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All 432 New York City hotels

Doubletree Hotel Metropolitan - New York City

4.0 of 5
569 Lexington Avenue, at East 51st Street, New York City, NY 10022
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Doubletree Hotel Metropolitan - New York City
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63%
Ranked #277 of 432 hotels in New York City
Most recent review
4 of 5 stars Reviewed June 17, 2013
Valueguy Charlton, MA
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2,157 reviews from our community

Traveler rating
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Families
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Couples
597
 
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159
 
Business
431
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Charlton, MA
Contributor
19 reviews 19 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed June 17, 2013 NEW

We stayed at this hotel for a 45th anniversary "weekend" and were very pleased, By reading the hotel's website, we knew what was included and what wasn't, and what "services" required an extra fee. For example, parking at an extra fee, (as detailed on the website) was adjacent to the hotel, with covered access to the lobby. The hotel is... More

Was this review helpful? Yes 1
See 2 more reviews by Valueguy for New York City
London
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed June 17, 2013 NEW

We stayed at the Doubletree Hilton for 4 nights for my friend's birthday. Having stayed at Doubletree Hiltons before we were expecting the same standard of quality and service but this was not the case. Positives: Great location - very central, we walked to most locations and the subway is literally outside. Sundays there is a really cute street market... More

Was this review helpful? Yes 1
New York City, New York
Top Contributor
60 reviews 60 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed June 16, 2013 NEW

Trouble from the outset--my daughter saved a block of rooms for guests attending her wedding in the city. First of all, the sales office mistakenly booked her rooms as a "corporate event," thus adding additional work for her because she had to put each room under her own card! (And they wouldn't change it!} I tried 3 different reservationists to... More

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See 12 more reviews by Handle_11 for New York City

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2 of 5 stars Reviewed June 15, 2013 NEW

In my recent stay in NY I had prepaid for 4 nights 2 adults with Hotwire. My reservation DOES NOT state it will be One Queen bed The hotel overcharged me $30 per night to change to 2 beds. This time I did not travel with my husband, so I do not have to sleep in the same bed with... More

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4 of 5 stars Reviewed June 15, 2013 NEW

I stayed here for one night while visiting friends. By and large, I had a decent stay here. The main advantages were the quality of the room, with a pleasant design, fairly comfortable bed and good light quality. The fact that I faced away from the street gave the room a "peaceful" feel that I do not often find, and... More

Was this review helpful? Yes 2
See 2 more reviews by stp0707 for New York City
London, England, United Kingdom
Senior Reviewer
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4 of 5 stars Reviewed June 14, 2013 NEW

One of the largest rooms in all the hotels I've stayed in around midtown/ Times Square, albeit at the expense of a quite small bathroom. The noise from the road (Lexington Ave) was quite loud, and this seems consistent with other reviews. The gym is very large for a Manhattan hotel, with several machines and free weights. The downstairs bar... More

Was this review helpful? Yes 1
See 2 more reviews by BradboxUK for New York City
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review
June 15, 2013

Dear BradboxUK, We are happy that you gave us an opportunity to "WOW" you despite some unflattering reviews! We pride ourselves in providing our guests with great stays. At the Doubletree Metropolitan, guests' satisfaction is our goal. Thank you for staying with us and thank you for your feedback. Regards, Nadria Buchanan Guest Experience Manager More

Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 13, 2013 NEW

My husband and I stayed at the DoubleTree Metropolitan during a weekend trip to NYC courtesy of LivingSocial. The room was small, but very clean and it was fairly quiet during our stay. I liked the location of the hotel because it was away from the business of Times Square, but still close enough to the theater and restaurants as... More

Was this review helpful? Yes 1
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review
June 15, 2013

Dear Nursenikki80, Thank you for taking the time out to write such a wonderful review about our hotel. We pride in our hotel's location and service that we provide. I will be sure to share your comments with my team. We look forward to having you again so that you can let us know how we are doing. Regards, Nadria... More

Missouri
Top Contributor
99 reviews 99 reviews
25 hotel reviews
Reviews in 40 cities Reviews in 40 cities
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed June 11, 2013

As a first time visitor to New York I can say that you really can't beat the location of this hotel if your goal is to see a lot of tourist stuff (times square, central park, 5th avenue, Rockefeller center, etc...). It is an easy walk to these attractions. You are also super close to a subway line that will... More

Was this review helpful? Yes 2
See 7 more reviews by hulagirl98 for New York City
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review
June 12, 2013

Dear hulagirl98, Thank you for taking the time to write your honest opinion about our hotel and highlighting the positives. I am elated that you were pleased with the helpfulness of our staff and also our convenient location. We expect to see you soon so you can keep others updated on how we are doing. Thank you for choosing the... More

A TripAdvisor Member
3 of 5 stars Reviewed June 10, 2013

For guests who want to stay at the Double Tree New York, please be reminded that the hotel charges you for the luggage storage service. To deposit your luggage, one dollar for one bag per one day. And another one dollar for one bag per one day when you retrieve your belongings. What an impressive welcome. I had a separate... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review
June 12, 2013

Thank you for taking the time out to write a review about our hotel. Your comments are appreciated and duly noted. I just wanted to let you know that the baggage fee is charged to each guest wishing to store their luggage with the hotel ( be it a first time or a returning guest). I must apologize for your... More

Essex
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 8, 2013

We booked a 5-night break through British Airways with a mini-bus transfer to and from JFK. Everything went smoothly. The hotel was clean, the staff were friendly and very helpful. The room sizes were adequate and the hotel was at most a 30-minute walk away from Times Square. We enjoy walking so to us a host of the major attractions... More

Was this review helpful? Yes 1
See 4 more reviews by BilboandSmaug for New York City
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review
June 12, 2013

Dear BilboandSmaug, Thank you for taking the time out to write such a wonderful review on our hotel. We love the positive feedback and do look forward to have you stay with us next time you are in the Big Apple!! Thanks for choosing the Doubletree by Hilton Metropolitan Hotel! Regards, Nadria Buchanan Guest Experience Manager More

 
 
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Hotel Summarization (Beta)

What travelers say

  • Great location(80)
  • Times Square(50)
  • Very clean(48)
  • Subways stations(47)
  • Grand Central(27)
  • Rooms are small(13)
  • Cafe next door(13)
  • Really nice(11)
  • King size bed(8)
  • Very good(7)

Additional Information about Doubletree Hotel Metropolitan - New York City

Address: 569 Lexington Avenue, at East 51st Street, New York City, NY 10022
Phone Number:
Region: United States > New York > New York City
Amenities:
Bar/Lounge Business Center Fitness Center Restaurant Room Service Suites Wheelchair access
Hotel Style:
#132 Luxury Hotels in New York City
#239 Family Hotels in New York City
Price Range: $$$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
DoubleTree by Hilton Metropolitan New York City is a modern, landmark hotel conveniently located on Lexington Avenue at 51st Street, in the heart of Midtown’s luxurious East Side. The contemporary hotel recently completed a $25 million dollar revitalization project which included all-new guestrooms, suites and meeting space. With it’s ideal Midtown location, the hotel is steps from fashionable Park Avenue, Fifth Avenue shopping, Bloomingdales, the United Nations and many upscale boutiques. Times Square, Broadway theaters, Rockefeller Center, Radio City Music Hall, Central Park, St. Patrick’s Cathedral and The Museum of Modern Art are all within walking distance. Grand Central Terminal and all major subway lines are just a few blocks from the hotel. Penn Station/Madison Square Garden and Port Authority Bus Terminal are accessible via quick taxi ride and the hotel is convenient to all (3) area airports.Each of the hotel’s 764 brand-new guestrooms (including 22 suites) features all-new carpeting, furniture and wall treatments plus brand-new bathrooms. Modern in-room amenities include high-speed Internet access, Sweet Dreams by Doubletree Sleep Experience, 37-inch flat-screen television, MP3 connectivity and brand-new work desk with ergonomic chair. Onsite hotel amenities include a newly renovated lobby with spacious seating area, trendy Met Bar lobby lounge, Met Grill (open for breakfast), room service, complimentary 24-hour Fitness Center, complimentary 24-hour business center, Concierge/Theater Ticket Desk, gift shop, salon and barber shop – all onsite. The hotel has 14,000 square feet of brand-new event space. The hotel is 100% non-smoking. Self & valet parking is available. The hotel allows pets, with a $50 pet surcharge per stay (under 60 lbs). 24-hour Security onsite. ... more   less 
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Also Known As:
Doubletree New York City
Doubletree Metropolitan Hotel
New York City Doubletree
Doubletree Metropolitan
Doubletree Metropolitan New York
Doubletree Metropolitan Hotel New York City

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