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Crowne Plaza Times Square Manhattan

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1605 Broadway, 49th Street, New York City, NY 10019
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Crowne Plaza Times Square Manhattan
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Crowne Plaza Times Square Manhattan
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5,929 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Crowne Plaza Times Square Manhattan
See the most recent reviews
nottingham
Senior Contributor
38 reviews 38 reviews
17 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed yesterday NEW

just come back from a long weekend in New York, wow what an amazing place, crown plaza is perfectly placed to visit all the sites, the rooms are 1st class and the hotel staff from cleaners up to the top management are brilliant , they are all helpful in every way not to much trouble for any advice and perfect... More 

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Melbourne, Australia
Contributor
12 reviews 12 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

We just stayed our first visit to New York in The Crowne Plaza Hotel. Great Location, perfect spot we walked everywhere. Or Taxi. We did so much Shopping, tours, Restaurants, all great. Staff very friendly. Our priced rates for what u get. When we arrived disappointing to hear System was down. To their credit we were given Breakfast Daily after... More 

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Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

Within walking distance to all Broadway Theaters, access to every type of food restaurant or bar/pub. Hotel front desk staff super helpful with tourist questions. Booked theater tickets with the concierge I believe her name was JoAnne, who was very knowledgeable and helpful with choosing a show along with securing tickets. Seats were excellent. Breakfast each morning was good with... More 

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Kuwait City, Kuwait
1 review
1 of 5 stars Reviewed yesterday NEW via mobile

We had booked for times square view room but they offer us a city view room instead!! Also they had a very bad customer service. And the beds were very small for two person. I had paid more for 4 adults but They charged me for extra bed.

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2 reviews
4 of 5 stars Reviewed 2 days ago NEW

I recently visited with some girlfriends from high school, and while I thoroughly enjoyed my stay I was not overly impressed. Some high points: Obviously the location was perfect. The beds were very comfy. Extra towels and washcloths were easily accommodated. The rooms were quiet. There were plenty of electrical outlets. We had plenty of hot water for multiple showers.... More 

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2 reviews
5 of 5 stars Reviewed 2 days ago NEW

I stayed at the hotel for a special event from Wednesday thru Sunday. It is at a corner of Broadway and 48th and close to everything. The room and the bathroom are a good size and clean. The hotel was clean and the service was good enough. I stayed at Hyatt Grand Central two years ago and I like Crown... More 

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Kudrna5, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Dear Mary C., Thank you for choosing Crowne Plaza Times Square, and for your great five stars review. Your feedback is very important to us. We are overjoyed to hear you had a great stay with us and found our property to be better than one of our competitors  We are pleased to hear you enjoyed our location, and... More 

Peachtree City, Georgia
Contributor
12 reviews 12 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This hotel meets all your needs for business travel- location, facilities, services and staff. And when it's time to go home, lots of opportunity to pick up all the trinkets your friends and family want you to bring- Hershey's and M&M within a block- Hershey is in the building!

Was this review helpful? Yes
Kudrna5, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Dear GaTraveler30269 , Thank you for choosing Crowne Plaza Times Square, and for your great five stars review. Your feedback is very important to us. We are thrilled to learn you found our property to be “The Best Value in Times Square” and that we have met all of your expectations. Again, thank you for staying with us and for... More 

Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 2 days ago NEW

The hotel is obviously perfectly located in the heart of times square. The rooms are very good in size in comparison to the nyc sizes. Service was ok, but the rooms were not of 5* standred in terms of ambiance and finishing was a bit worn. Needs some renovations inside the bathrooms especially. Also they were renovating the hallways of... More 

Was this review helpful? Yes
Kudrna5, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Dear John, Thank you for choosing Crowne Plaza Times Square, and for your review. Your feedback is very important to us. We are glad to learn you enjoyed our prime location and the space in your room. We are glad to share that our rooms are bigger than NYC standards. However we are disheartened to learn that the ambience and... More 

Harrisburg, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

The weekend we stayed at Crowne Plaza Times Square, it was extremely busy... long waits for check in/check out, the elevator and for the coffee shop; but, I wouldn't expect anything less from a Manhattan hotel. Even though it was packed, the rooms were quiet, which was great after a long day in the city. The staff was beyond friendly... More 

Was this review helpful? Yes
Kudrna5, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Dear MelJayCage, Thank you for choosing Crowne Plaza Times Square, and for your great review. Your feedback is very important to us. We are overjoyed to learn you had a pleasant stay with us and found our staff beyond friendly. It’s our pleasure to assist welcome and assist our guest. We apologize for lines been longer than expected, however we... More 

Calgary, Canada
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

The location is fantastic! Right in the centre of Times Square! Close to theatre and shopping. Right next door to the Hershey store and across the street from the M & M store. Staff is very nice and hotel is very clean. Beds are comfy. We had a corner room which very very spacious as most NY hotel rooms are... More 

Was this review helpful? Yes
Kudrna5, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Dear Traveler2011011, Thank you for choosing Crowne Plaza Times Square, and for your great review. Your feedback is very important to us We are thrilled to hear you found our location fantastic and our hotel wonderful! We are also happy to hear you enjoyed your spacious corner room; our property has bigger rooms than NYC standards. We must agree with... More 

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