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Crowne Plaza Times Square Manhattan

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1605 Broadway, 49th Street, New York City, NY 10019
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Crowne Plaza Times Square Manhattan
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Crowne Plaza Times Square Manhattan
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5,933 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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eNGLAND
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed yesterday NEW

Great hotel in the centre of Times Square. The hotel has 46 floors and we asked for a room as high as possible which we got. The view is amazing. Hotel staff are very helpful. Breakfast buffet is lovely but expensive. Great atmosphere, in the hotel bar. The swimming pool is great, lane swimming and you have to wear a... More 

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London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

Rooms are standard size, bathrooms below average for a 4 star hotel. Very small and in desperate need of modernisation. The service is also below average, a member of staff on the front desk hung up on us mid-enquiry! It is very busy due to the location but still no excuse for poor customer service. The location is the only... More 

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Kudrna5, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Dear Beach_365 Thank you for choosing Crowne Plaza Times Square, and for your great review. Your feedback is very important to us. We are pleased to learn you enjoyed our location, however disheartened to hear we have not met your expectations at this time. We are currently going through renovations and while not completed yet, we're hopeful they will be... More 

Youngstown, Ohio
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

If you want to be in the center of everything, this is your place. It was nice that we could walk to dinner and especially the theater at night. No waiting for a cab after the show. There was three of us in the room and no one felt cramped. Plenty of room in the bathroom for three women to... More 

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Kudrna5, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Dear Amy B., Thank you for choosing Crowne Plaza Times Square, and for your great review. Your feedback is very important to us. We are thrilled to learn you had a great stay and that you enjoyed our convenient and vibrant neighborhood. We are also happy that you enjoyed the space in your room; we must say that our rooms... More 

Swansea, United Kingdom
Senior Reviewer
6 reviews 6 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

My daughter and I stayed here for 5 nights, having booked a package with Virgin Holidays. Unfortunately at check in we encountered the most unfriendly rudest individual I have ever come across in a hotel reception I only wish I'd made a note of her name. Very unhelpful had no intention of trying to sort out a problem with our... More 

Was this review helpful? Yes 3
Kudrna5, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Dear Gaynor W, Thank you for choosing Crowne Plaza Times Square, and for your great review. Your feedback is very important to us. While we are pleased to learn your overall impression and experience at our property was a positive and enjoyable one, we are very concerned about our front desk agent’s attitude and lack of customer service. This is... More 

Los Angeles, California, United States
Senior Reviewer
10 reviews 10 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

This hotel is so convient if you want to be near times square. Subways are within blocks to go anywhere. I would have given it a 4 rating but there was a smell of rotting garbage on my floor the last night into the morning. Other than that this was a good place to stay. I would recommend. If you... More 

Was this review helpful? Yes 2
Kudrna5, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Dear Jadei G., Thank you for choosing Crowne Plaza Times Square, and for your review. Your feedback is very important to us. We are pleased to learn you enjoyed your stay and our location, in addition to the friendly customer service provided by Anthony. We are very glad to learn he made an impression on you. We will certainly share... More 

Canton, New York
Top Contributor
108 reviews 108 reviews
17 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed here in February. Got a great internet deal and $1 parking. This place is in the heart of Times Square and easy to walk to multiple attractions and restaurants. The Hotel was busy but very clean and the front desk staff were awesome. I will definitely return and stay here again. Please give a helpful vote if you... More 

Was this review helpful? Yes 3
Kudrna5, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Dear MatthewJPeacock , Thank you for choosing Crowne Plaza Times Square, and for your great review. Your feedback is very important to us. We are pleased to learn you enjoyed your stay with us and happy to hear you took advantage of our parking package, it’s definitely a great perk for our guests. We will certainly share your comments with... More 

Denver, Colorado
Contributor
11 reviews 11 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed here over Memorial Day weekend and highly recommend this hotel. Great great location. Friendly staff, clean rooms and at reasonable prices for the location. So nice to walk out of our hotel and walk to all the various theaters and restaurants and shopping.

Was this review helpful? Yes 2
Kudrna5, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Dear Bevart, Thank you for choosing Crowne Plaza Times Square, and for your great review. Your feedback is very important to us. We are overjoyed to learn you enjoyed your stay with us and that you also like our prime location in addition to our friendly service and affordable rate. Our housekeeping department works diligently to meet our standards we... More 

houston
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed at the Crowne Plaza for 5 nights to take in some Broadway shows, visit the 9/11 Memorial, and do the usual sightseeing of New York. The location of this hotel was perfect - we could walk to the shows, be out in Times Square, easy walk to Central Park, and convenient to metro lines. We are IHG members... More 

Was this review helpful? Yes
Kudrna5, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Dear Bevart, Thank you for been an IHG member and for choosing Crowne Plaza Times Square. Your feedback is very important to us. We are pleased to hear you had a great stay with us and that you enjoyed our convenient location and the Times Square View from your corner room. Again, thank you for staying with us and for... More 

Houston, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The service was truly special. Thank you to Rhoda for welcoming us with a beautiful smile at check in. You were friendly, professional and fast! Thank you to Heinan at the restaurant for being so wonderful and constantly checking on us. Thank you to Richie at the bar - friendly! The location was great too! Right in the thick of... More 

Was this review helpful? Yes
Kudrna5, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Dear S. A., Thank you for choosing Crowne Plaza Times Square, and for your review. Your feedback is very important to us. We love to hear you loved our property! We couldn’t be happier to learn you had a pleasant stay and a welcoming arrival by Rhoda and her contagious beautiful smile. We are thrilled to learn you enjoyed the... More 

Los Angeles, California
Senior Reviewer
10 reviews 10 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We were quite happy with this beautiful hotel right in Times Square. The rooms are recently renovated, the room was larger, newer, and cleaner than our previous hotel on two other visits. The location is fantastic if you want to be central to the theater district. We also had great drinks at the bar and meals in both the bar... More 

Was this review helpful? Yes
Kudrna5, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Dear Joyce S., Thank you for choosing Crowne Plaza Times Square, and for your great review. Your feedback is very important to us. We are thrilled to hear you were quite happy with our property and that you enjoyed your stay with us. We are pleased to share our rooms are bigger than NYC standards, and overjoyed to learn you... More 

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