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Comfort Inn Chelsea

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18 West 25th Street, at 5th Avenue, New York City, NY 10010
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490 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Comfort Inn Chelsea
See the most recent reviews
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed May 30, 2015

We found this hotel to be great very affordable and in an excellent position. We walked most places. But was able to use the metro as well. All facilities were great and the bonus of the breakfast was a complete surprise

Was this review helpful? Yes
ComfortInn_Chelsea1, General Manager at Comfort Inn Chelsea, responded to this review

It is wonderful to know that you felt that the Comfort Inn Chelsea was the perfect choice and you found your room to be very comfortable and clean. We are very proud of our staff and it is always motivating to receive such kind comments as yours. I am pleased that they were attentive and helpful. We continuously endeavor to... More 

Centreville, Virginia
1 review
3 of 5 stars Reviewed May 27, 2015

We needed an economical place to lay our heads while touring some NYC colleges. This hotel is well located, near the Flatiron Bldg, near restaurants and in a neighborhood of antique shops. The lobby architecture is interesting; the clerk told me the building was initially designed as a ballroom with apartments above.

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ComfortInn_Chelsea1, General Manager at Comfort Inn Chelsea, responded to this review

Our hotel has a personality. We have had movies shot here. "The Following" staring Kevin Bacon had a show filmed here. Our location in the New York’s is ideal for exploring uptown, downtown, and Times Square and the many fine museums in Manhattan – and we have some of the best restaurants in NY ! We await your return to... More 

The Hague, The Netherlands
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed May 26, 2015

If you want a well centered place with a fine breakfast and an outstanding service: Try this one. My friend and I enjoyed it, and for shore so you do. Where we experiented NY as expensive, this is a bargain and cosy as well. As an extra there's next door a delicious and very good restaurant with the name 'TASTE... More 

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ComfortInn_Chelsea1, General Manager at Comfort Inn Chelsea, responded to this review

Thank you for a super review. It is energizing to be recognized for the quality of our service. Our location is indeed perfect for New York, we have many great attractions close by. Empire State Building, Macy's, Madison Square Park and more are close by. We have a wealth of world famous restaurants.. 11 Madison Park is the fourth best... More 

Chicago, Illinois
Level Contributor
3 reviews
3 of 5 stars Reviewed May 26, 2015

I liked this place, although the rooms were incredibly small. However, the room is only for sleeping anyway. The location is killer and the price is very reasonable. Was here for son's graduation from NYU and its location was great. Could use some more outlets in the rooms. Staff very nice. Free HOT breakfast was a bonus, as was fridge... More 

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ComfortInn_Chelsea1, General Manager at Comfort Inn Chelsea, responded to this review

Many appreciations for not only for choosing our hotel while you attended your son’s graduation ceremony, but for leaving such a kind review. It was our pleasure to provide you with fine Comfort Inn Chelsea service and a few tokens that could brighten your day. We do have much bigger rooms. We have large double bed room with s sofa.... More 

zanesville
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed May 26, 2015

Comfort Inn Chelsea is located within walking...subway.. bus distance of anything you would want to see in New York. The staff are helpful. Breakfast is filling and the rooms are clean and pleasant. We chose it for location and were satisfied when we stayed there the first time. When we return to New York, and we will, we will stay... More 

Was this review helpful? Yes
ComfortInn_Chelsea1, General Manager at Comfort Inn Chelsea, responded to this review

Many thanks for the awesome review. Delighted you had a fantastic stay. My team are true assets and it is only through their hard work that our guests such a great experience. Our location in the New York’s most central district is ideal for exploring uptown, downtown, and Times Square and the many fine museums in Manhattan. I very much... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed May 21, 2015 via mobile

We arrived to the hotel in the morning after a long flight with our 4 year-old child that was very tried and needed an early check in. We were first asked to pay extra 575$ for a few hours and at the end we paid extra 369 $ since we had no choice. Altogether we paid 740$ for 28 hours... More 

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ComfortInn_Chelsea1, General Manager at Comfort Inn Chelsea, responded to this review

Dear Madam, I am very sorry to read your review. However, please let me put the hotels perspective: Check in time is 3pm and check out time was 11 am. You arrived at hotel around 6:30 am. Even though the hotel was almost full we had a room was available. You were charged accordingly; this would be considered a previous... More 

Travelers are raving about these New York City hotels

Howell, Nj
Level Contributor
97 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 143 helpful votes
4 of 5 stars Reviewed May 20, 2015

I usually stay at the Wyndham when I have to spend the night for work, but because of Comfort Inn's cheaper prices, I decided to try it out. Not only were the rooms bigger, but they were exceptionally clean. I got a room with 2 single beds because of availability, but there was still ample room. The bed was comfortable,... More 

Was this review helpful? Yes
ComfortInn_Chelsea1, General Manager at Comfort Inn Chelsea, responded to this review

Thank you for such a glowing review. It is a great accolade! It is a honor that you are recommending us to your colleagues. I am very pleased you had a enjoyed the comfort of the rooms and staff service. For us cleanliness of our rooms is a top priority – I am so pleased you appreciated this. We hope... More 

Twin Cities, MN, USA
Level Contributor
71 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed May 19, 2015

My friends and I checked in on Wednesday, 4/22. Room was small, but we expected that in NYC. The man at the front desk at the time was extremely helpful, so it was a good first impression. We had no issues throughout our stay - room was cleaned every day and everything in our room was in working order. When... More 

Was this review helpful? Yes 1
ComfortInn_Chelsea1, General Manager at Comfort Inn Chelsea, responded to this review

Thank you for your balanced and fair review. I am pleased to hear that you liked the friendly check-in staff and you liked the attentive housekeeping throughout your stay. We do have much bigger rooms. We have large double rooms and large family suites. These rooms are much bigger than the typical Manhattan room. We pride ourselves on our professional,... More 

La Mesa, California
Level Contributor
55 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed May 18, 2015

Our room(s) was clean and orderly. We actually had two rooms. One with a king bed, and one with two queens. We entered into the room with two queens, and there was another bedroom to the right with the king, and a very small bathroom off that bedroom. The beds were comfortable. For the room price, it was fine. The... More 

Was this review helpful? Yes
ComfortInn_Chelsea1, General Manager at Comfort Inn Chelsea, responded to this review

Thank you so much for praising our level of staff service and for the cleanliness of our rooms. It is heartening when the hard work of my team is acknowledged. The room you stayed in is a family room with one king size bed in one room and a two doubles in the other room. Our guests find our king... More 

Ottawa, Canada
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 12, 2015

The customer service, from every employee (front desk, housekeeping, etc) was fantastic. Always make sure we were comfortable and everything we needed! I was surprised at the size of the room, considering we were in NYC. You could actually move around!! Best part of it all is that it is walking distance to EVERYTHING yet still in a trendy residential... More 

Was this review helpful? Yes
ComfortInn_Chelsea1, General Manager at Comfort Inn Chelsea, responded to this review

Thank you for your marvelous review and especially for mentioning the friendliness and good service of my team. It is greatly appreciated when hard work is recognized. I am delighted that you enjoyed our central location and got to experience some of the world famous restaurants nearby. I do hope that we see you again soon. Kind Regards, Zahid, General... More 

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