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All 451 New York City hotels

Doubletree Hotel Metropolitan - New York City

4.0 of 5 Hotel   |   569 Lexington Avenue, at East 51st Street, New York City, NY 10022 (Manhattan)
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64%
Ranked #293 of 451 hotels in New York City
A recent review
3 of 5 stars reviewed today
Julie R Montreal, Canada
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1,660 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (308)
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English first
Montreal, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed today NEW

Far from Time Square but close to E subway line (2 blocks - 53rd & Lexington) The rooms are small but clean (if you don't move furniture), doors bang loud when closing and will wake you up at night. Even on the 11th floor you hear street noise. Oh and there's a fire department right on 51 and Lexington -... More

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1 review
4 of 5 stars Reviewed today NEW

This is a really nice hotel for it to belong to a chain in major city. Vicki & Raphel were exceptional and provided more customer service than we expected. Vicki helped in making our girls trip a success for the first time visitors. I will be returning. Thanks!

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New York, United States
1 review
3 of 5 stars Reviewed yesterday NEW

we were there for an event. the restrictions were ridiculous. workers going through the garbage just to ensure that people did not bring in food or drink. authors and workers not being allowed to enjoy a drink other than the water provided. or a snack like maybe a piece of chocolate. it was crazy!

Review collected in partnership with DoubleTree by Hilton

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Portsmouth, New Hampshire
Senior Contributor
28 reviews 28 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed yesterday NEW

I attended a bachelorette party and this is where we stayed. The manager was very accommodating and made sure that we enjoyed ourselves. They upgraded us to a suite and the rooms were clean and comfortable. I would absolutely recommend this location to anyone!

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Halesworth, United Kingdom
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Quite a nice hotel, very friendly and helpful staff. The rooms are very clean and serviced each day to a high standard. The location is not far from places and has a subway station next to hotel so getting around the city is easy. I would use this hotel if staying in the city again.

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Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Julian3524, Thank you for choosing our property for your four day stay in the Big Apple. I am very thrilled to hear that you were pleased with the friendliness of the staff, the location and the service provided at our hotel. We would be truly humbled if you decided to stay with us again so that we can exceed... More

1 review
4 of 5 stars Reviewed 2 days ago NEW

The location of this hotel is great but it is the staff that really makes it a great spot. Stephany at the front desk helped me with a problem upon check-in on Tuesday evening. She took my concerns to management about my room rate and quickly resolved my problem. She was a true professional and always had a smile on... More

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Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Edward K, Thank you for sharing such wonderful comments regarding the tremendous services rendered by Stephany.I will certainly commend her for this, we are happy that you had a great experience with us and hope to see you for future visits. Nadria Buchanan- Manager on Duty. More

Louisville, Kentucky
Contributor
12 reviews 12 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Pros: Very good location. You have immediate access to the 6 train and about a block and a half to the E. Even though the hallways are very loud, you can hear just about everything the people in the rooms are saying, inside the rooms it seemed to be fairly quiet. Cons: Initial thought after walking to the hotel was... More

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Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Frank502, Thank you for sharing your experience with us. It is our aim that all our guests have an amazing experience with us and it is very disappointing to hear that your experience was anything but amazing. I am truly disappointed that we failed to deliver on our service promise. It is my hope that you will reconsider staying... More

Taunton, United States
1 review
3 of 5 stars Reviewed 2 days ago NEW

Overall the hotel was fine, good location. Couldn't get change anywhere in the hotel and a tiny carton of milk was $4, not a kid friendly hotel. The price of the hotel for what you get could have been a little more reasonable. For NYC it wasn't bad but for what they offer in your rooms it could have been... More

Review collected in partnership with DoubleTree by Hilton

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Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Cheryl W, Thank you for staying with us and sharing your candid review. It is always good to hear new perspectives of the services and amenities we provide. I will certainly share your thoughts with the rest of my team. We hope to see you for future visits. Nadria Buchanan- Manager on Duty More

United States
1 review
2 of 5 stars Reviewed 2 days ago NEW

I was kindly warned that my room might be noisy when I checked-in and was told I could be moved the next day. I'm normally a very sound sleeper but I was awake all night listening to a bank of 6 elevators going up and down, up and down, all night long. When I went back to the front desk... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Margaret F, I am very sorry to hear of your experience with us. We want all our guest to have a lovely experience with us and also to provide quiet, clean and comfortable accommodations. I am very disappointed that we were unable to do so.I will certainly share your concerns with the room deficiencies as it relates to cleanliness... More

San Jose, California
Top Contributor
103 reviews 103 reviews
15 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

This hotel is in an exceptional location and is reasonably priced when compared to surrounding properties. The rooms are bigger and better than the room at the NY Hilton but obviously the amenaties are not as nice. The price is reasonable and service is decent, however the Wi-Fi needs some serious help but it is free and it works most... More

Was this review helpful? Yes
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear SouthbroomNatal, Thank you for staying with us and informing us of your satisfaction with our guest room and sizes. I am happy that your overall stay was a good experience and we hope to see you for future visits. Nadria Buchanan- Manager on Duty More

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Hotel Summarization (Beta)

What travelers say

  • Great location(54)
  • Times Square(36)
  • Very clean(30)
  • Subways stations(28)
  • Grand Central(17)
  • Rooms are small(7)
  • Cafe next door(6)
  • King size bed(4)

Additional Information about Doubletree Hotel Metropolitan - New York City

Address: 569 Lexington Avenue, at East 51st Street, New York City, NY 10022
Phone Number:
Location: United States > New York > New York City > Manhattan , Midtown
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Doubletree Hotel Metropolitan - New York City 4*
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Also Known As:
Doubletree New York City
New York City Doubletree
Doubletree Metropolitan New York
Doubletree Metropolitan Hotel New York City

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style
#148 Luxury Hotel in New York City #224 Family Hotel in New York City #237 Romantic Hotel in New York City
Hotel Class
Official Description (provided by the hotel)
DoubleTree by Hilton Metropolitan New York City is a modern, landmark hotel conveniently located on Lexington Avenue at 51st Street, in the heart of Midtown’s luxurious East Side. The contemporary hotel recently completed a $25 million dollar revitalization project which included all-new guestrooms, suites and meeting space. With it’s ideal Midtown location, the hotel is steps from fashionable Park Avenue, Fifth Avenue shopping, Bloomingdales, the United Nations and many upscale boutiques. Times Square, Broadway theaters, Rockefeller Center, Radio City Music Hall, Central Park, St. Patrick’s Cathedral and The Museum of Modern Art are all within walking distance. Grand Central Terminal and all major subway lines are just a few blocks from the hotel. Penn Station/Madison Square Garden and Port Authority Bus Terminal are accessible via quick taxi ride and the hotel is convenient to all (3) area airports.Each of the hotel’s 764 brand-new guestrooms (including 22 suites) features all-new carpeting, furniture and wall treatments plus brand-new bathrooms. Modern in-room amenities include high-speed Internet access, Sweet Dreams by Doubletree Sleep Experience, 37-inch flat-screen television, MP3 connectivity and brand-new work desk with ergonomic chair. Onsite hotel amenities include a newly renovated lobby with spacious seating area, trendy Met Bar lobby lounge, Met Grill (open for breakfast), room service, complimentary 24-hour Fitness Center, complimentary 24-hour business center, Concierge/Theater Ticket Desk, gift shop, salon and barber shop – all onsite. The hotel has 14,000 square feet of brand-new event space. The hotel is 100% non-smoking. Self & valet parking is available. The hotel allows pets, with a $50 pet surcharge per stay (under 60 lbs). 24-hour Security onsite. ... more   less 
Number of rooms
764

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