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Crowne Plaza Times Square Manhattan

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1605 Broadway, 49th Street, New York City, NY 10019
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Crowne Plaza Times Square Manhattan
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Crowne Plaza Times Square Manhattan
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5,763 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed yesterday NEW

We spent 3 nights at this wonderful hotel. From the moment we arrived the entire staff made us feel very special. The front desk team, concierge team ad bell service all made our arrival and departure flawless. We ate breakfast in their restaurant overlooking Times Square and the team there went above and beyond in their service. We actually saw... More 

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Istanbul, Turkey
Senior Contributor
33 reviews 33 reviews
10 hotel reviews
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed yesterday NEW

First of all, I have to say I have nothing negative to say for the staff (front desk, bell desk, housekeeping, etc.) They are simply doing their best in a chaotic hotel. And surely, cannot negatively comment on location.. You get what you are looking location wise. I understand that Times Square is loud and busy.. But this doesn't mean... More 

Was this review helpful? Yes 1
Victoria, Texas
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

Stayed here for girls weekend in NYC. Location couldn't be better for Broadway shows and midtown Manhattan sites. Bar food overpriced but restaurant was a nice treat. Staff very helpful at midnight when shower overflowed and was quickly resolved. Street noise non-existent on 32nd floor but walls "thin".

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1 review
4 of 5 stars Reviewed yesterday NEW

Took my mum here on a birthday trip for 5 nights and couldn't have asked for more. The room was larger than other New York hotels I have stayed in, clean and the staff were very helpful. Great location for exploring the city. Have just booked to revisit after Christmas!

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Liverpool
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Had a good stay, but some issues- after delays at airport, queued for ages to check in, had booked two rooms- two sisters and their daughters, booked almost a year in advance, only to be told - just one room ready - it was 5 pm, was told go to one room and we will phone you in 10 minutes... More 

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Melbourne, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

This is our 4th visit to crowne plaza and we love it here..great hotel, great location..biggest difference this time was our front desk employee Donald..he was fantastic when we arrived and checked in and all throughout our stay...thanks so much Donald for making our stay that little but more special this time round.

Was this review helpful? Yes 1
Savannah, Georgia
1 review
5 of 5 stars Reviewed 4 days ago NEW

The exceptional service of the Crowne Plaza Time Square began upon check-in which was early around 10:00 a.m. Victoria at the front desk was able to upgrade my room and saw that I was going to get settled in comfortably and quickly Her great treatment got my New York Easter vacation off to an awesome beginning. Freddy in the restaurant... More 

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Kudrna5, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Dear Gregory, Thank you for choosing Crowne Plaza Times Square and for your great review. Your feedback is very important to us. We are thrilled to learn you had such a pleasant stay and enjoyed our exceptional service; this is exactly what we strive for. It brings us to great joy to read reviews like yours. Its staff like Vicky,... More 

Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

We stayed for two nights and are rewards members. They failed to mention that the hotel, and our floor, is being renovated. When we got off the elevator (26th floor), we discovered a mass of painters removing wallpaper and painting. When we left two days later, at 9:30 am, a painter was outside of our room with his IPad blasting... More 

Was this review helpful? Yes 3
Kudrna5, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Dear Raymond L, Thank you for being an IHG member, and for your review. Your feedback is very important to us. We really apologize for the inconvenience you have experienced during your past stay. While we are constantly working on improving the quality of our products, we always consider avoiding any disturbance to our guests. Your comments have been documented... More 

Queensland, Australia
Top Contributor
110 reviews 110 reviews
38 hotel reviews
48 helpful votes 48 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

I have stayed in this hotel several times in the past and last time I wrote a five star review for it, but unfortunately this time was a disappointment. I was travelling with my adult daughter on a family trip from Australia and wanted her first visit to NYC to be special. I told her what a great hotel this... More 

Was this review helpful? Yes 4
Kudrna5, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Dear Sapphire5860 Thank you for choosing Crowne Plaza Times Square and for your candid review, we greatly appreciate your feedback. We are honored to learn you are frequent guest in our property; however we are disheartened to hear we have disappointed you at this time. On behalf of the Crowne Plaza Times Square team, I apologize for all the inconveniences... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Large room and bathroom for our family of four by NYC standards. The location can't be beat! I was also pleasantly surprised by how quiet our room was given the busy location. Pleasant staff. My only (minor) issue was with the mattresses, which need replacing. However I was so tired from walking around the city that it was bearable. Great... More 

Was this review helpful? Yes 1
Kudrna5, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Dear Monica L, Thank you for choosing Crowne Plaza Times Square and for your great review. Your feedback is very important to us. We are thrilled to learn you and your family had a pleasant stay with us. We are pleased to learn you enjoyed the comforts and space in your room, in addition to our convenient location. Should you... More 

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This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
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