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Crowne Plaza Times Square Manhattan

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1605 Broadway, 49th Street, New York City, NY 10019
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Crowne Plaza Times Square Manhattan
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Crowne Plaza Times Square Manhattan
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5,682 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Walton, Indiana
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed yesterday NEW

We brought our daughter and grand daughter to NYC for their first trip . This is a great place to stay. Close to so many places to visit and easy to hit the subway system and go almost anywhere. We were greeted by Victoria Martin at the front desk and she was so wonderful and spot on helpful. She got... More 

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Philadelphia, Pennsylvania
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 days ago NEW

If you expect any type of customer service don't stay here at all! Stayed after a day of meetings in the city and was appalled at the lack of customer service. First I had to wait 20 minutes to check-in while the clearly available front desk agent flirted with some guest standing at the counter not-checking in. When asked if... More 

Was this review helpful? Yes 1
Tring, United Kingdom
Contributor
15 reviews 15 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Can't recommend this hotel enough if you want a great central base for exploring nyc from. Subway, theater districts, rockefeller center, highline all very close by. We stayed in room 2503 & had an amazing view of Times Square. Really comfy bed. No mini bar, but corner shops close by if you need anything that the hotel can't supply (our... More 

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Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I stayed here for 5 nights in March. After reading some of the reviews on trip advisor I was a bit dubious about my stay, also I had emailed the hotel on several occasions about our booking and had no reply. Though I can say that I had no problems at all during my stay. Free wifi in the rooms,... More 

Was this review helpful? Yes 2
Tallinn, Estonia
Senior Contributor
28 reviews 28 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We were in NYC in March and managed to get a great price offer for this hotel. What i can say is that the location is absolutely wonderful, hotel is clean, and surprisingly quiet. We took breakfast for couple of mornings - was nice but not worth the price in my opinion. Can definitely recommend this hotel!

Was this review helpful? Yes 1
Savannah, Georgia
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We had an amazing week in NYC. This hotel was perfect in every way, very comfortable beds, room size adequate, location was outstanding and staff very friendly. We will definite return and recommend to friends.

Was this review helpful? Yes 3
Kudrna5, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Dear kickmom3, Thank you for your review and for choosing Crowne Plaza Times Square, your feedback is very important to us. We are thrilled to learn you found our property perfect! We could not be happier to learn you had a great experience with us. We must agree with you that our luxurious Beautyrest® beds are very comfortable; it was... More 

Mason City, Iowa
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 days ago NEW

We are currently staying here. Many issues with the room. Carpet pulled up in a corner exposing the flooring. Missing curtain...yes you read that right...missing curtain, broken shower fixture...broken lamp...and now a/c doesn't work. I mentioned these issues to front desk. They have replaced the curtain, fixed the shower...lamp is still broken and room is stifling. Will be a long... More 

Was this review helpful? Yes 1
Toronto, Canada
Contributor
16 reviews 16 reviews
9 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Book this Hotel!!! Smack in the middle of it all. Want excitement and the hustle and bustle of New York?.....Well..... you will find it here. You are right in the middle of Times Square. Shopping right across the street. Subway right there. You can walk to Central Park and the famous Macy's. Lots of restaurants from McDonald's to the popular... More 

Was this review helpful? Yes 2
Kudrna5, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Dear Madonna103, Thank you for choosing Crowne Plaza Times Square and for your review, your feedback is very important to us. We are thrilled to know you truly enjoyed our location and the NYC experience. We must agree with you, our neighborhood is not only convenient but very entertaining, surrounded by great bars & restaurants, best Broadway shows, flagship stores... More 

Saint Louis, Missouri
Top Contributor
95 reviews 95 reviews
18 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Stayed here for a couple of nights for a recent conference. The conference facilities were adequate (ballroom) but there were complaints that the other room was quite warm. The breakfast and lunch were difficult to manage due to the small size of the area. Very little room to mingle outside the ballroom. The hotel room was generally comfortable although hot... More 

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Kudrna5, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Dear Maiglesias, Thank you for your review, your feedback is very important to us. We are glad to learn you have chosen Crowne Plaza Times Square. We are pleased to learn you enjoyed our location and that you found the conference facilities adequate in one of our ballrooms; we apologize for the lack of space available during your conference. However,... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

Great service during our stay. Employees were very accomodating. Room was clean with very nice linens and gentleman who checked us in (Donald Mei) went above and beyond to assist us in extending our stay.

Was this review helpful? Yes 2
Kudrna5, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Dear Geiogianna, Thank you for your review and for choosing Crowne Plaza Times Square, your feedback is very important to us. Customer service is paramount to us; we are pleased to know our staff was accommodating and friendly. We are thrilled to learn Donald has made your stay special and memorable. Your comments will be shared with our team and... More 

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Staying in Midtown

Neighborhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
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