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Crowne Plaza Times Square Manhattan

4.0 of 5 1605 Broadway, 49th Street, New York City, NY 10019
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Crowne Plaza Times Square Manhattan
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Crowne Plaza Times Square Manhattan
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5,447 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Crowne Plaza Times Square Manhattan
See the most recent reviews
Birmingham, Alabama
Senior Contributor
32 reviews 32 reviews
20 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed April 5, 2012

Considering we were staying in the middle of Times Square, I didn't quite know what to expect of our hotel. However, it was a wonderful experience from start to finish. Besides the fact that it is convenient to everything (which is why we chose it), the bedding was outstanding and the floor (23rd) was extremely quiet - not even any... More 

Was this review helpful? Yes 1
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review

Thank you for letting us know about your heavenly stay! I am so pleased we exceeded your expectations and look forward to welcoming you again soon. Kind regards, Gerry Hughes Hotel Manager More 

Dubai, United Arab Emirates
Top Contributor
88 reviews 88 reviews
57 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed April 5, 2012

Location cant be better , close to all the attractions in NYC. I have stayed in many crowne plaza hotels around the world and this one didnt meet the expectations. Room service takes forever. I asked for a toothpaste and it took 1.5 hours to reach my room. However, the rooms are very clean and comfortable

Was this review helpful? Yes 1
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review

Thank you for feedback. I apologize that our service did not meet your expectations. I hope you will give our hotel another chance to wow you. Please let me know if I can assist in any way with a future reservation. Kind regards, Gerry Hughes Hotel Manager More 

London, United Kingdom
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed April 5, 2012

location in Time Square couldn't have been better..Hotel itself is standard nothing great but good enough. stayed for 3 nights on 32nd floor great views..at 1st there was a mix up with the rooms but soon rectified. Any inconvenience or issue with the hotel is overcome by its location..absolutley central walking distance to many of the sights. Ditch the cabs... More 

Was this review helpful? Yes 2
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review

Thank you for letting us know you enjoyed your recent stay and our convenient location. I am pleased to read our team was able to provide you with a pleasant experience. I hope to welcome you back soon. Kind regards, Gerry Hughes Hotel Manager More 

Tel Aviv, Israel
Senior Contributor
45 reviews 45 reviews
26 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed April 5, 2012

Stayed mid-March and had low expectations butt…hotel is located in the center/heart of NYC. got a corner room with great city view. Hotel staff is nice and the system seems running smoothly. Only thing bothered us is that the elevators machine rooms' doors were open and it was loud at times

Was this review helpful? Yes
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review

Thank you for the kind review. We are so thrilled you were pleasantly surprised with our professional team and outstanding location. Please accept my apology that the door to the elevation was left open and disturbed you. This should not have happened and I will follow-up to ensure it does not occur again. Thank you for letting me know. Kind... More 

Chattanooga, Tennessee
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed April 3, 2012

My wife and son and I stayed three nights at this hotel the end of March 2012. The room was awesome thanks to Sandra who made sure that our room did not get changed. We arrived early on Wednesday, Sandra said to check back with her around noon and she would try to get us in our room early. When... More 

Was this review helpful? Yes
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review

I was extremely disappointed to read your review. Please accept my apology for the service you described. We failed to deliver the friendly service that is our normal standard. I will be working with my managers to address your concerns. I do hope we get an opportunity to change your impression. Please contact me personally if I can assist with... More 

Windsor, United Kingdom
Senior Contributor
26 reviews 26 reviews
22 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed April 2, 2012

Great Location, right in the heart of Times Square. Beyond that it is a standard Crown Plaza. It is massive and because of this has the usual issues of massive hotels (service can be slow when they are overwhelmed). All in all, good hotel and will stay there again when I'm back to NYC. The Club lounge is a bit... More 

Was this review helpful? Yes
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review

Thank you for your five star review! I am thrilled to read you will be staying with us again the next time you visit New York. We hope it will be soon. Kind regards, Gerry Hughes Hotel Manager More 

Johannesburg
2 reviews
4 of 5 stars Reviewed April 2, 2012

My wife and I stayed at the hotel for 4 nights in March and had an awesome stay. Got there early in the morning and although the room was not ready we stored our bags with security and freshened up in the restrooms in the foyer. This hotel can't be beat for proximity to Times Sq. Literally out the front... More 

Was this review helpful? Yes
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review

Thank you for letting me know you had a great stay. I am pleased to hear my team was able to provide great service and recommendations on how to enjoy the area. Thank you for choosing us! Kind regards, Gerry Hughes Hotel Manager More 

Little Rock, AR
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed April 1, 2012 via mobile

Run Away! Very disappointed. Poor Value. For $369 a night I expect alot more than what I am getting. The air conditioner doesn't work, so we finally got a fan brought up to our room. The price for coffee and food is outrageous. Room is shabby.. And I don't mean shabby chic. The wall paper is falling down in the... More 

Was this review helpful? Yes 3
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review

Thank you for taking the time to review your recent stay with us. Please accept my apology for the wallpaper. We will take the room out of sale and look into correcting the issue right away, thank you for reporting it. Our internet service has just been upgraded to provide additional guest bandwidth and is very fast. I apologize that... More 

Tampa, Florida
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 1, 2012

My wife and I were attending a continuing education program that was held at the Crowne Plaza in Times Square. The hotel was nice and the room was OK. We stayed on the Club Level which included additional amenities. The fitness center was fantastic. It is owned by another company and access is given to guests of the hotel. We... More 

Was this review helpful? Yes 1
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review

Thank you for your detailed review of your stay. We appreciate the candid feedback! I have congratulated our bar manager on his departments A+. We recently upgraded our hotels bandwidth and internet access should have been quick. I apologize that we did not get back to you regarding this issue and have discussed it with our managers as it was... More 

St Austell, United Kingdom
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed March 31, 2012

Stayed during December 2011 and paid a small fortune for the privilege. Overall we were not at all impressed, from the time of check-in to the time of check-out we found the staff to be unhelpful verging on rude, as a platinum member of the priority club I asked about a room upgrade on checking in but was laughed at... More 

Was this review helpful? Yes 1
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review

Thank you for taking the time to let us know about recent experience with us. Please accept my apology as the service you received was absolutely unacceptable. We are focusing on a complete retraining of our teams on our service standards and will share this review with everyone involved. As a Priority Club Rewards member, we value your loyalty and... More 

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Additional Information about Crowne Plaza Times Square Manhattan

Address: 1605 Broadway, 49th Street, New York City, NY 10019
Phone Number:
Location: United States > New York > New York City > Manhattan , Theater District - Times Square
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Times Square Manhattan 4*
Number of rooms: 770
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TripAdvisor is proud to partner with IHG, Expedia, Booking.com, Agoda, Hotels.com, Despegar.com, Priceline, Odigeo, TripOnline SA and Tingo so you can book your Crowne Plaza Times Square Manhattan reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Times Square Manhattan Hotel New York City
Crowne Plaza Hotel Manhattan
Crowne Plaza New York City
Hotel Style:
#101 Luxury Hotel in New York City
#109 Romantic Hotel in New York City
#124 Family Hotel in New York City
#149 Business Hotel in New York City

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