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Crowne Plaza Times Square Manhattan

4.0 of 5 1605 Broadway, 49th Street, New York City, NY 10019
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Crowne Plaza Times Square Manhattan
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Crowne Plaza Times Square Manhattan
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5,018 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Fort Lauderdale, Florida
2 reviews
2 of 5 stars Reviewed yesterday NEW

Seems like I'm not the first one complaining about terrible customer service here. I am a gold IHG club member and I stayed in this hotel for a week. Almost everyone I met was rude and unfriendly. Especially the front desk manager Robert, yes I'm naming names this time. He is so rude and arrogant. If you need help or... More

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Edmonton, Canada
Contributor
14 reviews 14 reviews
6 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Just ticked another destination off the 'Bucket List'. We stayed at the Crowne Plaza for 4 nights , Oct 9-13, 2014. It is right in the HEART of the city! We had a 3 day pass with the hop on/hop off bus - the main starting point was just a 2 minute walk from our hotel - so convenient! It... More

Was this review helpful? Yes 1
CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Hi Michelle! Thank you very much for taking the time out of your day to leave us a review! We're so happy to hear that everything went according to plan. We understand even the smallest of mishaps can be chaos during a vacation so hearing about your perfect stay is very satisfying! As far as the pillows, you can always... More

Monroe, North Carolina
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 2 days ago NEW

My wife stayed at the Crowne Plaza for a 6 night sight-seeing vacation in Oct. 2014. This was our first trip to NYC.The hotel was excellent in every way. Great location: 5 - 6 min walks to theaters, restaurant row and all the subway or bus stations you need to go anywhere in Manhattan. On top of that, the room... More

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CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Hi James! Let me start by saying thank you for your review and your time! I can honestly say it was most definitely because of your charming personalities. In NYC your attitude is reflected right back at you. So if you're rude, NY can be a rude place, and if you're genuinely delightful (which you guys are), NY can be... More

Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

This midtown hotel is okay. The room is a decent size, it's clean and comfortable. It lacks loving touches. All the cups or paper and plastic. The staff isn't too eager to get the door for you if your hands are full. My room was never as stocked as it was the first day, the cleaning staff didn't replace the... More

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CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Hello munchiemeow, Thank you for your review and I'm glad to hear your enjoyed your overall stay. I am disheartened to hear about the decor of your room and the lack of friendly staff. We are currently going through a multi-million dollar refresh of our roperty and you should see a positive change in our decor very soon! As you... More

Sheppey
Contributor
14 reviews 14 reviews
10 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My wife and I and 2 friends returned from NYC last Sunday (12/10/14) after spending 5 nights at the Crowne Plaza. Our reason for the trip was to celebrate my wifes 40th birthday, also to celebrate our friends recent wedding. First impressions were excellent, this place is right in the heart of everything, you could not be any closer to... More

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CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Good morning SheppeySpoon, Thank you for the amazing review! We're so glad you had a great time with us and we hope everything was to your liking. You're right, as far as location, we can't be beat. At the doorstep of Times Square, right in the heart of the bright lights and the famous Times Square Stairs. I'm also happy... More

1 review
4 of 5 stars Reviewed 3 days ago NEW

When my wife checked in the 4 rooms under her name, the person helping her, Vanessa, was extremely pleasant. Although we were early, she let us know that 2 rooms were already ready so we could drop our luggage off. She also noticed that I (maybe by the last name) had just checked in 2 rooms under my name that... More

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CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Hello Alan, Thank you kindly for the review! We're so happy to hear you got to meet Vanessa. She really is the definition of hard working and courteous. She'll be happy to know that you guys appreciated her help throughout the check-in process and I'm sure she did receive the nice gift you left for her. Our staff is as... More

Cape Town, Western Cape, South Africa
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

Easily the best hotel I've stayed at in NYC. Very attentive, helpful staff and an absolutely gorgeous hotel. Rooms are spacious and well-equipped, and the location is just untouchable. If you're looking for a truly top-class hotel to stay at in the city, look no further! A more central hotel I don't think one could find. Amazing stay.

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CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Hi CandiceMay1993, Thank you for the review! We're so happy to hear you enjoyed your stay with us. It's a delight to know that our guests are enjoying their stay with us and are enjoying the vibe of Times Square. If you want to be in the center of it all, then this is the place for you. We loved... More

Toronto, Canada
1 review
5 of 5 stars Reviewed 4 days ago NEW

My birthday weekend in NYC and at Crowne Plaza - Times Square Manhattan was nothing short of breathtaking! "Vicky Martin" at the check-in counter was so welcoming! Her service was worth nothing short of 10 star review on here! (You rock!) The accommodations were safe, clean, centrally-located, modern, and had all the amenities (gym, bar, restaurant, room service, wifi, etc...)... More

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CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Hello R J! Thank you very much for your kind review! Let us start by saying happy belated birthday! We are so happy to hear about your stay and we hope everything was to your liking. We will be sure to pass on the message to Vicky and let her know you appreciate her service. We hope you'll be back... More

Oakville, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Had a fabulous time at this hotel. We had a great room overlooking Times Square. The staff were helpful from the front desk staff, to the bell staff. We had every breakfast in the dining room and the service was excellent. The Concierge were very helpful in regards to theatre tickets. Room was clean and well appointed. I have read... More

Was this review helpful? Yes
CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Hello Happy_Brit2612, Thank you! So happy to hear you had a great time with us here at the Crowne Plaza Times Square. We hope everything was to your liking. Our staff will be pleased to hear that they were able to make your stay a bit better. We take customer service very seriously and are pleased to know that you... More

Halifax, Canada
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This was our 3rd time staying at the CP. As Platinum members of IHG, we used points to stay 3 nights in 2 rooms. We were each upgraded into a king suite, given complimentary breakfast each morning and given complimentary wi-fi. The rooms are very nice and there is enough room to move around. The bed and pillows were very... More

Was this review helpful? Yes 2
CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Hello TDBeachl0vers, Thank you very kindly for the review. I am so happy to hear third time was also a charm for you. We try to stay consistently great in all aspects of hospitality and am happy to hear that returning guests feel the same way. We do apologize for the spotty service of WiFi in your rooms. It could... More

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Additional Information about Crowne Plaza Times Square Manhattan

Address: 1605 Broadway, 49th Street, New York City, NY 10019
Phone Number:
Location: United States > New York > New York City > Manhattan , Theater District - Times Square
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Crowne Plaza Times Square Manhattan 4*
Number of rooms: 770
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Also Known As:
Crowne Plaza Times Square Manhattan Hotel New York City
Crowne Plaza Hotel Manhattan
Crowne Plaza New York City

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