We booked 2 rooms for 6 nights at the start of June. The rooms were good sized and very clean. There were two double beds in each room. They were cleaned every day. The towels were changed every day. The corridors of the hotel looked like they needed a freshen up. For the amount of time we were in the... more

We stayed here for 4 nights and we were give this hotel by Virgin Holidays. The hotel lobby and main area is very clean and spacious, but once you go into the lifts and to your floor the hotel seems a bit old in places, the corridors did smell of a wierd odour. The rooms were fine and comfortable and... more

I stayed here December 2008 with my 2 sister and mum for 4 nights for a christmas shopping trip. We all thought this hotel was quite nice but nothing out of the ordinary which might sound like we weren't impressed but in terms of value for money it was really good. The rooms were a decent size and were clean... more

We stayed here for 5 days in June 2009. The hotel is good value and in a great location: close to Central Park (5 - 10 min walk) and Times Square (10 - 15 min walk), there is also a subway station very nearby. The room was a good size and very clean ( cleaned daily ). The hotel staff... more

This hotel is excellent value for money. It's true that it's looking a bit tired in places, but it's clean and comfortable and staff are polite and helpful. Large rooms with good aircon. Free wifi is not lightning quick, but was adequate for my purposes. The best thing about this hotel is it's location. It's fantastic - subway is very... more

This hotel was chosen for a function we were attending. Prior to arrival, we attempted to change our reservations; unable to deal with a competent person - so 'assumed' we could do it onsite. WRONG. The customer service was horrible. Entering our room - it was dirty (dust, grime and a used cup); requested a room change to be told... more

Do stay here if for no other reason than the service is terrible. We booked the room weeks in advance and when we arrived they had the check out date wrong, a day longer than we were staying, then stated they couldn't and wouldn't alter it. We were informed that by booking the room we had to still pay for... more

Visited this hotel for a couple of nights as part of a UK tourist group. All the room facilities /cleanliness were good. The main lobby always seemed crowded with guests coming and going. Used the restuarant for breakfast which was adequate although some members of our group found the service very slow. found the bar prices extortionate However the hotel... more

The negatives of this hotel overshadow the positives, so I will start off with the negatives. The bad: First off, floors 3-18 had no water for about 30 hours. This meant that if you went to the restroom before you realized there was no water that there was no way to flush the human waste down the toilet without water... more