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Doubletree Hotel Metropolitan - New York City

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569 Lexington Avenue, at East 51st Street, New York City, NY 10022
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Doubletree Hotel Metropolitan - New York City
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3,130 Reviews from our TripAdvisor Community

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2 reviews
2 of 5 stars Reviewed yesterday NEW via mobile

...the arming lot garage associated with the hotel took some items from the front seat of our car. Me and my wife left a bag of food (candy bars, gum, chips, etc) on a Friday which was our check in day. By the time we checked out on Sunday we came to our car. We didn't realize the items from... More 

Helpful?
Thank M R
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

My wife and I stayed here on a travelzoo deal for a four night stay in late June early July 2015. It was our first trip as a couple to New York City and our first in a while without the children. The Hotel did not disappoint – the rooms were stylish and just spacious enough for the two of... More 

Helpful?
1 Thank Jonah K
Clearwater, Florida
Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We have now stayed at this hotel several times. It is a very comfortable hotel and the staff is very nice. The main reason we have selected it is for the location - it is convenient to A LOT without paying the Times Square prices. This will continue to be our spot to stay in NYC if the prices remain... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Shanna D
Doncaster, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Great hotel stayed here for 4 nights, great location short walk to Times Square, coffee shop just next door for breakfasts, lovely quiet rooms, if you arrive early or departing late the hotel will store your bags until needed, hotel booked a lovely large car back to the airport for the same price as the yellow cabs, overall a great... More 

Helpful?
Thank Jane B
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Jane, thank you for the lovely review. We're delighted to hear you spent a wonderful four nights with us! We love knowing you were greeted by such excellent service in our convenient location. We hope these factors allowed you to make the very most out of your time here! We'll be looking forward to your return, Jane. Have a beautiful... More 

Midland, Texas
2 reviews
4 of 5 stars Reviewed 4 days ago NEW

staff is friendly, beds comfy, hotel is showing signs of wear, rooms need a good deep clean. great location with tons of places to eat near by. got to love the cookie...hmmm. I stay at the Hilton brand where ever I travel and this hotel is busy but convenient.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank emeramb
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Guest, thank you for taking the time to share with us. We're happy to hear you had a positive experience staying with us! We're especially pleased to know our staff consistently offered the friendly and helpful environment we pride ourselves in. With that said, your thoughts regarding the upkeep of our facilities are taken very seriously. We'll be looking... More 

Neath, United Kingdom
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

Very busy hotel, service in the bar was poor... Drinks were ok. Substantial works being carried out in the foyer which meant that this area always seemed packed and you needed to fight your way through... We were very disappointed with the actual rooms which were cramped, although the beds were comfortable. Felt dated and uncared for. The actual location... More 

Helpful?
Thank CVFAMILY2014
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Guest, thank you for sharing with us. It seems your stay with us was a bit hit or miss. While we're happy our location had a positive influence on your experience, we will be taking your concerns into consideration was we move forward. We are constantly striving to improve our hotel appreciate the role your feedback plays in this... More 

Boston, MA
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I stayed here for two nights back in November, 2015. Stayed in room 334 which faces the 17th NYPD Precinct & also the FDNY station. There was little to no noise from either. Usually when I travel to NYC I walk everywhere & this hotel is in a safe area especially with the police station across the street!!! The hotel... More 

Helpful?
Thank garyf2132
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Gary, thank you for the fantastic review. We love knowing we were able to keep you so comfortable during your time in the city! We know how important it can be to find some peace and quiet here in NYC and are happy to hear we came through for you in that regard. We're also glad our location managed to... More 

Washington DC, District of Columbia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

Having stayed at this property more than 10 times I can honestly say that it is my favorite hotel in NYC. It may not be the swankiest or the most up to date but you can't beat the amazing staff and the stellar location. Front desk staff Vicky and Sylvia have gone out of their way many times to make... More 

Helpful?
Thank Matthew S
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Thank you for the fantastic review, Matthew. We strive to ensure each and every one of our guest feels right at home here at DTMet, and knowing that we succeeded in that for you brings a smile to all our faces! We're especially glad to hear our staff were exceedingly helpful during your stay. We'll pass your compliments along to... More 

New York City, New York
1 review
2 of 5 stars Reviewed 5 days ago NEW

Was very disappointed at check in that they would not accept my HHonors number. I chose this hotel for that reason. I've traveled extensively and have never had this happen before. Adding insult to that several days later they stopped me to try to sign me up for the loyalty program. I live in NYC but in an extended stay... More 

Helpful?
Thank 206RNH
Calvin P, On behalf of the hotel staff at Doubletree Hotel Metropolitan - New York City, responded to this review

Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable level of service with our front desk agents. We do our best to make sure all of our guests have a rewarding stay. We’ve addressed these issues with our staff and hope that next time you’re in the area, you’ll... More 

1 review
4 of 5 stars Reviewed 5 days ago NEW

The Double Tree Hotel was located within walking distance of most places within Manhattan. It was conveniently situated in Manhattan and accessible at a low rate in a cab from Penn Station. My AAA membership helped me to obtain low rates at the hotel, which is something I'm glad it recognizes. Because I came to New York in February, the... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank chloec214
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Thank you for taking the time to share with us, Chloe. We're so happy to hear you found your stay with us to be an excellent value! It's exciting to know our location played such a positive role in your experience. We hope you got to see and do everything you were hoping to here in NYC! Here's to next... More 

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Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
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