We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Doubletree Hotel Metropolitan - New York City

Hotel deals
Hotel website
569 Lexington Avenue, at East 51st Street, New York City, NY 10022
Special Offer
Summer Rates 15% Off!
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Doubletree Hotel Metropolitan - New York City
Professional photos View all
Browse nearby
Doubletree Hotel Metropolitan - New York City
Add Photo Write a Review

2,663 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    710
    1,051
    578
    205
    119
See reviews for
534
789
161
711
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (446)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
  • All months
    (2663)
  • Mar-May only
    (660)
  • Jun-Aug only
    (729)
  • Sep-Nov only
    (641)
  • Dec-Feb only
    (633)
All months
Level Contributor
38 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed yesterday NEW

Great hotel I would recommend to anyone looking to be in the middle of midtown. Doubletree offers great service and at a fair price. As a Hilton Honors member they offer plenty of perks, free breakfast, wifi and free room upgrades. Be sure to join before you make your reservation.

Was this review helpful? Yes
Philadelphia
Level Contributor
131 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stayed at this hotel for 1 night when in town for a wedding on the Upper East Side. Location and price were perfect. Overall, no complaints about the room. We had a king bed, room was clean, bed was comfortable. We had NO VIEW whatsoever - small window faced an alley/ another building, but the room was quiet. My boyfriend... More 

Was this review helpful? Yes
Seattle, Washington
2 reviews
1 of 5 stars Reviewed yesterday NEW

This is one run-down property. After reporting trouble with my door, staff didn't check it. The door lock battery failed and I was unable to enter my room for over an hour. Security couldn't open the door either. A maintenance guy used a piece of stiff wire under the door to pull down the handle. Took him about 20 minutes.... More 

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed yesterday NEW

First time in New York the scenery and the hotel was amazing. Check in was quick no long lines and the customer service was great as well. Best part was the affordable cab rides. I heard so many horror stories of how expensive the cab rides can get. Thanks to Robert the best bail man in New York for going... More 

Was this review helpful? Yes
Berkhamsted, United Kingdom
3 of 5 stars Reviewed yesterday NEW

Lobby is brown and dark. No idea why they light it that way. Hotel is clean and fine. Bathrooms need upgrading but they were clean and OK. Plastic Key Cards continually failed. Annoying having to go bacj to reception every day... they finally believed me and replaced the lock But that failed too.... Wi-Fi was not free... even as an... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Guilford, Connecticut
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Great location but that was about it. The front desk staff on two occasions could not have been ruder. The gentleman who checked me in was very pleasant but my first visit to the the Front Desk was quite unpleasant and when I checked out the agent could have cared less. It was as if I was interrupting her. One... More 

Was this review helpful? Yes
Shanghai
Level Contributor
115 reviews
98 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Located at Lex and 51. Line 6 right at the corner. Plenty of restaurants and drugstores nearby and of course, ubiquitous Starbucks. Easy walk to Broadway, Rockefeller Center, etc. While not the fanciest hotel, price was right. Bathrooms were small and cleanliness and attention to detail needed to be improved though. I notice hair on one bath towel and another... More 

Was this review helpful? Yes
Leicestershire
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This hotel is within walking distance to all the main attractions such as Times Square, Central Park, Rockefeller Centre etc. When we arrived we were greeted on the front desk by a lady called Vicki who could not have been more helpful. The room was not overly big (there were 3 of us) but very clean and tidy. WiFi was... More 

Was this review helpful? Yes
New York, United States
3 of 5 stars Reviewed 4 days ago NEW

Desire to be welcomed by arrogant front desk personnel after a long flight? Try destination Double Tree Hilton Metropolitan. Does't sound like a run of the mill cheap property, right? Once you have dished out the money get into your pigeon hole of a room. Run the water from the wash basin faucet if you are thirsty. Looking for cold... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Thanks for taking the time to share your feedback with us here on our TripAdvisor page, Manju. It's upsetting to hear that you were not thrilled with your visit at DoubleTree. We want to apologize for all of the inconveniences that you encountered during your stay, as well as the lackluster service that you received. Nothing is more important to... More 

Winnipeg, Canada
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

Having never been to New York before I was not sure what to expect. I was pleasantly surprised by this hotel. Having recently been renovated, the room, although quite small, was clean with new carpeting and furniture. There are several coffee shops and restaurants close by and the subway is right outside the door. Times Square is about a 10... More 

Was this review helpful? Yes 1
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Thanks a lot for reviewing us, Dawn! It makes us ecstatic to know how satisfied you were with your hotel experience and all of our improvements at DoubleTree. Nothing is more important to us than the happiness of our visitors, and we are always striving to make ourselves a better hotel each and every day. We're very fortunate to be... More 

Hotel Review Summarization

What travelers say

  • Great location(13)
  • Times Square(10)
  • Subways stations(9)
  • Very clean(7)
Questions? Get answers from hotel staff and past guests. Ask a question

695 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (275)
Viewed
Room/suite (108)
Viewed
Hotel & grounds (45)
Viewed
View from room (27)
Viewed
Bathroom (42)
Viewed
Dining (1)
Viewed
Other (52)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (291)
Viewed
Amenities (74)
Viewed
King Suite with Balcony (58)
Viewed
One Queen Guest Room (43)
Viewed
Restaurants and Bars (29)
Viewed
The Hotel (40)
Viewed
Two Double Beds Guest Room (47)

Management photos: Courtesy of the property manager

Viewed
All management photos (129)
Viewed
Hotel & grounds (32)
Viewed
Dining (3)
Viewed
Room/suite (31)
Viewed
View from room (2)
Viewed
Business center/function rooms (6)
Viewed
Bathroom (6)
Viewed
Other (49)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these New York City hotels
Upper West Side
Royal Park Hotel
Royal Park Hotel
#380 of 464 in New York City
3.0 of 5 stars 401 reviews
Upper West Side
Broadway Hotel and Hostel
Broadway Hotel and Hostel
#345 of 464 in New York City
3.5 of 5 stars 855 reviews
Midtown
Hotel 31
Hotel 31
#267 of 464 in New York City
4.0 of 5 stars 1,205 reviews
Show Prices
Show Prices
Show Prices
Midtown
Pod 51 Hotel
Pod 51 Hotel
#212 of 464 in New York City
4.0 of 5 stars 3,605 reviews
Upper West Side
Morningside Inn
Morningside Inn
#389 of 464 in New York City
3.0 of 5 stars 613 reviews
Gramercy Park
Hotel 17
Hotel 17
#299 of 464 in New York City
4.0 of 5 stars 1,083 reviews
Show Prices
Show Prices
Show Prices

Staying in Midtown

Neighborhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay