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All 449 New York City hotels

Crowne Plaza Times Square Manhattan

4.0 of 5 Hotel   |   1605 Broadway, 49th Street, New York City, NY 10019 (Manhattan)
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82%
Ranked #132 of 449 hotels in New York City
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed July 31, 2011
gailbugg Baltimore, Maryland
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4,692 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Crowne Plaza Times Square Manhattan
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Baltimore, Maryland
1 review
5 of 5 stars Reviewed July 31, 2011

The hotel was wonderful. The atmosphere was great and the staff members were very attentive. Loved the doorman Hector Isaza who really made my family feel special. Thanks Hector!

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CrownePlazaTSNYC, General Manager at Crowne Plaza Times Square Manhattan, responded to this review

Thank you for coming all the way from Australia to visit us! It is always nice to hear that our staff succeeded in providing exceptional service. I have congratulated them all on a job well done. Please do return soon. Warm regards, Gerry Hughes Hotel Manager More

Walnut Creek
Senior Contributor
39 reviews 39 reviews
14 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed July 31, 2011

The room furnishings were spotless, and staff were excellent. I picked the hotel because of TIMES SQ location for probity to theater and because they have an indoor lap pool. Our room overlooking TS was very comfortable, clean and well appointed. The pillow top matress was exceptionally good. I prefer traditional sheets and blanket rather than duvet. Housekeeping remade the... More

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Wigan
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 31, 2011

Great location, especially if you are staying in NY for New Year celebrations. The hotel has a reserved space just outside the entrance so that you can watch the Ball Drop. Due the location it was easy to get around to all the other tourist hotspots even though we were there in the middle of the snow blizzard! Handy that... More

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CrownePlazaTSNYC, General Manager at Crowne Plaza Times Square Manhattan, responded to this review

Thank you for celebrating the New Year with us! As you mentioned, our New Year’s package is an incredible value as we do have a great viewing area in front of the hotel and are able to keep you inside warm and cozy until just before midnight! The gym renovations are complete as is the indoor lap pool. Hopefully you... More

Newcastle, Australia
1 review
5 of 5 stars Reviewed July 31, 2011

Absolutely EVERYTHING about the Crowne Times Square was excellent. The staff were incredibly friendly, helpful at ALL times and nothing was ever a trouble to them. We made wonderful friends there, Junior, Jerry, Emily and others whose names, I unfortunately, can't remember. The hotel was central to everything , therefore was in walking distance to most places, and it was... More

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New Orleans, Louisiana
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 30, 2011

The Crowne Plaza Times Square should NOT be called a 4 star hotel. I was totally disappointed by my stay there and even more disappointed by the manager's lack of response. I never received ANY of the complimentary offers as promised and the room was substandard. The staff some were friendly but most were rude and arrogant. You would have... More

Was this review helpful? Yes 2
CrownePlazaTSNYC, General Manager at Crowne Plaza Times Square Manhattan, responded to this review

I appreciate your candid review. Feedback such as yours is essential for us to improve and correct our shortcomings. We have inspected the room you were checked into and found that it should remain unsold until the window is repaired and I apologize for the inconvenience you encountered. The service you described is not up to our standards and I... More

Boca Raton, Florida
2 reviews
5 of 5 stars Reviewed July 29, 2011

Beginning in the 1980's, I would only stay at this hotel when visiting Manhattan. I knew almost everyone by name, as they did of mine. Then came 9/11. Not unlike most NYC hotels, attendance plummeted. The parent company responded by replacing the "customer-centric" management team with unseasoned bureaucrats, firing most of the dedicated, smart and solicitous staff, and all but... More

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Aberdeen, United Kingdom
Contributor
17 reviews 17 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed July 29, 2011

We stayed for 5 nights in mid-July and overall had a comfortable visit. Having booked the Concierge floor we had hoped for a bit more in terms of comfort and luxury when compared to other "concierge experiences". The concierge lounge was being refitted on the first morning so we got to eat in the main restaurant for breakfast which was... More

Was this review helpful? Yes 2
Green Bay, Wisconsin
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 29, 2011

The hotel was everything we could have hoped for and more! The rooms were much bigger than we expected - especially for NYC standards. We were able to walk or take the nearby trains to anything we wanted to visit. As a Priority Club Gold member we were also offered upgrade to concierge and free breakfast upon check-in. The breakfast... More

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montreal
Reviewer
4 reviews 4 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 29, 2011

I stay at this hotel at least once a month. I love the location and the hotel itself is fine although the bathrooms typically look as though they need a little maintenance (replacing of the caulking around the sink/tub etc.). The rooms are typically spacious and clean. My one complaint is that I prefer a room where the sink is... More

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CrownePlazaTSNYC, General Manager at Crowne Plaza Times Square Manhattan, responded to this review

Thank you for your candid feedback. We appreciate that you stay with us regularly and enjoy our location and amenities. We have taken your suggestion to heart and have arranged to retrain our staff on the bathroom configurations in our rooms. In addition we have made adjustments in our system so this information is easier for them to find. Our... More

Brighton
Top Contributor
96 reviews 96 reviews
25 hotel reviews
87 helpful votes 87 helpful votes
3 of 5 stars Reviewed July 29, 2011

The hotel itself is right in Times Square so it was a monumental struggle to get with suitcases to the entrance (we'd been dropped off at Grand Central). The entrance area is a bit like an office foyer and when we arrived there was no porter (we later found out that they all stand at the back entrance were the... More

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Additional Information about Crowne Plaza Times Square Manhattan

Address: 1605 Broadway, 49th Street, New York City, NY 10019
Phone Number:
Location: United States > New York > New York City > Manhattan , Theater District - Times Square
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Crowne Plaza Times Square Manhattan 4*
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Also Known As:
Crowne Plaza Times Square Manhattan Hotel New York City
Crowne Plaza Hotel Manhattan
Crowne Plaza New York City

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#85 Luxury Hotel in New York City #100 Romantic Hotel in New York City #112 Business Hotel in New York City #117 Family Hotel in New York City
Hotel Class
Official Description (provided by the hotel)
Times Square, always New York's most exciting scene, seems all new now that the Crowne Plaza Times Square has reinvented itself. Come check out our $85 million re-invention, and see for yourself how modern design can provide a whole new kind of comfort. Enjoy one of our 795 well-appointed guest rooms outfitted with fresh contemporary accents and plush Sleep Advantage beds. Every room offers breathtaking views of Times Square, the famous Manhattan skyline or the Hudson River, unique among hotels in Times Square. Relax in our sleek lobby lounge, or have an evening cocktail in Broadway 49 Bar. Delight in a new spin on New American Eclectic cuisine at Brasserie 1605, one of the most exciting Times Square restaurants. With options like these, it's no wonder that New York seems so new. If you ve come for a meeting, you ll benefit from the new tech-friendly environment. If you re here for an event, you ll revel in the open space and atmospheric lighting, and when you walk through our front door, you step onto Broadway dazzling lights, world-class entertainment and urban energy. That's how Crowne Plaza Times Square is keeping New York new for you. ... more   less 
Number of rooms
770

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