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Doubletree Hotel Metropolitan - New York City

4.0 of 5 569 Lexington Avenue, at East 51st Street, New York City, NY 10022
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1,830 Reviews 4 of 5 stars
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Doubletree Hotel Metropolitan - New York City
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Doubletree Hotel Metropolitan - New York City
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1,830 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Tampa, FL
Senior Contributor
33 reviews 33 reviews
18 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

We came here on a HGVC reservation -- I was originally at the Hilton Club property but had to move because we needed a rollaway bed for one night. the first room we got was SO small --- we would have had to climb over the person in the rollaway to get to the bathroom. after attending the presentation we... More

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Northern Virginia
Senior Contributor
36 reviews 36 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed yesterday NEW

My wife and I spent two nights at the Doubletree Metropolitan courtesy of Hotwire. Check-in was prompt, and the friendly receptionist upgraded our queen room to a king without our asking. The room was clean and good-sized by New York standards, with two comfortable chairs and attractive art works on the walls. On the seventh floor street noise was discernible... More

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Vestal, United States
1 review
2 of 5 stars Reviewed yesterday NEW

I found that rooms are very dark. Bellman are very rude and demanding. They fail to give useful information and demand money to keep your bag. I have never seen anywhere people demanding tips. People are not helpful. The only positive is the location. It is swamped by tourists. Over all very bad place to stay.

Review collected in partnership with DoubleTree by Hilton

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La Plata, Buenos Aires, Argentina
Senior Contributor
44 reviews 44 reviews
37 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

After having had a wonderful experience in Berlin's Hampton by Hilton, Doubletree at Lexington Ave in Manhattan was rather disappointing. Check-in service was impersonal, unfriendly and did just the less they could do. In order not to put everyone in the same place, I must say that we arrive in the weekend. The woman at the Check in desk not... More

Was this review helpful? Yes 1
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear AndreaF_11, I must apologize for the unfortunate experience that you had with us during your stay. It is disappointing to hear that we failed to meet our service promise. Please be assured that all guest concerns are taken seriously and will be considered as we aim to create an exceptional experience for all our guests. Your HHonors points will... More

San Diego, California
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

My wife (Yolanda) and I (Carl) love to travel a lot and stay at top notch hotels. Double Tree Hotel at Lexington Ave in Manhattan, NYC is by far the best hotel we've had the opportunity to relax. Many hotels we've stayed in at various places never had this amenities and cleanliness. I recommend this hotel to my family and... More

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Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Carl M, Thank you for this raving review. I feel so proud to be apart of this amazing team of professionals. I will certainly share your review with my entire team. We thank you for staying and look forward to future visits. Thank you for staying with us and sharing your thoughts. Nadria Buchanan- Guest Experience Manager More

Sydney, Australia
1 review
4 of 5 stars Reviewed 3 days ago NEW

Having just stayed at other hotels outside of NYC for the same price, one would say that the Doubletree Metropolitan is a 3 1/2 star establishment. But I guess by NYC standards, it's a 4. The room was clean and the staff provided excellent service. Especially Vicki at the front desk. Even though we arrived quite early, she immediately checked... More

Was this review helpful? Yes 1
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear CP, We appreciate you taking the time to share your experience via TripAdvisor. I am pleased to hear that Vicki went above and beyond to accommodate an early check in . We love to hear that our guests enjoy their visit with us and are truly pleased that we exceeded your expectations. Thank you for staying with us. Nadria... More

Miami, FL
Reviewer
5 reviews 5 reviews
5 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I was on the 14th floor for Hilton Honors guests. I had a king bed room. The hotel appeared a little older, and the décor was not very updated. The room was generally ok and functional. The bathroom was small, but there was good closet space. The odd issue that occurred for me was that I came on September 15.... More

Was this review helpful? Yes 1
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear RichardMiami, Thank you for taking the time to submit a detailed review of your experience with us. I must first thank you for choosing our property for your lodging needs. I am happy to hear that we were able to meet your needs and that the staff was helpful. We will keep your comments in mind as we strive... More

1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

The hotel was great,but what put it over the edge for us was the special care and service by Karen and Tom late at night when I had laryngitis. They took great care of me and got me some hot tea. So thankful for the great service!

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Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Kellymtrip1, Thank you for staying with us. It brings pleasure to know that you had a great stay and that our wonderful members of staff : Karen and Tom took such great care of you. We hope to see you for many more visits. Nadria Buchanan- Guest Experience Manager More

El Paso, Texas
1 review
5 of 5 stars Reviewed 4 days ago NEW

It is our first time in New York and we're lucky enough to have booked at Doubletree, very clean hotel and spacious room and the staff are very warm and hospitable, we love every minute we spend at this hotel.

Was this review helpful? Yes
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Claire252014, We thank you for the feedback on your most recent stay with us. We are thrilled that you enjoyed your stay and hope that we will see you for future visits. Nadria Buchanan- Guest Experience Manager More

Munich, Bayern, Germany
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 4 days ago NEW via mobile

If you like to explore NY by Subway, this place is very good. Two major lines are crossing right in front of the hotel. The metro cafe next door offers breakfast, lunch and diner. Rooms are ok, a little noisy, but thats NY. They had some elevator Trouble and therefore waiting times to get up or down

Was this review helpful? Yes
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Andreas R, Thank you for the feedback. The convenience of our location is an asset to our guests and I am happy that it worked out perfectly for your needs. Thank you for staying with us and we hope to see you for future visits. Nadria Buchanan- Guest Experience Manager More

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Hotel Summarization (Beta)

What travelers say

  • Great location(13)
  • Times Square(10)
  • Subways stations(9)
  • Very clean(7)

Additional Information about Doubletree Hotel Metropolitan - New York City

Address: 569 Lexington Avenue, at East 51st Street, New York City, NY 10022
Phone Number:
Location: United States > New York > New York City > Manhattan , Midtown
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Doubletree Hotel Metropolitan - New York City 4*
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Also Known As:
Doubletree New York City
New York City Doubletree
Doubletree Metropolitan New York
Doubletree Metropolitan Hotel New York City

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