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Doubletree Hotel Metropolitan - New York City

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569 Lexington Avenue, at East 51st Street, New York City, NY 10022
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1 room 1 guest
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Doubletree Hotel Metropolitan - New York City
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Doubletree Hotel Metropolitan - New York City
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2,743 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (454)
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Plantation
1 review
2 of 5 stars Reviewed yesterday NEW

The customer service of the staff and their willingness to help the patrons are not in line with the typical Hilton brand. I would choose a different hotel in the area. There were several areas and problems with the staff, food and checking in process. Good luck if you choose this location.

Review collected in partnership with DoubleTree by Hilton

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Winnipeg
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My daughter and I took a 5 day trip to New York and stayed at the Doubletree. We couldn't have been more satisfied with the accommodations. They were very large for New York. We were upgraded upon arrival to a king size bed rather than a queen when we booked, we were also given two days of free coffee and... More 

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Cork, Ireland
Level Contributor
34 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I've stayed here often, it's a nice place. The ac works hard to keep the room cool but otherwise no complaints the rooms are a reasonable size and it's a very good location for midtown. I'd skip breakfast and get it nearby. Starbuckss and everything's you need nearby

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Melbourne, Australia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed at this Hilton for a couple of days during Summer and we had again, a good experience, since it was the second time there. Check in was very fast and the room was nice and ready for us. The Hilton app was quite handy and we could choose a room prior to check in. Perfect!

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bath
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

I had booked this without looking at the reviews so was a bit apprehensive of what the hotel would be like as the ones I read later were very mixed. However, the 3 rooms we booked were very big, with new furniture, wonderful comfortable beds and excellent lighting. A lot of renovation has obviously taken place here.There were plenty of... More 

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Level Contributor
6 reviews
4 of 5 stars Reviewed 2 days ago NEW

We booked this via the British Airways website. Its our first visit to New York and was not sure where the best location was to stay. We found this hotel to be central to all of the places we wanted to visit, although its not difficult to get to anywhere in New York. The Staff on reception were extremely helpful... More 

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Dartmouth, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

After my second bout with cancer and cautiously optimistic test results from my oncologist, my mother surprised me with a trip to New York City, one of my favourite places in the world. It was going to be a quick trip, we assumed that since we were leaving in the summer, we would be able to pack a lot of... More 

Was this review helpful? Yes 3
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Michelle M., thank you for the wonderful and detailed 5 star review. We're honestly rather speechless after reading your story. First, let us please offer you our sincerest congratulations for the positive test results. No one should have to experience cancer once, let alone twice, and we're humbled by your strength and resilience. It's so great your mother surprised you... More 

Rockville Centre, United States
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

Great hotel, very busy with lots of comings and goings, but the staff is always there to greet you and offer your a hand. One sad issue is that they do try to nickel and dime you when you are bringing in your bags if you are there for a business event and have to bring in your business supplies... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Helaine K., thank you for taking the time to share such a great review! We're delighted to hear you enjoyed your stay with us so much. We appreciate the compliments to our wonderful staff and will be sure to pass the kind words along! We're sorry to hear you feel this way about our policy on the freight elevator and... More 

County Dublin, Ireland
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Hotel is in the perfect location for seeing the sights. it was a few blocks from times square and there was a subway station right beside the hotel. The hotel was clean. Rooms were small though and there was no kettle in the room but other than that i had a very pleasant stay.

Was this review helpful? Yes 2
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Thanks so much for the awesome 5-star review, Sarah! We really appreciate you taking the time to share your experience with us and the TripAdvisor community. It's wonderful to know how satisfied you were with everything at DoubleTree. We hope you know how much your review means to us. Nothing is more important to us than providing our guests with... More 

Greater London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

location was fantastic, however, the hotel was horrendous. The location was ideally located for transport links and sightseeing. As for the hotel itself, this was the worst Hilton I have ever stayed at and do not understand how it has achieved its star rating; the carpets were threadbare, our hotel room looked like it was from the 1980s and generally... More 

Was this review helpful? Yes 1
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Richard, thanks for taking the time to write up this review and share your feedback with us. We're disappointed to hear that you were not pleased with your stay at DoubleTree. We are constantly striving to provide our guests with exemplary hotel experiences, so rest assured that we have made note of your concerns and will be meeting with our... More 

Hotel Review Summarization

What travelers say

  • Great location(13)
  • Times Square(10)
  • Subways stations(9)
  • Very clean(7)
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King Suite with Balcony (58)
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Two Double Beds Guest Room (47)

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Staying in Midtown

Neighborhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
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