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Crowne Plaza Times Square Manhattan

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1605 Broadway, 49th Street, New York City, NY 10019
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Crowne Plaza Times Square Manhattan
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6,042 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Crowne Plaza Times Square Manhattan
See the most recent reviews
Cincinnati, Ohio
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I recently attended a work conference and was lucky enough to be able to stay at the Crown Plaza where the conference was being held. The service was top-notch! My room was clean and spacious, had a big comfy bed, lots of outlets, a big shower with excellent water pressure. Basically everything you would want while traveling for business and... More 

Was this review helpful? Yes 1
Clearwater, Florida
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Our room overlooked Times Square. It was very clean and spacious. The restaurant/bar next to the checkin counter had good food. Overall the location of this hotel is great, right in the heart of Times Square, just blocks from Broadway and right next to the Hershey candy store. The staff was very friendly and the concierge was always extremely helpful.

Was this review helpful? Yes 1
Clintonville, WI
Top Contributor
80 reviews 80 reviews
6 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The location of this Crowne Plaza was about as good as you can get for visiting Times Square. The hotel staff was amazing; very helpful to tourists and very friendly. Their kindness just made of feel so good. The room we had was simply beautiful, clean and comfortable. I would definitely stay here again. There are some many places to... More 

Was this review helpful? Yes 2
Bloomington, Illinois
1 review
5 of 5 stars Reviewed 6 days ago NEW

I accidentally left my wireless device in the room after checking out. I realized it at the airport and called the hotel. The operations staff was extraordinarily helpful. They found the device and sent it to my home via FedEx. I definitely recommend this hotel as a great place to stay in New York!

Was this review helpful? Yes 1
Earlysville, Virginia
1 review
4 of 5 stars Reviewed 6 days ago NEW

I want to specifically mention the nice lady, Veronica, who checked us in. In addition to doing a great job with the routine things, she went out of her way to give the girls very special attention. She asked them all about what they were going to do in New York, told them how polite they were, hoped they were... More 

Was this review helpful? Yes 1
Kudrna5, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Dear Gil P., Thank you for choosing Crowne Plaza Times Square and for your review. Your feedback is very important to us. We are thrilled to learn you and your granddaughters had a fun trip and that Victoria has made such a good impression on you and your family, she is definitely very kind and genuine. Your comments will certainly... More 

1 review
5 of 5 stars Reviewed 6 days ago NEW

Donald from the front desk was very helpful. Offered us free complementary drink vouchers and upgraded our room as well. Very cool place. If you ask for TS facing rooms very good view. Good for family accommodation also.

Was this review helpful? Yes 1
Kudrna5, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Dear Siddharth K, Thank you for choosing Crowne Plaza Times Square and for your review. Your feedback is very important to us. We are very happy to learn you were impressed with our customer service and that Donald has made such a good impression on you. This is exactly what we strive for. Your comments will certainly be shared with... More 

UK
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

After a less than satisfactory previous stay at this property we decided to give it another try. Prior to our travels I made arrangements with one of the executive assistance who was excellent in ensuring everything went smoothly during our stay. The rooms we had were excellent, very well appointed and fantastic views of Times Square. The hotel excellent located... More 

Was this review helpful? Yes 1
Kudrna5, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Dear JR3079, Thank you for choosing Crowne Plaza Times Square, and for being an IHG member, we greatly appreciate your loyalty to our IHG brand and hotel. Your feedback is very important to us. We appreciate the fact you decided to return to our property and we are thrilled to learn you were very pleased with your stay. We are... More 

scmgpl
Top Contributor
51 reviews 51 reviews
36 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

literally at the center of Times Square.Was expensive as one of the days was charged at 650$/night.Otherwise a spacious hotel to NYC standards.As was a IHG Gold member,upgraded to a bigger room with a River Hudson overview on the 41st floor.Breakfast was extensive and everybody in the Breakfast room were courteous . As in the cebtre of Times square ,lots... More 

Was this review helpful? Yes 2
Kudrna5, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Dear Ashokscm, Thank you for choosing Crowne Plaza Times Square and for your review. Your feedback is very important to us. We sincerely appreciate your loyalty to our brand, thank you for been a Gold member! We are pleased to learn you enjoyed our location and your spacious upgraded room with a Hudson River View. We sincerely apologize for not... More 

Hamilton, Canada
Contributor
11 reviews 11 reviews
4 of 5 stars Reviewed 1 week ago NEW

The hotel is right in Times Square so the location is great! I went in June, I guess the height of the tourist season so I paid a high price for my room. I expected the room to be fancier given the price but it was pretty much a standard room. It did have a modern shower which was nice.... More 

Was this review helpful? Yes
Kudrna5, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Dear Annieblca , Thank you for choosing Crowne Plaza Times Square and for your five starts review. Your feedback is very important to us. We are thrilled to hear you enjoyed our location and we do apologize for meeting your expectation for a fancier room. We also future some our presidential suite and parlor suite on our webpage with proper... More 

New York City, New York
1 review
1 of 5 stars Reviewed 1 week ago

I understand that hotel guests who use third party websites (in this instance HOTWIIRE) receive hotel rooms in less than inexpensive hotels at an inexpensive rate. This does not mean that they should receive guest service that reflects the discounted rate. If I were to rate this hotel based on the service I received, the Crowne Plaza Times Square would... More 

Was this review helpful? Yes 3
Kudrna5, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Dear Zachudaks, Thank you for choosing Crowne Plaza Times Square and for your candid review. Your feedback is very important to us. While we are pleased to learn you found our property exceptional, we are disheartened to hear you were very disappointed with our services. We sincerely apologize for the inconvenience you have experienced. We are delighted to hear you... More 

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