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Crowne Plaza Times Square Manhattan

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1605 Broadway, 49th Street, New York City, NY 10019
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Crowne Plaza Times Square Manhattan
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6,072 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Crowne Plaza Times Square Manhattan
See the most recent reviews
Raleigh, North Carolina, United States
Level Contributor
1 review
5 of 5 stars Reviewed January 10, 2013

The hotel offered a great experience for my families and I while we were staying in New York. The front desk receptionist, Tom, was very helpful in informing us about activities available with our reservation. The best selling point of this hotel must be its location: 49th & Broadway! You can easily walk to major midtown attractions, musicals, restaurants, and... More 

Was this review helpful? Yes
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review

Kerpaderp, we do have to agree with you that we are in the perfect location and are just around the corner from everything. Tom was delighted to hear you had mentioned him in your review and was happy to know he was able to assist you throughout your stay. Thank you for choosing to stay with us and for taking... More 

Sydney, Australia
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed January 9, 2013

My daughter and I stayed in a Times Square view room over New Year and found the hotel to be fantastic. Service was excellent and always helpful. Rooms were a great size and had all we needed. Location is sensational if you like staying in Times Square and want to see some shows. Thanks to Betty in particular for her... More 

Was this review helpful? Yes
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review

MichelleM1554322, we appreciate the time you took to review our hotel and for choosing to stay with us! Betty was pleased to hear you had mentioned her in your review. We hope to see you again! Sincerely, Yaniv Packin Hotel Manager More 

PA
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed January 9, 2013

Vanessa answered my call at the front desk of the Crowne Plaza last month. I was calling from the (slow- slightly late) train....on my way to NY...hoping and looking for a few boxes I shipped myself to the hotel. I needed the boxes and to change into my business suit....and I forgot....holiday time in NY is thick with tourist and... More 

Was this review helpful? Yes
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review

Snookypa, Thank you for chosing to stay at our property as well as taking the time to write a review of our hotel. Vanessa was more than pleased to hear you had mentioned her in your review and was delighted in knowing you made it on time to your meeting! Our staff does their best to ensure we deliver exceptional... More 

A TripAdvisor Member
4 of 5 stars Reviewed January 8, 2013

Central location out of the entrance then in the bright lights of TIme square .It was a clean hotel with friendly helpful staff . Taxi always at front or back of the hotel , subway across the road. GReat holiday we didn't stop all week,

Review collected in partnership with Virgin Holidays

Was this review helpful? Yes 1
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review

We appreciate the time you took to review our property. As you have experienced, we are definitely in the heart of Times Square with something to do any time of day or night and are pleased you enjoyed yourself here. Our staff appreciates your mention of their friendliness and cleanliness of our hotel. We hope to see you again. Sincerely,... More 

Gold Coast, Queensland, Australia
Level Contributor
3 reviews
5 of 5 stars Reviewed January 8, 2013

I most absolutely love it at the Crown Plaza. The people were the most friendliest and helpful that i have met. The hotel facilities are great. I would recommend this hotel to anyone. It is right in the heart of Times Square, and would be amazing on NYE. I am going to book myself in again

Was this review helpful? Yes
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review

Thank you, Alison C, for taking the time to write a review of our hotel. We appreciate your compliments regarding our staff and our facilities. It is pretty awesome to be at our hotel on NYE and hope you get the chance to stay with us again! Sincerely, Yaniv Packin Hotel Manager More 

Orange County, CA
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed January 7, 2013

Came here for two nights on business in early January. I was told they were not able to run the AC once the outside temperature gets under a certain degree (it's 43 out). The rooms are incredibly hot, all they could do was crack the window which really did not help. Finally got a fan brought up to my room... More 

Was this review helpful? Yes 1
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review

Patuk104, thank you for reviewing our property. We do apologize for the warm temperature in your room. Unfortunately, we have to follow state law regarding heating and air conditioning which restricts us to using only heat in the winter time as the weather becomes quite cold outside. However, we do have engineers staffed to assist us in monitoring the heat... More 

Galway, Ireland
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed January 7, 2013

A bit late writing this review but better late than never. My family and myself stayed in this hotel in August 2011 and we were thrilled with it. The rooms were clean and comfy...the beds were amazing!! The bathroom was spotless and the view from our room window was pretty magical. Times Square was right on the door step and... More 

Was this review helpful? Yes
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review

CaitrionaLx, thank you for reviewing our property. As you mentioned, Times Square definitely is right on our doorstep as we are also in the heart of the theater district. We are pleased to know you had enjoyed our hotel and the friendliness of our staff. We hope to see you again! Sincerely, Yaniv Packin Hotel Manager More 

Portland, Oregon
1 review
5 of 5 stars Reviewed January 7, 2013

My wife and I stayed at the Crowne Plaza in Times Square over the holidays/anniversary weekend and were very impressed by the overall service we received. We arrived around 3:30 PM and were greeted by Lyonell with a big smile at the front desk. Although when we arrived to the hotel our room wasn't ready, a manager by the name... More 

Was this review helpful? Yes
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review

Thank you Jason M for reviewing our property! We are delighted to hear that you had been warmly greeted and given a nice room within a short timeframe upon your arrival to our hotel. Happy belated anniversary and we hope you enjoyed the little gift. We are in the process of refinishing our tubs and hope that does not deter... More 

Lucedale, Mississippi
1 review
4 of 5 stars Reviewed January 6, 2013

We stayed in this hotel for 4 days and the staff was very accommodating. The only bad thing I would have to comment on was the comfort of the rooms. It was very warm inside and when we tried the air conditioning it never cooled the room off. Although it was cold to cool outside a lot of people like... More 

Was this review helpful? Yes
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review

Thank you, Larry C, for reviewing our property! We are pleased to hear that our staff, especially Jason, made an impression on you. We do our very best to provide that kind of service to our guests. Thank you for bringing the icemaker to our attention as we will service it right away. We hope to see you again in... More 

Chelmsford, Essex
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed January 5, 2013

We stayed at the hotel for 11 nights from 22 December until 2 January and had an absolutely wonderful time. Many thanks to Victoria Laughton who honoured our request for a corner room and also gave us free WIFI for our entire stay. We also really enjoyed the New Years Eve package which enabled us to see the ball drop... More 

Was this review helpful? Yes 2
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review

Thank you for taking the time to write a review of our property, AusTraveller_881. We apologize for any inconvenience you may have experienced in our hotel, as those are not our standards here at the Crowne Plaza Times Square. Your review is very detailed which allows us to further investigate and improve in areas that we may have been lacking.... More 

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