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Comfort Inn Chelsea

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18 West 25th Street, at 5th Avenue, New York City, NY 10010
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1 room 1 guest
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Comfort Inn Chelsea
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510 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
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Boston, Massachusetts
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

this is a great location, very clean and affordable. People very nice to deal with. The location is suburb - not terribly clogged with tourists, but an easy walk to the Village, Times Square, Herald Center and Murray's Bagels - around the corner from Eately and the Flatiron bldg, and Madison Square Park and the Shake Shack

Was this review helpful? Yes
ComfortInn_Chelsea1, General Manager at Comfort Inn Chelsea, responded to this review

I am so delighted to learn you had an excellent experience staying with us. We want to be your home away from home, and we are thrilled to see that we have met your expectations. I am also pleased to hear that you like the cleanliness of our rooms and facilities. It would be my pleasure to welcome you back... More 

durham
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 1 week ago

We got a nice welcome and couldn't fault the staff . Our room was small with a tiny bathroom but the room itself was clean and the maid did a really good job .Outside the rooms the carpets were a little dirty and smelly but this seemed to be an age problem but nothing that should put you off staying... More 

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ComfortInn_Chelsea1, General Manager at Comfort Inn Chelsea, responded to this review

I am delighted to read that you found the staff to be welcoming and hospitable, providing you with excellent service throughout your stay. Thank you also for praising the cleanliness of our rooms. Indeed, our location is perfect for exploring Manhattan. We have world famous restaurants like Eataly and 11 Madison Park. We are just a short walk from Fifth... More 

Level Contributor
76 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 1 week ago

Staying here was fun and the prices reasonable. An older hotel. The views were not good in out room however we were rarely in the room other than to sleep so not an issue, not spacious however enough room, they do serve breakfast that was pretty good. The air conditioner worked quite well. The staff were friendly and helpful. The... More 

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Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here for 5 nights on a recent trip to New York. What was described as a family room just accommodated the 4 of us, but it was clean and comfortable. The hotel is in an old building and the lifts are quite slow which would be a problem if you were on an upper floor. The room rate... More 

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Edgewater, Maryland
2 reviews
4 of 5 stars Reviewed 2 weeks ago

I've been a few times to NY and stayed in the Time Square area. I chose this location to be closer to other sites we wanted to see. It was a great location. Close to Flat Iron building and park. Subway was very convenient and of course just step out to 5th ave and grab a cab if preferred. Our... More 

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ComfortInn_Chelsea1, General Manager at Comfort Inn Chelsea, responded to this review

I am extremely pleased to read that you had a superb stay with us at the Comfort Inn Chelsea. I am glad that the service received from our staff greatly contributed to your wonderful experience. The staff here do pay extra attention to our guests, and ensure that their expectations are not just met, but also exceeded. Our location is... More 

Toronto
Level Contributor
24 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We required a room that would sleep 5. The room was not large but it did accommodate a family of 5 which is very difficult to find in NYC. The location was good (Times Square Park at Broadway) and there were lots of places to eat locally. There is no view and the rooms small but it worked well for... More 

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ComfortInn_Chelsea1, General Manager at Comfort Inn Chelsea, responded to this review

I am tremendously glad that you appreciated our family rooms. This is a unique aspect of Comfort Inn Chelsea. Our guests frequently tell us that they spend hours looking for room in NY that can accommodate a large family. We are one of the rare hotels in NY that has family rooms. Our family rooms consist of two adjoining rooms... More 

Nijmegen, The Netherlands
1 review
4 of 5 stars Reviewed 3 weeks ago

This hotel is situated in the best place in New York! 2 minutes walk from Madison Square Park and many tube lines close by, so all interesting places in NY are reachable in no time! Compare to other hotels Comfort Inn Chelsea has a very fair price. Nice beds, nice breakfast, clean rooms and a very very helpfull staff.

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ComfortInn_Chelsea1, General Manager at Comfort Inn Chelsea, responded to this review

Thank you for writing such a wonderful account of your recent stay with us. I am incredibly pleased that you were so impressed with the service you received from my team. From the moment you arrive until we say farewell we want you to feel you are at home away from home. Our location is perfect for exploring Manhattan. We... More 

Baton Rouge, Louisiana
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

Choice hotels is a rip off. I signed up for their services and they booked me in a reservation that was non cancelable and non refundable. I called 1 full month in advanced to cancel my trip due to a change in job placement and relocation to a different state. Customer service at Choice Hotels was less than helpful. They... More 

Was this review helpful? Yes 1
ComfortInn_Chelsea1, General Manager at Comfort Inn Chelsea, responded to this review

Dear Sir, I am sorry about your experience. Please let me explain. These are special discounted reservations. Non-refundable advance purchase reservations can only be booked on the Choice Hotels website by Choice Privilege members. They offer an extra discount and therefore are non-refundable and non-cancellable. (Advance purchase reservations are only offered occasionally from time-to-time.) I advise guests to be 100%... More 

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Midlothian, Virginia, United States
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My mother, sister and teenage daughter stayed in a Family Suite for 4 days this week. The room consisted of two adjoining hotel rooms being sold as one suite. One room had a king, one had two doubles and they each had a bathroom. Nothing suite like about it...no sitting area. But for our purposes it was great since it... More 

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ComfortInn_Chelsea1, General Manager at Comfort Inn Chelsea, responded to this review

Thank you for your detailed review of Comfort Inn Chelsea I am very happy to read that you enjoyed the experience and particularly our service, the professionalism, friendliness and genuine care of our employees. I am also pleased that you liked the cleanliness of our rooms. We believe in offering exceptional service that represents true value. Thank you for writing... More 

Rutland, Vermont
Level Contributor
79 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Whenever we come into the city we make it a point to stay at the Comfort Inn Chelsea. I have stayed here in the past and when my brother and his family were coming in he asked for my best recommendation. I informed him of where I choose to stay. As per his request I was able to make reservations... More 

Was this review helpful? Yes
ComfortInn_Chelsea1, General Manager at Comfort Inn Chelsea, responded to this review

Thank you so much for your thoughtful comments and it is great to hear that you enjoyed your stay with us. To receive your feedback means everything to us and knowing it we will continue to strive for excellence. Your warm words have been shared with Precious and Larry, who feel honored to receive your feedback. We are already looking... More 

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Staying in Flatiron District

Neighborhood Profile
Flatiron District
Offering many of the city’s best restaurants and shops set amid classic New York architecture, the Flatiron District is no longer under the tourist radar. At 23rd Street is the famous triangular Flatiron Building, which makes a good picture no matter what angle you photograph it from. Be sure to look up at the elegant architecture as you stroll the streets - much of this neighborhood is part of a historic district that was home to many of the city’s most famous department stores at the turn of the century. At the northern end of the neighborhood, Madison Square Park is best known for being home to a famous burger shack, but it can also be a quiet refuge to spend an afternoon, and it frequently hosts interesting public art exhibits. In the lower part of the Flatiron District you'll find Union Square, a bustling crossroads at all times of day and night.
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