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Grand Hyatt New York

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109 East 42nd Street, Park Avenue at Grand Central Terminal, New York City, NY 10017
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Grand Hyatt New York
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Grand Hyatt New York
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4,928 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Halifax, Canada
11 reviews 11 reviews
11 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed today NEW

I travel to New York about four times a year and first stayed at this hotel in the fall. I have not stayed at any other hotel since. The friendly staff, cleanliness of the hotel rooms, and its convenient location make this the perfect stay.

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Bountiful, Utah, United States
Top Contributor
59 reviews 59 reviews
29 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This is a tremendous hotel right in the heart of the action in New York City. The attachment to Grand Central Station and the staff make this one of my favorite hotels in NYC. Do yourself a favor and try out the food court in the basement of Grand Central.

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Philadelphia, Pennsylvania
1 review
3 of 5 stars Reviewed 2 days ago NEW

Stayed the the Grand Hyatt NYC over the weekend. Tons of kids everywhere due to event all weekend. Room decent but VERY noisy, especially since we were placed 2 doors away from the elevator, mind you there were kids running up and down the hallway all hours of the night... did not call the front desk because I didn't want... More 

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Los Angeles, California
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 days ago NEW via mobile

I was traveling on business and our corporate travel department booked me in this hotel. This was so disappointing. Service was low level. Rooms were very small and not very clean. There were stains on sofas and overall, not an inviting experience. Spend a little more money and for a few dollars more, get a better experience. I would not... More 

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GuestExperienceGHNY, Guest Relations Manager at Grand Hyatt New York, responded to this review

Dear ApickyMOG, Thank you for your review. We are troubled that you encountered several issues during your stay. Our rooms are known for being well kept and up-to-date. In addition, the service from our staff should be unmatched. We hope that you were able to easily take care of business and access your meetings with ease from our hotel. If... More 

Senior Contributor
37 reviews 37 reviews
23 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Having lived in NYC for some time, i never thought i would stay at this hotel upon my return. However what i've learned is that it's the best location in the city logistically for getting uptown, downtown, cross town, especially if you understand the subway system. Hotel runs along 4-5-6 green line, you can take shuttle to red line 1-2-3... More 

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Phoenix, Arizona, USA
Top Contributor
216 reviews 216 reviews
57 hotel reviews
74 helpful votes 74 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This hotel is located directly over Grand Central Station and is only a twenty or so minute walk to the theater district. We also took the subway directly from the hotel to Times Square (a kind of subway shuttle service). The beds are typical Hyatt beds, very comfortable. I was upgraded but the layout of the junior suite was awkward... More 

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Senior Contributor
46 reviews 46 reviews
27 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Stayed here for 7 nights and had a great time. Reception always seemed to be busy with long queues but the staff were helpful, professional, pleasant and friendly. The room was a good size for a hotel in a major city. Immaculately clean, comfortable and having all the amenities one could ask for. The location of this hotel is great.... More 

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Senior Contributor
22 reviews 22 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

i got two free nights at a Hyatt through their credit card offer, so I was expecting to get a ghetto room, even though it was a nice hotel. They gave me a great room, King bed, sofa bed, great bathroom, fridge. All good. The staff gave me some free coffee vouchers and some bottled water on arrival and were... More 

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Los Angeles, California
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

This was a surprisingly bad hotel. Giving it two stars because staff is friendly. Room, as to be expected, is small. However other NY hotels are much more creative with this lack of space. The bathroom is ridiculously small and the sink is tiny. That would be okay except there is a shelf that partially covers a crucial couple inches... More 

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GuestExperienceGHNY, Guest Relations Manager at Grand Hyatt New York, responded to this review

Dear Frabika, Thank you for your review. As frequent travelers to New York, we are disappointed that you did not enjoy your stay. Our guest rooms, while on average slightly larger than most New York hotel rooms, feature different layouts. We would be more than happy to either relocate you pending availability, or to discuss with you prior to arrival... More 

Franklin Square, New York
Top Contributor
86 reviews 86 reviews
7 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Great rooms and atmosphere.Many amenities and nice bed..Near Grand Central Station and many places to eat ..Go for it. Nice employees also. Close to all. Near theatres. A+++++++++++++++++++There is nothing not to like.

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Hotel Review Summarization

What travelers say

  • Central station(65)
  • Great location(35)
  • Very clean(26)
  • Times Square(21)
  • Right next(7)
  • Good size(5)
  • Double beds(4)
  • Empire state building(4)
  • Very good(4)
  • Friendly and helpful(4)
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1,717 photos of this hotel

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Hotel & grounds (275)
Bathroom (132)
Room/suite (432)
View from room (82)
Dining (37)
Pool/beach area (4)
Business center/function rooms (4)
Family/play areas (4)
Videos (1)
Other (385)

Expert photos: Taken by TripAdvisor travel experts

All expert photos (352)
Amenities (141)
Grand Club One King (16)
Grand One King Room (32)
Grand Two Double Beds (22)
Restaurants and Bars (51)
The Hotel (49)
VIP Suite (41)

Management photos: Courtesy of the property manager

All management photos (9)
Hotel & grounds (1)
Other (8)
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Staying in Midtown

Neighborhood Profile
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
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