We booked the hotel for wedding guests as the reception was at the Museum of Natural History across the street. The experiences of our group were consistently TERRIBLE...no hot water...televisions that did not work...requests for repairs that were ignored...front desk staff was the rudest and least responsive, including hanging up when called, swearing at a guest of any hotel in... more

This hotel is in a great location and it's really disappointing to report that we wouldn't stay there again voluntarily. My one year old daughter kept picking things up from the carpet that were from previous guests - like hair pins that I don't use and that would be easily picked up by a vacuum cleaner. Not only did no-one... more

My husband and I stayed at the Excelsior for two nights and found it to be lovely. Our room was absolutely immaculate and the bathroom was large. (Room 806) We enjoyed the view of the park and the Museum of Natural History. I loved the floral tile work and the little alcove window over the bathtub. The bed was extremely... more

I stayed at the Excelsior in early November while attending a conference near Rock Center. I chose the hotel primarily due to cost and the fact that I booked late. All hotels near the conference were booking in at over $500 for a Wednesday through Friday stay in early November, which was not in my department budget, even for NYC.... more

Excelsior has a traditional decor - with wood paneling in the reception and even the elevators. The atmosphere is 'residential' - and service is helpful. When I needed to change rooms, this was accomplished efficiently - and the outcome was a nice, small suite of rooms on an upper floor, at the back of the hotel (lthe location and arrangement... more

This hotel was ideally located for a group of us attending an event just across the Park & handy for local restaurants on Columbus & Amsterdam Avenues. Staff were OK & the outside of the building appeared to be undergoing rennovation, but that wasn't causing any disturbance. the cost was about $275 a night. I've stayed nearer the centre of... more

Thoroughly enjoyed my stay at the Excelsior Hotel. It is a charming hotel in a charming neighborhood. The location across from the Natural History Museum is convenient as well as the subway stop one block away where I was able to get around quickly. My check-in was quick and uneventful. I was able to check in early. The room was... more

We just got back from a four night stay at the Excelsior -our first time in NY. We had booked a double but got an incredibly small queen. Hotel staff couldn't have been any less helpful or friendly in trying to solve the problem. We tried to maintain a cheerful attitude during our stay but not once did we get... more

Rooms were small but clean. The bathroom was very clean. Staff was nice. Location is great. Subway stop on the corner for the ABCD lines. Columbus Bakery right around the corner is great for bagel or scone in the morning. Quiet neighborhood. Much more of a sense of everyday New York life than staying in midtown. Would stay there again... more