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Grand Hyatt New York

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109 East 42nd Street, Park Avenue at Grand Central Terminal, New York City, NY 10017
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Grand Hyatt New York
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Grand Hyatt New York
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5,036 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Jakarta, Indonesia
Senior Contributor
28 reviews 28 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed yesterday NEW

$70/day for PARKING..... !!! Next time have to arrange better transportation, because this hotel is just next to busy Grand Central station (there are a lot of food stall at underground level until 10PM). When we came, there were lots of students from Europe country, waiting for checked in , so it was really crowded. Room is OK but you... More 

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Sydney, Australia
1 review
5 of 5 stars Reviewed yesterday NEW

My husband and I travelled to NYC for our first anniversary in April 2015. We had originally booked for 5 nights over the Easter holidays however extended our stay for another 5 nights which was the rest of our stay in NYC. The hotel also gave us the cheaper rate (of a deluxe room) for the extension of our stay... More 

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Sao Paulo
15 reviews 15 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed yesterday NEW

Heating does not work properly, and staff was unable to adress the problem. DO NOT STAY THERE AROUND WINTER! The value for your money is rather poor, compared to what you can get in any other city in the us for the same price. but hey, its NY. The quality of the rooms greatly lags other grand hyatt hotels around... More 

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Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 of 5 stars Reviewed yesterday NEW

Central location, well appointed rooms. Very clean and tidy. Staff were very nice and helpful. Downstairs bar is very expensive though. You can do a whole circuit of New York from here in 6 hours. That includes grand central station, empire building, time square, Central Park and lower Manhattan - 9/11 memorial and Statue of Liberty/Brooklyn bridge views.

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London, United Kingdom
1 review
4 of 5 stars Reviewed yesterday NEW

Do verify they get your points in if you held a gold passport. Even if you check in with it and they give you vouchers you may no get the points and forget about trying to get them back in your next stay in the exact same hotel, they will not give them to you.

Review collected in partnership with Hyatt Hotels

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Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Grand Hyatt New York in my opinion is one of the best choice of travelers who want to be in the heart of Manhattan but not in the madness of Times Square .minutes walking from Empire State from Times Square Macy's Broadway and of course grand terminal which is located next to the hotel. The rooms are huge clean and... More 

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Manchester, United Kingdom
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We stayed here for five nights. Check in was very efficient. We paid for a room with a view, and asked for a view of the Chrysler Building. In the end we got a view of Grand Central Station; we could see a reflection of the Chrysler Building, at least. There was dust on the lamp and the vent on... More 

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GuestExperienceGHNY, Guest Relations Manager at Grand Hyatt New York, responded to this review

Dear 289Tom, Thank you for reviewing your stay. As noted, we do indeed offer free WiFi as of February of this year. We apologize if this was not made clearer to you. Though we could offer some fine points, especially in terms of our concierge service and location next to Grand Central Terminal, we regret that you were not more... More 

State College, Pennsylvania
Senior Contributor
46 reviews 46 reviews
32 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The hotel is huge, with an amazing entrance to the lobby. Everything is very modern. The location is good, just a few minutes from Times Square. The room was big, cozy and super clean. We did the check-in and check-out by ourselves and it saved us a lot of time. Therefore we cannot speak about customer service because we didn't... More 

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Prague, Czech Republic
Senior Contributor
35 reviews 35 reviews
17 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed two nights for an event and I was surprised how big the rooms are, mine had even a walk in closet and good size bathroom. View from my room was to a wall but ylu know what they say, behind the wall is NYC :) The location is awesome, it is literally next to the Grand Central Terminal so... More 

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Albany, New York
2 reviews
4 of 5 stars Reviewed 2 days ago NEW

Busy check in. Grand lobby, nice bar with snacks and city street views. Great handy deli where you can grab breakfast or lunch. Beer and wine on the go too. We had a king room. Very nice. One downer was no coffee in the room but it was easy enough to get it downstairs. I don't recommend ordering a pot... More 

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Hotel Review Summarization

What travelers say

  • Central station(56)
  • Great location(32)
  • Very clean(23)
  • Times Square(17)
  • Right next(6)
  • Empire state building(4)
  • Very good(4)
  • Very nice(3)
  • Friendly and helpful(3)
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Hotel & grounds (281)
Room/suite (452)
Bathroom (134)
Business center/function rooms (5)
Dining (38)
View from room (83)
Pool/beach area (4)
Family/play areas (4)
Videos (1)
Other (396)

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Amenities (141)
Grand Club One King (16)
Grand One King Room (32)
Grand Two Double Beds (22)
Restaurants and Bars (51)
The Hotel (49)
VIP Suite (41)

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All management photos (9)
Hotel & grounds (1)
Other (8)
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Staying in Midtown

Neighborhood Profile
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
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