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The Carlyle, A Rosewood Hotel

5.0 of 5 35 East 76th Street, New York City, NY 10021
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Certificate of Excellence 2014
The Carlyle, A Rosewood Hotel
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The Carlyle, A Rosewood Hotel
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418 reviews from our community

Traveler rating
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91
156
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Asheville, North Carolina
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed with a package deal that included dinner and a show at the Café Carlyle. The check-in itself was a wonderful experience. Then guided by a white gloved elevator attendant to one of the most beautiful rooms ever. We had a killer view of the New York skyline. We spent the afternoon exploring Madison Ave. and Central Park, right... More

Was this review helpful? Yes
Knoxville, Tennessee
Contributor
14 reviews 14 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Opened the door to the lovely room and expected good things. Disappointed by everything from the dirty carpet, shabby furniture and unclean bathroom to the ridiculously expensive room service and the never-working room key. One bright spot was the ever present, always African-American, white gloved elevator operator who had a master key and could let me into my room, despite... More

Was this review helpful? Yes
Giovanni_Beretta, General Manager at The Carlyle, A Rosewood Hotel, responded to this review

Please allow me to express my sincerest apologies for the inconveniences and disappointments you experienced during your stay, from the issues you had with the room key to the room condition. It is simply inexcusable, and I know my apologies cannot even begin to make amends for the frustrations you felt while visiting New York. We would very much like... More

Richmond, Illinois
Senior Reviewer
7 reviews 7 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

My husband and I stayed here sadly, for only one night. The hotel is absolutely beautiful. From the time you enter, there is a peaceful, elegant ambiance. The staff are all super professional yet friendly and helpful. I really wish we could have stayed longer.

Was this review helpful? Yes 1
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband and I wanted to show our four children NYC!! We'd just had our first trip the previous year and knew this was a city we wanted our children to experience. Little did we know how we may have ruined it for them to ever go back. You see we booked two rooms. It was our first time not... More

Was this review helpful? Yes 1
Giovanni_Beretta, General Manager at The Carlyle, A Rosewood Hotel, responded to this review

Thank you for staying with us on your recent trip to New York. I’m thrilled that we were able to provide you with a unique and one-of-a-kind experience for you and your family! I have also shared your review with our staff, as I knew they would be just as pleased as I was to receive such complimentary words. I... More

forest hills
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed for but a brief moment. Overnight in Manhattan for a local celebration. But even that momentary glimpse underscored the tradition expected and elegance delivered. There is nothing technologically showy or flashy here. Millennials may not approve...but the fine appointments, the gracious service, the classic decor all combine to score a great overnight stay!

Was this review helpful? Yes 1
Giovanni_Beretta, General Manager at The Carlyle, A Rosewood Hotel, responded to this review

Thank you for staying with us on your recent trip to New York. I’m thrilled that we were able to provide you with a unique and traditional experience. I also shared your kind words to the team, who were just as pleased as I was to receive such complimentary words. I can only hope that we will be able to... More

Stockholm, Sweden
Top Contributor
68 reviews 68 reviews
31 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We have been looking for a really nice hotel to stay in for our 1-2 yearly family visits to NYC after Essex House got a new owner and the service level there went down as did the quality of the breakfast. The Carlyle is truly great. A dignified and quiet hotel. Only one block from Central Park, which we do... More

Was this review helpful? Yes
Giovanni_Beretta, General Manager at The Carlyle, A Rosewood Hotel, responded to this review

Our staff prides itself on extending only the highest levels of quality, service and hospitality, and I take great pleasure in sharing your very kind comments, regarding your recent stay, with them. It is also a true pleasure to hear you enjoyed the room, breakfast buffet, gym facilities and location as well. Thank you so much for staying with us... More

Winnipeg, Canada
1 review
5 of 5 stars Reviewed 3 weeks ago

I stayed here with my mom and teenage daughter for a long weekend trip. It was a great location a block from Central Park. Ask for room on floor 18 or higher to get a great view. The service was impeccable! From the door man, elevator man, front desk staff and the wait staff in the restaurant. The Breakfast buffet... More

Was this review helpful? Yes
Giovanni_Beretta, General Manager at The Carlyle, A Rosewood Hotel, responded to this review

I would like to sincerely thank you for the kind words and for staying with us this past August. I am thrilled to hear that you enjoyed your stay. It was a pleasure having you with us, and I speak for the entire staff when I say; we look forward to welcoming you back to The Carlyle in the not... More

London
Top Contributor
62 reviews 62 reviews
47 hotel reviews
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I have stayed at this landmark hotel countless times and am never disappointed. Didn't want to pass on the opportunity to congratulate the hotel and its staff for staying a cut above the rest. As ever a joy to stay at a home away from home.

Was this review helpful? Yes
Giovanni_Beretta, General Manager at The Carlyle, A Rosewood Hotel, responded to this review

First, please allow me to thank you for your continued support over the years. Our goal at The Carlyle is to provide exceptional service and to ensure every stay meets the expectations of our guests. I have shared your review with our staff, as I knew they would be just as pleased as I was to receive such complimentary words.... More

UK
Top Contributor
66 reviews 66 reviews
20 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Just back from 6 nights at the Carlyle. We booked a package with Expedia and price seemed too good to be true. We had some concerns that the room may not be that good. We needn't have worried. The room was spacious, comfortable, quiet and clean. The hotel was in a good location two blocks from the subway. Staff were... More

Was this review helpful? Yes
Giovanni_Beretta, General Manager at The Carlyle, A Rosewood Hotel, responded to this review

I would like to thank you for taking the time to share your feedback. It am thrilled to hear you enjoyed your time with us and appreciate your kind comments about our staff. It was a pleasure having you with us, and I speak for the entire team when I say; we look forward to welcoming you back to The... More

1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

I have been coming to the Carlyle since 1990/1989? First as a single young girl, the for business then as a married woman and now as a divorcee. I travel to NYC several times per year and this year alone I would have stayed a total of 30 nights! I have always been treated incredibly well and I have always... More

Was this review helpful? Yes 3
Giovanni_Beretta, General Manager at The Carlyle, A Rosewood Hotel, responded to this review

Thank you for taking the time to write and we are extremely sorry to hear of your recent disappointing experience. Please know we are so appreciative of your loyalty to The Carlyle over the past 25 years. This is certainly not how we wish our guests to feel and rest assured we are investigating the matter to ensure this does... More

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Additional Information about The Carlyle, A Rosewood Hotel

Address: 35 East 76th Street, New York City, NY 10021
Phone Number:
Location: United States > New York > New York City > Manhattan , Upper East Side
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Carlyle, A Rosewood Hotel 5*
Number of rooms: 188
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Also Known As:
Carlyle a Rosewood Hotel
The Carlyle a Rosewood Hotel

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