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Doubletree Hotel Metropolitan - New York City

4.0 of 5 569 Lexington Avenue, at East 51st Street, New York City, NY 10022
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Doubletree Hotel Metropolitan - New York City
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Doubletree Hotel Metropolitan - New York City
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2,017 reviews from our community

Traveler rating
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    426
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    83
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397
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113
532
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (363)
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  • All months
    (2017)
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    (435)
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    (558)
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    (627)
  • Dec-Feb only
    (397)
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1 review
1 of 5 stars Reviewed yesterday NEW via mobile

Spent one night here for work in November 2014. Only able to sleep for 4 hours due to noise from the lift in the car garage below my room being used until midnight and then again constantly from 4am. Called reception at 4am to complain, told they didn't know what the noise was and couldn't give me another room. Spoke... More

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Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed yesterday NEW

Just a quick 1 night get away with my significant other was made very nice by the staff at the hotel. Just one bump in the road upon check in I had asked for a higher floor room (after reading reviews on here) So I was excited to get up on the 18th floor, but upon walking in the room... More

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New York, United States
1 review
3 of 5 stars Reviewed yesterday NEW

Unfortunately, at check-in NO rooms were available. I arrived for a business meeting and had to change for that meeting in a lobby bathroom. No concessions for this inconvenience were offered by anyone at the front desk (aside from a free cookie), and I was not proactively contacted when my room was available. The bathroom tub in my room was... More

Review collected in partnership with DoubleTree by Hilton

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Columbus, oh, United States
1 review
4 of 5 stars Reviewed yesterday NEW

The shower nozzle allowed about 1/3 the amount of water that I'd expect from a shower. Had to take 3x the amount of time I normally would to get the soap/shampoo off of me. I was in room 1401 at the Lexington Ave. Doubletree.

Review collected in partnership with DoubleTree by Hilton

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Norwalk, United States
1 review
4 of 5 stars Reviewed yesterday NEW

College dorm rooms are bigger, but I was asleep most of the time, so it didn't bother me. Luckily, it was only for one night. The 10 pm start to the jack hammers didn't help, but I travel with earplugs. No in-room coffee machine and a $400 price tag makes me think twice about staying here in the future.

Review collected in partnership with DoubleTree by Hilton

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Seattle
Top Contributor
62 reviews 62 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

this was a business trip with breakfast included. Double trees don't seem to have the same standards as hiltons room was comfortable and clean. Staff friendly and professional. Breakfast could use a refreshed presentation. Kind of dreary. Continental breakfasts need to have appealing breakfast pastries. This breakfast did not present well.

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Hancock, Maryland
Reviewer
3 reviews 3 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This is a great hotel with a very professional, personable staff who greet guests with more than warm cookies (which are really nice too!) and immediately begin to make your stay problem free. The rooms were very up-to-date and had Crabtree & Evelyn amenities. It was a great hotel for a great value.

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Gateshead, United Kingdom
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I stayed here for a week with 19 other friends and family. The hotel was clean and modern. The lobby bar prices were extortionate, the rooms were comfy clean and a good size. The only negative thing i could say, is the reception staff werent very helpful, and they could maybe practice smiling and speaking to customers politely, instead of... More

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Buenos Aires, Argentina
1 review
1 of 5 stars Reviewed 2 days ago NEW

Arrived at 7 AM and dont allow me to enter until 3 PM. They said they will call me as soon as the room was ready and they never did that. Wifi is not free, even in breakfast area! Employees with very bad care of the guest. Unbelievable charge of 2 dollars per every lugagge before check in! Never will... More

Review collected in partnership with DoubleTree by Hilton

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Atlanta, Georgia
1 review
5 of 5 stars Reviewed 3 days ago NEW

I recently spent four nights for pleasure then business. I can't say enough about the staff there. From when we checked in with Vickie, who gave us a great room and was so pleasant to Bolivar in the restaurant. He was our waiter every morning and was exceptional! I looked forward to seeing him to start my day! For New... More

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nycdtdt, Guest Relations Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Tammy J: Thank you for your wonderful feedback and comments. We are thrilled to hear the staff exceeded your expectations during your stay with us, especially Vicki and Bolivar. Both of them are really great! We look forward to your next stay with us! Best Regards, Kim Ng, Guest Experience Manager More

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Hotel Summarization (Beta)

What travelers say

  • Great location(13)
  • Times Square(10)
  • Subways stations(9)
  • Very clean(7)

Additional Information about Doubletree Hotel Metropolitan - New York City

Address: 569 Lexington Avenue, at East 51st Street, New York City, NY 10022
Phone Number:
Location: United States > New York > New York City > Manhattan , Midtown
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Doubletree Hotel Metropolitan - New York City 4*
Number of rooms: 764
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Also Known As:
Doubletree New York City
New York City Doubletree
Doubletree Metropolitan New York
Doubletree Metropolitan Hotel New York City

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