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Holiday Inn Midtown / 57th St

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440 West 57th Street, New York City, NY 10019
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Holiday Inn Midtown \/ 57th St
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Holiday Inn Midtown / 57th St
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3,054 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Holiday Inn Midtown / 57th St
See the most recent reviews
Cardiff, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Stayed for 5 nights. Nice big room with very comfortable king size bed. Very clean. Only criticism was that the room was dated and dark. The staff were cheerful and helpful, especially Jocelyn who really went out of her way to help when we had a problem with our taxi to the cruise port. Management should consider her for promotion... More 

Was this review helpful? Yes 1
VanessaV57, Guest Service Manager at Holiday Inn Midtown / 57th St, responded to this review

Dear Jeanette W, Thank you very much for your positive comments about the Holiday Inn Midtown on 57th street. We really appreciate the feedback and are delighted to hear you received such helpful customer service! The entire staff here takes great pride in our hotel and I'm thrilled to know that our guests can see that in their actions. Thank... More 

NY
Level Contributor
57 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
1 of 5 stars Reviewed 1 week ago

This hotel is not in good condition and it's days are in past. We were given room 428 during a two day stay. We saw a mouse at night come into the room from near the entrance door, not sure if it was from bathroom or some place else. However, it ran straight to the air conditioner unit and slid... More 

Was this review helpful? Yes 1
VanessaV57, Guest Service Manager at Holiday Inn Midtown / 57th St, responded to this review

Dear Sabmar, Thank you for your review. Our hotel does review and address these situations very carefully. Safety and security are our first and foremost concern. Upper management has been informed of the situation you experienced. We truly apologize that we did not create an experience for you to love our brand. Sincerely, Tara Pizzi Guest Service Manager More 

Travelers are raving about these New York City hotels

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

The hotel is clearly tired and the rooms need refurbishing. We had a room on the 9th floor which smelt damp. The air con unit was noisy. The bathroom was tiny but the shower worked and was powerful. On the plus side the hotel has a pool on the roof and sunbeds it is a mini oasis and was ideal... More 

Was this review helpful? Yes 1
VanessaV57, Guest Service Manager at Holiday Inn Midtown / 57th St, responded to this review

Dear mia d, Thank you for your review and giving us the opportunity to learn from your feedback. We are sorry to hear you had a less than pleasant stay with us. The items you have mentioned regarding the air unit and quality of the room will be addressed with the proper departments. On the bright side, we're glad you... More 

Charleston, South Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This hotel is exactly what I needed for my mommy/daughter trip with my 13 year old. Nice restaurant, nice pool, close to everything. Room was clean, housekeeping organized, very safe and secure. I will return.

Was this review helpful? Yes 1
VanessaV57, Manager at Holiday Inn Midtown / 57th St, responded to this review

Dear Chandra733, Thank you for your wonderful review. We are excited to hear that you had such a great experience with us and everything went perfect for you. We do hope to see you the next time you visit New York City. Sincerely, Michael Melendez Guest Service Supervisor More 

Cameron, North Carolina
Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago

We had an amazing time at this hotel and in NYC. Located in the middle of Manhattan it was easy to hail a cab and get to anywhere we wanted to go. The hotel is very clean, maids were so helpful and sweet. Kids loved the rooftop pool....although it was a bit crowded...the views were great and got some nice... More 

Was this review helpful? Yes 1
VanessaV57, Guest Service Manager at Holiday Inn Midtown / 57th St, responded to this review

Dear DJSJTS1969, Thank you for your review. It's wonderful to hear you enjoyed your family vacation at the Holiday Inn Midtown on 57th street! I'm so glad you enjoyed our amenities and location, and will be sure to share your kind comments with the Housekeeping Supervisor. Your feedback is truly appreciated and we look forward to hosting you again in... More 

dallas tx
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed 1 week ago

My party consisted of four adults, two teens, and a 5 YO. The hotel did try to get us adjoining rooms but we wanted double beds in each room so we ended up staying one room from each other. I had limited interaction with the hotel staff, but they were pleasant in the limited interaction I did have. The hotel... More 

Was this review helpful? Yes 1
VanessaV57, Manager at Holiday Inn Midtown / 57th St, responded to this review

Dear vacoyonbeach, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. We apologize for any inconvenience you had experience during your stay. Our staff takes values your feedback. We hope you will visit us again. Sincerely, Michael Melendez Guest Service Supervisor More 

Bourne, United Kingdom
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago

We travelled from England and chose this hotel from a list of available hotels as we had not been to NYC before. It was in a good location, as you were out of the noise of the central areas and could easily walk to Times Square, Columbus Circle and Central Park. The room was big enough for three of us... More 

Was this review helpful? Yes 3
VanessaV57, Guest Service Manager at Holiday Inn Midtown / 57th St, responded to this review

Dear Chandra733, Thank you very much for taking the time to share your comments on your recent stay with us. I'm so happy to hear you enjoyed your mother/daughter trip in New York City! It's wonderful to know our services and amenities were enjoyed as well, and look forward to having you as our guest again soon! Sincerely, Tara Pizzi... More 

Buffalo, NY
Level Contributor
45 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 stars Reviewed 1 week ago

Well....the location was decent, it has a roof-top pool and the beds are comfortable. That said, the roof-top pool packs you in like sardines and the majority of the good lounge chairs are reserved for pool club members - which one of the days I was there, stayed empty the entire time while the rest of the pool was packed.... More 

Was this review helpful? Yes 1
VanessaV57, Manager at Holiday Inn Midtown / 57th St, responded to this review

Dear KMLNY, Thank you for your candid review. We apologize for any inconvenience you had faced during your stay. We have shared your comments with our team and do always search for ways to improve our service. We hope to service you again. Sincerely, Michael Melendez Guest Service Supervisor More 

Reading
Level Contributor
30 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 1 week ago

Perfect for my 18 year old daughter and I for a relatively inexpensive 5-nights in New York. Location is superb for walking to anywhere in midtown (0.5 - 2.5 miles) plus easy access to the metro to get downtown (10 min) - given the price, we thought we might be "out of the way". Also, the road was relatively quiet... More 

Was this review helpful? Yes 1
VanessaV57, Manager at Holiday Inn Midtown / 57th St, responded to this review

Dear TASJF, Thank you so much for your great review of our hotel. We are pleased to hear you and your daughter had such a great experience at our property.  It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Best Regards, Michael Melendez Guest Service Supervisor More 

Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel is in dire need of refurbishing/ updating. There is a strong musty smell and the common areas are sad and old looking. The elevators sometimes make you feel like a bad dream is about to happen. LOTS of opportunities for small details to be addressed with a little TLC and thought: mediocre towels, paint chipping all over the... More 

Was this review helpful? Yes 3
VanessaV57, Manager at Holiday Inn Midtown / 57th St, responded to this review

Dear Lisa P, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Best Regards, Michael Melendez Guest Service Supervisor More 

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Staying in Midtown

Neighborhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
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