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Doubletree Hotel Metropolitan - New York City

4.0 of 5 569 Lexington Avenue, at East 51st Street, New York City, NY 10022
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Doubletree Hotel Metropolitan - New York City
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Doubletree Hotel Metropolitan - New York City
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2,092 reviews from our community

Traveler rating
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    830
    437
    170
    85
See reviews for
414
623
118
549
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (375)
Date | Rating
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  • Danish first
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  • All months
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    (435)
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    (644)
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    (455)
All months
2 reviews
5 of 5 stars Reviewed yesterday NEW

The hotel was in a great location with lots of options for food. The room was clean and comfortable. The service was very accommodating, and the staff was always pleasant. Leilani and Vicki at the front desk were wonderful!

Was this review helpful? Yes
New York / Lex Ave
1 review
1 of 5 stars Reviewed yesterday NEW

Great hotel and location but very check-in and billing was very bad: despite credit card pre-authorization, Front Desk insisted on getting my credit card and then charged it twice for the same night on top of the pre-authorized charge. When I tried to call, my assistant and I were given the run-around: put back on automated queue --not even just... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Berwyn, United States
1 review
5 of 5 stars Reviewed yesterday NEW

Everything was wonderful - especially the warm cookies at check-in. The staff were friendly and the room was very nice and very clean. The location is also excellent - right in the heart of New York City. We had a good night's sleep in a roomy King size bed.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Los Angeles, California
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Having stayed here previously we knew what we were getting: good hotel that's clean, comfortable and with the help of the last minute hotel app, priced right. Friendly staff as well. You can't go wrong with this place.

Was this review helpful? Yes
nycdtdt, Guest Relations Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Kravid: Thank you for the five stars and being a loyal guest of ours! We are excited to know we are able to provide you with great accommodations and service. We look forward to welcoming you back again very soon! Best Regards, Kim Ng, Guest Experience Manager More 

Lake Grove, Ny
Top Contributor
68 reviews 68 reviews
14 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We had a good deal on the room overnight to do our annual NYC Christmas tree, dinner and a show. We arrived early hoping to check in. While the queen size was unavailable, as we had purchased via a groupon, they had a king open and upgraded us without us asking. The room was lovely but the bathroom wall paper... More 

Was this review helpful? Yes 1
nycdtdt, Guest Relations Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Mary Ann P: Great to hear you were able to receive a complimentary room upgrade from us for your annual NY Christmas trip! Room upgrades are a sweet deal and subject to availability. The hotel is still centrally located but, yet not in the heart of the main attractions. We look forward to your return! Best Regards, Kim Ng,... More 

New Freedom, Pennsylvania
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

On line pre-check in was a bonus. The hotel staff was friendly and helpful from arrival to departure. The room was clean and quiet. The hotel was convenient to my business meeting location, restaurants, etc. I will stay again.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
nycdtdt, Guest Relations Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Linda R: We are happy you enjoyed our accommodations and service! The hotel is definitely centrally located to not only the attractions of the city, shops and eateries, but corporate businesses as well. It is good to know many places are convenient to get to around the vicinity of the hotel. We look forward to welcoming you back! Kim... More 

Killingworth, CT, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

For visiting New York pre-Christmas, the Double Tree was a Great Location. It was clean, efficient and affordable. We booked another stay and are going back again this week. I highly recommend it for visiting downtown Manhattan.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
nycdtdt, Guest Relations Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear William L: Glad to hear you enjoyed your stay with us! Thank you for your wonderful comments and feedback. They are very much appreciated. We look forward to servicing you again! Best Regards, Kim Ng, Guest Experience Manager More 

Cleveland, Ohio
Top Contributor
369 reviews 369 reviews
121 hotel reviews
94 helpful votes 94 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Had never stayed at this property and was pleasantly surprised. typically stay down the street at the Marriott East Side but got a much better rate here. Has the feel of a European hotel in terms of decore. rooms are actually quite large for a NYC hotel. clean, comfortable. service was very good. location is outstanding - i would stay... More 

Was this review helpful? Yes
nycdtdt, Guest Relations Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear jon s: We are happy to hear you had a great stay with us! Thank you for your comments and feedback. They are very much appreciated. We look forward to welcoming you back again! Best Regards, Kim Ng, Guest Experience Manager More 

Boston, Massachusetts
Top Contributor
165 reviews 165 reviews
33 hotel reviews
54 helpful votes 54 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

This hotel has so much wrong with it....having stayed in dozens of hotels at the same price in NYC, this place doesn't compete. First off, I arrived to a huge line for check-in and throughout my two night stay, every time I walked past reception, I was greeted with long lines.....so painful. You are offered a cookie at check-in and... More 

Was this review helpful? Yes
nycdtdt, Guest Relations Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear copperbottom: We are sorry to hear of your disappointment with our accommodations and that it did not meet your expectations. Please accept our sincere apologies for any inconveniences experienced during your stay with us. We appreciate your comments and feedback so to better our services. Best Regards, Kim Ng, Guest Experience Manager More 

Bradford, Pennsylvania
Top Contributor
68 reviews 68 reviews
28 hotel reviews
102 helpful votes 102 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Our stay was for 2 nights in mid-December. I read through many of the reviews before booking and feel the reviews accurately reflect the hotels standing. If you stay at Hiltons regularly you will most likely feel this hotel does not measure up. It is not horrible but not what you expect from this chain. I don't think they frequently... More 

Was this review helpful? Yes 1
nycdtdt, Guest Relations Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Magabi: Our hotel is typically sold out every night throughout the year, which limits early check-in. We are more than happy to provide early check-in given your room is available. The hotel was renovated in 2012 and is sits on the corner of 51st St. and Lexington Ave with rooms on floors from 2-19. It is a busy place... More 

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Hotel Summarization (Beta)

What travelers say

  • Great location(13)
  • Times Square(10)
  • Subways stations(9)
  • Very clean(7)

Additional Information about Doubletree Hotel Metropolitan - New York City

Address: 569 Lexington Avenue, at East 51st Street, New York City, NY 10022
Phone Number:
Location: United States > New York > New York City > Manhattan , Midtown
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Doubletree Hotel Metropolitan - New York City 4*
Number of rooms: 764
Reservation Options:
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Also Known As:
Doubletree New York City
New York City Doubletree
Doubletree Metropolitan New York
Doubletree Metropolitan Hotel New York City
Hotel Style:
#153 Luxury Hotel in New York City
#204 Family Hotel in New York City
#237 Romantic Hotel in New York City

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Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.