We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Doubletree Hotel Metropolitan - New York City

Hotel deals
Hotel website
569 Lexington Avenue, at East 51st Street, New York City, NY 10022
Special Offer
Summer Rates 15% Off!
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Professional photos
Doubletree Hotel Metropolitan - New York City
View Map
Add Photo Write a Review

2,731 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    731
    1,079
    591
    208
    122
See reviews for
558
806
163
722
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (452)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
  • All months
    (2731)
  • Mar-May only
    (660)
  • Jun-Aug only
    (797)
  • Sep-Nov only
    (641)
  • Dec-Feb only
    (633)
All months
County Dublin, Ireland
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

Hotel is in the perfect location for seeing the sights. it was a few blocks from times square and there was a subway station right beside the hotel. The hotel was clean. Rooms were small though and there was no kettle in the room but other than that i had a very pleasant stay.

Was this review helpful? Yes
Greater London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

location was fantastic, however, the hotel was horrendous. The location was ideally located for transport links and sightseeing. As for the hotel itself, this was the worst Hilton I have ever stayed at and do not understand how it has achieved its star rating; the carpets were threadbare, our hotel room looked like it was from the 1980s and generally... More 

Was this review helpful? Yes 1
Trenton, United States
2 of 5 stars Reviewed 3 days ago NEW

Horrible conference experience. We were supposed to have the entire mezzanine roped off for privacy because of the adult content of our vendors and display areas (which they were aware of from the beginning), but they kept sending strangers, including children, to use our rest rooms. We had to station someone at the foot of the stairs to keep them... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Los Angeles, California
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed in this hotel for few days. We get there early, before check in time. so We decided to leave our luggage for 2$ (1$ to pick up then 1$ to drop it off) per luggage (which I think should be free) however we still give tip. receptionist/ front desk is okay, but the cookies are awesome, we end... More 

Was this review helpful? Yes
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Rijahmar, thank you for the excellent 5 star review! We're thrilled to hear you had an enjoyable stay with us. It's great our facilities and location were so great for you! We agree our location is perfect. It's a big benefit to have so many conveniences so close to our property! We have to admit the cookies are a personal... More 

Salt Lake City, Utah
Level Contributor
69 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The main reason for my rating of very good is the location of this property. It's close to so many great things in mid-town including numerous excellent restaurants and coffee shops. It's a short walk to Central Park and MoMA as well. The rooms are modern and comfortable however there aren't as many services as other full service hotels. The... More 

Was this review helpful? Yes
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Cadehoops, thank you for the pleasant review! We're delighted to hear you enjoyed your stay with us so much. We agree our location is superb. It's always nice to have so many attractions within walking distance! However, we're sorry to hear our amenities and WiFI weren't quite up to your standards. We'll be sure to pass your feedback directly on... More 

Catterick, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Lovely hotel, lovely staff, bar staff not so friendly though, no manners and unfriendly. Nice lobby area. very helpful staff. Clean and tidy, room a little old and tired, was under refurbishment when I was there. Handy location with cafes and supermarket across the road. subway station right around the corner, great fast food place directly across the road .... More 

Was this review helpful? Yes
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

CMCMCM1999, thank you for the positive review! We're thrilled to see you enjoyed staying with us so much. It's great to hear our staff was so helpful and accommodating during your stay. They work very hard to make sure all of our guests are well cared for. We'll be sure to look into your concerns regarding our less-than-friendly bar staff,... More 

Suffield, United States
1 review
3 of 5 stars Reviewed 4 days ago NEW

Hotel is average. Would be better with a pool and a free breakfast. Suggest going out for dinner. Not much offered at the bar and food is not the best there. Hotel lobby is small and dark. On a positive note, all staff was very nice and helpful!

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Susan A, thank you for taking the time to share your thoughts with us. We're sorry to hear our facilities were not completely satisfactory to you. We'll be sure to pass all of your suggestions regarding the free breakfast, hotel cuisine, and lobby ambience on to our management team. We always appreciate feedback from our guests. However, it's great to... More 

Houston, United States
1 review
4 of 5 stars Reviewed 4 days ago NEW

Excellent location, near times square, Radio city and Rockefeller center, its a large touristy hotel. Didn't get much recognition for a diamond member status. Property needs improvement. I would recommend this hotel for its location.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Shabbir R, thank you for taking the time to share your thoughts! We're very glad to hear you enjoyed your stay with us. We agree our location is hard to beat. It's a great benefit to have so many entertainment, dining, and transportation options so close to our property! We'll be sure to pass your concerns regarding the property and... More 

Road Town, British Virgin Islands
1 review
1 of 5 stars Reviewed 4 days ago NEW

Check in took a very long time, with long queues of guests and not all the receptionist desks operational. Some people were pushing in and the receptionists didn't care. My room and the bathroom were not cleaned fully from previous guest. Smoke detector made a high pitched noise which took multiple calls (some unanswered), wrong personnel, and generally too long... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Timothy D, thank you for taking the time to share your thoughts. We're sorry to hear you felt so dissatisfied during your stay with us. The service and room preparation you describe is well below our standard for service. We'll pass your experience on to our management team right away so the situation can be investigated further. Perhaps you could... More 

Pittsburgh, PA
Level Contributor
6 reviews
4 hotel reviews
5 of 5 stars Reviewed 5 days ago NEW

My family travels to NYC often. The Doubletree Metropolitan has become our home away from home. We can get 2 beds to accommodate our family. The room is always very clean, and the cookies are always delicious. The location cannot be beat. We have used this hotel as a jumping point for all points north, south, east, and west in... More 

Was this review helpful? Yes
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

glsandrews1359, thank you for taking the time to share such a great review! We're delighted to hear we are your family's go-to hotel when in NYC. It's great our facilities fulfill your needs so well! We'll be sure to pass your compliments on to our staff. They work very hard to keep everything spotless and well appointed, and to make... More 

Hotel Review Summarization

What travelers say

  • Great location(13)
  • Times Square(10)
  • Subways stations(9)
  • Very clean(7)
Questions? Get answers from hotel staff and past guests. Ask a question

700 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (280)
Viewed
Room/suite (108)
Viewed
Hotel & grounds (45)
Viewed
View from room (27)
Viewed
Bathroom (42)
Viewed
Dining (1)
Viewed
Other (57)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (291)
Viewed
Amenities (74)
Viewed
King Suite with Balcony (58)
Viewed
One Queen Guest Room (43)
Viewed
Restaurants and Bars (29)
Viewed
The Hotel (40)
Viewed
Two Double Beds Guest Room (47)

Management photos: Courtesy of the property manager

Viewed
All management photos (129)
Viewed
Hotel & grounds (32)
Viewed
Dining (3)
Viewed
Room/suite (31)
Viewed
View from room (2)
Viewed
Business center/function rooms (6)
Viewed
Bathroom (6)
Viewed
Other (49)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these New York City hotels
Midtown
Pod 51 Hotel
Pod 51 Hotel
#208 of 468 in New York City
4.0 of 5 stars 3,683 reviews
Upper West Side
Royal Park Hotel
Royal Park Hotel
#380 of 468 in New York City
3.0 of 5 stars 411 reviews
Upper West Side
Broadway Hotel and Hostel
Broadway Hotel and Hostel
#343 of 468 in New York City
3.5 of 5 stars 870 reviews
Show Prices
Show Prices
Show Prices
Midtown
Row NYC Hotel
Row NYC Hotel
#284 of 468 in New York City
4.0 of 5 stars 5,422 reviews
Midtown
Hotel 31
Hotel 31
#263 of 468 in New York City
4.0 of 5 stars 1,217 reviews
Midtown
Hilton Garden Inn Times Square
Hilton Garden Inn Times Square
#96 of 468 in New York City
4.5 of 5 stars 5,167 reviews
Show Prices
Show Prices
Show Prices

Staying in Midtown

Neighborhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay