain this no one was interested. I... More 

Was this review helpful? Yes 1
nycdtdt, Guest Relations Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear BeckenhamMacSue: We are happy to hear you had an overall good time in our city. Glad to know you enjoyed our accommodations and central location at 51st Street and Lexington Avenue. For your concern of incorrect telephone charges, the assistance of the Manager on Duty could have been sought to find a resolution for you. Thank you for staying... More 

Terryville, United States
1 review
1 of 5 stars Reviewed 4 days ago NEW

I paid for a 1 KING JR SUITE NONSMOKING and was given a King Bed Room, would've been nice to get the right room or at least get compensated for it. Heating/Cooling system did not work, would've been nice if it worked! Not satisfied at all, was hoping for compensation, whether it'd been money back for difference or points on... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
nycdtdt, Guest Relations Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Jason R: Our sincere apologies for any inconveniences experienced during your stay. We wish we could have learned of your concerns while you were still with us. There is always a Manager on Duty to "Make It Right" for you. Please contact us directly to further discuss. Thank you for being our guest. Best Regards, Kim Ng, Guest Experience... More 

Maui
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I have stayed at the Double Tree on several occasions and each time the staff was courteous and helpful. The hotel is located right next to the subway line making travel easy. The room was spacious and clean however the lighting was a bit dark. The Internet service was also slow at times. The carpets in the hallways seem to... More 

Was this review helpful? Yes 1
nycdtdt, Guest Relations Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear HamptonDave: We are trilled to know you had a pleasant stay with us! We are happy to hear you enjoyed our service, accommodations and central location. Your comments and feedback are very much appreciated and will be taken into consideration to further our service. We look forward to welcoming you back again! Best Regards, Kim Ng, Guest Experience Manager More 

Southampton, United Kingdom
2 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

Went to New York for New Years this year, which was amazing! The hotel was decent inside, the lobby and bar area was very modern. The rooms were cleaned well and tidy, standard facilities and comfy bed. The windows were quite thin and we could hear the traffic but we soon got used to it and it didn't bother us.... More 

Was this review helpful? Yes 2
nycdtdt, Guest Relations Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear JQ0409: It is great to hear you had an amazing time with us in NYC! We are happy to know you enjoyed our accommodations and central location. The hotel sits at 51st Street and Lexington Avenue. It is a 10-15 minute walk to Rockefeller Center, Times Square, Central Park, shopping on 5th Avenue and plenty of places to eat.... More 

Victoria, Australia
Contributor
11 reviews 11 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

This a lovely hotel with great staff.I arrived at the Doubletree after a long, horrible and exhausting flight from Australia and was greeted by this very friendly girl called Stephane. She was so helpful and made me feel at ease and very welcomed as I was travelling alone.It was my first time in New York and a little nervous.My room... More 

Was this review helpful? Yes
nycdtdt, Guest Relations Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Sophie K: We are very excited to learn of your GREAT stay with us! We are happy to hear Stefany gave you a BIG warm welcome to our city and provided you a comfortable stay along with the rest of the team. Thank you for your wonderful comments and being our guest. We look forward to welcoming you back!... More 

2 reviews
1 of 5 stars Reviewed 1 week ago

I booked 8 nights at doubletree by hilton NY in midtown manhatten, selection was made based on my previous experience with different hilton brands so i was expecting certain level of service The staff there are very arrogant and not friendly, many examples one of them started with my check in, I arrived early from a very long flight and... More 

Was this review helpful? Yes
nycdtdt, Guest Relations Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Mohamed Y: We are truly sorry for any inconveniences experienced upon your arrival. Early check-in is based on availability and not guaranteed. If your room is available prior to our check-in time of 3 pm, we would be more than happy to provide you with your room. Your room is guaranteed to be ready for check-in beginning at 3... More 

seattle
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Normal, normal for a business class hotel but no secondary lock on the door!? Even Motel 6 has that. No coffee pot either. Fitness center was good for a hotel. 8 or so Precor weight machines, DB to 50, preloaded BB to 115. Plus the typical aerobics machines ( rather go outside. It's NY! Walk run)

Was this review helpful? Yes 2
nycdtdt, Guest Relations Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear warrentrout: We are delighted to hear you had a good stay with us! Unfortunately, we do not provide coffee makers in our rooms. There are plenty of eateries nearby to grab a good cup of joe. It is great to know you are a fan of our complimentary fitness center. What better way to enjoy a nice walk or... More 

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Hotel Summarization (Beta)

What travelers say

  • Great location(13)
  • Times Square(10)
  • Subways stations(9)
  • Very clean(7)

Additional Information about Doubletree Hotel Metropolitan - New York City

Address: 569 Lexington Avenue, at East 51st Street, New York City, NY 10022
Phone Number:
Location: United States > New York > New York City > Manhattan , Midtown
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Doubletree Hotel Metropolitan - New York City 4*
Number of rooms: 764
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Cheap Tickets, Hotels.com, Priceline, Agoda, HostelBookers, HotelTravel.com, Hilton Hotels, getaroom.com, Odigeo, TripOnline SA and Tingo so you can book your Doubletree Hotel Metropolitan - New York City reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree New York City
New York City Doubletree
Doubletree Metropolitan New York
Doubletree Metropolitan Hotel New York City
Hotel Style:
#157 Luxury Hotel in New York City
#207 Family Hotel in New York City
#240 Romantic Hotel in New York City

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