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Grand Hyatt New York

4.0 of 5 109 East 42nd Street, Park Avenue at Grand Central Terminal, New York City, NY 10017
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Grand Hyatt New York
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Grand Hyatt New York
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4,644 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
1 of 5 stars Reviewed yesterday NEW

I'm a Hyatt Platinum member who always stays in Hyatt Hotels for business and pleasure. I've stayed in plenty of Hyatts and Andaz's and this current stay (we're still here!) has been my worst. We're on a family holiday from Australia and arrived at 2am this morning after 26 hours on the road with an 8 yo and10 yo. When... More 

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Phnom Penh, Cambodia
18 reviews 18 reviews
18 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We checked in on a Friday afternoon around 4:30 pm...it was a zoo!! I was trying to find the premier guest check in, but when I asked a lady at the screens near concierge where it was, she rudely pointed me to the line of about 12 people...FORTUNATELY, an agent came from the Premier desk to check me in there!... More 

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Melbourne, Australia
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 days ago NEW

The location of the Grand Hyatt was perfect for a first trip to NYC. However, the service of the hotel was very extremely average. I was incredibly disappointed by being allocated the wrong room upon check in and was forced to speak to multiple members of management before finally getting the room changed to exactly what I had booked online.... More 

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Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I stayed at the Grand Hyatt with my friends during the Thanksgiving break from our universities. We flown in from all over the states to meet up in NYC and The Grand Hyatt provided us a lot of advantageous opportunities. Starting with its well known name so a cab ride back to the hotel was so simple. Not to say... More 

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Atlanta, Georgia
Top Contributor
119 reviews 119 reviews
27 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I stay at the Grand Hyatt several times a year and its management needs to get its act together -- hotel service is becoming unacceptable. A few examples: it took an hour and 15 minutes to get a room service sandwich at 8:30 p.m. on a weeknight. At the otherwise very nice market on the first floor, the staff was... More 

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GuestExperienceGHNY, Guest Relations Manager at Grand Hyatt New York, responded to this review

Dear lllaroo, Thank you for sharing some thoughts on your recent stay. Feedback from such a frequent guest as yourself is extremely valuable to us. Please be assured that we have made note of your comments regarding the delays in service, and will be reviewing our processes to ensure speedy, attentive service is being delivered. Our goal is offer consistently... More 

Top Contributor
73 reviews 73 reviews
27 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

With company office in Lincoln Building across the street, the hotel was my first choice. Particularly, with my experiences with the Hyatt Group, Hyatt is well known for foods served in their restaurants. In the morning, it did get busy catching the elevators.

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Indiana, Pennsylvania
Top Contributor
175 reviews 175 reviews
33 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Location, location, location is the key to this hotel. Connected to Grand Central and walking distance to everything. The hotel is beautiful but the rooms are very small. For the price you sort of expect more. Of course clean and comfortable and great fitness center. Nice bar area on the lobby level. Service is good. But again, they key here... More 

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GuestExperienceGHNY, Guest Relations Manager at Grand Hyatt New York, responded to this review

Dear LaurLaw, Thank you for sharing a few thoughts on your recent stay. We are pleased to hear that not only the location of our hotel, but the décor, fitness center, cleanliness, and service enhanced your stay. We regret that we were unable to exceed your expectations while you were on property. If you have additional feedback on how we... More 

5 reviews 5 reviews
4 of 5 stars Reviewed 1 week ago NEW

We stayed here 2 nights in December. Had a regular room with 2 double beds on the 30th floor with a view of buildings. The location was great, just a mile from everything we wanted to do at Christmastime -- Rockettes, Lord & Taylor and Saks, theater district. The room was small, which is to be expected in NYC. Very... More 

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San Francisco, California
Top Contributor
50 reviews 50 reviews
35 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

The Grand Hyatt is actually a rather good hotel. There was a long check-in time (I was about 7 people deep in line) at 5pm in the evening. The Front Desk was very accommodating though and friendly. I was in an upgraded room with a king bed and high floor. I received free drink coupons at their cafe. The room... More 

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1 review
5 of 5 stars Reviewed 1 week ago

fabulous hotel. I am in a wheelchair and everything was perfect 10/10 nothing was too much trouble. I stayed for 15 nights and I will book for next year. I stayed on the 32 floor, it was quite and all staff were great

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Hotel Summarization (Beta)

What travelers say

  • Central station(101)
  • Great location(57)
  • Times Square(38)
  • Very clean(36)
  • Right next(11)
  • Good size(8)
  • Empire state building(8)
  • Very nice(6)
  • Double beds(5)
  • Room service(5)

Additional Information about Grand Hyatt New York

Address: 109 East 42nd Street, Park Avenue at Grand Central Terminal, New York City, NY 10017
Phone Number:
Location: United States > New York > New York City > Manhattan , Midtown
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Grand Hyatt New York 4*
Number of rooms: 1306
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Also Known As:
Grand Hyatt New York City
Hyatt New York City
Hotel Hyatt New York
Grand Hotel Hyatt New York
New York City Grand Hyatt Hotel
Hyatt Hotel New York City
Grand Hyatt Hotel New York
New York Hyatt
New York City Hyatt
Hotel Style:
#29 Green Hotel in New York City
#142 Luxury Hotel in New York City
#179 Romantic Hotel in New York City
#182 Family Hotel in New York City
#212 Business Hotel in New York City

1,688 photos of this hotel

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Room/suite (413)
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View from room (81)
Hotel & grounds (263)
Dining (34)
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Business center/function rooms (4)
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Pool/beach area (4)
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Amenities (141)
Grand Club One King (16)
Grand One King Room (32)
Grand Two Double Beds (22)
Restaurants and Bars (51)
The Hotel (49)
VIP Suite (41)

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Hotel & grounds (6)
Room/suite (5)
Dining (3)
Other (12)
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Staying in Midtown

Neighborhood Profile
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.