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Holiday Inn Midtown / 57th St

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440 West 57th Street, New York City, NY 10019
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Holiday Inn Midtown / 57th St
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Holiday Inn Midtown / 57th St
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2,775 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Holiday Inn Midtown / 57th St
See the most recent reviews
Manila, Philippines
Contributor
15 reviews 15 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

The rooms are quite big and the breakfast is good but generally, the staff for me is not that friendly and accommodating. When I asked for help in making a call they would just direct me to phone by the side (big thing because other hotels I experienced in NYC gladly assisted me). No bottled water available. Small thing --... More 

Was this review helpful? Yes
Jasmin O, Manager at Holiday Inn Midtown / 57th St, responded to this review

Dear Heyheymommyj, We appreciate you taking the time and writing a review about Holiday Inn Midtown. It is important for us that you emphasized the value of the hotel, it’s location and amenities in a good light. We would like to apologize to you for any inconvenience you may have encountered and am sorry that we were not aware of... More 

Kingston, Jamaica
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Good value for money and a very central location. The staff were helpful and hospitable. Our room was a little musty, but it was clean and the beds were comfortable. We also booked for some friends ....and their room was fine so I suspect that the musty odour in our room came from a former guest who ignored their no... More 

Was this review helpful? Yes 3
Jasmin O, Manager at Holiday Inn Midtown / 57th St, responded to this review

Dear Noelle, Thank you for taking your time on posting this great review. We are thrilled to have given you such a positive experience at the Holiday Inn Midtown . Thank you for sharing it with others. We already passed your good words to food and beverage director to be proud of his bartenders, especially Ben. We are looking forward... More 

Dallas, Oregon
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My stay here was just average unfortunately. The bathroom was outdated and it was a bit of a disappointment. This hotel could use a rather large renovation. The team here really deserves a good product as the level of service was that of an intercontinental hotel.

Was this review helpful? Yes 1
Jasmin O, Manager at Holiday Inn Midtown / 57th St, responded to this review

Dear Chaz L, Thank you for your review about your recent stay with us. We truly value the negative comments as this gives us the opportunity of improving what we can offer. We apologize for the shortcomings your have experienced during your stay with us. As we continually strive for excellence in customer service, we maintain the ideal of keeping... More 

Stockholm, Sweden
Contributor
11 reviews 11 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Decent, affordble hotel, not far from Central Park. Really only one complain, the lifts took forever to come when you wanted to go up or down and were often packed with people so you still had to wait for the next one, or the same one to return.

Was this review helpful? Yes 1
Jasmin O, Manager at Holiday Inn Midtown / 57th St, responded to this review

Dear kamptz, Thank you for taking your time on posting this review about your recent stay with us. We apologize for the elevators being overcrowded sometimes due to the high volume of guests during rush hours. The feedback we receive from our valued guests enables us to target problem areas and take the necessary action to ensure similar situations can... More 

Fallbrook, California
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Had not stayed here before, but location was good as it is close to Lincoln Center and Juilliard and we were all coming in to see my niece's performance. The price was ok for the location. The hotel itself is older and dated. The rooms were clean and acceptable, but nothing special. My room was on the side street, quite... More 

Was this review helpful? Yes 2
Jasmin O, Manager at Holiday Inn Midtown / 57th St, responded to this review

Dear betterontheroad, We appreciate you taking the time and writing a review about Holiday Inn Midtown. It is important for us that you emphasized the value of the hotel and its location. We would like to apologize to you for any inconvenience you may have encountered during your stay. We apologize that you were under the impression that Staff wasn't... More 

Highland Mills, NY
Senior Contributor
34 reviews 34 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Was in the city this past weekend to attend 2 performances at the Met Opera, an afternoon and evening performance and decided to stay in the city rather than driving home. Used my club points for the room and have stayed at this hotel several times before. Since I was last there the hotel has renovated the guest rooms and... More 

Was this review helpful? Yes 2
Jasmin O, Manager at Holiday Inn Midtown / 57th St, responded to this review

Dear Richard B, Thank you so much for your wonderful review of the hotel and the recommendations. We are always pleased to receive praise and acknowledgment of such a positive nature. We are delighted to hear that our rooms and location was suitable for your needs, with a short walk to Lincoln center and times square. We are looking forward... More 

Senior Contributor
33 reviews 33 reviews
18 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is conveniently located close to central park and quite a few restaurants which made our stay a whole lot easier. It is about a 10-15 min walk from times square but there is so much to see in ny that you don't even notice the distance. Only downside would be the limited breakfast choices other than that the... More 

Was this review helpful? Yes 2
Jasmin O, Manager at Holiday Inn Midtown / 57th St, responded to this review

Dear luvelife88, Thank you for taking your time to write a review on our property. We are always pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our staff's efforts and takes the time to say thank you. We will be sure to pass your kind words along to our... More 

Northwich, England, United Kingdom
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Came as mother daughter and son. Room was clean and the beds were comfortable and clean,towels changed daily,the only downside was the cafe was quite expensive (but this is New York),and we didn't think there was a lot of choice if u wanted to stay for an evening meal, having said that what we did eat was plentiful and filling.... More 

Was this review helpful? Yes 2
Jasmin O, Manager at Holiday Inn Midtown / 57th St, responded to this review

Dear Sandra I, Thank you for taking you time to write this review on your recent stay with us. Its our goal to consistently provide superior service and accommodations and your comments are very important to us. We are pleased to hear that our hotel met your family travelling needs and again we hope to have an opportunity of welcoming... More 

Portland, Oregon
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Nicely located. The staff was pleasant and competent. However, there is no air conditioning. My room was incessantly warm. The only option was to open the windows. Being March, the temperatures dropped quite a bit later at night requiring one to get out of bed to close the windows.

Was this review helpful? Yes 1
Jasmin O, Manager at Holiday Inn Midtown / 57th St, responded to this review

Dear Neilwl2013, Thank you so much for your candid review of your recent stay at the Holiday Inn-Midtown 57st. We are delighted to know that you enjoyed our location and the staff was accommodating towards your needs. We apologize for any inconvenience due to the room temperature. The hotel has seasonal air conditioning and heating system. In the winter season... More 

Atlanta
Senior Contributor
31 reviews 31 reviews
13 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We stayed here during a trip to NYC. Usually stay at 4* plus hotels but got a sub $100 rate so thought we'd try it. The hotel is in need of a lot of work. We got a renovated room and it looks like out of the 80s. Walls are crazy thin, the whole place needs a major renovation and... More 

Was this review helpful? Yes 2
Jasmin O, Manager at Holiday Inn Midtown / 57th St, responded to this review

Dear dpusa, Thank you for your review and enumerating the good, the bad and the opportunities to improve. While we are pleased with the good comments but we truly value the negative comments as this gives us the opportunity of improving what we can offer. This feedback will be shared with the appropriate people that can help us make a... More 

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Staying in Midtown

Neighborhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
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