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Grand Hyatt New York

4.0 of 5 109 East 42nd Street, Park Avenue at Grand Central Terminal, New York City, NY 10017
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Grand Hyatt New York
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Grand Hyatt New York
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4,461 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Contributor
45 reviews 45 reviews
30 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed yesterday NEW

Décor is modern, adjacent to Grand Central so location is great. All staff were courteous and helpful. Airport shuttle nearby. Bathroom is a bit small, shower is narrow. TV was mounted on a wall perpendicular to bed. Though it was on a swivel, the angle was only about 40 degrees or so, so it was a bit awkward to watch... More

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Top Contributor
157 reviews 157 reviews
43 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed yesterday NEW

The hotel was huge but functioned well. Reception, the lifts and room service were all pretty prompt. Rooms were typical size for New York and clean and well furnished. There is deli in the lobby and I liked that you had a fridge in the room that you could fill with your own items and avoid the usual high mark... More

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Milton Keynes, United Kingdom
13 reviews 13 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

Yet again..we have had a fantastic stay in the Grand Hyatt New York..brilliant service in every department..some members of the breakfast team have been there for 3 of our visits and unbelievably always recognize us and ask how we are getting on. Fantastic location and well worth the extra few $$ ...thoroughly recommend!

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4 reviews 4 reviews
4 hotel reviews
1 of 5 stars Reviewed yesterday NEW via mobile

Stayed here in the late of September. Check in was nothing special. I felt like I was handled by a robot who didn't even smile. I think the hotel staff should learn how important the first impression was. The room was small and nothing special. It was just not worth compared to the price you paid. The breakfast was okay.... More

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London, United Kingdom
Senior Contributor
44 reviews 44 reviews
16 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I have stayed at many Hyatt Hotels the world over and have never been disappointed, except at this one. Let me explain. The facilities were excellent, so in this way they do definitely maintain the standard at Hyatt I expect. Location: Location is excellent and easy to get around to all of Manhattan from there, being just a 20 min... More

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Senior Reviewer
7 reviews 7 reviews
5 of 5 stars Reviewed 2 days ago NEW

great location... nice rooms and clean rooms. good for once to want to use grand central station to go upstate new york. staff were helpfull and beds were comfortable. no complains. will stay again for sure .

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Top Contributor
377 reviews 377 reviews
81 hotel reviews
86 helpful votes 86 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

The Grand Hyatt has an excellent location next to Grand Central. My room was reasonably sized and clean. But at slightly over $500 per night, the price was simply too high: This is not a very good value.

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GuestExperienceGHNY, Guest Relations Manager at Grand Hyatt New York, responded to this review

Dear Mark P, We regret to hear that you were not thoroughly satisfied with your stay. While our location next to Grand Central Terminal and the size of our rooms were to your liking, we also want you to feel as though a stay at our hotel is valuable. If you have further feedback regarding how we can improve your... More

Aberdeen, United Kingdom
11 reviews 11 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Arrived at close to midnight to be met by the manager saying the hotel was over sold, funny so was our flight, how this happens I don't know. Anyway the manager Scott was very obliging and put us in the palour room. The room was large which had connecting doors to bedrooms I presume? We had to sleep in a... More

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Newcastle upon Tyne, United Kingdom
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We travelled her over new year. I was 16 weeks pregnant. I was tired. We had spent 4 hours in a queue to get through customs at the airport. I was very tired. When we got to the hotel, it was very impressive, but I was too tired to notice at this point. Checked in with an over friendly front... More

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Saskatoon, Canada
14 reviews 14 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed in October for four nights while my wife was at business meetings. You can't beat the location. It's next door to Grand Central Station so you are connected to all transportation in New York. We took the airporter shuttle from JFK and it stops a block away. The hotel itself somewhat fit the Grand name, but was lacking in... More

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Hotel Summarization (Beta)

What travelers say

  • Central station(113)
  • Great location(66)
  • Times Square(46)
  • Very clean(42)
  • Right next(11)
  • Empire state building(11)
  • Good size(8)
  • Very nice(6)
  • Double beds(5)
  • Room service(5)

Additional Information about Grand Hyatt New York

Address: 109 East 42nd Street, Park Avenue at Grand Central Terminal, New York City, NY 10017
Phone Number:
Location: United States > New York > New York City > Manhattan , Midtown
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Grand Hyatt New York 4*
Number of rooms: 1306
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Also Known As:
Grand Hyatt New York City
Hyatt New York City
Hotel Hyatt New York
Grand Hotel Hyatt New York
New York City Grand Hyatt Hotel
Hyatt Hotel New York City
Grand Hyatt Hotel New York
New York Hyatt
New York City Hyatt

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Room/suite (353)
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Grand One King Room (32)
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VIP Suite (41)

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