We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Grand Hyatt New York

4.0 of 5 109 East 42nd Street, Park Avenue at Grand Central Terminal, New York City, NY 10017
Hotel website
Hotel deals
Offers & Announcements
Double Your Points
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 9 more sites!
GreenLeadersSilver level
Grand Hyatt New York
Professional photos View all
Browse nearby
Grand Hyatt New York
Write a Review

4,845 reviews from our community

Traveler rating
    1,394
    1,909
    963
    363
    216
See reviews for
1,071
1,323
275
1,080
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (727)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
  • All months
    (4845)
  • Mar-May only
    (1027)
  • Jun-Aug only
    (1247)
  • Sep-Nov only
    (1193)
  • Dec-Feb only
    (1378)
All months
Senior Contributor
33 reviews 33 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed yesterday NEW

I stayed at this hotel for the first time because I was attending a conference in it. The room was shabby and in need of renovation. To top it off, when I returned after a day of meetings, the room was not serviced. The conference service was adequate, but the ball room where we met was freezing! Mind you, I... More 

Was this review helpful? Yes
White Plains, New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I stay in this hotel for business on a regular basis and I'm always amazed with the quirky room layout. The sleeping area is big and comfortable, but the bathrooms are small and cramped. There is a shelf over the sink that makes it very hard to wash your face without spilling water all over the floor! The beds are... More 

Was this review helpful? Yes 2
GuestExperienceGHNY, Guest Relations Manager at Grand Hyatt New York, responded to this review

Dear Mrdorn1, We appreciate your feedback regarding our room décor and setup. It is important for us to hear what our guests think as we plan for future improvements, and we will keep your comments in mind. We hope you slept well in our comfortable beds. Please know that you can always request a wake-up call from reception to ensure... More 

Miami Beach, FL
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This is my go-to hotel in NYC time and time again and it never disappoints! I have been here to this property a number of occasions but this is the second time I stay here where I am lucky enough to be upgraded to a VIP suite! I have stayed in their junior suites and regular rooms and this hotel... More 

Was this review helpful? Yes
GuestExperienceGHNY, Guest Relations Manager at Grand Hyatt New York, responded to this review

Dear SouthBeachGuy, Thank you very much for your continued loyalty and your review. As you note, our Club Lounge is undergoing renovations so it will be more efficient and enjoyable for our guests. The project is one of more recent endeavors, but we trust the end result will be to your liking. It was our pleasure to recognize your patronage... More 

Kitchener, Canada
Contributor
11 reviews 11 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

Stayed here on a recent business trip...great hotel for that purpose. Easy check in, good service, quiet rooms, and one of the best workout facilities I've seen in NYC hotels! Best of all, it has a fantastic mid-town location, and access to Grand Central Station. But tourists beware...this is a busy, business type hotel (with some of the tiniest bathrooms... More 

Was this review helpful? Yes 1
GuestExperienceGHNY, Guest Relations Manager at Grand Hyatt New York, responded to this review

Dear worldtravellermark, Thank you for your review. Our location next to Grand Central can bring many visitors- business and leisure alike, through our lobby. We love the action, but want to ensure our hard-working guests have the peace and quiet they need. It is great to know you enjoyed your tranquil room, as well as our 24-hour fitness center. Should... More 

Glen Ellyn, Illinois
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The hotel itself is average, despite having undergone renovations a short time ago. I was in NYC on one of the coldest days every, and cold air was pouring into my room in the corners. The room s are spacious enough for NYC. The colors are a bit gloomy and feel more dated than I think they are. What makes... More 

Was this review helpful? Yes
GuestExperienceGHNY, Guest Relations Manager at Grand Hyatt New York, responded to this review

Dear GEQueenie, Thank you for giving us the chance to hear a bit more about your experience. We are pleased to know you enjoyed working out in our 24-hour fitness center, our convenient connection to Grand Central, and our latest feature- free WiFi. It is unfortunate that your stay fell during a week with some of the coldest weather we... More 

Carol Stream, Illinois
Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW

I have had to stay at this hotel due to my company's hotel policies multiple times, but not my favorite place. My cons: The staff is aloof and no recognition for your repeated / multiple visits or platinum status. The rooms have bathrooms so small that it's nearly impossible to use the toilet. I've had one room with the toilet... More 

Was this review helpful? Yes
GuestExperienceGHNY, Guest Relations Manager at Grand Hyatt New York, responded to this review

Dear Cmyway, We appreciate your thoughts on your recent stay at our hotel. We are concerned that your Platinum status has not been properly recognized. At your convenience, please reach out to us at the email below. We hope to discuss room options that will be more to your liking and see what else we can do to ensure your... More 

New York City, New York
1 review
3 of 5 stars Reviewed 6 days ago NEW

The hotel is new so the interior design was very nice. The lobby and the rooms were better than I expected. However, the walls in the hotel room are very thin. I heard the neighbor's alarm buzzing and ringing going on and off for an hour starting from 5am. I also had to deal with hearing the ambulance siren throughout... More 

Was this review helpful? Yes
GuestExperienceGHNY, Guest Relations Manager at Grand Hyatt New York, responded to this review

Dear Catherine486, Thank you for your review. While we are pleased that the lobby and rooms were to your liking, we are sorry to hear that your rest was at all disturbed. Please know that our staff would be very happy to try and relocate you if there is availability. In the future, simply contact us before your arrival and... More 

1 review
4 of 5 stars Reviewed 1 week ago via mobile

Arrived after a cancelled flight due to snow and winds Quick check in was good Standard room small but enough as never in room other than to sleep Hot water powerful shower House keeper every day Noisy air con heating which on the coldest wkend in New York failed to work as burst pipe. Was blowin cold air so turned... More 

Was this review helpful? Yes
GuestExperienceGHNY, Guest Relations Manager at Grand Hyatt New York, responded to this review

Dear Dieselhalesandy, Thank you for sharing your thoughts on your trip to New York City and your stay at our hotel. It is unfortunate that your stay coincided with a spell of extremely cold weather at our hotel. Our engineering team worked diligently to fix any cold-related issues that arose, so please rest assured that all in-room climate control units... More 

Boston, MA
Top Contributor
52 reviews 52 reviews
11 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 1 week ago

Just spent two nights attending a professional conference at the Grand Hyatt. Likes: For NYC, very large rooms with high ceilings; comfy beds and furnishings Convenient location, adjacent to Grand Central Station Excellent service level - quick check in and check out; friendly, helpful front desk staff Super fast and efficient elevators Dislikes: A matter of taste, but the public... More 

Was this review helpful? Yes 1
GuestExperienceGHNY, Guest Relations Manager at Grand Hyatt New York, responded to this review

Dear MahrtianWanderer, Thank you very much for your kind words regarding our service, spacious rooms, and convenient location. You may have visited while we were experiencing some of the coldest weather seen in New York City. Our engineering team worked hard to keep our public spaces as warm as possible, and tended to issues as quickly as they arose. For... More 

Senior Contributor
38 reviews 38 reviews
5 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed 1 week ago

I was on a three day business trip in NYC and stayed at the Grant Hyatt as it was close to my client. The staff are friendly, the breakfast really good (especially the Eggs Royale), but the room needed a revamp, especially the bathroom which was a bit tatty. It was comfortable and clean, but for the price I expected... More 

Was this review helpful? Yes 2
GuestExperienceGHNY, Guest Relations Manager at Grand Hyatt New York, responded to this review

Dear tomtapper, Thank you for sharing your thoughts on your recent stay. It is important to us to hear our guests’ perspective on every aspect of their stay, and we appreciate yours very much. We will take note of your suggestions regarding our décor for future improvements we might make. In the future, we can assure you another stay will... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Grand Hyatt New York? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Central station(75)
  • Great location(41)
  • Very clean(28)
  • Times Square(25)
  • Right next(11)
  • Good size(8)
  • Very nice(6)
  • Double beds(5)
  • Room service(5)
  • Friendly and helpful(5)

Additional Information about Grand Hyatt New York

Address: 109 East 42nd Street, Park Avenue at Grand Central Terminal, New York City, NY 10017
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Hyatt New York 4*
Number of rooms: 1306
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hyatt Hotels Corporation, Expedia, Travelocity, BookIt.com, Agoda, Priceline, Hotwire, HotelTravel.com, Hotels.com, TripOnline SA and Odigeo so you can book your Grand Hyatt New York reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Grand Hyatt New York City
Hyatt New York City
Hotel Hyatt New York
Grand Hotel Hyatt New York
New York City Grand Hyatt Hotel
Hyatt Hotel New York City
Grand Hyatt Hotel New York
New York Hyatt
New York City Hyatt
Hotel Style:
#30 Green Hotel in New York City
#148 Luxury Hotel in New York City
#190 Romantic Hotel in New York City
#207 Family Hotel in New York City
#227 Business Hotel in New York City

1,716 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (1338)
Viewed
Room/suite (425)
Viewed
Hotel & grounds (270)
Viewed
Bathroom (131)
Viewed
View from room (82)
Viewed
Dining (36)
Viewed
Business center/function rooms (4)
Viewed
Family/play areas (4)
Viewed
Pool/beach area (4)
Viewed
0:50
Videos (1)
Viewed
Other (381)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (352)
Viewed
Amenities (141)
Viewed
Grand Club One King (16)
Viewed
Grand One King Room (32)
Viewed
Grand Two Double Beds (22)
Viewed
Restaurants and Bars (51)
Viewed
The Hotel (49)
Viewed
VIP Suite (41)

Management photos: Courtesy of the property manager

Viewed
All management photos (26)
Viewed
Hotel & grounds (6)
Viewed
Room/suite (5)
Viewed
Dining (3)
Viewed
Other (12)
Hotels you might also like...
Check In Check Out
Price Your Stay

Staying in Midtown

Neighborhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighborhood