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Doubletree Hotel Metropolitan - New York City

4.0 of 5 569 Lexington Avenue, at East 51st Street, New York City, NY 10022
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1,844 Reviews 4 of 5 stars
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Doubletree Hotel Metropolitan - New York City
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Doubletree Hotel Metropolitan - New York City
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1,844 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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redwood city, california
2 reviews
5 of 5 stars Reviewed yesterday NEW

For my first trip to New York, I wanted to stay in a less busy part of the city. Situated on Lexington and 51st, the hotel was perfect for my stay. The staff at the hotel were very friendly, patient and very efficient. The room was lovely and fresh. Because I booked late, 2 nights before travelling out, there were... More

Review collected in partnership with DoubleTree by Hilton

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1 review
4 of 5 stars Reviewed 4 days ago NEW

Big shout out to Vicki at reception for a very warm welcome, she gave us lots of advice for our stay and could not do enough for us. Thank you Vicki. The room was comfortable and had everything we needed except for tea/coffee making facilities and fridge would have been nice. Mattress on the soft side. All the staff very... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Jenny G, Thank you for taking the time to share your experience with us. Vicki is truly a gem at our hotel and I am very pleased to know that she was very helpful in providing advice during your stay. I apologize that you were inconvenienced by having to go to another site for your presentation . However, I... More

Mason, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Although we have bee coming to New Your City for 15 years, this was our first experience with staying at the Double Tree Hilton Metropolitan. The location couldn't have been better for us. We could walk or get the subway or a taxi right outside the door. The staff was friendly, helpful and efficient. The breakfast buffet, though pricey, was... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Joanne B, I am very excited to hear that there will be many more visits and that you had such a lovely visit. We look forward to catering to your lodging needs. Thank you for staying with us and sharing your feedback. Nadria Buchanan- Manager on Duty More

Darnestown MD, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

I often stay in NYC for one or two nights on business. I got a great rate when I reserved online and hotel was a block away from my meetings. Check in was fast and easy. Lobby bar was busy but not too noisy. The room was rather spacious for NYC hotel room (!) and it was quiet, clean, and... More

Review collected in partnership with DoubleTree by Hilton

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Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Beth V, Thank you for staying with us . We truly appreciate the feedback and do hope to cater to your future lodging needs. Nadria Buchanan- Manager On Duty More

Dublin, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 6 days ago NEW

Sometimes when you rent a hotel room, you know that you are trading off a cheap price for little or no customer service. But when you rent at the DoubleTree with its high rates, you expect a certain minimum level of customer service, but sadly this location delivers little. For the management, here are some quick ways to fix the... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Sheila A, Thank you for stay with us. I would like to apologize for the service quality you received on your most recent stay. We continually try to improve the service we provide for guests are appreciate you taking the time to highlight these areas of improvement. We will definitely keep these comments in mind and address the issues... More

Santiago, Chile
Top Contributor
100 reviews 100 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

It is just what you would expect from a big chain hotel: practical, efficient and a little heartless.. Rooms are OK, very clean, nice beds good sized TV, big enough bathroom. No fridge on the room, wifi is not complimentary except in the lobby. Walking distance to all the 5th AVE shopping, Central Park, Grand Central, Rockefeller Center. There is... More

Was this review helpful? Yes 1
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear RicardoCub, Thank you for staying with us on your most recent visit to the Big Apple. Here at the DTMet, it is our aim to provide all our guests with a personalized service and to make them feel welcome. I apologize if this was not your feeling during your stay. Please be assured that we will keep your comments... More

San Jose, United States
1 review
2 of 5 stars Reviewed 1 week ago

Going in my wife and I were very excited, a DoubleTree in Manhattan had to be a great experience. The beginning turned out to be not too auspicious. For the first time in our hotel stays, we opened the room we had been given and found it occupied. Very embarrassing for both the occupant and for us. The front desk... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Deepak V, Thank you for taking the time to submit a review on your most recent experience with us. We are very sorry to hear that experience with us was 'less than stellar. I must also apologize for the embarrassment you experienced walking in on another guest. I can understand your frustration and would like an opportunity to make... More

1 review
3 of 5 stars Reviewed 1 week ago

Nice location and staff for the most part very friendly. Common areas are quite dated but room was nice, comfortable and cleaned very well during our stay. Room was decent size and fairly quiet other than the fire station next door which was quite active. Some of my Hilton Honors were not provided but staff made everything right. Would stay... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear 943tracyg, Thank you for staying with us and sharing your honest feedback. I am happy to know that the staff was prompt in responding to your needs during your stay. I will share your concerns regarding upkeep of the common areas with the respective manager for their immediate attention. Once again thank you for the feedback and look forward... More

Little Rock, United States
1 review
4 of 5 stars Reviewed 1 week ago

I spent 3 evenings at the NY Doubletree. It is an excellent location, midtown, eastside. The hotel is clean, the rooms are quiet. Good for either a business trip or as a tourist. The service is reasonably efficient though more businesslike than friendly.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Wallace R, Thank you for sharing your thoughts with us. We love to hear from our guests and are pleased that you enjoyed your stay. We hope to see you soon. Nadria Buchanan- Guest Experience Manager More

New York, United States
1 review
4 of 5 stars Reviewed 1 week ago

I was travelling for work. Great location in mid-town and very close to the subway. Personnels in hotel were very nice and helpful when asking questions and room arrangement, etc. I had requested a quiet room, knowing that it could be quite noisy on Lexington Ave, the front-desk had done their best to get me one. It's greatly appreciated.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Shuy-l Y, I am delighted to hear that we were able to accommodate your needs during your visit to NYC. We truly hope that there will be future visits. Thank you for staying with us. Nadria Buchanan- Guest Experience Manager More

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Hotel Summarization (Beta)

What travelers say

  • Great location(13)
  • Times Square(10)
  • Subways stations(9)
  • Very clean(7)

Additional Information about Doubletree Hotel Metropolitan - New York City

Address: 569 Lexington Avenue, at East 51st Street, New York City, NY 10022
Phone Number:
Location: United States > New York > New York City > Manhattan , Midtown
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Doubletree Hotel Metropolitan - New York City 4*
Number of rooms: 764
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Also Known As:
Doubletree New York City
New York City Doubletree
Doubletree Metropolitan New York
Doubletree Metropolitan Hotel New York City

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