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Doubletree Hotel Metropolitan - New York City

4.0 of 5 569 Lexington Avenue, at East 51st Street, New York City, NY 10022
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Doubletree Hotel Metropolitan - New York City
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Doubletree Hotel Metropolitan - New York City
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1,907 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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vancouver
Contributor
15 reviews 15 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed yesterday NEW

I had to book a very last minute hotel in manhattan and choose this one randomly, based on price and location. It turned out to be awesome. Totally loved the location. The price was reasonable. The room was clean, the bed was large and comfy, big bonus, i wasn't facing an air shaft!! The place is not super luxurious but... More

Was this review helpful? Yes
San Francisco, California, United States
1 review
4 of 5 stars Reviewed yesterday NEW

While it was initially hard to get a hold of someone to coordinate our stay, once I had the direct number to a customer services manager the process went very smoothly. Clean, updated rooms. Accommodating of last minute changes. Gave room upgrades and drink tickets for any inconveniences. We will be staying there next time our office travels to New... More

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Houston, United States
1 review
4 of 5 stars Reviewed yesterday NEW

Great hotel in midtown, great celebrity chef restaurant next door. Comfy beds and pillows, good room service selections and quick delivery. Hilton Honors members get free wifi. Only problem is a smoked filled bar and lobby.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Lakewood, Colorado
2 reviews
5 of 5 stars Reviewed yesterday NEW

From our first encounter with the bellman at the Doubletree on 51st and Lexington in NYC, followed shortly by a delightful exchange with Stephany at the Hilton Honors desk, we felt welcome, cared for, and "at home." Stephany immediately upgraded our room without any request from us, asked how she could help us, and offered us warm chocolate chip cookies... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Oxford, United Kingdom
1 review
4 of 5 stars Reviewed yesterday NEW

Friendly and helpful staff, comfortable, clean and good accommodation, and an excellent central location make this the perfect place to stay when visiting Manhattan. The bar is busy an atmospheric, the breakfast buffet excellent.

Review collected in partnership with DoubleTree by Hilton

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Winston Salem, North Carolina
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Great location due to subway at the door. Helpful doorman. I have learned over the years to trust his recommendations such as taking a town car rather than taxi to airport. Property itself and rooms are nothing special. Bagel shop around corned. Only complaint is if room isn't ready they charge a dollar per bag to hold luggage and another... More

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Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Gary P, Thank you for making us one of your 'go to hotel' in NYC. We truly appreciate your business and will keep your comments regarding the charge associated with luggage storage in mind. Thank you for staying with us and we hope to see you for many more visits. Nadria Buchanan- Manager on Duty More

Reviewer
4 reviews 4 reviews
2 of 5 stars Reviewed 2 days ago NEW

This is exactly what you'd expect if you wanted a normally $120/night room but get to pay $300/night because its NYC. Unfriendly stuck up staff great you in a very packed and busy lobby. Why is it so busy? Because its the only place there is free wifi. At $300+ per night, people don't want to pay the $20/night internet... More

Was this review helpful? Yes
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Scott G, We appreciate your honest input and apologize for any discomfort experienced in our crowded lobby area and the height of the toilet in your room. We will keep your comments in mind as we strive to provide better service for our valued guests. We thank you for staying with us and we hope that we will have... More

Reviewer
5 reviews 5 reviews
3 of 5 stars Reviewed 3 days ago NEW

I stayed at this location for two nights this week. I am Gold level at both Marriott and Hilton so I spend a few nights a year on the road. This hotel was contracted for the event I attended and imagine price had something to do with the choice. I didn’t mind the location although I usually look for a... More

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Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Felizphoto, Thank you for sharing this quick feedback on your recent stay with us via TripAdvisor.I have read your comments and I wanted first and foremost apologize for the experience that you encountered with us. We appreciate your honest input and will keep your comments in mind as we constantly look for new ways to improve our guests' experience.... More

Knoxville, Tennessee
1 review
4 of 5 stars Reviewed 4 days ago NEW

Came into NYC with my wife, two children, and spouses for a family getaway and evidently our reservations were a bit messed up. Boy were we lucky that Vicki was our check in hostess. Not only did she get the plan back on track she exceeded our expectations! Big fist bump to Vicki. Hotel also has exceeded our expectations. Rooms... More

Was this review helpful? Yes
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Tupper B, We are humble that you decided to share your experience with us and others .I am happy that Vicki was able to make things right for you and that you truly enjoyed your stay. We hope that you will allow us to cater to your future lodging needs so that we can surpass your expectations of service.... More

New York city, United States
1 review
2 of 5 stars Reviewed 4 days ago NEW

No air conditioning available. Brought us a fan and asked us to open a window. Bathroom had bad order. Mildew smell. Wireless internet was in a out. Reported but never addressed. No refrigerator in the room

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Sandi G, Thank you for taking the time to share feedback on your recent stay at our hotel. We are so sorry to hear you were disappointed in our appointment and we will use your comments as we constantly evaluate our offerings in order to provide the best hotel experience possible to each of our guests. We hope you... More

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Hotel Summarization (Beta)

What travelers say

  • Great location(13)
  • Times Square(10)
  • Subways stations(9)
  • Very clean(7)

Additional Information about Doubletree Hotel Metropolitan - New York City

Address: 569 Lexington Avenue, at East 51st Street, New York City, NY 10022
Phone Number:
Location: United States > New York > New York City > Manhattan , Midtown
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Doubletree Hotel Metropolitan - New York City 4*
Number of rooms: 764
Reservation Options:
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Also Known As:
Doubletree New York City
New York City Doubletree
Doubletree Metropolitan New York
Doubletree Metropolitan Hotel New York City

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