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Grand Hyatt New York

4.0 of 5 109 East 42nd Street, Park Avenue at Grand Central Terminal, New York City, NY 10017
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#260 of 453 Hotels in New York City
4,348 Reviews 4 of 5 stars
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Grand Hyatt New York
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Grand Hyatt New York
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4,348 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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henderson, nv
Senior Contributor
35 reviews 35 reviews
18 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stayed at this hotel due to its location. I'm not a Hyatt status member, but I still was upgraded to a nice "executive room" upon arrival. The executive room was on a higher floor, had a sofa and table, bathroom robe/slippers. The bed was comfortable. The room was relatively quiet. The room service was good and on time. Overall, I... More

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Rockville, Maryland, USA
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

The Grand Hyatt is a nice hotel and it lives it up to the brand. Our room was spacious (for NYC), the decor was updated. The elevators were fast (this is a very busy hotel that hosts many conferences so this factor was important for me). The only negative factor was that our bed despite of being comfortable (the mattress,... More

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Senior Contributor
23 reviews 23 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed yesterday NEW

Nice hotel just Next to Grand Central and a 10 minute walk from Times Square. The restaurant is ok menu-wise, but totally lacks ambience. In fact, it reminds you about a cafeteria. If you are a member of Hyatt Gold Passport the Starbucks in the lobby will treat you to free coffee and mineral Water for the duration of your... More

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Top Contributor
95 reviews 95 reviews
82 hotel reviews
63 helpful votes 63 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Stayed here as part of elite diamond status challenge. I'm thinking I won't complete the challenge (I'm diamond at Hilton and Gold at Marriott) after staying here. Rooms were small and the wood cabinet in the bathroom had water damage and was coming apart on the side. Also, last tenant set the alarm for around 5 AM and so woke... More

Was this review helpful? Yes 1
Top Contributor
70 reviews 70 reviews
19 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

As there were 3 of us - we had a double double room - got the 31st floor overlooking Grand Central and found everything to be very good- bathroom cleanliness and supplies, comfortable bed, air con worked and the room was very well appointed with a walk in closet. All round we were very happy. We did not try any... More

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London, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 days ago NEW

This is supposed to be a high class hotel - well it is ALL SHOW AND NO SUBSTANCE. Having had email correspondence on out complaint a week has now passed with out any further contact. They ignored our special room request and then we had to change twice, and that is just the beginning of a catalogue if woes

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Thornhill, Canada
Senior Contributor
43 reviews 43 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I was in New York on business and I enjoyed my 3 night stay at the hotel, although there were a few deficiencies. The towels are almost threadbare and the housekeeping could be improved. But overall the room was large and I had a double size bathroom with a double sink. Being with my daughter, this made a difference to... More

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Greenwich, Connecticut, United States
1 review
1 of 5 stars Reviewed 3 days ago NEW

Very rude and unhelpful staff, nothing special about small rooms and they don't much care that you're spending your hard-earned money there. I never write reviews but have rarely been this disappointed in any customer-service oriented business. Shameful.

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London, United Kingdom
Top Contributor
55 reviews 55 reviews
13 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Good location but a very busy hotel due to grand central terminal next door. It's also very hard to find a taxi due to this reason. Rooms are very small and lacking basic amenities like water, mini bar, bath robe, coffee machine. Internet annoying that you have to log in each time. Luckily I didn't have to pay as a... More

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GuestExperienceGHNY, Guest Relations Manager at Grand Hyatt New York, responded to this review

Dear beiruteater, I appreciate you taking a moment to share your review, but I’m sorry to hear that your experience was unsatisfactory overall. While it sounds like you found some aspects of your stay enjoyable, I understand that you also encountered several problems. For any issues with in-room amenities, we always encourage guests to contact the front desk and appropriate... More

Senior Contributor
27 reviews 27 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Perfect location. Hotel staff excellent, Rooms nice and clean. I spent 3 days at this hotel and enjoyed every minute of my time there. You will be in walking distance to a lot of sites. I would stay there again. In fact I will more then likely stay there again in a January.

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Hotel Summarization (Beta)

What travelers say

  • Central station(124)
  • Great location(69)
  • Times Square(54)
  • Very clean(45)
  • Empire state building(12)
  • Right next(11)
  • Good size(8)
  • Very nice(6)
  • Double beds(5)
  • Room service(5)

Additional Information about Grand Hyatt New York

Address: 109 East 42nd Street, Park Avenue at Grand Central Terminal, New York City, NY 10017
Phone Number:
Location: United States > New York > New York City > Manhattan , Midtown
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Grand Hyatt New York 4*
Number of rooms: 1306
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Also Known As:
Grand Hyatt New York City
Hyatt New York City
Hotel Hyatt New York
Grand Hotel Hyatt New York
New York City Grand Hyatt Hotel
Hyatt Hotel New York City
Grand Hyatt Hotel New York
New York Hyatt
New York City Hyatt

1,611 photos of this hotel

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Bathroom (118)
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Dining (25)
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Amenities (141)
Grand Club One King (16)
Grand One King Room (32)
Grand Two Double Beds (22)
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VIP Suite (41)

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