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Grand Hyatt New York

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109 East 42nd Street, Park Avenue at Grand Central Terminal, New York City, NY 10017
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Grand Hyatt New York
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5,605 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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London, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed yesterday NEW

Friendly check in staff (again very helpful on checking out). The hotel enjoys a good mid town location for both business and tourists. This is reflected in the melange of people in the bustling and large foyer. Beds are comfortable and the rooms of a good size for New York. Breakfast does the job and service is attentive. Functional and... More 

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Houston, United States
5 of 5 stars Reviewed yesterday NEW

only there for a day but the hotel lobby was pleasant and open and the room was spacious and spotless. all amenities that I needed were available. Shower was a little narrow but otherwise comfortable. I would happily stay again at this hotel.

Review collected in partnership with Hyatt Hotels

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Fort Lauderdale, Florida
Level Contributor
49 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I stayed here for one night in August, mainly for the proximity to Grand Central and price. Not the best idea. I love Hyatts, but I was very disappointed by this one. The hotel is a zoo!!! At midnight, the elevators were mobbed to up to the guest rooms. Our room was large for NYC (I'm not sure if we... More 

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Nashville
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We have stayed at this property the past 8 years- love the location attached to Grand Central and the ease of getting around the subway system. This was a special year with my daughter turning 21. We do not get to stay on the club level but decided to splurge this time.The Club was closed so we did not have... More 

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Silver Spring, Maryland
Level Contributor
85 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

If you are accustomed to Hyatt stays, you might be disappointed here. Very modern looking rooms but the systems are not too reliable. Also the location makes this hotel a literal zoo. Parking system is too complicated for no reason, cleaning staff knocked on the door every morning even if the do not disturb sign was out.

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Cleveland, Ohio
Level Contributor
246 reviews
118 hotel reviews
common_n_hotel_reviews_1bd8 219 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Okay, so I didn't give it 5 stars, but there's plenty to like here. First of all, location. Right above Grand Central Station, close to great restaurants, tourist attractions, but NOT next to Times Square! Check-in was a bit awkward....I had received an email about a $10 upgrade, but when we arrived, was told there was no such availability. Whatever.... More 

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New York, United States
4 of 5 stars Reviewed 3 days ago NEW

Very disappointed that the Club Level was closed starting Saturday evening. Even though, breakfast vouchers were issued, Sunday morning extremely long line to get into restaurant area for the buffet. Service staff, pleasant; however, felt rushed to hurry through meal because so many people waiting to get into area.

Review collected in partnership with Hyatt Hotels

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Jersey City, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

Excellent experience. My room was less that $200 - not including taxes but atypical for the Grand Hyatt. Service was amazing. However, we rarely give credit to the Housekeepers. Well mine was absolutely amazing and provided exceptional service. I wish I could remember her name. I had a great time. Check it out!!!!

Review collected in partnership with Hyatt Hotels

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Abu Dhabi, United Arab Emirates
5 of 5 stars Reviewed 3 days ago NEW

Excellent hotel with great facilities and location. The Grand Club is a must have during the stay especially for the families. The staff are friendly and helpful and we thoroughly enjoyed our stay. Keep it up!

Review collected in partnership with Hyatt Hotels

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Glasgow, United Kingdom
Level Contributor
162 reviews
110 hotel reviews
common_n_hotel_reviews_1bd8 255 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

We only stayed for two hours, and checked out into another Hotel for our 4 night NY break. They knew it was a special Birthday, and gave us the worst room in the Hotel. Brown, dingy room with a view of the aircon pipes at the rear of the Hotel. We refused to accept it and after a long wait... More 

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GuestExperienceGHNY, Guest Relations Manager at Grand Hyatt New York, responded to this review

Dear bax52, We appreciate the opportunity to learn about your experience, but we are disappointed we seemed to have missed the mark when appointing your room. When honoring guest requests, we will do everything within our power to accommodate special occasions. However, on occasion, a particular busy period for us limits our ability to offer room upgrades. We do apologize... More 

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Staying in Midtown

Neighborhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
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