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Holiday Inn Midtown / 57th St

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440 West 57th Street, New York City, NY 10019
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Holiday Inn Midtown / 57th St
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Holiday Inn Midtown / 57th St
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2,770 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Jakarta, Indonesia
Contributor
19 reviews 19 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stayed here for 6 nights, me and my sister seek for a hotel with a quite large room size. Since we came from Asia and we used to get a big hotel room in Asia, and we know that in new york, lots of hotels have a not so big room. Found the hotel on Expedia.com, we choose it because... More 

Was this review helpful? Yes 1
Millville, NJ
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This property is perfect if you plan to visit Central Park- it's about 2 blocks away from the main entrance. I was disappointed to find that, unlike most HI properties, breakfast was not included in the price. However, kids eat free, so that took some of the sting out of it. Breakfast was order off the (short) menu, or buffet.... More 

Was this review helpful? Yes 2
Jasmin O, Manager at Holiday Inn Midtown / 57th St, responded to this review

Dear Shannahjul, We greatly appreciate you taking the time and writing this great review about the Holiday Inn Midtown. It is great to hear that you had a great overall stay with us. We can understand when guests are staying at our property they expect to have a conformable stay. Please accept our apologies for the inconvenience due to the... More 

Perth, Australia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW via mobile

Would only give this hotel a rating for its excellent location to everything. We stayed in a standard room at the front of the hotel. I know you get what you pay for but i was not prepared for the smell in the room, the lift noise or the noise from the ice machine located close to our room. We... More 

Was this review helpful? Yes 1
Jasmin O, Manager at Holiday Inn Midtown / 57th St, responded to this review

Dear Karen W, Thank you for your review and enumerating the good and the bad. While we are pleased with the good comments on our location, we truly value the negative comments as this gives us the opportunity of improving what we can offer. This feedback will be shared with the appropriate people that can help us make a difference... More 

Ottawa, Canada
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We have stayed in this hotel several times because of its proximity to Lincoln Centre and easy access to transportation, bus and subway. It is quiet, has large rooms, comfortable beds with a choice of pillows, a safe, hair dryer, iron and ironing board and free WiFi. Reasonably-priced breakfasts with a choice of buffet or a la carte. Staff is... More 

Was this review helpful? Yes 2
Jasmin O, Manager at Holiday Inn Midtown / 57th St, responded to this review

Dear Marian C C, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Michael Melendez Guest Service Supervisor More 

Staffordshire, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Visited this hotel at Christmas time on our 2nd trip to NYC. Check in was quick and not by the friendliest chap but ok. Room was spacious & comfortable, cleaning was of a high standard for such a large hotel. Only negative of the room was ours was next to the lift shaft so was fairly noisy. Spent a lot... More 

Was this review helpful? Yes 2
Jasmin O, Manager at Holiday Inn Midtown / 57th St, responded to this review

Dear lovetotravelpixie, Thank you so much for your wonderful review of our hotel. We are glad to hear that our staff was very professional and accommodating towards you and that you had an overall pleasant stay with us. It’s our goal to consistently provide superior service and accommodations and your comments are very important to us. We are glad we... More 

London, United Kingdom
Contributor
13 reviews 13 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

I have stayed here on two occasions. It is close (walking distance) to the Lincoln Centre which is why I chose it for visits to The Met. Reasonable size rooms for New York and great choice of breakfast. I will choose this hotel again.

Was this review helpful? Yes 2
Jasmin O, Manager at Holiday Inn Midtown / 57th St, responded to this review

Dear Johnblingfield35, Thank you so much for your wonderful review of our hotel. We are glad to hear that our location was great for your needs and that you had an overall pleasant stay with us. It’s our goal to consistently provide superior service and accommodations and your comments are very important to us. We are glad we made the... More 

Manila, Philippines
Contributor
16 reviews 16 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

The rooms are quite big and the breakfast is good but generally, the staff for me is not that friendly and accommodating. When I asked for help in making a call they would just direct me to phone by the side (big thing because other hotels I experienced in NYC gladly assisted me). No bottled water available. Small thing --... More 

Was this review helpful? Yes
Jasmin O, Manager at Holiday Inn Midtown / 57th St, responded to this review

Dear Heyheymommyj, We appreciate you taking the time and writing a review about Holiday Inn Midtown. It is important for us that you emphasized the value of the hotel, it’s location and amenities in a good light. We would like to apologize to you for any inconvenience you may have encountered and am sorry that we were not aware of... More 

Kingston, Jamaica
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Good value for money and a very central location. The staff were helpful and hospitable. Our room was a little musty, but it was clean and the beds were comfortable. We also booked for some friends ....and their room was fine so I suspect that the musty odour in our room came from a former guest who ignored their no... More 

Was this review helpful? Yes 3
Jasmin O, Manager at Holiday Inn Midtown / 57th St, responded to this review

Dear Noelle, Thank you for taking your time on posting this great review. We are thrilled to have given you such a positive experience at the Holiday Inn Midtown . Thank you for sharing it with others. We already passed your good words to food and beverage director to be proud of his bartenders, especially Ben. We are looking forward... More 

Dallas, Oregon
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

My stay here was just average unfortunately. The bathroom was outdated and it was a bit of a disappointment. This hotel could use a rather large renovation. The team here really deserves a good product as the level of service was that of an intercontinental hotel.

Was this review helpful? Yes 1
Jasmin O, Manager at Holiday Inn Midtown / 57th St, responded to this review

Dear Chaz L, Thank you for your review about your recent stay with us. We truly value the negative comments as this gives us the opportunity of improving what we can offer. We apologize for the shortcomings your have experienced during your stay with us. As we continually strive for excellence in customer service, we maintain the ideal of keeping... More 

Stockholm, Sweden
Contributor
11 reviews 11 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago

Decent, affordble hotel, not far from Central Park. Really only one complain, the lifts took forever to come when you wanted to go up or down and were often packed with people so you still had to wait for the next one, or the same one to return.

Was this review helpful? Yes 1
Jasmin O, Manager at Holiday Inn Midtown / 57th St, responded to this review

Dear kamptz, Thank you for taking your time on posting this review about your recent stay with us. We apologize for the elevators being overcrowded sometimes due to the high volume of guests during rush hours. The feedback we receive from our valued guests enables us to target problem areas and take the necessary action to ensure similar situations can... More 

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Staying in Midtown

Neighborhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
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