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Excelsior Hotel

3.5 of 5
45 West 81st Street, New York City, NY 10024
Hotel amenities
Excelsior Hotel
Ranked #199 of 430 hotels in New York City
4.0 of 5 stars 748 Reviews
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748 reviews from our community

What travelers say about this hotel
  • Central park(42)
  • Natural history(35)
  • Upper west(18)
  • Subways stations(12)
  • Front desk staff(12)
  • Very nice(11)
  • Great location(10)
  • Friendly and helpful(7)
  • Continental breakfast(5)
  • Good price(4)
Traveler rating
    207
    344
    79
    63
    55
Only show reviews for Family (147) | Couples (191) | Business (48)
Date Rating
Oslo
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 28, 2012 NEW

Clean and comfortable hotel on the Upper West Side. Nice breakfast. Just a few steps from Central Park with lots of nice restaurants and cafés in the neighborhood. Convenient subway station just down the street for easy access to Downtown and Midtown.

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San Francisco, California
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed May 25, 2012 NEW

I treated myself to a weekend trip to New York for Mother's Day and stayed at this hotel. Great location on the upper west side, a block from the park, across the street from the Natural History Museum and near great restaurants, delis, etc. The room was perfect and although the bathroom was recently renovated and the tile was beautiful,... More

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winston-salem, north carolina
Contributor
11 reviews 11 reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed May 24, 2012 NEW
1
person found this review helpful

A friend and I stayed at The Excelsior for 6 nights earlier this month and were pleasantly surprised after reading mixed reviews on this site. We requested a room on the back and although there was some daytime street noise (even on the 15th floor) it was not an issue for sleeping. The corridors were very quiet and we never... More

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See 2 more reviews by hello777 for New York City
Longmeadow, Massachusetts
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 20, 2012
2
people found this review helpful

I'm sorry about the previous reviewer's bed bugs but we stayed there this weekend and found our room immaculate. I am well aware of the bed bug epidemic in NYC so believe me, before I get into bed, I check! Bathroom was spotless. I really like The Excelsior and needed a place on the Upper West Side. I would stay... More

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Menifee, California, United States
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed May 15, 2012
4
people found this review helpful

Don't stay at this Hotel! They won't take responsibility of their own Bed Bugs and say they aren't responsible for the BUGS being in their Hotel. Arrived at the hotel from California for a TV show which will remain unnamed. We were to appear on the show the next morning. Woke up in the middle of the night scratching and... More

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New Kingston
Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed May 14, 2012
1
person found this review helpful

The Excelsior is that New York rarity these days, a small, intimate yet sophisticated hotel. Our family of three was comfortable and happy in a front suite. All the services,distractions and restaurants of the Upper West Side were outside our door, and the rest of New York was a fast subway ride away.

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See 2 more reviews by pepNK for New York City
Santa Fe, NM
Contributor
18 reviews 18 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 11, 2012

Judging by other tripadvisor reviews we had expected poor, even rude, service and indifferent staff; nothing could be further from the truth. The staff were friendly, helpful and attentive. For example, on one occasion we had not been left with sufficient towels. Within five minutes of calling a pile of fresh towels was delivered to our room with big smiles... More

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Prairie Earth
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 11, 2012

This location is great for the Natural History Museum and Central Park. The neighborhood is wonderful and is full of nice little shops and Irish pubs. Short walk over to 79th and Broadway for the 1 Train, or just to the corner for others. We did not find the hotel's breakfast to be a value and do not recommend it... More

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See 2 more reviews by SaltoSapo for New York City
New Delhi, India
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 5, 2012
1
person found this review helpful

I liked this hotel... neat and decent sized rooms (considering it is Manhattan) - warm staff who made me feel welcome, and a set of good restaurants close by to chose from for dinner -

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north carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 4, 2012 via mobile
2
people found this review helpful

They promised a room with one (adult sized) bed and gave us two "twins" that are smaller than standard children's beds. They would not let us out of our reservation or change rooms. And they were unprofessional to us and our travel agent. TERRIBLE, RUDE service. DO NOT STAY HERE.

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Additional Information about Excelsior Hotel

  • Excelsior Hotel New York
  • Excelsior New York City
  • Excelsior Hotel New York City
Address: 45 West 81st Street, New York City, NY 10024
Price Range: $$$

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