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All 452 New York City hotels

Doubletree Hotel Metropolitan - New York City

4.0 of 5 Hotel   |   569 Lexington Avenue, at East 51st Street, New York City, NY 10022 (Manhattan)
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Ranked #286 of 452 hotels in New York City
A recent review
5 of 5 stars reviewed yesterday
Kurt G Dumfries, United States
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1,772 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (326)
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Dumfries, United States
1 review
5 of 5 stars Reviewed yesterday NEW

Thank you Doubletree of NYC! Your Hotel and Staff exceeded my expectations in every way! From reception, to answering questions, to bag services everyone at the hotel provided a genuinely outstanding stay. I will see you all again soon. Sincerely, Kurt Gall

Review collected in partnership with DoubleTree by Hilton

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Brandon, United States
2 reviews
4 of 5 stars Reviewed yesterday NEW

Stayed here for a week. It's in a great location/neighborhood with easy access to the subway system. The elevator stops on the 16th floor every time you go down although nobody gets on? Apart from the lines of people waiting for an elevator after 8pm, I really liked the hotel for location and overall value.

Review collected in partnership with DoubleTree by Hilton

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Fernandina Beach, FL
Top Contributor
50 reviews 50 reviews
17 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

We booked this hotel as a part of a Jet Blue/US Open package. It was ideal for what we wanted--easy access to the US Open but in Manhattan so that we could enjoy the evenings in torn after the day sessions. The subway access is on the same corner as the hotel. Take the E train into Queens and make... More

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Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Johnawc1981, Thank you for staying with us for your event . It was a pleasure hosting you and we look forward to many more future visits. Nadria Buchanan- Manager on Duty More

Maryland
Contributor
11 reviews 11 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I just stayed here for four days earlier this week. I've read reviews where people say the staff is friendly or helpful and I have never really thought that was important to me. I now know why....I have never encountered a more welcoming, friendly, helpful staff than I did at this hotel. EVERYONE was eager to help and not in... More

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Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear DrDisappointed, Thank you for taking the time to submit a detailed review of your experience with us. I am pleased to know that you were impressed by the overall service provided by my team. I do want to apologize for the noise disturbance that you experienced as a result of the garage and gym renovation.. We look forward to... More

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 days ago NEW

The hotel itself is in a fairly good position but it's fairly depressing inside. The best thing about it was the price and we got a really good deal on it so can't complain too much. The staff were generally unhelpful and the wifi was extortionate when there is free wifi at Starbucks a minute walk away! Unless you are... More

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Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Andrew T, We apologize that your stay with us did not meet your expedcations of service. We will keep your comments in mind as we strive to improve the service we provide for our guests. We hope that you will consider staying with us again so that we can better serve you. Nadria Buchanan- Manager on Duty More

2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

After arriving very excited to be in NYC we arrived at our hotel, to be greeted by a very rude and aggressive member of staff on check in. She told us the room we booked wasn't available and were told only had 1 type of room available. When we questioned about room we book were told ( in an extremely... More

Was this review helpful? Yes 1
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Adomc, Please accept our sincere apologies for the unpleasant experience youhad during your recent stay with us. We do our best to ensure every guest and team member are respectful of each other so that all may enjoy their stay and we regret having dropped the ball. We have shared your concerns with our front desk and facilities teams... More

1 review
5 of 5 stars Reviewed 3 days ago NEW

I was quite impressed with this hotel. The staff was awesome. They catered to our every need. The room we stayed in was cozy and warm. The Met bar, inside the lobby was a great source of relaxation after a long day of venturing out. I loved it. I know where I'm staying during my next visit. ;)

Was this review helpful? Yes
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Odopher, Thank you for the great comments and for staying with us. We hope to see you again for future visits. Nadria Buchanan- Manager on Duty More

Long Island, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

We stay over for at least one night once or twice a year, and I have to say this hotel was so clean and a very good size for NY. The people at the desk were very friendly and they offer free wifi in the lobby or in the room if you are a Hilton member. Also, we only paid... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Susan L, Thank you for taking the time to share your experience with us. We are happy that you had a lovely stay and hope to see you for many more visits. Nadria Buchanan- Manager on Duty More

Boise, ID
2 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This is my third stay at this hotel, and will probably be my last. In general, the rooms are clean and beds are comfortable. There is no free wireless internet in the rooms, which in my opinion should be standard for any paying guest. There was no fan in the bathroom, which made the entire bathroom and everything in it... More

Was this review helpful? Yes 1
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear KyleeDomby, We regret to hear that your experience with us was such a disappointment. We will certainly address the comments that you have shared with our bell staff as this is not the kind of service that we want our guests to have . We would be humbled if you decided to stay with us again so that we... More

California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

I stayed here middle of August and it was fantastic. Front desk staff were all very friendly. Taryn especially took an extra step and asked how my day was going every time I saw her. She offered me a warm cookie ( who could resist) and whenever I needed a place to go or try, she always recommended me great... More

Was this review helpful? Yes 1
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Betsy N, Thank you for taking the time to share these wonderful comments with us. I am very excited to hear that Taryn was such a delight and provided wonderful recommendations. I will certainly share your comments with her and the rest of my team. Thank you for staying with us and we hope to see you again. Nadria... More

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Hotel Summarization (Beta)

What travelers say

  • Great location(13)
  • Times Square(10)
  • Subways stations(9)
  • Very clean(7)

Additional Information about Doubletree Hotel Metropolitan - New York City

Address: 569 Lexington Avenue, at East 51st Street, New York City, NY 10022
Phone Number:
Location: United States > New York > New York City > Manhattan , Midtown
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Doubletree Hotel Metropolitan - New York City 4*
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Also Known As:
Doubletree New York City
New York City Doubletree
Doubletree Metropolitan New York
Doubletree Metropolitan Hotel New York City

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style
#148 Luxury Hotel in New York City #214 Family Hotel in New York City #236 Romantic Hotel in New York City
Hotel Class
Official Description (provided by the hotel)
DoubleTree by Hilton Metropolitan New York City is a modern, landmark hotel conveniently located on Lexington Avenue at 51st Street, in the heart of Midtown’s luxurious East Side. The contemporary hotel recently completed a $25 million dollar revitalization project which included all-new guestrooms, suites and meeting space. With it’s ideal Midtown location, the hotel is steps from fashionable Park Avenue, Fifth Avenue shopping, Bloomingdales, the United Nations and many upscale boutiques. Times Square, Broadway theaters, Rockefeller Center, Radio City Music Hall, Central Park, St. Patrick’s Cathedral and The Museum of Modern Art are all within walking distance. Grand Central Terminal and all major subway lines are just a few blocks from the hotel. Penn Station/Madison Square Garden and Port Authority Bus Terminal are accessible via quick taxi ride and the hotel is convenient to all (3) area airports.Each of the hotel’s 764 brand-new guestrooms (including 22 suites) features all-new carpeting, furniture and wall treatments plus brand-new bathrooms. Modern in-room amenities include high-speed Internet access, Sweet Dreams by Doubletree Sleep Experience, 37-inch flat-screen television, MP3 connectivity and brand-new work desk with ergonomic chair. Onsite hotel amenities include a newly renovated lobby with spacious seating area, trendy Met Bar lobby lounge, Met Grill (open for breakfast), room service, complimentary 24-hour Fitness Center, complimentary 24-hour business center, Concierge/Theater Ticket Desk, gift shop, salon and barber shop – all onsite. The hotel has 14,000 square feet of brand-new event space. The hotel is 100% non-smoking. Self & valet parking is available. The hotel allows pets, with a $50 pet surcharge per stay (under 60 lbs). 24-hour Security onsite. ... more   less 
Number of rooms
764

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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