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Crowne Plaza Times Square Manhattan

4.0 of 5 1605 Broadway, 49th Street, New York City, NY 10019
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Crowne Plaza Times Square Manhattan
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Crowne Plaza Times Square Manhattan
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5,016 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Crowne Plaza Times Square Manhattan
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Bern, Switzerland
Contributor
20 reviews 20 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed January 18, 2012

Our room was nice and big enough, usually rooms in NYC are to small. We waited about half an hour to check in...it took to long! Concierce Lounge on 46th floor was perfect. Breakfast buffet was great to with fresh fruits and bakerys. The view while you're having breakfast is breathtaking. Service was excellent in every way! The Location is... More

Was this review helpful? Yes 1
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review

Thank you for letting me know about your stay. Please accept my apology for the wait times you experienced as I agree they were too long. I do hope you will visit again. I would be pleased to personally assist with a reservation, so feel free to contact me. Kind regards, Gerry Hughes Hotel Manager More

Salt Lake City, Utah
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 17, 2012

Very, Very friendly and luxurious weekend in New York. They seem to go out of their way to make sure we had all and everything we could desire. The staff seemed honestly concerned with the fact that we would truly enjoy our weekend in New York. We arrived at 7:00 AM and they smiled and said "Absolutely" when we asked... More

Was this review helpful? Yes 1
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review

Thank you for letting us know you family had a fantastic weekend. We look forward to welcoming you again. Kind regards, Gerry Hughes Hotel Manager More

Toronto
Senior Contributor
31 reviews 31 reviews
18 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed January 17, 2012

Spend Saturday/Sunday night there for a conference. A half hour wait for checkin. Rooms are ok but nothing special. Hot water was sparse. Elevators took forever. Escalators down were broken and staff wasn't particularly friendly or helpful. For the price - even in Manhattan - it's not worth it. The location is great - walking out right into Times Square... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Case Manager at Crowne Plaza Times Square Manhattan, responded to this review

Dear canadianamigos, Thank you for writing your review. I am very sorry to hear you did not enjoy your stay. Thirty minutes to check in is not acceptable and I apologize that it took so long. Our elevators definitely can be slower on the weekends due to our higher leisure and business travelers as well as conferences. I sincerely hope... More

Minneapolis, Minnesota
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 16, 2012

Friday and Saturday night stay with my husband and 13 year old step daughter was fantastic. Very nice place. All staff were very friendly, helpful and courteous. Definetly, Service with a Smile. Breakfast for priority club members was wonderful! I was worried the Times Square location would be loud - but it was very very peaceful. Excellent place - we... More

Was this review helpful? Yes 1
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review

It sounds like you had a wonderful family weekend in TImes Square. I am so pleased you enjoyed our service and amenities. We look look forward to your next visit. Kind regards, Gerry Hughes Hotel Manager More

Brisbane
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
25 helpful votes 25 helpful votes
1 of 5 stars Reviewed January 16, 2012

(our letter to the hotel) Room service provided the most terrible food imaginable and we had to wait a very long time for it. We were served a completely raw hamburger. When we called to complain we were transferred around numerous times and were very frustrated (also told room service was not closed for the evening). We were trying to... More

Was this review helpful? Yes 16
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review

Once again, please accept my apology regarding the burger. I understand it was frustrating to have been served it and then have to wait an extended period of time for a resolution. Clearly we had a service lapse that unacceptable and upsetting to you. I do apologize that you felt intimidated by our security staff. Be assured that security was... More

Gaithersburg, Maryland
2 reviews
5 of 5 stars Reviewed January 15, 2012

I had the best time of my life at the sleepless part of New York City--Time Square. Crown Plaza Hotel has wonderful accommodations and top notch customer service. Everyone made us feel so comfortable and special. I went with my two nieces that were visiting the US for the first time and I took them to visit this special part... More

Was this review helpful? Yes
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review

I am so happy to read you enjoyed your visit with us and found our staff warm and welcoming. We hope you will return soon. Kind regards, Gerry Hughes Hotel Manager More

Dallas TX
Top Contributor
144 reviews 144 reviews
137 hotel reviews
172 helpful votes 172 helpful votes
4 of 5 stars Reviewed January 15, 2012

I was recently at this hotel on a business trip and was pleasantly surprised to find it very clean, quiet (upper floors) and nicely decorated. With it's times square location I did not expect the quality that it offered. The rooms are well decorated, well lit and comfortable. The staff offered good, friendly service. While the internet is not free,... More

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CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review

Thank you for choosing the Crowne Plaza Times Square on your recent business trip to NYC. I am happy to read you found our location and comfort a real value. We look forward to welcoming you again. Kind regards, Gerry Hughes Hotel Manager More

Portsmouth, New Hampshire
Top Contributor
162 reviews 162 reviews
21 hotel reviews
80 helpful votes 80 helpful votes
3 of 5 stars Reviewed January 14, 2012

We couldn't have asked for a better location - central to anything you want to walk to: theatre, great restaurants, shopping and sites. The hotel is clean and the staff fairly friendly, but there is no mini fridge in the room which means you can take a doggy bag home from that fabulous restaurant or store medications that need refrigeration.... More

Was this review helpful? Yes 2
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review

Thank you for your review. I happy to read you enjoyed your stay and found our location ideal. I just wanted to clarify that the hotel does not charge for in-room safe usage. The credit card swipe is merely a means of identification and is not charged. I do apologize this was not clear. If you visit again, mini-refrigerators can... More

Brighton, United Kingdom
Senior Contributor
37 reviews 37 reviews
6 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed January 14, 2012

This was our first trip to New York & we chose 5 nights at The Crowne Plaza, Times Square - it was ideal. Its a must to stay in Times Square as it is the centre of Manhattan where everything happens & this hotel was ideal. Bear in mind Manhattan is an island so getting to & from Times Square... More

Was this review helpful? Yes 1
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review

I really enjoyed reading your review and I am sure your fellow travelers will find your NYC advice helpful. I am glad you found value in upgrading to our concierge level and recommend our hotel. My staff and I look forward to welcoming you again soon. Kind regards, Gerry Hughes Hotel Manager More

mechelen
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 13, 2012

The situation of the hotel is perfect for a visit to NY. The breakfast is one of the best we ever had in the US

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Additional Information about Crowne Plaza Times Square Manhattan

Address: 1605 Broadway, 49th Street, New York City, NY 10019
Phone Number:
Location: United States > New York > New York City > Manhattan , Theater District - Times Square
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Crowne Plaza Times Square Manhattan 4*
Number of rooms: 770
Reservation Options:
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Also Known As:
Crowne Plaza Times Square Manhattan Hotel New York City
Crowne Plaza Hotel Manhattan
Crowne Plaza New York City

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