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Crowne Plaza Times Square Manhattan

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1605 Broadway, 49th Street, New York City, NY 10019
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Crowne Plaza Times Square Manhattan
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Crowne Plaza Times Square Manhattan
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5,665 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Crowne Plaza Times Square Manhattan
See the most recent reviews
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

Visited last month for 4 nights. Perfect location for theatre district shops etc. Room was spotless and had everything needed. Staff were helpful. Did not hear any noise as some people have commented on. The bar downstairs always busy and good for a nightcap but not too rowdy.

Was this review helpful? Yes 1
Kudrna5, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Dear lwiggo, Thank you for choosing Crowne Plaza Times Square and for your great review, your feedback is very important to us. We are very happy to learn you enjoyed our location and the cleanness and comforts of your room. Customer service is paramount to us, we are glad to learn you found our staff helpful. Thank you again for... More 

Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW via mobile

Stayed here with my family and I can honestly say it's a brilliant hotel with great staff very clean and the best location ever the hotel has that New York type of feel especially if you sit at the restaurant and look out to Times Square

Was this review helpful? Yes 1
Kudrna5, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Dear lewisr00, Thank you for choosing Crowne Plaza Times Square and for your review, your feedback is very important to us. We are thrilled to learn you found our property fantastic and that you enjoyed your stay. Your feedback is exactly what we strive for and we are pleased to learn you were satisfied! Your comments will certainly be shared... More 

Columbus, OH
Top Contributor
105 reviews 105 reviews
31 hotel reviews
82 helpful votes 82 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stayed here for 3 nights for work. The hotel is in a great location to see many tourist attractions, Broadway shows, walk to Times Square, near by shops and restaurants. The common areas of the hotel are nice. Bars and restaurants are overpriced like all of NYC, and there is plenty to keep you satisfied without leaving the hotel if... More 

Was this review helpful? Yes 2
Kudrna5, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Dear KendallsMom Thank you for your great review, we really appreciate your feedback. We would also like to thank you for being an IHG member. We are very happy to learn you enjoyed our location and had an overall good experience. We are also pleased to learn you enjoyed our amenities and our Bar49 located at the lobby. We must... More 

Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

Worst place to stay in Times Square. The staff is so rude and absolutely not helpful. Full of arrogance and upto the hospitality standards of Crown Plaza. Not a recommended place for anyone to stay. If you are staying, take your chances and luck.

Was this review helpful? Yes
Alexandria, Virginia
1 review
5 of 5 stars Reviewed 1 week ago NEW

The receptionist on the front desk was just terrific! He knew that my wife and I were very tired and his manner and demeanor was exemplar. I got his name (Mr. Donald Mei). I just want to say thank you, very, very much to him. Our stay was excellent, but Mr. Mei made it happen from the very beginning. First... More 

Was this review helpful? Yes
Senior Reviewer
7 reviews 7 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago NEW via mobile

Great location with all of the energy and buzz of Times Square. Rooms are decent size and in good shape. Most Times Square views are a little weak, as the hotel sits at the very north end west corner and you have a very narrow view down to the center of the square. If the price is right, this hotel... More 

Was this review helpful? Yes 3
Kudrna5, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Dear Albert B, Thank you for choosing Crowne Plaza Times Square and for your review. Your feedback is very important to us. We are glad to learn you enjoyed our location and the comforts of your room. Customer service is paramount to us, we are happy to know you found our service very good. Your comments will be shared with... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW via mobile

Received absolutely fantastic service from Victoria Martin (front desk and one of the hottest looking woman in NY) for a late checkout - besides assisting me with my problem she also explained the hotel policies with great patience - thank you again

Was this review helpful? Yes 1
Kudrna5, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Dear Andrew T, Thank you for choosing to stay at Crowne Plaza Times Square and for your review. Your feedback is very important to us. We are very pleased to learn you enjoyed our services. Customer service is paramount to us and your feedback is exactly what we strive for. Your comments will certainly be shared with our team and... More 

Taipei, Taiwan
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

After being on tripadvisor for years, this is the first time I've been compelled to write a review. I stayed here on business for one night, then returned a day later to stay for two nights. 1) Upon first check in, there was no one at the front desk or concierge desk for 10 minutes while 5 parties waited in... More 

Was this review helpful? Yes 3
Kudrna5, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Dear AnneMK818, Thank you for your review, all of our guest’s feedback is very important to us. We sincerely appreciate you taking the time to review our property. Be certain, it does help us grow and make our services better. On behalf of the Crowne Plaza Times Square team, we sincerely apologize for the inconvenience you have experienced during your... More 

Barbados
Senior Contributor
29 reviews 29 reviews
20 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 1 week ago

My room was very clean and quiet. Checking in and out were no problem. Perfect location if you want to be in the center of Times Square with easy walking to shopping and Broadway shows. was no problem getting a taxi at 4:30 in the morning for the airport

Was this review helpful? Yes 1
Kudrna5, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Dear Deborah B, Thank you for choosing Crowne Plaza Times Square and for your review, your feedback is very important to us. We are very happy to learn you enjoyed our location and cleanness and comforts of your room. Please let us know next time you will be visiting, we would love to welcome you back again. Warm regards. Isis... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

A wonderful hotel with friendly, helpful staff. But the "Crowne" jewel of the hotel is long-time waiter Tony. Simply put, I have never had a waiter who is more friendly, more customer focused or more competent!

Was this review helpful? Yes 1
Kudrna5, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Dearb kdsvjs, Thank you for being a loyal guest to Crowne Plaza Times Square, we really appreciate your feedback. Your comments will certainly be shared with our team and especially with Tony, I am positive he will be more than happy to hear from you. We are more than pleased to make your stay pleasant and memorable. Thank you again... More 

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Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
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