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Grand Hyatt New York

4.0 of 5 109 East 42nd Street, Park Avenue at Grand Central Terminal, New York City, NY 10017
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#260 of 453 Hotels in New York City
4,366 Reviews 4 of 5 stars
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Grand Hyatt New York
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Grand Hyatt New York
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4,366 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Grand Hyatt New York
See the most recent reviews
Bella Vista
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here for two nights and had a wonderful experience. Location couldn't be better. The staff were all friendly and helpful. Rooms were great. Also spent two days in a seminar held at the hotel and the meeting rooms and attending staff were nice as well. The only negative was that I ordered room service one night and the food... More

Was this review helpful? Yes
GuestExperienceGHNY, Guest Relations Manager at Grand Hyatt New York, responded to this review

Dear Arkansas9_Traveler, Thank you for your feedback on your recent stay at Grand Hyatt New York. We are happy you enjoyed your accommodations and experienced friendly and helpful service. We apologize for the one misstep with room service and can assure you it was an exception to an otherwise exceptional culinary program. We are pleased to hear you had a... More

London, United Kingdom
Top Contributor
55 reviews 55 reviews
13 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Good location but a very busy hotel due to grand central terminal next door. It's also very hard to find a taxi due to this reason. Rooms are very small and lacking basic amenities like water, mini bar, bath robe, coffee machine. Internet annoying that you have to log in each time. Luckily I didn't have to pay as a... More

Was this review helpful? Yes 2
GuestExperienceGHNY, Guest Relations Manager at Grand Hyatt New York, responded to this review

Dear beiruteater, I appreciate you taking a moment to share your review, but I’m sorry to hear that your experience was unsatisfactory overall. While it sounds like you found some aspects of your stay enjoyable, I understand that you also encountered several problems. For any issues with in-room amenities, we always encourage guests to contact the front desk and appropriate... More

Albuquerque
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Perfect location. Hotel staff excellent, Rooms nice and clean. I spent 3 days at this hotel and enjoyed every minute of my time there. You will be in walking distance to a lot of sites. I would stay there again. In fact I will more then likely stay there again in a January.

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Monrovia, Liberia
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

In the heart of New York city with great access to everything. Rooms were nothing out of this world, but simple and clean. The best thing about this place is the Grand Club breakfast and patio area. Enjoyed a great breakfast outside each morning with an amazing cup of coffee and amazing scenery of all the buildings in midtown.

Was this review helpful? Yes 1
Boston, Massachusetts
Top Contributor
59 reviews 59 reviews
30 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here for a night for business. I had driven to NYC from Boston. The staff was friendly and my room was large and renovated, however, really no view. I enjoyed my stay at the hotel. It is really at a walking distance from the Time Square and Grand Central. I would consider staying here in the future.

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Scotland
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My husband and I spent 5 nights here celebrating my 50th birthday. He had called before and the Front Desk supervisor Gino had organised a bottle of bubbly, some delicious chocolate coated strawberries and a lovely hand signed card by all on the Desk complements if the hotel. Very welcoming after a long flight. Check in was quick and simple.... More

Was this review helpful? Yes 2
Santiago, Chile
Senior Contributor
44 reviews 44 reviews
15 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I spent one night at this hotel and really enjoyed it. When we arrived, the bellboys quickly took our luggage to the check in area and we were attended very quickly. We arrived several hours before check in, but our room was ready and we were able to go up immediately. Within 15 minutes our luggage was out of the... More

Was this review helpful? Yes 1
GuestExperienceGHNY, Guest Relations Manager at Grand Hyatt New York, responded to this review

Dear Carter R, We appreciate your feedback and are pleased to hear you enjoyed your visit. We pride ourselves on offering exceptional quality and service, and it is always wonderful to hear our staff was kind and helpful. It was a delight to read your kind words about our rooms and services as well, and you can expect the same... More

Exmouth, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

New York - New - New –York, a place I had heard about by so many people, it was a place that I dreamt about going for sometime. My wife’s birthday was coming up and with everything pointing in the right direction, I decided that the time was right to head west and take a bite out of the Big... More

Was this review helpful? Yes 3
Stony Brook, New York
Top Contributor
130 reviews 130 reviews
34 hotel reviews
269 helpful votes 269 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We spent one night at this hotel and had an excellent experience overall. The checkin was quick, the room was spacious for Manhattan and well appointed. The location, right next to Grand Central Station is superb. Bed was comfortable. Prices are comparable to other excellent hotels in NYC. Minor issues are that the shower is strangely designed. It has a... More

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Cardiff, United Kingdom
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was the 4th time I've stayed at this hotel, We love its location and its friendly and helpful staff. The rooms were very large and spacious - we booked 2 rooms which were adjoining and we were very impressed with the size of them - one of the rooms had a dining table which made it perfect to eat... More

Was this review helpful? Yes 2
GuestExperienceGHNY, Guest Relations Manager at Grand Hyatt New York, responded to this review

Dear JonesS19, Thank you for your loyalty and your kind words regarding your recent stay at Grand Hyatt New York. One of our primary goals is to provide exceptional service, and it’s always wonderful to have those efforts validated by a satisfied guest. As you noted, our location is one of the things that make our hotel special. We are... More

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Hotel Summarization (Beta)

What travelers say

  • Central station(121)
  • Great location(69)
  • Times Square(51)
  • Very clean(44)
  • Empire state building(12)
  • Right next(11)
  • Good size(8)
  • Very nice(6)
  • Double beds(5)
  • Room service(5)

Additional Information about Grand Hyatt New York

Address: 109 East 42nd Street, Park Avenue at Grand Central Terminal, New York City, NY 10017
Phone Number:
Location: United States > New York > New York City > Manhattan , Midtown
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Grand Hyatt New York 4*
Number of rooms: 1306
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Also Known As:
Grand Hyatt New York City
Hyatt New York City
Hotel Hyatt New York
Grand Hotel Hyatt New York
New York City Grand Hyatt Hotel
Hyatt Hotel New York City
Grand Hyatt Hotel New York
New York Hyatt
New York City Hyatt

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