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Crowne Plaza Times Square Manhattan

4.0 of 5 1605 Broadway, 49th Street, New York City, NY 10019
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Certificate of Excellence 2014
Crowne Plaza Times Square Manhattan
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Crowne Plaza Times Square Manhattan
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5,550 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Crowne Plaza Times Square Manhattan
See the most recent reviews
Sunderland
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars NEW via mobile

We were surprised with this trip (mother in law/daughter in law) by my husband, we arrived on Saturday afternoon following a long but comfortable flight with American Airlines. We were greeted at the door by a gentleman who helped us out of the car with our luggage and pointed us in the right direction to the reception we struggled a... More 

Was this review helpful? Yes 3
Kudrna5, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Dear Janandy41, Thank you for your five stars review, your feedback is very important to us. We are thrilled to learn about your great experience and we could not be happier to know we have met your expectations. We are pleased to learn you enjoyed the cleanness and comforts of your room. We are glad to know you enjoyed the... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW via mobile

This hotel is close with everything. The room was clean nice view from your room. The receptionists were friendly if there is what is is you are right helped. Wifi very good in any area. I like to come back and I am planning for this year. Omg can't wait 😊☺️

Was this review helpful? Yes
Kudrna5, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Dear Randhall P, Thank you for your five stars review, we really appreciate your feedback. We are thrilled to learn you had a pleasant stay and will be planning to return next year, we will be more than glad to see you again. Please make our property, your “home” in NYC! We are very happy to learn you enjoyed our... More 

Brisbane, Australia
Senior Contributor
34 reviews 34 reviews
16 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We arrived on a wed around 830pm by Town car and not one of the three staff members on the door come near us. We had to take our 4 bags up to the next level to reception to check in. The check in was quick but they did not offer to take our bags to our room also, Our... More 

Was this review helpful? Yes 5
Kudrna5, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Dear Bluey_old_boy, Thank you for your great review, we really appreciate your feedback. We are thrilled to learn you enjoyed our concierge’s and room attendant services, your comments will be share with our team, we appreciate your recognition. We do apologize for the lack of assistance from our bell captain at your arrival; it will certainly be brought to our... More 

Tampa, Florida
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

What a fantastic hotel! We have stayed all over Mid-town, but none rivals the Crowne Plaza. Customer service is beyond professional. Rahman Ali, Richard at breakfast were so wonderful--they remembered us from a previous visit and took care of our every need! The rooms are clean and comfortable. Bar 49 is a treasure! Comfortable with a birds eye view of... More 

Was this review helpful? Yes 2
Kudrna5, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Dear Alison T, Thank you for your terrific 5 stars review, we really appreciate your feedback. We are overjoyed to know you found our property a “fantastic hotel!” We could not be happier to read your comments. We are very happy to learn you were impressed with our customer service and that Ali, Richard and Toni have made such a... More 

London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed here for 6 nights in March 2012 with my Mum and found the location of the Crowne Plaza to be spot on. Directly opposite M&M's World so you really are in the heart of Times Square! We went to see The Lion King which was only a few blocks stroll down the road, Hard Rock Cafe and Planet... More 

Was this review helpful? Yes
Kudrna5, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Dear Lauren P Thank you for your five stars review, your feedback is very important to us. We couldn’t be happier to learn you have kept us in mind and took the time to write a nice review about our property. We really appreciate your time and your valuable comments. We are very glad to learn you and your mother... More 

Sydney, Australia
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Took my wife & daughters to NY for my eldest girls 21st B'day in Feburary. Stayed at Crowne Plaza Times Sq. Couldn't fault them. Great location, friendly and helpful staff, excellent customer service. Big thanks to Guest Services Mgr Isis Aruda who sent up a surprise tray of wine & deserts to our room the night before my daughters B'day,... More 

Was this review helpful? Yes 3
Kudrna5, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Dear Mark & Family, Thank you for your great review, we really appreciate your feedback. We are overjoyed to know you and your family have chosen Crowne Plaza for such special occasion, and even happier to know you had a great experience. Customer service is paramount to us; we are glad to know we have left a good impression on... More 

Arlington Heights
Contributor
12 reviews 12 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is in a very nice location and the rooms are very nice. The employees are friendly and helpful but there are issues. The shower pressure is terrible in the rooms, the wi fi is so bad I could barely use my phone, the air is extremely dry inside the hotel and the towels are rough. Also work orders... More 

Was this review helpful? Yes 1
Kudrna5, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Dear Liz S, Thank you for your candid review, we really appreciate your feedback. We are glad to know you enjoyed our location and comforts of your room; we are also pleased you found our staff friendly and helpful. We do apologize for the inconvenience you have experienced with F-I-Wi connection and for not meeting your expectation with softer towels.... More 

County Kildare, Ireland
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

My partner and myself stayed here for a few days and found the hotel to be of perfect location right in the middle of times square. The bedroom was fantastic with the most amazing views over the city. The bathroom was amazing. Both very clean and modern. Staff were pleasent and helpful. Would highly recommend this hotel for your stay... More 

Was this review helpful? Yes 1
Kudrna5, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Dear Laura C, Thank you for your terrify 5 stars review, we really appreciate your feedback. We are ecstatic to know found our property “perfect” and your bedroom “fantastic,” we could not be happier to read your comments. We also appreciate you have enjoyed our high cleaning standards. Customer service is paramount to us, we are glad to know you... More 

Chichester, United Kingdom
Senior Contributor
32 reviews 32 reviews
6 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed 1 week ago

I chose this hotel as it had a lounge which enabled me to have a glass of wine after sightseeing with a 9 year old child - easy eh??? Oh nooooo although there were signs around stating hotel patrons had priority when asking the staff they shrugged their shoulders and said nothing they can do nor would they allow us... More 

Was this review helpful? Yes 3
Kudrna5, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Dear jo f, Thank you kindly for your detailed review, we are glad to hear from you. Your feedback is very important to us. While we are glad to learn you enjoyed our location, comforts of your room, front desk & bell services. We are completely saddened to hear you had a negative experience at the restaurant. We sincerely apologize... More 

Corona, California
Senior Contributor
35 reviews 35 reviews
26 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed for two nights the first weekend of February. Check in was very efficient with Evelyn taking care of us. Explained everything to us and gave us complimentary cocktail vouchers. The double room was about 375 sf. Nice size bathroom. Hotel was in good condition and was busy. M&M is across the street and shopping is everywhere. Didn't eat here... More 

Was this review helpful? Yes 1
Kudrna5, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Dear Ghorita, Thank you for your great review, we really appreciate your feedback. We are glad to learn you enjoyed your stay with us ant that you Evelyn was efficient and took a good care of you. Your comments will certainly be shared with our team and especially with Evelyn, we are positive she will be more than happy to... More 

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Additional Information about Crowne Plaza Times Square Manhattan

Address: 1605 Broadway, 49th Street, New York City, NY 10019
Phone Number:
Location: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Crowne Plaza Times Square Manhattan 4*
Number of rooms: 795
Reservation Options:
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Also Known As:
Crowne Plaza Times Square Manhattan Hotel New York City
Crowne Plaza Hotel Manhattan
Crowne Plaza New York City
Hotel Style:
#100 Luxury Hotel in New York City
#107 Romantic Hotel in New York City
#127 Family Hotel in New York City
#150 Business Hotel in New York City

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