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Crowne Plaza Times Square Manhattan

4.0 of 5 1605 Broadway, 49th Street, New York City, NY 10019
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Certificate of Excellence 2014
Crowne Plaza Times Square Manhattan
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Crowne Plaza Times Square Manhattan
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5,156 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Crowne Plaza Times Square Manhattan
See the most recent reviews
Chicago, Illinois
Senior Contributor
40 reviews 40 reviews
22 hotel reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I have stayed here before and been impressed, and my recent business trip kept my streak of excellent visits intact. Everything about the hotel was top notch, and the location (48th and Broadway) can't be beat, especially if you have business on the west side or want to be near endless theaters and restaurants. The check-in was seamless. I was... More

Was this review helpful? Yes
CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Hello dpster, Thank you so much for your review! We're so glad to hear you had a great stay with us. Thank you for being a returning guest. We're glad to hear we've been able to provide you with the consistent level of service you've come to expect from the Crowne Plaza Times Square. Our IHG members to get great... More

Voorhees
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

Just wanted to say I had a great time in NYC with my fiancé we were at the center of time square .. It's a great location and great service. Thanks to Anthony and his great service as well as great direction on how to get to the Bronx to visit family. I had a great time in NYC and... More

Was this review helpful? Yes
CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Hello Jose B, Thank you so much for staying with us! Great to hear you and your fiancé had a great stay with us. Anthony is a great addition to the Crowne Plaza Times Square family. We'll be more than happy to welcome you back soon! Have a great day! Regards, Geoffrey Mills Managing Director More

Easington, null, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

All the staff were exceptionally helpful, check in was quick and when I requested a high floor this was no problem. I would like to specifically mention Abigail on concierge who went out of her way to help me organise a surprise 40th birthday present for my wife. The room were clean and tidy, the bar has a great view... More

Was this review helpful? Yes 2
CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Hello Wayne! Thank you for reviewing our property! We're so happy to hear you had a great stay with us. Our staff really does go above and beyond to provide you with the type of service you've come to expect from us. Glad you agreed. Thank you again for staying with us and we hope to see you again in... More

Dublin
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Stayed here for 3 nights on break to NY. Great location. King room with partial time square view. Hotel and room decor very dated and in need of up grade. King bed very comfortable. Room size fine. Shower was best part really good. We stayed room only but had breakfast on last day. Good buffet but pricey at 70 dollars... More

Was this review helpful? Yes 1
CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Hello happyhollydaysDublin, Thank you very much for your candid review. We're glad to hear from you. We are disheartened to hear that you found the room decor wasn't up to date. Fortunately, we're going through a massive renovation of all our guest rooms. So you should be seeing a change very soon! We hope you'll be back to give us... More

1 review
1 of 5 stars Reviewed 6 days ago NEW

If you are treveling to nyc near broadway or times square the crown plaza is the worst option We went to spend halloween at nyc. We pay for two elite level rooms and we recived a 2 star quality rooms with no service at all and very rude personell. If you are treveling to times square or broadway area you... More

Was this review helpful? Yes
CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Hello Sergio, Thank you for your candid review. We're disheartened to hear about your stay. We take comments such as yours very seriously. I'd like to preface that by saying, your safety and security are top priority. If a robbery did occur, our security team would consult with our guests and would contact the authorities immediately. We're sorry to hear... More

1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

We booked a 4 night stay at this hotel to celebrate our son's 21st birthday. My wife spoke to Nadia Rodrigues to coordinate the special occasion. Nadia went beyond her call of duty and arranged special rooms for us and for our son. She also arranged sparkling wine and chocolates in his room to celebrate the occasion. To top it... More

Was this review helpful? Yes 3
CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Hello Jeff, Thank you very much for your review! So glad to hear about your stay. Nadia is just great, is she not? A people's person with a great mind for customer service. We hope your son enjoyed the many amenities. We'll be glad to have you again in the near future. Thank you again for staying with us and... More

bristol
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed as in s family room with two adults and two teenage children. The hotel has a great location with Times Square right on the door step. We stayed on the 40th floor and had great views of Times Square, the Empire State Building and the Manhattan skyline from our window. The hotel has a modern decor and the... More

Was this review helpful? Yes 2
CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Hello bristolrobinson, Thank you for your review! We're glad to hear from you. Our location is great for guests wanting to be in the hustle and bustle of Times Square. The view is breathtaking up there. We personally enjoy the Hudson river view. We hope you all had a lovely time and we can't wait to welcome you back again.... More

Malden, Massachusetts
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Everyone at the hotel was very pleasant. Daniel at check in confirmed a roll in shower, however, the room had a bathtub and we had to wait about 30 minutes to get our room changed. The hotel room was good but did not have a mini fridge. Beds were very comfortable. Mom has a lot of difficulty walking -- the... More

Was this review helpful? Yes 2
CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Hello Diane, Thank you kindly for the lovely review. We're so glad to know you had a great stay with us. We hope your mom had a fantastic stay and we hope she didn't have to walk around too much. We do apologize about not having a mini fridge. We're continuing to work to improve our room amenities and we'll... More

Grantham, United Kingdom
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

We arrived slightly early, 1.45pm, but were told our rooms would be ready by 2.30. We went and had a drink in the bar, and when we went back over an hr later to reception our rooms were still not ready. The next hr was an absolute nightmare, we were sent up to one of our two rooms which was... More

Was this review helpful? Yes 1
CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Hi Lucy! Thank you for the review! We're so happy to hear from you. I'm so sorry to hear about your horrible first hour in our property! That is not what we want and it seems we had our lapse in customer service during this hour. Perhaps we were just really excited to have you staying with us, we lost... More

Perth, Western Australia, Australia
Top Contributor
53 reviews 53 reviews
40 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 1 week ago

Great location and easy checkin. A few negatives; no minibar in the room at all, and the breakfast was poor. The taste of the scrambled eggs was not good and they were cold! A cappucino cost extra as well and was no included in the buffet price, so thats cheeky! Rooms were nice, a bit small, but this is typical... More

Was this review helpful? Yes 1
CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Hello OzTravels80, Thank you for your kind review! We're so happy to hear that your overall stay with us was a positive one. We do apologize about the lack of a minibar in the room. We are currently going through a expansive refresh and we'll be adding a few extras for our guests so expect some welcomed change soon! Also,... More

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Additional Information about Crowne Plaza Times Square Manhattan

Address: 1605 Broadway, 49th Street, New York City, NY 10019
Phone Number:
Location: United States > New York > New York City > Manhattan , Theater District - Times Square
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Times Square Manhattan 4*
Number of rooms: 770
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Also Known As:
Crowne Plaza Times Square Manhattan Hotel New York City
Crowne Plaza Hotel Manhattan
Crowne Plaza New York City

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Staying in Times Square / Theater District (Located within Midtown)

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Times Square / Theater District
Welcome to the dazzling lights and bustling streets of the Times Square / Theater District, where everything is bigger, brighter, and bolder. Around the clock, this famous neighborhood vibrates with a boundless energy unlike anywhere else, with millions of visitors coming to see a spectacular Broadway show, embarking on a shopping spree, or watching the famous ball drop on New Year’s Eve. The surrounding Theater District is home to many historic theaters, which host a mix of classics like The Lion King and Phantom of the Opera, as well as many popular new productions. Spend five minutes here, and you’ll understand why Times Square is nicknamed "the crossroads of the world."
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