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Excelsior Hotel

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45 West 81st Street, New York City, NY 10024
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1,416 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Waynesville
Level Contributor
4 reviews
5 of 5 stars Reviewed yesterday NEW

This was my first time in NYC and the hotel was nice! Everyone was very polite and helpful! I would highly recommend staying here if you were visiting NYC. My only suggestion would be internet should be free with the room stay.

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Boca Raton, Florida
1 review
3 of 5 stars Reviewed 2 days ago NEW

I stayed at the Excelsior for 12 consecutive nights. The room was always cleaned and tidied and it was a nice place to stay. Overall, the staff did not impress me. I felt that as a guest for 12 days they should have been willing and eager to assist me whenever needed. I found the front desk staff to be... More 

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Cutler Bay, Florida
Level Contributor
39 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed at the Excelsior for 5 nights/6 days. First impression was that the front desk staff was not too friendly; however, they took care of everything we needed in a very professional manner. The room was great. It was a one bedroom apartment pretty much. The beds were not quite Queen sized, but it was ok. We got an... More 

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Allison Park, Pennsylvania
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This hotel is in Upper West Side where we like to stay - the area is safe with lots of eating spots, close to Central Park, a short subway ride from our daughter's apartment uptown, and easy subway access to theatre district. This was our 1st time staying at this hotel, and I would stay again. Room size (Queen museum... More 

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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

We travelled with 2 adults, 2 children and our elderly uncle. We found the hotel extremely welcoming and the staff were very helpful. We booked 2 rooms and were given adjoining rooms on the 6th floor facing the AMNH. We found the hotel surprisingly quiet as I must admit, we had concerns after reading previous reviews. The hotel is close... More 

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Naples Fl
Level Contributor
7 reviews
5 hotel reviews
4 of 5 stars Reviewed 1 week ago NEW

We had a beautiful view from our higher floor room. The room was medium sized by NYC standards. Very comfortable beds. Bath well appointed. Helpful front desk. Excellent location across from Natural History Museum and subway. Always stay here when I need a hotel in NYC.

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Newbury, United Kingdom
Level Contributor
168 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Stayed here for three nights ,our room was on the eleventh floor and faced the front.It was a large room ,2two large beds which were very comfortable. Everywhere was very clean also a lovely large en-suite. Lots of choice at breakfast,and good quality food. Overall great stay and location and attentive staff.

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Greensboro, North Carolina
5 of 5 stars Reviewed 1 week ago

We have stayed at the Excelsior Hotel 3 out of the last 4 times we've gone to Manhattan. It's so convenient to the Metropolian Museum, the museum of Natural History, and Central Park. The Excelsior has such a great classic atmosphere.

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Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 1 week ago

Fantastic upper west side location. Close to the park, museum, subway, shakeshack, and other great food options. Found in a charming neighborhood too! Staff was exceptional and accommodating to all of our requests. The hotel is slightly dated, and the current construction underway outside was noisy but not unbearable.

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Greater London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Check in was straightforward and staff were helpful, if slightly aloof. Doorman was helpful and room clean was good. The gym was very useful and the facility to have it opened earlier by request is appreciated. The hotel is well situated.

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Classic Queen Room (34)
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Excelsior Deluxe King Room (52)
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Staying in Upper West Side

Neighborhood Profile
Upper West Side
Nestled between Central Park and the Hudson River, the Upper West Side offers iconic architecture and a quiet, residential respite from the buzzing energy of downtown. Along Central Park West are many of the city’s most iconic apartment buildings, as well as the American Museum of Natural History, which has been welcoming visitors to its historic exhibit halls for over 140 years. Culture fans will love Lincoln Center, home to some of the world’s best opera, dance, film, and theater performances, all centrally located around a beautiful fountain. Spanning the entire length of the Upper West Side, Riverside Park is ideal for a long, leisurely stroll in a quiet green space.
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