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Holiday Inn Midtown / 57th St

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440 West 57th Street, New York City, NY 10019
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Holiday Inn Midtown \/ 57th St
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3,054 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Brisbane, Australia
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The location was fantastic. Close to Times Square, Central Park, shopping and everything you want.The whole fit out needs a spruce up but it is still pleasant and very clean. The staff were so-so, but I have no specific complaints. I would stay here again.

Was this review helpful? Yes 1
VanessaV57, Manager at Holiday Inn Midtown / 57th St, responded to this review

Dear Natasha H, Thank you so much for your wonderful review of our hotel. We are pleased to hear that our location and room’s arrangements were up to par to your standards. It’s our goal to consistently provide superior service and accommodations and your comments are very important to us. We truly hope to make your future stay enjoyable. Sincerely,... More 

Sepulveda, Spain
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Not a 5 star hotel in the strictest sense, but the staff are excellent so that makes up for the older facilities. I have stayed here a few times. While it's a bit far from the subway (although still do-able, but better in the summer), it's still a decent location. The building is a bit on the old and tired... More 

Was this review helpful? Yes 2
VanessaV57, Manager at Holiday Inn Midtown / 57th St, responded to this review

Dear Drew O, Thank you very much for taking the time to write your comments on you stay at the Holiday Inn-Midtown 57st. We are pleased to hear your feel you received great service from our staff and got to check in early after you red eye flight. It is something our staff takes great pride in, so we value... More 

Colombo
Level Contributor
51 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

we stayed six nights in this beautiful hotel. The room was beautiful and spacious. The staff was nice and friendly. Pool was small but it was outdoors. Not a heated pool. The best was the location. Close to most shopping malls. The only downside was that it was a bit too far from the train station.

Was this review helpful? Yes 2
VanessaV57, Manager at Holiday Inn Midtown / 57th St, responded to this review

Dear manojicolombo, Thanks for staying with us for six nights and thank you for this wonderful review. It is great to hear about your wonderful experience and we look forward to accommodating you again in the near future. Best Regards, Michael Melendez Guest Service Supervisor More 

wales
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We have just returned from a stay in this hotel. Yes the hotel is a little dated but what it lacks in its outside beauty is more than made up in other ways. The rooms were clean and comfy. We were on a floor with an ice machine but have to say it didn't keep us up. The rooftop pool... More 

Was this review helpful? Yes 1
VanessaV57, Manager at Holiday Inn Midtown / 57th St, responded to this review

Dear Koolstar, Thank you so much for your wonderful review of our hotel. We are glad to hear that our staff was very professional and accommodating towards you and that you had an overall pleasant stay with us. It’s our goal to consistently provide superior service and accommodations and your comments are very important to us. We are glad we... More 

Tel Aviv, Israel
Level Contributor
35 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

We stayed for 2 nights 2 weeks ago. Our first experience was right after we checked in when we moved the bathtub curtain we found it plugged with dirty and disgusting pieces in it. I called the front desk and a manager came by to check it and they changed our room and gave us free breakfast. The breakfast was... More 

Was this review helpful? Yes 1
VanessaV57, Guest Service Manager at Holiday Inn Midtown / 57th St, responded to this review

Dear Ori14, Thank you for taking the time to share your comments. We're very sorry to hear you had a less than pleasant stay with us. Please know your issues are being reviewed with our Engineering and Housekeeping department. I hope the room you were changed was acceptable, and we apologize again for the inconveniences you experienced. Sincerely, Tara Pizzi... More 

Travelers are raving about these New York City hotels

Engadine, Australia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Well. If you like standing in queues for the lobby elevators then this is the place for you. We stayed nine nights at this hotel and were very disappointed with the amenities. The elevators in the lobby are the slowest and most unreliable we have ever come across. One lift seemed to be out of order the whole stay. Ice... More 

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VanessaV57, Guest Service Manager at Holiday Inn Midtown / 57th St, responded to this review

Dear ChristinePaul2233, Thank you for your review. Our sincerest apologies you had a less than pleasant stay with us, and am sorry to hear the elevator was not functioning properly during your stay. Your comments will be passed to upper management, and we apologize again for any inconvenience. Your time and feedback is truly appreciated. Sincerely, Tara Pizzi Guest Service... More 

blairsville, PA
Level Contributor
59 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This was not the most modern or sparkly new hotel in town. It was, however, a great place to stay in NYC. The rooms were quite large by NYC standards. It was about a block to Columbus Circle to catch the subway to get where you need to go. The roof top pool is lovely as it the deck for... More 

Was this review helpful? Yes 1
VanessaV57, Guest Service Manager at Holiday Inn Midtown / 57th St, responded to this review

Dear A1teacher, Thank you for taking the time to write your review. We're so pleased you enjoyed your time at the Holiday Inn Midtown on 57th street! We're glad you enjoyed our amenities and location, and hope you will return the next time you are in New York City! Sincerely, Tara Pizzi Guest Service Manager More 

Boston, Massachusetts
Level Contributor
49 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This is an older hotel, with updates needed. But we booked it specifically for the rooftop pool. Traveling with 2 children in August, after a full day of sightseeing the pool was a bonus! We were told the pool closed at 6pm, but it stayed open beyond that time both nights we used it. The concierge staff was super friendly... More 

Was this review helpful? Yes
VanessaV57, Guest Service Manager at Holiday Inn Midtown / 57th St, responded to this review

Dear molson28, Thank you for taking the time to share your comments. We're so pleased you were able to enjoy our rooftop pool with your family and found our concierge helpful and friendly. Your feedback is truly appreciated and we hope to have the pleasure of hosting you again should your travels bring you back to New York City. Sincerely,... More 

Rochester, New York
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This is the 3rd time I've stayed at this hotel. We got to the hotel early and they had our room ready. Very comfortable beds, clean room. The location is great. We walked to Times Square, 5th Avenue. The staff is very friendly. I will use this hotel every time I'm in NYC. I would highly recommend it.

Was this review helpful? Yes 1
VanessaV57, Guest Service Manager at Holiday Inn Midtown / 57th St, responded to this review

Dear Bonnie D, Thank you for your review. We're so happy to hear you enjoyed your stay with us and are very grateful to have you as a loyal guest! We look forward to hosting you again soon in the near future. Sincerely, Tara Pizzi Guest Service Manager More 

London, United Kingdom
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We have just arrived back after spending 10 days at the Holiday Inn. I have to say that we had an amazing holiday in New York. The hotel rooms are comfortable but standard. The cleaner came every day to give clean towels and was really helpful. The reception staff adequate for what we needed also. Unfortunately the staff in the... More 

Was this review helpful? Yes 1
VanessaV57, Guest Service Manager at Holiday Inn Midtown / 57th St, responded to this review

Dear Zola46, Thank you for allowing us to learn from your feedback. I'm very sorry to hear you did not have a pleasant experience in the restaurant during your stay with us. The Director of Food and Beverage will be informed, and please accept our apologies for any inconvenience. Domingo will be delighted to see you mentioned him! We really... More 

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Staying in Midtown

Neighborhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
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