We stayed in the Grand Hyatt four nights (17Jun-21Jun) and New York was the first of four cities we visited. I only have 4 faults with this hotel: 1-On a first inspection of the room we found the shower curtain covered with mould. Advised staff of problem and went out to eat, when we returned almost two hours later the... more

In the winter time Grand Hyatt is great to stay at since it has a direct passage that links it to Grand Central. That way you never have to go outside to get to the subway or trains. But the rooms are getting a little old and dirty. our last stay here we had to keep the bathroom door closed... more

A great beginning-our rooms were not yet ready, so the man at the bell desk soothed our travellers' wearines with a round of complimentary drinks. Once settled in our rooms, the heater inexplicably came on. Repairman was there in minutes, although the option of a room change was offered. Business offerings like high speed, executive suite, etc were up to... more

My boyfriend and I stayed at the Grand Hyatt for a week in July, and we had a lovely stay! The location of the hotel is just right, within walking distance of places like madison/lexington/park avenue and also within close proximity to central park and times square. And as Central Station is only next door the subway is also very... more

We stayed there for 5 nights and I have to say the location is pretty perfect. Right on Grand Central Terminal, 10 mins walk to Times Sqaure - gernerally a great base for exploring the city. Rooms are good, bathroom was on the small side but clean. Service was always good. Would reccomend this hotel. more

As always before heading somewhere I come to this forum to check out the reviews. Looking at the reviews of the Grand Hyatt I started to get a little discouraged. It spoke of small rooms, lack of customer service, noisy and no hot water. Well I must say I encountered none of these factors. My flight was 10 late but... more

We had a king size room with a rollaway bed for our daughter. Room was spacious, bed was comfortable, aircon worked fine, room was clean, fresh towels daily. I was surprised there wasn't a kettle to make a cup of tea or coffee but other than that we liked it. The location was really central. Approx 15 min walk from... more

As soon as we waked into the lower lobby, my son thanked me for booking us such a great place. He has been to nicer hotels but loved this lobby area. With all the stone, beautiful lighting, bling, etc the common areas of the hotel are very nice. Between the fact we were staying on points and the hotel was... more

Ask for rooms without connecting doors - they were so thin I heard the entirety of "Marley & Me" from the next room at 1am Rooms are large and very 1980s. more