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Crowne Plaza Times Square Manhattan

4.0 of 5 1605 Broadway, 49th Street, New York City, NY 10019
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Certificate of Excellence 2014
Crowne Plaza Times Square Manhattan
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Crowne Plaza Times Square Manhattan
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5,266 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Crowne Plaza Times Square Manhattan
See the most recent reviews
Melbourne, Victoria, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

Crowne Plaza is in the centre of Times Square and it is a clean hotel. What more you can ask if the rooms are clean and comfortable, and the transportation is easily accesssible? We were very happy with the service, especially from Evelyn who took care of us in getting a good room. Thank you all staff for efficient service.

Was this review helpful? Yes
CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Hello Audrey N, Thank you for the fantastic review! We are pleased to hear that you had a wonderful time with us here at the Crowne Plaza Times Square! I am delighted to know that you enjoyed the cleanliness and comfort our rooms. We are glad to hear that the hotel was perfect for your travel needs and that the... More 

Charleston, South Carolina
Senior Contributor
35 reviews 35 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

This is my second time at the Crown Plaza - Times Square. I had a few problems upon arrival. My water in the shower worked but after it ran for 10 minutes. It seems if your shower plumbing is on an outside wall the water is cold until it gets to you. I stayed on the 37th floor - corner... More 

Was this review helpful? Yes
CrownePlaza49, General Manager at Crowne Plaza Times Square Manhattan, responded to this review

Hello Suzanne C, Thank you for you review! It was our pleasure having you as our guests! It was disappointing to hear about your challenges. Your comments are greatly appreciated and have been forwarded over to the appropriate departments to discuss and review. I hope we have the opportunity to welcome you back for another visit so we can prove... More 

New Hudson, Michigan
1 review
5 of 5 stars Reviewed 3 days ago NEW

I recently stayed at the Crowne Plaza in Times Square with my mom and sister-in-law for a girls weekend in NYC. The hotel was absolutely beautiful and we had an amazing view from our room. All of the staff was very friendly and helpful. Also, a great location! Close to everything, which is great for people like us who do... More 

Was this review helpful? Yes
CrownePlaza49, General Manager at Crowne Plaza Times Square Manhattan, responded to this review

Hello JD1182, Thank you so much. We really appreciate the time and effort you took to write a review. Our location is remarkable! We are very close to shops restaurants and subway stations . We are very happy to hear that you enjoyed all the aspects of our Hotel. Please come and stay with us again! Best regards, Geoffrey Mills... More 

London, United Kingdom
2 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Just had an amazing weekend in NYC - thank you Joanne for making our stay even more special. Can we have a high room with a view over the a East river - check. It's my son's 21st birthday whilst we're with you can you do anything - check (fabulous chocolate cake awaiting our arrival). This hotel is in a... More 

Was this review helpful? Yes
CrownePlaza49, General Manager at Crowne Plaza Times Square Manhattan, responded to this review

Hello SMc64_13, Thank you for staying with us and for sharing your review with our readers, we are glad to hear that our staff made a positive impact on your hotel stay with us. Joanne, Evelyn and Philip were thrilled to hear their name mentioned on Tripadvisor. Please let us know next time you are in the city. We would... More 

Skipton, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Crowne Plaza is my chain of choice. This one did not disappoint - stunning view from our 43rd floor room looking east. Staff were really on the ball - we were given a bottle of wine as we were there for a special occasion. Really comfortable bed and an overall top-drawer experience in the heart of the Theatre district. We... More 

Was this review helpful? Yes
CrownePlaza49, General Manager at Crowne Plaza Times Square Manhattan, responded to this review

Hello Robert F, Thank you for staying with us, we are delighted to hear that you had a great stay. Our staff was excited to hear that they were hospitable and made a positive impact on your stay with us and made your special occasion memorable. We can't wait to have you back. Best regard, Geoffrey Mills Managing Director More 

1 review
5 of 5 stars Reviewed 4 days ago NEW

We were thrilled with our time at Crone Plaza. The staff was very friendly and accommodating, particularly Donald Mei, who greeted us at the reception desk upon our arrival. The room has a gorgeous view and very comfortable desk looking out over the cityscape. The buffet breakfast is delicious and also looks out onto the city. When I locked myself... More 

Was this review helpful? Yes
CrownePlaza49, General Manager at Crowne Plaza Times Square Manhattan, responded to this review

Hello Lucia G, Thank you for the amazing 5-star review! We are thrilled to hear that you had a wonderful time with us here at the Crowne Plaza Times Square and that you enjoyed the comforts of your room. Our staff was excited to hear that they were hospitable and made a positive impact on your stay with us. Please... More 

London, UK
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This hotel is right in the thick of it at Times Sq. A short walk to Macy's and the Manhattan Mall. The subway is just a couple of blocks away and there is the enticing Heartland Brewery on 43rd St with their wonderful selection of seasonal ales and food. The hotel itself is looking a little tired, and there was... More 

Was this review helpful? Yes
CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Hello Suzimaloozi, Thank you for taking the time to write a review and for your candid feedback. On behalf of my team, I sincerely apologize about your disappointment. We are consistently undergoing changes to improve our overall service and amenities available to our guests. Your comments are greatly appreciated and have been forwarded over to the appropriate departments to discuss... More 

Virginia
Contributor
11 reviews 11 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This was our second visit to the Crowne Plaza, Times Square. Thankfully, Vicky Martin (Front Desk) was our check-in angel. Our room was not ready. After quite a wait, she became concerned it was taking so long and kept checking on us and the progress of our room. Finally got to our room, Rm 3701 and it was worth the... More 

Was this review helpful? Yes 1
CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Hello HostaLover, Thank you for the kind review! We're so glad to hear about your stay with us. Vicky is the best, isn't she? Great customer service mind and a pleasure to work with. I'm glad she was able to handle your check-in process. We are sorry to hear no one has yet contacted you back in regards to your... More 

Lancaster, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Location is great for shopping and being in times square. Ask for a times square view in your room it is worth the money. Staff was very nice and helped when you needed them. The hard working doormen took very good care of us, got us a cab to the train station when it looked totally impossible! We would stay... More 

Was this review helpful? Yes
CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Thank you for the fantastic review! We are pleased to hear that you had a wonderful time with us here at the Crowne Plaza Times Square! We are glad to hear that the hotel was perfect for your travel needs and that all our staff provided you with flawless service. We hope you were able to visit all the restaurants,... More 

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Additional Information about Crowne Plaza Times Square Manhattan

Address: 1605 Broadway, 49th Street, New York City, NY 10019
Phone Number:
Location: United States > New York > New York City > Manhattan , Theater District - Times Square
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Times Square Manhattan 4*
Number of rooms: 770
Reservation Options:
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Also Known As:
Crowne Plaza Times Square Manhattan Hotel New York City
Crowne Plaza Hotel Manhattan
Crowne Plaza New York City
Hotel Style:
#99 Luxury Hotel in New York City
#106 Romantic Hotel in New York City
#121 Family Hotel in New York City
#143 Business Hotel in New York City

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