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Doubletree Hotel Metropolitan - New York City

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569 Lexington Avenue, at East 51st Street, New York City, NY 10022
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Doubletree Hotel Metropolitan - New York City
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Doubletree Hotel Metropolitan - New York City
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2,647 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (446)
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  • All months
    (2647)
  • Mar-May only
    (660)
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    (713)
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    (641)
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    (633)
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Toronto, Canada
Level Contributor
12 reviews
3 hotel reviews
3 of 5 stars Reviewed yesterday NEW

The hotel was quite average! The amenities in the room were very mediocre. I expected a little more since this is a Doubletree, but it was still fine. I liked the location and the trip was nice overall.

Was this review helpful? Yes
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed yesterday NEW

We arrived around 2:00pm and was pleasantly surprised that our room was ready.....It kind of went down hill from there. We got our room key and took the elevator to the ninth floor. We got off and walked down the hallway to our room, as we went by the hallway was sprinkled with potato chips and some other trash (not... More 

Was this review helpful? Yes
Syracuse, New York
1 review
5 of 5 stars Reviewed yesterday NEW

I would like to start off by saying the hotel was extremely clean, very inviting and very professional. The bellman were exceptional, quick and very accommodating. We were given warm chocolate chip cookies at 1:30 am and they were outstanding. The front desk clerk, I believe her name was Tyra? Was very helpful and made us feel welcome :) She... More 

Was this review helpful? Yes
pittsburg, United States
2 of 5 stars Reviewed 2 days ago NEW

The hotel told us we would get a couch because we had 3 adults then when we arrived no couch asked for a roll a way bed. The manager said he was sending one up them called and said we couldn't have one due to fire hazard. He also let me know the hotel was full and he couldn't give... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Thank you for taking the time to offer your feedback to us, Yolanda. We would like to apologize for the lackluster service you received from us. It is disappointing to hear that we were unable to meet your expectations of our hotel. There is never an excuse for poor service; we will be sure to meet with our management team... More 

New York City, United States
3 of 5 stars Reviewed 2 days ago NEW

Although the hotel is centrally located and within walking distance, be sure to do all your own research. The concierge is rude (when they are available - empty desk most of the time). King Bed Room was tiny and had to walk over chairs in order to get from one side to another. Property is clean.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Oakton, Virginia
Level Contributor
44 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Just checked out of this hotel yesterday. This is the 2nd time I stayed here. Must be under new manager. The first time the people were rude and there was a problem at check in although the price was right. This time the price was really right. $169 in this location!! Unheard of. But I thought we may run into... More 

Was this review helpful? Yes 1
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Thanks so much for the glaring review, Michele! We're so happy to hear that you enjoyed you most recent stay with us at DoubleTree! We are always striving for improvement, and it elates us to know that you felt more welcomed and well accommodated this time around. We are very fortunate to be in such a convenient location, and have... More 

Orlando, Florida
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

After almost 15 years, this former New Yorker returned home to celebrate her brother's wedding. The hotel met all my expectations. My room on the 18th floor was perfect - with a balcony that allowed me the pleasure to sit outdoors in the morning to have coffee and the evening to enjoy the city lights and city sounds. From the... More 

Was this review helpful? Yes 1
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

We really appreciate the very gracious review you've left here on our TripAdvisor page, Soraya! It's so wonderful to know that we were able to provide you with an exemplary hotel experience for your return to our bustling city. We're glad to know that you felt so well accommodated, and we hope you know how much this review means to... More 

Lancashire, United Kingdom
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

We stayed here on our second visit to NYC and it was perfect. I was a little apprehensive to be staying on the East side of manhatten as last time we were very close to Times Square on the west but this hotel and its location couldn't have been more perfect. On arrival we were a little early for check... More 

Was this review helpful? Yes 1
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Carrie, thank you for sharing your experience at DoubleTree with us and the TripAdvisor community. We're elated to learn you had such a wonderful time! The New York experience is full of fun and excitement, and we love being able to provide our guests with such close proximity to all the action. It's great that you really had a chance... More 

1 review
4 of 5 stars Reviewed 5 days ago NEW

This is my second time to New York but have not seen it all so I will have to come back and will stay at the Double tree again. I was not aware that you had to book a visit to the statue of liberty way ahead of time. Was disappointed I could not go there. I loved that there... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 2
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Thank you for reviewing us, davidherminap. We love when our guests reach out and share with us what a great time they had. Our team works hard to make sure every patron leaves with nothing but amazing memories, and we're glad to hear how well you treated by everyone. We're sorry that you missed out on a fun trip to... More 

Glen Allen, Virginia
Level Contributor
48 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Arrived with a party of 4 guys ready to watch 2 back to back Yankee games and walk around the City for a bit. Getting to the hotel was pretty easy and as we arrived, we were greeted with friendly service. We unpacked our vehicle and never had to see it again until we were ready to leave. Rooms were... More 

Was this review helpful? Yes 2
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Thank you so much for taking the time to write this review for us, tmattt. We are flattered to hear all the kind words you had for us at DoubleTree! Our team works hard everyday to earn this type of review, and we appreciate you sharing it with us. We're glad you were satisfied with your hotel experience and felt... More 

Hotel Review Summarization

What travelers say

  • Great location(13)
  • Times Square(10)
  • Subways stations(9)
  • Very clean(7)
Questions? Get answers from hotel staff and past guests. Ask a question

691 photos of this hotel

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Hotel & grounds (45)
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Amenities (74)
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King Suite with Balcony (58)
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One Queen Guest Room (43)
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The Hotel (40)
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Two Double Beds Guest Room (47)

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Hotel & grounds (32)
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Dining (3)
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Room/suite (31)
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Bathroom (6)
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Staying in Midtown

Neighborhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighborhood
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