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Crowne Plaza Times Square Manhattan

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1605 Broadway, 49th Street, New York City, NY 10019
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1 room 1 guest
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Crowne Plaza Times Square Manhattan
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6,309 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Crowne Plaza Times Square Manhattan
See the most recent reviews
Naperville, Illinois
Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I had reserved 4 rooms (3 for 4 nights, 1 for 3 nights) beginning Aug 13. And I am Platinum Elite with IHG. Due to SERIOUS computer issues checkin was a disaster. It took hours to get the first 3 rooms and we had 6 grandkids with us from 2-16. The problems continued into the second day/night and honestly I... More 

Was this review helpful? Yes 1
Kudrna5, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Dear Kevin S., Thank you for being an IHG Elite member, we greatly appreciate your loyalty to our IHG brand and hotel. Your feedback is very important to us and we sincerely appreciate your genuine review. Please allow us to humbly apologize for every inconvenience you and your family have experienced during your check-in, we would not want to miss... More 

London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

I was here with my family for 5 days. Happy we picked this hotel for our stay. Great service, and the staff were very hospitable. The location is perfect - times square, subway, food, shopping are close. The room was clean but lacked a small refrigerator. The lobby, small shop at the ground floor and "cafe" restaurant near the reception... More 

Was this review helpful? Yes 1
Kudrna5, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Dear Aina R., Thank you for choosing Crowne Plaza Times Square and for your five stars review. Your feedback is very important to us. We are thrilled to know you had the perfect holiday while staying with us and that you were very satisfied with your choice to stay with us. There is nothing that makes us happier than meeting... More 

Level Contributor
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

My self and my wife went here for a weeks holiday in July , great location just off Times Square , great selection for breakfast , rooms are clean all the mod cons etc , front desk were very helpful on any questions we asked, it's a great base as you are within walking distance of a lot of the... More 

Was this review helpful? Yes
Kudrna5, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Dear Raymond B, Thank you for choosing Crowne Plaza Times Square and for your five stars review. Your feedback is very important to us. We are thrilled to know you had a pleasant stay and that you enjoyed our prime location and our services, besides the cleanness and comforts in your room. Thank you again for staying with us and... More 

Caroni, Trinidad
1 review
5 of 5 stars Reviewed 6 days ago NEW

Ideal Location; It's nice to be surrounded by the lively atmosphere of Time's Square. Great Service, left nothing to be wanted, Staff were very hospitable. Very nice hotel. Overall an extremely enjoyable experience, which we will relive again.

Was this review helpful? Yes
Kudrna5, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Dear SHBlake, Thank you for choosing Crowne Plaza Times Square and for your five stars review. Your feedback is very important to us. There is nothing that makes us happier than learning you had an “extremely enjoyable experience!” This is exactly what we strive for. Your comments will certainly be shared with our team and I am positive he will... More 

Portsmouth, United Kingdom
1 review
4 of 5 stars Reviewed 6 days ago NEW

this was our second time in new york stayed in times square this time the weather was really hot hotel staff was really helpful and freindly lots to see and do easy to get around subways near and easy to navigate only one fault was breakfast was expensive in the hotel

Review collected in partnership with Virgin Holidays

Was this review helpful? Yes
Kudrna5, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Dear Dianejones8, Thank you for choosing Crowne Plaza Times Square and for your review. Your feedback is very important to us. We are pleased to learn you enjoyed our prime and convenient location. We apologize for not meeting your expectation with our breakfast value; besides our Brasserie restaurant option we also offer our Grind & Co. food stand that has... More 

Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Stayed here for a week in August. Being a busy time the hotel was quite accommodating. Having an infant, we were upgraded to a suite for the first 2 nights and then to a regular room for the rest of our stay. They even acknowledged and provided us with a refrigerator for our baby's needs. The staff was polite and... More 

Was this review helpful? Yes 1
Kudrna5, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Dear SamnaChowdry, Thank you for choosing Crowne Plaza Times Square and for your review. Your feedback is very important to us. We are thrilled to learn you found our property awesome and accommodating to your needs. It is our pleasure to welcome and to assist our guests throughout the stay. Your lovely comments will certainly be shared with our team,... More 

Carleton
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago

This hotel is situated in such a convenient area. Very close to subway, Broadway and of course the lights in TImes Square. The desk staff was very courteous and the bartender Phillip was a charm. Next visit to NYC we will be staying here again.

Was this review helpful? Yes
Kudrna5, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Dear ChristinedY5966TN, Thank you for choosing Crowne Plaza Times Square and for your five stars review. Your feedback is very important to us. We are thrilled to know you had a pleasant stay with us and enjoyed our prime location and our services. It is our pleasure to welcome and assist our guests throughout the stay. Your comments will certainly... More 

Boston
Level Contributor
51 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 stars Reviewed 1 week ago

I researched long before booking the Crowne Plaza for a special trip with my two grand daughters (12 and 15 yrs.) and their mom to see their first Broadway show. Most important were location, cleanliness, room size, comfort, and price. (Okay and a little glitz.) The Crowne Plaza delivered on all accounts. Our stay was Thursday - Saturday. We shared... More 

Was this review helpful? Yes 1
Kudrna5, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Dear Nanag, Thank you for being an IHG Rewards member and for choosing our property, we greatly appreciate your loyalty to our IHG brand. Your feedback is very important to us. We couldn’t be happier to know we have met your expectations and pleased you with our rooms, amenities and service. This is exactly what we strive for. We are... More 

Milwaukee
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Sandra Esp checked us in and found a room we could get into right away. Sandra was very helpful and nice. Our room was pretty good, but lacked a small refrigerator. The shower and bath tub in room 3417 really needs to be replaced! It was kept pretty clean. Our concierge, Corinne, was wonderful! She assisted us with directions and... More 

Was this review helpful? Yes
Kudrna5, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Dear Milwtofondy, Thank you for choosing Crowne Plaza Times Square and for your review. Your feedback is very important to us. We are pleased to learn you enjoyed our great service and that Sandra and Corinne made your stay welcoming and memorable. Your comments will certainly be shared with our team and especially with Sandra and Corinne, I am positive... More 

PLEASANT GARDEN, NC
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago

Loved this hotel! Great location in Times Square! First trip to NYC and I am happy to have picked a wonderful place to stay. The staff sent cookies and milk via a butler to our room (for my niece and daughter) to welcome them to NYC for the 1st time! Loved the service. Nice and very clean room. Beautiful lobby... More 

Was this review helpful? Yes
Kudrna5, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Dear JUSTTHE5OFUS., Thank you for choosing Crowne Plaza Times Square and for your five stars review. Your feedback is very important to us. We love to hear our guests LOVED our property; there is nothing that makes us happier! We are thrilled to learn you enjoyed our property and loved our services. It is our pleasure to welcome and assist... More 

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Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
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