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Crowne Plaza Times Square Manhattan

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1605 Broadway, 49th Street, New York City, NY 10019
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1 room 1 guest
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6,302 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Crowne Plaza Times Square Manhattan
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2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed February 17, 2013 via mobile

Our experience with the Crowne Plaza at Times Square Manhattan was just wonderful! No complaints! Great service, clean and close to everything! Miliha was an exceptional customer service representative and treated us very well. She not only made us feel welcomed in the big city but she made our stay very special. Very impressed!

Was this review helpful? Yes 2
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review

CMWhalen, thank you for your review! I am thrilled to read that your experience was so positive! Our goal is to impress all of our guests with our stelar service and I am so happy that this was the case with you! We definitely look forward to welcoming you again very soon! Best, Yaniv Packin Hotel Manager More 

Hartford, Connecticut
Level Contributor
19 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed February 17, 2013

If you want to stay in the heart of Times Square, its a great location. The staff was pretty friendly overall. The rooms were average, but comfortable. My first room was next to the elevators, which was quite loud, but my second room was more quiet with an amazing view of the Hudson. You can't beat the price-I would stat... More 

Was this review helpful? Yes 1
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review

Thank you Alexsandra71 for your review of our property! I am very glad to read that you enjoyed our location and found our rooms to be comfortable! Our rooms facing the Hudson river certainly have a lovely view! We look forward to your next visit! Best, Yaniv Packin Hotel Manager More 

Niteroi, RJ
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed February 17, 2013

Amazing experience at New York. The hotel is just inside Times Square. The service was wonderful especially the front desk girl Vicky Martin. She was amazing and helped us with our reservation that was a little complicated.

Was this review helpful? Yes 1
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review

Andre R, thank you so much for your fabulous review! I am so glad that Vicky was able to help resolve a tricky reservation situation! We hope to welcome you back in the future! Best, Yaniv Packin Hotel Manager More 

Mexico City, Mexico
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 17, 2013

This has been one of the BEST hotels I've stayed in. I went to NYC to celebrate my 30th b-day and it was a great choice. It is excellent located, a walking distance from Central Park, Top of the Rock, the stores in the 5th. Avenue, the MoMA and more! The staff is EXCELLENT! Always smiling, helpful and making our... More 

Was this review helpful? Yes 1
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review

Mariana Z, thank you for your review! I am so happy that Brunilda contributed to a memorable 30th birthday! It is also nice to read that you enjoyed the food in our restaurant! I certainly hope that you stay with us very soon! Best, Yaniv Packin Hotel Manager More 

New York City, New York
1 review
5 of 5 stars Reviewed February 17, 2013

Stayed here recently for a one night romantic "getaway" with my girlfriend. Loved everything! The staff is so helpful and friendly... not the usual jaded new yorkers you find elsewhere. I've never met such genuinely caring people! They really want to make your visit memorable. Special thanks to Avi (great bar recommendations) and the front desk!! See you next time!!

Was this review helpful? Yes
CPTimesSquare, Manager on Duty at Crowne Plaza Times Square Manhattan, responded to this review

Dear Traveler Matt, Thank you for sharing such positive comments about your experience at our hotel! I hope that next time you visit NYC, you'll choose the Crowne Plaza as your hosts for the upcoming stay. It would be my pleasure to receive you back personally on your next visit up. Best, Avi Yesawich Manager on Duty More 

Hannover, Germany
Level Contributor
32 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed February 17, 2013

This hotel is in a great location if you want to be right in the middle of the action. Rooms are good and spacious for this type of hotel and staff really friendly. Special mention to Phil behind the bar and Vicky on reception you were great and we will definitely be back!

Was this review helpful? Yes
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review

Heffsmate, thank you for your review of the Crowne Plaza! I am so pleased that Vicky and Phil were able to make this a memorable stay for you! We look forward to your next visit! Best, Yaniv Packin Hotel Manager More 

Cabo San Lucas, Mexico
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed February 16, 2013

This is 3 star hotel with 4 star pretensions. There were numerous little clues that will provide the experienced and sophisticated traveler with a mountain of evidence to confirm this opinion. We stayed on the "executive floor" in a king room which was the top floor of the hotel with breakfast buffet included. Our primary reason for this trip was... More 

Was this review helpful? Yes 1
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review

Rrogster, I am very sorry to read about your opinion of our hotel Since we are in the heart of Times Square we definitely attract a lot of tourists but we try not let that affect the level of service we provide. We are undergoing a bathroom renovation project at the moment which will hopefully solve the issues you discussed... More 

Oslo, Norway
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed February 16, 2013

After arriving at the " Stay " hotel in Time Square, I felt extremely let down with the quality which appeared totally different on booking.com so I left and personally went to make a reservation at the Crown Plaza. I felt that the Plaza was quite pricey and that the breakfast buffet could have been considerably better. However, the hotel... More 

Was this review helpful? Yes 1
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review

Thank you Carla for your review! I am sorry to hear about your first experience in Times Square but I am pleased to read that it got better once you found us! I am very glad that Vicky helped improve your stay with her winning attitude! We hope that you return to us very soon! Best, Yaniv Packin Hotel Manager More 

New York City, New York
1 review
5 of 5 stars Reviewed February 16, 2013

Crown Plaza hotel exceeded my expectations. I was at the hotel for a long period of time and I was beyond satisfied with there services. Promt , proffesional and perfect. A EXTRA special thank you to Ms.Vicky Martin and Travon for going above and beyond to make sure I was properly accomadated. I strongly reccomend this hotel to everyone. I... More 

Was this review helpful? Yes
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review

Thank you for such a positive review! I am so happy to read that you were pleased with your choice in hotel! NYC has so many options and we are grateful that you chose us! Vicky and Travon would like to thank you for your recognition of their efforts! We cannot wait for your next visit! Best, Yaniv Packin Hotel... More 

Brussels, Belgium
Level Contributor
63 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed February 16, 2013

Stayed for three nights in February 2013 as a priority club award night. Arrived very late from Toronto the first night but no problem.. Was not given an upgrade as a platinum member... But instead got free Internet and breakfast which I suppose was a adequate alternative.. The view from the room on the 40th floor was great. The room... More 

Was this review helpful? Yes
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review

Thank you Irishguy353 for your review! I would like to thank you for a being a Platinum member! We certainly appreciate your loyalty to our brand! I apologize that we did not have any upgrades available but I am happy that our staff made up for it with other amenities! We look forward to your next visit with us! Best,... More 

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Staying in Midtown

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Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
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